HAS GONE Mobile web usage in the U.S. grew 110% last year.
MOBILE 60% of U.S. mobile internet usage is for social networking, followed by
search portals (14%), messaging (8%), and other uses (18%)
Growth in local mobile content has been led by Online Directories (up
SHRINKING 73%), Restaurants (up 70%), Maps (up 63%), and Movies (up 60%).
(U.S. Market)
Marketers need to know how consumers want to use this tool to interact
with the world. Is search the top priority? Socializing? Gaming? These
elements don’t have to be prioritized over each other, however. Rather, in
geolocation, they can be used in concert to captivate the consumer while
adding value.
THE WEB, Mobile phone users are turning to geo platforms that COMBINE social
networking, gaming and search for the purpose of local exploration. In
fact, almost half of the current market behavior is gravitating towards
LOCALIZED geolocation. Quite simply, geo platforms allow people to interact with the
people and businesses in their vicinity utilizing:
CROWDSOURCING
Content is created by mobile device users and businesses in the form of
reviews, coupons, activities, etc.
GEO-LOCATION
Platforms track and reflect users’ locales through some form of map or
GPS technology. Think custom Yellow Pages.
SOCIAL PROOF
Platforms allow businesses and users to know what others are doing,
determine how that’s relevant to them and respond accordingly.
WHO WILL FOURSQUARE is the largest geo-networking platform,
encouraging users to “check in” at real sites by
awarding badges, honorifics and discounts.
FOR A to charities.
OF GEO 92% of phone owners cannot get through a typical day without using their
phones. Mobile phones are within arm’s reach 80% of an average user’s
PLATFORMS day. While still in their infant stage, geo platforms are used by 4% of
online users and growing.
Big players are jumping into the geo-located world. Twitter has added
geo-located tweets, Google has added real-time GPS geo-tracking, and
Facebook recently rolled out robust new geo functionality in its Places
feature.
GEO- Foursquare and Starbucks teamed up to reward frequent customers with
the Barista badge and officially turned on the rewards side of Starbucks’
experimental loyalty program with the first-ever nationwide mayor special
BEST recognition for their customers, such as mayor parking spots and signage
for their most loyal followers, demonstrating PR and CRM savvy. This
helps Starbucks forge most lasting connections to its customers.
PRACTICES:
#1
GEO- Gowalla partnered with Sweet Leaf Tea to entice Austin, Texas-area users
to check-in at various locations to find virtual Sweet Leaf Tea cans
redeemable for real cans at the Sweet Leaf Tea HQ (in Austin).
MARKETING Gowalla also partnered with the InterContinental Hotels Group for its Hit
it Big promotion, which offered rewards such as retail gift cards and
BEST double air miles to guests who stayed multiple nights at any of the
participating IHG hotels family.
PRACTICES: Both brands and Gowalla were able to definitively show the effectiveness
of these marketing initiatives.
#2
GEO- GEOMARKETING AS CUSTOMER RELATIONS MANAGEMENT (CRM)
Monitor conversations among consumers as well as manage customer
service.
IMAGINE: a hotel is underbooked, but you can build buzz by giving away
a free room on a geo platform with instructions for the lucky participant to
visit the hotel spa, restaurant and bar for further discounts.
GEO- GEOMARKETING AS EXPERIENTIAL BRANDING
Use geomarketing to increase awareness via actual usage, a crux of
branding.
MARKETING IMAGINE: Coca Cola partners with Foursquare to add a “Coca-Cola check-
in”, allowing users to “check-in” whenever they drink a can of Coke,
THE POWER Just as importantly, these tools allow businesses to closely monitor
customer behaviors and tailor actions to serve their specific needs.
Marketers can now identify, reach and reward their most influential
consumers in the most tangible way possible: in real time, on their mobile
phones, when they are at the point of purchase.
7. By Chris Sherman on (March 31, 2010) 16. Brightkite (Oct 15, 2009) Brightkite
Engage Digital: Booyah Partners With Augmented Reality comes to your
Travel Channel To Promote MyTown iPhone!
8. Matthieu Soule (July 13, 2010) 17. dna 13 on (Mar 16, 2010)
Atelier: Booyah's Secret Gaming Recipe Geolocation Ups the Ante for Real-Time
Could Make it the Next Zynga CRM