Details
Description:
Sales techniques, Product knowledge & applications, Product & Market mix, Pricing
strategies, Receivables management, Discount and incentives, International marketing, Sales
promotion, Complaint Management, Risk management (forex , options, futures , hedging),
Complaint Management, Channel management, Industrial marketing, Key account
management, Revenue maximisation and point of sale management.
Proficiency Level 1 - Awareness & Understanding: Basic knowledge in the specific field
Proficiency Level 2 - Working Knowledge: Seen as a "go to" person by others in the specific
field
Comments
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Performance Review Page 2 of 7
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Section 2 - Behavioural Competencies Click to know more
Details
Description:
The ability to understand the key business drivers and to leverage this understanding for
identifying and seizing business opportunities.
Proficiency Level 1 - Takes initiative to know and understand the unit/business plans and
strategies
Proficiency Level 3 - Evaluates and interprets the business relevance of decisions and actions
taken
Proficiency Level 5 - Provides critical insights which have a larger organizational impact
Proficiency Level 6 - Displays deep understanding of business and can take calculated
business risks
Comments
Details
Description:
Has the ability to express ideas clearly and listen to others in an effective manner to foster
open communication and hold other's attention
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Proficiency Level 3 - Adapts content and style to suit the target audience
Proficiency Level 6 - Tailors approach to think across diverse cultures and boundaries
Comments
Details
Description:
The ability to understand and anticipate the needs of internal/external customers to ensure
high levels of service delivery in terms of products and services.
Comments
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Description:
The ability to invest time and energy in self development and in developing others thereby
building the organisation¿s capability for the future. Takes personal responsibility for
recognizing successes of people and invests in developing and coaching people.
Proficiency Level 3 - Advises, guides and coaches teams by providing ongoing feedback
Proficiency Level 4 - Monitors performance closely and puts in place a performance recovery
plan
Comments
Details
Description:
The ability to prioritize, plan and align resources and work effectively with people to deliver
high quality results consistent with the overall organizational objectives
Proficiency Level 1 - Sets goals and works to meet established expectations and maintain
performance levels
Proficiency Level 3 - Raises the bar and encourages the team to improve
Comments
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Description:
The ability to gain support and convince others about one's point of view to get the desired
outcomes for the organisation
Comments
Details
Description:
The ability to put forth ideas for bringing about innovation in every area of work. Champions
and facilitates development and successful implementation of new ideas for overall
organizational benefit.
Proficiency Level 1 - Uses available information to bring about small changes and
improvements
Proficiency Level 2 - Looks for a better way which leads to higher performance
Proficiency Level 4 - Integrates and applies relevant ideas into new solutions and create
alternate solutions
Proficiency Level 5 - Thinks laterally to identify opportunities to enable growth; comes up with
innovative ideas
Proficiency Level 6 - Breaks the mould - realizes opportunities that others cannot see
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Details
Description:
The ability to effectively bring about commitment to team goals amongst the team members
and facilitates seamless working across boundaries
Proficiency Level 1 - Displays personal responsibility and delivers to the requirements of the
team
Proficiency Level 6 - Facilitates collaboration across the organization and with other
organizations to achieve a common goal
Comments
Details
Description:
The ability to develop and communicate a long term strategy and vision which is aligned to the
overall business goals and the Group objectives
Proficiency Level 1 - Asks relevant questions to understand the impact of the business
decisions in long term business strategy
Proficiency Level 2 - Is able to draw linkages of normal business operations with business
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Proficiency Level 4 - Understands industry and market trends affecting the organization's
competitiveness and makes counter plans
Proficiency Level 6 - Provide insights to change the business landscape and the competitive
scenario
Comments
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Section 3 - Development Action Plan Click to know more
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