RD.

020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1 GENERAL not identified not identified Business

2 GENERAL not identified not identified Business

3 GENERAL not identified not identified Business

4 GENERAL not identified not identified Business

5 GENERAL not identified not identified Business

6 GENERAL not identified not identified Business

7 GENERAL not identified not identified Business

8 GENERAL not identified not identified Business

9 GENERAL not identified not identified Business

10 GENERAL not identified not identified Business

11 GENERAL not identified not identified Business

12 GENERAL not identified not identified Business

13 GENERAL not identified not identified Business

14 GENERAL not identified not identified Business

15 GENERAL not identified not identified Business

16 GENERAL not identified not identified Business

17 GENERAL not identified not identified Business

18 GENERAL not identified not identified Business

19 GENERAL not identified not identified Business

48746777.xls 1 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

20 GENERAL not identified not identified Business

21 GENERAL not identified not identified Business

22 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

23 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

24 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

25 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

26 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

27 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

28 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts

29 Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts
Manage Currency & Interest
30 Financial Management Treasury Risk Currency
Manage Currency & Interest
31 Financial Management Treasury Risk Currency
Manage Currency & Interest
32 Financial Management Treasury Risk Currency
Manage Currency & Interest
33 Financial Management Treasury Risk Currency
Manage Currency & Interest
34 Financial Management Treasury Risk Currency
35 Financial Management General Financial Accounting Process General Ledger Periods

36 Financial Management General Financial Accounting Process General Ledger Periods

37 Financial Management General Financial Accounting Process General Ledger Periods

38 Financial Management General Financial Accounting Process General Ledger Periods
39 Financial Management General Financial Accounting Process General Ledger Periods
40 GENERAL not identified not identified Business
41 GENERAL not identified not identified Business

48746777.xls 2 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

42 GENERAL not identified not identified Business

43 GENERAL not identified not identified Business

44 GENERAL not identified not identified Business

45 GENERAL not identified not identified Business

46 GENERAL not identified not identified Business

47 GENERAL not identified not identified Business

48 GENERAL not identified not identified Business

49 GENERAL not identified not identified Business

50 GENERAL not identified not identified Business

51 GENERAL not identified not identified Reporting

52 Procurement not identified not identified Maintenance
53 Procurement not identified not identified Maintenance

54 Procurement not identified not identified Other

55 Procurement not identified not identified Other

56 Procurement not identified not identified Other

57 Financial Management General Financial Accounting not identified Period Close

58 Financial Management General Financial Accounting not identified Period Close

59 Financial Management General Financial Accounting not identified Period Close

60 Financial Management General Financial Accounting not identified Period Close

61 Financial Management General Financial Accounting not identified Period Close

62 Financial Management General Financial Accounting not identified Period Close

48746777.xls 3 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

63 Financial Management General Financial Accounting not identified Period Open

64 Financial Management General Financial Accounting not identified Period Open

65 Financial Management General Financial Accounting not identified Period Open

66 Financial Management General Financial Accounting not identified Period Open

67 Financial Management General Financial Accounting not identified Period Open/Close

68 Financial Management General Financial Accounting not identified Period Open/Close

69 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

70 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

71 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

72 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

73 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

74 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

75 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

76 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

77 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

78 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting
79 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting

80 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 4 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

81 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

82 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

83 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

84 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

85 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

86 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

87 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

88 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

89 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

90 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

91 Procurement not identified not identified Security

92 Procurement not identified not identified Security

93 Procurement not identified not identified Security

94 Procurement not identified not identified Security

95 Procurement not identified not identified Security

96 Procurement not identified not identified Security

97 Procurement not identified not identified Validation

48746777.xls 5 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

98 Procurement Sourcing not identified Purchase Orders

99 Financial Management Operations Analysis & Management Reporting

Manage Reporting Analysis

100 Procurement not identified not identified Buyers

101 Procurement not identified not identified Buyers

102 Procurement Ordering not identified Buyers

103 Procurement Ordering not identified Buyers
104 Procurement Ordering not identified Buyers

105 Procurement Ordering not identified Buyers

106 Procurement Ordering not identified Buyers

107 Procurement Ordering not identified Buyers

108 Procurement Ordering not identified Buyers

109 Procurement Ordering not identified Buyers

110 Financial Management Budgeting not identified Encum-brances

111 Financial Management Budgeting not identified Encum-brances

112 Financial Management Budgeting not identified Encum-brances

113 Financial Management Budgeting not identified Encum-brances

114 Financial Management Budgeting not identified Encum-brances

115 Financial Management Budgeting not identified Encum-brances

116 Financial Management Budgeting not identified Encum-brances
Matching &
117 Procurement Accounts Payable not identified Approval
Matching &
118 Procurement Accounts Payable not identified Approval

48746777.xls 6 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Matching &
119 Procurement Accounts Payable not identified Approval
Matching &
120 Procurement Accounts Payable not identified Approval
Matching &
121 Procurement Accounts Payable not identified Approval
Open/Close
122 Financial Management General Financial Accounting not identified Periods
Open/Close
123 Financial Management General Financial Accounting not identified Periods

124 Financial Management Operations Analysis & Management Reporting

not identified Other

125 Financial Management Operations Analysis & Management Reporting

not identified Other

126 Procurement Sourcing not identified Purchase Order

127 Procurement Ordering not identified Purchase Order

128 Procurement Ordering not identified Purchase Order

129 Procurement Ordering not identified Purchase Order

130 Procurement Ordering not identified Purchase Order

131 Procurement Ordering not identified Purchase Order

132 Procurement Sourcing not identified Purchase Order

133 Procurement Sourcing not identified Purchase Order

134 Procurement not identified not identified Purchase Order

135 Procurement not identified not identified Purchase Order

136 Procurement Ordering not identified Purchase Order

137 Procurement Ordering not identified Purchase Order
138 Procurement Ordering not identified Purchase Order

139 Procurement Ordering not identified Purchase Order

48746777.xls 7 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

140 Procurement Ordering not identified Purchase Order

141 Procurement Ordering not identified Purchase Order

142 Procurement Ordering not identified Purchase Order

143 Procurement Ordering not identified Purchase Order

144 Procurement Ordering not identified Purchase Order

145 Procurement Ordering not identified Purchase Order

146 Procurement Ordering not identified Purchase Order

147 Procurement Ordering not identified Purchase Order

148 Procurement Ordering not identified Purchase Order

149 Procurement Ordering not identified Purchase Order

150 Procurement Ordering not identified Purchase Order

151 Procurement Sourcing not identified Purchase Order

152 Procurement Sourcing not identified Purchase Order
153 Procurement Sourcing not identified Purchase Order

154 Procurement Sourcing not identified Purchase Order

155 Procurement Sourcing not identified Purchase Order

156 Procurement Sourcing not identified Purchase Orders

157 Procurement Sourcing not identified Purchase Orders

48746777.xls 8 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

158 Procurement Sourcing not identified Purchase Orders

159 Procurement Sourcing not identified Purchase Orders

160 Procurement Accounts Payable not identified Purchase Orders

161 Procurement Accounts Payable not identified Purchase Orders

162 Materials Management Receiving & Inspection not identified Receiving

163 Materials Management Receiving & Inspection not identified Receiving
164 Materials Management Receiving & Inspection not identified Receiving
165 Materials Management Receiving & Inspection not identified Receiving
166 Materials Management Receiving & Inspection not identified Receiving

167 Materials Management Receiving & Inspection not identified Receiving

168 Materials Management Receiving & Inspection not identified Receiving

169 Materials Management Receiving & Inspection not identified Receiving
170 Materials Management Receiving & Inspection not identified Receiving
171 Procurement Ordering not identified Requisitions
172 Procurement Ordering not identified Requisitions
173 Procurement Ordering not identified Requisitions
174 Procurement Ordering not identified Requisitions

175 Procurement Ordering not identified Requisitions

176 Procurement Ordering not identified Requisitions

177 Procurement Ordering not identified Requisitions

178 Procurement Ordering not identified Requisitions

179 Procurement Ordering not identified Requisitions

180 Procurement Ordering not identified Requisitions

48746777.xls 9 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

181 Procurement Ordering not identified Requisitions

182 Procurement Ordering not identified Requisitions

183 Procurement Ordering not identified Requisitions

184 Procurement Ordering not identified Requisitions

185 Procurement Ordering not identified Requisitions

186 Procurement Ordering not identified Requisitions

187 Procurement Ordering not identified Requisitions
188 Procurement Sourcing not identified RFQ
189 Procurement Sourcing not identified RFQ

190 Procurement Sourcing not identified RFQ

191 Procurement Sourcing not identified RFQ

192 Procurement Sourcing not identified RFQ

193 Procurement Sourcing not identified RFQ

194 Procurement Sourcing not identified RFQ

195 Procurement Sourcing not identified RFQ
196 Procurement Sourcing not identified RFQ
197 Procurement Sourcing not identified RFQ

198 Procurement Sourcing not identified RFQ

199 Procurement Sourcing not identified RFQ

200 Procurement Sourcing not identified RFQ

201 Procurement Sourcing not identified RFQ

202 Procurement Sourcing not identified RFQ

48746777.xls 10 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

203 Procurement Sourcing not identified RFQ

204 Procurement not identified not identified Vendors
205 Procurement not identified not identified Vendors

206 Procurement Supplier Management & Evaluation not identified Vendors

207 Procurement Supplier Management & Evaluation not identified Vendors
208 Procurement Supplier Management & Evaluation not identified Vendors

209 Procurement Supplier Management & Evaluation not identified Vendors

210 Procurement Supplier Management & Evaluation not identified Vendors

211 Procurement Supplier Management & Evaluation not identified Vendors

212 Procurement Supplier Management & Evaluation not identified Vendors

213 Procurement Supplier Management & Evaluation not identified Vendors

214 Procurement Supplier Management & Evaluation not identified Vendors

215 Procurement Supplier Management & Evaluation not identified Vendors

216 Procurement Supplier Management & Evaluation not identified Vendors
217 Procurement Supplier Management & Evaluation not identified Vendors
218 Procurement Supplier Management & Evaluation not identified Vendors
219 Procurement Supplier Management & Evaluation not identified Vendors
220 Procurement Supplier Management & Evaluation not identified Vendors

221 Procurement Supplier Management & Evaluation not identified Vendors

222 Procurement Ordering not identified Purchase Order

223 Procurement not identified not identified Purchase Order

224 Procurement Ordering not identified PurchaseOrder

225 Procurement Sourcing not identified Purchase Orders

48746777.xls 11 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

226 Procurement Supplier Management & Evaluation not identified Vendors

227 Procurement not identified not identified Maintenance

228 Procurement not identified not identified Maintenance

229 Procurement not identified not identified Other

230 Procurement not identified not identified Other

231 Procurement not identified not identified Other

232 Financial Management General Financial Accounting not identified Period Close

233 Financial Management General Financial Accounting not identified Period Close

234 Financial Management General Financial Accounting not identified Period Close

235 Financial Management General Financial Accounting not identified Period Close

236 Financial Management General Financial Accounting not identified Period Close

237 Financial Management General Financial Accounting not identified Period Close

238 Financial Management General Financial Accounting not identified Period Open

239 Financial Management General Financial Accounting not identified Period Open

240 Financial Management General Financial Accounting not identified Period Open

241 Financial Management General Financial Accounting not identified Period Open

242 Financial Management General Financial Accounting not identified Period Open/Close

243 Financial Management General Financial Accounting not identified Period Open/Close

48746777.xls 12 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

244 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

245 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

246 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

247 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

248 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

249 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

250 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

251 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

252 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

253 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

254 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

255 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

256 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

257 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 13 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

258 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

259 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

260 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

261 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

262 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

263 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

264 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

265 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

266 Procurement not identified not identified Security

267 Procurement not identified not identified Security

268 Procurement not identified not identified Security

269 Procurement not identified not identified Security

270 Procurement not identified not identified Security

271 Procurement not identified not identified Security

272 Procurement not identified not identified Validation

48746777.xls 14 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Check
273 Procurement Accounts Payable not identified Reconciliation

Check
274 Procurement Accounts Payable not identified Reconciliation
Check
275 Procurement Accounts Payable not identified Reconciliation

276 Procurement Accounts Payable not identified Disbursement

277 Procurement Accounts Payable not identified Disbursement

278 Procurement Accounts Payable not identified Disbursement

279 Procurement Accounts Payable not identified Disbursement

280 Procurement Accounts Payable not identified Disbursement

281 Procurement Accounts Payable not identified Disbursement
282 Procurement Accounts Payable not identified Disbursement

283 Procurement Accounts Payable not identified Disbursement

284 Procurement Accounts Payable not identified Disbursement

285 Procurement Accounts Payable not identified Disbursement

286 Procurement Accounts Payable not identified Disbursement

287 Procurement Accounts Payable not identified Disbursement

288 Procurement Accounts Payable not identified Disbursement

289 Procurement Accounts Payable not identified Disbursement

290 Procurement Accounts Payable not identified Disbursement

291 Procurement Accounts Payable not identified Disbursement

292 Procurement Accounts Payable not identified Disbursement

48746777.xls 15 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

293 Procurement Accounts Payable not identified Disbursement

294 Procurement Accounts Payable not identified Disbursement

295 Procurement Accounts Payable not identified Disbursement

296 Procurement Accounts Payable not identified Disbursement

297 Procurement Accounts Payable not identified Disbursement

298 Procurement Accounts Payable not identified Disbursement

299 Procurement Accounts Payable not identified Disbursement

300 Procurement Accounts Payable not identified Disbursement

301 Procurement Accounts Payable not identified Disbursement
302 Procurement Accounts Payable not identified Disbursement

303 Procurement Accounts Payable not identified Disbursement

304 Procurement Accounts Payable not identified Disbursement

305 Procurement Accounts Payable not identified Disbursement

306 Procurement Accounts Payable not identified Disbursement

307 Procurement Accounts Payable not identified Disbursement

308 Procurement Accounts Payable not identified Disbursement

309 Procurement Accounts Payable not identified Disbursement

310 Procurement Accounts Payable not identified Disbursement

311 Procurement Accounts Payable not identified Disbursement

312 Procurement Accounts Payable not identified Disbursement

313 Procurement Accounts Payable not identified Disbursement

314 Procurement Accounts Payable not identified Disbursement

48746777.xls 16 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

315 Procurement Accounts Payable not identified Disbursement

316 Procurement Accounts Payable not identified Disbursement
317 Procurement Accounts Payable not identified Disbursement

318 Procurement Accounts Payable not identified Disbursement

319 Procurement Accounts Payable not identified Disbursement

320 Procurement Accounts Payable not identified Disbursement

321 Procurement Accounts Payable not identified Disbursement

322 Procurement Accounts Payable not identified Disbursement

323 Procurement Accounts Payable not identified Disbursement

324 Procurement Accounts Payable not identified Disbursement

325 Procurement Accounts Payable not identified Disbursement

326 Procurement Accounts Payable not identified Invoicing

327 Procurement Accounts Payable not identified Invoicing
328 Procurement Accounts Payable not identified Invoicing

329 Procurement Accounts Payable not identified Invoicing

330 Procurement Accounts Payable not identified Invoicing

331 Procurement Accounts Payable not identified Invoicing

332 Procurement Accounts Payable not identified Invoicing

333 Procurement Accounts Payable not identified Invoicing

334 Procurement Accounts Payable not identified Invoicing

335 Procurement Accounts Payable not identified Invoicing

336 Procurement Accounts Payable not identified Invoicing

48746777.xls 17 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Matching &
337 Procurement Accounts Payable not identified Approval
Matching &
338 Procurement Accounts Payable not identified Approval
Matching &
339 Procurement Accounts Payable not identified Approval
Matching &
340 Procurement Accounts Payable not identified Approval
Matching &
341 Procurement Accounts Payable not identified Approval

Matching &
342 Procurement Accounts Payable not identified Approval
Matching &
343 Procurement Accounts Payable not identified Approval
Matching &
344 Procurement Accounts Payable not identified Approval
Matching &
345 Procurement Accounts Payable not identified Approval
Matching &
346 Procurement Accounts Payable not identified Approval

Matching &
347 Procurement Accounts Payable not identified Approval
Open/Close
348 Financial Management General Financial Accounting not identified Periods
Open/Close
349 Financial Management General Financial Accounting not identified Periods
Open/Close
350 Financial Management General Financial Accounting not identified Periods
Open/Close
351 Financial Management General Financial Accounting not identified Periods
Open/Close
352 Financial Management General Financial Accounting not identified Periods
Open/Close
353 Financial Management General Financial Accounting not identified Periods
Open/Close
354 Financial Management General Financial Accounting not identified Periods

48746777.xls 18 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

355 Procurement Supplier Management & Evaluation not identified Other

356 Procurement not identified not identified Other

357 Procurement not identified not identified Other

358 Procurement Supplier Management & Evaluation not identified Vendors

359 Procurement Supplier Management & Evaluation not identified Vendors

360 Procurement Supplier Management & Evaluation not identified Vendors

361 Financial Management Budgeting not identified Encumbrances

362 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

363 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

364 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

365 Financial Management General Financial Accounting not identified Disbursement

366 Procurement Supplier Management & Evaluation not identified Disbursement

367 Financial Management General Financial Accounting not identified Disbursements

368 Financial Management Asset Management not identified Maintenance

369 Financial Management Asset Management not identified Maintenance

370 Financial Management Asset Management not identified Other

371 Financial Management Asset Management not identified Other

372 Financial Management Asset Management not identified Other

373 Financial Management Asset Management not identified Period Close

48746777.xls 19 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

374 Financial Management Asset Management not identified Period Close

375 Financial Management Asset Management not identified Period Close

376 Financial Management Asset Management not identified Period Close

377 Financial Management Asset Management not identified Period Close

378 Financial Management Asset Management not identified Period Close

379 Financial Management Asset Management not identified Period Open

380 Financial Management Asset Management not identified Period Open

381 Financial Management Asset Management not identified Period Open

382 Financial Management Asset Management not identified Period Open

383 Financial Management Asset Management not identified Period Open/Close

384 Financial Management Asset Management not identified Period Open/Close

385 Financial Management Asset Management not identified Reporting

386 Financial Management Asset Management not identified Reporting

387 Financial Management Asset Management not identified Reporting

388 Financial Management Asset Management not identified Reporting

389 Financial Management Asset Management not identified Reporting

48746777.xls 20 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

390 Financial Management Asset Management not identified Reporting

391 Financial Management Asset Management not identified Reporting

392 Financial Management Asset Management not identified Reporting

393 Financial Management Asset Management not identified Reporting

394 Financial Management Asset Management not identified Reporting

395 Financial Management Asset Management not identified Reporting

396 Financial Management Asset Management not identified Reporting

397 Financial Management Asset Management not identified Reporting

398 Financial Management Asset Management not identified Reporting

399 Financial Management Asset Management not identified Reporting

400 Financial Management Asset Management not identified Reporting

401 Financial Management Asset Management not identified Reporting

402 Financial Management Asset Management not identified Reporting

403 Financial Management Asset Management not identified Reporting

404 Financial Management Asset Management not identified Reporting

405 Financial Management Asset Management not identified Reporting

48746777.xls 21 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

406 Financial Management Asset Management not identified Reporting

407 Financial Management Asset Management not identified Security

408 Financial Management Asset Management not identified Security

409 Financial Management Asset Management not identified Security

410 Financial Management Asset Management not identified Security

411 Financial Management Asset Management not identified Security

412 Financial Management Asset Management not identified Security

413 Financial Management Asset Management not identified Validation

414 Financial Management Asset Management not identified Aliases
415 Financial Management Asset Management not identified Aliases

416 Financial Management Asset Management not identified Aliases

417 Financial Management Asset Management not identified Categories

418 Financial Management Asset Management not identified Categories

419 Financial Management Asset Management not identified Categories

420 Financial Management Asset Management not identified Categories

421 Financial Management Asset Management not identified Categories

422 Financial Management Asset Management not identified Data Conversion

48746777.xls 22 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

423 Financial Management Asset Management not identified Data Conversion

424 Financial Management Asset Management not identified Data Conversion

425 Financial Management Asset Management not identified Data Conversion

426 Financial Management Asset Management not identified Data Conversion

427 Financial Management Asset Management not identified Data Conversion

428 Financial Management Asset Management not identified Data Conversion

429 Financial Management Asset Management not identified Depreciation

430 Financial Management Asset Management not identified Depreciation

431 Financial Management Asset Management not identified Depreciation

432 Financial Management Asset Management not identified Depreciation
433 Financial Management Asset Management not identified Depreciation
434 Financial Management Asset Management not identified Depreciation

435 Financial Management Asset Management not identified Depreciation

436 Financial Management Asset Management not identified Depreciation

437 Financial Management Asset Management not identified Depreciation

438 Financial Management Asset Management not identified Depreciation

439 Financial Management Asset Management not identified Depreciation

440 Financial Management Asset Management not identified Fixed Assets

441 Financial Management Asset Management not identified Fixed Assets

442 Financial Management Asset Management not identified Fixed Assets

48746777.xls 23 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

443 Financial Management Asset Management not identified Fixed Assets

444 Financial Management Asset Management not identified Fixed Assets

445 Financial Management Asset Management not identified Fixed Assets
446 Financial Management Asset Management not identified Fixed Assets
447 Financial Management Asset Management not identified Fixed Assets

448 Financial Management Asset Management not identified Fixed Assets

449 Financial Management Asset Management not identified Fixed Assets

450 Financial Management Asset Management not identified Fixed Assets

451 Financial Management Asset Management not identified Fixed Assets

452 Financial Management Asset Management not identified General

453 Financial Management Asset Management not identified General

454 Financial Management Asset Management not identified General

455 Financial Management Asset Management not identified General

456 Financial Management Asset Management not identified General
457 Financial Management Asset Management not identified Locations

458 Financial Management Asset Management not identified Locations

459 Financial Management Asset Management not identified Locations

460 Financial Management Asset Management not identified Locations

461 Financial Management Asset Management not identified Security

462 Financial Management Asset Management not identified Security

463 Financial Management Asset Management not identified Security

464 Financial Management Asset Management not identified Security

465 Financial Management Asset Management not identified Security

48746777.xls 24 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

466 Financial Management Asset Management not identified Set of Books

467 Financial Management Asset Management not identified Set of Books

468 Financial Management Asset Management not identified Set of Books

469 Financial Management Asset Management not identified Set of Books

470 Financial Management Asset Management not identified Set of Books

471 Financial Management Asset Management not identified Set of Books

472 Financial Management Asset Management not identified Set of Books

473 Financial Management Asset Management not identified Set of Books

474 Financial Management Asset Management not identified Set of Books

475 Financial Management Asset Management not identified Set of Books

476 Financial Management Asset Management not identified Set of Books

477 Financial Management Asset Management not identified Transactions

478 Financial Management Asset Management not identified Transactions

479 Financial Management Asset Management not identified Transactions

480 Financial Management Asset Management not identified Transactions

481 Financial Management Asset Management not identified Transactions

482 Financial Management Asset Management not identified Transactions

483 Financial Management Asset Management not identified Transactions

48746777.xls 25 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

484 Financial Management Asset Management not identified Transactions

485 Financial Management Asset Management not identified Transactions

486 Financial Management Asset Management not identified Transactions

487 Financial Management Asset Management not identified Transactions

488 Financial Management Asset Management not identified Transactions

489 Procurement Ordering Process Expense Reports Maintenance

490 Procurement Ordering Process Expense Reports Maintenance

491 Procurement Ordering Process Expense Reports Other

492 Procurement Ordering Process Expense Reports Other

493 Procurement Ordering Process Expense Reports Other

494 Financial Management General Financial Accounting not identified Period Close

495 Financial Management General Financial Accounting not identified Period Close

496 Financial Management General Financial Accounting not identified Period Close

497 Financial Management General Financial Accounting not identified Period Close

498 Financial Management General Financial Accounting not identified Period Close

499 Financial Management General Financial Accounting not identified Period Close

500 Financial Management General Financial Accounting not identified Period Open

501 Financial Management General Financial Accounting not identified Period Open

502 Financial Management General Financial Accounting not identified Period Open

503 Financial Management General Financial Accounting not identified Period Open

504 Financial Management General Financial Accounting not identified Period Open/Close

48746777.xls 26 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

505 Financial Management General Financial Accounting not identified Period Open/Close

506 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

507 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

508 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

509 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

510 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

511 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

512 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

513 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

514 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

515 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

516 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

517 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

518 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

519 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

520 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 27 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

521 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

522 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

523 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

524 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

525 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

526 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

527 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

528 Procurement not identified not identified Security

529 Procurement not identified not identified Security

530 Procurement not identified not identified Security

531 Procurement not identified not identified Security

532 Procurement not identified not identified Security

533 Procurement not identified not identified Security

534 Procurement not identified not identified Validation

535 Procurement Ordering Process Expense Reports Employees

536 Procurement Ordering Process Expense Reports Employees

48746777.xls 28 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

537 Procurement Ordering Process Expense Reports Employees

538 Procurement Ordering Process Expense Reports Employees

539 Procurement Ordering Process Expense Reports Employees

540 Procurement Ordering Process Expense Reports Employees

541 Procurement Ordering Process Expense Reports Employees

542 Procurement Ordering Process Expense Reports Employees

543 Procurement Ordering Process Expense Reports Employees
544 Procurement Ordering Process Expense Reports Employees

545 Order Fulfillment not identified not identified Maintenance

546 Order Fulfillment not identified not identified Maintenance

547 Order Fulfillment not identified not identified Other

548 Order Fulfillment not identified not identified Other

549 Order Fulfillment not identified not identified Other

550 Financial Management General Financial Accounting not identified Period Close

551 Financial Management General Financial Accounting not identified Period Close

552 Financial Management General Financial Accounting not identified Period Close

553 Financial Management General Financial Accounting not identified Period Close

554 Financial Management General Financial Accounting not identified Period Close

555 Financial Management General Financial Accounting not identified Period Close

556 Financial Management General Financial Accounting not identified Period Open

557 Financial Management General Financial Accounting not identified Period Open

48746777.xls 29 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

558 Financial Management General Financial Accounting not identified Period Open

559 Financial Management General Financial Accounting not identified Period Open

560 Financial Management General Financial Accounting not identified Period Open/Close

561 Financial Management General Financial Accounting not identified Period Open/Close

562 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

563 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

564 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

565 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

566 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

567 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

568 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

569 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

570 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

571 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

572 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

573 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 30 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

574 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

575 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

576 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

577 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

578 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

579 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

580 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

581 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

582 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

583 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

584 Order Fulfillment not identified not identified Security

585 Order Fulfillment not identified not identified Security

586 Order Fulfillment not identified not identified Security

587 Order Fulfillment not identified not identified Security

588 Order Fulfillment not identified not identified Security

589 Order Fulfillment not identified not identified Security

48746777.xls 31 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

590 Order Fulfillment not identified not identified Validation

591 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

592 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

593 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

594 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

595 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
596 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
597 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
598 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
599 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

600 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

601 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

602 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

603 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
604 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

605 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

606 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

607 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

608 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
609 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
610 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

611 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

48746777.xls 32 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

612 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

613 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
614 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

615 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

616 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
617 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

618 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

619 Order Fulfillment Order Entry & Scheduling Manage Customers Customers
620 Order Fulfillment Order Entry & Scheduling Manage Customers Customers

621 Order Fulfillment Invoicing and Collection not identified Invoicing

622 Order Fulfillment Invoicing and Collection not identified Invoicing

623 Order Fulfillment Invoicing and Collection not identified Invoicing

624 Order Fulfillment Invoicing and Collection not identified Invoicing

625 Order Fulfillment Invoicing and Collection not identified Invoicing

626 Order Fulfillment Invoicing and Collection not identified Invoicing
627 Order Fulfillment Invoicing and Collection not identified Invoicing
628 Order Fulfillment Invoicing and Collection not identified Invoicing
629 Order Fulfillment Invoicing and Collection not identified Invoicing
630 Order Fulfillment Invoicing and Collection not identified Invoicing
631 Order Fulfillment Invoicing and Collection not identified Invoicing
632 Order Fulfillment Invoicing and Collection not identified Invoicing

633 Order Fulfillment Invoicing and Collection not identified Invoicing

634 Order Fulfillment Invoicing and Collection not identified Invoicing

48746777.xls 33 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
635 Order Fulfillment Invoicing and Collection not identified Invoicing

636 Order Fulfillment Invoicing and Collection not identified Invoicing

637 Order Fulfillment Invoicing and Collection not identified Invoicing

638 Order Fulfillment Invoicing and Collection not identified Invoicing

639 Order Fulfillment Invoicing and Collection not identified Invoicing

640 Order Fulfillment Invoicing and Collection not identified Invoicing

641 Order Fulfillment Invoicing and Collection not identified Invoicing

642 Order Fulfillment Invoicing and Collection not identified Invoicing
643 Order Fulfillment Invoicing and Collection not identified Invoicing

644 Order Fulfillment Invoicing and Collection not identified Invoicing

645 Order Fulfillment Invoicing and Collection not identified Invoicing
646 Order Fulfillment Invoicing and Collection not identified Invoicing

647 Order Fulfillment Invoicing and Collection not identified Invoicing

648 Order Fulfillment Invoicing and Collection not identified Invoicing

649 Order Fulfillment Invoicing and Collection not identified Invoicing

650 Order Fulfillment Invoicing and Collection not identified Invoicing

651 Order Fulfillment Invoicing and Collection not identified Invoicing
652 Order Fulfillment Invoicing and Collection not identified Invoicing
653 Order Fulfillment Invoicing and Collection not identified Invoicing

654 Order Fulfillment Invoicing and Collection not identified Invoicing

655 Order Fulfillment Invoicing and Collection not identified Invoicing

656 Order Fulfillment Invoicing and Collection not identified Invoicing

657 Order Fulfillment Invoicing and Collection not identified Invoicing

658 Order Fulfillment Invoicing and Collection not identified Invoicing

48746777.xls 34 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

659 Order Fulfillment Invoicing and Collection not identified Invoicing

660 Order Fulfillment Invoicing and Collection not identified Invoicing

661 Order Fulfillment Invoicing and Collection not identified Invoicing

662 Order Fulfillment Invoicing and Collection not identified Invoicing

663 Order Fulfillment Invoicing and Collection not identified Invoicing

664 Order Fulfillment Invoicing and Collection not identified Invoicing

Open/Close
665 Order Fulfillment Invoicing and Collection not identified Periods

666 Financial Management General Financial Accounting not identified Revenue

667 Financial Management General Financial Accounting not identified Revenue

668 Financial Management General Financial Accounting not identified Revenue

669 Financial Management General Financial Accounting not identified Revenue

670 Financial Management General Financial Accounting not identified Revenue

671 Financial Management General Financial Accounting not identified Revenue

672 Financial Management General Financial Accounting not identified Revenue

673 Financial Management General Financial Accounting not identified Revenue

674 Financial Management General Financial Accounting not identified Revenue

675 Order Fulfillment Order Entry & Scheduling Setup Order Process Sales
676 Order Fulfillment Order Entry & Scheduling Setup Order Process Sales

677 Order Fulfillment Order Entry & Scheduling Setup Order Process Sales

678 Order Fulfillment Order Entry & Scheduling Setup Order Process Sales

679 Order Fulfillment Order Entry & Scheduling Setup Order Process Sales

48746777.xls 35 of 1120
 RD.020 Process Questionnaire
N
o OBM Level I
680 Order Fulfillment
681 Order Fulfillment
682 Order Fulfillment
683 Order Fulfillment
684 Order Fulfillment
685 Order Fulfillment
686 Order Fulfillment
687 Order Fulfillment
688 Order Fulfillment
689 Order Fulfillment
690 Order Fulfillment
691 Order Fulfillment
692 Order Fulfillment
693 Order Fulfillment
694 Order Fulfillment
695 Order Fulfillment
696 Order Fulfillment
697 Order Fulfillment
698 Order Fulfillment
699 Order Fulfillment
700 Order Fulfillment
701 Financial Management
48746777.xls
12/30/2010
OBM Level II OBM Level III Category
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
Order Entry & Scheduling Setup Order Process Sales
General Financial Accounting not identified Invoicing
36 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

702 Order Fulfillment not identified not identified Customers

703 Order Fulfillment not identified not identified Customers

704 Order Fulfillment not identified not identified Maintenance

705 Order Fulfillment not identified not identified Maintenance

706 Order Fulfillment not identified not identified Other

707 Order Fulfillment not identified not identified Other

708 Order Fulfillment not identified not identified Other

709 Financial Management General Financial Accounting not identified Period Close

710 Financial Management General Financial Accounting not identified Period Close

711 Financial Management General Financial Accounting not identified Period Close

712 Financial Management General Financial Accounting not identified Period Close

713 Financial Management General Financial Accounting not identified Period Close

714 Financial Management General Financial Accounting not identified Period Close

715 Financial Management General Financial Accounting not identified Period Open

716 Financial Management General Financial Accounting not identified Period Open

717 Financial Management General Financial Accounting not identified Period Open

718 Financial Management General Financial Accounting not identified Period Open

719 Financial Management General Financial Accounting not identified Period Open/Close

720 Financial Management General Financial Accounting not identified Period Open/Close

721 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 37 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

722 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

723 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

724 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

725 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

726 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

727 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

728 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

729 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

730 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

731 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

732 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

733 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

734 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

735 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

736 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

737 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 38 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

738 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

739 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

740 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

741 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

742 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

743 Order Fulfillment not identified not identified Security

744 Order Fulfillment not identified not identified Security

745 Order Fulfillment not identified not identified Security

746 Order Fulfillment not identified not identified Security

747 Order Fulfillment not identified not identified Security

748 Order Fulfillment not identified not identified Security

749 Order Fulfillment not identified not identified Validation

750 Order Fulfillment Invoicing and Collection not identified Collections

751 Order Fulfillment Invoicing and Collection not identified Collections

752 Order Fulfillment Invoicing and Collection not identified Collections
753 Order Fulfillment Invoicing and Collection not identified Collections
754 Order Fulfillment Invoicing and Collection not identified Collections

48746777.xls 39 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

755 Order Fulfillment Invoicing and Collection not identified Collections

756 Order Fulfillment Invoicing and Collection not identified Collections
757 Order Fulfillment Invoicing and Collection not identified Collections

758 Order Fulfillment Invoicing and Collection not identified Collections

759 Order Fulfillment Invoicing and Collection not identified Collections

760 Order Fulfillment Invoicing and Collection not identified Collections
761 Order Fulfillment Invoicing and Collection not identified Collections
762 Order Fulfillment Invoicing and Collection not identified Collections

763 Order Fulfillment Invoicing and Collection not identified Collections

764 Order Fulfillment Invoicing and Collection not identified Collections

765 Order Fulfillment Invoicing and Collection not identified Collections

766 Order Fulfillment Invoicing and Collection not identified Collections

767 Order Fulfillment Invoicing and Collection not identified Collections

768 Order Fulfillment Invoicing and Collection not identified Collections

769 Order Fulfillment Invoicing and Collection not identified Collections

770 Order Fulfillment Invoicing and Collection not identified Collections

771 Order Fulfillment Invoicing and Collection not identified Collections

772 Order Fulfillment Invoicing and Collection not identified Collections

773 Order Fulfillment Invoicing and Collection not identified Collections
774 Order Fulfillment Invoicing and Collection not identified Collections
775 Order Fulfillment Invoicing and Collection not identified Invoicing
776 Order Fulfillment Invoicing and Collection not identified Invoicing
777 Order Fulfillment Invoicing and Collection not identified Invoicing
778 Order Fulfillment Invoicing and Collection not identified Invoicing
779 Order Fulfillment Invoicing and Collection not identified Invoicing

48746777.xls 40 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

780 Order Fulfillment Invoicing and Collection not identified Invoicing

781 Order Fulfillment Invoicing and Collection not identified Invoicing

782 Order Fulfillment Invoicing and Collection not identified Invoicing

783 Order Fulfillment Invoicing and Collection not identified Invoicing
Open/Close
784 Financial Management General Financial Accounting not identified Periods
785 Order Fulfillment Invoicing and Collection Process Remittances Payments
786 Order Fulfillment Invoicing and Collection Process Remittances Payments

787 Order Fulfillment Invoicing and Collection Process Remittances Payments

788 Order Fulfillment Invoicing and Collection Process Remittances Payments

789 Order Fulfillment Invoicing and Collection Process Remittances Payments

790 Order Fulfillment Invoicing and Collection Process Remittances Payments

791 Order Fulfillment Invoicing and Collection Process Remittances Payments
792 Order Fulfillment Invoicing and Collection Process Remittances Payments

793 Order Fulfillment Invoicing and Collection Process Remittances Payments

794 Order Fulfillment Invoicing and Collection Process Remittances Payments
795 Order Fulfillment Invoicing and Collection Process Remittances Payments
796 Order Fulfillment Invoicing and Collection Process Remittances Payments

797 Order Fulfillment Invoicing and Collection Process Remittances Payments

798 Order Fulfillment Invoicing and Collection Process Remittances Payments

799 Order Fulfillment Invoicing and Collection Process Remittances Payments

800 Order Fulfillment Invoicing and Collection Process Remittances Payments

801 Order Fulfillment Invoicing and Collection Process Remittances Payments

802 Order Fulfillment Invoicing and Collection Process Remittances Payments
803 Order Fulfillment Invoicing and Collection Process Remittances Payments

48746777.xls 41 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
804 Order Fulfillment Invoicing and Collection Process Remittances Payments

805 Order Fulfillment Invoicing and Collection Process Remittances Payments

806 Order Fulfillment Invoicing and Collection Process Remittances Payments

807 Order Fulfillment Invoicing and Collection Process Remittances Payments
808 Order Fulfillment Invoicing and Collection Process Remittances Payments

809 Order Fulfillment Invoicing and Collection Process Remittances Payments

810 Financial Management General Financial Accounting not identified Reconciliation
811 Financial Management General Financial Accounting not identified Reconciliation

812 Financial Management General Financial Accounting not identified Reconciliation

813 Financial Management General Financial Accounting not identified Reconciliation
814 Order Fulfillment Invoicing and Collection not identified Collections
815 Order Fulfillment Invoicing and Collection not identified Collections

816 Order Fulfillment Invoicing and Collection not identified Collections

817 Order Fulfillment Invoicing and Collection not identified Collections

818 Order Fulfillment Invoicing and Collection not identified Collections

819 Order Fulfillment Invoicing and Collection not identified Collections

820 Order Fulfillment Invoicing and Collection not identified Invoicing

821 Order Fulfillment Invoicing and Collection not identified Invoicing

822 Financial Management Budgeting not identified Budget Preparation

823 Financial Management Budgeting not identified Budget Preparation

824 Financial Management Budgeting not identified Budget Preparation

825 Financial Management Budgeting not identified Budget Preparation

826 Financial Management Budgeting not identified Budget Preparation

48746777.xls 42 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

827 Financial Management Budgeting not identified Budget Preparation

828 Financial Management Budgeting not identified Budget Preparation

829 Financial Management Budgeting not identified Budget Preparation

830 Financial Management Budgeting not identified Budget Preparation

831 Financial Management Budgeting not identified Budget Preparation

832 Financial Management Budgeting not identified Budget Preparation

833 Financial Management Budgeting not identified Budget Preparation

834 Financial Management Budgeting not identified Budget Preparation

835 Financial Management Budgeting not identified Budget Preparation

836 Financial Management Budgeting not identified Budget Preparation

837 Financial Management Budgeting not identified Budget Preparation

838 Financial Management Budgeting not identified Budget Preparation

839 Financial Management Budgeting not identified Budget Preparation

840 Financial Management Budgeting not identified Budget Preparation

841 Financial Management Budgeting not identified Budget Preparation

842 Financial Management Budgeting not identified Budget Preparation

843 Financial Management Budgeting not identified Budget Preparation

844 Financial Management Budgeting not identified Budget Preparation

845 Financial Management Budgeting not identified Budget Preparation

48746777.xls 43 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

846 Financial Management Budgeting not identified Budget Preparation

847 Financial Management Budgeting not identified Budget Preparation

848 Financial Management Budgeting not identified Budget Preparation

849 Financial Management Budgeting not identified Budget Preparation

850 Financial Management Budgeting not identified Budget Preparation

851 Financial Management Budgeting not identified Budget Preparation

852 Financial Management Budgeting not identified Budget Revisions

853 Financial Management Budgeting not identified Budget Revisions

854 Financial Management Budgeting not identified Budget Revisions

855 Financial Management Budgeting not identified Forecasting
856 Financial Management Budgeting not identified Forecasting

857 Financial Management Budgeting not identified Forecasting

858 Financial Management Budgeting not identified Forecasting
859 Financial Management Budgeting not identified Forecasting

860 Financial Management Budgeting not identified Forecasting

861 Financial Management Budgeting not identified Forecasting

862 Financial Management Budgeting not identified Forecasting

863 Financial Management Budgeting not identified Forecasting

864 Financial Management Budgeting not identified Forecasting

865 Financial Management Budgeting not identified Forecasting

866 Financial Management Budgeting not identified Forecasting

867 Financial Management Budgeting not identified Forecasting

48746777.xls 44 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

868 Financial Management Budgeting not identified Forecasting

869 Financial Management Budgeting not identified Forecasting

870 Financial Management Budgeting not identified Forecasting

871 Financial Management Budgeting not identified Forecasting

872 Financial Management Budgeting not identified Forecasting

873 Financial Management Budgeting not identified Forecasting

874 Financial Management Budgeting not identified Forecasting

875 Financial Management Budgeting not identified Forecasting

876 Financial Management Budgeting not identified Interfaces

877 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

878 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

879 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

880 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

881 Financial Management Budgeting not identified Budget Revisions

882 Financial Management Budgeting not identified Forecasting

883 Financial Management Budgeting not identified Forecasting

884 Financial Management not

Operations Analysis & Management Reporting identified Maintenance
885 Financial Management not
Operations Analysis & Management Reporting identified Maintenance

886 Financial Management not

Operations Analysis & Management Reporting identified Other

48746777.xls 45 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

887 Financial Management not

Operations Analysis & Management Reporting identified Other

888 Financial Management not

Operations Analysis & Management Reporting identified Other

889 Financial Management General Financial Accounting not identified Period Close

890 Financial Management General Financial Accounting not identified Period Close

891 Financial Management General Financial Accounting not identified Period Close

892 Financial Management General Financial Accounting not identified Period Close

893 Financial Management General Financial Accounting not identified Period Close

894 Financial Management General Financial Accounting not identified Period Close

895 Financial Management General Financial Accounting not identified Period Open

896 Financial Management General Financial Accounting not identified Period Open

897 Financial Management General Financial Accounting not identified Period Open

898 Financial Management General Financial Accounting not identified Period Open

899 Financial Management General Financial Accounting not identified Period Open/Close

900 Financial Management General Financial Accounting not identified Period Open/Close

901 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

902 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

903 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

904 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 46 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

905 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

906 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

907 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

908 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

909 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

910 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

911 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

912 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

913 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

914 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

915 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

916 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

917 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

918 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

919 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

920 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

921 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 47 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

922 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

923 Financial Management Operations Analysis & Management Reporting

Manage Reporting Security

924 Financial Management Operations Analysis & Management Reporting

Manage Reporting Security

925 Financial Management Operations Analysis & Management Reporting

Manage Reporting Security

926 Financial Management Operations Analysis & Management Reporting

Manage Reporting Security

927 Financial Management Operations Analysis & Management Reporting

Manage Reporting Security

928 Financial Management Operations Analysis & Management Reporting

Manage Reporting Security

929 Financial Management Operations Analysis & Management Reporting

Manage Reporting Validation
930 Financial Management Financial Reporting not identified Allocations

931 Financial Management Financial Reporting not identified Allocations

932 Financial Management Financial Reporting not identified Allocations
933 Financial Management Financial Reporting not identified Allocations

934 Financial Management Financial Reporting not identified Allocations

935 Financial Management Financial Reporting not identified Allocations

936 Financial Management Financial Reporting not identified Allocations

937 Financial Management Financial Reporting not identified Consolidation

938 Financial Management Financial Reporting not identified Consolidation

939 Financial Management Financial Reporting not identified Consolidation

940 Financial Management Financial Reporting not identified Consolidation

48746777.xls 48 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

941 Financial Management Financial Reporting not identified Currency

942 Financial Management Financial Reporting not identified Currency

943 Financial Management Financial Reporting not identified Currency

944 Financial Management Financial Reporting not identified Currency

945 Financial Management Financial Reporting not identified Currency

Open/Close
946 Financial Management General Financial Accounting not identified Periods

947 Financial Management Financial Reporting not identified Reporting

948 Financial Management Financial Reporting not identified Reporting

949 Financial Management Financial Reporting not identified Reporting

950 Financial Management Financial Reporting not identified Reporting

951 Financial Management Financial Reporting not identified Reporting

952 Financial Management General Financial Accounting not identified Transactions
953 Financial Management General Financial Accounting not identified Transactions

954 Financial Management General Financial Accounting not identified Transactions

955 Financial Management General Financial Accounting not identified Transactions

956 Financial Management General Financial Accounting not identified Transactions

957 Financial Management General Financial Accounting not identified Transactions

958 Financial Management General Financial Accounting not identified Transactions

959 Financial Management General Financial Accounting not identified Transactions

960 Financial Management General Financial Accounting not identified Transactions

961 Financial Management General Financial Accounting not identified Transactions

48746777.xls 49 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

962 Financial Management General Financial Accounting not identified Transactions

963 Financial Management General Financial Accounting not identified Transactions

964 Financial Management General Financial Accounting not identified Transactions

965 Financial Management General Financial Accounting not identified Transactions

966 Financial Management General Financial Accounting not identified Transactions

967 Financial Management General Financial Accounting not identified Transactions

968 Financial Management General Financial Accounting not identified Transactions

969 Financial Management General Financial Accounting not identified Transactions

970 Financial Management General Financial Accounting not identified Transactions

971 Financial Management General Financial Accounting not identified Transactions

972 Financial Management General Financial Accounting not identified Transactions

973 Financial Management Financial Reporting not identified Reporting

974 Financial Management Financial Reporting not identified Reporting

975 Financial Management Financial Reporting not identified Reporting

976 Financial Management Financial Reporting not identified Reporting

977 Financial Management Financial Reporting not identified Reporting

978 Financial Management Financial Reporting not identified Reporting

979 Financial Management Financial Reporting not identified Reporting

980 Planning and Forecasting Demand Management not identified Maintenance

48746777.xls 50 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
981 Planning and Forecasting Demand Management not identified Maintenance

982 Planning and Forecasting Demand Management not identified Other

983 Planning and Forecasting Demand Management not identified Other

984 Planning and Forecasting Demand Management not identified Other

985 Planning and Forecasting Demand Management not identified Reporting

986 Planning and Forecasting Demand Management not identified Reporting

987 Planning and Forecasting Demand Management not identified Reporting

988 Planning and Forecasting Demand Management not identified Reporting

989 Planning and Forecasting Demand Management not identified Reporting

990 Planning and Forecasting Demand Management not identified Reporting

991 Planning and Forecasting Demand Management not identified Reporting

992 Planning and Forecasting Demand Management not identified Reporting

993 Planning and Forecasting Demand Management not identified Reporting

994 Planning and Forecasting Demand Management not identified Reporting

995 Planning and Forecasting Demand Management not identified Reporting

996 Planning and Forecasting Demand Management not identified Reporting

997 Planning and Forecasting Demand Management not identified Reporting

998 Planning and Forecasting Demand Management not identified Reporting

999 Planning and Forecasting Demand Management not identified Reporting

48746777.xls 51 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1000 Planning and Forecasting Demand Management not identified Reporting

1001 Planning and Forecasting Demand Management not identified Reporting

1002 Planning and Forecasting Demand Management not identified Reporting

1003 Planning and Forecasting Demand Management not identified Reporting

1004 Planning and Forecasting Demand Management not identified Reporting

1005 Planning and Forecasting Demand Management not identified Reporting

1006 Planning and Forecasting Demand Management not identified Reporting

1007 Planning and Forecasting Demand Management not identified Security

1008 Planning and Forecasting Demand Management not identified Security

1009 Planning and Forecasting Demand Management not identified Security

1010 Planning and Forecasting Demand Management not identified Security

1011 Planning and Forecasting Demand Management not identified Security

1012 Planning and Forecasting Demand Management not identified Security

1013 Planning and Forecasting Demand Management not identified Validation

1014 Planning and Forecasting Demand Management not identified Collection/Analysis

1015 Planning and Forecasting Demand Management not identified Collection/Analysis

1016 Planning and Forecasting Demand Management not identified Collection/Analysis

48746777.xls 52 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1017 Planning and Forecasting Demand Management not identified Collection/Analysis

1018 Planning and Forecasting Demand Management not identified Collection/Analysis

1019 Planning and Forecasting Demand Management not identified Collection/Analysis

1020 Planning and Forecasting Demand Management not identified Collection/Analysis

1021 Planning and Forecasting Demand Management not identified Collection/Analysis

1022 Planning and Forecasting Demand Management not identified Demand Forecast

1023 Planning and Forecasting Demand Management not identified Demand Forecast
1024 Planning and Forecasting Demand Management not identified Demand Forecast

1025 Planning and Forecasting Demand Management not identified Demand Forecast

1026 Planning and Forecasting Demand Management not identified Demand Forecast

1027 Planning and Forecasting Demand Management not identified Demand Forecast

1028 Planning and Forecasting Demand Management not identified Demand Forecast

1029 Planning and Forecasting Demand Management not identified Demand Forecast

1030 Planning and Forecasting Demand Management not identified Demand Forecast
1031 Planning and Forecasting Demand Management not identified Forecast Level

1032 Planning and Forecasting Demand Management not identified Forecast Level
1033 Planning and Forecasting Demand Management not identified Forecast Level

1034 Planning and Forecasting Demand Management not identified Forecast Level

1035 Planning and Forecasting Demand Management not identified Collection/Analysis

1036 Planning and Forecasting Demand Management not identified Collection/Analysis

48746777.xls 53 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1037 Planning and Forecasting Demand Management not identified Collection/Analysis

1038 Planning and Forecasting Manufacturing Plan not identified Maintenance

1039 Planning and Forecasting Manufacturing Plan not identified Maintenance

1040 Planning and Forecasting Manufacturing Plan not identified Other

1041 Planning and Forecasting Manufacturing Plan not identified Other

1042 Planning and Forecasting Manufacturing Plan not identified Other

1043 Planning and Forecasting Manufacturing Plan not identified Period Close

1044 Planning and Forecasting Manufacturing Plan not identified Reporting

1045 Planning and Forecasting Manufacturing Plan not identified Reporting

1046 Planning and Forecasting Manufacturing Plan not identified Reporting

1047 Planning and Forecasting Manufacturing Plan not identified Reporting

1048 Planning and Forecasting Manufacturing Plan not identified Reporting

1049 Planning and Forecasting Manufacturing Plan not identified Reporting

1050 Planning and Forecasting Manufacturing Plan not identified Reporting

1051 Planning and Forecasting Manufacturing Plan not identified Reporting

1052 Planning and Forecasting Manufacturing Plan not identified Reporting

1053 Planning and Forecasting Manufacturing Plan not identified Reporting

48746777.xls 54 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1054 Planning and Forecasting Manufacturing Plan not identified Reporting

1055 Planning and Forecasting Manufacturing Plan not identified Reporting

1056 Planning and Forecasting Manufacturing Plan not identified Reporting

1057 Planning and Forecasting Manufacturing Plan not identified Reporting

1058 Planning and Forecasting Manufacturing Plan not identified Reporting

1059 Planning and Forecasting Manufacturing Plan not identified Reporting

1060 Planning and Forecasting Manufacturing Plan not identified Reporting

1061 Planning and Forecasting Manufacturing Plan not identified Reporting

1062 Planning and Forecasting Manufacturing Plan not identified Reporting

1063 Planning and Forecasting Manufacturing Plan not identified Reporting

1064 Planning and Forecasting Manufacturing Plan not identified Reporting

1065 Planning and Forecasting Manufacturing Plan not identified Security

1066 Planning and Forecasting Manufacturing Plan not identified Security

1067 Planning and Forecasting Manufacturing Plan not identified Security

1068 Planning and Forecasting Manufacturing Plan not identified Security

1069 Planning and Forecasting Manufacturing Plan not identified Security

48746777.xls 55 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1070 Planning and Forecasting Manufacturing Plan not identified Security

1071 Planning and Forecasting Manufacturing Plan not identified Validation

1072 Planning and Forecasting Manufacturing Plan not identified Capacity Planning
1073 Planning and Forecasting Manufacturing Plan not identified Capacity Planning
1074 Planning and Forecasting Manufacturing Plan not identified Capacity Planning
1075 Planning and Forecasting Manufacturing Plan not identified Capacity Planning
1076 Planning and Forecasting Manufacturing Plan not identified Capacity Planning

1077 Planning and Forecasting Manufacturing Plan not identified Forecasting

1078 Planning and Forecasting Demand Management not identified Forecasting

1079 Planning and Forecasting Demand Management not identified Forecasting
1080 Planning and Forecasting Demand Management not identified Planning
1081 Planning and Forecasting Manufacturing Plan not identified Planning

1082 Planning and Forecasting Manufacturing Plan not identified Planning

1083 Planning and Forecasting Manufacturing Plan not identified Planning
1084 Planning and Forecasting Manufacturing Plan not identified Planning
1085 Planning and Forecasting Manufacturing Plan not identified Planning
1086 Planning and Forecasting Manufacturing Plan not identified Planning

1087 Planning and Forecasting Manufacturing Plan not identified WO & PO Release

1088 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1089 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1090 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1091 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1092 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1093 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

48746777.xls 56 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1094 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1095 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1096 Planning and Forecasting Distribution & Production Schedules not identified WO & PO Release

1097 Planning and Forecasting Distribution & Production Schedules not identified Planning
1098 Operations Shop Floor Resource & Scheduling not identified Maintenance
1099 Operations Shop Floor Resource & Scheduling not identified Maintenance

1100 Operations Shop Floor Resource & Scheduling not identified Other

1101 Operations Shop Floor Resource & Scheduling not identified Other

1102 Operations Shop Floor Resource & Scheduling not identified Other

1103 Operations Shop Floor Resource & Scheduling not identified Period Close

1104 Operations Shop Floor Resource & Scheduling not identified Period Close

1105 Operations Shop Floor Resource & Scheduling not identified Period Close

1106 Operations Shop Floor Resource & Scheduling not identified Period Close

1107 Operations Shop Floor Resource & Scheduling not identified Period Close

1108 Operations Shop Floor Resource & Scheduling not identified Period Close

1109 Operations Shop Floor Resource & Scheduling not identified Period Open

1110 Operations Shop Floor Resource & Scheduling not identified Period Open

1111 Operations Shop Floor Resource & Scheduling not identified Period Open

1112 Operations Shop Floor Resource & Scheduling not identified Period Open

1113 Operations Shop Floor Resource & Scheduling not identified Period Open/Close

48746777.xls 57 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1114 Operations Shop Floor Resource & Scheduling not identified Period Open/Close

1115 Operations Shop Floor Resource & Scheduling not identified Reporting

1116 Operations Shop Floor Resource & Scheduling not identified Reporting

1117 Operations Shop Floor Resource & Scheduling not identified Reporting

1118 Operations Shop Floor Resource & Scheduling not identified Reporting

1119 Operations Shop Floor Resource & Scheduling not identified Reporting

1120 Operations Shop Floor Resource & Scheduling not identified Reporting

1121 Operations Shop Floor Resource & Scheduling not identified Reporting

1122 Operations Shop Floor Resource & Scheduling not identified Reporting

1123 Operations Shop Floor Resource & Scheduling not identified Reporting

1124 Operations Shop Floor Resource & Scheduling not identified Reporting

1125 Operations Shop Floor Resource & Scheduling not identified Reporting

1126 Operations Shop Floor Resource & Scheduling not identified Reporting

1127 Operations Shop Floor Resource & Scheduling not identified Reporting

1128 Operations Shop Floor Resource & Scheduling not identified Reporting

1129 Operations Shop Floor Resource & Scheduling not identified Reporting

48746777.xls 58 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1130 Operations Shop Floor Resource & Scheduling not identified Reporting

1131 Operations Shop Floor Resource & Scheduling not identified Reporting

1132 Operations Shop Floor Resource & Scheduling not identified Reporting

1133 Operations Shop Floor Resource & Scheduling not identified Reporting

1134 Operations Shop Floor Resource & Scheduling not identified Reporting

1135 Operations Shop Floor Resource & Scheduling not identified Reporting

1136 Operations Shop Floor Resource & Scheduling not identified Reporting

1137 Operations Shop Floor Resource & Scheduling not identified Security

1138 Operations Shop Floor Resource & Scheduling not identified Security

1139 Operations Shop Floor Resource & Scheduling not identified Security

1140 Operations Shop Floor Resource & Scheduling not identified Security

1141 Operations Shop Floor Resource & Scheduling not identified Security

1142 Operations Shop Floor Resource & Scheduling not identified Security

1143 Operations Shop Floor Resource & Scheduling not identified Validation
Non-standard
1144 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1145 Operations Shop Floor Resource & Scheduling not identified Workorders

48746777.xls 59 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Non-standard
1146 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1147 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1148 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1149 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1150 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1151 Operations Shop Floor Resource & Scheduling not identified Workorders
Non-standard
1152 Operations Shop Floor Resource & Scheduling not identified Workorders
1153 Operations Shop Floor Resource & Scheduling not identified Production Type
1154 Operations Shop Floor Resource & Scheduling not identified Production Type

1155 Operations Shop Floor Resource & Scheduling not identified Production Type
1156 Operations Shop Floor Resource & Scheduling not identified Production Type
1157 Operations Shop Floor Resource & Scheduling not identified Production Type

1158 Operations Shop Floor Resource & Scheduling not identified Production Type

1159 Operations Shop Floor Resource & Scheduling not identified Production Type
1160 Operations Shop Floor Resource & Scheduling not identified Production Type

1161 Operations Shop Floor Resource & Scheduling not identified Production Type

1162 Operations Shop Floor Resource & Scheduling not identified Production Type

1163 Operations Shop Floor Resource & Scheduling not identified Production Type

1164 Operations Shop Floor Resource & Scheduling not identified Production Type
1165 Operations Shop Floor Resource & Scheduling not identified Production Type
Repetitive
1166 Operations Shop Floor Resource & Scheduling not identified Production
Repetitive
1167 Operations Shop Floor Resource & Scheduling not identified Production

48746777.xls 60 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Repetitive
1168 Operations Shop Floor Resource & Scheduling not identified Production
Repetitive
1169 Operations Shop Floor Resource & Scheduling not identified Production
Shopfloor
1170 Operations Shop Floor Resource & Scheduling not identified Document
Shopfloor
1171 Operations Shop Floor Resource & Scheduling not identified Document
1172 Operations Shop Floor Resource & Scheduling not identified WIP Tracking

1173 Operations Shop Floor Resource & Scheduling not identified WIP Tracking

1174 Operations Shop Floor Resource & Scheduling not identified WIP Tracking

1175 Operations Shop Floor Resource & Scheduling not identified WIP Tracking
1176 Operations Shop Floor Resource & Scheduling not identified WIP Tracking

1177 Operations Shop Floor Resource & Scheduling not identified WIP Tracking
1178 Operations Shop Floor Resource & Scheduling not identified WIP Tracking
1179 Materials Management not identified not identified Maintenance
1180 Materials Management not identified not identified Maintenance

1181 Materials Management not identified not identified Other

1182 Materials Management not identified not identified Other

1183 Materials Management not identified not identified Other

1184 Financial Management General Financial Accounting not identified Period Close

1185 Financial Management General Financial Accounting not identified Period Close

1186 Financial Management General Financial Accounting not identified Period Close

1187 Financial Management General Financial Accounting not identified Period Close

1188 Financial Management General Financial Accounting not identified Period Close

48746777.xls 61 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1189 Financial Management General Financial Accounting not identified Period Close

1190 Financial Management General Financial Accounting not identified Period Open

1191 Financial Management General Financial Accounting not identified Period Open

1192 Financial Management General Financial Accounting not identified Period Open

1193 Financial Management General Financial Accounting not identified Period Open

1194 Financial Management General Financial Accounting not identified Period Open/Close

1195 Financial Management General Financial Accounting not identified Period Open/Close

1196 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1197 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1198 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1199 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1200 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1201 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1202 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1203 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1204 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 62 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1205 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1206 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1207 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1208 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1209 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1210 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1211 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1212 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1213 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1214 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1215 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1216 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1217 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1218 Materials Management not identified not identified Security

1219 Materials Management not identified not identified Security

1220 Materials Management not identified not identified Security

1221 Materials Management not identified not identified Security

48746777.xls 63 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1222 Materials Management not identified not identified Security

1223 Materials Management not identified not identified Security

1224 Materials Management not identified not identified Validation

1225 Financial Management not

Operations Analysis & Management Reporting identified Grouping

1226 Materials Management not identified not identified Grouping

1227 Materials Management not identified not identified Grouping

1228 Materials Management not identified not identified Grouping

1229 Materials Management Picking and Shipping not identified Types

1230 Materials Management Picking and Shipping not identified Types

1231 Materials Management Picking and Shipping not identified Types

1232 Materials Management Picking and Shipping not identified Types

1233 Materials Management Picking and Shipping not identified Types

1234 Materials Management not identified not identified Types

1235 Materials Management Picking and Shipping not identified Types

1236 Materials Management not identified not identified Types

1237 Quality Management not identified not identified Maintenance

1238 Quality Management not identified not identified Maintenance

1239 Quality Management not identified not identified Other

1240 Quality Management not identified not identified Other

48746777.xls 64 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1241 Quality Management not identified not identified Other

1242 GENERAL not identified not identified Period Close

1243 Financial Management General Financial Accounting not identified Period Close

1244 Financial Management General Financial Accounting not identified Period Close

1245 Financial Management General Financial Accounting not identified Period Close

1246 Financial Management General Financial Accounting not identified Period Close

1247 Financial Management General Financial Accounting not identified Period Close

1248 Financial Management General Financial Accounting not identified Period Open

1249 Financial Management General Financial Accounting not identified Period Open

1250 Financial Management General Financial Accounting not identified Period Open

1251 Financial Management General Financial Accounting not identified Period Open

1252 Financial Management General Financial Accounting not identified Period Open/Close

1253 Financial Management General Financial Accounting not identified Period Open/Close

1254 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1255 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1256 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1257 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 65 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1258 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1259 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1260 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1261 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1262 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1263 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1264 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1265 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1266 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1267 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1268 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1269 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1270 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1271 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1272 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1273 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1274 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 66 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1275 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1276 Quality Management not identified not identified Security

1277 Quality Management not identified not identified Security

1278 Quality Management not identified not identified Security

1279 Quality Management not identified not identified Security

1280 Quality Management not identified not identified Security

1281 Quality Management not identified not identified Security

1282 Quality Management not identified not identified Validation

1283 Quality Management not identified not identified ALL

1284 Quality Management not identified not identified ALL

1285 Quality Management not identified not identified ALL

1286 Quality Management not identified not identified ALL

1287 Quality Management not identified not identified ALL

1288 Quality Management not identified not identified ALL

1289 Quality Management not identified not identified ALL

1290 Quality Management not identified not identified ALL

48746777.xls 67 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1291 Quality Management not identified not identified ALL

1292 Quality Management not identified not identified ALL

1293 Quality Management not identified not identified ALL

1294 Quality Management not identified not identified ALL

1295 Quality Management not identified not identified ALL

1296 Quality Management not identified not identified ALL

1297 Quality Management not identified not identified ALL

1298 Quality Management not identified not identified ALL

1299 Quality Management not identified not identified ALL

1300 Quality Management not identified not identified ALL

1301 Quality Management not identified not identified ALL
1302 Quality Management not identified not identified ALL

1303 Quality Management not identified not identified ALL

1304 Quality Management not identified not identified ALL

1305 Quality Management not identified not identified ALL

1306 Quality Management not identified not identified ALL

1307 Quality Management not identified not identified ALL

1308 Quality Management not identified not identified ALL

1309 Quality Management not identified not identified ALL

48746777.xls 68 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1310 Quality Management not identified not identified ALL

1311 Quality Management not identified not identified ALL

1312 Quality Management not identified not identified ALL

1313 Quality Management not identified not identified ALL

1314 Quality Management not identified not identified ALL

1315 Quality Management not identified not identified ALL

1316 Quality Management not identified not identified ALL

1317 Quality Management not identified not identified ALL

1318 Quality Management not identified not identified ALL

1319 Quality Management not identified not identified ALL

1320 Quality Management not identified not identified ALL

1321 Quality Management not identified not identified ALL

Monitor In-process
1322 Quality Management not identified not identified controls
Monitor In-process
1323 Quality Management not identified not identified controls
Monitor In-process
1324 Quality Management not identified not identified controls
Monitor In-process
1325 Quality Management not identified not identified controls
Monitor In-process
1326 Quality Management not identified not identified controls
Monitor In-process
1327 Quality Management not identified not identified controls
Monitor In-process
1328 Quality Management not identified not identified controls

Monitor In-process
1329 Quality Management not identified not identified controls

48746777.xls 69 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Collect Quality
1330 Quality Management not identified not identified Results
Collect Quality
1331 Quality Management not identified not identified Results
Collect Quality
1332 Quality Management not identified not identified Results

Collect Quality
1333 Quality Management not identified not identified Results
Collect Quality
1334 Quality Management not identified not identified Results
Collect Quality
1335 Quality Management not identified not identified Results
Collect Quality
1336 Quality Management not identified not identified Results

Collect Quality
1337 Quality Management not identified not identified Results
Collect Quality
1338 Quality Management not identified not identified Results
Collect Quality
1339 Quality Management not identified not identified Results
Collect Quality
1340 Quality Management not identified not identified Results

Collect Quality
1341 Quality Management not identified not identified Results
Collect Quality
1342 Quality Management not identified not identified Results

Collect Quality
1343 Quality Management not identified not identified Results

Collect Quality
1344 Quality Management not identified not identified Results
Collect Quality
1345 Quality Management not identified not identified Results

48746777.xls 70 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Collect Quality
1346 Quality Management not identified not identified Results

Collect Quality
1347 Quality Management not identified not identified Results
1348 Quality Management not identified not identified Return Material

1349 Quality Management not identified not identified Return Material

1350 Quality Management not identified not identified Return Material

1351 Quality Management not identified not identified Test/Inspect

1352 Quality Management not identified not identified Test/Inspect

1353 Quality Management not identified not identified Test/Inspect

1354 Quality Management not identified not identified Test/Inspect

1355 Quality Management not identified not identified Test/Inspect

1356 Quality Management not identified not identified Test/Inspect

1357 Quality Management not identified not identified Test/Inspect
Diagnose Quality
1358 Quality Management not identified not identified Event
Diagnose Quality
1359 Quality Management not identified not identified Event

Diagnose Quality
1360 Quality Management not identified not identified Event

Disposition non-
1361 Quality Management not identified not identified conforming material

Disposition non-
1362 Quality Management not identified not identified conforming material

48746777.xls 71 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Disposition non-
1363 Quality Management not identified not identified conforming material

Disposition non-
1364 Quality Management not identified not identified conforming material

Disposition non-
1365 Quality Management not identified not identified conforming material

1366 Quality Management not identified not identified Repair or Replace

Take Corrective
1367 Quality Management not identified not identified Action
Take Corrective
1368 Quality Management not identified not identified Action
Take Corrective
1369 Quality Management not identified not identified Action

Take Corrective
1370 Quality Management not identified not identified Action
Take Corrective
1371 Quality Management not identified not identified Action
Take Corrective
1372 Quality Management not identified not identified Action
Take Corrective
1373 Quality Management not identified not identified Action
Take Corrective
1374 Quality Management not identified not identified Action

Capture Cost of
1375 Quality Management not identified not identified Quality
Capture Cost of
1376 Quality Management not identified not identified Quality
Capture Cost of
1377 Quality Management not identified not identified Quality

1378 Quality Management not identified not identified Adjust Accounts

48746777.xls 72 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Analyze Quality
1379 Quality Management not identified not identified Results
Analyze Quality
1380 Quality Management not identified not identified Results
Analyze Quality
1381 Quality Management not identified not identified Results
Analyze Quality
1382 Quality Management not identified not identified Results
Analyze Quality
1383 Quality Management not identified not identified Results

Analyze Quality
1384 Quality Management not identified not identified Results
Analyze Quality
1385 Quality Management not identified not identified Results
Analyze Quality
1386 Quality Management not identified not identified Results
Analyze Quality
1387 Quality Management not identified not identified Results
Analyze Quality
1388 Quality Management not identified not identified Results

Analyze Quality
1389 Quality Management not identified not identified Results
Analyze Quality
1390 Quality Management not identified not identified Results
Analyze Quality
1391 Quality Management not identified not identified Results
Analyze Quality
1392 Quality Management not identified not identified Results
Analyze Quality
1393 Quality Management not identified not identified Results

Analyze Quality
1394 Quality Management not identified not identified Results
Analyze Quality
1395 Quality Management not identified not identified Results

48746777.xls 73 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Analyze Quality
1396 Quality Management not identified not identified Results
Analyze Quality
1397 Quality Management not identified not identified Results

Enhance Quality
1398 Quality Management not identified not identified Collection Plans
Enhance Quality
1399 Quality Management not identified not identified Collection Plans

1400 Quality Management not identified not identified Specifications

1401 Quality Management not identified not identified Specifications

1402 Quality Management not identified not identified Specifications

1403 Quality Management not identified not identified Specifications

1404 Quality Management not identified not identified Specifications

1405 Quality Management not identified not identified Specifications

1406 Quality Management not identified not identified Specifications

1407 Quality Management not identified not identified Collection Plans

1408 Quality Management not identified not identified Collection Plans

1409 Quality Management not identified not identified Collection Plans

1410 Quality Management not identified not identified Collection Plans

48746777.xls 74 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1411 Quality Management not identified not identified Collection Plans

1412 Quality Management not identified not identified Collection Plans

1413 Quality Management not identified not identified Collection Plans

1414 Quality Management not identified not identified Collection Plans

1415 Quality Management not identified not identified Collection Plans

1416 Quality Management not identified not identified Collection Plans

1417 Quality Management not identified not identified Process Audit

1418 Quality Management not identified not identified ASL

1419 Quality Management not identified not identified ASL

1420 Quality Management not identified not identified History

1421 Quality Management not identified not identified History

1422 Quality Management not identified not identified History

1423 Quality Management not identified not identified History

1424 Quality Management not identified not identified History

1425 Quality Management not identified not identified Management

1426 Quality Management not identified not identified Management

48746777.xls 75 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1427 Quality Management not identified not identified Management

1428 Quality Management not identified not identified Management

1429 Quality Management not identified not identified Management

1430 Quality Management not identified not identified Management

1431 Quality Management not identified not identified Management

1432 Quality Management not identified not identified Management

1433 Quality Management not identified not identified Management

1434 Quality Management not identified not identified Management

1435 Quality Management not identified not identified Management

1436 Quality Management not identified not identified Management

1437 Product Development Product Maintenance not identified Maintenance

1438 Product Development Product Maintenance not identified Maintenance

1439 Product Development Product Maintenance not identified Other

1440 Product Development Product Maintenance not identified Other

1441 Product Development Product Maintenance not identified Other

1442 Product Development Product Maintenance not identified Reporting

1443 Product Development Product Maintenance not identified Reporting

48746777.xls 76 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1444 Product Development Document Release not identified Reporting

1445 Product Development Document Release not identified Reporting

1446 Product Development Document Release not identified Reporting

1447 Product Development Document Release not identified Reporting

1448 Product Development Document Release not identified Reporting

1449 Product Development Document Release not identified Reporting

1450 Product Development Document Release not identified Reporting

1451 Product Development Document Release not identified Reporting

1452 Product Development Document Release not identified Reporting

1453 Product Development Document Release not identified Reporting

1454 Product Development Document Release not identified Reporting

1455 Product Development Document Release not identified Reporting

1456 Product Development Document Release not identified Reporting

1457 Product Development Document Release not identified Reporting

1458 Product Development Document Release not identified Reporting

1459 Product Development Document Release not identified Reporting

48746777.xls 77 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1460 Product Development Document Release not identified Reporting

1461 Product Development Document Release not identified Reporting

1462 Product Development Document Release not identified Reporting

1463 Product Development Document Release not identified Reporting

1464 Product Development Document Release not identified Security

1465 Product Development Document Release not identified Security

1466 Product Development Document Release not identified Security

1467 Product Development Document Release not identified Security

1468 Product Development Document Release not identified Security

1469 Product Development Document Release not identified Security

1470 Product Development Document Release not identified Validation

1471 Product Development Design Engineering not identified Change Policy

1472 Product Development Design Engineering not identified Change Policy

1473 Product Development Design Engineering not identified Change Policy

1474 Product Development Design Engineering not identified Change Policy
1475 Product Development Design Engineering not identified Change Policy
1476 Product Development Design Engineering not identified Change Policy

1477 Product Development Design Engineering not identified Change Policy

48746777.xls 78 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1478 Product Development Design Engineering not identified Change Policy

1479 Product Development Design Engineering not identified Change Policy

1480 Product Development Design Engineering not identified Change Policy

1481 Product Development Design Engineering not identified Change Policy

1482 Product Development Design Engineering not identified Change Policy

1483 Product Development Design Engineering not identified Change Policy

1484 Product Development Design Engineering not identified Control Rules

1485 Product Development Design Engineering not identified Control Rules

1486 Product Development Design Engineering not identified Control Rules

1487 Product Development Design Engineering not identified Control Rules

1488 Product Development Design Engineering not identified Control Rules

1489 Product Development Design Engineering not identified Control Rules

1490 Product Development Design Engineering not identified Control Rules

1491 Product Development Design Engineering not identified Control Rules

1492 Product Development Design Engineering not identified Control Rules

1493 Product Development Design Engineering not identified Control Rules

1494 Product Development Design Engineering not identified Control Rules

48746777.xls 79 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1495 Materials Management not identified not identified Maintenance

1496 Materials Management not identified not identified Maintenance

1497 Materials Management not identified not identified Other

1498 Materials Management not identified not identified Other

1499 Materials Management not identified not identified Other

1500 Financial Management General Financial Accounting not identified Period Close

1501 Financial Management General Financial Accounting not identified Period Close

1502 Financial Management General Financial Accounting not identified Period Close

1503 Financial Management General Financial Accounting not identified Period Close

1504 Financial Management General Financial Accounting not identified Period Close

1505 Financial Management General Financial Accounting not identified Period Close

1506 Financial Management General Financial Accounting not identified Period Open

1507 Financial Management General Financial Accounting not identified Period Open

1508 Financial Management General Financial Accounting not identified Period Open

1509 Financial Management General Financial Accounting not identified Period Open

1510 Financial Management General Financial Accounting not identified Period Open/Close

1511 Financial Management General Financial Accounting not identified Period Open/Close

1512 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1513 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 80 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1514 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1515 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1516 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1517 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1518 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1519 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1520 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1521 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1522 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1523 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1524 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1525 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1526 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1527 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1528 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1529 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 81 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1530 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1531 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1532 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1533 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1534 Materials Management not identified not identified Security

1535 Materials Management not identified not identified Security

1536 Materials Management not identified not identified Security

1537 Materials Management not identified not identified Security

1538 Materials Management not identified not identified Security

1539 Materials Management not identified not identified Security

1540 Materials Management not identified not identified Validation

1541 Materials Management Warehouse Management not identified Accuracy Programs

1542 Materials Management Warehouse Management not identified Accuracy Programs

1543 Materials Management Warehouse Management not identified Accuracy Programs

Cycle Count
1544 Materials Management Warehouse Management not identified Process
Cycle Count
1545 Materials Management Warehouse Management not identified Process

48746777.xls 82 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Cycle Count
1546 Materials Management Warehouse Management not identified Process
Cycle Count
1547 Materials Management Warehouse Management not identified Process
Cycle Count
1548 Materials Management Warehouse Management not identified Process
Cycle Count
1549 Materials Management Warehouse Management not identified Process
Inventory
1550 Materials Management Warehouse Management not identified Adjustment
Inventory
1551 Materials Management Warehouse Management not identified Adjustment
Inventory
1552 Materials Management Warehouse Management not identified Adjustment
Inventory
1553 Materials Management Warehouse Management not identified Adjustment
Inventory
1554 Materials Management Warehouse Management not identified Adjustment
Inventory
1555 Materials Management Warehouse Management not identified Adjustment
Inventory
1556 Materials Management Warehouse Management not identified Adjustment
Inventory
1557 Materials Management Warehouse Management not identified Adjustment

1558 Materials Management Warehouse Management not identified Physical Inventory

1559 Materials Management Warehouse Management not identified Physical Inventory

1560 Materials Management Warehouse Management not identified Physical Inventory

1561 Materials Management Warehouse Management not identified Physical Inventory

1562 Materials Management Warehouse Management not identified Physical Inventory

1563 Materials Management Warehouse Management not identified Physical Inventory

1564 Materials Management Warehouse Management not identified Physical Inventory

1565 Materials Management Warehouse Management not identified Physical Inventory

48746777.xls 83 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1566 Materials Management Warehouse Management not identified Accuracy Programs

1567 Materials Management Warehouse Management not identified Accuracy Programs

1568 Materials Management Warehouse Management not identified Accuracy Programs

1569 Materials Management Warehouse Management not identified Accuracy Programs

1570 Materials Management Warehouse Management not identified Accuracy Programs

1571 Materials Management Warehouse Management not identified Accuracy Programs

Cycle Count
1572 Materials Management Warehouse Management not identified Process

1573 Materials Management Warehouse Management not identified Physical Inventory

1574 Materials Management Warehouse Management not identified Physical Inventory

1575 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Maintenance
1576 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Maintenance

1577 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Other

1578 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Other

1579 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Other

1580 Financial Management General Financial Accounting not identified Period Close

1581 Financial Management General Financial Accounting not identified Period Close

1582 Financial Management General Financial Accounting not identified Period Close

1583 Financial Management General Financial Accounting not identified Period Close

1584 Financial Management General Financial Accounting not identified Period Close

1585 Financial Management General Financial Accounting not identified Period Close

1586 Financial Management General Financial Accounting not identified Period Open

48746777.xls 84 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1587 Financial Management General Financial Accounting not identified Period Open

1588 Financial Management General Financial Accounting not identified Period Open

1589 Financial Management General Financial Accounting not identified Period Open

1590 Financial Management General Financial Accounting not identified Period Open/Close

1591 Financial Management General Financial Accounting not identified Period Open/Close

1592 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1593 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1594 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1595 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1596 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1597 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1598 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1599 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1600 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1601 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting
1602 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting

1603 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1604 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 85 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1605 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1606 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1607 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1608 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1609 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1610 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1611 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1612 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1613 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1614 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Security

1615 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Security
1616 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Security

1617 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Security

1618 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Security

1619 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Security

1620 Financial Management Operations Analysis & Management Reporting

1621 Financial Management
1622 Financial Management
1623 Financial Management
Manage Product Costing Validation
Operations Analysis & Management Reporting
Manage Product Costing Cost Analysis
Operations Analysis & Management Reporting
Manage Product Costing Cost Analysis
Operations Analysis & Management Reporting
Manage Product Costing Cost Analysis

48746777.xls 86 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I
1624 Financial Management
1625 Financial Management
1626 Financial Management
OBM Level II OBM Level III Category
Operations Analysis & Management Reporting
Manage Product Costing Cost Analysis
Operations Analysis & Management Reporting
Manage Product Costing Cost Analysis
Operations Analysis & Management Reporting
Manage Product Costing Cost Analysis

1627 Financial Management Operations Analysis & Management Reporting

Manage Product Costing Cost Analysis

1628 Financial Management Operations Analysis & Management Reporting

1629 Financial Management
1630 Financial Management
1631 Financial Management
1632 Financial Management
Manage Product Costing Cost Analysis
Operations Analysis & Management Reporting
Manage Product Costing Cost Method
Operations Analysis & Management Reporting
Manage Product Costing Cost Method
Operations Analysis & Management Reporting
Manage Product Costing Cost Method
Operations Analysis & Management Reporting
Manage Product Costing Cost Method

1633 Financial Management General Financial Accounting not identified Period Close

1634 Financial Management General Financial Accounting not identified Period Close

1635 Financial Management General Financial Accounting not identified Period Close

1636 Product Development Design Engineering not identified Maintenance

1637 Product Development Design Engineering not identified Maintenance

1638 Product Development Design Engineering not identified Other

1639 Product Development Design Engineering not identified Other

1640 Product Development Design Engineering not identified Other

1641 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1642 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1643 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 87 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1644 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1645 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1646 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1647 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1648 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1649 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1650 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1651 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1652 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1653 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1654 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1655 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1656 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1657 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 88 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1658 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1659 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1660 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1661 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1662 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1663 Product Development Design Engineering not identified Security

1664 Product Development Design Engineering not identified Security

1665 Product Development Design Engineering not identified Security

1666 Product Development Design Engineering not identified Security

1667 Product Development Design Engineering not identified Security

1668 Product Development Design Engineering not identified Security

1669 Product Development Design Engineering not identified Validation

1670 Product Development Design Engineering not identified Costing

1671 Product Development Design Engineering not identified Costing
1672 Product Development Design Engineering not identified Costing

1673 Product Development Design Engineering not identified ECN

48746777.xls 89 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Initiating New
1674 Product Development Design Engineering not identified Products
Initiating New
1675 Product Development Design Engineering not identified Products
Initiating New
1676 Product Development Design Engineering not identified Products
Initiating New
1677 Product Development Design Engineering not identified Products
Initiating New
1678 Product Development Design Engineering not identified Products
1679 Product Development Design Engineering not identified Pricing

1680 Product Development Design Engineering not identified Pricing

1681 Product Development Design Engineering not identified Pricing

1682 Product Development Design Engineering not identified Procurement

1683 Product Development Design Engineering not identified Procurement

1684 Product Development Design Engineering not identified Procurement

1685 Product Development Design Engineering not identified Procurement

1686 Product Development Design Engineering not identified Procurement

1687 Product Development Design Engineering not identified Prototype
1688 Product Development Design Engineering not identified Prototype

1689 Product Development Design Engineering not identified Prototype

1690 Product Development Design Engineering not identified Prototype

1691 Product Development Design Engineering not identified Prototype

1692 Product Development Design Engineering not identified Costing

1693 Product Development Design Engineering not identified ECN

1694 Order Fulfillment not identified not identified Maintenance
1695 Order Fulfillment not identified not identified Maintenance

48746777.xls 90 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1696 Order Fulfillment not identified not identified Other

1697 Order Fulfillment not identified not identified Other

1698 Order Fulfillment not identified not identified Other

1699 Financial Management General Financial Accounting not identified Period Close

1700 Financial Management General Financial Accounting not identified Period Close

1701 Financial Management General Financial Accounting not identified Period Close

1702 Financial Management General Financial Accounting not identified Period Close

1703 Financial Management General Financial Accounting not identified Period Close

1704 Financial Management General Financial Accounting not identified Period Close

1705 Financial Management General Financial Accounting not identified Period Open

1706 Financial Management General Financial Accounting not identified Period Open

1707 Financial Management General Financial Accounting not identified Period Open

1708 Financial Management General Financial Accounting not identified Period Open

1709 Financial Management General Financial Accounting not identified Period Open/Close

1710 Financial Management General Financial Accounting not identified Period Open/Close

1711 Product Development Design Engineering not identified Reporting

1712 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1713 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 91 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1714 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1715 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1716 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1717 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1718 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1719 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1720 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1721 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1722 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1723 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1724 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1725 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1726 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1727 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1728 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1729 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1730 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 92 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1731 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1732 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1733 Order Fulfillment not identified not identified Security

1734 Order Fulfillment not identified not identified Security

1735 Order Fulfillment not identified not identified Security

1736 Order Fulfillment not identified not identified Security

1737 Order Fulfillment not identified not identified Security

1738 Order Fulfillment not identified not identified Security

1739 Order Fulfillment not identified not identified Validation

1740 Sales and Market ManagementCompensation Strategy not identified Commissions
1741 Sales and Market ManagementCompensation Strategy not identified Commissions
1742 Sales and Market ManagementCompensation Strategy not identified Commissions
1743 Sales and Market ManagementCompensation Strategy not identified Commissions
1744 Sales and Market ManagementCompensation Strategy not identified Commissions
1745 Sales and Market ManagementCompensation Strategy not identified Commissions
Customer
1746 Order Fulfillment Order Entry & Scheduling Manage Customers Information
Customer
1747 Order Fulfillment Order Entry & Scheduling Manage Customers Information
Customer
1748 Order Fulfillment Order Entry & Scheduling Manage Customers Information

1749 Order Fulfillment Order Entry & Scheduling Setup Order Process Exception Handling

48746777.xls 93 of 1120
 RD.020 Process Questionnaire
N
o OBM Level I
1750 Order Fulfillment
1751 Order Fulfillment
1752 Order Fulfillment
1753 Order Fulfillment
1754 Order Fulfillment
1755 Order Fulfillment
1756 Order Fulfillment
1757 Order Fulfillment
1758 Order Fulfillment
1759 Order Fulfillment
1760 Order Fulfillment
1761 Order Fulfillment
1762 Order Fulfillment
1763 Order Fulfillment
1764 Order Fulfillment
1765 Order Fulfillment
1766 Order Fulfillment
1767 Order Fulfillment
1768 Order Fulfillment
1769 Order Fulfillment
1770 Order Fulfillment
1771 Order Fulfillment
1772 Order Fulfillment
1773 Order Fulfillment
1774 Order Fulfillment
48746777.xls
12/30/2010
OBM Level II OBM Level III Category
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
94 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1775 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking
1776 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1777 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking
1778 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1779 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking
1780 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking
1781 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1782 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1783 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking
1784 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1785 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1786 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Taking

1787 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types
1788 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types
1789 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types

1790 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types
1791 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types

1792 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types
1793 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types

1794 Order Fulfillment Order Entry & Scheduling Setup Order Process Order Types
1795 Order Fulfillment Order Entry & Scheduling Setup Order Process Product Types
1796 Order Fulfillment Order Entry & Scheduling Setup Order Process Product Types

1797 Order Fulfillment Order Entry & Scheduling Setup Order Process Product Types

1798 Order Fulfillment Order Entry & Scheduling Setup Order Process Product Types

48746777.xls 95 of 1120
 RD.020 Process Questionnaire
N
o OBM Level I
1799 Order Fulfillment
1800 Order Fulfillment
1801 Order Fulfillment
1802 Order Fulfillment
1803 Order Fulfillment
1804 Order Fulfillment
1805 Order Fulfillment
1806 Order Fulfillment
1807 Order Fulfillment
1808 Order Fulfillment
1809 Order Fulfillment
1810 Order Fulfillment
1811 Order Fulfillment
1812 Order Fulfillment
1813 Order Fulfillment
1814 Order Fulfillment
1815 Order Fulfillment
1816 Order Fulfillment
1817 Order Fulfillment
1818 Order Fulfillment
1819 Order Fulfillment
1820 Order Fulfillment
1821 Order Fulfillment
1822 Order Fulfillment
1823 Order Fulfillment
48746777.xls
12/30/2010
OBM Level II OBM Level III Category
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Product Types
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Order Types
Order Entry & Scheduling Setup Order Process Order Types
Order Entry & Scheduling Setup Order Process Order Types
Order Entry & Scheduling Setup Order Process Order Types
Customer
Order Entry & Scheduling Manage Customers Information
Order Entry & Scheduling Setup Order Process Order Pricing
Order Entry & Scheduling Setup Order Process Order Taking
Order Entry & Scheduling Setup Order Process Maintenance
Order Entry & Scheduling Setup Order Process Maintenance
Order Entry & Scheduling Setup Order Process Other
Order Entry & Scheduling Setup Order Process Other
96 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1824 Order Fulfillment Order Entry & Scheduling Setup Order Process Other

1825 Financial Management General Financial Accounting not identified Period Close

1826 Financial Management General Financial Accounting not identified Period Close

1827 Financial Management General Financial Accounting not identified Period Close

1828 Financial Management General Financial Accounting not identified Period Close

1829 Financial Management General Financial Accounting not identified Period Close

1830 Financial Management General Financial Accounting not identified Period Close

1831 Financial Management General Financial Accounting not identified Period Open

1832 Financial Management General Financial Accounting not identified Period Open

1833 Financial Management General Financial Accounting not identified Period Open

1834 Financial Management General Financial Accounting not identified Period Open

1835 Financial Management General Financial Accounting not identified Period Open/Close

1836 Financial Management General Financial Accounting not identified Period Open/Close

1837 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1838 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1839 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1840 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 97 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1841 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1842 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1843 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1844 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1845 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1846 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1847 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1848 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1849 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1850 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1851 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1852 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1853 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1854 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1855 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1856 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1857 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1858 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 98 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1859 Order Fulfillment Order Entry & Scheduling Setup Order Process Security

1860 Order Fulfillment Order Entry & Scheduling Setup Order Process Security

1861 Order Fulfillment Order Entry & Scheduling Setup Order Process Security

1862 Order Fulfillment Order Entry & Scheduling Setup Order Process Security

1863 Order Fulfillment Order Entry & Scheduling Setup Order Process Security

1864 Order Fulfillment Order Entry & Scheduling Setup Order Process Security

1865 Order Fulfillment Order Entry & Scheduling Setup Order Process Validation
1866 Order Fulfillment Order Entry & Scheduling Manage Orders Backorders

1867 Order Fulfillment Order Entry & Scheduling Manage Orders Backorders

1868 Order Fulfillment Order Entry & Scheduling Manage Orders Backorders

1869 Order Fulfillment Order Entry & Scheduling Manage Orders Backorders

1870 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents

1871 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents
1872 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents

1873 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents

1874 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents
1875 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents
1876 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents

1877 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents

48746777.xls 99 of 1120
 RD.020 Process Questionnaire
N
o OBM Level I
1878 Order Fulfillment
1879 Order Fulfillment
1880 Order Fulfillment
1881 Order Fulfillment
1882 Order Fulfillment
1883 Order Fulfillment
1884 Order Fulfillment
1885 Order Fulfillment
1886 Order Fulfillment
1887 Order Fulfillment
1888 Order Fulfillment
1889 Order Fulfillment
1890 Order Fulfillment
1891 Order Fulfillment
1892 Order Fulfillment
1893 Order Fulfillment
1894 Order Fulfillment
1895 Order Fulfillment
1896 Order Fulfillment
1897 Order Fulfillment
1898 Order Fulfillment
48746777.xls
12/30/2010
OBM Level II OBM Level III Category
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Exception Handling
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Ship Confirmation
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
Order Entry & Scheduling Setup Order Process Shipment Release
100 of 1120
 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1899 Order Fulfillment Order Entry & Scheduling Setup Order Process Shipment Release
1900 Order Fulfillment Order Entry & Scheduling Setup Order Process Peak Statistics

1901 Order Fulfillment Order Entry & Scheduling Setup Order Process Peak Statistics

1902 Order Fulfillment Order Entry & Scheduling Setup Order Process Peak Statistics

1903 Order Fulfillment Order Entry & Scheduling Setup Order Process Peak Statistics

1904 Order Fulfillment Order Entry & Scheduling Setup Order Process Peak Statistics

1905 Order Fulfillment Order Entry & Scheduling Setup Order Process Backorders

1906 Order Fulfillment Order Entry & Scheduling Setup Order Process Documents

1907 Order Fulfillment Customer Returns not identified Maintenance

1908 Order Fulfillment Customer Returns not identified Maintenance

1909 Order Fulfillment Customer Returns not identified Other

1910 Order Fulfillment Customer Returns not identified Other

1911 Order Fulfillment Customer Returns not identified Other

1912 Financial Management General Financial Accounting not identified Period Close

1913 Financial Management General Financial Accounting not identified Period Close

1914 Financial Management General Financial Accounting not identified Period Close

1915 Financial Management General Financial Accounting not identified Period Close

1916 Financial Management General Financial Accounting not identified Period Close

1917 Financial Management General Financial Accounting not identified Period Close

1918 Financial Management General Financial Accounting not identified Period Open

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1919 Financial Management General Financial Accounting not identified Period Open

1920 Financial Management General Financial Accounting not identified Period Open

1921 Financial Management General Financial Accounting not identified Period Open

1922 Financial Management General Financial Accounting not identified Period Open/Close

1923 Financial Management General Financial Accounting not identified Period Open/Close

1924 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1925 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1926 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1927 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1928 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1929 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1930 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1931 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1932 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1933 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1934 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 102 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1935 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1936 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1937 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1938 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1939 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1940 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1941 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1942 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1943 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1944 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1945 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

1946 Order Fulfillment Customer Returns not identified Security

1947 Order Fulfillment Customer Returns not identified Security

1948 Order Fulfillment Customer Returns not identified Security

1949 Order Fulfillment Customer Returns not identified Security

1950 Order Fulfillment Customer Returns not identified Security

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1951 Order Fulfillment Customer Returns not identified Security

1952 Order Fulfillment Customer Returns not identified Validation

1953 Order Fulfillment Customer Returns not identified Cost

1954 Order Fulfillment Customer Returns not identified Cost

1955 Order Fulfillment Customer Returns not identified Cost
1956 Order Fulfillment Customer Returns not identified Credit
1957 Order Fulfillment Customer Returns not identified Credit

1958 Order Fulfillment Customer Returns not identified Credit

1959 Order Fulfillment Customer Returns not identified Credit

1960 Order Fulfillment Customer Returns not identified Credit

1961 Order Fulfillment Customer Returns not identified Credit

1962 Order Fulfillment Customer Returns not identified Credit

1963 Order Fulfillment Customer Returns not identified Credit

1964 Order Fulfillment Customer Returns not identified Credit

1965 Order Fulfillment Customer Returns not identified Inventory

1966 Order Fulfillment Customer Returns not identified Inventory

1967 Order Fulfillment Customer Returns not identified Repair
1968 Order Fulfillment Customer Returns not identified Repair
1969 Order Fulfillment Customer Returns not identified Return Shipment

1970 Order Fulfillment Customer Returns not identified Return Shipment

1971 Order Fulfillment Customer Returns not identified Return Shipment

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1972 Order Fulfillment Customer Returns not identified Return Shipment

1973 Order Fulfillment Customer Returns not identified Rework
1974 Order Fulfillment Customer Returns not identified Rework

1975 Order Fulfillment Customer Returns not identified Rework

1976 Order Fulfillment Customer Returns not identified RMA

1977 Order Fulfillment Customer Returns not identified RMA

1978 Order Fulfillment Customer Returns not identified RMA
1979 Order Fulfillment Customer Returns not identified RMA
1980 Order Fulfillment Customer Returns not identified RMA
1981 Order Fulfillment Customer Returns not identified RMA
1982 Order Fulfillment Customer Returns not identified RMA

1983 Order Fulfillment Customer Returns not identified RMA

1984 Order Fulfillment Customer Returns not identified RMA

1985 Order Fulfillment Customer Returns not identified RMA
1986 Order Fulfillment Customer Returns not identified RMA
1987 Order Fulfillment Customer Returns not identified RMA

1988 Order Fulfillment Customer Returns not identified RMA Receiving

1989 Order Fulfillment Customer Returns not identified RMA Receiving

1990 Planning and Forecasting Distribution Resources Plan not identified Maintenance
1991 Planning and Forecasting Distribution Resources Plan not identified Maintenance

1992 Planning and Forecasting Distribution Resources Plan not identified Other

1993 Planning and Forecasting Distribution Resources Plan not identified Other

1994 Planning and Forecasting Distribution Resources Plan not identified Other

1995 Planning and Forecasting Distribution Resources Plan not identified Reporting

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

1996 Planning and Forecasting Distribution Resources Plan not identified Reporting

1997 Planning and Forecasting Distribution Resources Plan not identified Reporting

1998 Planning and Forecasting Distribution Resources Plan not identified Reporting

1999 Planning and Forecasting Distribution Resources Plan not identified Reporting

2000 Planning and Forecasting Distribution Resources Plan not identified Reporting

2001 Planning and Forecasting Distribution Resources Plan not identified Reporting

2002 Planning and Forecasting Distribution Resources Plan not identified Reporting

2003 Planning and Forecasting Distribution Resources Plan not identified Reporting

2004 Planning and Forecasting Distribution Resources Plan not identified Reporting

2005 Planning and Forecasting Distribution Resources Plan not identified Reporting

2006 Planning and Forecasting Distribution Resources Plan not identified Reporting

2007 Planning and Forecasting Distribution Resources Plan not identified Reporting

2008 Planning and Forecasting Distribution Resources Plan not identified Reporting

2009 Planning and Forecasting Distribution Resources Plan not identified Security

2010 Planning and Forecasting Distribution Resources Plan not identified Security

2011 Planning and Forecasting Distribution Resources Plan not identified Security

2012 Planning and Forecasting Distribution Resources Plan not identified Security

48746777.xls 106 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2013 Planning and Forecasting Distribution Resources Plan not identified Security

2014 Planning and Forecasting Distribution Resources Plan not identified Security

2015 Planning and Forecasting Distribution Resources Plan not identified Validation
Distribution
2016 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2017 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2018 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2019 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2020 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2021 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2022 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2023 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2024 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2025 Planning and Forecasting Distribution Resources Plan not identified Network

Distribution
2026 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2027 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2028 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2029 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2030 Planning and Forecasting Distribution Resources Plan not identified Network

48746777.xls 107 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Distribution
2031 Planning and Forecasting Distribution Resources Plan not identified Network
Distribution
2032 Planning and Forecasting Distribution Resources Plan not identified Network
Inter-warehouse
2033 Planning and Forecasting Distribution Resources Plan not identified Fulfillment
Inter-warehouse
2034 Planning and Forecasting Distribution Resources Plan not identified Fulfillment

Inter-warehouse
2035 Planning and Forecasting Distribution Resources Plan not identified Fulfillment
Inter-warehouse
2036 Planning and Forecasting Distribution Resources Plan not identified Fulfillment
Inter-warehouse
2037 Planning and Forecasting Distribution Resources Plan not identified Fulfillment
Inter-warehouse
2038 Planning and Forecasting Distribution Resources Plan not identified Fulfillment
2039 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2040 Planning and Forecasting Distribution Resources Plan not identified Material Planning
2041 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2042 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2043 Sales and Market Managementnot identified not identified Material Planning

2044 Materials Management Transportation Planning not identified Material Planning

2045 Materials Management Transportation Planning not identified Material Planning
2046 Materials Management Transportation Planning not identified Material Planning
2047 Materials Management Transportation Planning not identified Material Planning
2048 Materials Management Transportation Planning not identified Material Planning

2049 Materials Management Transportation Planning not identified Material Planning

2050 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2051 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2052 Planning and Forecasting Distribution Resources Plan not identified Material Planning

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2053 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2054 Planning and Forecasting Distribution Resources Plan not identified Material Planning

2055 Sales and Market Managementnot identified not identified Maintenance

2056 Sales and Market Managementnot identified not identified Maintenance

2057 Sales and Market Managementnot identified not identified Other

2058 Sales and Market Managementnot identified not identified Other

2059 Sales and Market Managementnot identified not identified Other

2060 Financial Management General Financial Accounting not identified Period Close

2061 Financial Management General Financial Accounting not identified Period Close

2062 Financial Management General Financial Accounting not identified Period Close

2063 Financial Management General Financial Accounting not identified Period Close

2064 Financial Management General Financial Accounting not identified Period Close

2065 Financial Management General Financial Accounting not identified Period Close

2066 Financial Management General Financial Accounting not identified Period Open

2067 Financial Management General Financial Accounting not identified Period Open

2068 Financial Management General Financial Accounting not identified Period Open

2069 Financial Management General Financial Accounting not identified Period Open

2070 Financial Management General Financial Accounting not identified Period Open/Close

2071 Financial Management General Financial Accounting not identified Period Open/Close

2072 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2073 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2074 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2075 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2076 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2077 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2078 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2079 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2080 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2081 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2082 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2083 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2084 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2085 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2086 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2087 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2088 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 110 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2089 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2090 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2091 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2092 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2093 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2094 Sales and Market Managementnot identified not identified Security

2095 Sales and Market Managementnot identified not identified Security

2096 Sales and Market Managementnot identified not identified Security

2097 Sales and Market Managementnot identified not identified Security

2098 Sales and Market Managementnot identified not identified Security

2099 Sales and Market Managementnot identified not identified Security

2100 Sales and Market Managementnot identified not identified Validation

2101 Sales and Market Managementnot identified not identified General

2102 Sales and Market Managementnot identified not identified General

2103 Sales and Market Managementnot identified not identified General

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2104 Sales and Market Managementnot identified not identified General

2105 Sales and Market Managementnot identified not identified General

2106 Sales and Market Managementnot identified not identified General

2107 Sales and Market Managementnot identified not identified General

2108 Sales and Market Managementnot identified not identified General

2109 Sales and Market Managementnot identified not identified General

2110 Sales and Market Managementnot identified not identified General

2111 Sales and Market Managementnot identified not identified General

2112 Sales and Market Managementnot identified not identified General

2113 Sales and Market Managementnot identified not identified General

2114 Sales and Market Managementnot identified not identified General

2115 Sales and Market Managementnot identified not identified General

2116 Sales and Market Managementnot identified not identified General

2117 Sales and Market Managementnot identified not identified General

2118 Sales and Market Managementnot identified not identified General

2119 Sales and Market Managementnot identified not identified General

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2120 Sales and Market Managementnot identified not identified General

2121 Sales and Market Managementnot identified not identified General

2122 Sales and Market Managementnot identified not identified General

2123 Sales and Market Managementnot identified not identified General

2124 Sales and Market Managementnot identified not identified General

2125 Sales and Market Managementnot identified not identified General

2126 Sales and Market Managementnot identified not identified General

2127 Sales and Market Managementnot identified not identified General

2128 Sales and Market Managementnot identified not identified General

2129 Sales and Market Managementnot identified not identified General

2130 Sales and Market Managementnot identified not identified General

2131 Sales and Market Managementnot identified not identified Disconnected

2132 Sales and Market Managementnot identified not identified Disconnected

2133 Sales and Market Managementnot identified not identified Disconnected

2134 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2135 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2136 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting
2137 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting

2138 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2139 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2140 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2141 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2142 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2143 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2144 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2145 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2146 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting
Contact
2147 Sales and Market ManagementPre-Sales Activity not identified Management
Contact
2148 Sales and Market ManagementPre-Sales Activity not identified Management
Contact
2149 Sales and Market ManagementPre-Sales Activity not identified Management
Contact
2150 Sales and Market ManagementPre-Sales Activity not identified Management
Contact
2151 Sales and Market ManagementPre-Sales Activity not identified Management

Contact
2152 Sales and Market ManagementPre-Sales Activity not identified Management

Contact
2153 Sales and Market ManagementPre-Sales Activity not identified Management
Contact
2154 Sales and Market ManagementPre-Sales Activity not identified Management

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Contact
2155 Sales and Market ManagementPre-Sales Activity Generate Opportunities Management
Contact
2156 Sales and Market ManagementPre-Sales Activity not identified Management
Contact
2157 Sales and Market Managementnot identified not identified Management
2158 Sales and Market ManagementProduct Strategy not identified Product
2159 Sales and Market ManagementProduct Strategy Manage Product Product
2160 Sales and Market ManagementProduct Strategy Manage Product Product

2161 Sales and Market Managementnot identified not identified Product

2162 Sales and Market Managementnot identified not identified Product

Opportunity
2163 Sales and Market ManagementPre-Sales Activity Develop Opportunities Management

Opportunity
2164 Sales and Market ManagementPre-Sales Activity Generate Opportunities Management
Opportunity
2165 Sales and Market ManagementPre-Sales Activity Generate Opportunities Management

Opportunity
2166 Sales and Market ManagementPre-Sales Activity not identified Management
Opportunity
2167 Sales and Market ManagementPre-Sales Activity Forecast Sales Management

Opportunity
2168 Sales and Market ManagementPre-Sales Activity Manage Opportunity Management

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Opportunity
2169 Sales and Market ManagementPre-Sales Activity not identified Management
Territory
2170 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
Territory
2171 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
Territory
2172 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
Territory
2173 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
Territory
2174 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
Territory
2175 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
Territory
2176 Sales and Market ManagementDistribution Program not identified Management
Territory
2177 Sales and Market ManagementDistribution Program Create Distribution Strategy Management

Territory
2178 Sales and Market ManagementPre-Sales Activity not identified Management
Territory
2179 Sales and Market ManagementPre-Sales Activity not identified Management
Territory
2180 Sales and Market ManagementDistribution Program Create Distribution Strategy Management
2181 Sales and Market ManagementPre-Sales Activity Forecast Sales Forecasting

2182 Sales and Market ManagementCompensation Strategy not identified Forecasting

2183 Sales and Market ManagementCompensation Strategy not identified Forecasting

2184 Sales and Market ManagementPre-Sales Activity Forecast Sales Forecasting

2185 Sales and Market ManagementPre-Sales Activity Forecast Sales Forecasting

2186 Sales and Market ManagementPre-Sales Activity Forecast Sales Forecasting

2187 Sales and Market ManagementPre-Sales Activity Forecast Sales Forecasting

Promotion
2188 Sales and Market ManagementProduct Strategy Position Products Management

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Promotion
2189 Sales and Market ManagementProduct Strategy Position Products Management
Promotion
2190 Sales and Market ManagementProduct Strategy Position Products Management

Promotion
2191 Sales and Market ManagementProduct Strategy Position Products Management
Promotion
2192 Sales and Market ManagementProduct Strategy Position Products Management

2193 Sales and Market ManagementProduct Strategy Position Products Event Management

2194 Sales and Market ManagementProduct Strategy Position Products Event Management

2195 Sales and Market ManagementProduct Strategy Position Products Event Management

2196 Sales and Market ManagementProduct Strategy Position Products Event Management

2197 Sales and Market ManagementProduct Strategy Position Products Event Management

2198 Sales and Market ManagementProduct Strategy Position Products Event Management

2199 Sales and Market ManagementProduct Strategy Position Products Event Management

2200 Sales and Market ManagementProduct Strategy Position Products Event Management

2201 Sales and Market ManagementProduct Strategy Position Products Event Management

2202 Sales and Market ManagementProduct Strategy Position Products Event Management

2203 Sales and Market ManagementProduct Strategy Position Products Event Management

2204 Sales and Market ManagementProduct Strategy Position Products Event Management

Literature
2205 Sales and Market ManagementProduct Strategy Position Products Fulfillment

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Literature
2206 Sales and Market ManagementProduct Strategy Position Products Fulfillment

Literature
2207 Sales and Market ManagementProduct Strategy Position Products Fulfillment

Literature
2208 Sales and Market ManagementProduct Strategy Position Products Fulfillment

Literature
2209 Sales and Market ManagementProduct Strategy Position Products Fulfillment

Literature
2210 Sales and Market ManagementProduct Strategy Position Products Fulfillment

Literature
2211 Sales and Market ManagementProduct Strategy Position Products Fulfillment

2212 Sales and Market ManagementCompensation Strategy not identified Maintenance

2213 Sales and Market ManagementCompensation Strategy not identified Maintenance

2214 Sales and Market ManagementCompensation Strategy not identified Other

2215 Sales and Market ManagementCompensation Strategy not identified Other

2216 Sales and Market ManagementCompensation Strategy not identified Other

2217 Sales and Market ManagementCompensation Strategy not identified Period Close

2218 Sales and Market ManagementCompensation Strategy not identified Period Close

2219 Sales and Market ManagementCompensation Strategy not identified Period Close

2220 Sales and Market ManagementCompensation Strategy not identified Period Close

2221 Sales and Market ManagementCompensation Strategy not identified Period Close

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2222 Sales and Market ManagementCompensation Strategy not identified Period Close

2223 Sales and Market ManagementCompensation Strategy not identified Period Open

2224 Sales and Market ManagementCompensation Strategy not identified Period Open

2225 Sales and Market ManagementCompensation Strategy not identified Period Open

2226 Sales and Market ManagementCompensation Strategy not identified Period Open

2227 Sales and Market ManagementCompensation Strategy not identified Period Open/Close

2228 Sales and Market ManagementCompensation Strategy not identified Period Open/Close

2229 Sales and Market ManagementCompensation Strategy not identified Reporting

2230 Sales and Market ManagementCompensation Strategy not identified Reporting

2231 Sales and Market ManagementCompensation Strategy not identified Reporting

2232 Sales and Market ManagementCompensation Strategy not identified Reporting

2233 Sales and Market ManagementCompensation Strategy not identified Reporting

2234 Sales and Market ManagementCompensation Strategy not identified Reporting

2235 Sales and Market ManagementCompensation Strategy not identified Reporting

2236 Sales and Market ManagementCompensation Strategy not identified Reporting

2237 Sales and Market ManagementCompensation Strategy not identified Reporting

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2238 Sales and Market ManagementCompensation Strategy not identified Reporting

2239 Sales and Market ManagementCompensation Strategy not identified Reporting

2240 Sales and Market ManagementCompensation Strategy not identified Reporting

2241 Sales and Market ManagementCompensation Strategy not identified Reporting

2242 Sales and Market ManagementCompensation Strategy not identified Reporting

2243 Sales and Market ManagementCompensation Strategy not identified Reporting

2244 Sales and Market ManagementCompensation Strategy not identified Reporting

2245 Sales and Market ManagementCompensation Strategy not identified Reporting

2246 Sales and Market ManagementCompensation Strategy not identified Reporting

2247 Sales and Market ManagementCompensation Strategy not identified Reporting

2248 Sales and Market ManagementCompensation Strategy not identified Reporting

2249 Sales and Market ManagementCompensation Strategy not identified Reporting

2250 Sales and Market ManagementCompensation Strategy not identified Reporting

2251 Sales and Market ManagementCompensation Strategy not identified Security

2252 Sales and Market ManagementCompensation Strategy not identified Security

2253 Sales and Market ManagementCompensation Strategy not identified Security

2254 Sales and Market ManagementCompensation Strategy not identified Security

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2255 Sales and Market ManagementCompensation Strategy not identified Security

2256 Sales and Market ManagementCompensation Strategy not identified Security

2257 Sales and Market ManagementCompensation Strategy not identified Validation

2258 Sales and Market ManagementCompensation Strategy not identified Collection

2259 Sales and Market ManagementCompensation Strategy Create Compensation Plans Collection

2260 Sales and Market ManagementCompensation Strategy not identified Collection

2261 Sales and Market ManagementCompensation Strategy not identified Collection

2262 Sales and Market ManagementCompensation Strategy not identified Collection

2263 Sales and Market ManagementCompensation Strategy not identified Collection

2264 Sales and Market ManagementCompensation Strategy not identified Collection

2265 Sales and Market ManagementCompensation Strategy not identified Collection

2266 Sales and Market ManagementCompensation Strategy Create Compensation Plans Collection

2267 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2268 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2269 Sales and Market ManagementCompensation Strategy not identified Comp Plan

2270 Sales and Market ManagementCompensation Strategy not identified Comp Plan

2271 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2272 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2273 Sales and Market ManagementCompensation Strategy not identified Comp Plan
2274 Sales and Market ManagementDistribution Program not identified Comp Plan

2275 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2276 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2277 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2278 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2279 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan

2280 Sales and Market ManagementCompensation Strategy Create Compensation Plans Payment

2281 Sales and Market ManagementCompensation Strategy Create Compensation Plans Payment

2282 Sales and Market ManagementCompensation Strategy Create Compensation Plans Organization

2283 Sales and Market ManagementCompensation Strategy Create Compensation Plans Organization
2284 Sales and Market ManagementCompensation Strategy Create Compensation Plans Organization
2285 Sales and Market ManagementCompensation Strategy Create Compensation Plans Organization
2286 Sales and Market ManagementCompensation Strategy Create Compensation Plans Organization

2287 Sales and Market ManagementCompensation Strategy Create Compensation Plans Reporting

2288 Sales and Market ManagementCompensation Strategy Create Compensation Plans Reporting

2289 Sales and Market ManagementCompensation Strategy Create Compensation Plans Reporting

2290 Human Resource Management Information Management not identified Maintenance

2291 Human Resource Management Information Management not identified Maintenance

2292 Human Resource Management Information Management not identified Other

2293 Human Resource Management Information Management not identified Other

2294 Human Resource Management Information Management not identified Other

2295 Financial Management General Financial Accounting not identified Period Close

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2296 Financial Management General Financial Accounting not identified Period Close

2297 Financial Management General Financial Accounting not identified Period Close

2298 Financial Management General Financial Accounting not identified Period Close

2299 Financial Management General Financial Accounting not identified Period Close

2300 Financial Management General Financial Accounting not identified Period Close

2301 Financial Management General Financial Accounting not identified Period Open

2302 Financial Management General Financial Accounting not identified Period Open

2303 Financial Management General Financial Accounting not identified Period Open

2304 Financial Management General Financial Accounting not identified Period Open

2305 Financial Management General Financial Accounting not identified Period Open/Close

2306 Financial Management General Financial Accounting not identified Period Open/Close

2307 Human Resource Management Information Management Perform Reporting Reporting

2308 Human Resource Management Information Management Perform Reporting Reporting

2309 Human Resource Management Information Management Perform Reporting Reporting

2310 Human Resource Management Information Management Perform Reporting Reporting

2311 Human Resource Management Information Management Perform Reporting Reporting

2312 Human Resource Management Information Management Perform Reporting Reporting

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2313 Human Resource Management Information Management Perform Reporting Reporting

2314 Human Resource Management Information Management Perform Reporting Reporting

2315 Human Resource Management Information Management Perform Reporting Reporting

2316 Human Resource Management Information Management Perform Reporting Reporting

2317 Human Resource Management Information Management Perform Reporting Reporting

2318 Human Resource Management Information Management Perform Reporting Reporting

2319 Human Resource Management Information Management Perform Reporting Reporting

2320 Human Resource Management Information Management Perform Reporting Reporting

2321 Human Resource Management Information Management Perform Reporting Reporting

2322 Human Resource Management Information Management Perform Reporting Reporting

2323 Human Resource Management Information Management Perform Reporting Reporting

2324 Human Resource Management Information Management Perform Reporting Reporting

2325 Human Resource Management Information Management Perform Reporting Reporting

2326 Human Resource Management Information Management Perform Reporting Reporting

2327 Human Resource Management Information Management Perform Reporting Reporting

2328 Human Resource Management Information Management Perform Reporting Reporting

2329 Human Resource Management not identified not identified Security

48746777.xls 125 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2330 Human Resource Management not identified not identified Security

2331 Human Resource Management not identified not identified Security

2332 Human Resource Management not identified not identified Security

2333 Human Resource Management not identified not identified Security

2334 Human Resource Management not identified not identified Security

2335 Human Resource Management not identified not identified Validation

2336 Human Resource Management Total Compensation Administrate Benefits Benefits

2337 Human Resource Management Total Compensation Administrate Benefits Benefits
2338 Human Resource Management Total Compensation Administrate Benefits Benefits
2339 Human Resource Management Total Compensation Administrate Benefits Benefits
2340 Human Resource Management Total Compensation Administrate Benefits Benefits
2341 Human Resource Management Total Compensation Administrate Benefits Benefits

2342 Human Resource Management Total Compensation Administrate Benefits Benefits

2343 Human Resource Management Total Compensation Administrate Benefits Benefits

2344 Human Resource Management Total Compensation Administrate Benefits Benefits

2345 Human Resource Management Total Compensation Administrate Benefits Benefits

2346 Human Resource Management Total Compensation Administrate Benefits Benefits

2347 Human Resource Management Total Compensation Administrate Benefits Benefits

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2348 Human Resource Management Total Compensation Administrate Benefits Benefits

2349 Human Resource Management Total Compensation Administrate Benefits Benefits

2350 Human Resource Management Total Compensation Administrate Benefits Benefits

2351 Human Resource Management Total Compensation Administrate Benefits Benefits

2352 Human Resource Management Total Compensation Administrate Benefits Benefits
2353 Human Resource Management Total Compensation Administrate Benefits Benefits

2354 Human Resource Management Total Compensation Administrate Benefits Benefits

2355 Human Resource Management Total Compensation Administrate Benefits Benefits

2356 Human Resource Management Total Compensation Administrate Benefits Benefits

2357 Human Resource Management Total Compensation Administrate Benefits Benefits

2358 Human Resource Management Total Compensation Administrate Benefits Benefits

2359 Human Resource Management Total Compensation Administrate Benefits Benefits

2360 Human Resource Management Total Compensation Administrate Benefits Benefits

EmployeeMaintena
2361 Human Resource Management Employee Relations not identified nce
Employee
2362 Human Resource Management Employee Relations not identified Maintenance
Employee
2363 Human Resource Management Employee Relations not identified Maintenance
Employee
2364 Human Resource Management Employee Relations not identified Maintenance

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

Employee
2365 Human Resource Management Employee Relations not identified Maintenance
Employee
2366 Human Resource Management Employee Relations not identified Maintenance
Employee
2367 Human Resource Management Employee Relations not identified Maintenance
Employee
2368 Human Resource Management Employee Relations not identified Maintenance
Employee
2369 Human Resource Management Employee Relations not identified Maintenance
Employee
2370 Human Resource Management Employee Relations not identified Maintenance
Employee
2371 Human Resource Management Employee Relations not identified Maintenance
Employee
2372 Human Resource Management Employee Relations not identified Maintenance
Employee
2373 Human Resource Management Employee Relations not identified Maintenance

2374 Human Resource Management Employee Relations not identified Employee Tracking

2375 Human Resource Management Employee Relations not identified Employee Tracking

2376 Human Resource Management Employee Relations not identified Employee Tracking

2377 Human Resource Management Employee Relations not identified Employee Tracking

2378 Human Resource Management Employee Relations not identified Employee Tracking

2379 Human Resource Management Employee Relations not identified Employee Tracking

2380 Human Resource Management Employee Relations not identified Employee Tracking

2381 Human Resource Management Employee Relations not identified Employee Tracking

2382 Human Resource Management Employee Relations not identified Employee Tracking

2383 Human Resource Management Employee Relations not identified Employee Tracking

48746777.xls 128 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2384 Human Resource Management Employee Relations not identified Employee Tracking

2385 Human Resource Management Employee Relations not identified Employee Tracking

2386 Human Resource Management Employee Relations not identified Employee Tracking

2387 Human Resource Management Employee Relations not identified Employee Tracking

2388 Human Resource Management Employee Relations not identified Employee Tracking

2389 Human Resource Management Employee Relations not identified Employee Tracking

2390 Human Resource Management Employee Relations not identified Employee Tracking

2391 Human Resource Management Employee Relations not identified Employee Tracking

2392 Human Resource Management Employee Relations not identified Employee Tracking

2393 Human Resource Management Employee Relations not identified Employee Tracking

2394 Human Resource Management Employee Relations not identified Employee Tracking

2395 Human Resource Management Employee Relations not identified Employee Tracking

2396 Human Resource Management not identified not identified General

2397 Human Resource Management not identified not identified General

2398 Human Resource Management not identified not identified General

2399 Human Resource Management not identified not identified General

2400 Human Resource Management not identified not identified General

48746777.xls 129 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2401 Human Resource Management not identified not identified General

2402 Human Resource Management not identified not identified General

2403 Human Resource Management not identified not identified General

2404 Human Resource Management not identified not identified General

2405 Human Resource Management not identified not identified General

2406 Human Resource Management not identified not identified General

2407 Human Resource Management not identified not identified General

2408 Human Resource Management not identified not identified General

2409 Human Resource Management not identified not identified General

2410 Human Resource Management not identified not identified General

2411 Human Resource Management not identified not identified General

2412 Human Resource Management not identified not identified General

2413 Human Resource Management not identified not identified General

2414 Human Resource Management not identified not identified General

2415 Human Resource Management not identified not identified General

2416 Human Resource Management not identified not identified General

48746777.xls 130 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2417 Human Resource Management not identified not identified General

2418 Human Resource Management not identified not identified General

2419 Human Resource Management not identified not identified General

2420 Human Resource Management not identified not identified General
2421 Human Resource Management not identified not identified General
2422 Human Resource Management not identified not identified General

2423 Human Resource Management not identified not identified General

2424 Human Resource Management not identified not identified General

2425 Human Resource Management not identified not identified General

2426 Human Resource Management not identified not identified General
2427 Human Resource Management not identified not identified General

2428 Human Resource Management Staffing not identified New Hires

2429 Human Resource Management Staffing not identified New Hires

2430 Human Resource Management Staffing not identified New Hires

2431 Human Resource Management Staffing not identified New Hires

2432 Human Resource Management Staffing not identified New Hires

2433 Human Resource Management Staffing not identified New Hires

2434 Human Resource Management Staffing not identified New Hires

48746777.xls 131 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2435 Human Resource Management Staffing not identified New Hires

2436 Human Resource Management Staffing not identified New Hires

2437 Human Resource Management Staffing not identified New Hires

2438 Human Resource Management Staffing not identified New Hires

2439 Human Resource Management Staffing not identified New Hires

2440 Human Resource Management Staffing not identified New Hires
2441 Human Resource Management Staffing not identified New Hires

2442 Human Resource Management Information Management not identified Organizational

2443 Human Resource Management Information Management not identified Organizational
2444 Human Resource Management Information Management not identified Organizational

2445 Human Resource Management Information Management not identified Organizational

2446 Human Resource Management Information Management not identified Organizational

2447 Human Resource Management Information Management not identified Organizational

2448 Human Resource Management Information Management not identified Organizational

2449 Human Resource Management Information Management not identified Organizational

2450 Human Resource Management Information Management not identified Organizational

2451 Human Resource Management Information Management not identified Organizational

2452 Human Resource Management Information Management not identified Organizational

2453 Human Resource Management Information Management not identified Organizational

2454 Human Resource Management Information Management not identified Organizational
2455 Human Resource Management Information Management not identified Organizational
2456 Human Resource Management Information Management not identified Organizational

48746777.xls 132 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2457 Human Resource Management Information Management not identified Organizational

2458 Human Resource Management Information Management not identified Organizational

2459 Human Resource Management Information Management not identified Organizational

2460 Human Resource Management Information Management not identified Organizational
2461 Human Resource Management Information Management not identified Organizational

2462 Human Resource Management Information Management not identified Organizational

2463 Human Resource Management Information Management not identified Organizational

2464 Human Resource Management Information Management not identified Other

2465 Human Resource Management Information Management not identified Other

2466 Human Resource Management Information Management not identified Other

2467 Human Resource Management Information Management not identified Other

2468 Human Resource Management Information Management not identified Other

2469 Human Resource Management Information Management not identified Other
2470 Human Resource Management Information Management not identified Other

2471 Human Resource Management Information Management not identified Other

2472 Human Resource Management Information Management not identified Other

2473 Human Resource Management Information Management not identified Other
2474 Human Resource Management Information Management not identified Other
2475 Human Resource Management Information Management not identified Other
2476 Human Resource Management Information Management not identified Other
2477 Human Resource Management Information Management not identified Other
2478 Human Resource Management Information Management not identified Other
2479 Human Resource Management Information Management not identified Other

2480 Human Resource Management Information Management not identified Other

48746777.xls 133 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2481 Human Resource Management Information Management not identified Other

2482 Human Resource Management Information Management not identified Other

2483 Human Resource Management Information Management not identified Reporting

2484 Human Resource Management Information Management not identified Reporting

2485 Human Resource Management Information Management not identified Reporting

2486 Human Resource Management Information Management not identified Reporting

2487 Human Resource Management Information Management not identified Reporting

2488 Human Resource Management Information Management not identified Reporting

2489 Human Resource Management Information Management not identified Reporting

2490 Human Resource Management Information Management not identified Reporting

2491 Human Resource Management Information Management not identified Reporting
2492 Human Resource Management Payroll Management not identified Salary

2493 Human Resource Management Payroll Management not identified Salary

2494 Human Resource Management Payroll Management not identified Salary

2495 Human Resource Management Payroll Management not identified Salary

2496 Human Resource Management Payroll Management not identified Salary

2497 Human Resource Management Payroll Management not identified Salary

2498 Human Resource Management Payroll Management not identified Salary

2499 Human Resource Management Payroll Management not identified Salary

48746777.xls 134 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2500 Human Resource Management Payroll Management not identified Salary

2501 Human Resource Management Payroll Management not identified Salary

2502 Human Resource Management Payroll Management not identified Salary

2503 Human Resource Management Payroll Management not identified Salary

2504 Human Resource Management Payroll Management not identified Salary

2505 Human Resource Management Information Management not identified Security

2506 Human Resource Management Information Management not identified Security

2507 Human Resource Management Information Management not identified Security

2508 Human Resource Management Information Management not identified Security

2509 Human Resource Management Information Management not identified Security

2510 Human Resource Management Information Management not identified Security

2511 Human Resource Management Information Management not identified Security

2512 Human Resource Management Information Management not identified Security

2513 Human Resource Management Information Management not identified Security
2514 Human Resource Management Organization and Workforce Development Manage Skills and Competency Skills
2515 Human Resource Management Organization and Workforce Development Manage Skills and Competency Skills

2516 Human Resource Management Organization and Workforce Development Manage Skills and Competency Skills
2517 Human Resource Management Payroll Management not identified Maintenance
2518 Human Resource Management Payroll Management not identified Maintenance

2519 Human Resource Management Payroll Management not identified Other

48746777.xls 135 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2520 Human Resource Management Payroll Management not identified Other

2521 Human Resource Management Payroll Management not identified Other

2522 Financial Management General Financial Accounting not identified Period Close

2523 Financial Management General Financial Accounting not identified Period Close

2524 Financial Management General Financial Accounting not identified Period Close

2525 Financial Management General Financial Accounting not identified Period Close

2526 Financial Management General Financial Accounting not identified Period Close

2527 Financial Management General Financial Accounting not identified Period Close

2528 Financial Management General Financial Accounting not identified Period Open

2529 Financial Management General Financial Accounting not identified Period Open

2530 Financial Management General Financial Accounting not identified Period Open

2531 Financial Management General Financial Accounting not identified Period Open

2532 Financial Management General Financial Accounting not identified Period Open/Close

2533 Financial Management General Financial Accounting not identified Period Open/Close

2534 Human Resource Management Information Management Perform Reporting Reporting

2535 Human Resource Management Information Management Perform Reporting Reporting

2536 Human Resource Management Information Management Perform Reporting Reporting

2537 Human Resource Management Information Management Perform Reporting Reporting

48746777.xls 136 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2538 Human Resource Management Information Management Perform Reporting Reporting

2539 Human Resource Management Information Management Perform Reporting Reporting

2540 Human Resource Management Information Management Perform Reporting Reporting

2541 Human Resource Management Information Management Perform Reporting Reporting

2542 Human Resource Management Information Management Perform Reporting Reporting

2543 Human Resource Management Information Management Perform Reporting Reporting

2544 Human Resource Management Information Management Perform Reporting Reporting

2545 Human Resource Management Information Management Perform Reporting Reporting

2546 Human Resource Management Information Management Perform Reporting Reporting

2547 Human Resource Management Information Management Perform Reporting Reporting

2548 Human Resource Management Information Management Perform Reporting Reporting

2549 Human Resource Management Information Management Perform Reporting Reporting

2550 Human Resource Management Information Management Perform Reporting Reporting

2551 Human Resource Management Information Management Perform Reporting Reporting

2552 Human Resource Management Information Management Perform Reporting Reporting

2553 Human Resource Management Information Management Perform Reporting Reporting

2554 Human Resource Management Information Management Perform Reporting Reporting

2555 Human Resource Management Information Management Perform Reporting Reporting

2556 Human Resource Management Information Management not identified Security

48746777.xls 137 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2557 Human Resource Management Information Management not identified Security

2558 Human Resource Management Information Management not identified Security

2559 Human Resource Management Information Management not identified Security

2560 Human Resource Management Information Management not identified Security

2561 Human Resource Management Information Management not identified Security

2562 Human Resource Management Information Management not identified Validation

2563 Human Resource Management not identified not identified General
2564 Human Resource Management not identified not identified General

2565 Human Resource Management not identified not identified General

2566 Human Resource Management not identified not identified General

2567 Human Resource Management not identified not identified General

2568 Human Resource Management not identified not identified General
2569 Human Resource Management not identified not identified General
2570 Human Resource Management Information Management not identified Other
2571 Human Resource Management Information Management not identified Other
2572 Human Resource Management Information Management not identified Other
2573 Human Resource Management Information Management not identified Other
2574 Human Resource Management Information Management not identified Other
2575 Human Resource Management Information Management not identified Other
2576 Human Resource Management Information Management not identified Other

2577 Human Resource Management Information Management not identified Other

2578 Human Resource Management Information Management not identified Other

2579 Human Resource Management Information Management not identified Other
2580 Human Resource Management Information Management not identified Other

48746777.xls 138 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2581 Human Resource Management Payroll Management not identified Payroll

2582 Human Resource Management Payroll Management not identified Payroll

2583 Human Resource Management Payroll Management not identified Payroll

2584 Human Resource Management Payroll Management not identified Payroll

2585 Human Resource Management Payroll Management not identified Payroll

2586 Human Resource Management Payroll Management not identified Payroll

2587 Human Resource Management Payroll Management not identified Payroll

2588 Human Resource Management Payroll Management not identified Payroll

2589 Human Resource Management Payroll Management not identified Payroll

2590 Human Resource Management Payroll Management not identified Payroll

2591 Human Resource Management Payroll Management not identified Payroll

2592 Human Resource Management Payroll Management not identified Payroll

2593 Human Resource Management Payroll Management not identified Payroll

2594 Human Resource Management Payroll Management not identified Payroll

2595 Human Resource Management Payroll Management not identified Payroll
2596 Human Resource Management Payroll Management not identified Payroll

2597 Human Resource Management Payroll Management not identified Payroll

2598 Human Resource Management Payroll Management not identified Payroll
2599 Human Resource Management Payroll Management not identified Payroll
2600 Human Resource Management Payroll Management not identified Payroll

2601 Human Resource Management Payroll Management not identified Payroll

48746777.xls 139 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2602 Human Resource Management Payroll Management not identified Payroll

2603 Human Resource Management Payroll Management not identified Payroll

2604 Human Resource Management Payroll Management not identified Payroll

2605 Human Resource Management Payroll Management not identified Payroll

2606 Human Resource Management Payroll Management not identified Payroll
2607 Human Resource Management Payroll Management not identified Payroll
2608 Human Resource Management Payroll Management not identified Payroll

2609 Human Resource Management Payroll Management not identified Payroll

2610 Human Resource Management Payroll Management not identified Payroll

2611 Human Resource Management Payroll Management not identified Payroll

2612 Human Resource Management Payroll Management not identified Payroll

2613 Human Resource Management Payroll Management not identified Payroll

2614 Human Resource Management Payroll Management not identified Payroll
2615 Human Resource Management Payroll Management not identified Payroll

2616 Human Resource Management Payroll Management not identified Payroll

2617 Human Resource Management Payroll Management not identified Payroll

2618 Human Resource Management Payroll Management not identified Payroll

2619 Human Resource Management Payroll Management not identified Payroll

2620 Human Resource Management Payroll Management not identified Payroll

2621 Human Resource Management Payroll Management not identified Payroll
2622 Human Resource Management Payroll Management not identified Payroll
2623 Human Resource Management Payroll Management not identified Payroll
2624 Human Resource Management Payroll Management not identified Payroll
2625 Human Resource Management Payroll Management not identified Payroll
2626 Human Resource Management Payroll Management not identified Payroll
2627 Human Resource Management Payroll Management not identified Payroll

48746777.xls 140 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
2628 Human Resource Management Payroll Management not identified Payroll

2629 Human Resource Management Payroll Management not identified Payroll

2630 Human Resource Management Payroll Management not identified Payroll

2631 Human Resource Management Payroll Management not identified Payroll

2632 Human Resource Management Payroll Management not identified Payroll

2633 Human Resource Management Payroll Management not identified Payroll
2634 Human Resource Management Payroll Management not identified Payroll
2635 Human Resource Management Payroll Management not identified Payroll

2636 Human Resource Management Payroll Management not identified Payroll

2637 Human Resource Management Payroll Management not identified Payroll

2638 Human Resource Management Payroll Management not identified Payroll

2639 Human Resource Management Payroll Management not identified Payroll
2640 Human Resource Management Payroll Management not identified Payroll
2641 Human Resource Management Payroll Management not identified Payroll

2642 Human Resource Management Payroll Management not identified Payroll

2643 Human Resource Management Payroll Management not identified Payroll

2644 Human Resource Management Payroll Management not identified Payroll

2645 Human Resource Management Payroll Management not identified Payroll
2646 Human Resource Management Payroll Management not identified Payroll
2647 Human Resource Management Payroll Management not identified Payroll
2648 Human Resource Management Payroll Management not identified Payroll
2649 Human Resource Management Payroll Management not identified Payroll
2650 Human Resource Management Payroll Management not identified Payroll
2651 Human Resource Management Payroll Management not identified Payroll
2652 Human Resource Management Payroll Management not identified Payroll
2653 Human Resource Management Payroll Management not identified Payroll

2654 Human Resource Management Payroll Management not identified Payroll

48746777.xls 141 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
2655 Human Resource Management Information Management Perform Reporting Reporting
2656 Human Resource Management Information Management Perform Reporting Reporting
2657 Human Resource Management Information Management Perform Reporting Reporting

2658 Human Resource Management Information Management Perform Reporting Reporting

2659 Human Resource Management Information Management Perform Reporting Reporting

2660 Human Resource Management Information Management Perform Reporting Reporting

2661 Human Resource Management Information Management Perform Reporting Reporting

2662 Human Resource Management Information Management Perform Reporting Reporting
2663 Financial Management not identified not identified Maintenance
2664 Financial Management not identified not identified Maintenance

2665 Financial Management not identified not identified Other

2666 Financial Management not identified not identified Other

2667 Financial Management not identified not identified Other

2668 Financial Management General Financial Accounting not identified Period Close

2669 Financial Management General Financial Accounting not identified Period Close

2670 Financial Management General Financial Accounting not identified Period Close

2671 Financial Management General Financial Accounting not identified Period Close

2672 Financial Management General Financial Accounting not identified Period Close

2673 Financial Management General Financial Accounting not identified Period Close

2674 Financial Management General Financial Accounting not identified Period Open

2675 Financial Management General Financial Accounting not identified Period Open

2676 Financial Management General Financial Accounting not identified Period Open

48746777.xls 142 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2677 Financial Management General Financial Accounting not identified Period Open

2678 Financial Management General Financial Accounting not identified Period Open/Close

2679 Financial Management General Financial Accounting not identified Period Open/Close

2680 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2681 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2682 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2683 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2684 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2685 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2686 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2687 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2688 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2689 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2690 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2691 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2692 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2693 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

48746777.xls 143 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2694 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2695 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2696 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2697 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2698 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2699 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2700 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2701 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting

2702 Financial Management not identified not identified Security

2703 Financial Management not identified not identified Security

2704 Financial Management not identified not identified Security

2705 Financial Management not identified not identified Security

2706 Financial Management not identified not identified Security

2707 Financial Management not identified not identified Security

2708 Financial Management not identified not identified Validation

2709 Enterprise Management not identified not identified General
2710 Enterprise Management not identified not identified General

2711 Financial Management not identified not identified General

2712 Financial Management not identified not identified General

48746777.xls 144 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
2713 Financial Management not identified not identified General

2714 Financial Management not identified not identified General

2715 Financial Management not identified not identified General

Open/Close
2716 Financial Management General Financial Accounting not identified Periods

Open/Close
2717 Financial Management General Financial Accounting not identified Periods
Open/Close
2718 Financial Management General Financial Accounting not identified Periods
2719 Financial Management not identified not identified Other

2720 Financial Management not identified not identified Other

Performance
2721 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2722 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2723 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2724 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2725 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2726 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2727 Financial Management not
Operations Analysis & Management Reporting identified Monitoring

Performance
2728 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2729 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2730 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2731 Financial Management not
Operations Analysis & Management Reporting identified Monitoring
Performance
2732 Financial Management not
Operations Analysis & Management Reporting identified Monitoring

48746777.xls 145 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Performance
2733 Financial Management not
Operations Analysis & Management Reporting identified Monitoring

2734 Financial Management Operations Analysis & Management Reporting

Manage Reporting Reporting
2735 Financial Management General Financial Accounting not identified Project Set Up

2736 Financial Management General Financial Accounting not identified Project Set Up

2737 Financial Management General Financial Accounting not identified Project Set Up

2738 Financial Management General Financial Accounting not identified Project Set Up
2739 Financial Management General Financial Accounting not identified Project Set Up

2740 Financial Management General Financial Accounting not identified Project Set Up

2741 Financial Management General Financial Accounting not identified Project Set Up

2742 Financial Management General Financial Accounting not identified Project Set Up
2743 Financial Management General Financial Accounting not identified Project Set Up
2744 Financial Management General Financial Accounting not identified Project Set Up

2745 Financial Management General Financial Accounting not identified Project Set Up

2746 Financial Management General Financial Accounting not identified Project Set Up
2747 Financial Management General Financial Accounting not identified Project Set Up

2748 Financial Management General Financial Accounting not identified Project Set Up

2749 Financial Management General Financial Accounting not identified Project Set Up
2750 Financial Management General Financial Accounting not identified Project Set Up

2751 Financial Management General Financial Accounting not identified Project Set Up

2752 Financial Management General Financial Accounting not identified Project Set Up

2753 Financial Management General Financial Accounting not identified Project Set Up

Performance
2754 Financial Management not
Operations Analysis & Management Reporting identified Monitoring

48746777.xls 146 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2755 Financial Management General Financial Accounting not identified Project Set Up

2756 Financial Management General Financial Accounting not identified Project Set Up

2757 Financial Management General Financial Accounting not identified Project Set Up

2758 Financial Management General Financial Accounting not identified Project Set Up

2759 Financial Management General Financial Accounting not identified Project Set Up

2760 Financial Management General Financial Accounting not identified Project Set Up

2761 Financial Management General Financial Accounting not identified Project Set Up

2762 Financial Management General Financial Accounting not identified Project Set Up
2763 Financial Management General Financial Accounting not identified Project Set Up
2764 Financial Management General Financial Accounting not identified Project Set Up
2765 Financial Management General Financial Accounting not identified Project Set Up
2766 Financial Management General Financial Accounting not identified Project Set Up
2767 Financial Management General Financial Accounting not identified Project Set Up
2768 Financial Management General Financial Accounting not identified Project Set Up
2769 Financial Management General Financial Accounting not identified Project Set Up
2770 Financial Management General Financial Accounting not identified Project Set Up

2771 Financial Management General Financial Accounting not identified Project Set Up
2772 Financial Management General Financial Accounting not identified Project Set Up
2773 Financial Management General Financial Accounting not identified Project Set Up
2774 Financial Management General Financial Accounting not identified Project Set Up

2775 Financial Management General Financial Accounting not identified Project Set Up
2776 Financial Management General Financial Accounting not identified Project Set Up
2777 Financial Management General Financial Accounting not identified Project Set Up
2778 Financial Management General Financial Accounting not identified Project Set Up
2779 Financial Management General Financial Accounting not identified Project Set Up
2780 Financial Management General Financial Accounting not identified Project Set Up
2781 Financial Management General Financial Accounting not identified Project Set Up

48746777.xls 147 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2782 Financial Management General Financial Accounting not identified Project Set Up

2783 Financial Management General Financial Accounting not identified Project Tracking

2784 Financial Management General Financial Accounting not identified Project Tracking

2785 Financial Management General Financial Accounting not identified Project Tracking

2786 Financial Management General Financial Accounting not identified Project Tracking

2787 Financial Management General Financial Accounting not identified Project Tracking

2788 Financial Management General Financial Accounting not identified Project Tracking

2789 Financial Management General Financial Accounting not identified Project Tracking
2790 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting
2791 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting
2792 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting
2793 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting
2794 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting

2795 Order Fulfillment Order Entry & Scheduling not identified RFP

2796 Order Fulfillment Order Entry & Scheduling not identified RFP

2797 Order Fulfillment Order Entry & Scheduling not identified RFP

2798 Order Fulfillment Order Entry & Scheduling not identified RFP

2799 Order Fulfillment Order Entry & Scheduling not identified RFP

2800 Financial Management not identified not identified Security

2801 Financial Management not identified not identified Security

48746777.xls 148 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
2802 Financial Management not identified not identified Security
Time & Expense
2803 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2804 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2805 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

Time & Expense

2806 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2807 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

Time & Expense

2808 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2809 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2810 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2811 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2812 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2813 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2814 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

Time & Expense

2815 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2816 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2817 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

Time & Expense

2818 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

48746777.xls 149 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Time & Expense
2819 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2820 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2821 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2822 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2823 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2824 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2825 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2826 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

Time & Expense

2827 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2828 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2829 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2830 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2831 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2832 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2833 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2834 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2835 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2836 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2837 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry

48746777.xls 150 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
Time & Expense
2838 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
2839 Financial Management General Financial Accounting not identified Project Set Up
2840 Financial Management General Financial Accounting not identified Project Set Up
2841 Financial Management not identified
Operations Analysis & Management Reporting Project Tracking
2842 Financial Management Operations Analysis & Management Reporting
Manage Reporting Reporting
Time & Expense
2843 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
Time & Expense
2844 Financial Management Operations Analysis & Management Reporting
Manage Product Costing Entry
2845 Financial Management General Financial Accounting Maintenance
2846 Financial Management General Financial Accounting Maintenance

2847 Financial Management General Financial Accounting Other

2848 Financial Management General Financial Accounting Other

2849 Financial Management General Financial Accounting Other

2850 Financial Management General Financial Accounting Period Close

2851 Financial Management General Financial Accounting Period Close

2852 Financial Management General Financial Accounting Period Close

2853 Financial Management General Financial Accounting Period Close

2854 Financial Management General Financial Accounting Period Close

2855 Financial Management General Financial Accounting Period Close

2856 Financial Management General Financial Accounting Period Open

2857 Financial Management General Financial Accounting Period Open

2858 Financial Management General Financial Accounting Period Open

2859 Financial Management General Financial Accounting Period Open

48746777.xls 151 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2860 Financial Management General Financial Accounting Period Open/Close

2861 Financial Management General Financial Accounting Period Open/Close

2862 Financial Management General Financial Accounting Reporting

2863 Financial Management General Financial Accounting Reporting

2864 Financial Management General Financial Accounting Reporting

2865 Financial Management General Financial Accounting Reporting

2866 Financial Management General Financial Accounting Reporting

2867 Financial Management General Financial Accounting Reporting

2868 Financial Management General Financial Accounting Reporting

2869 Financial Management General Financial Accounting Reporting

2870 Financial Management General Financial Accounting Reporting

2871 Financial Management General Financial Accounting Reporting

2872 Financial Management General Financial Accounting Reporting

2873 Financial Management General Financial Accounting Reporting

2874 Financial Management General Financial Accounting Reporting

2875 Financial Management General Financial Accounting Reporting

2876 Financial Management General Financial Accounting Reporting

48746777.xls 152 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2877 Financial Management General Financial Accounting Reporting

2878 Financial Management General Financial Accounting Reporting

2879 Financial Management General Financial Accounting Reporting

2880 Financial Management General Financial Accounting Reporting

2881 Financial Management General Financial Accounting Reporting

2882 Financial Management General Financial Accounting Reporting

2883 Financial Management General Financial Accounting Reporting

2884 Financial Management General Financial Accounting Security

2885 Financial Management General Financial Accounting Security

2886 Financial Management General Financial Accounting Security

2887 Financial Management General Financial Accounting Security

2888 Financial Management General Financial Accounting Security

2889 Financial Management General Financial Accounting Security

2890 Financial Management General Financial Accounting Validation

2891 Financial Management General Financial Accounting Collections

2892 Financial Management General Financial Accounting Collections

2893 Financial Management General Financial Accounting Collections

48746777.xls 153 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2894 Financial Management General Financial Accounting Collections

2895 Financial Management General Financial Accounting Customers

2896 Financial Management General Financial Accounting Customers

2897 Financial Management General Financial Accounting Customers

2898 Financial Management General Financial Accounting Customers

2899 Financial Management General Financial Accounting Customers
2900 Financial Management General Financial Accounting Customers

2901 Financial Management General Financial Accounting Customers

2902 Financial Management General Financial Accounting Other
2903 Financial Management General Financial Accounting Other
2904 Financial Management General Financial Accounting Other

2905 Financial Management General Financial Accounting Other

2906 Financial Management General Financial Accounting Other

Performance
2907 Financial Management General Financial Accounting Monitoring

Performance
2908 Financial Management General Financial Accounting Monitoring

2909 Financial Management General Financial Accounting Project Billing

2910 Financial Management General Financial Accounting Project Billing

2911 Financial Management General Financial Accounting Project Billing

2912 Financial Management General Financial Accounting Project Billing

2913 Financial Management General Financial Accounting Project Billing

2914 Financial Management General Financial Accounting Project Billing

48746777.xls 154 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2915 Financial Management General Financial Accounting Project Billing

2916 Financial Management General Financial Accounting Project Billing

2917 Financial Management General Financial Accounting Project Billing

2918 Financial Management General Financial Accounting Project Billing

2919 Financial Management General Financial Accounting Project Billing

2920 Financial Management General Financial Accounting Project Billing

2921 Financial Management General Financial Accounting Project Billing

2922 Financial Management General Financial Accounting Project Billing

2923 Financial Management General Financial Accounting Project Billing

2924 Financial Management General Financial Accounting Project Billing

2925 Financial Management General Financial Accounting Project Billing

2926 Financial Management General Financial Accounting Project Billing

2927 Financial Management General Financial Accounting Project Billing

2928 Financial Management General Financial Accounting Project Billing

2929 Financial Management General Financial Accounting Project Billing

2930 Financial Management General Financial Accounting Project Billing

2931 Financial Management General Financial Accounting Project Billing
2932 Financial Management General Financial Accounting Project Billing
2933 Financial Management General Financial Accounting Project Billing

2934 Financial Management General Financial Accounting Project Billing

2935 Financial Management General Financial Accounting Project Billing

48746777.xls 155 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category
2936 Financial Management General Financial Accounting Project Billing

2937 Financial Management General Financial Accounting Project Billing

2938 Financial Management General Financial Accounting Project Billing

2939 Financial Management General Financial Accounting Project Billing

2940 Financial Management
2941 Financial Management
2942 Financial Management
2943 Financial Management
2944 Financial Management
2945 Financial Management
2946 Financial Management
2947 Financial Management
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing

2948 Financial Management General Financial Accounting Project Billing

2949 Financial Management General Financial Accounting Project Billing
2950 Financial Management General Financial Accounting Project Billing

2951 Financial Management General Financial Accounting Project Billing

2952 Financial Management
2953 Financial Management
2954 Financial Management
2955 Financial Management
2956 Financial Management
2957 Financial Management
2958 Financial Management
2959 Financial Management
2960 Financial Management
2961 Financial Management
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing
General Financial Accounting Project Billing

2962 Financial Management General Financial Accounting Project Billing

2963 Financial Management General Financial Accounting Project Billing
2964 Financial Management General Financial Accounting Project Billing

2965 Financial Management General Financial Accounting Project Billing

48746777.xls 156 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

2966 Financial Management General Financial Accounting Project Billing

2967 Sales and Market ManagementPre-Sales Activity Manage Quotes Quotes
2968 Sales and Market ManagementPre-Sales Activity Manage Quotes Quotes

2969 Sales and Market ManagementPre-Sales Activity Manage Quotes Quotes

2970 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales
2971 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2972 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2973 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2974 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2975 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales
2976 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2977 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2978 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2979 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2980 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

2981 Sales and Market ManagementPre-Sales Activity Generate Opportunities Telesales

48746777.xls 157 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 158 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 159 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 160 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 161 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 162 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 163 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 164 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 165 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 166 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 167 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 168 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 169 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 170 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 171 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 172 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 173 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 174 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 175 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 176 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 177 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 178 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 179 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 180 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 181 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 182 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 183 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 184 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 185 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 186 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 187 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 188 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 189 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 190 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 191 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 192 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 193 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 194 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 195 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 196 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 197 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 198 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 199 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 200 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 201 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 202 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 203 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 204 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 205 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 206 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 207 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 208 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 209 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 210 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 211 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 212 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 213 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 214 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 215 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 216 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 217 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 218 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 219 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 220 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 221 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 222 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 223 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 224 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 225 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 226 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 227 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 233 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 234 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 235 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 236 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 237 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 238 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 239 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 241 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 242 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 243 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 248 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 249 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 250 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 251 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 252 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 259 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 260 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 276 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

48746777.xls 277 of 1120

 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

N
o OBM Level I OBM Level II OBM Level III Category

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What type of industry are you in? Process Not module specific General

What products and services do you provide? Process Not module specific

Number of employees? Metric Not module specific N

Describe/share your Corporate/Organizational Vision
Statement. Process Not module specific
Describe/share your Departmental/Divisional mission
Statement. Process Not module specific
What business areas and/or operations are targeted for
improvement? Process Not module specific
Which of these business areas and/or operations are
highest priority? Process Not module specific
Which of these business areas and/or operations are
medium priority? Process Not module specific
Which of these business areas and/or operations are
low priority? Process Not module specific
Can you provide a systems flow diagram of connectivity
between your core business applications? Process Not module specific

What is your organizational structure? Process Not module specific

How many businesses are in your company? Metric Not module specific
What is the structure or relationships of these
businesses? Process Not module specific
On how many sites are these companies located? What
are these sites? Metric,Process Not module specific

Do all the locations have the same chart of accounts? Setup Not module specific

Do all the locations have the same calendar? Setup Not module specific

Do all the locations have the same functional currency? Setup Not module specific

Do you use more than one Set of Books? Setup,Process Not module specific

Do all the businesses have assets? Process Not module specific

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do all the cost centers have assets? Process Not module specific

What is your accounting calendar? Process,Setup Not module specific

What does your current chart of accounts look like?
Provide listings. Setup GL

Do you plan to have a new chart of accounts? Setup GL

Are your account values in any order or range pattern? Setup GL

What are the account parent or grandparent structures? Setup GL

Do you use unique accounts to capture statistics? Setup GL

Who is going to maintain the segment values once
entered? Setup GL
Is there a need for a mapping from an old COA to a new
COA? Setup GL
Are certain segment values only valid with specific other
segment values? Setup GL

Do you use multiple currencies in your business? Setup GL

How many currencies do you use and what are they? Setup GL

What is your policy on changing currency rates? Process GL

What is the primary currency you have? Setup GL

Do you enter data in multiple currencies? Process GL

When is the beginning of your year? Setup GL
What is the period type? How many periods in your
year? Setup GL

Do all the companies have the same calendar? Explain Setup GL

Do you have a naming convention for the periods? Setup GL
What accounting periods are in your quarters? Setup GL
What is your organizational structure? Process Not module specific
How many businesses are in your company? Metric Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the structure or relationships of these
businesses? Process Not module specific
Which business functions are performed centrally, which
business functions are decentralized ? Process Not module specific

What information is shared across different businesses? MetricProcess Not module specific

How many sites are these companies located? What are

these sites? Where are these sites located ? Metric,Process Not module specific

Do all the locations have the same chart of accounts? Setup Not module specific
Do all the locations have the same calendar? Setup Not module specific
Do all the locations have the same functional currency?If
not what are they? Setup Not module specific
Do you use more than one Set of Books? If so what are
they? Setup,Process Not module specific
Do you have more than one legal entity within the same
set of Books Setup Not module specific

What across business reporting is currently performed Setup Not module specific
How do you maintain your Procurement data? Process Not module specific
How do you audit your Procurement data? Process Not module specific
Which operations/processes do you want to streamline
for Procurement? Process Not module specific
Which operations/processes do you want to eliminate
for Procurement? Process Not module specific
Are there any requester Procurement
operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for
Procurement? Process GL
Is the schedule to close an accounting period for
Procurement documented? Process Not module specific
How long does it take to close an accounting period for
Procurement? Process Not module specific
How long should it take to close an accounting period
for Procurement? Process Not module specific
Is closing an accounting period for Procurement a hard
close or a soft close? Process Not module specific
How are adjustments to closed periods for Procurement
handled? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you open an accounting period for
Procurement? Process Not module specific
Is the schedule to open an accounting period for
Procurement documented? Process Not module specific
How long does it take to open an accounting period for
Procurement? Process Not module specific
Who performs the tasks associated with opening an
accounting period for Procurement? Process Not module specific
Who performs the tasks associated with closing an
accounting period for Procurement? Process Not module specific
Where in your accounting cycle do you run standard
reports and statements for Procurement? Process Not module specific
What business performance statistics do you monitor for
Procurement? Process Not module specific
What are your Procurement reporting requirements with
respect to functional vs. foreign currencies? Setup, Process Not module specific
What are your Procurement reporting requirements with
respect to summary or detail formats? Obtain report
listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Procurement reporting requirements? Provide examples
of each. Include source (could be manual), user,
frequency, or number of copies. Setup,Process Not module specific
Is there any Procurement reporting requirement that
your current set of reports does not meet? Setup Not module specific
Are Procurement reports standard across multiple Sets
of Books, for example, subsidiaries? Setup Not module specific

Are Procurement reports standard across multiple levels

within a Set of Books, for example, divisions? Setup Not module specific
What account codes and/or descriptions are required on
Procurement reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Procurement report? Setup Not module specific
What Procurement reports are grouped together on a
regular basis and printed in one print run? Setup,Process Not module specific
Who receives a copy of the Procurement reports? Process Not module specific
What is the criteria for determining who should receive a
copy of any Procurement report? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you update a Procurement report’s distribution
list? Process Not module specific
Is the process to update a Procurement report’s
distribution list documented? Process Not module specific
How long does it take to update a Procurement report’s
distribution list? Process Not module specific
How long should it take to update a Procurement
report’s distribution list? Process Not module specific
Who performs the tasks associated with updating a
Procurement report’s distribution list? Process Not module specific
Is there any requirement for on-line (softcopy)
distribution and/or remote location printing for
Procurement reports? Setup,Process Not module specific
Do some of these Procurement reports belong in report
sets? Always being run together? Setup Not module specific
Do the separate business units run their own
Procurement reports? Process,Performance
Not module specific
What type of printers do you run Procurement reports
(including checks, purchase orders and so on) on?
Where are they located? Setup,PerformanceNot module specific
Do you run Procurement reports for different companies
or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Procurement? (for example, by company? by
cost center?) Process Not module specific
Do you have security reports on who can run
Procurement reports? (by company, by cost center and
so on) Setup,Process Not module specific

Will there need to be terminal security for Procurement? Setup Not module specific
Do you run security reports on a regular basis for
Procurement? Process Not module specific
Do you have documentation on your current system
security requirements for Procurement? Process Not module specific
Map each GL user to a menu structure. Will any new
ones need to be created for Procurement? Setup,Process Not module specific
Do you review requirements for validation rules, allowing
certain Procurement accounts to be valid with only
certain other values. Setup Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How are RFQs presently handled, with respect to
creation, transmittal, and approval? Process PO

Are statistics kept on any purchasing, vendors or receipt

information? If yes, price? quality? delivery? what types? Metric PO
Who are your buyers? How many are there? Where
are they located? Setup PO, AP
Are your buyers assigned to certain vendors or items?
How? Setup PO
Are buyers assigned by part, commodity, plant,
randomly, other? Setup PO
What is the approval process for each buyer? Setup PO
What are the purchasing limits for each buyer? Setup PO
Does the buyer merge requisitions together for a single
order? Process PO
Is a buyer required to purchase from a requested
vendor? Setup PO
Can a buyer modify a PO or requisition without a
corresponding change request / authorization from the
requisitioner? Setup PO
How does a buyer communicate a modified PO or
requisition if no change request/authorization from the
requisitioner is needed? Process PO
How many expediters are there? Setup PO
Will you be checking for available funds when creating
your requisitions or purchase orders? Setup PO
Do you want to reserve funds for your requisitions or
purchase orders? Setup PO
How do you define your encumbrance types? Setup PO
Do you want to prevent someone from reserving funds if
you do not have enough funds available? Setup PO
Do all your companies/entities reserve funds? Setup PO
Do you post receipt information for encumbrance
accounting? Setup PO
Do you create budgets for all your accounts? Setup PO, GL

Do you match your AP invoice with the PO's? Setup PO, AP

How do you match purchase order information to AP
invoice information? Process AP, PO

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you match vendor information to your fixed
assets systems when purchasing assets? Process AP, PO, FA

Do you match PO's with receipts? Process PO, INV

Do you perform 2, 3, or 4 way matching in purchasing? Process PO, GL

How often do you post to the General Ledger? Process, Setup PO, GL

Do you post summary or detail information? Process PO, GL

Do you allocate or attribute overhead costs to projects? Process AP, PA, GL

Explain the techniques to allocate or attribute overhead
costs to projects (burdening rates, cost multipliers, and
so on) that you use. Setup,Process PA
Are contracts on projects going to be used? If so, will
they be associated with a line item on a requisition or
purchase order? Process PO
What types of purchase orders do you use? (for
example, Standard, Blanket, Contract and so on) Setup PO
How do you define each purchase order type? Setup PO
Who has access to defining each type of purchase
order? Setup PO

How many purchase orders do you issue monthly? Metric PO

What is the approval process for purchase orders? Process PO

How do you decide who to buy from? Process PO

Do you take advantage of discounts or price breaks? Process PO

Is purchasing centralized or decentralized in your
organization? Setup PO, INV
If purchasing is decentralized, how many plants or
locations do purchasing? Setup PO, INV,MRP
How many different formats do you have for printed
purchase orders? Setup PO
Obtain a copy of each type of PO format Setup PO
Do you modify existing purchase orders?. Setup PO
Do you use unit of measure conversion for PO’s? If so,
which ones? Setup PO, INV

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What percentage of purchased parts are intended for
manufacturing use? Metric PO, INV,MRP
What percentage of purchased parts are intended for
non-manufacturing use? Metric PO

What is the current process of creating a new purchase

order for manufacturing use? (direct material) Process PO, INV,MRP
Are MRP planned purchase orders automatically
assigned to a specific vendor? If so, based on what
criteria? Process NS
Are MRP planned purchase orders automatically
assigned to an existing master or blanket order? If so,
based on what criteria? Process NS
Do you want to be able to update or change the
accounting distribution information for line items in your
purchase orders? Process AP, PO, GL
Do you create purchase orders from on-line
requisitions? Process PO
Do you want to control modifications to your purchase
orders? Setup PO
Do you want to close purchase orders before they have
been truly received & invoiced? Setup PO
Do you want to attach text to your purchase order? How
much? Process PO
Do you automatically or manually create purchase order
numbers? Setup PO
What do you do when you want to stop purchasing from
a particular vendor? Process PO
How do you handle subcontracting? Process PO, INV,WIP
Is commodity class coding being used? Setup PO, INV
Are foreign currency conversions used? If so, how are
exchange rates updated? Setup PO, GL
Do you want to be able to override the item description
by document? Setup PO, INV
Do you enter purchase orders for items that do not
require "receipting"? Setup,Process PO

Do you wish to prevent purchase orders being sent to

Vendors that are on hold in Accounts Payable? Process PO, AP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Are there non-payment vendor sites, not defined in
Accounts Payable, that need to be defined for
Purchasing to order goods/services? Process PO, AP
Are the non-payment vendor sites, not defined in
Accounts Payable, that need to be defined for
Purchasing, "RFQ Only" sites? Process PO, AP
Are there payment terms, not defined in Accounts
Payable, that need to be defined for Purchasing to order
goods/services? Metric PO, AP
Will tax names and rates, defined in Accounts Payable,
have to be revised in any way? Setup PO, AP
Do you want to prevent receivers from seeing the
quantity ordered or quantity remaining to receive (blind
receiving)? Setup PO, INV
Are items received directly into inventory? Process PO, INV
How are items delivered to the requester? Process PO, INV
Do you inspect items at receiving? Setup PO, INV
What are the rules on item inspection? Process PO, INV
Do you use a receipt amount or dollar amount
tolerance? Setup PO, INV

Do you accrue your receipts to the General Ledger? Process PO, AP,GL
Do you receive substitute items? Process PO, INV
How are items received? Process PO, INV
Do you issue requisitions? Process PO
Are requisitions automated or manual? Explain. Setup PO, INV
How are requisitions issued? Process PO, INV
What is the approval process for requisitions? Process PO

Can the requesters approve their own requisitions? Setup PO

What are the criteria for approval of requisitions?
Money, commodity, plant, budget, other? Setup PO

What is the approval process for rejected requisitions? Process PO

Who creates requisitions? Process PO
Are requisitions entered in a central location or will they
come from multiple locations? Process PO, INV
Do you import requisitions from outside systems? from a
MRP? from an inventory system? Process INV

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Is ordering done by part number, vendor part number,

part number revision level? description? other? Setup PO, INV

Are requisitions combined for purchase order creation? Process PO

Are vendors and prices always entered on the
requisition or are not required? Setup PO
Do you automatically or manually generate requisition
numbers? Setup PO
Do you order some items frequently enough to justify
using express requisitions? Setup PO

Can any employees potentially submit a requisition

and/or PO? If not, what type of employees can? What
percent of your employee base does this include? Process PO
What goods or services do you order regularly? Process PO
Do you use request for bids/quotations? Process PO
How do you request for bids from your vendors? Process PO
How do you enter quotations and other information from
your vendors? Process PO
How do you decide which quotations are available to
reference on your purchase orders? Process PO

Are quotations collected for all items to be purchased? Process PO

How many RFQ's do you issue per month? Metric PO
Do you obtain quotations from phone, catalogs or by
other means? Process PO
Do you maintain quotation history? How long? Process PO
Are request for quotes automated? Setup PO
Do you use unit of measure conversion for RFQ’s? Setup PO
Are your RFQ's associated with requisitions or PO's?
How? Process PO
Do you keep track of price breaks on volumes? Process PO
Do you want to be notified when a quotation is about to
expire? Setup PO
Do you require RFQ's before you create a purchase
order? Process PO
Who typically invoices an RFQ? Process PO

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What paperwork is involved to submit a requisition? Process PO

Do you have single or multiple bill to locations? Setup PO, AP
Do you have single or multiple ship to locations? Setup PO, INV

What is the basis for your vendor category breakdown? Setup AP, PO
Who maintains the vendor files, PO or AP? Process PO
Do you have a single consolidated vendor list? Setup PO, AP

Do you have vendors listed in your files multiple times? Setup PO, AP

How do you handle vendors with multiple addresses? Setup PO, AP

Do you have preferred vendors? How do you identify
them? Setup PO, AP
How do you handle vendor numbering? Setup PO, AP
Do you put employees as vendors? If not, how do you
pay employee expenses? Setup PO, AP
Do you have a standard naming convention for vendors
when the name is like "John Smith"? Is it "Smith John"
or "John Smith"? Setup PO, AP
Do you have shared vendors between companies?
How many? Setup PO, AP
How many vendors do you have? Metric PO
What type of vendor analysis do you perform? Process AP, PO
What type of vendor negotiating tools do you use? Process NS
Does commodity coding help identify vendors? Setup PO
Are vendors categorized for reporting purposes? Setup AP, PO

Are vendors categorized for financial tracking purposes? Setup AP, PO

Are products purchased by one legal entity on behalf of
another legal entity? Setup,Process PO
If purchasing is decentralized, how many operating
units are required to support purchasing security
requirements. Setup PO, INV,MRP
Are the purchase orders created from requisitions
generated in other businesses? ProcessSetup PO
Will different businesses be supplied with the same
items ? Setup PO

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you have a single consolidated vendor list, for each
set of books? Setup PO, AP
How do you maintain your Invoice and Disbursement
data? Process Not module specific

How do you audit your Invoice and Disbursement data? Process Not module specific
Which operations/processes do you want to streamline
for Invoice and Disbursement? Process Not module specific
Which operations/processes do you want to eliminate
for Invoice and Disbursement? Process Not module specific

Are there any time-intensive Invoice and Disbursement

operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for Invoice and
Disbursement? Process Not module specific
Is the schedule to close an accounting period for Invoice
and Disbursement documented? Process Not module specific
How long does it take to close an accounting period for
Invoice and Disbursement? Process Not module specific
How long should it take to close an accounting period
for Invoice and Disbursement? Process Not module specific
Is closing an accounting period for Invoice and
Disbursement a hard close or a soft close? Process Not module specific
How are adjustments to closed periods for Invoice and
Disbursement handled? Process Not module specific
How do you open an accounting period for Invoice and
Disbursement? Process Not module specific
Is the schedule to open an accounting period for Invoice
and Disbursement documented? Process Not module specific
How long does it take to open an accounting period for
Invoice and Disbursement? Process Not module specific

Who performs the tasks associated with opening an

accounting period for Invoice and Disbursement? Process Not module specific

Who performs the tasks associated with closing an

accounting period for Invoice and Disbursement? Process Not module specific

Where in your accounting cycle do you run standard

reports and statements for Invoice and Disbursement? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What business performance statistics do you monitor for
Invoice and Disbursement? Process Not module specific
What are your Invoice and Disbursement reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process Not module specific
What are your Invoice and Disbursement reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Invoice and Disbursement reporting requirements?
Provide examples of each. Include source (could be
manual), user, frequency, or number of copies. Setup,Process Not module specific
Is there any Invoice and Disbursement reporting
requirement that your current set of reports does not
meet? Setup Not module specific

Are Invoice and Disbursement reports standard across

multiple Sets of Books, for example, subsidiaries? Setup Not module specific
Are Invoice and Disbursement reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup Not module specific
What account codes and/or descriptions are required on
Invoice and Disbursement reports? Setup Not module specific

Do you provide a "key" of content/information

somewhere on the Invoice and Disbursement report? Setup Not module specific

What Invoice and Disbursement reports are grouped

together on a regular basis and printed in one print run? Setup,Process Not module specific
Who receives a copy of the Invoice and Disbursement
reports? Process Not module specific

What is the criteria for determining who should receive a

copy of any Invoice and Disbursement report? Process Not module specific
How do you update a Invoice and Disbursement report’s
distribution list? Process Not module specific
Is the process to update a Invoice and Disbursement
report’s distribution list documented? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long does it take to update a Invoice and
Disbursement report’s distribution list? Process Not module specific
How long should it take to update a Invoice and
Disbursement report’s distribution list? Process Not module specific

Who performs the tasks associated with updating a

Invoice and Disbursement report’s distribution list? Process Not module specific
Is there any requirement for on-line (softcopy)
distribution and/or remote location printing for Invoice
and Disbursement reports? Setup,Process Not module specific

Do some of these Invoice and Disbursement reports

belong in report sets? Always being run together? Setup Not module specific
Do the separate business units run their own Invoice
and Disbursement reports? Process,Performance
Not module specific
What type of printers do you run Invoice and
Disbursement reports (including checks, purchase
orders etc.) on? Where are they located? Setup,PerformanceNot module specific
Do you run Invoice and Disbursement reports for
different companies or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Invoice and Disbursement? (for example, by
company? by cost center?) Process Not module specific
Do you have security reports on who can run Invoice
and Disbursement reports? (by company, by cost center
and so on) Setup,Process Not module specific
Will there need to be terminal security for Invoice and
Disbursement? Setup Not module specific
Do you run security reports on a regular basis for
Invoice and Disbursement? Process Not module specific

Do you have documentation on your current system

security requirements for Invoice and Disbursement? Process Not module specific

Map each GL user to a menu structure. Will any new

ones need to be created for Invoice and Disbursement? Setup,Process Not module specific

Do you review requirements for validation rules, allowing

certain Invoice and Disbursement accounts to be valid
with only certain other values. Setup Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How long do you do check reconciliation? Process AP

Do you get a tape from the bank for check
reconciliation? If yes, can I get the format of the bank
tape? Process,Setup AP
Is there a requirement to do on-line bank
reconciliations? Process AP
What are the requirements for reporting tax payments
(e.g. company, rate or tax authority)? Setup AP
How do you record taxes within the GL? Setup AP, GL
Is there a requirement to support multiple bank
accounts? Setup AP
Is there a requirement to support foreign currency bank
accounts? Setup AP

What disbursement (document) types are currently

processed through these bank accounts? Setup AP
How are your current payment terms structured? Setup AP
Do you use percentage due or amount due? Setup AP
Are due dates calculated based on a specific day of the
month or on a number of days from the payment terms
date? Setup AP
Is there a provision for discounts within the current
payment terms? Setup AP
How are discount dates calculated - based on a specific
day of the month or on a number of days from the
payment terms date? Setup AP
Is there a requirement to use multiple discount levels at
present or in the future? Setup AP
How many different sites issue checks? Metric AP

How many checks do you write/produce per period? Metric AP

Is there a requirement to use Computer Generated
checks? Process AP
What is your policy to cancel checks? Process AP

Is there a requirement to use Electronic Funds Transfer? Process AP

Is there a requirement to use Wire Transfers? Process AP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Is there a requirement to process Automatic Payments? Process AP

Is there a requirement to process Manual Payments? If

so, is a separate bank account used? Process AP

Is there a requirement to process Partial Payments? Process AP

Is there a requirement to process Pre-Payments? Process AP

Is there a requirement to process Recurring Payments? Process AP

Is there a requirement to process ‘Quick Checks’? Process AP

What is the current procedure for vendor advances? Process AP

How are vendor advances reconciled when the invoice
is submitted? Process AP
Do you have a priority system for payments? Process AP
Would you use a priority system for payments? Process AP
What is your current payment cycle? (How often do you
print checks?) Process AP
If recurring payments are used, what is the normal
period cycle for these payments? Process AP
Are all invoices paid in local currency? Process AP

Is/will there be a requirement to use multiple currencies? Process AP

Do check payments have to be approved before they
are run? Process AP
Do you have a minimum or maximum payment amount
per check? Process AP
Do you have a minimum or maximum payment amount
per run? Process AP
What is the current check layout for computer generated
checks? Setup,Process AP
How many formats do you have? Metric AP
Do you print the check number on the check/remittance
or is it pre-printed? Setup,Process AP
Should a remittance advice note be produced, and
when? Process AP
How should an overflow situation be handled? Process AP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any special sequencing of checks when
printing? Process AP
Is there a dedicated printer for checks? Setup AP
What type of printer is used for checks? Setup AP
What period types would be used for these reports, e.g.
weekly, monthly or quarterly? Process AP
Where are the pre-printed checks stored? Process AP
Is there a requirement to restrict the access to the check
printing function? Process AP
What is the policy/procedures for handling stop
payments? Process AP
What is the policy /procedures for handling void
payments if they have been recorded? Process AP
What is the policy /procedures for handling void
payments if they have not been recorded? Process AP
Do you pay any vendors on a priority basis according to
funds available? Setup,Process AP
Is there a requirement to prioritize payments? Setup AP

Do you require batch control to manage invoice entry? Setup,Process AP

Who enters invoices and how often? Process AP
Do you receive invoices at a central location? Process AP
How do you physically store invoices once entered into
the computer? Process AP
Are invoices billed to distinct companies, cost centers or
other? Process AP
How many invoices per period do you enter? Metric AP
Do you have security requirements on who can enter
data (invoice processing, payment processing, and
check processing)? Setup,Process AP
How are invoices identified (numbered)? vendor’s
invoice number, date, or next allocated number? Setup AP
How many liability accounts do you use? Metric,Setup AP, GL
Can you identify any frequently used expense
distributions within your current system (for example,
rent or telephone payments)? Setup AP
Are these recurring expenses for fixed or varying
amounts? Setup AP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there a requirement to match invoices to related
purchase orders? Setup AP
How are you currently matching invoices to purchase
orders? Process AP

Will some invoices never have purchase orders? Process AP

Should invoices be matched completely, partially or
both? Setup AP

Do you perform 2, 3, or 4 way matching of invoices? Setup,Process AP

Do you currently have any tolerance levels for

matching? (Price Tolerance, Quantity Ordered
Tolerance, Quantity Received Tolerance, or Tax
Tolerance?) Setup AP
Would you like to approve your invoices on-line, by
batch or have both options? Setup AP
What is the internal approval process for an invoice in
your organization at present? Process AP
Are there situations where an invoice needs to be
placed on hold and then manually released? Setup,Process AP
Describe the approval process when invoices need to
be placed on hold and manually released? Process AP
Where an invoice needs to be placed on hold and then
manually released, can these invoices be "posted" to the
General Ledger? Setup,Process AP
How often do you "post" information to your General
ledger? Process,Metric AP, GL

Do you use Cash or Accrual Based Accounting? Process AP

Do you post (or wish to post) in detail or in summary to
the general ledger? Process AP, GL

When do you start your AP close? Process AP

Do you have any documentation on your AP close? Process AP

Do you allow posting invoices back to prior periods? Process AP

If you have multiple organizations, do they all close at
the same time or separately? Process AP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there a requirement to track duplicate vendor
information within the Payables system? Process AP
What other audit requirements are needed? Process AP

Do you need to restrict access to certain functions? Process AP

Is there a requirement to group vendors for payment
purposes? Setup,Process AP, PO
Which vendors should be grouped and why? Setup,Process AP
Is there a requirement to define vendor sites which can
receive payments and sites which cannot receive
payments Setup AP
Do you use encumbrance accounting? How do you use
it? Process, Performance
AP
For the purpose of Invoice Aging Reports, what aging
periods are currently in use? Process,Performance
AP
Is there a requirement to produce ‘Key Indicators’
Reports to review productivity and pinpoint problem
areas? Performance AP

Is there a need to define any additional aging periods? Process,Performance

AP
Do you have to pay other businesses in different Set of
Books within the same GL Setup AP
Do you have a central registry of vendors which
supports more than one business? Process AP
Will you need to make payments to businesses in
different GL set of books Process AP

How do you maintain your Fixed Asset Accounting data? Process FA

How do you audit your Fixed Asset Accounting data? Process FA

Which operations/processes do you want to streamline
for Fixed Asset Accounting? Process FA
Which operations/processes do you want to eliminate
for Fixed Asset Accounting? Process FA

Are there any time-intensive Fixed Asset Accounting

operations/processes that need to be addressed? Process FA
How do you close an accounting period for Fixed Asset
Accounting? Process FA

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is the schedule to close an accounting period for Fixed
Asset Accounting documented? Process FA
How long does it take to close an accounting period for
Fixed Asset Accounting? Process FA
How long should it take to close an accounting period
for Fixed Asset Accounting? Process FA
Is closing an accounting period for Fixed Asset
Accounting a hard close or a soft close? Process FA
How are adjustments to closed periods for Fixed Asset
Accounting handled? Process FA
How do you open an accounting period for Fixed Asset
Accounting? Process FA
Is the schedule to open an accounting period for Fixed
Asset Accounting documented? Process FA
How long does it take to open an accounting period for
Fixed Asset Accounting? Process FA
Who performs the tasks associated with opening an
accounting period for Fixed Asset Accounting? Process FA
Who performs the tasks associated with closing an
accounting period for Fixed Asset Accounting? Process FA

Where in your accounting cycle do you run standard

reports and statements for Fixed Asset Accounting? Process FA
What business performance statistics do you monitor for
Fixed Asset Accounting? Process FA
What are your Fixed Asset Accounting reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process FA
What are your Fixed Asset Accounting reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process FA

What reports do you currently generate to meet your

Fixed Asset Accounting reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process FA
Is there any Fixed Asset Accounting reporting
requirement that your current set of reports does not
meet? Setup FA

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Are Fixed Asset Accounting reports standard across

multiple Sets of Books, for example, subsidiaries? Setup FA
Are Fixed Asset Accounting reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup FA
What account codes and/or descriptions are required on
Fixed Asset Accounting reports? Setup FA

Do you provide a "key" of content/information

somewhere on the Fixed Asset Accounting report? Setup FA

What Fixed Asset Accounting reports are grouped

together on a regular basis and printed in one print run? Setup,Process FA
Who receives a copy of the Fixed Asset Accounting
reports? Process FA

What is the criteria for determining who should receive a

copy of any Fixed Asset Accounting report? Process FA
How do you update a Fixed Asset Accounting report’s
distribution list? Process FA
Is the process to update a Fixed Asset Accounting
report’s distribution list documented? Process FA
How long does it take to update a Fixed Asset
Accounting report’s distribution list? Process FA
How long should it take to update a Fixed Asset
Accounting report’s distribution list? Process FA
Who performs the tasks associated with updating a
Fixed Asset Accounting report’s distribution list? Process FA
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Fixed Asset
Accounting reports? Setup,Process FA

Do some of these Fixed Asset Accounting reports

belong in report sets? Always being run together? Setup FA
Do the separate business units run their own Fixed
Asset Accounting reports? Process,Performance
FA
What type of printers do you run Fixed Asset Accounting
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceFA

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you run Fixed Asset Accounting reports for different
companies or cost centers? Process FA
Do you have security requirements on who can enter
data for Fixed Asset Accounting? (for example, by
company? by cost center?) Process FA
Do you have security reports on who can run Fixed
Asset Accounting reports? (by company, by cost center,
and so on) Setup,Process FA
Will there need to be terminal security for Fixed Asset
Accounting? Setup FA
Do you run security reports on a regular basis for Fixed
Asset Accounting? Process FA

Do you have documentation on your current system

security requirements for Fixed Asset Accounting? Process FA

Map each GL user to a menu structure. Will any new

ones need to be created for Fixed Asset Accounting? Setup,Process FA
Do you review requirements for validation rules, allowing
certain Fixed Asset Accounting accounts to be valid with
only certain other values. Setup FA
Do you have any category aliases? Setup, Process FA
Do you have any location aliases? Setup, Process FA

Do you have any accounting aliases (if not done in GL)? Setup, Process FA
How do you categorize your fixed assets now? Process FA

Are your asset categories unique for each combination

of asset cost account in your general ledger,
depreciation method, useful life and prorate convention? Setup, Process FA

Are fixed assets which use the same asset account in

your general ledger, ever split into more than one group
for accounting or tax depreciation purposes? Setup, Process FA
Do you group fixed assets which use different asset
accounts for reporting purposes? Setup, Process FA

Do you have a special name (alias) for each category? Process FA

Data Conversion (note: refer to sizing questions
previously asked) FA

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Process Revisit
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How is your corporate and tax information stored now? Process FA

Do you have your vendor information in electronic form? Process FA

Do you have your employee information in electronic
form? Process FA
Do you have your location information in electronic
form? Process FA
What systems are you using to store asset, vendor,
employee and location information now? Process FA

What is the current accuracy of your asset information? Process FA

What are your prorate conventions? Process FA
Do you have any depreciation ceilings? For luxury
items? Process FA
What are your Investment Tax Credit rates, recapture
rates and ceiling rates? Process FA
Identify price indexes. Process FA
What are your depreciation methods? Process FA
What are your useful lives? Process FA

How do you account for prior period additions,

retirements or other transactions in your general ledger? Process FA

Do you use ITC for any fixed assets still in service? Process FA
Do you depreciate leased items, or leasehold
improvements? Process FA

Does any department or departments receive the

depreciation expense for assets used by another
department? If so, do these expenses eventually get
redistributed to asset users? Process FA
Explain how your cost centers or departments are
organized? Process FA
How many fixed assets does your company own? How
are they numbered? Process, Metric FA
Do you need to track fixed assets that are not
depreciated? Process FA
Do you track different information for different types of
fixed assets? Process, Setup FA

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What basic information about each asset do you store? Process FA

Are your fixed assets located in several countries? Process FA

How do you number your fixed assets? Process FA
Do you have physical tags on your fixed assets? Setup, Process FA
Do you track leased assets using Oracle Assets? Process FA
What is your oldest date placed in service for your fixed
assets? Process FA
Do you have standard depreciation for your fixed
assets? Process FA
Do you associate your fixed assets with vendors? Process FA
Do you use multiple currencies when purchasing,
depreciating, reporting or posting financial information
about you fixed assets? Process, Setup FA
What system do you use presently to do your fixed asset
accounting? Process FA
What systems do you use to track and inventory your
fixed assets? Process FA
Does your current system track asset possession by
employee, department, or cost center? Process FA
What property types do you use (Personal 1245, Real
1250, and so on) Process FA
What are your monthly reporting requirements? Process FA
Where are your fixed assets located? Process FA

How do you report property values for tax purposes? Process FA

Do you have special names for each location (aliases)? Process FA

Do you assign fixed assets to employees? Process FA
Do you have security requirements on who can enter
data? Process FA

Who can enter data in different companies/cost centers? Process FA

Do you have documentation on your current system
security requirements? Process FA
Do they run security reports on a regular basis? Process FA
What security measures do you require for your asset
information? Process FA

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many different companies in your organization own
fixed assets? Process FA
In what countries are your fixed assets located? Process FA
Who tracks financial and tax information in each
country? Process FA
Explain the accounting structure and reporting methods
used to consolidate your asset cost and depreciation
expenses? Process FA
Do you post your asset financial information in summary
or detail to your general ledger? Process FA
How many corporate depreciation books do you
maintain? If more than one, why? Process FA
How many different tax depreciation books do you
maintain in each of your companies? How are they
used? Process FA
Do you adjust depreciation in your tax books? Process FA
Do you maintain any other types of depreciation or asset
valuation books? Process FA
What are your capital budgeting requirements? Process FA

How often do you calculate depreciation for corporate

accounting, tax, and capital budgeting purposes? Process FA
Transactions (note: refer to sizing questions previously
asked) FA
How many fixed assets do you purchase each
accounting period? Metric FA

How often do you transfer large numbers of fixed assets

from one person, cost center, or location to another? Metric FA

How often, and for what reasons, do you change fixed

asset depreciation method or life for a single asset? Metric FA
How often do you change the useful life, depreciation
method, or prorate convention of all fixed assets in a
category? Metric FA
How many retirements do you do per period? Metric FA

Do you amortize adjustments made in the prior period

over the remaining useful life of the asset or do you
expense the catch- up depreciation in the current
period? Process FA

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you want your fixed assets automatically added from

your feeder Accounts Payable system? Process FA
What Accounts Payable system do you use? Process FA
Do you ever retire fixed assets in the same period they
were purchased? Process FA
How often do you perform physical inventories of your
fixed assets? Process FA
Do you cycle count your assets? Process FA

How do you maintain your Employee Expense data? Process Not module specific
How do you audit your Employee Expense data? Process Not module specific
Which operations/processes do you want to streamline
for Employee Expense? Process Not module specific
Which operations/processes do you want to eliminate
for Employee Expense? Process Not module specific
Are there any time-intensive Employee Expense
operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for Employee
Expense? Process Not module specific
Is the schedule to close an accounting period for
Employee Expense documented? Process Not module specific
How long does it take to close an accounting period for
Employee Expense? Process Not module specific
How long should it take to close an accounting period
for Employee Expense? Process Not module specific
Is closing an accounting period for Employee Expense a
hard close or a soft close? Process Not module specific
How are adjustments to closed periods for Employee
Expense handled? Process Not module specific
How do you open an accounting period for Employee
Expense? Process Not module specific
Is the schedule to open an accounting period for
Employee Expense documented? Process Not module specific
How long does it take to open an accounting period for
Employee Expense? Process Not module specific
Who performs the tasks associated with opening an
accounting period for Employee Expense? Process Not module specific
Who performs the tasks associated with closing an
accounting period for Employee Expense? Process Not module specific

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Where in your accounting cycle do you run standard

reports and statements for Employee Expense? Process Not module specific
What business performance statistics do you monitor for
Employee Expense? Process Not module specific
What are your Employee Expense reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process Not module specific
What are your Employee Expense reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Employee Expense reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process Not module specific

Is there any Employee Expense reporting requirement

that your current set of reports does not meet? Setup Not module specific
Are Employee Expense reports standard across multiple
Sets of Books, for example, subsidiaries? Setup Not module specific

Are Employee Expense reports standard across multiple

levels within a Set of Books, i e., divisions? Setup Not module specific
What account codes and/or descriptions are required on
Employee Expense reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Employee Expense report? Setup Not module specific

What Employee Expense reports are grouped together

on a regular basis and printed in one print run? Setup,Process Not module specific

Who receives a copy of the Employee Expense reports? Process Not module specific
What is the criteria for determining who should receive a
copy of any Employee Expense report? Process Not module specific
How do you update a Employee Expense report’s
distribution list? Process Not module specific
Is the process to update a Employee Expense report’s
distribution list documented? Process Not module specific
How long does it take to update a Employee Expense
report’s distribution list? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long should it take to update a Employee Expense
report’s distribution list? Process Not module specific
Who performs the tasks associated with updating a
Employee Expense report’s distribution list? Process Not module specific
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Employee Expense
reports? Setup,Process Not module specific

Do some of these Employee Expense reports belong in

report sets? Always being run together? Setup Not module specific
Do the separate business units run their own Employee
Expense reports? Process,Performance
Not module specific
What type of printers do you run Employee Expense
reports (including checks, purchase orders and so on)
on? Where are they located? Setup,PerformanceNot module specific
Do you run Employee Expense reports for different
companies or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Employee Expense? (for example, by
company? by cost center?) Process Not module specific
Do you have security reports on who can run Employee
Expense reports? (by company, by cost center, and so
on) Setup,Process Not module specific
Will there need to be terminal security for Employee
Expense? Setup Not module specific
Do you run security reports on a regular basis for
Employee Expense? Process Not module specific

Do you have documentation on your current system

security requirements for Employee Expense? Process Not module specific

Map each GL user to a menu structure. Will any new

ones need to be created for Employee Expense? Setup,Process Not module specific
Do you review requirements for validation rules, allowing
certain Employee Expense accounts to be valid with
only certain other values. Setup Not module specific
Is there a requirement to process employee expense
reports? Process AP
Is there a standard employee expense claim form? Setup, Process AP

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the current process to generate expense
payments to employees? Process AP
How frequently are employee expense claims
processed? Metric AP

How many employee expense claims are processed? Metric AP

Are these expense claims assigned a special pay
priority - high or low? (Before/after other vendor
payments for example.) Process,Setup AP

What is the current procedure for employee advances? Process AP

How are these reconciled when the expense claim is
submitted? Process AP
Do your employees have company credit cards? Process AP
How are company credit cards handled? Process AP

How do you maintain your Invoice Generation data? Process Not module specific
How do you audit your Invoice Generation data? Process Not module specific
Which operations/processes do you want to streamline
for Invoice Generation? Process Not module specific
Which operations/processes do you want to eliminate
for Invoice Generation? Process Not module specific
Are there any time-intensive Invoice Generation
operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for Invoice
Generation? Process Not module specific
Is the schedule to close an accounting period for Invoice
Generation documented? Process Not module specific
How long does it take to close an accounting period for
Invoice Generation? Process Not module specific
How long should it take to close an accounting period
for Invoice Generation? Process Not module specific
Is closing an accounting period for Invoice Generation a
hard close or a soft close? Process Not module specific
How are adjustments to closed periods for Invoice
Generation handled? Process Not module specific
How do you open an accounting period for Invoice
Generation? Process Not module specific
Is the schedule to open an accounting period for Invoice
Generation documented? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long does it take to open an accounting period for
Invoice Generation? Process Not module specific
Who performs the tasks associated with opening an
accounting period for Invoice Generation? Process Not module specific
Who performs the tasks associated with closing an
accounting period for Invoice Generation? Process Not module specific

Where in your accounting cycle do you run standard

reports and statements for Invoice Generation? Process Not module specific
What business performance statistics do you monitor for
Invoice Generation? Process Not module specific
What are your Invoice Generation reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process Not module specific
What are your Invoice Generation reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Invoice Generation reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process Not module specific

Is there any Invoice Generation reporting requirement

that your current set of reports does not meet? Setup Not module specific
Are Invoice Generation reports standard across multiple
Sets of Books, for example, subsidiaries? Setup Not module specific

Are Invoice Generation reports standard across multiple

levels within a Set of Books, for example, divisions? Setup Not module specific
What account codes and/or descriptions are required on
Invoice Generation reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Invoice Generation report? Setup Not module specific

What Invoice Generation reports are grouped together

on a regular basis and printed in one print run? Setup,Process Not module specific

Who receives a copy of the Invoice Generation reports? Process Not module specific
What is the criteria for determining who should receive a
copy of any Invoice Generation report? Process Not module specific

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you update a Invoice Generation report’s
distribution list? Process Not module specific
Is the process to update a Invoice Generation report’s
distribution list documented? Process Not module specific
How long does it take to update a Invoice Generation
report’s distribution list? Process Not module specific
How long should it take to update a Invoice Generation
report’s distribution list? Process Not module specific
Who performs the tasks associated with updating a
Invoice Generation report’s distribution list? Process Not module specific
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Invoice Generation
reports? Setup,Process Not module specific

Do some of these Invoice Generation reports belong in

report sets? Always being run together? Setup Not module specific
Do the separate business units run their own Invoice
Generation reports? Process,Performance
Not module specific
What type of printers do you run Invoice Generation
reports (including checks, purchase orders and so on)
on? Where are they located? Setup,PerformanceNot module specific
Do you run Invoice Generation reports for different
companies or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Invoice Generation? (for example, by company?
by cost center?) Process Not module specific
Do you have security reports on who can run Invoice
Generation reports? (by company, by cost center and so
on) Setup,Process Not module specific
Will there need to be terminal security for Invoice
Generation? Setup Not module specific
Do you run security reports on a regular basis for
Invoice Generation? Process Not module specific

Do you have documentation on your current system

security requirements for Invoice Generation? Process Not module specific

Map each GL user to a menu structure. Will any new

ones need to be created for Invoice Generation? Setup,Process Not module specific

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you review requirements for validation rules, allowing
certain Invoice Generation accounts to be valid with only
certain other values. Setup Not module specific
What types of customers do you have? Process AR
How do you group your customers for credit limits/credit
checks? Process,Setup AR

How do you group your customers for statements? Process,Setup AR

How do you group your customers for interest charges
for late payments? Process,Setup AR

How do you group your customers for payment rules? Process,Setup AR

How many customers do you have? Metric AR
What type of payment terms do you provide? Setup AR
Do you provide split term payment terms? Setup AR
Do you provide discount payment terms? Setup AR
Do you use customer agreements/contracts to manage
specific price lists? Process OE, AR
Do you use customer agreements/contracts to manage
specific discounts? Process OE, AR
Do you use customer agreements/contracts to manage
specific payment terms? Process OE, AR
Do you use customer agreements/contracts to manage
specific invoicing policies? Process OE, AR
How do you track customer contact people? Process OE, AR
Do you automatically number new customers as they
are created? Process AR
Do you automatically number customer business
purposes as they are created? Process AR
Do you track and record relationships between
customers for example, franchises, subsidiaries, and so
on? Process AR
Do you create reciprocal customer relationships
whenever you create a relationship between customers
for tracking purposes? Process AR
Do you send customers statements? Process AR
Do you have multiple "remit tos"? Process AR
How are multiple "remit tos" determined for each
customer? Process AR

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What credit information is tracked for each customer? Process AR

Do terms and conditions of customer agreements and/or
payment terms change based upon the status of their
accounts? Process AR
How do you maintain/audit your customer data? Process AR
Do you have a prospect system separate from the
receivables customers? Process AR
How do you receive notice to create/generate a
customer order? Process OE
Who has access to your customer database? Process AR
Do you have the same customers repeated multiple
times in the datafiles or the same customer for different
operating units? Process AR
How do you track customers with different or multiple
bill-to and ship-to addresses? Process AR
Who maintains your customer information? Process AR
How do you receive notice to create/generate an invoice
to bill a customer? Process AR

How do you link the specific products/services that you

sell, with general ledger accounts at Invoice Entry? Setup,Process AR, GL

Do you regularly invoice customers for the same items? Process AR

Do you use standard invoice lines with default pricing
and default accounting information? Setup,Process AR

Do you ever use invoice forms and/or the invoice entry

process for transactions other than billing customers? Process AR
Do you use Debit Memos? Process AR
How are Debit Memos accounted for? Process AR
Why are Debit Memos used? Process AR
What items appear on Debit Memos? Process AR
Do you use Customer Account Credit Memos? Process AR
How are Customer Account Credit Memos used? Process AR
Why are Customer Account Credit Memos used? Process AR
What items appear on Customer Account Credit
Memos? Process AR
Do you enter invoices in batches? Process AR

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How are batch invoices defined? Setup AR
Do you use batch controls, such as counts and
amounts? Process AR
What are the units of measure you use when you bill
customers for products and/or services? Setup,Process AR
Do you require taxes to be established for use when
preparing invoices? Setup AR
Do you validate the tax rate against a Customer’s Ship
To address when preparing invoices? Setup AR
Do you have any subsidiaries that bill customers in a
foreign currency? Process AR, GL
Are there any other foreign currency issues regarding
invoice generation? Process AR, GL
How many invoice types do you have? Setup,Metric AR
How frequently do you invoice your customers? Metric AR
How do you track sales revenue on invoices? How is it
reported? Process AR
What different shipping methods do you use? Process AR
How do you number your invoices? Process AR

Do you have standard default line items that you use? Process AR
Do you have standard default line items that you use or
are most lines free format? Process AR
What type of units of measure do you use? Process AR
Do you have different price schedules dependent on
customer or volumes? Process AR
Where are your price schedules maintained? Process AR
How often are sales orders invoiced? Metric AR
What is the criteria to invoice? Process AR
What items appear on your invoices (inventory? non-
inventory?) Process AR
Who maintains your valid payment terms? What are
they? Process AR
What paper stock is used to print the invoices? Process AR
Where are the invoices printed? How many printers and
where are they? Pre-printed forms? Process AR

What remit to address is assigned for your invoices? Process AR

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you assign shipping charges for your invoices? Process AR

How are shipping charges calculated? Process AR
How do you calculate your tax charges? What are the
rates? Process AR

How do you keep your tax rate information up to date? Process AR

Why are credit memos used? Process AR
How are the revenue, receivable, freight and tax
accounts configured for each invoice type? Process AR

How are adjustments to closed periods handled? Process AR

Do you ever recognize revenue from a single
transaction over multiple periods? Process AR
When do you recognize revenue? Process AR
How many General Ledger accounts do you distribute
to? Setup, Process AR
When do you create or recognize outstanding
receivables? Process AR
Do you distribute earned and unearned revenue? What
are the GL accounts? Setup,Process AR
Do you have unbilled receivables? Process AR
Is revenue assignment associated with sales people
information? Process AR

Do you assign non-revenue credit to sales people? Process AR

Do you have special revenue recognition for long-term
agreements? Process AR
How do you maintain and assign salespeople to
customers? Process, Setup AR
Do you track Sales Territory Information? Process AR
How is Sales Territory Information for tracking purposes
derived? (for example, customer, salesperson, and so
on) Process AR

What are the milestones of your sales order cycle? Setup OE

Does your sales order cycle involve product shipment? Setup,Process OE, AR

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
If your sales order cycle involves product shipment, how
do you manage partial shipments and resulting
backorders? Setup,Process OE, AR
Do you maintain mandatory and/or optional reviews in
your orders cycle for credit risk, legal compliance, and/or
other approvals? Process AR
Do you use standard item codes with default pricing and
default accounting information? Setup,Process OE, AR
Do you enter orders in batches? Process OE, AR, GL
How are batch orders defined? Setup OE, AR, GL
Do you use batch controls, such as counts and
amounts? Process OE, AR, GL
What are the units of measure you use when you order
items? Setup,Process OE, AR, GL

Do you have customers who order for other customers? Process OE, AR, GL
How do you handle orders without shipment
information? Process OE, AR, GL

How do you handle orders from unknown customers? Process OE, AR, GL
What are your policies and procedures about adjusting
orders? Process OE, AR, GL
What are your policies and procedures about canceling
orders? Process OE, AR, GL
How often do you adjust orders? Metric OE, AR, GL
How often do you cancel orders? Metric OE, AR, GL
How many orders do you receive in a month? Metric OE, AR, GL
How many orders are canceled in a period? Metric, Process OE, AR, GL
What are the reasons for canceled orders? Metric,Process OE, AR, GL
Do you have sales representatives? How many? Process,Metric AR
How do you breakup territory for sales? Process AR
How do you assign commissions? Process AR
Do you track non-revenue sales credits? Process AR

Do you automatically determine the general ledger

accounts for specific transactions (for example,
receivables, freight, tax, unearned revenue, unbilled
receivables, and so on) during Invoice Entry? Setup AR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you have a central registry of customers which
supports more than one business? Process AR
Will customers of different businesses be supplied with
the same items ? Process AR

How do you maintain your Customer Payment data? Process Not module specific
How do you audit your Customer Payment data? Process Not module specific
Which operations/processes do you want to streamline
for Customer Payment ? Process Not module specific
Which operations/processes do you want to eliminate
for Customer Payment ? Process Not module specific
Are there any time-intensive Customer Payment
operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for Customer
Payment ? Process Not module specific
Is the schedule to close an accounting period for
Customer Payment documented? Process Not module specific
How long does it take to close an accounting period for
Customer Payment ? Process Not module specific
How long should it take to close an accounting period
for Customer Payment ? Process Not module specific
Is closing an accounting period for Customer Payment
a hard close or a soft close? Process Not module specific
How are adjustments to closed periods for Customer
Payment handled? Process Not module specific
How do you open an accounting period for Customer
Payment ? Process Not module specific
Is the schedule to open an accounting period for
Customer Payment documented? Process Not module specific
How long does it take to open an accounting period for
Customer Payment ? Process Not module specific
Who performs the tasks associated with opening an
accounting period for Customer Payment ? Process Not module specific
Who performs the tasks associated with closing an
accounting period for Customer Payment ? Process Not module specific

Where in your accounting cycle do you run standard

reports and statements for Customer Payment ? Process Not module specific
What business performance statistics do you monitor for
Customer Payment ? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What are your Customer Payment reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process Not module specific
What are your Customer Payment reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Customer Payment reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process Not module specific

Is there any Customer Payment reporting requirement

that your current set of reports does not meet? Setup Not module specific
Are Customer Payment reports standard across
multiple Sets of Books, for example, subsidiaries? Setup Not module specific
Are Customer Payment reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup Not module specific
What account codes and/or descriptions are required on
Customer Payment reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Customer Payment report? Setup Not module specific

What Customer Payment reports are grouped together

on a regular basis and printed in one print run? Setup,Process Not module specific
Who receives a copy of the Customer Payment
reports? Process Not module specific
What is the criteria for determining who should receive a
copy of any Customer Payment report? Process Not module specific
How do you update a Customer Payment report’s
distribution list? Process Not module specific
Is the process to update a Customer Payment report’s
distribution list documented? Process Not module specific
How long does it take to update a Customer Payment
report’s distribution list? Process Not module specific
How long should it take to update a Customer Payment
report’s distribution list? Process Not module specific
Who performs the tasks associated with updating a
Customer Payment report’s distribution list? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Customer Payment
reports? Setup,Process Not module specific

Do some of these Customer Payment reports belong in

report sets? Always being run together? Setup Not module specific
Do the separate business units run their own Customer
Payment reports? Process,Performance
Not module specific
What type of printers do you run Customer Payment
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceNot module specific
Do you run Customer Payment reports for different
companies or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Customer Payment ? (for example, by
company? by cost center?) Process Not module specific
Do you have security reports on who can run Customer
Payment reports? (by company, by cost center, and so
on) Setup,Process Not module specific
Will there need to be terminal security for Customer
Payment ? Setup Not module specific
Do you run security reports on a regular basis for
Customer Payment ? Process Not module specific

Do you have documentation on your current system

security requirements for Customer Payment ? Process Not module specific

Map each GL user to a menu structure. Will any new

ones need to be created for Customer Payment ? Setup,Process Not module specific
Do you review requirements for validation rules, allowing
certain Customer Payment accounts to be valid with
only certain other values. Setup Not module specific
How do you enter/manage a credit amount owed to the
customer by your company? Process AR
How do you enter/manage a credit amount owed to your
company by the customer Process AR
Do you send customers statements? Process AR
Do you ever adjust receivables? Process AR
How do you adjust receivables? Process AR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you limit the amounts when adjusting receivables? Process AR

What do your agings look like? Process AR
Do you have multiple "remit tos"? Process AR

How are multiple "remit tos" determined for a customer? Process AR

What credit information is tracked for each customer? Process AR

Do you charge finance charges? Process AR
How do you charge finance charges? Process AR
Do you send dunning letters to customers? Process AR
Do collectors actively call customers on delinquent
items? Process AR
What is the process for tracking actions to collect on
delinquent accounts? Process AR
Is the process for tracking actions to collect on
delinquent accounts automated? Process AR
Do terms and conditions of customer agreements and/or
payment terms change based upon the status of their
accounts? Process AR
Do you monitor your collectors performance? Process AR
What metrics are used to monitor collections
performance? Metric AR

Do you run a detailed expense statement periodically? Process AR

How often is a detailed expense statement run and to
whom is it distributed? Process AR
Do you do cash requirements forecasting? Process AR

What sort of buckets do you use for cash requirements

forecasting? (for example, 30, 60, 90...) Process AR
How do you monitor customer account status? Process AR
Do you have a separate aging for collectors? Process AR
Do you use Debit Memos? Process AR
How are Debit Memos accounted for? Process AR
Why are Debit Memos used? Process AR
What items appear on Debit Memos? Process AR
Do you use Customer Account Credit Memos? Process AR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How are Customer Account Credit Memos accounted
for? Process AR
Why are Customer Account Credit Memos used? Process AR
What items appear on Customer Account Credit
Memos? Process AR
How do you maintain/audit your customer data? Process AR, GL

How are adjustments to closed periods handled? Process AR

Do you enter your payments in batches? Setup AR
How are batches identified? Setup AR

How do your customers generally pay invoices?single

check -- single invoicesingle check -- multiple
invoicesmultiple checks -- multiple invoices Process AR
Do you use batch control counts and amounts? Setup AR
Do you use more than one bank account and/or cash
account? Setup AR
Do you have customers who pay other customers’
invoices? Process AR
Do you use lockboxes? Process AR
How many lockboxes do you use? Metric AR
What types of payments are received and input? (for
example, check, cash, and so on) Setup,Process AR
How do you receive and input payments? Setup,Process AR
Do you receive deposits and/or prepayments? Process AR
Do you receive non-customer related payments? Process AR

How are non-customer related payments accounted for? Process AR

How do you handle payments without remittance
information? Process AR

How do you handle payments from unknown sources? Process AR

What are your policies and procedures about adjusting
payments? Process AR
What are your policies and procedures about reversing
payments? Process AR
How often do you adjust payments? Metric AR
How often do you reverse payments? Metric AR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many payments do you receive in a month? Metric AR

How many checks are returned by the bank in a period? Metric, Process AR
What are the reasons for checks being returned by the
bank? Process AR
Who applies cash? Process AR
How is cash applied? Process AR
Do you create chargebacks (Debit Items) for customer
deductions? Process AR
Do you reconcile payments with the bank? Process AR
How do you reconcile payments with the bank? Process AR

How often do you reconcile payments with the bank? Process AR

How are bank reconciliation errors handled? Process AR
Do you forecast cash collection for collectors? Performance AR
What are your goals for cash collection and DSO? Performance AR
How do you enter/manage a credit amount owed to the
customer by your company? Process AR
How do you enter/manage a credit amount owed to your
company by the customer Process AR
Do you have a central registry of customers which
supports more than one business? Process AR
Do you send dunning letters to customers? Process AR
Are there businesses in different GL Set of Books
whom you will need to invoice ? Process AR, GL
Will you need to invoice for the same items from
different businesses ? Process AR

Does your company prepare budgets? Process GL

What types of budgets do you prepare? (for example,
revenue & expenses, balance sheets, capital, project,
and so on) Process GL, PA
Do your company’s key performance indicators drive the
budgets? Process GL
How many budgets do you prepare for an individual
fiscal year? Metric GL
Do you prepare more than one budget per Set of
Books? Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the range of accounting periods for each
budget? Process GL
At what organization level (for example, cost center,
division, or region) do you budget? Process GL

Do budgets require approval? Process GL

What levels of approvals are required for budgets? Process GL

How many budget "organizations" do you have? Metric GL

What are the budget organizations and what is the
convention or rule behind their names? Setup GL
Have you developed security procedures to prohibit
access to certain budget organizations? Process GL
What security procedures have you developed to
prohibit access to certain budget organizations? Setup GL
Will budget organization security be required in the
future? Setup GL
Do you create new budgets based on existing budgets
(for example, new budget = 10% decrease from
previous budget)? Process GL

At what account level do you currently budget? Is this

the same level of detail that actuals are captured? Process GL

Is your budgeting process centralized or decentralized? Setup GL

Are reorganizations likely that affect how budgets should
be prepared and/or reported? Setup GL
Do you only budget in dollars, or are statistics budgeted
also (for example, headcount)? Process GL

Do you require consolidated budgets? Setup GL

Are all budgets prepared in the same currency? Setup GL

Do you use Lotus, Excel, or another spreadsheet
program to prepare budgets? Process GL
Which spreadsheet products and which version do/will
you use? Setup GL
How do you close or "freeze" a budget once it is
approved? Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is the process to close or "freeze" a budget once it is
approved documented? Process GL

How long does it take to close or "freeze" a budget? Process GL

How long should it take to close or "freeze" a budget? Process GL

Is closing or "freezing" a budget a hard close or a soft
close? Process GL
Who performs the tasks associated with closing or
"freezing" the budget? Process GL
How are adjustments to closed periods and/or frozen
budgets handled? Process GL

Are budgets altered frequently during the fiscal year? Process GL

Do you need to retain original (prerevision) budgets
throughout the year? Setup GL
Is a budget download required to facilitate budget
creation or maintenance? Setup GL
Do you derive any type of forecast from budgets? Setup GL
Does your company prepare financial forecasts? Process GL
What types of financial forecasts does your company
prepare? Process GL
How do you prepare financial forecasts? Process GL
Is the financial forecasting process documented? Process GL

How long does it take to prepare financial forecasts? Process GL

How long should it take to prepare financial forecasts? Process GL

Are financial forecasts a hard or soft close? Process GL
Who performs the tasks associated with preparing
financial forecasts? Process GL
How many forecasts do you prepare during an individual
fiscal year? Metric GL
How far out do you project (range of accounting periods)
for each financial forecast iteration? Metric GL
How do forecasts differ from budgets in the area of
Statistics? Process GL
How do forecasts differ from budgets in the area of
consolidation? Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do forecasts differ from budgets in the area of
currency? Process GL
How do forecasts differ from budgets in the area of
number of forecasts per year? Process,Metric GL
How do forecasts differ from budgets in the area of
approvals? Process GL
How do forecasts differ from budgets in the area of
security? Process GL
How do forecasts differ from budgets in the area of
forecast maintenance? Process GL
How do forecasts differ from budgets in the area of
reporting requirements? Process GL
How do forecasts differ from budgets in the area of
preparation tools? Process GL
How do forecasts differ from budgets in the area of
freezing? Process GL
Is an automated interface required from the budget
preparation tool to Oracle? Setup GL
Are all budgets reported from the GL in the same
currency? Setup GL

What time periods of budget reporting do you require

(current YTD, PTD, PJTD Prior YTD, PTD, or PJTD)? Setup GL

What are your budget reporting requirements during

preparation and after budget is approved and in use? Process GL

Is the level of detail the budget is prepared in the same

as the level budgets are reported against actuals? Performance GL
Are budget revisions more frequent at certain times of
the year? Performance GL
How do forecasts differ from budgets in the area of
retaining historical data? Process,Performance
GL
How do forecasts differ from budgets in the aa to of level
of information included? Process,Performance
GL

How do you maintain your Financial Reporting data? Process GL

How do you audit your Financial Reporting data? Process GL
Which operations/processes do you want to streamline
for Financial Reporting? Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Which operations/processes do you want to eliminate
for Financial Reporting? Process GL
Are there any time-intensive Financial Reporting
operations/processes that need to be addressed? Process GL
How do you close an accounting period for Financial
Reporting? Process GL
Is the schedule to close an accounting period for
Financial Reporting documented? Process GL
How long does it take to close an accounting period for
Financial Reporting? Process GL
How long should it take to close an accounting period
for Financial Reporting? Process GL
Is closing an accounting period for Financial Reporting a
hard close or a soft close? Process GL
How are adjustments to closed periods for Financial
Reporting handled? Process GL
How do you open an accounting period for Financial
Reporting? Process GL
Is the schedule to open an accounting period for
Financial Reporting documented? Process GL
How long does it take to open an accounting period for
Financial Reporting? Process GL
Who performs the tasks associated with opening an
accounting period for Financial Reporting? Process GL
Who performs the tasks associated with closing an
accounting period for Financial Reporting? Process GL

Where in your accounting cycle do you run standard

reports and statements for Financial Reporting? Process GL
What business performance statistics do you monitor for
Financial Reporting? Process GL
What are your Financial Reporting requirements with
respect to functional vs. foreign currencies? Setup, Process GL
What are your Financial Reporting requirements with
respect to summary or detail formats? Obtain report
listing. Setup, Process GL

What reports do you currently generate to meet your

Financial Reporting requirements? Provide examples of
each. Include source (could be manual), user,
frequency, or number of copies. Setup,Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any Financial Reporting requirement that your
current set of reports does not meet? Setup GL
Are Financial Reporting reports standard across multiple
Sets of Books, for example, subsidiaries? Setup GL

Are Financial Reporting reports standard across multiple

levels within a Set of Books, for example, divisions? Setup GL
What account codes and/or descriptions are required on
Financial Reporting reports? Setup GL
Do you provide a "key" of content/information
somewhere on the Financial Reporting report? Setup GL

What Financial Reporting reports are grouped together

on a regular basis and printed in one print run? Setup,Process GL

Who receives a copy of the Financial Reporting reports? Process GL

What is the criteria for determining who should receive a
copy of any Financial Reporting report? Process GL
How do you update a Financial Reporting report’s
distribution list? Process GL
Is the process to update a Financial Reporting report’s
distribution list documented? Process GL
How long does it take to update a Financial Reporting
report’s distribution list? Process GL
How long should it take to update a Financial Reporting
report’s distribution list? Process GL
Who performs the tasks associated with updating a
Financial Reporting report’s distribution list? Process GL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Financial Reporting
reports? Setup,Process GL

Do some of these Financial Reporting reports belong in

report sets? Always being run together? Setup GL
Do the separate business units run their own Financial
Reporting reports? Process,Performance
GL
What type of printers do you run Financial Reporting
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceGL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you run Financial Reporting reports for different
companies or cost centers? Process GL
Do you have security requirements on who can enter
data for Financial Reporting? (for example, by
company? by cost center?) Process GL
Do you have security reports on who can run Financial
Reporting reports? (by company, by cost center, and so
on) Setup,Process GL
Will there need to be terminal security for Financial
Reporting? Setup GL
Do you run security reports on a regular basis for
Financial Reporting? Process GL

Do you have documentation on your current system

security requirements for Financial Reporting? Process GL

Map each GL user to a menu structure. Will any new

ones need to be created for Financial Reporting? Setup,Process GL
Do you review requirements for validation rules, allowing
certain Financial Reporting accounts to be valid with
only certain other values. Setup GL
Do you perform allocations? What types? When? Setup,Process GL
What types of formulas do you use in your allocations?
Provide examples. Setup GL
Do you use step down allocations? Setup GL
What are your allocations based on? Setup GL
Do you always allocate 100% of the account your
allocating? Setup,Process GL
Do you create offset accounts or remove monies from
the allocation accounts. Setup GL
Do you currently have automated step down allocation
functionality? Will you require this? Setup GL
Do you require financial consolidations? Process GL

How often do you perform financial consolidations? Metric GL

What is the COA mapping during the consolidation? Setup GL

Do you perform consolidation between various
businesses that use different currencies? Setup,Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you do translations monthly into foreign currencies? Process GL

What account values do you use for cumulative gain or
loss? Setup GL
Do you perform re-valuation of assets and liabilities on a
regular basis? When? Process GL
Do you perform special audits for foreign currency
accounts? Process GL
Do you require inquiry into original entered currency
balances? Metric,Process GL

When closing at year end do you use a 13th period? Setup,Process GL

What are your reporting requirements with respect to
Trial Balances? Setup, Process GL
What are your reporting requirements with respect to
sub-ledgers/feeder systems? Setup, Process GL
What are your reporting requirements with respect to
account analyses? Setup, Process GL
Does each business/cost center perform financial
reporting? Process GL
Do your financial statements require special printing
features (bold, italics,...)? Setup GL
Do you track journal sources? What types? Setup GL
Do you track journal categories? What ones? Setup GL

Do you enter statistical accounts regularly? How often? Process GL

Do you use batches to enter journals? Setup,Process GL

Do you reverse journals on a regular basis? Explain. Process GL

Do you have standard journals that recur with the same
accounting information (but changing amounts)?
Provide examples. Setup,Process GL
Do you have standard journals that recur with the same
accounting information (but the same amounts)?
Provide examples. Setup,Process GL
Do you use control totals when entering journals? Setup,Process GL
How often do you post journals to your General Ledger
balances? Process GL
What are the procedures you use to post these
journals? Process GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Who posts the journal batches? Who approves the
posting? Process GL
Do you allow for posting out of balances journals into a
suspense account? Setup,Process GL
Do you have multiple suspense accounts? Setup GL
Do you have any input documents that you currently
use? Process GL

Do you need to categorize your journals in any way (for

example, by source, accounts payable, by type, or
accrual)? How are these categories useful? Setup GL
Do you need to associate special statistical figures to
certain journal entries? Setup,Process GL
Do you have any audit requirements that might be
unique? Process GL
Do you currently use encumbrance accounting? Setup GL
What type of authorization does it take to make
adjusting entries in prior periods? Process GL
Do these reports have different rounding in $? (for
example, the preliminary report is in pennies and the
final in whole dollars) Setup GL
What are your intercompany processing requirements
(for example, eliminations, internal invoices, or
reporting) Setup,Process GL
Do you ever run financial reports mid-period? Process,Performance
GL
How long are reports kept on-line or are they re-run if
needed again? Performance GL
Do you have online account balance lookup? If needed,
which accounts and how often? Process,Performance
GL
Do you currently do periodic consolidation of these
locations in reporting? Process,Performance
GL
Do you run preliminary financial reports and final
financial reports? Process,Performance
GL

Do you require online inquiry for journal entry detail?

Who should have authority to view this information? Process,Performance
GL

Do you require online inquiry for funds available? Who

should have authority to view this information? Process, Performance
GL
How do you maintain your Forecasting data? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you audit your Forecasting data? Process Not module specific
Which operations/processes do you want to streamline
for Forecasting? Process Not module specific
Which operations/processes do you want to eliminate
for Forecasting? Process Not module specific
Are there any time-intensive Forecasting
operations/processes that need to be addressed? Process Not module specific
What business performance statistics do you monitor for
Forecasting? Process Not module specific
What are your Forecasting reporting requirements with
respect to functional vs. foreign currencies? Setup, Process Not module specific
What are your Forecasting reporting requirements with
respect to summary or detail formats? Obtain report
listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Forecasting reporting requirements? Provide examples
of each. Include source (could be manual), user,
frequency, or number of copies. Setup,Process Not module specific
Is there any Forecasting reporting requirement that your
current set of reports does not meet? Setup Not module specific
Are Forecasting reports standard across multiple Sets of
Books, for example, subsidiaries? Setup Not module specific

Are Forecasting reports standard across multiple levels

within a Set of Books, for example, divisions? Setup Not module specific
What account codes and/or descriptions are required on
Forecasting reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Forecasting report? Setup Not module specific
What Forecasting reports are grouped together on a
regular basis and printed in one print run? Setup,Process Not module specific
Who receives a copy of the Forecasting reports? Process Not module specific
What is the criteria for determining who should receive a
copy of any Forecasting report? Process Not module specific
How do you update a Forecasting report’s distribution
list? Process Not module specific
Is the process to update a Forecasting report’s
distribution list documented? Process Not module specific
How long does it take to update a Forecasting report’s
distribution list? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long should it take to update a Forecasting report’s
distribution list? Process Not module specific
Who performs the tasks associated with updating a
Forecasting report’s distribution list? Process Not module specific

Is there any requirement for online (softcopy) distribution

and/or remote location printing for Forecasting reports? Setup,Process Not module specific
Do some of these Forecasting reports belong in report
sets? Always being run together? Setup Not module specific
Do the separate business units run their own
Forecasting reports? Process,Performance
Not module specific
What type of printers do you run Forecasting reports
(including checks, purchase orders, and so on) on?
Where are they located? Setup,PerformanceNot module specific
Do you run Forecasting reports for different companies
or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Forecasting? (for example, by company? by
cost center?) Process Not module specific
Do you have security reports on who can run
Forecasting reports? (by company, by cost center, and
so on) Setup,Process Not module specific

Will there need to be terminal security for Forecasting? Setup Not module specific
Do you run security reports on a regular basis for
Forecasting? Process Not module specific
Do you have documentation on your current system
security requirements for Forecasting? Process Not module specific
Map each GL user to a menu structure. Will any new
ones need to be created for Forecasting? Setup,Process Not module specific
Do you review requirements for validation rules, allowing
certain Forecasting accounts to be valid with only certain
other values. Setup Not module specific
Do you group demand forecasts for planning or
consumption or order promising purposes? Setup MPS

What demands do you satisfy by using forecast? Process MPS

How do you track market demand for your products? Process MPS,OE

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you use historical demand to assist the forecasting
process? Process MPS, OE,INV
Do you use formal methods and/or PC based tools to
assist the forecasting process? Setup MPS
Do you track forecast accuracy, and change your plans
accordingly? Metric INV,MPS
What types of drivers would cause forecast changes and
adjustments? Process MPS

What are your forecast demand sources? Setup MPS

Do you separate your demand forecast from the forecast
used to drive production? Process MPS

Do you drive near term production from sales orders? Process MRP,OE
Do you have seasonal or highly variable demand? Process INV,MPS
Do you stock material to respond to seasonal or highly
variable demand? Setup INV,MPS
How quickly can you respond to rapid demand
changes? Metric MPS
Do you keep extra capacity available because of
demand fluctuations? Setup INV,MPS

How often do you have to change materials to respond

to changes on demand? (For example, if you are in the
clothing business, change from wool to cotton). Metric MPS,MRP
How long does the typical forecast cycle take (from
source to consolidation of forecast)? Metric MPS
Where is the last point in the current system that allows
you to change forecasts? Process MPS,MRP
Do you forecast configured products? Process MPS

Do you forecast by product family or by configuration

model or by item or in some combination? Process MPS
Do you satisfy end item and spares demand? Process MPS,INV
Do you use a two-level master schedule for configured
products? Process MPS

Do you have regional market demand? Performance MPS,OE

How many and on what level for an item do you forecast
on a weekly basis? Performance MPS

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the forecast system processing time during the
peak forecast period? Performance MPS

How do you maintain your Master Scheduling data? Process Not module specific
How do you audit your Master Scheduling data? Process Not module specific
Which operations/processes do you want to streamline
for Master Scheduling? Process Not module specific
Which operations/processes do you want to eliminate
for Master Scheduling? Process Not module specific
Are there any time-intensive Master Scheduling
operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for Master
Scheduling? Process Not module specific
What are your Master Scheduling reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process Not module specific
What are your Master Scheduling reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Master Scheduling reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process Not module specific

Is there any Master Scheduling reporting requirement

that your current set of reports does not meet? Setup Not module specific
Are Master Scheduling reports standard across multiple
Sets of Books, for example, subsidiaries? Setup Not module specific

Are Master Scheduling reports standard across multiple

levels within a Set of Books, for example, divisions? Setup Not module specific
What account codes and/or descriptions are required on
Master Scheduling reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Master Scheduling report? Setup Not module specific

What Master Scheduling reports are grouped together

on a regular basis and printed in one print run? Setup,Process Not module specific

Who receives a copy of the Master Scheduling reports? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the criteria for determining who should receive a
copy of any Master Scheduling report? Process Not module specific
How do you update a Master Scheduling report’s
distribution list? Process Not module specific
Is the process to update a Master Scheduling report’s
distribution list documented? Process Not module specific
How long does it take to update a Master Scheduling
report’s distribution list? Process Not module specific
How long should it take to update a Master Scheduling
report’s distribution list? Process Not module specific
Who performs the tasks associated with updating a
Master Scheduling report’s distribution list? Process Not module specific
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Master Scheduling
reports? Setup,Process Not module specific

Do some of these Master Scheduling reports belong in

report sets? Always being run together? Setup Not module specific
Do the separate business units run their own Master
Scheduling reports? Process,Performance
Not module specific
What type of printers do you run Master Scheduling
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceNot module specific
Do you run Master Scheduling reports for different
companies or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Master Scheduling? (for example, by company?
by cost center?) Process Not module specific
Do you have security reports on who can run Master
Scheduling reports? (by company, by cost center, and
so on) Setup,Process Not module specific
Will there need to be terminal security for Master
Scheduling? Setup Not module specific
Do you run security reports on a regular basis for Master
Scheduling? Process Not module specific

Do you have documentation on your current system

security requirements for Master Scheduling? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Map each GL user to a menu structure. Will any new

ones need to be created for Master Scheduling? Setup,Process Not module specific
Do you review requirements for validation rules, allowing
certain Master Scheduling accounts to be valid with only
certain other values. Setup Not module specific
Do you basically assume infinite capacity? Setup MRP
Do you have a finite capacity planning tool? Setup NS
Do you level load your production lines? Setup MRP
Are make/buy decisions impacted by capacity? Process MRP
Do you run capacity simulations? Process MRP

How do demand forecasts feed master scheduling? Process MPS

Do you manipulate forecasts and automatically turn
them into the MPS? Describe your techniques. Process MRP
How long does the MPS take to finalize? Metric MRP
Do you plan any repetitive production? Process MRP
Do you plan only discrete production? Process MRP
How often do you generate a master schedule or
material plan? Process MPS
What is your typical planning horizon? Setup MRP
Do you run material plan simulations? Process MRP
Do you have to schedule tooling requirements? Process WIP,MRP
Do you plan for preventive maintenance? Process MRP

How do you schedule production? Setup MRP,WIP

How often do you launch work orders or purchase
orders? Setup MRP
Do you automatically generate and confirm released
workorders and purchase orders? Process MRP, PO,WIP

Do you autorelease to suppliers based on MPS? Process MRP,PO

Do shortages play a major role in scheduling and

launching work orders? Do you 'kit short' shop orders? Process MRP,WIP
Do you hit your production schedules within your
tolerance? Metric WIP
Do you have separate planning/scheduling groups? Do
you have planner/ buyers? Setup MRP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What kind of on-line planning tool do you use? Process MRP,WIP

Do you have just-in-time needs for purchasing or
production? Setup MRP,WIP

What do your planning reports look like? Setup MRP

How long does the system take to create an MPS at
peak periods? Performance MRP
How do you maintain your Work In Process data? Process WIP
How do you audit your Work In Process data? Process WIP
Which operations/processes do you want to streamline
for Work In Process? Process WIP
Which operations/processes do you want to eliminate
for Work In Process? Process WIP
Are there any time-intensive Work In Process
operations/processes that need to be addressed? Process WIP
How do you close an accounting period for Work In
Process? Process WIP
Is the schedule to close an accounting period for Work
In Process documented? Process WIP
How long does it take to close an accounting period for
Work In Process? Process WIP
How long should it take to close an accounting period
for Work In Process? Process WIP
Is closing an accounting period for Work In Process a
hard close or a soft close? Process WIP
How are adjustments to closed periods for Work In
Process handled? Process WIP
How do you open an accounting period for Work In
Process? Process WIP
Is the schedule to open an accounting period for Work
In Process documented? Process WIP
How long does it take to open an accounting period for
Work In Process? Process WIP
Who performs the tasks associated with opening an
accounting period for Work In Process? Process WIP
Who performs the tasks associated with closing an
accounting period for Work In Process? Process WIP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Where in your accounting cycle do you run standard

reports and statements for Work In Process? Process WIP
What business performance statistics do you monitor for
Work In Process? Process WIP

What are your Work In Process reporting requirements

with respect to functional vs. foreign currencies? Setup, Process WIP
What are your Work In Process reporting requirements
with respect to summary or detail formats? Obtain report
listing. Setup, Process WIP

What reports do you currently generate to meet your

Work In Process reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process WIP
Is there any Work In Process reporting requirement that
your current set of reports does not meet? Setup WIP
Are Work In Process reports standard across multiple
Sets of Books, for example, subsidiaries? Setup WIP

Are Work In Process reports standard across multiple

levels within a Set of Books, i e., divisions? Setup WIP
What account codes and/or descriptions are required on
Work In Process reports? Setup WIP
Do you provide a "key" of content/information
somewhere on the Work In Process report? Setup WIP

What Work In Process reports are grouped together on

a regular basis and printed in one print run? Setup,Process WIP

Who receives a copy of the Work In Process reports? Process WIP

What is the criteria for determining who should receive a
copy of any Work In Process report? Process WIP
How do you update a Work In Process report’s
distribution list? Process WIP
Is the process to update a Work In Process report’s
distribution list documented? Process WIP
How long does it take to update a Work In Process
report’s distribution list? Process WIP

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long should it take to update a Work In Process
report’s distribution list? Process WIP
Who performs the tasks associated with updating a
Work In Process report’s distribution list? Process WIP
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Work In Process
reports? Setup,Process WIP
Do some of these Work In Process reports belong in
report sets? Always being run together? Setup WIP
Do the separate business units run their own Work In
Process reports? Process,Performance
WIP
What type of printers do you run Work In Process
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceWIP
Do you run Work In Process reports for different
companies or cost centers? Process WIP
Do you have security requirements on who can enter
data for Work In Process? (for example, by company?
by cost center?) Process WIP
Do you have security reports on who can run Work In
Process reports? (by company, by cost center, and so
on) Setup,Process WIP
Will there need to be terminal security for Work In
Process? Setup WIP
Do you run security reports on a regular basis for Work
In Process? Process WIP

Do you have documentation on your current system

security requirements for Work In Process? Process WIP

Map each GL user to a menu structure. Will any new

ones need to be created for Work In Process? Setup,Process WIP
Do you review requirements for validation rules, allowing
certain Work In Process accounts to be valid with only
certain other values. Setup WIP

Describe the process for manufacturing rework? Process WIP

Describe the process for storing distribution rework? Process WIP, INV

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you repair customer products? Process OE, INV,WIP

Do you perform product upgrades? Process OE, INV,WIP

How do you schedule these types of non-standard jobs? Process WIP

Do you tie non-standard jobs to specific expense
accounts? Setup WIP, COST
Do you tie non-standard to internal or external accounts
for processing? Setup WIP

Do you perform tear-down operations? Process WIP, INV

Where do you source spare parts for non-standard
jobs? Setup WIP, INV
Do you manufacture on a repetitive basis? Setup WIP
Do you manufacture discrete work orders? Setup WIP
Do you manufacture both discrete and repetitive on the
same line? Setup NS
Do you build lot size, piece size or both? Process WIP
Do you do any outside processing? Process WIP, PO,INV

Do you use lead time offsets for the components and

issue to the floor based on operations scheduling? Process WIP,MRP
Do you use work orders or schedules to control material
movement? Setup WIP
Do you use routings and alternate routings? Setup BOM
What are the average number of operations for each
routing? Metric WIP,BOM
Do you use work orders or schedules to collect actual
costs? Setup COST,WIP
Do you use work orders or schedules to record material
transactions only? Setup WIP,INV
Is there a work order - part number - customer
relationship? Process INV,WIP
Do you backflush component material? Process WIP
Do you use pull tickets for repetitive schedule
replenishment? Process WIP
Do you keep any components for repetitive on the
production floor? Setup WIP,INV

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you use repetitive count points to collect labor and
material through a repetitive process? Metric WIP
Do you have any "mixed-mode" manufacturing on your
production line? Process WIP

What are the types of documents that you generate? Process WIP

Do you use custom WIP instructions? Setup WIP

Who records transactions in your system? Process WIP
Do you process move transactions real-time or
periodically? Process WIP
Do you use a bar-code interface to process move
transactions real-time? Process NS

What is the average number of component requirements

on a work order or repetitive schedule? Metric WIP,BOM
How many work orders do you release each day? Metric WIP
Do you "kit complete" into a finished goods staging
area? Process WIP
Do you allow partial completions of work orders? Process WIP
How do you maintain your Material Handling data? Process Not module specific
How do you audit your Material Handling data? Process Not module specific
Which operations/processes do you want to streamline
for Material Handling? Process Not module specific
Which operations/processes do you want to eliminate
for Material Handling? Process Not module specific
Are there any time-intensive Material Handling
operations/processes that need to be addressed? Process Not module specific
How do you close an accounting period for Material
Handling? Process Not module specific
Is the schedule to close an accounting period for
Material Handling documented? Process Not module specific
How long does it take to close an accounting period for
Material Handling? Process Not module specific
How long should it take to close an accounting period
for Material Handling? Process Not module specific
Is closing an accounting period for Material Handling a
hard close or a soft close? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How are adjustments to closed periods for Material
Handling handled? Process Not module specific
How do you open an accounting period for Material
Handling? Process Not module specific
Is the schedule to open an accounting period for
Material Handling documented? Process Not module specific
How long does it take to open an accounting period for
Material Handling? Process Not module specific
Who performs the tasks associated with opening an
accounting period for Material Handling? Process Not module specific
Who performs the tasks associated with closing an
accounting period for Material Handling? Process Not module specific

Where in your accounting cycle do you run standard

reports and statements for Material Handling? Process Not module specific
What business performance statistics do you monitor for
Material Handling? Process Not module specific

What are your Material Handling reporting requirements

with respect to functional vs. foreign currencies? Setup, Process Not module specific
What are your Material Handling reporting requirements
with respect to summary or detail formats? Obtain report
listing. Setup, Process Not module specific

What reports do you currently generate to meet your

Material Handling reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process Not module specific

Is there any Material Handling reporting requirement

that your current set of reports does not meet? Setup Not module specific
Are Material Handling reports standard across multiple
Sets of Books, for example, subsidiaries? Setup Not module specific

Are Material Handling reports standard across multiple

levels within a Set of Books, for example, divisions? Setup Not module specific
What account codes and/or descriptions are required on
Material Handling reports? Setup Not module specific
Do you provide a "key" of content/information
somewhere on the Material Handling report? Setup Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What Material Handling reports are grouped together on

a regular basis and printed in one print run? Setup,Process Not module specific

Who receives a copy of the Material Handling reports? Process Not module specific
What is the criteria for determining who should receive a
copy of any Material Handling report? Process Not module specific
How do you update a Material Handling report’s
distribution list? Process Not module specific
Is the process to update a Material Handling report’s
distribution list documented? Process Not module specific
How long does it take to update a Material Handling
report’s distribution list? Process Not module specific
How long should it take to update a Material Handling
report’s distribution list? Process Not module specific
Who performs the tasks associated with updating a
Material Handling report’s distribution list? Process Not module specific
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Material Handling
reports? Setup,Process Not module specific
Do some of these Material Handling reports belong in
report sets? Always being run together? Setup Not module specific
Do the separate business units run their own Material
Handling reports? Process,Performance
Not module specific
What type of printers do you run Material Handling
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceNot module specific
Do you run Material Handling reports for different
companies or cost centers? Process Not module specific
Do you have security requirements on who can enter
data for Material Handling? (for example, by company?
by cost center?) Process Not module specific
Do you have security reports on who can run Material
Handling reports? (by company, by cost center, and so
on) Setup,Process Not module specific
Will there need to be terminal security for Material
Handling? Setup Not module specific
Do you run security reports on a regular basis for
Material Handling? Process Not module specific

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you have documentation on your current system

security requirements for Material Handling? Process Not module specific

Map each GL user to a menu structure. Will any new

ones need to be created for Material Handling? Setup,Process Not module specific
Do you review requirements for validation rules, allowing
certain Material Handling accounts to be valid with only
certain other values. Setup Not module specific

How do you track cost on miscellaneous transactions? Metric INV, COST

Can you break out your miscellaneous transactions from

more standard transaction processing? Metric INV
Are miscellaneous transactions costing more than
standard material transactions? Metric INV, COST
Are you running your business with reliance on
miscellaneous transactions? Process INV
Do you use miscellaneous issue transactions? Process INV

Where do you send parts that you issue in this fashion? Process INV
Do you use miscellaneous issues to production? Process INV, WIP
Do you issue standard production to the floor using
miscellaneous issue transactions? Process INV, WIP
Do you ship any product to customers using a
miscellaneous issue transaction? Process INV
Do you adjust inventory using miscellaneous
transactions? Process INV, COST
Do you have any authorizations as to who can use a
miscellaneous material issue transaction? Setup NS
How many miscellaneous transactions do you perform
in a week? Metric INV

How do you maintain your Quality Management data? Process ALL

How do you audit your Quality Management data? Process ALL
Which operations/processes do you want to streamline
for Quality Management? Process ALL
Which operations/processes do you want to eliminate
for Quality Management? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Are there any time-intensive Quality Management
operations/processes that need to be addressed? Process ALL
How do you close an accounting period for Quality
Management? Process ALL
Is the schedule to close an accounting period for Quality
Management documented? Process ALL
How long does it take to close an accounting period for
Quality Management? Process ALL
How long should it take to close an accounting period
for Quality Management? Process ALL
Is closing an accounting period for Quality Management
a hard close or a soft close? Process ALL
How are adjustments to closed periods for Quality
Management handled? Process ALL
How do you open an accounting period for Quality
Management? Process ALL
Is the schedule to open an accounting period for Quality
Management documented? Process ALL
How long does it take to open an accounting period for
Quality Management? Process ALL
Who performs the tasks associated with opening an
accounting period for Quality Management? Process ALL
Who performs the tasks associated with closing an
accounting period for Quality Management? Process ALL

Where in your accounting cycle do you run standard

reports and statements for Quality Management? Process ALL
What business performance statistics do you monitor for
Quality Management? Process ALL
What are your Quality Management reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process ALL
What are your Quality Management reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process ALL

What reports do you currently generate to meet your

Quality Management reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Is there any Quality Management reporting requirement

that your current set of reports does not meet? Setup ALL
Are Quality Management reports standard across
multiple Sets of Books, for example, subsidiaries? Setup ALL
Are Quality Management reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup ALL
What account codes and/or descriptions are required on
Quality Management reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Quality Management report? Setup ALL

What Quality Management reports are grouped together

on a regular basis and printed in one print run? Setup,Process ALL
Who receives a copy of the Quality Management
reports? Process ALL
What is the criteria for determining who should receive a
copy of any Quality Management report? Process ALL
How do you update a Quality Management report’s
distribution list? Process ALL
Is the process to update a Quality Management report’s
distribution list documented? Process ALL
How long does it take to update a Quality Management
report’s distribution list? Process ALL
How long should it take to update a Quality
Management report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Quality Management report’s distribution list? Process ALL
Is there any requirement for on-line (softcopy)
distribution and/or remote location printing for Quality
Management reports? Setup,Process ALL

Do some of these Quality Management reports belong

in report sets? Always being run together? Setup ALL
Do the separate business units run their own Quality
Management reports? Process,Performance
ALL
What type of printers do you run Quality Management
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you run Quality Management reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Quality Management? (for example, by
company? by cost center?) Process ALL
Do you have security reports on who can run Quality
Management reports? (by company, by cost center, and
so on) Setup,Process ALL
Will there need to be terminal security for Quality
Management? Setup ALL
Do you run security reports on a regular basis for Quality
Management? Process ALL

Do you have documentation on your current system

security requirements for Quality Management? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Quality Management? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Quality Management accounts to be valid with
only certain other values. Setup ALL
Does a current process baseline already exist for this
process, and is it available for review? Process ALL
Do policies and procedures exist? Process ALL
Who or what group/organization is the primary
Customer for this process? Process ALL
What is the key output of the process? Process ALL
What is the Customer’s request or event that launches
the process? Process ALL
What are the event mechanisms, or allowable ways in
which the event may be recognized (causing the
process to begin)? Process ALL
How is the Customer’s request fulfilled? (for example,
how to recognize that the process has been
completed?) Process ALL
What are the business functions that must be
accomplished in order to complete the process? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

List and classify each business function by type (a

combination of Manual or System-assisted, and Internal
or External) and responsible agent (owner). Process ALL

What decision steps are involved in the process, what

are the outcomes and % likelihood for each outcome? Process ALL

What are the key decisions that drive the process? Process ALL

Create a pareto chart of causes or decision drivers of

outcomes ("x" % of the time "y" happens because...). Process ALL
What are the policies that govern how the process will
function? Process ALL
What are the constraints that limit or control the
process? Process ALL
Do standards exist for process steps? Process ALL
What technology and tools are needed at the business
function (process step) level for data gathering,
measurement or inspection? Process ALL
What are the system transactions (list by "type" such as:
control, status, movement, logistics, change, quality,
balancing, and reconciliation)? Process ALL

What is the primary information captured and used? Process ALL

What is the source of each set of key information? Process ALL
What are the data capture methods? Process ALL
Does a schematic exist that depicts all storage points for
material? Process ALL
Does a schematic exist that depicts all storage points for
information? Process ALL
What types of security and controls are used regarding
key information? Performance ALL
How is data entry audited? Performance ALL
What are the activity drivers and how are they measured
and valued? Performance ALL
Where are the process bottlenecks? Performance ALL
What are representative transaction volumes for key
process steps? Performance ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What are the drivers of transaction volume surge and
peak loads? Performance ALL
How stable is the transaction throughput? Performance ALL
What are the control points for performance
measurement and management? Status? Value?
Location? Performance ALL

How do you measure value for key process steps? Performance ALL
How do you measure efficiency? Performance ALL
How do you measure response or service to the
customer? Performance ALL

How do you measure the stability of key process steps? Performance ALL

What are the opportunities for improving the process? Performance ALL
Where are the current weak areas? Performance ALL

What are the redundancies (particularly data entry)? Performance ALL

What are the reasons for acquiring the new application
system relevant to this business area? Performance ALL
What families of products or inputs carry the most value
through the process? Performance ALL
Do you monitor serial cycle history (like multiple passes
through testing or debugging)? Process ALL

Do you maintain statistical process controls (SPC)? Process ALL

Do you maintain SPC for supplier production
processes? Process ALL
What are the key variables and attributes that are
monitored during production? Process ALL
To what extent are Cp, Cpk and other process capability
statistics maintained and used? Performance ALL

To what extent are correlation statistics maintained? Process ALL

How do you alert the appropriate personnel when quality
nonconformance occurs? Process ALL

Does the quality system take or recommend action

based on sampling or analysis of a series of outputs? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you integrate your quality systems with other
operating subsystems (like Purchasing, Inventory,
Manufacturing, and so on)? Process ALL
What are the operating systems transactions from which
quality results must be collected? Process ALL
How is failure data collected? What % is being entered
manually? Process ALL

Do you collect information "on everything", and not just

failures (tests run, environmental factors, etc.)? Process ALL

Do you collect time-to-failure statistics? Process ALL

Is the current system transparent across suppliers (for
both collection and reporting)? Process ALL
Do current procedures call for logging time spent
debugging or troubleshooting failures? Process ALL

When gathering quality collection results from test or

other automated equipment, how do you filter, screen or
otherwise avoid a lot of unimportant excess data? Process ALL
Do you need to be able to back out any collected
results? Process ALL

Is Cycle time a quality collection element? Process ALL

How do you gather failure analysis data from Suppliers
and translate codes between systems? Process ALL
Are collection elements derived from other elements
(like Symptom Code from comparison of results to
specs)? Process ALL
Is the current system able to auto-populate collection
elements? Process ALL

Describe how quality results must be collected in

"background" (for example, no operator intervention)? Process ALL

Are collection elements ever calculated as a function of

other elements (in addition to constants)? Process ALL
Do you capture and report Supplier process factors that
are affecting product quality? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What collection import programs are in use? Process ALL

Describe the procedure and level of difficulty
encountered when new quality collection elements must
be added to existing plans. Process ALL
Are field info (like returns) incorporated? Process ALL
What is the linkage between service systems, RMA’s
and serialized items? Process ALL
Will you accept obsolete products for return? Process ALL

Are inspection control areas organized in these ways:

internal (for characteristics), external (like packaging
and handling), source process and administrative
process (documentation)? Setup ALL
Are test and inspection instructions available at critical
steps throughout the supply chain? Setup ALL
What sampling programs are in-place and what is their
basis? Setup ALL

What types of "holds" are used after a quality event has

occurred and before disposition is made? Setup ALL
What criteria is used to "pass" material during
inspection? Process ALL
What percent of material passes during the first
inspection? Performance ALL
Do you track "first-pass" inspection? Performance ALL
Does the system prompt suggested test or debug steps
based on preliminary collection results? Process ALL
How is the Supplier quality event capture through
corrective action managed? Process ALL
Are action rules and systematic notifications used when
in-house quality events occur? Are these filtered by
parameters in any way? Process ALL

How are material review board workflows enabled? Process ALL

Are responsibilities for dispositioning nonconformances

established by name? Department? Role? Process ALL

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Process Revisit
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What percentage of material is returned for re-work? Performance ALL

What percentage of material is scrapped? Performance ALL

How long does it take you to disposition discrepant

material? Performance ALL

What are the policies governing repair vs. replace? Process ALL
Is the corrective action loop closure automated or based
heavily on manual methods and transmittal of hard-copy
forms? Process ALL
Is the corrective action loop based on any workflow
technology? Process ALL
To what extent are system-based supplier certification
records maintained? Process ALL

Do you track corrective actions from MRB or Supplier

audit event through analysis, action, change control (like
ECO), and pre-control planning? Process ALL
Do you need to collect Symptom, Cause and Action
codes along the corrective action loop? Process ALL
Do all process outputs serve as events for other quality
or management processes? Process ALL

Do you measure re-work production volumes or costs? Performance ALL

Do you do re-work off-line or during production? Process ALL

What are the components of enterprise wide quality

costs and how are they gathered (including sources)? Performance ALL
Do you collect actual costs for re-work and repair
orders? Performance ALL
How do you cost parts and labor for repairs to returned
repairs? Performance ALL
Do you automatically take credit for returned goods in
payables? Process ALL

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Process Revisit
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Does failure-based system cover in-house as well as
Suppliers so that a total picture (denominator) of
production can be captured? Process ALL
Is there an integration with generalized reporting,
especially graphics, paretos, and so on? Process ALL
Do you track PPM (parts per million) tracking the
business functions? Process ALL
Are Pareto charts produced like: assembly type by
diagnostic symptom? Process ALL
Is there product line quality information retrieval without
resorting to manual entry? Process ALL
For Pareto charting, can you perform an initial selection
to determine a subset from the universe of parts to
include? Process ALL
Do time series charts include USL/LSL and UCL/LCL
lines? Process ALL
Is it necessary to plot multiple characteristics on the
same time series chart? Process ALL
What out-of-control conditions do you monitor (and what
patterns) on control charts? Process ALL
Must collections plans be grouped for reporting
purposes? Process ALL
Is it necessary to be able to report/chart/query results
from a "list" of quality Collection Plans rather than from
just one plan at a time? Process ALL
Does current charting system print multiple charts on the
same page? Process ALL

Is it necessary to consolidate across systems? Process ALL

To what extent are Serial/Lot history records
maintained? Process ALL

Is serial genealogy a business requirement? Process ALL

Do you currently report total defects per unit and defects
per million for each Supplier-related material
transaction? Process ALL

Are failure analyses reported by problem and product? Process ALL

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Are there delays between quality event occurrence and

reporting/analysis? What are the average delays by:
reason? Product Family? Process? Performance ALL
What are the primary quality analysis reports in use?
How are they used? By whom? Frequency? Performance ALL

How are quality collection plans revised, improved and

generally updated based on corrective action cycles? Process ALL
To what extent can collection plans be user-defined
(including key information)? Setup ALL

Do you maintain Specifications by Item & Operation? Setup ALL

Do you maintain Specifications by input characteristic? Setup ALL

Do you maintain Specifications by a combination of Item
and input characteristic? Supplier? Customer? Setup ALL
Are variable inspection modes limited to first article or is
100% inspection used? Setup ALL
Is it necessary to store schematics and other drawings
on-line as electronic documents for inspection
purposes? Setup ALL
Do you maintain on-line specifications using: target
values? Validation ranges? Lists of values? Setup ALL
Do you maintain USL/LSL and UCL/LCL ranges on-line,
and, if so, for what elements or characteristics are they
maintained? Setup ALL
Do you have the capability to determine what quality
characteristics must be entered based on other entries
or actions? Setup ALL
Do you need the results on quality collection to initiate
another program (like transfer material to a hold area
(subinventory)? Setup ALL
Must it be possible to link collection results together (for
instance to calculate yield across several alternate paths
within a routing)? Setup ALL
To what extent are systematic incoming inspection
quality collection plans used to inspect Supplier
products? Setup ALL

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Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you reuse system-assisted, pre-built Quality Plans to
simplify receiving inspection? Setup ALL
What are the important characteristics and elements you
plan to collect? (class by type: identification, reference,
variables, attributes) Setup ALL
Is data gathering restricted to subsets by family or other
grouping to reduce volume? Setup ALL
To what extent can elements be user-defined on
collection plans (including lengths and precision, and
validation logic)? Setup ALL
Must users develop collection plans that vary by site or
organization for the same transaction? Setup ALL
What are the types of predefined actions you can
specify to be taken based on quality events (electronic
mail, alerts, display to operator, etc.)? Setup ALL
Do you capture Supplier site and process audit results
(Non-conformance, Corrective Actions)? Process ALL
How do authorized supplier lists tie in with the quality
system? Setup ALL

Do you maintain Supplier certification status optionally at

site, site-product and site-process levels? Setup ALL
Do you have difficulty viewing Serial or Lot history with
the current system? Setup ALL

Is it necessary to be able to maintain "history" records? Setup ALL

Do you maintain quality event and corrective action
history for Serial/Lot/Item from receiving through WIP,
rework, finished goods and material returns? Setup ALL
When characteristics or elements are no longer tracked,
what happens to history? How is further input
prevented? Setup ALL

To what other systems is quality information exported? Process ALL

How do you determine which products and business

processes require quality control and reporting? Performance ALL

What are the key indicators that are measured with the
domain of the quality management system? Performance ALL

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Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the frequency of data collection and reporting by
representative product? Family of products? Business
process? Performance ALL
How are reporting responsibilities assigned? Performance ALL
What are the drivers for updating reporting
requirements? Performance ALL
How do you manage and control quality information
dissemination? Performance ALL

Does operating policy support concurrent engineering

methods by linking Supplier-generated quality
characteristics and specifications plus Supplier
corrective action history to Engineering prototype
development? Process ALL
Do you compare quality trends to trends in productivity,
supplier compliance, plant and equipment utilization and
custom satisfaction? Performance ALL

How does the quality management system interface with

total preventive and predictive maintenance programs? Performance ALL
Are quality control programs linked with design-of-
experiments? Performance ALL
Do you segregate suspect material for planning
purposes? Setup ALL
Do you segregate suspect material for costing and/or
scrapping purposes? Setup ALL

How do you maintain your Engineering Change data? Process ALL

How do you audit your Engineering Change data? Process ALL
Which operations/processes do you want to streamline
for Engineering Change? Process ALL
Which operations/processes do you want to eliminate
for Engineering Change? Process ALL
Are there any time-intensive Engineering Change
operations/processes that need to be addressed? Process ALL
What business performance statistics do you monitor for
Engineering Change? Process ALL
What are your Engineering Change reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What are your Engineering Change reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process ALL

What reports do you currently generate to meet your

Engineering Change reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, number of copies. Setup,Process ALL

Is there any Engineering Change reporting requirement

that your current set of reports does not meet? Setup ALL
Are Engineering Change reports standard across
multiple Sets of Books, for example, subsidiaries? Setup ALL
Are Engineering Change reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup ALL
What account codes and/or descriptions are required on
Engineering Change reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Engineering Change report? Setup ALL

What Engineering Change reports are grouped together

on a regular basis and printed in one print run? Setup,Process ALL
Who receives a copy of the Engineering Change
reports? Process ALL
What is the criteria for determining who should receive a
copy of any Engineering Change report? Process ALL
How do you update a Engineering Change report’s
distribution list? Process ALL
Is the process to update a Engineering Change report’s
distribution list documented? Process ALL
How long does it take to update a Engineering Change
report’s distribution list? Process ALL
How long should it take to update a Engineering Change
report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Engineering Change report’s distribution list? Process ALL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Engineering Change
reports? Setup,Process ALL

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do some of these Engineering Change reports belong in

report sets? Always being run together? Setup ALL
Do the separate business units run their own
Engineering Change reports? Process,Performance
ALL
What type of printers do you run Engineering Change
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL
Do you run Engineering Change reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Engineering Change? (for example, by
company? by cost center?) Process ALL
Do you have security reports on who can run
Engineering Change reports? (by company, by cost
center, and so on) Setup,Process ALL
Will there need to be terminal security for Engineering
Change? Setup ALL
Do you run security reports on a regular basis for
Engineering Change? Process ALL

Do you have documentation on your current system

security requirements for Engineering Change? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Engineering Change? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Engineering Change accounts to be valid with
only certain other values. Setup ALL
What is the rate at which you introduce changes? Metric ENG
Do you have a change control board or a configuration
control group? Setup ENG
Do you use change requests as well as official change
control orders? Process ENG
Do you retain change control history? Process ENG
Do you have a document control group? Setup ENG
How do you get document approvals? Process NS
How many different kinds of Bills of Material do you
maintain? (Manufacturing, Costed, Planned As-Built, As-
Designed, As-Sold, and so on) Setup BOM

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Does ECN Implementation increase the revision number
or constitute a different part number for the end
product? Setup BOM
How many people initiate, process and implement
ECN’s? Setup BOM
Do you comply with corporate level engineering
changes? Setup BOM
What is the typical lead time for implementing ECN’s?
This question may depend on type of ECN. Setup BOM
How are engineering changes communicated to
manufacturing, distribution, order processing, shipping
and other key organizations? Setup BOM
Do you create ECN’s as a result of product failure,
customer returns, or purely from research and
development? Describe this process. Process ENG, BOM
Do you follow form - fit - function rules of
interchangeability? Process BOM
Do you manage engineering changes for configured
product offerings? Process NS
Do you need to integrate changes in optioned bills of
material with sales order changes? Process BOM

Do you use up all the material that you plan to obsolete? Process BOM
What type of effectiveness do you use? (Date, Lot, or
Serial) Process BOM
How do you deal with open shop orders when
component revisions change? Process WIP,ENG
Do you differentiate between ECO and ECN, NOR’s,
waivers? Process ENG
Do you need to do revision tracking for government
manufacturing? Process ENG,BOM
To what level do you have to track revisions for
government (documents or parts)? Process BOM
Do you build product if obsolete bills of material are
required for a production run? (Government build) Process BOM,WIP

If engineering changes require different purchased parts

of subassemblies, how does the ECN initiate
replacement part of purchase process? Process ENG, BOM, MRP, PO

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How do you maintain your Inventory Accuracy data? Process ALL

How do you audit your Inventory Accuracy data? Process ALL
Which operations/processes do you want to streamline
for Inventory Accuracy? Process ALL
Which operations/processes do you want to eliminate
for Inventory Accuracy? Process ALL
Are there any time-intensive Inventory Accuracy
operations/processes that need to be addressed? Process ALL
How do you close an accounting period for Inventory
Accuracy? Process ALL
Is the schedule to close an accounting period for
Inventory Accuracy documented? Process ALL
How long does it take to close an accounting period for
Inventory Accuracy? Process ALL
How long should it take to close an accounting period
for Inventory Accuracy? Process ALL
Is closing an accounting period for Inventory Accuracy a
hard close or a soft close? Process ALL
How are adjustments to closed periods for Inventory
Accuracy handled? Process ALL
How do you open an accounting period for Inventory
Accuracy? Process ALL
Is the schedule to open an accounting period for
Inventory Accuracy documented? Process ALL
How long does it take to open an accounting period for
Inventory Accuracy? Process ALL
Who performs the tasks associated with opening an
accounting period for Inventory Accuracy? Process ALL
Who performs the tasks associated with closing an
accounting period for Inventory Accuracy? Process ALL

Where in your accounting cycle do you run standard

reports and statements for Inventory Accuracy? Process ALL
What business performance statistics do you monitor for
Inventory Accuracy? Process ALL
What are your Inventory Accuracy reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What are your Inventory Accuracy reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process ALL

What reports do you currently generate to meet your

Inventory Accuracy reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process ALL

Is there any Inventory Accuracy reporting requirement

that your current set of reports does not meet? Setup ALL
Are Inventory Accuracy reports standard across multiple
Sets of Books, for example, subsidiaries? Setup ALL

Are Inventory Accuracy reports standard across multiple

levels within a Set of Books, for example, divisions? Setup ALL
What account codes and/or descriptions are required on
Inventory Accuracy reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Inventory Accuracy report? Setup ALL

What Inventory Accuracy reports are grouped together

on a regular basis and printed in one print run? Setup,Process ALL

Who receives a copy of the Inventory Accuracy reports? Process ALL

What is the criteria for determining who should receive a
copy of any Inventory Accuracy report? Process ALL
How do you update a Inventory Accuracy report’s
distribution list? Process ALL
Is the process to update a Inventory Accuracy report’s
distribution list documented? Process ALL
How long does it take to update a Inventory Accuracy
report’s distribution list? Process ALL
How long should it take to update a Inventory Accuracy
report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Inventory Accuracy report’s distribution list? Process ALL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Inventory Accuracy
reports? Setup,Process ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do some of these Inventory Accuracy reports belong in

report sets? Always being run together? Setup ALL
Do the separate business units run their own Inventory
Accuracy reports? Process,Performance
ALL
What type of printers do you run Inventory Accuracy
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL
Do you run Inventory Accuracy reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Inventory Accuracy? (for example, by company?
by cost center?) Process ALL
Do you have security reports on who can run Inventory
Accuracy reports? (by company, by cost center, and so
on) Setup,Process ALL
Will there need to be terminal security for Inventory
Accuracy? Setup ALL
Do you run security reports on a regular basis for
Inventory Accuracy? Process ALL

Do you have documentation on your current system

security requirements for Inventory Accuracy? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Inventory Accuracy? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Inventory Accuracy accounts to be valid with only
certain other values. Setup ALL

How do you measure inventory accuracy? Metric INV

Are material shortages an issue for your operation? Metric INV

Is the goal stated as policy or a formal MBO Program? Process INV

Do you use ABC Classifications? What criteria do you
use to derive ABC values? Setup INV
How do you group material to count? Do you group by
inventory location? Process INV

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How of ten do you count all your items in any given
inventory location? Process INV

Who is responsible for Cycle Counts? Process INV

Do you do automatic cycle counts for items that show
"zero" on hand? Process INV
Do you cycle count while inventory is being transacted
for other business purposes? Process INV
Do you allow inventory adjustments independent of
cycle counts and physicals? Process INV

Who is allowed to do inventory adjustments? Process INV

Do adjustments need management approval? Process NS

Do you need management sign-off for adjustments
beyond a certain dollar value? Process INV

Is there a tolerance level for physical inventory? Setup INV

What are your Inventory tolerances? Metric INV

Do you require recounts on out of tolerance parts? Process INV

Do you research inventory variances? Process INV

Are your physicals "wall-to-wall"? Process INV

Do you shut down production for wall-to-wall physicals? Process INV

Do you have a separate Physical Inventory database? Setup INV

Do you freeze Inventory? Process INV

Do you create Inventory tags? Process INV

How long does a Wall-to-Wall physical take? Process INV

Do you actually count components in WIP or just value
the location? Metric INV

Do you reconcile transaction logs on a regular basis? Performance INV

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is inventory accuracy a part of group and individual
performance ratings? Performance INV
Is there an incentive system for maintaining or improving
the inventory accuracy goals? Performance INV

What is the overall accuracy goal? Performance INV

When was your last inventory accuracy measurement? Performance INV

How often is production stopped due to shortages? Performance INV

How many parts are on a daily shortage list? Performance INV

What is the accuracy by inventory location and/ or by
ABC class? Performance INV

How often do you take physical inventories? Performance INV

Do you physical inventory WIP? Performance INV, WIP

How do you maintain your Costing data? Process ALL
How do you audit your Costing data? Process ALL
Which operations/processes do you want to streamline
for Costing? Process ALL
Which operations/processes do you want to eliminate
for Costing? Process ALL
Are there time-intensive Costing operations/processes
that need to be addressed? Process ALL

How do you close an accounting period for Costing? Process ALL

Is the schedule to close an accounting period for
Costing documented? Process ALL
How long does it take to close an accounting period for
Costing? Process ALL
How long should it take to close an accounting period
for Costing? Process ALL
Is closing an accounting period for Costing a hard close
or a soft close? Process ALL
How are adjustments to closed periods for Costing
handled? Process ALL

How do you open an accounting period for Costing? Process ALL

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is the schedule to open an accounting period for Costing
documented? Process ALL
How long does it take to open an accounting period for
Costing? Process ALL
Who performs the tasks associated with opening an
accounting period for Costing? Process ALL
Who performs the tasks associated with closing an
accounting period for Costing? Process ALL
Where in your accounting cycle do you run standard
reports and statements for Costing? Process ALL
What business performance statistics do you monitor for
Costing? Process ALL
What are your Costing reporting requirements with
respect to functional vs. foreign currencies? Setup, Process ALL
What are your Costing reporting requirements with
respect to summary or detail formats? Obtain report
listing. Setup, Process ALL

What reports do you currently generate to meet your

Costing reporting requirements? Provide examples of
each. Include source (could be manual), user,
frequency, or number of copies. Setup,Process ALL
Is there any Costing reporting requirement that your
current set of reports does not meet? Setup ALL
Are Costing reports standard across multiple Sets of
Books, for example, subsidiaries? Setup ALL

Are Costing reports standard across multiple levels

within a Set of Books, for example, divisions? Setup ALL
What account codes and/or descriptions are required on
Costing reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Costing report? Setup ALL
What Costing reports are grouped together on a regular
basis and printed in one print run? Setup,Process ALL
Who receives a copy of the Costing reports? Process ALL
What is the criteria for determining who should receive a
copy of any Costing report? Process ALL

How do you update a Costing report’s distribution list? Process ALL

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is the process to update a Costing report’s distribution
list documented? Process ALL
How long does it take to update a Costing report’s
distribution list? Process ALL
How long should it take to update a Costing report’s
distribution list? Process ALL
Who performs the tasks associated with updating a
Costing report’s distribution list? Process ALL

Is there any requirement for online (softcopy) distribution

and/or remote location printing for Costing reports? Setup,Process ALL
Do some of these Costing reports belong in report sets?
Always being run together? Setup ALL
Do the separate business units run their own Costing
reports? Process,Performance
ALL
What type of printers do you run Costing reports
(including checks, purchase orders, and so on) on?
Where are they located? Setup,PerformanceALL
Do you run Costing reports for different companies or
cost centers? Process ALL
Do you have security requirements on who can enter
data for Costing? (for example, by company? by cost
center?) Process ALL

Do you have security reports on who can run Costing

reports? (by company, by cost center, and so on) Setup,Process ALL
Is terminal security required for Costing? Setup ALL
Do you run security reports on a regular basis for
Costing? Process ALL
Do you have documentation on your current system
security requirements for Costing? Process ALL
Map each GL user to a menu structure. Will any new
ones need to be created for Costing? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Costing accounts to be valid with only certain
other values. Setup ALL
Do you collect labor and material costs? Metric COST
How do you collect labor? Process WIP
How do collect material variances? Process WIP

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you do any actual costing? Process INV,WIP
Is set-up a separate operation? Setup WIP
Do you post WIP variances? Process COST
What is the average WIP dollar value over a given
period? Metric WIP

What analysis is done on variances at period close? Process WIP,INV

Do you use standard cost rollups? Process INV,BOM
Do you simulate costs? Process INV,BOM
Do you use activity based costs? Setup COST
How often do you update product costs? Process INV,BOM
How do you measure the time it takes to close your
accounting period? Metric WIP,INV
How do you measure the labor resources involved to
close your accounting period? Metric WP,INV

How long does it take to close your accounting period? Performance INV, WIP,COST
How do you maintain your New Product Introduction
data? Process ALL

How do you audit your New Product Introduction data? Process ALL
Which operations/processes do you want to streamline
for New Product Introduction? Process ALL
Which operations/processes do you want to eliminate
for New Product Introduction? Process ALL

Are there any time-intensive New Product Introduction

operations/processes that need to be addressed? Process ALL
What business performance statistics do you monitor for
New Product Introduction? Process ALL
What are your New Product Introduction reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process ALL
What are your New Product Introduction reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process ALL

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What reports do you currently generate to meet your

New Product Introduction reporting requirements?
Provide examples of each. Include source (could be
manual), user, frequency, or number of copies. Setup,Process ALL
Is there any New Product Introduction reporting
requirement that your current set of reports does not
meet? Setup ALL

Are New Product Introduction reports standard across

multiple Sets of Books, for example, subsidiaries? Setup ALL
Are New Product Introduction reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup ALL
What account codes and/or descriptions are required on
New Product Introduction reports? Setup ALL

Do you provide a "key" of content/information

somewhere on the New Product Introduction report? Setup ALL

What New Product Introduction reports are grouped

together on a regular basis and printed in one print run? Setup,Process ALL
Who receives a copy of the New Product Introduction
reports? Process ALL

What is the criteria for determining who should receive a

copy of any New Product Introduction report? Process ALL
How do you update a New Product Introduction report’s
distribution list? Process ALL
Is the process to update a New Product Introduction
report’s distribution list documented? Process ALL
How long does it take to update a New Product
Introduction report’s distribution list? Process ALL
How long should it take to update a New Product
Introduction report’s distribution list? Process ALL

Who performs the tasks associated with updating a New

Product Introduction report’s distribution list? Process ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any requirement for online (softcopy) distribution
and/or remote location printing for New Product
Introduction reports? Setup,Process ALL

Do some of these New Product Introduction reports

belong in report sets? Always being run together? Setup ALL
Do the separate business units run their own New
Product Introduction reports? Process,Performance
ALL
What type of printers do you run New Product
Introduction reports (including checks, purchase orders,
and so on) on? Where are they located? Setup,PerformanceALL
Do you run New Product Introduction reports for
different companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for New Product Introduction? (for example, by
company? by cost center?) Process ALL
Do you have security reports on who can run New
Product Introduction reports? (by company, by cost
center, and so on) Setup,Process ALL
Will there need to be terminal security for New Product
Introduction? Setup ALL
Do you run security reports on a regular basis for New
Product Introduction? Process ALL

Do you have documentation on your current system

security requirements for New Product Introduction? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for New Product Introduction? Setup,Process ALL

Do you review requirements for validation rules, allowing

certain New Product Introduction accounts to be valid
with only certain other values. Setup ALL

Do you track the cost of a new product introduction

separately from you established production costs? Metric ENG, COST
How do you cost the new product? Setup PO, ENG, COST
Do you establish a project for the new product? Process PA
Do you have an engineering production line for new
products? Setup ENG

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How often does your Company introduce new products? Process OE, WIP, INV, BOM, ENG
How many new products do you introduce over a fiscal
year? Metric OE

Do your customers drive the new product introduction? Process OE

Does your marketing department drive the new product
introduction? Process NS
Does general technology change in your industry drive
new product introduction? Process ENG
How is the price of the product set? Process COST, OE

Is the price set independent of the cost of manufacture? Process COST, OE

Is the price set only on a competitive basis? Process COST, OE

Do you have a new product procurement procedure? Setup ENG, PO

Do you usually have to buy new tooling for new product
introduction? Setup PO
Do you have buyers and planners who work specifically
with new product introduction? Setup INV, PO, MRP
Do your planners buy material based on a build
forecast? Metric MPS
Do you allow enough lead-time for the planners and
buyers to get in the correct material for the first
production run? Metric PO, WIP, INV
Do you build prototypes? Process WIP
Do you sell the prototypes? Process OE
Do you do any design and prototyping prior to public
announcements? Process WIP, ENG
Who builds prototypes, Production or Engineering? Process WIP

When do you release the new product to production? Process OE

Do you have departments charge their time against
these projects? Performance WIP
How many significant upgrades have you done to your
current product over the past three years? Performance ENG, WIP, BOM
How do you maintain your Order Placement data? Process ALL
How do you audit your Order Placement data? Process ALL

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Which operations/processes do you want to streamline
for Order Placement? Process ALL
Which operations/processes do you want to eliminate
for Order Placement? Process ALL
Are there any time-intensive Order Placement
operations/processes that need to be addressed? Process ALL
How do you close an accounting period for Order
Placement? Process ALL
Is the schedule to close an accounting period for Order
Placement documented? Process ALL
How long does it take to close an accounting period for
Order Placement? Process ALL
How long should it take to close an accounting period
for Order Placement? Process ALL
Is closing an accounting period for Order Placement a
hard close or a soft close? Process ALL
How are adjustments to closed periods for Order
Placement handled? Process ALL
How do you open an accounting period for Order
Placement? Process ALL
Is the schedule to open an accounting period for Order
Placement documented? Process ALL
How long does it take to open an accounting period for
Order Placement? Process ALL
Who performs the tasks associated with opening an
accounting period for Order Placement? Process ALL
Who performs the tasks associated with closing an
accounting period for Order Placement? Process ALL

Where in your accounting cycle do you run standard

reports and statements for Order Placement? Process ALL
What business performance statistics do you monitor for
Order Placement? Process ALL

What are your Order Placement reporting requirements

with respect to functional vs. foreign currencies? Setup, Process ALL
What are your Order Placement reporting requirements
with respect to summary or detail formats? Obtain report
listing. Setup, Process ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What reports do you currently generate to meet your
Order Placement reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process ALL

Is there any Order Placement reporting requirement that

your current set of reports does not meet? Setup ALL
Are Order Placement reports standard across multiple
Sets of Books, for example, subsidiaries? Setup ALL

Are Order Placement reports standard across multiple

levels within a Set of Books, for example, divisions? Setup ALL
What account codes and/or descriptions are required on
Order Placement reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Order Placement report? Setup ALL

What Order Placement reports are grouped together on

a regular basis and printed in one print run? Setup,Process ALL

Who receives a copy of the Order Placement reports? Process ALL

What is the criteria for determining who should receive a
copy of any Order Placement report? Process ALL
How do you update a Order Placement report’s
distribution list? Process ALL
Is the process to update a Order Placement report’s
distribution list documented? Process ALL
How long does it take to update a Order Placement
report’s distribution list? Process ALL
How long should it take to update a Order Placement
report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Order Placement report’s distribution list? Process ALL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Order Placement
reports? Setup,Process ALL
Do some of these Order Placement reports belong in
report sets? Always being run together? Setup ALL
Do the separate business units run their own Order
Placement reports? Process,Performance
ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What type of printers do you run Order Placement
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL
Do you run Order Placement reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Order Placement? (for exampe, by company?
by cost center?) Process ALL
Do you have security reports on who can run Order
Placement reports? (by company, by cost center, and so
on) Setup,Process ALL
Will there need to be terminal security for Order
Placement? Setup ALL
Do you run security reports on a regular basis for Order
Placement? Process ALL

Do you have documentation on your current system

security requirements for Order Placement? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Order Placement? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Order Placement accounts to be valid with only
certain other values. Setup ALL
Do you pay commissions? Process NS
Do you recognize commissions at time of booking? Process NS
Do you split commissions? Process OE
Which commissions system do you use? Process NS
Do you use channel sales? Setup OE
Do you have different sales territories? Setup OE

Who maintains customer information? Process OE,AR

Do you default other information (payment terms,
shipping, tax) at the Customer Level? Process OE,AR
Can this information be changed and updated at the
time of order entry? Process OE,AR

What are the factors that can place orders on hold? Setup OE

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Under what circumstances do you hold a booked order? Process OE

Who is responsible for putting orders on hold? Process OE

Who is responsible for removing order holds? Process OE

Do you have rules based pricing? (for example, such as

a matrix for computer product and CPU model) Setup OE
Do you compute the average selling price of a product
on a regular basis? Metric OE
Do you have GSA contracts that limit your commercial
pricing? Setup OE
Do you have default price lists? Setup OE
How many active price lists do you have? Metric OE

What default information do you use for price lists? Setup OE

How do you attach customers to price lists? Setup OE
Are all customers attached to a price list? Setup OE
Can price list be overridden at time of order entry? Process OE
What types of discounts do you use? Setup OE
Do you discount by customer or customer site? Setup OE
Do you discount by quantity? Setup OE
Do you discount by product/product line? Setup OE
Do you have promotional discounts? Setup OE
Do you enter orders while the customer is on the
phone? Setup OE

Are your order takers assigned to a specific order type? Setup OE

Do you use a Quotation system? Process NS
How do you convert quotes to orders? Process NS
Do you tell the customer the price of the order while on
the phone? Process OE
Do you tell the customer the freight and tax amount
while on the phone? Process NS
Do you promise orders based on a master schedule
plan? Process OE
Do you measure re-schedules? Metric OE

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you track requested to actual ship dates by product? Metric OE

Do you ship from multiple locations? Setup OE,INV
How is the shipping location determined? (i.e. by
geography or product availability? Process OE
How is a backorder placed? Process OE
When is an order considered a committed order? (for
example, at order entry, booking, when ship date
promised) Process OE
Do you send order acknowledgments? Process NS
How many of your locations take Orders? Process OE
Do you require hard copy of the customer purchase
order prior to order entry? Process OE,AR
Do you require hard copy of the international customer
P.O. prior to order entry? Process NS
What is your procedure for currency conversion? Setup NS
Do you do check customer credit prior to entering an
order? Process OE,AR

Do you take orders only from approved customers? Process OE,AR

What are the types of orders that you process? (for
example, goods, services, or returns) Setup OE
Do you take international orders? Process OE
Do you use blanket orders? Process NS

What are the processing steps for each type of order? Setup OE
Is there an approval cycle for each type of order? Process OE
Do you have specific procedures for the taking of each
type of order? Process OE
Is there a different paper trail for each order type? Process OE

What do you like about your current order entry system? Process OE
Do you accept configured sales orders? Process OE
What percent of all orders are configured? Metric OE

Do you have a special price list for configured products? Process OE

How do you check Available to Promise for configured
orders? Process OE,INV

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you give the customer a ship date while on the
phone? Process OE,INV
Do you promise configured orders based on a master
schedule plan? Process OE, BOM,WIP
When is a configured order considered a committed
order? (for exmample, at order entry, booking, when
ship date promised) Process OE, BOM,WIP
Do customers order products by revision level? Process NS
Do customers order products by lot or serial no.? Process NS

Do customers reference their part numbers or yours? Process NS

Is there an automatic cross reference to the customer
part number? Setup NS
How many orderable products do you have? Metric OE,INV
Do you sell multiple units of measure for a single
product? Process OE,INV
Do you sell expiration dated material? Setup OE,INV
Do you have a material catalogue? Setup OE,INV
Do you track quotation success/failure rates? Performance NS
Do you give the customer a ship date while on the
phone? Performance OE,INV
Do you check Available to Promise prior to quoting ship
date? Performance OE,INV
What is the average number lines per order by order
type? Performance OE
Is your order volume steady or seasonal? Performance OE
How may shipments per month? Performance OE
How many invoices per month? Performance OE
Do you have a central registry of customers which
supports more than one business? Process OE,AR
Do you maintain intercompany price lists? Metric,Setup OE
Are orders taken by one business which are then
shipped from another business ? Process,Setup OE
How do you maintain your Order Fulfillment data? Process ALL
How do you audit your Order Fulfillment data? Process ALL
Which operations/processes do you want to streamline
for Order Fulfillment? Process ALL
Which operations/processes do you want to eliminate
for Order Fulfillment? Process ALL

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Are there any time-intensive Order Fulfillment
operations/processes that need to be addressed? Process ALL
How do you close an accounting period for Order
Fulfillment? Process ALL
Is the schedule to close an accounting period for Order
Fulfillment documented? Process ALL
How long does it take to close an accounting period for
Order Fulfillment? Process ALL
How long should it take to close an accounting period
for Order Fulfillment? Process ALL
Is closing an accounting period for Order Fulfillment a
hard close or a soft close? Process ALL
How are adjustments to closed periods for Order
Fulfillment handled? Process ALL
How do you open an accounting period for Order
Fulfillment? Process ALL
Is the schedule to open an accounting period for Order
Fulfillment documented? Process ALL
How long does it take to open an accounting period for
Order Fulfillment? Process ALL
Who performs the tasks associated with opening an
accounting period for Order Fulfillment? Process ALL
Who performs the tasks associated with closing an
accounting period for Order Fulfillment? Process ALL

Where in your accounting cycle do you run standard

reports and statements for Order Fulfillment? Process ALL
What business performance statistics do you monitor for
Order Fulfillment? Process ALL

What are your Order Fulfillment reporting requirements

with respect to functional vs. foreign currencies? Setup, Process ALL
What are your Order Fulfillment reporting requirements
with respect to summary or detail formats? Obtain report
listing. Setup, Process ALL

What reports do you currently generate to meet your

Order Fulfillment reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, number of copies. Setup,Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any Order Fulfillment reporting requirement that
your current set of reports does not meet? Setup ALL
Are Order Fulfillment reports standard across multiple
Sets of Books, for example, subsidiaries? Setup ALL

Are Order Fulfillment reports standard across multiple

levels within a Set of Books, for example, divisions? Setup ALL
What account codes and/or descriptions are required on
Order Fulfillment reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Order Fulfillment report? Setup ALL

What Order Fulfillment reports are grouped together on

a regular basis and printed in one print run? Setup,Process ALL

Who receives a copy of the Order Fulfillment reports? Process ALL

What is the criteria for determining who should receive a
copy of any Order Fulfillment report? Process ALL
How do you update a Order Fulfillment report’s
distribution list? Process ALL
Is the process to update a Order Fulfillment report’s
distribution list documented? Process ALL
How long does it take to update a Order Fulfillment
report’s distribution list? Process ALL
How long should it take to update a Order Fulfillment
report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Order Fulfillment report’s distribution list? Process ALL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Order Fulfillment
reports? Setup,Process ALL
Do some of these Order Fulfillment reports belong in
report sets? Always being run together? Setup ALL
Do the separate business units run their own Order
Fulfillment reports? Process,Performance
ALL
What type of printers do you run Order Fulfillment
reports (including checks, purchase orders etc.) on?
Where are they located? Setup,PerformanceALL
Do you run Order Fulfillment reports for different
companies or cost centers? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you have security requirements on who can enter
data for Order Fulfillment? (for example, by company?
by cost center?) Process ALL
Do you have security reports on who can run Order
Fulfillment reports? (by company, by cost center, and so
on) Setup,Process ALL
Will there need to be terminal security for Order
Fulfillment? Setup ALL
Do you run security reports on a regular basis for Order
Fulfillment? Process ALL

Do you have documentation on your current system

security requirements for Order Fulfillment? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Order Fulfillment? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Order Fulfillment accounts to be valid with only
certain other values. Setup ALL
How do you handle shipment of backorders? Process OE

What percentage of orders have backordered lines? Metric OE

Do you generate separate picklists for backordered
product? Process OE
Do you ever pick product destined to a different
customer, ship it to a higher priority customer, and
backorder the previous customer? Process OE

What are the types of documents that you generate? Process OE,INV
Do you use the invoice as a ship confirmation to the
customer? Process OE,AR
Do you allow partial payments of invoices? Process OE,AR

When do you send the invoice. With each shipment? Process OE,AR

How many "bill-to’s" do you maintain for each customer? Metric OE,AR
How do you interface to your invoice system? Process OE,AR
Do you generate pro-forma invoices? Process NS

Do you have custom international shipping documents? Process NS

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you have a shipping quality assurance function? Metric NS

Do you keep statistics on outgoing quality? Metric NS

Do you track lot or serial numbers in shipments? Process OE,INV

Do you obsolete parts that currently have open orders? Process NS

How do you handle the open orders if there is an
engineering change? Process NS
How many shipments do you confirm each day? Metric OE
Do you confirm shipments before or after goods leave
the dock? Process OE,INV
Who confirms the shipments? Process OE
Who is informed of shipment confirmation? Process OE
Does your company stage shipments? Process OE
How many locations do you ship from? Metric INV,OE
Do you measure confirmation to actual shipment? Metric OE
Do you have special procedures for international
shipments? Process NS

What triggers the release of orders for shipment? Process OE

What type of documents do you use when picking the
shipments? Process OE

How do you arrange an order on a shipping release or

pick list? (location, shipper, date, and so on). Setup OE

What is the average number of picking lines per order? Metric OE

Do you or your customers allow partial shipments? Or,
do you ship complete only? Setup OE

Do you ever reprint pick lists? Process OE

Do you have specific locations for specific shipments? Process OE,INV

Do you consolidate shipments in those locations? Process NS

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Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

If one warehouse does not have sufficient goods for the

order, do you transfer goods from other warehouses? Process OE,INV
How many orders do you enter on a peak day? Performance OE

What is the average number of lines per order per day? Performance OE

How many orders do you pick release on a peak day? Performance OE

How many backorders do you process on a peak day? Performance OE

How many invoices do you generate on a peak day? Performance OE

Do you generate separate picklists for backordered
product? Process OE
Do you use the invoice as a ship confirmation to the
customer? Process OE,AR

How do you maintain your Customer Returns data? Process ALL

How do you audit your Customer Returns data? Process ALL
Which operations/processes do you want to streamline
for Customer Returns ? Process ALL
Which operations/processes do you want to eliminate
for Customer Returns ? Process ALL
Are there any time-intensive Customer Returns
operations/processes that need to be addressed? Process ALL
How do you close an accounting period for Customer
Returns ? Process ALL
Is the schedule to close an accounting period for
Customer Returns documented? Process ALL
How long does it take to close an accounting period for
Customer Returns ? Process ALL
How long should it take to close an accounting period
for Customer Returns ? Process ALL
Is closing an accounting period for Customer Returns a
hard close or a soft close? Process ALL
How are adjustments to closed periods for Customer
Returns handled? Process ALL
How do you open an accounting period for Customer
Returns ? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is the schedule to open an accounting period for
Customer Returns documented? Process ALL
How long does it take to open an accounting period for
Customer Returns ? Process ALL
Who performs the tasks associated with opening an
accounting period for Customer Returns ? Process ALL
Who performs the tasks associated with closing an
accounting period for Customer Returns ? Process ALL

Where in your accounting cycle do you run standard

reports and statements for Customer Returns ? Process ALL
What business performance statistics do you monitor for
Customer Returns ? Process ALL
What are your Customer Returns reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process ALL
What are your Customer Returns reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process ALL

What reports do you currently generate to meet your

Customer Returns reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process ALL

Is there any Customer Returns reporting requirement

that your current set of reports does not meet? Setup ALL
Are Customer Returns reports standard across multiple
Sets of Books, for example, subsidiaries? Setup ALL

Are Customer Returns reports standard across multiple

levels within a Set of Books, for example, divisions? Setup ALL
What account codes and/or descriptions are required on
Customer Returns reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Customer Returns report? Setup ALL

What Customer Returns reports are grouped together

on a regular basis and printed in one print run? Setup,Process ALL

Who receives a copy of the Customer Returns reports? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What is the criteria for determining who should receive a
copy of any Customer Returns report? Process ALL
How do you update a Customer Returns report’s
distribution list? Process ALL
Is the process to update a Customer Returns report’s
distribution list documented? Process ALL
How long does it take to update a Customer Returns
report’s distribution list? Process ALL
How long should it take to update a Customer Returns
report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Customer Returns report’s distribution list? Process ALL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Customer Returns
reports? Setup,Process ALL

Do some of these Customer Returns reports belong in

report sets? Always being run together? Setup ALL
Do the separate business units run their own Customer
Returns reports? Process,Performance
ALL
What type of printers do you run Customer Returns
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL
Do you run Customer Returns reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Customer Returns ? (for example, by
company? by cost center?) Process ALL
Do you have security reports on who can run Customer
Returns reports? (by company, by cost center, and so
on) Setup,Process ALL
Will there need to be terminal security for Customer
Returns ? Setup ALL
Do you run security reports on a regular basis for
Customer Returns ? Process ALL

Do you have documentation on your current system

security requirements for Customer Returns ? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Map each GL user to a menu structure. Will any new

ones need to be created for Customer Returns ? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Customer Returns accounts to be valid with
only certain other values. Setup ALL
How do you cost parts and labor for returned goods
repairs? Metric NS
Do you estimate the costs of repairs prior to the actual
repair process? Process NS
Do you track the actual repair cost to the estimate? Metric COST, WIP
Who owns the returned product? Process OE, AR
Do you have returns for credit? Process OE, AR
What kind of credit do you offer? (Cash, Goods, and so
on) Process OE

If the return is for credit, who is responsible for credit? Process OE, INV, AR

Will credit memos be issued automatically upon return,

or will you have special procedures for credit memos? Process OE, INV,AR

Is Accounts Receivable responsible for return credit? Setup OE, AR

How does the credit department get the return goods
information? Process OE, INV,AR
Is a hard copy credit memo issued? Process AR

Do you have return rules that initiate credit memos? Process AR

Do you have a special subinventory for Returned
Goods? Process INV

Will you keep obsolete parts to repair customer returns? Process INV
Do you use a separate line for repair work? Process INV, WIP
When is repair not an option? Process INV, WIP
How do you ship replacement product? Process INV, OE

Is the replacement order a non-revenue shipment? Process INV, OE

Does the return shipment reference the original Sales
Order? Process INV, OE

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you measure returns against original shipments? Metric NS

Who is responsible for rework in Production? Process WIP
How do you account for scrap due to rework? Metric INV, WIP

Does rework impact standard production capacity? Process INV, WIP

How many customer returns do expect in an average
month? Metric OE

Do you have a standard process for customer returns? Process OE

How do you receive product into your plant? Process INV
Do you receive returns to a Repair Center? Process INV
Do you receive returns to a 3rd party? Process NS
Do you use Return Material Authorizations? Process OE
Who assigns the "RMA" number? Process OE

Is there a connection between your Return Authorization

number and the original Sales Order Number? Process OE
Do you have a formal Material Review Board for
Returned Goods Disposition? Process INV
Do you have return for replacement? Process OE
Do you have return for repair? Process OE
Will you accept obsolete product for return? Process OE, INV

Do you track serial numbers when product is returned? Process INV

Do you track lot numbers when product is returned? Process INV

How do you maintain your Distribution Planning data? Process ALL

How do you audit your Distribution Planning data? Process ALL
Which operations/processes do you want to streamline
for Distribution Planning? Process ALL
Which operations/processes do you want to eliminate
for Distribution Planning? Process ALL
Are there any time-intensive Distribution Planning
operations/processes that need to be addressed? Process ALL
Do you provide a "key" of content/information
somewhere on the Distribution Planning report? Setup ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What Distribution Planning reports are grouped together

on a regular basis and printed in one print run? Setup,Process ALL
Who receives a copy of the Distribution Planning
reports? Process ALL
What is the criteria for determining who should receive a
copy of any Distribution Planning report? Process ALL
How do you update a Distribution Planning report’s
distribution list? Process ALL
Is the process to update a Distribution Planning report’s
distribution list documented? Process ALL
How long does it take to update a Distribution Planning
report’s distribution list? Process ALL
How long should it take to update a Distribution
Planning report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Distribution Planning report’s distribution list? Process ALL
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Distribution Planning
reports? Setup,Process ALL

Do some of these Distribution Planning reports belong in

report sets? Always being run together? Setup ALL
Do the separate business units run their own
Distribution Planning reports? Process,Performance
ALL
What type of printers do you run Distribution Planning
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL
Do you run Distribution Planning reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Distribution Planning? (for example, by
company? by cost center?) Process ALL
Do you have security reports on who can run
Distribution Planning reports? (by company, by cost
center, and so on) Setup,Process ALL
Will there need to be terminal security for Distribution
Planning? Setup ALL
Do you run security reports on a regular basis for
Distribution Planning? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you have documentation on your current system

security requirements for Distribution Planning? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Distribution Planning? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Distribution Planning accounts to be valid with
only certain other values. Setup ALL
Do you have warehouses and manufacturing
organizations in different geographic locations? Setup INV

Are these locations regionalized? Setup INV

Do you manufacture or perform any value-added
functions at your remote sites? Setup INV,WIP

Do you maintain service locations? Setup NS

Do you differentiate service locations from warehouse
and manufacturing sites? Setup INV

Do you maintain products at multiple sites? Process INV

Do you have a central engineering design center that
supports multiple sites? Setup ENG

Is there a central item maintenance function? Setup INV

Do you manufacture the same product at multiple sites? Process INV,WIP

Do you have central planning and purchasing functions? Process PO,MRP

Do you have central purchasing contract negotiations,

but decentralized purchasing functions? Process MPS,MRP
How do you cost and value inventory at each of the
sites? Setup INV

Do you ship products between sites? Process INV, OE,PO

Do you drop-ship from your remote sites to customers? Process INV, OE,PO

Do you consolidate customer shipments? Process NS

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you ship from a main finished goods site? Process NS

Do you track on-time deliveries at each site? Metric NS

Do you use an internal requisition system? Process INV, OE,PO

Do you use sales orders to ship against warehouse
purchase orders? Process INV, OE,PO

Do you differentiate shipments to and from your

warehouses from shipments to outside customers? Setup OE

Do you use a min-max inventory replenishment system? Process INV

Do you use MRP orders? Process MRP,MPS

Do you use EDI technology to see demand from remote
sites? Process NS
How does each site or region see demand? Process MPS
Do you maintain a delivery schedule to your regions or
to your sites? Process MPS
Do you build to the demand of the different sites? Process WIP,MRP
Do you build to the delivery schedule to each region?
(That is, build to a truck schedule). Process WIP
Do you have a formal delivery schedule system in
place? Setup NS
Is a delivery schedule system integral with your current
business software? Setup NS
How do you generate shipping schedules? Process OE
Are they based on customer due date? Process OE
Are they based on shipment to regional areas? Process OE
Are they based on transportation availability? Process NS
Are they based on inventory needs at your regional
sites? Process OE, INV
Are you satisfied with the DRP you have In place at the
present time? Process NS
What is the average lead-time from requisition to
delivery? Metric INV,PO

On what level do you forecast replenishment demand? Performance MPS

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many replenishment orders do you request at peak
periods? Performance PO,INV
How many items do you forecast replenishment demand
for per period? Performance MPS

How do you maintain your Sales and Marketing data? Process ALL
How do you audit your Sales and Marketing data? Process ALL
Which operations/processes do you want to streamline
for Sales and Marketing? Process ALL
Which operations/processes do you want to eliminate
for Sales and Marketing? Process ALL
Are there any time-intensive Sales and Marketing
operations/processes that need to be addressed? Process ALL
How do you close an accounting period for Sales and
Marketing? Process ALL
Is the schedule to close an accounting period for Sales
and Marketing documented? Process ALL
How long does it take to close an accounting period for
Sales and Marketing? Process ALL
How long should it take to close an accounting period
for Sales and Marketing? Process ALL
Is closing an accounting period for Sales and Marketing
a hard close or a soft close? Process ALL
How are adjustments to closed periods for Sales and
Marketing handled? Process ALL
How do you open an accounting period for Sales and
Marketing? Process ALL
Is the schedule to open an accounting period for Sales
and Marketing documented? Process ALL
How long does it take to open an accounting period for
Sales and Marketing? Process ALL
Who performs the tasks associated with opening an
accounting period for Sales and Marketing? Process ALL
Who performs the tasks associated with closing an
accounting period for Sales and Marketing? Process ALL

Where in your accounting cycle do you run standard

reports and statements for Sales and Marketing? Process ALL
What business performance statistics do you monitor for
Sales and Marketing? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What are your Sales and Marketing reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process ALL
What are your Sales and Marketing reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process ALL

What reports do you currently generate to meet your

Sales and Marketing reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process ALL

Is there any Sales and Marketing reporting requirement

that your current set of reports does not meet? Setup ALL
Are Sales and Marketing reports standard across
multiple Sets of Books, for example, subsidiaries? Setup ALL
Are Sales and Marketing reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup ALL
What account codes and/or descriptions are required on
Sales and Marketing reports? Setup ALL
Do you provide a "key" of content/information
somewhere on the Sales and Marketing report? Setup ALL

What Sales and Marketing reports are grouped together

on a regular basis and printed in one print run? Setup,Process ALL
Who receives a copy of the Sales and Marketing
reports? Process ALL
What is the criteria for determining who should receive a
copy of any Sales and Marketing report? Process ALL
How do you update a Sales and Marketing report’s
distribution list? Process ALL
Is the process to update a Sales and Marketing report’s
distribution list documented? Process ALL
How long does it take to update a Sales and Marketing
report’s distribution list? Process ALL
How long should it take to update a Sales and Marketing
report’s distribution list? Process ALL
Who performs the tasks associated with updating a
Sales and Marketing report’s distribution list? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Sales and Marketing
reports? Setup,Process ALL

Do some of these Sales and Marketing reports belong in

report sets? Always being run together? Setup ALL
Do the separate business units run their own Sales and
Marketing reports? Process,Performance
ALL
What type of printers do you run Sales and Marketing
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceALL
Do you run Sales and Marketing reports for different
companies or cost centers? Process ALL
Do you have security requirements on who can enter
data for Sales and Marketing? (for example, by
company? by cost center?) Process ALL
Do you have security reports on who can run Sales and
Marketing reports? (by company, by cost center, and so
on) Setup,Process ALL
Will there need to be terminal security for Sales and
Marketing? Setup ALL
Do you run security reports on a regular basis for Sales
and Marketing? Process ALL

Do you have documentation on your current system

security requirements for Sales and Marketing? Process ALL

Map each GL user to a menu structure. Will any new

ones need to be created for Sales and Marketing? Setup,Process ALL
Do you review requirements for validation rules, allowing
certain Sales and Marketing accounts to be valid with
only certain other values. Setup ALL
What was the reason for purchasing/upgrading to this
Oracle Sales and Marketing application? Process ALL
What is the purpose of the relevant sales and marketing
systems/processes? Process ALL

What is the origin of the relevant sales and marketing

systems/processes (vendor or in-house)? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Is there an existing entity relationship (E-R) diagram of

the current sales and marketing application? Process ALL
Is there an existing diagram of the current sales and
marketing processes? Process ALL

What is your current sales and marketing application? Process ALL

Describe the current geographical distribution of your

business and/or employees - present and future. Setup, Process ALL
What business areas and/or operations are targeted for
improvement? Process, Metric ALL
What business areas and/or operations are targeted for
re-engineering? Process, Metric ALL

Which of these business areas and/or operations are

highest priority? Medium priority? Low priority? Setup, Process ALL
How do you see the application resolving your current
deficiencies/issues? Metric ALL

Can you provide a system flow diagram of connectivity

between your core business applications? Process ALL
What type of information is exchanged between the
current sales and marketing application and your other
systems/processes? Process ALL

Can you provide information flow schematics of the data

passed/required between sales and marketing and other
connected/interfaced systems? Process ALL
What are your requirements for importing and exporting
data from Sales and Marketing? Process ALL
What application are you using for placing orders and
order fulfillment? Process ALL

What are your online help/documentation requirements? Process ALL

What manual operations/processes do you need to
automate? Process ALL

What is the total number of users who have/will have

access to the sales and marketing application? Metric ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many users will have access to the sales and
marketing application for updating information? Metric ALL
Classify your Sales and Marketing users into different
functional user groups. Process ALL

What historical information do you currently maintain? Process ALL

What types of PCs do the users have? Performance, Process
ALL

What word processing package do the users use? Setup ALL

How many accounts and contacts to you anticipate
tracking? Metric ALL
What other Oracle applications do you have? Process ALL
How many users will be accessing the sales and Performance,
marketing application at the same time? Metric ALL
Will users be accessing the sales and marketing Performance,
application remotely? Process ALL
What are your language requirements? Setup ALL

How do you audit your sales and marketing information? Process ALL
Will users be accessing the sales and marketing Performance,
application remotely? Process ALL
What Communications hardware/software will the users
be using? Performance ALL
What information do users need access to while
"disconnected" from the database? Setup, Process ALL

What reports do you currently use to meet your sales

and marketing requirements? Provide examples of
each. Include source, user, frequency, number of
copies, and level of importance. Setup, Process ALL

Is there any sales and marketing reporting requirement

that your current set of reports does not meet? Setup ALL
What sales and marketing reports are grouped together
on a regular basis and printed in one run? Setup, Process ALL
Who needs to be able to run reports? Setup, Process ALL
Who receives a copy of the sales and marketing
reports? Process ALL
What is the criteria for who should receive a copy of a
sales and marketing report? Process ALL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you update a sales and marketing report
distribution list? Process ALL

Is there any requirement for online distribution and/or

remote location printing for sales and marketing reports? Setup, Process ALL
Do the separate business units own their own sales and Process,
marketing reports? Performance ALL
What type of printers do you run sales and marketing Setup,
reports on? Where are they located? Performance ALL
Do you run sales and marketing reports for different
companies or cost centers? Process ALL
Who is currently responsible for creating/changing
reports? Process ALL
Process,
Do you have tools to do on-demand reports or queries? Performance ALL
What type of company or account information do you
track for prospects? Process ALL
What type of company or account information do you
track for customers? Process ALL

What type of contact information do you track? Process ALL

How does account and contact information get entered
into the current system? Setup, Process OSM
How does account and contact information get updated
in the current system? Setup, Process OSM

Do you currently have a system for purging account and

contact information? If so, what is the criteria for
purging the information? Is it archived? Process OSM

Who needs to access account and contact information?

Where do they access the information from (for Process,
example, home, office, or hotel)? Performance OSM
How do you currently control account or contact
duplication? Process OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What type of information do you track on competitors? Process OSM

How many accounts and contacts do you anticipate
tracking? Metric OSM
What type of information do you track for sales
partners? Process OSM
What do you sell? Setup OSM
Who do you generally sell to? Process OSM
Do you bundle specific products or services? Setup OSM

How often do you have new products or services? Process OSM

How many different types of products or services do you
have? Setup OSM
Describe the business process in which a lead becomes
a customer in your organization. Process OSM
How do you qualify leads? Do you rank leads based on
certain criteria? If so, what is the criteria and what are
the available ranks? Process OSM

How do you generate leads? Process OSM

Is there a standard selling method across your

organization? Across business lines? Across divisions? Process OSM
How do you create a forecast from opportunities in your
pipeline? Process OSM

At what point do you consider an opportunity lost and

remove it from your pipeline? Process OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How long is your average sales cycle? Process OSM

Describe how your territories are organized. Setup OSM

What are the qualifiers you use to place an account in a
specific territory? Setup OSM

Who manages territory assignments? Setup OSM

How often are territories re-organized? When are they
re-organized? Setup OSM

What is the turnover rate for the sales force? Setup OSM

How is your sales force organized? Setup OSM

In general, how many reps work on an account? Setup OSM

Do you restrict access to information by employee or
sales territory? Setup OSM

How are action items assigned to sales reps? How is it

communicated that an action item has been completed? Process OSM
Describe how sales reps who are working on an account
together communicate. Process OSM
Do you have territories that are assigned to sales
partners? Setup OSM
How do you define your forecasting periods? Setup OSM
How do you set up your sales quotas? By salesrep,
product, etc. Setup, Process OSM
Who is responsible for determining and entering sales
quotas? Process OSM
At what point in the sales cycle is an opportunity
forecasted? Process OSM
When an opportunity is forecasted, is it forecasted at
100% or is it weighted by win probability? Setup, Process OSM
At what level does your organization forecast (for
example, item, product category)? Setup, Process OSM
What are the sales management requirements in terms
of forecasting information? Setup OSM
What types of promotions do you currently use (for
example, advertisements, mailings)? Setup, Process OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How do you currently track details, cost, and
effectiveness of promotions? Process OSM
Describe the business process in which a promotion is
carried out. Process OSM
Do you use mail or call scripts? If so, who processes
the responses? What sort of action items result from
different responses? Process OSM
Approximately how many promotions do you have every
year? Metric OSM

What types of events do you hold? Process OSM

Describe the business process in which an event is
organized and managed. Process OSM
Approximately how many events do you hold every
year? Metric OSM
How are you currently managing the details, cost, and
effectiveness of an event? Process OSM
Do you send letters of confirmation or evaluation letters
to people enrolled in events? Process OSM

Who enrolls people in events? Process OSM

Do you generally use the same facilities for different
events? Process OSM

How do you choose a facility for an event? Process OSM

Do you have a record of facilities that you have used for
events in the past? Process OSM

Who manages events that your organization puts on? Process OSM

How do you invite contacts to events? Process OSM

Do you rank event facilities? Process OSM

Describe your business process for sending a letter or

collateral to a contact. Process OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Who in your organization will require the ability to

request that a letter or collateral be sent? Process, Setup OSM

Who in your organization will require the ability to fulfill

literature requests? Process, Setup OSM

How do you currently inventory your collateral? Process, Setup OSM

Who sends collateral? Process, Setup OSM

Do you have collateral organized in Kits? Process, Setup OSM

Do you send collateral based on answers from mail or

phone questionnaires? Process, Setup OSM

How do you maintain your Sales Compensation data? Process OSM

How do you audit your Sales Compensation data? Process OSM
Which operations/processes do you want to streamline
for Sales Compensation? Process OSM
Which operations/processes do you want to eliminate
for Sales Compensation? Process OSM
Are there any time-intensive Sales Compensation
operations/processes that need to be addressed? Process OSM
How do you close an accounting period for Sales
Compensation? Process OSM
Is the schedule to close an accounting period for Sales
Compensation documented? Process OSM
How long does it take to close an accounting period for
Sales Compensation? Process OSM
How long should it take to close an accounting period
for Sales Compensation? Process OSM
Is closing an accounting period for Sales Compensation
a hard close or a soft close? Process OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How are adjustments to closed periods for Sales
Compensation handled? Process OSM
How do you open an accounting period for Sales
Compensation? Process OSM
Is the schedule to open an accounting period for Sales
Compensation documented? Process OSM
How long does it take to open an accounting period for
Sales Compensation? Process OSM
Who performs the tasks associated with opening an
accounting period for Sales Compensation? Process OSM
Who performs the tasks associated with closing an
accounting period for Sales Compensation? Process OSM

Where in your accounting cycle do you run standard

reports and statements for Sales Compensation? Process OSM
What business performance statistics do you monitor for
Sales Compensation? Process OSM
What are your Sales Compensation reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process OSM
What are your Sales Compensation reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process OSM
What reports do you currently generate to meet your
Sales Compensation reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process OSM

Is there any Sales Compensation reporting requirement

that your current set of reports does not meet? Setup OSM
Are Sales Compensation reports standard across
multiple Sets of Books, for example, subsidiaries? Setup OSM
Are Sales Compensation reports standard across
multiple levels within a Set of Books, for example,
divisions? Setup OSM
What account codes and/or descriptions are required on
Sales Compensation reports? Setup OSM
Do you provide a "key" of content/information
somewhere on the Sales Compensation report? Setup OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What Sales Compensation reports are grouped together

on a regular basis and printed in one print run? Setup,Process OSM
Who receives a copy of the Sales Compensation
reports? Process OSM
What is the criteria for determining who should receive a
copy of any Sales Compensation report? Process OSM
How do you update a Sales Compensation report’s
distribution list? Process OSM
Is the process to update a Sales Compensation report’s
distribution list documented? Process OSM
How long does it take to update a Sales Compensation
report’s distribution list? Process OSM
How long should it take to update a Sales
Compensation report’s distribution list? Process OSM
Who performs the tasks associated with updating a
Sales Compensation report’s distribution list? Process OSM
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Sales Compensation
reports? Setup,Process OSM

Do some of these Sales Compensation reports belong

in report sets? Always being run together? Setup OSM
Do the separate business units run their own Sales
Compensation reports? OSM
Process,Performance
What type of printers do you run Sales Compensation
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceOSM
Do you run Sales Compensation reports for different
companies or cost centers? Process OSM
Do you have security requirements on who can enter
data for Sales Compensation? (for example, by
company? by cost center?) Process OSM
Do you have security reports on who can run Sales
Compensation reports? (by company, by cost center,
and so on) Setup,Process OSM
Will there need to be terminal security for Sales
Compensation? Setup OSM
Do you run security reports on a regular basis for Sales
Compensation? Process OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you have documentation on your current system

security requirements for Sales Compensation? Process OSM

Map each GL user to a menu structure. Will any new

ones need to be created for Sales Compensation? Setup,Process OSM
Do you review requirements for validation rules, allowing
certain Sales Compensation accounts to be valid with
only certain other values. Setup OSM
How are you currently paying commissions? OSM

What is the source of transactions you pay commissions

from? Oracle Apps, other apps, or custom apps? OSM
Can you bring over all the relevant data from your
receivables application? Ex: Rep, date, amount, and
product. OSM
Roughly how many lines will come over in an average
month? OSM
How many different products and/or services do you
compensate your salesforce on? Can these be
hierarchically ordered? OSM
In which application are salesreps assigned to orders?
How are they assigned? OSM
How many and what types of manual adjustments do
you make? OSM

Does your order entry system allow multiple reps per

line, either as a split or as a double comp situation? OSM

At what point in the order cycle do you pay

commissions: Booking, invoice, payment, and so on. OSM

Do sales managers receive roll up credit from their

subordinates? OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How many different kinds of compensation plans are

there for your salesforce? OSM
Could 2 sales reps on the same plan have different
rates? OSM
What is the duration of your comp plans (annual, bi-
annual)? OSM

Are commissions paid at a flat rate or are the plans

based on a tiered approach? OSM

Do you allow your sales reps to receive draws? If so,

are they recoverable or non-recoverable? OSM
Do you pay independent agents such as resellers or
vendors commissions? OSM
Do you pay rebates to customers? OSM

What do you base a sales rep’s commission rate on?

Dollars sold, units, % discount given, or margin? OSM

Are reps paid on booking, invoice or payment? Other? OSM

Are bonuses based on subjective or objective criterion?

What are the objective bonuses based on (P&Ls,
margin, and so on)? OSM

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Are there commonalities across plans? Shared

elements? OSM

Are different lines of business incented differently? OSM

How often do you pay commissions, bonuses, draws,
etc.? OSM
What application do you use to pay (not calculate)
commissions? OSM

How many different reps will you pay through OSC? OSM
Is it possible that the same deal could roll up to two
different reps in the same management chain? OSM
Will OSC be implemented at multiple sites? OSM
Do you have any multiple currency requirements? OSM
Do you have any multi-org requirements? OSM

What are your commissions reporting requirements? OSM

Will anyone other than the comp analysts have access
to commissions data? OSM
Do you have a requirement for OSC to touch the GL
(accruals, adjustments)? OSM

How do you maintain your Human Resources data? Process HR

How do you audit your Human Resources data? Process HR
Which operations/processes do you want to streamline
for Human Resources? Process HR
Which operations/processes do you want to eliminate
for Human Resources? Process HR
Are there any time-intensive Human Resources
operations/processes that need to be addressed? Process HR
How do you close an accounting period for Human
Resources? Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is the schedule to close an accounting period for Human
Resources documented? Process HR
How long does it take to close an accounting period for
Human Resources? Process HR
How long should it take to close an accounting period
for Human Resources? Process HR
Is closing an accounting period for Human Resources a
hard close or a soft close? Process HR
How are adjustments to closed periods for Human
Resources handled? Process HR
How do you open an accounting period for Human
Resources? Process HR
Is the schedule to open an accounting period for Human
Resources documented? Process HR
How long does it take to open an accounting period for
Human Resources? Process HR
Who performs the tasks associated with opening an
accounting period for Human Resources? Process HR
Who performs the tasks associated with closing an
accounting period for Human Resources? Process HR

Where in your accounting cycle do you run standard

reports and statements for Human Resources? Process HR
What business performance statistics do you monitor for
Human Resources? Process HR
What are your Human Resources reporting
requirements with respect to functional vs. foreign
currencies? Setup, Process HR
What are your Human Resources reporting
requirements with respect to summary or detail formats?
Obtain report listing. Setup, Process HR

What reports do you currently generate to meet your

Human Resources reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process HR

Is there any Human Resources reporting requirement

that your current set of reports does not meet? Setup HR
Are Human Resources reports standard across multiple
Sets of Books, for example, subsidiaries? Setup HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Are Human Resources reports standard across multiple

levels within a Set of Books, for example, divisions? Setup HR
What account codes and/or descriptions are required on
Human Resources reports? Setup HR
Do you provide a "key" of content/information
somewhere on the Human Resources report? Setup HR

What Human Resources reports are grouped together

on a regular basis and printed in one print run? Setup,Process HR

Who receives a copy of the Human Resources reports? Process HR

What is the criteria for determining who should receive a
copy of any Human Resources report? Process HR
How do you update a Human Resources report’s
distribution list? Process HR
Is the process to update a Human Resources report’s
distribution list documented? Process HR
How long does it take to update a Human Resources
report’s distribution list? Process HR
How long should it take to update a Human Resources
report’s distribution list? Process HR
Who performs the tasks associated with updating a
Human Resources report’s distribution list? Process HR
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Human Resources
reports? Setup,Process HR

Do some of these Human Resources reports belong in

report sets? Always being run together? Setup HR
Do the separate business units run their own Human
Resources reports? Process,Performance
HR
What type of printers do you run Human Resources
reports (including checks, purchase orders, and so on)
on? Where are they located? Setup,PerformanceHR
Do you run Human Resources reports for different
companies or cost centers? Process HR
Do you have security requirements on who can enter
data for Human Resources? (for example, by company?
by cost center?) Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you have security reports on who can run Human
Resources reports? (by company, by cost center, and so
on) Setup,Process HR
Will there need to be terminal security for Human
Resources? Setup HR
Do you run security reports on a regular basis for
Human Resources? Process HR

Do you have documentation on your current system

security requirements for Human Resources? Process HR

Map each GL user to a menu structure. Will any new

ones need to be created for Human Resources? Setup,Process HR
Do you review requirements for validation rules, allowing
certain Human Resources accounts to be valid with only
certain other values. Setup HR

What types of benefit plans do you offer? List all the

different benefits offered by your organizations (for
example, Health and welfare, defined contribution,
defined benefit, spending accounts, and flexible
benefits) Setup,Process HR
How is eligibility to your benefit plans determined? Process HR
Are there waiting periods for your benefit plans? Process HR
What are the criteria for your benefit plans? Process HR
When is your open enrollment period? Process HR
How do you handle interim enrollments? Process HR
How are benefits costs/price tags calculated and stored?
(Employee costs, employer costs, etc.) Process HR
How do you handle COBRA? Process HR
How are benefit costs/price tags calculated and stored?
(Employee costs, employer costs, and so on) Describe
the rounding rules used. Process HR
What is the current or planned effective date of the
benefit plan? Process HR
Who are the carriers for this benefit plan? Process HR
What are the dependent eligibility factors? (types of
dependents and any restrictions or coverage
differences) Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What are the continuing eligibility rules for leave of

absence, long term disability, short term disability? Are
there any changes in the cost of the benefit? How is the
money collected if the participant is not receiving a
paycheck? Process HR
What are the termination rules for active employee with
a terminated benefit? Process HR
What are the termination rules for dependent terminated
from a benefit? Process HR
What are the termination rules for terminated active
employee? Process HR
What are the termination rules for death? Process HR
What are the termination rules for transfers? Process HR
What are the termination rules for terminated COBRA
participant? Process HR

What are the Beneficiary eligibility rules? What are the

rules regarding allocation amounts or percentages? Process HR
What are the participation rules? What is the waiting
period or grandfather rules? Process HR
What are your deferred comp plan requirements? Process HR
How do you handle benefit elections for active
employees vs. COBRA participants? Process HR

What are the allowed changes for COBRA participants

vs. active employees? (Such as changing dependent
status, changing plans (adding/terminating/changing), or
changing coverage amounts) Process HR

What are the employee eligibility factors? (company,

location, union association, salary, or job code) Process HR
Are COBRA actives treated differently than
terminations? Process HR

How do you handle terminations? Process HR

How do you handle layoffs? Process HR

How do you handle seasonal reductions in workforce? Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What type of employee status changes occur and how
are they handled? (FT to PT, LOA, or union to non-
union) Process HR
Do these status changes affect an employee's benefits
and tax elections? Setup,Process HR
How do status changes affect an employee’s benefits
and tax elections? Process HR
How do you handle inter-departmental employee
transfers? Process HR

How do you handle inter-divisional employee transfers? Process HR

How do you handle inter-company employee transfers? Process HR

What does your retiree processing entail? Process HR

What other events are significant in your management
of human resources? Explain. Process HR

How do terminations affect other departments? Process HR

Will employees be tracked? Setup,Process HR

Will ex-employees be tracked? Setup,Process HR

Will retirees be tracked? Setup,Process HR

Will contractors be tracked? Setup,Process HR

Will recruiters be tracked? Setup,Process HR

Will other contacts be tracked? Setup,Process HR

Will volunteers be tracked? Setup,Process HR

Will trustees be tracked? Setup,Process HR

Will board members be tracked? Setup,Process HR

What personal information do you maintain: Personal?
(Name, race, and so on) Setup HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

What personal information do you maintain: Address?

(Primary, secondary residence, and so on) Setup HR

What personal information do you maintain: Emergency

Contacts? (Name, address, and so on) Setup HR
What other information do you currently maintain on
employees and other people types that is important to
your organization? Setup HR
What benefit does this data provide to your organization
as a whole? Process HR
What benefit does this data provide to certain entities
within the organization? Process HR
What benefit will data that you currently do not store
electronically provide to your organization? Process HR
How are the hierarchies or organization charts
structured? (Samples) Setup HR

How are job grades structured? Setup HR

How do you track headcounts? (by bodies,
positions/jobs?) Setup HR

What type of personal data do you need to maintain? Setup,PerformanceHR

What job related (Assignment) data do you need to
maintain? Setup,PerformanceHR

What budgeting data do you need to maintain? Setup,PerformanceHR

What was reason for purchasing/upgrading to this
Oracle Human Resource application? Process HR
What is the purpose of the relevant human resources
systems/processes? Process HR
What is the origin of the relevant human resources
systems/processes (vendor or in-house)? Process HR

Is there an existing entity relationship (E-R) diagram of

the current human resources application? Process HR
Describe the current geographical distribution of your
business and/or employees? Setup,Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Describe the geographical distribution of your business

and/or employees in the foreseeable future? Setup,Process HR
What business areas and/or operations are targeted for
improvement? Process,Metric HR
What business areas and/or operations are targeted for
re-engineering? Process,Metric HR

Which of these business areas and/or operations are

highest priority? Medium priority? Low priority? Setup,Process HR
How do you see the application resolving your current
deficiencies/issues? Metric HR
What type of information is exchanged between the
current human resources application and these other
systems/processes? Process HR

Can you provide a system flow diagram of connectivity

between your core business applications? Process HR

Can you provide information flow schematics of the data

passed/required between human resources and other
connected/interfaced systems? Process HR

Is there any external data accessed directly by the

human resources application (for example, GL Chart of
Accounts, Payroll Master, or Benefits plans)? Process HR
What type of Personal historical data do you need to
maintain? Process HR
What job related (Assignment) historical data do you
need to maintain? Process HR
What are your deferred comp plan requirements? Process HR
Define your interfaces/information to other
systems/users for Time & Attendance Reporting? Process HR

Define your interfaces/information to other

systems/users for Labor Distribution Reconciliation? Process HR
Define your interfaces/information to other
systems/users for Benefits Carrier Reporting? Process HR
Define your interfaces/information to other
systems/users for Payroll System/Department? Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you currently use or plan to install an Interactive
Voice Response (IVR) or scanning technology system
for human resources/benefits? Process HR

Are there any other interfaces to other systems

(Mainframe, PC, or manual) you have not told us about? Process HR

Do you have licensing or certification requirements? Process HR

What type of performance tracking do you do? Process HR
Do you track disciplinary information? Process HR
Do you do grievance tracking? Process HR
What are our requirements for adding comments to your
information? Process HR

What are your online help/documentation requirements? Process HR

Do you need to track employee relocation information
for special employee groups? For example, executives
and sales force. Process HR
Define your requisition process Process HR
Do you have any testing information requirements? Process HR
What event triggers a requisition in your organization?
(Department request, departure of an incumbent, and so
on) Process HR

Is there an approval process to initiate a requisition?

(budget available, management sign-off, and so on) Process HR
Please list details of pertinent information involved in the
approval process, such as approval steps,
authorizations, and so on. Process HR

What type of recruiting activities occur? (Ad placement,

interview scheduling, background checks, and so on.) Process HR
How are interviews scheduled? Metric HR

Do you track any information on your system concerning

the interview? (Interview notes, comments, and so on) Process HR
What information is tracked from the application or
resume? Setup,Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you do any affirmative action planning or reporting? Setup,Process HR

How is affirmative action planning or reporting done? Setup,Process HR

How is the data gathered in the new hire process? Process HR

When is the system updated in the new hire process? Process HR

How does the system update affect other departments?
(payroll, benefits) Process HR
Do you attach a budget to your positions? Setup HR
How do you handle open positions? Process HR
Number of other persons associated with
organization/company (for example, Retirees, ex-
employees, volunteers, and Board members)? Metric HR
Describe your management reporting structure? Setup,Process HR
Describe your financial reporting structure? Setup,Process HR
How many Federal and State Employer Identification
Numbers (EINs) do you have? Metric HR
How many Federal and State Employer Identification
Numbers (EINs) do you plan to have in the next one-two
years? Metric HR
How are your organization charts generated? Process HR

How many views of your organizations do you have? Setup,Process HR

How often do your organizational structures change? Process HR

How many worksites/locations does your
organization/company operate? Metric HR

In which countries are your company worksites located? Setup HR

In which states are your company worksites located? Setup HR

In which counties/localities are your company worksites
located? Setup HR
Does your organization/company have unions? Setup HR
How many unions do you have? Metric HR
How many bargaining units do you have? Metric HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Approximately what percentage of your employee
population is associated with these unions? Metric HR
Which divisions or companies or subsidiaries or
locations have union affiliations? Setup HR

What are the are the durations of your union contracts? Setup,Metric HR
When will the existing union contract expire? Setup,Process HR
How many different contracts are negotiated? Metric HR
What differences/commonalties are there between the
different contract benefits offerings? Setup,Process HR
Describe your other reporting hierarchies? Setup HR, PO
Which manual operations/processes do you need to
automate? Process ALL

What is the total number of users who have/will have

access to the human resources applications? Metric HR

How many users have/will have access to the human

resources applications for updating information? Metric HR

How many users have/will have access to the human

resources applications for reporting needs only? Metric HR

What historical information do you currently maintain? Process HR

On what type of medium is this data maintained? Process HR
What type of media storage do you plan on using? Process HR
What types of deductions do you need to track?
(Benefits, child support, etc.) Setup HR
Do you have a leave accounting system? (Vacation,
Sick, or PTO) Setup,Process HR
How do you track absences? Process HR
Do you have any PC files in Lotus 1-2-3? Process HR
Do you have any PC files in D-base? Process HR
Do you have any PC files in Excel? Process HR
Do you have any PC files in WordPerfect? Process HR
Do you have any PC files in Word? Process HR
Do you have any PC files in other programs? Process HR
How many key users have/will have access to the
human resources applications? Metric, Performance
HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many casual users have/will have access to the
human resources applications? Metric, Performance
HR
Is there information you wish to maintain on employees
and other people types that you currently do not store
electronically? Setup,PerformanceHR
What are your federal/state mandated reporting
requirements? (for example, EEO, Discrimination
testing) Process HR

Are you required to provide government/industry

oversight reports? (for example, FCC, DOT, or DOE) Process HR

Do you need company wide/consolidation reporting? Process HR

Do you need divisional/departmental/cost center
reporting? Process HR
Who is currently responsible for creating or changing
reports? Process HR

How easy and timely is it to create or change reports? Process HR

Concerning report generation, will the same
responsibilities continue, or will they change? (for
example, user responsible for report generation?) Process HR

Do you have a tool to do on-demand reports or queries? Process,Performance

HR
What are your management reporting needs? Process HR
Do you administer salary/hourly step and ranges? Process HR
How does your system handle salary/hourly step and
ranges? Process HR
How is the salary portion of your union contracts
administered? Setup,Process HR
When are your negotiation periods? Process HR
Do you do any salary impact studies during your
negotiations? Process HR
Do you have a point-based weighting salary system?
(for example, HAY) Setup,Process HR
How is your point-based weighting salary system
tracked on your system? Setup,Process HR
What timing factors are involved in your salary and
performance review process (Yearly, quarterly, or
probationary?) Setup,Process HR

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Explain the processes involved in your salary and
performance review process? Process HR
What factors are involved in establishing a salary
increase? Process HR
Concerning your forecasting requirements, do you do
any workforce analysis reporting ? (budgets, job
reduction, right-sizing, and so on) Process HR
Concerning your forecasting requirements, do you do
any compensation analysis? (budgets, union
negotiations, and so on) Process HR
What types of earnings do you track? (Regular Pay,
Overtime, and so on) Setup HR
At what levels do you currently secure users?
(Company, organization, or field) Setup,Process HR
Who is responsible for maintaining your security
profiles? (DBA, IS) Process HR
By type of user, define what data is available for
viewing? Setup,Process HR
By type of user, define what data is available for
updating? Setup,Process HR
By type of user, define what data is available for
deleting? Setup,Process HR
By type of function, define what data is available for
level of organization? Setup,Process HR
By type of function, define what data is available for type
of employee? Setup,Process HR
By type of function, define what data is available for type
of data? Setup,Process HR
Define any security requirements. Process,Performance
HR
Do you track skill assessments? Setup HR
How do you track skills assessments? Process HR

How do you maintain training & development

information? (Class attendance, schedules, and so on) Process HR
How do you maintain your Payroll data? Process PAY
How do you audit your Payroll data? Process PAY
Which operations/processes do you want to streamline
for Payroll? Process PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Which operations/processes do you want to eliminate
for Payroll? Process PAY
Are there any time-intensive Payroll
operations/processes that need to be addressed? Process PAY

How do you close an accounting period for Payroll? Process PAY

Is the schedule to close an accounting period for Payroll
documented? Process PAY
How long does it take to close an accounting period for
Payroll? Process PAY
How long should it take to close an accounting period
for Payroll? Process PAY
Is closing an accounting period for Payroll a hard close
or a soft close? Process PAY
How are adjustments to closed periods for Payroll
handled? Process PAY

How do you open an accounting period for Payroll? Process PAY

Is the schedule to open an accounting period for Payroll
documented? Process PAY
How long does it take to open an accounting period for
Payroll? Process PAY
Who performs the tasks associated with opening an
accounting period for Payroll? Process PAY
Who performs the tasks associated with closing an
accounting period for Payroll? Process PAY
Where in your accounting cycle do you run standard
reports and statements for Payroll? Process PAY
What business performance statistics do you monitor for
Payroll? Process PAY
What are your Payroll reporting requirements with
respect to functional vs. foreign currencies? Setup, Process PAY
What are your Payroll reporting requirements with
respect to summary or detail formats? Obtain report
listing. Setup, Process PAY

What reports do you currently generate to meet your

Payroll reporting requirements? Provide examples of
each. Include source (could be manual), user,
frequency, or number of copies. Setup,Process PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Is there any Payroll reporting requirement that your
current set of reports does not meet? Setup PAY
Are Payroll reports standard across multiple Sets of
Books, for example, subsidiaries? Setup PAY
Are Payroll reports standard across multiple levels within
a Set of Books, for example, divisions? Setup PAY
What account codes and/or descriptions are required on
Payroll reports? Setup PAY
Do you provide a "key" of content/information
somewhere on the Payroll report? Setup PAY
What Payroll reports are grouped together on a regular
basis and printed in one print run? Setup,Process PAY
Who receives a copy of the Payroll reports? Process PAY
What is the criteria for determining who should receive a
copy of any Payroll report? Process PAY

How do you update a Payroll report’s distribution list? Process PAY

Is the process to update a Payroll report’s distribution list
documented? Process PAY
How long does it take to update a Payroll report’s
distribution list? Process PAY
How long should it take to update a Payroll report’s
distribution list? Process PAY
Who performs the tasks associated with updating a
Payroll report’s distribution list? Process PAY

Is there any requirement for online (softcopy) distribution

and/or remote location printing for Payroll reports? Setup,Process PAY
Do some of these Payroll reports belong in report sets?
Always being run together? Setup PAY
Do the separate business units run their own Payroll
reports? Process,Performance
PAY
What type of printers do you run Payroll reports
(including checks, purchase orders, and so on) on?
Where are they located? Setup,PerformancePAY
Do you run Payroll reports for different companies or
cost centers? Process PAY
Do you have security requirements on who can enter
data for Payroll? (for example, by company? by cost
center?) Process PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Do you have security reports on who can run Payroll

reports? (by company, by cost center, and so on) Setup,Process PAY
Will there need to be terminal security for Payroll? Setup PAY
Do you run security reports on a regular basis for
Payroll? Process PAY
Do you have documentation on your current system
security requirements for Payroll? Process PAY
Map each GL user to a menu structure. Will any new
ones need to be created for Payroll? Setup,Process PAY
Do you review requirements for validation rules, allowing
certain Payroll accounts to be valid with only certain
other values. Setup PAY
Describe your companies’ organization. Setup PAY
Include any organization hierarchy charts. Setup PAY
How many states and countries, if applicable, do you
pay employees? Setup, Metric PAY
Do you have any unions or bargaining units? (How
many? Process, Metric PAY
What system(s) do you currently use to process your
payrolls? Process PAY
How many users? Performance, Metric
PAY
How is the response time of your current system? Performance PAY
Do you have any PC files in: Process PAY
Lotus 1-2-3 Process PAY
Dbase? Process PAY
Excel? Process PAY
WordPerfect? Process PAY
Word? Process PAY
Others? Process PAY

Do you currently use or plan to install an Interactive

Voice Response (IVR) system for payroll? Process PAY

Are there any other interfaces to other systems

(Mainframe, PC, or manual) you have not told us about? Process PAY
Do you have needs for scanning? Process PAY
What are your online help/documentation needs? Process PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many active employees do you have? (FTE, if
applicable) Metric PAY
How many terminated employees do you have? (FTE, if
applicable) Metric PAY
How many pension employees do you have? (FTE, if
applicable) Metric PAY
How many dependent employees do you have? (FTE, if
applicable) Metric PAY
How many non-employees (Contractors)do you have?
(FTE, if applicable) Metric PAY

How many employees support your payroll department? Metric PAY

Include a current payroll department organization chart. Setup PAY

Is your payroll department centralized or decentralized? Setup PAY

Walk through your current process of entering a new
hire into your payroll system. Process PAY
Include timing aspects of how the new hire data is
gathered, entered into the system and when the payroll
is run. Process, Metric PAY
Walk through your current time entry process. Process PAY
Include timing aspects of how and when time is
collected and entered into the system. Process, Metric PAY
Include copies of time card/sheet if applicable. Process PAY

Walk through your current payroll processing cycle. Process PAY

What types of payroll frequencies? Metric PAY
What is the volume of employee per payroll? Metric PAY
Include timing aspects of deadlines, elapsed time of
process during payroll, and any production down time
due to pay processing. Metric PAY
How many taxing entities do you have? Metric PAY
Do you pay in states requiring city or local taxing? Process PAY
What taxing methods are used? Process PAY

How are your employee status’s defined? (Ex. Active,

on-leave, terminated, part-time, hourly, and so on) Process PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Are your employees automatically paid or time card
required? Process PAY
Do you pay and track pension employees? Process PAY
If you have unions, do you track any additional
information than you would for a non-bargaining
employee? Process PAY

Do you have employees working in different shifts? Process PAY

Do you have any seasonal employees? Process PAY
What is your turnover rate? Metric PAY
Are salary increases done mid-pay? Process PAY
What is the percent of salary employees vs. hourly
employees? Metric PAY
Do you have a need for mass rate increases? Do they
need to be done retroactively? Process PAY
What types of standard hours are required? Process PAY
Do you have salary employees that have split their
salary between multiple cost centers? Process PAY

Do you have any special pay processing requirements? Process PAY

Is your overtime calculation standard? Process PAY
Do you process any garnishments? (Volume?) Process, Metric PAY
How many different types of deductions are currently set
up on your system? Metric PAY
What kinds of deductions are currently set up on your
system? Process PAY
Are there different deduction frequencies currently set
up on your system? Process PAY
How are deductions entered? Process PAY
How many different payment types of deductions are
currently set up on your system? Setup, Metric PAY
What kinds? Process PAY
Frequency? Metric, Performance
PAY
How are they entered? Process PAY
Do you process any shift differentials? Process PAY
Do you process any bonuses? Process PAY
What’s the calculation? Process PAY
Frequency? Metric, Performance
PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you pay commissioned employees? Process PAY
Do you do split week processing? What is the
calculation? Process PAY
Is there a need for holiday pay to be automatically
generated? Process PAY
Is there special processing required for holiday/PTO,
etc. Process PAY
Are there different groups of employees that receive
different holidays? Process PAY
Do you do tip processing? Process PAY
Do you pay 3rd party sick pay? Process PAY
What kinds of deferred comp plans do you have? Process PAY

What kind of taxable perq’s do you process (for

example, company car, company plane, awards,
contest, prizes, merchandise, employee discount, or
relocation)? Process PAY
What kind of balances are kept? Process PAY
Do you need to pay annuities, profit sharing
distributions, and so on? Process PAY
How much historical data do you currently have? Performance PAY
What types of data require history? Performance PAY
What is your purge criteria? Performance PAY
What is your check format like? Is it the same for all
employees? Process PAY
What type of auditing do you require? Process PAY
What other systems do you interface to? (General
ledger, personnel, benefits, and so on) Process PAY
In what medium does the interface occur? Process PAY
Are the other systems Oracle systems? Process PAY
What outside vendors do you interface to? Process PAY
Do you process an ACH tape for direct deposits? Process PAY
Do you receive one back for reconciliation? Process PAY
Do you have other non-ACH deposits? Process PAY
Do you currently use a labor distribution system? Process PAY
Is it part of the payroll system you currently use? Process PAY
Describe its structure. Process PAY
What other systems does labor distribution interface
with? Process PAY

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What types of reports do you currently have? Process PAY
Volume? Performance PAY
Frequency? Performance PAY

Get 1 page sample of all reports. (Include sort & breaks) Process PAY
Who is responsible for submitting on-demand report
requests? Process PAY

Who is responsible for creating or modifying reports? Process PAY

What tool does this person(s) use for creating or
modifying reports? Process PAY
How long does it take to create or modify reports? Metric, Performance
PAY
How do you maintain your Project Set Up data? Process PA
How do you audit your Project Set Up data? Process PA
Which operations/processes do you want to streamline
for Project Set Up ? Process PA
Which operations/processes do you want to eliminate
for Project Set Up ? Process PA
Are there any time-intensive Project Set Up
operations/processes that need to be addressed? Process PA
How do you close an accounting period for Project Set
Up ? Process PA
Is the schedule to close an accounting period for Project
Set Up documented? Process PA
How long does it take to close an accounting period for
Project Set Up ? Process PA
How long should it take to close an accounting period
for Project Set Up ? Process PA
Is closing an accounting period for Project Set Up a
hard close or a soft close? Process PA
How are adjustments to closed periods for Project Set
Up handled? Process PA
How do you open an accounting period for Project Set
Up ? Process PA
Is the schedule to open an accounting period for Project
Set Up documented? Process PA
How long does it take to open an accounting period for
Project Set Up ? Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Who performs the tasks associated with opening an
accounting period for Project Set Up ? Process PA
Who performs the tasks associated with closing an
accounting period for Project Set Up ? Process PA

Where in your accounting cycle do you run standard

reports and statements for Project Set Up ? Process PA
What business performance statistics do you monitor for
Project Set Up ? Process PA

What are your Project Set Up reporting requirements

with respect to functional vs. foreign currencies? Set Up, Process PA
What are your Project Set Up reporting requirements
with respect to summary or detail formats? Obtain report
listing. Set Up, Process PA

What reports do you currently generate to meet your

Project Set Up reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Set Up,Process PA
Is there any Project Set Up reporting requirement that
your current set of reports does not meet? Set Up PA
Are Project Set Up reports standard across multiple
Sets of Books, for example, subsidiaries? Set Up PA

Are Project Set Up reports standard across multiple

levels within a Set of Books, for example, divisions? Set Up PA
What account codes and/or descriptions are required on
Project Set Up reports? Set Up PA
Do you provide a "key" of content/information
somewhere on the Project Set Up report? Set Up PA
What Project Set Up reports are grouped together on a
regular basis and printed in one print run? Set Up,Process PA

Who receives a copy of the Project Set Up reports? Process PA

What is the criteria for determining who should receive a
copy of any Project Set Up report? Process PA
How do you update a Project Set Up report’s
distribution list? Process PA
Is the process to update a Project Set Up report’s
distribution list documented? Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long does it take to update a Project Set Up
report’s distribution list? Process PA
How long should it take to update a Project Set Up
report’s distribution list? Process PA
Who performs the tasks associated with updating a
Project Set Up report’s distribution list? Process PA
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Project Set Up
reports? Set Up,Process PA
Do some of these Project Set Up reports belong in
report sets? Always being run together? Set Up PA
Do the separate business units run their own Project Set
Up reports? Process,Performance
PA
What type of printers do you run Project Set Up reports
(including checks, purchase orders, and so on) on?
Where are they located? Set Up,Performance
PA
Do you run Project Set Up reports for different
companies or cost centers? Process PA
Do you have security requirements on who can enter
data for Project Set Up ? (for example, by company? by
cost center?) Process PA

Do you have security reports on who can run Project Set

Up reports? (by company, by cost center, and so on) Set Up,Process PA
Will there need to be terminal security for Project Set Up
? Set Up PA
Do you run security reports on a regular basis for Project
Set Up ? Process PA
Do you have documentation on your current system
security requirements for Project Set Up ? Process PA
Map each GL user to a menu structure. Will any new
ones need to be created for Project Set Up ? Set Up,Process PA
Do you review requirements for validation rules, allowing
certain Project Set Up accounts to be valid with only
certain other values. Set Up PA
Please provide your organization hierarchy. Set Up PA
What are the types of organizations? Set Up PA
Which organizations are assigned
projects/tasks/employees? Set Up PA
Please provide a list of job titles. Set Up PA

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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Please provide overall system flow diagram. Set Up PA
Please provide any other documentation on the existing
system. Set Up PA

Do you perform project costing, project billing or both? Set Up PA

Do your project periods differ from your accounting
periods? Set Up PA
Are there separate procedures necessary to open,
close, and maintain project periods which are different
from accounting periods? Process PA

How are adjustments to closed periods handled? Process PA, AR, GL

How do you maintain/audit your project data? Process PA,
Do you have a prospect system separate from the
customer information? Process PA, AR, GL

Do you monitor profitability/analysis by Project Type? Process PA, GL

Do you monitor profitability/analysis by Organization
(cost center, division, region)? Process PA, GL
Do you monitor profitability/analysis by Business Line or
Function Process PA, GL

Do you monitor profitability/analysis by Skill/Job? Process PA, GL

Do you monitor profitability/analysis by Revenue
Category? Process PA, GL

Do you monitor profitability/analysis by Activity? Process PA, GL

Do you monitor profitability/analysis by Employee? Process PA, GL, HR

Do you track Employee Utilization, for example, billable

versus non-billable, costs versus revenues? Process PA, HR
Do you use projects to track Overhead activities and/or
Product Development efforts? Process PA, GL
Is "activity-based costing" an issue that is important to
your company? Process PA, GL
Do you monitor profitability/analysis by Industry/Market
Sector? Process PA, GL
Do you monitor profitability/analysis by
Customer/Customer Type? Process PA, GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How many projects do you plan to monitor? Metric PA

How often are project performance reports generated? Metric PA

Do you use outside vendors in your project work? Process PA, AP
Are project numbers system generated or manually
entered? Set Up PA
Are different organizations responsible for different
projects? Process PA
Does your company manage different types of projects?
What are they? Set Up PA
How many different project types does it manage? Metric PA
To what degree does client management influence the
volume and type of work a customer seeks? Process PA
Do you complete work for public or private sector
entities? Process PA
Do you define a Work Breakdown Structure (WBS) for
each project? Set Up,Process PA
How many tasks are included in a typical WBS? Metric PA
What tasks are involved in a typical WBS? Set Up PA
Do you assign roles or responsibilities to employees for
each project? Set Up,Process PA

How many different roles are there for each project? Metric PA
What are the roles for each project? Set Up PA
Do you classify projects by sector, industry, or other
category? Set Up,Process PA
How many different classifications are there for project
types? Metric PA
What are the classifications for project types? Set Up PA
Do you employ controls (dates, expense type, and so
on) to restrict charges to a project? Set Up,Process PA
How many different control types to restrict charges to a
project do you employ? Metric PA
What are the control types to restrict charges to a
project? Set Up PA
How many different project budget variables (total cost,
labor hours, and so on) do you track when monitoring
project performance? Metric PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What are the project budget variables you track when
monitoring project performance? Process PA

Do you use project budgets/plans for anticipated

revenue, as well as cost, to track project performance? Process PA
Do you budget revenues and costs at different or the
same levels of detail? Process PA
Do you validate project funding during preparation of the
budget? Process PA
What are your categories of projects? (Direct, Indirect,
Capital, Expense, and so on) Set Up PA

What types of work or service do tasks represent? Set Up PA

What type of Work Breakdown Structure do you use? Process PA

What is the maximum number of levels in the WBS? Metric PA

What is the maximum number of tasks in a project? Metric PA
Please provide a sample WBS. Set Up PA
How are Work Breakdown Structures generated? Process PA
Do you use templates for repetitive projects? Set Up PA
How many customers per project? Metric PA
Are projects funded? Set Up PA
How is funding recorded? Process PA
What project status do you use? Metric PA
How are projects approved for setup, charges, revenue,
and invoicing? Process PA
What is the project life cycle? Set Up PA
How are projects initiated? Process PA
Do you have indirect projects? Metric PA

At what WBS level are cost and revenue budgeted? Set Up PA

Do you budget by type of expenditure? Set Up PA
What budget versions do you maintain? Set Up PA
What type of controls do you have on budgets? Process PA
How are budget changes handled? Process PA
Are hard limits on budgets enforced? Metric PA
Do budgets include burdens? Metric PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you record customer contracts in the project
accounting system? Set Up PA
Do you track "Committed" as well as "Actual" costs for
projects? Process PA, AP, PO
What are the components/sources (requisitions,
purchase orders, pending invoices, and so on) of a
projects’ Committed costs? Set Up,Process PA, AP, PO

Do you allocate or attribute overhead costs to projects? Process PA, AP, GL, PO
To what degree does your company track activities,
costs, and revenues for "Services," performed for and
reimbursed by a customer? Process PA
Explain the techniques (burdening rates, cost
multipliers, and so on) that you use. Set Up,Process PA

Does your organization track shared resources, (for

example, employee from Group A works on a project
managed by Group B) with respect to revenue and cost? Process PA, HR

Are contracts used to fund multiple projects/tasks? Set Up PA

Do you do commitment reporting? Set Up PA
Please provide a sample commitment report. Set Up PA
Are burdens separated out for reporting? Set Up PA
Please provide samples of your major reports. Set Up PA
How are reports distributed? Process PA
Does your company respond to Request for Proposals
(RFPs) to obtain work? Process PA
How does your company monitor the Win/Loss rate in
the RFP process? Process PA
How does your company monitor Proposal Cost
Recovery in the RFP process? Process PA
How does your company monitor industries and market
sectors in the RFP process? Process PA
How does your company monitor customers or customer
types in the RFP process? Process PA
What is your present security scheme for project
accounting? Set Up PA
If you use roles, how many different roles have been
identified? Metric PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How is access to labor cost/rates controlled? Process PA
How are sub-contracted costs included in the cost of a
project? Process PA, AP

How many Time Reports are submitted? Metric PA, AP

How many Expense Reports are submitted? Metric PA, AP

If employees submit Time Reports and Expense Reports

on-line, what software and hardware are used? Process PA, AP
Do employees submit Time Reports and Expense
Reports on paper Process PA, AP, HR

Are costs that are associated with "borrowed"

employees, (for example, employee from Group A works
on a project managed by Group B) attributed to lending
or project organization? Process PA
Do you maintain a log used to attribute the use of
equipment to specific projects? Set Up,Process PA

Are purchases recorded against projects/tasks? Set Up PA

What are your category of expenditures? Set Up PA

What type of expenditures are burdened? Set Up PA

What types of adjustments/corrections are made to
expenditures? Process PA
What category and type of expenditures do you charge
to projects? Set Up PA

Please provide an accounting diagram of the

transactions for each type of expenditure. Include
natural account, clearing account, organization, debit
and credit. Set Up PA
How are intercompany or intracompany charges
handled? Process PA

Who approves timecards? Process PA

Are timecards entered on-line by individuals, in pre-

approved batches, or imported from another system? Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

Is time entered daily, or summarized for a period? Process PA

Do you enter overtime? Set Up PA

How is overtime charged? Process PA

Do you bill overtime? Set Up PA

Is overtime calculated by the system, or by the user
before entry? Set Up PA

What rules are used for system calculated overtime? Set Up PA

Which organizations are charged for labor cost? Set Up PA

How do you account for borrowed/lent labor resources
for timecard purposes? Process PA
Please diagram how labor cost and revenue are
accounted? Include cross charges, burdens, direct and
indirect charges. Set Up PA

Who approves expenses? Set Up PA

How are expense report adjustments/corrections
handled? Process PA

What cost elements are entered via expense reports? Set Up PA

Are expenses entered in units or dollars? Set Up PA

How are expense report costs accounted? Process PA

What types of expenditures are entered as usages? Set Up PA

How are usages recorded and entered? Process PA

How is usage cost calculated and accounted? Process PA

How are usage adjustments/corrections made? Process PA

Are usages entered in units or dollars? Set Up PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

How is revenue calculated and accounted? Performance PA

Please provide a sample of a project budget. Performance PA
Do you use time-phased budgets? Performance PA
What type of customer contracts do you track? Performance PA
What reporting is done against contracts? Performance PA
What accounting functions are required for each type of
expenditure? Performance PA
At what level of detail are they recorded? (individual
assets or pools) Performance PA
How do you maintain your Project Billing data? Process PA
How do you audit your Project Billing data? Process PA
Which operations/processes do you want to streamline
for Project Billing? Process PA
Which operations/processes do you want to eliminate
for Project Billing? Process PA
Are there any time-intensive Project Billing
operations/processes that need to be addressed? Process PA
How do you close an accounting period for Project
Billing? Process PA
Is the schedule to close an accounting period for Project
Billing documented? Process PA
How long does it take to close an accounting period for
Project Billing? Process PA
How long should it take to close an accounting period
for Project Billing? Process PA
Is closing an accounting period for Project Billing a hard
close or a soft close? Process PA
How are adjustments to closed periods for Project Billing
handled? Process PA
How do you open an accounting period for Project
Billing? Process PA
Is the schedule to open an accounting period for Project
Billing documented? Process PA
How long does it take to open an accounting period for
Project Billing? Process PA
Who performs the tasks associated with opening an
accounting period for Project Billing? Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Who performs the tasks associated with closing an
accounting period for Project Billing? Process PA

Where in your accounting cycle do you run standard

reports and statements for Project Billing? Process PA
What business performance statistics do you monitor for
Project Billing? Process PA

What are your Project Billing reporting requirements with

respect to functional vs. foreign currencies? Setup, Process PA
What are your Project Billing reporting requirements with
respect to summary or detail formats? Obtain report
listing. Setup, Process PA

What reports do you currently generate to meet your

Project Billing reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies. Setup,Process PA
Is there any Project Billing reporting requirement that
your current set of reports does not meet? Setup PA
Are Project Billing reports standard across multiple Sets
of Books, for example, subsidiaries? Setup PA

Are Project Billing reports standard across multiple

levels within a Set of Books, for example, divisions? Setup PA
What account codes and/or descriptions are required on
Project Billing reports? Setup PA
Do you provide a "key" of content/information
somewhere on the Project Billing report? Setup PA
What Project Billing reports are grouped together on a
regular basis and printed in one print run? Setup,Process PA
Who receives a copy of the Project Billing reports? Process PA
What is the criteria for determining who should receive a
copy of any Project Billing report? Process PA
How do you update a Project Billing report’s distribution
list? Process PA
Is the process to update a Project Billing report’s
distribution list documented? Process PA
How long does it take to update a Project Billing report’s
distribution list? Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How long should it take to update a Project Billing
report’s distribution list? Process PA
Who performs the tasks associated with updating a
Project Billing report’s distribution list? Process PA
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Project Billing
reports? Setup,Process PA
Do some of these Project Billing reports belong in report
sets? Always being run together? Setup PA
Do the separate business units run their own Project
Billing reports? Process,Performance
PA
What type of printers do you run Project Billing reports
(including checks, purchase orders, and so on) on?
Where are they located? Setup,PerformancePA
Do you run Project Billing reports for different companies
or cost centers? Process PA
Do you have security requirements on who can enter
data for Project Billing? (for example, by company? by
cost center?) Process PA

Do you have security reports on who can run Project

Billing reports? (by company, by cost center, and so on) Setup,Process PA

Will there need to be terminal security for Project Billing? Setup PA

Do you run security reports on a regular basis for Project
Billing? Process PA
Do you have documentation on your current system
security requirements for Project Billing? Process PA
Map each GL user to a menu structure. Will any new
ones need to be created for Project Billing? Setup,Process PA
Do you review requirements for validation rules, allowing
certain Project Billing accounts to be valid with only
certain other values. Setup PA
Do you monitor project receivables agings and/or
collections effectiveness? Process PA, AR, GL
Do you monitor project receivables agings and/or
collections effectiveness by manager? Process PA, AR, GL
Do you monitor project receivables agings and/or
collections effectiveness by customer? Process PA, AR, GL

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Do you monitor project receivables agings and/or
collections effectiveness by organization? Process PA, AR, GL
How do you group your customers for credit limits, credit
checks? Process AR

How do you group your customers for statements? Process AR

How do you group your customers for interest charges
for late payments? Process AR

How do you group your customers for payment rules? Process AR

How many project customers do you have? Metric AR
Do you send customers statements? Process AR
Do terms and conditions of customer agreements and/or
payment terms change based upon the status of their
accounts? Process AR
How are adjustments to closed periods handled? Process PA, AR, GL
Do you ever adjust receivables? Process AR
How do you adjust receivables? Process AR

Do you limit the amounts when adjusting receivables? Process AR

Do you receive deposits and/or prepayments? Process AR
How do you determine whether indirect labor costs,
such as overhead, are actually recovered through your
billing practice? Process PA, GL

How do you determine whether the costs of non-labor

assets are recovered with bill rates or mark-ups? Process PA
Typically, how many project-related payments do you
receive a month? Metric AR
Does your company manage contract projects? Process PA

How many different contract project types, (for example,

billing method type) does your company manage? Metric PA
What different contract types does your company
manage? Setup PA
To what degree does client management influence
customer billing arrangements? Process PA
Do you maintain standard bill rate schedules? Setup,Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
How many different schedules bill rate schedules are
there? Metric PA
What are the schedule types (for example, employee,
job title, or non-labor resources)? Setup PA
Do you track distinct customer contact types, (for
example, billing shipping, technical, and so on)? Process PA
How many different customer contact types does your
company track? Metric PA
What are the different customer contact types? Setup PA

Do you ever perform one project for multiple customers? Process PA

Do you employ multiple billing methods? Process PA

How many different billing methods do you employ? Metric PA

What are the different billing methods you employ? Setup PA

Do you ever use one method to bill customers and a

different to accrue revenue, for the same project? Process PA
Do you employ controls (dates, expense type, and so
on) to restrict billable, as well as non-billable, charges to
a project? Setup,Process PA

How many different control types do you employ to

restrict billable and non-billable charges to a project? Metric PA
What are the control types employed to restrict billable
and non-billable charges to a project? Setup PA
Do you use standard invoice lines with default
accounting information? Setup,Process AR
Do you have any subsidiaries that bill customers in a
foreign currency? Process AR, GL
Are there any other foreign currency issues regarding
invoices and/or payments? Process AR, GL
What type of payment terms do you provide? Setup AR
Do you allow split payment terms? Setup AR
Do you allow discount payment terms? Setup AR
What types of expenditures are entered as vendor
invoices? Setup PA
Please diagram how vendor invoices and revenue are
accounted? Process PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
Please provide a sample vendor invoice. Setup PA
How are vendor invoice adjustments and corrections
made? Process PA
At what level of the organization structure is revenue
recognized? Setup PA
How do you account for borrowed/lent resources for
revenue purposes? Process PA
Are limits on revenue enforced? Metric PA
Please provide samples of revenue credit reports. Setup PA
Do you use write-ons and write-offs for revenue? Setup PA
How are write-ons and write-offs recorded? Process PA
How are write-ons and write-offs accounted? Process PA
How often are projects invoiced? Metric PA
How are invoices formatted? Setup PA
Please provide a sample of each format used. Setup PA

Are invoices printed from the system or manually typed? Setup PA

Is retention applied? Setup PA
How are invoices numbered? Process PA
Are all invoices generated at the same time or spread
over the month? Setup PA
Are invoices subtotaled? Setup PA
Are directs costs separate from burdens? Setup PA
Is invoice printing centralized or decentralized? Setup PA
Who generates and approves invoices? Process PA
Are invoicing limits enforced? Setup PA
How are rates determined? Process PA
How are costs marked up? Process PA
Please provide a sample rate schedule. Setup PA
Are rates scheduled by job title or employee? Metric PA
How often do rate schedules change? Metric PA

How often and for what reasons are rates overridden? Metric PA
What invoice adjustments/corrections are made? Process PA
Who collects on invoices? Process PA
Do you have milestone invoices, scheduled payments,
pre-bills, and so on? Setup PA

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I
What methods of revenue recognition are used? (time
and material, percent complete, and so on) Process PA
What approvals are required for quotes? Process OSM
How do you generate quotes? Process OSM
Are there product configuration requirements for
quoting? Process OSM
Do you take sales orders over the phone? Process OTM
Do you take sales orders over the web? Process OTM

Do certain telesales reps work with certain products? Process OTM

Do certain telesales reps work with certain customers? Process OTM

Do certain telesales reps work with certain languages? Process OTM

How do you route sales calls? Process OTM
Do you perform outgoing sales calls? Process OTM
Do the same reps handle outgoing calls and incomming
calls? Process OTM
How many tele agents do you have? Process OTM
How many different sites do you perform telephone
sales or service? Process OTM
How many agents at each site? Process OTM

How many different telephone workflows do you have? Process OTM

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Type =
Setup
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
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Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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Type =
Setup
Metric
Process Revisit
Process Analysis Questions Performance Application Response Y/N OBM Level I

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 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

not identified OSM *, Y

*,OSM

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 635 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 636 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 637 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 638 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 639 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 640 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 641 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 642 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 643 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 644 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 645 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 646 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 647 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 648 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 649 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 650 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 651 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 652 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 653 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 654 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 655 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 656 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 657 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 658 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 659 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 660 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 661 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 662 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 663 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 664 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 665 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 666 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 667 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 668 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 669 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 670 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 671 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 672 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 673 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 674 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 675 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 676 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 677 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 678 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 679 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 680 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 681 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 682 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 683 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 684 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 685 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 686 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 687 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 688 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 689 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 690 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 691 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 692 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 693 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 694 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 695 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 696 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 697 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 698 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 699 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 700 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 701 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 702 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 703 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 704 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 705 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 706 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 707 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 708 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 709 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 710 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 711 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 712 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 713 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 714 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 715 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

N
o OBM Level I OBM Level II OBM Level II
1 GENERAL not identified not identified
2 GENERAL not identified
3 GENERAL not identified
4 GENERAL not identified
5 GENERAL not identified
6 GENERAL not identified
7 GENERAL not identified
8 GENERAL not identified
9 GENERAL not identified
10 GENERAL not identified
11 GENERAL not identified
12 GENERAL not identified
13 GENERAL not identified
14 GENERAL not identified
15 GENERAL not identified
16 GENERAL not identified
17 GENERAL not identified
18 GENERAL not identified
19 GENERAL not identified
20 GENERAL not identified
21 GENERAL not identified
40 GENERAL not identified
41 GENERAL not identified
42 GENERAL not identified
43 GENERAL not identified
44 GENERAL not identified
45 GENERAL not identified
46 GENERAL not identified
47 GENERAL not identified

48746777.xls 716 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N
48 GENERAL not identified
49 GENERAL not identified
50 GENERAL not identified
51 GENERAL not identified
1242 GENERAL not identified

48746777.xls 717 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 718 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 719 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 720 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 721 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 722 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 723 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 724 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 725 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 726 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 727 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 728 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 729 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 730 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 731 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 732 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 733 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 734 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 735 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 736 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 737 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 738 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 739 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 740 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 741 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 742 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 743 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 744 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 745 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 746 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 747 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 748 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 749 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 750 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 751 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 752 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 753 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 754 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 755 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 756 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 757 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 758 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 759 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 760 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 761 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 762 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 763 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 764 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 765 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 766 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 767 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 768 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 769 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 770 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 771 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 772 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 773 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 774 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 775 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 776 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 777 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 778 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 779 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 780 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 781 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 782 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 783 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 784 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 785 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 786 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 787 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 788 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 789 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 790 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 791 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 792 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 793 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 794 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 795 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 796 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 797 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 798 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 799 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 800 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 801 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 802 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 803 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 804 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 805 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 806 of 1120

 RD.020 Process Questionnaire 12/30/2010

OBM Revisit
OBM Level II Level II Application Y/N

48746777.xls 807 of 1120

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Level II Level II Application Y/N

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OBM Revisit
OBM Level II Level II Application Y/N

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P
r Type =
o Setup
c Metric
e Process
N OBM OBM OBM OBM OBM Row s Performan Revisit
o Level I Level II Level III Level IV No. s Category Process Analysis
ce Questions
ApplicationResponse Y/N

What type(s)
of customers
do you
591 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers have? Process AR

How do you
group your
customers
for credit
limits/credit
592 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers checks? Process,SetupAR

How do you
group your
customers
for
593 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers statements? Process,SetupAR

How do you
group your
customers
for interest
charges for
late
594 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers payments? Process,SetupAR

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 RD.020 Process Questionnaire 12/30/2010

How do you
group your
customers
for payment
595 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers rules? Process,SetupAR

How many
customers
do you
596 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers have? Metric AR

What type of
payment
terms do you
597 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers provide? Setup AR

Do you
provide split
term
payment
598 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers terms? Setup AR

Do you
provide
discount
payment
599 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers terms? Setup AR

Do you
automatically
number new
customers as
they are
605 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers created? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you
automatically
number
customer
business
purposes as
they are
606 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers created? Process AR

Do you track
and record
relationships
between
customers
e.g.
franchises,
subsidiaries
607 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers etc.? Process AR

Do you
create
reciprocal
customer
relationships
whenever
you create a
relationship
between
customers
for tracking
608 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers purposes? Process AR

Do you send
customers
609 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers statements? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you have
multiple
610 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers "remit tos"? Process AR

How are
multiple
"remit tos"
determined
for each
611 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers customer? Process AR

What credit
information is
tracked for
each
612 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers customer? Process AR

Do terms
and
conditions of
customer
agreements
and/or
payment
terms
change
based upon
the status of
their
613 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers accounts? Process AR

How do you
maintain/audi
t your
customer
614 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers data? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you have
a prospect
system
separate
from the
receivables
615 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers customers? Process AR

Who has
access to
your
customer
617 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers database? Process AR

Do you have
the same
customers
repeated
multiple
times in the
datafiles or
the same
customer for
different
operating
618 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers units? Process AR

How do you
track
customers
with different
or multiple
bill-to and
ship-to
619 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers addresses? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Who
maintains
your
customer
620 Order Fulfillment
Order EntryManage
& Scheduling
Customers 6 Customers information? Process AR

How do you
receive
notice to
create/gener
ate an
not invoice to bill
621 Order Fulfillment identified
Invoicing and Collection 6 Invoicing a customer? Process AR

How do you
link the
specific
products/ser
vices that
you sell,
with general
ledger
accounts at
not Invoice
622 Order Fulfillment identified
Invoicing and Collection 6 Invoicing Entry? Setup,ProcessAR, GL

Do you
regularly
invoice
customers
not for the same
623 Order Fulfillment identified
Invoicing and Collection 6 Invoicing items? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you use
standard
invoice lines
with default
pricing and
default
not accounting
624 Order Fulfillment identified
Invoicing and Collection 6 Invoicing information? Setup,ProcessAR

Do you ever
use invoice
forms and/or
the invoice
entry
process for
transactions
other than
not billing
625 Order Fulfillment identified
Invoicing and Collection 6 Invoicing customers? Process AR
Do you use
not Debit
626 Order Fulfillment identified
Invoicing and Collection 6 Invoicing Memos? Process AR

How are
Debit Memos
not accounted
627 Order Fulfillment identified
Invoicing and Collection 6 Invoicing for? Process AR

Why are
not Debit Memos
628 Order Fulfillment identified
Invoicing and Collection 6 Invoicing used? Process AR

What items
appear on
not Debit
629 Order Fulfillment identified
Invoicing and Collection 6 Invoicing Memos? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you use
Customer
Account
not Credit
630 Order Fulfillment identified
Invoicing and Collection 6 Invoicing Memos? Process AR

How are
Customer
Account
Credit
not Memos
631 Order Fulfillment identified
Invoicing and Collection 6 Invoicing used? Process AR

Why are
Customer
Account
Credit
not Memos
632 Order Fulfillment identified
Invoicing and Collection 6 Invoicing used? Process AR

What items
appear on
Customer
Account
not Credit
633 Order Fulfillment identified
Invoicing and Collection 6 Invoicing Memos? Process AR

Do you enter
not invoices in
634 Order Fulfillment identified
Invoicing and Collection 6 Invoicing batches? Process AR

How are
batch
not invoices
635 Order Fulfillment identified
Invoicing and Collection 6 Invoicing defined? Setup AR

Do you use
batch
controls,
such as
not counts and
636 Order Fulfillment identified
Invoicing and Collection 6 Invoicing amounts? Process AR

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 RD.020 Process Questionnaire 12/30/2010

What are the

units of
measure you
use when
you bill
customers
for products
not and/or
637 Order Fulfillment identified
Invoicing and Collection 6 Invoicing services? Setup,ProcessAR

Do you
require taxes
to be
established
for use when
not preparing
638 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoices? Setup AR

Do you
validate the
tax rate
against a
Customer’s
Ship To
address
when
not preparing
639 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoices? Setup AR

Do you have
any
subsidiaries
that bill
customers in
not a foreign
640 Order Fulfillment identified
Invoicing and Collection 6 Invoicing currency? Process AR, GL

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 RD.020 Process Questionnaire 12/30/2010

Are there
any other
foreign
currency
issues
regarding
not invoice
641 Order Fulfillment identified
Invoicing and Collection 6 Invoicing generation? Process AR, GL

How many
invoice types
not do you
642 Order Fulfillment identified
Invoicing and Collection 6 Invoicing have? Setup,Metric AR

How
frequently do
you invoice
not your
643 Order Fulfillment identified
Invoicing and Collection 6 Invoicing customers? Metric AR

How do you
track sales
revenue on
invoices?
not How is it
644 Order Fulfillment identified
Invoicing and Collection 6 Invoicing reported? Process AR

What
different
shipping
not methods do
645 Order Fulfillment identified
Invoicing and Collection 6 Invoicing you use? Process AR

How do you
not number your
646 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoices? Process AR

Do you have
standard
default line
not items that
647 Order Fulfillment identified
Invoicing and Collection 6 Invoicing you use? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you have
standard
default line
items that
you use or
are most
not lines free
648 Order Fulfillment identified
Invoicing and Collection 6 Invoicing format? Process AR

What type of
units of
not measure do
649 Order Fulfillment identified
Invoicing and Collection 6 Invoicing you use? Process AR

Do you have
different
price
schedules
dependent
not on customer
650 Order Fulfillment identified
Invoicing and Collection 6 Invoicing or volumes? Process AR

Where are
your price
not schedules
651 Order Fulfillment identified
Invoicing and Collection 6 Invoicing maintained? Process AR

How often
are sales
not orders
652 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoiced? Metric AR
What is the
not criteria to
653 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoice? Process AR

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 RD.020 Process Questionnaire 12/30/2010

What items
appear on
your invoices
(inventory?
not non-
654 Order Fulfillment identified
Invoicing and Collection 6 Invoicing inventory?) Process AR

Who
maintains
your valid
payment
not terms? What
655 Order Fulfillment identified
Invoicing and Collection 6 Invoicing are they? Process AR

What paper
stock is used
not to print the
656 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoices? Process AR

Where are
the invoices
printed?
How many
printers and
where are
they? Pre-
not printed
657 Order Fulfillment identified
Invoicing and Collection 6 Invoicing forms? Process AR

What remit to
address is
assigned for
not your
658 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoices? Process AR

Do you
assign
shipping
charges for
not your
659 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoices? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How are
shipping
not charges
660 Order Fulfillment identified
Invoicing and Collection 6 Invoicing calculated? Process AR

How do you
calculate
your tax
charges?
not What are the
661 Order Fulfillment identified
Invoicing and Collection 6 Invoicing rates? Process AR

How do you
keep your
tax rate
not information
662 Order Fulfillment identified
Invoicing and Collection 6 Invoicing up to date? Process AR

Why are
credit
not memos
663 Order Fulfillment identified
Invoicing and Collection 6 Invoicing used? Process AR

How are the

revenue,
receivable,
freight and
tax accounts
configured
not for each
664 Order Fulfillment identified
Invoicing and Collection 6 Invoicing invoice type? Process AR

How are
adjustments
to closed
not Open/Close periods
665 Order Fulfillment identified
Invoicing and Collection 6 Periods handled? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you ever
recognize
revenue from
a single
transaction
not over multiple
666 Financial Management identified
General Financial Accounting 6 Revenue periods? Process AR

When do you
not recognize
667 Financial Management identified
General Financial Accounting 6 Revenue revenue? Process AR

How many
General
Ledger
accounts do
not you distribute
668 Financial Management identified
General Financial Accounting 6 Revenue to? Setup, Process
AR

When do you
create or
recognize
not outstanding
669 Financial Management identified
General Financial Accounting 6 Revenue receivables? Process AR

Do you
distribute
earned and
unearned
revenue?
What are the
not GL
670 Financial Management identified
General Financial Accounting 6 Revenue accounts? Setup,ProcessAR

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 RD.020 Process Questionnaire 12/30/2010

Do you have
not unbilled
671 Financial Management identified
General Financial Accounting 6 Revenue receivables? Process AR

Is revenue
assignment
associated
with sales
not people
672 Financial Management identified
General Financial Accounting 6 Revenue information? Process AR

Do you
assign non-
revenue
credit to
not sales
673 Financial Management identified
General Financial Accounting 6 Revenue people? Process AR

Do you have
special
revenue
recognition
not for long-term
674 Financial Management identified
General Financial Accounting 6 Revenue agreements? Process AR

How do you
maintain and
assign
salespeople
to
675 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales customers? Process, Setup
AR

Do you track
Sales
Territory
676 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales Information? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How is Sales
Territory
Information
for tracking
purposes
derived? (i.e.
customer,
salesperson
677 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales etc.) Process AR

Do you
maintain
mandatory
and/or
optional
reviews in
your orders
cycle for
credit risk,
legal
compliance,
and/or other
681 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales approvals? Process AR

Do you have
sales
representativ
es? How
697 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales many? Process,MetricAR

How do you
breakup
territory for
698 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales sales? Process AR

How do you
assign
commissions
699 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales ? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you track
non-revenue
sales
700 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 6 Sales credits? Process AR

Do you
automatically
determine
the general
ledger
accounts for
specific
transactions
(i. e.
receivables,
freight, tax,
unearned
revenue,
unbilled
receivables,
etc.) during
not Invoice
701 Financial Management identified
General Financial Accounting 6 Invoicing Entry? Setup AR

Do you have
a central
registry of
customers
which
supports
more than
not not one
702 identified
Order Fulfillment identified 6 Customers business? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Will
customers of
different
businesses
be supplied
not not with the
703 identified
Order Fulfillment identified 6 Customers same items ? Process AR

How do you
enter/manag
e a credit
amount
owed to the
customer by
not your
750 Order Fulfillment identified
Invoicing and Collection 7 Collections company? Process AR

How do you
enter/manag
e a credit
amount
owed to your
not company by
751 Order Fulfillment identified
Invoicing and Collection 7 Collections the customer Process AR

Do you send
not customers
752 Order Fulfillment identified
Invoicing and Collection 7 Collections statements? Process AR

Do you ever
not adjust
753 Order Fulfillment identified
Invoicing and Collection 7 Collections receivables? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How do you
not adjust
754 Order Fulfillment identified
Invoicing and Collection 7 Collections receivables? Process AR

Do you limit
the amounts
when
not adjusting
755 Order Fulfillment identified
Invoicing and Collection 7 Collections receivables? Process AR
What do your
not agings look
756 Order Fulfillment identified
Invoicing and Collection 7 Collections like? Process AR

Do you have
not multiple
757 Order Fulfillment identified
Invoicing and Collection 7 Collections "remit tos"? Process AR

How are
multiple
"remit tos"
determined
not for a
758 Order Fulfillment identified
Invoicing and Collection 7 Collections customer? Process AR

What credit
information is
tracked for
not each
759 Order Fulfillment identified
Invoicing and Collection 7 Collections customer? Process AR

Do you
charge
not finance
760 Order Fulfillment identified
Invoicing and Collection 7 Collections charges? Process AR

How do you
charge
not finance
761 Order Fulfillment identified
Invoicing and Collection 7 Collections charges? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you send
dunning
not letters to
762 Order Fulfillment identified
Invoicing and Collection 7 Collections customers? Process AR

Do collectors
actively call
customers
on
not delinquent
763 Order Fulfillment identified
Invoicing and Collection 7 Collections items? Process AR

What is the
process for
tracking
actions to
collect on
not delinquent
764 Order Fulfillment identified
Invoicing and Collection 7 Collections accounts? Process AR

Is the
process for
tracking
actions to
collect on
delinquent
not accounts
765 Order Fulfillment identified
Invoicing and Collection 7 Collections automated? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do terms
and
conditions of
customer
agreements
and/or
payment
terms
change
based upon
the status of
not their
766 Order Fulfillment identified
Invoicing and Collection 7 Collections accounts? Process AR

Do you
monitor your
collectors
not performance
767 Order Fulfillment identified
Invoicing and Collection 7 Collections ? Process AR

What metrics
are used to
monitor
collections
not performance
768 Order Fulfillment identified
Invoicing and Collection 7 Collections ? Metric AR

Do you run a
detailed
expense
not statement
769 Order Fulfillment identified
Invoicing and Collection 7 Collections periodically? Process AR

How often is
a detailed
expense
statement
run and to
not whom is it
770 Order Fulfillment identified
Invoicing and Collection 7 Collections distributed? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you do
cash
not requirements
771 Order Fulfillment identified
Invoicing and Collection 7 Collections forecasting? Process AR

What sort of
buckets do
you use for
cash
requirements
forecasting?
not (i.e. 30, 60,
772 Order Fulfillment identified
Invoicing and Collection 7 Collections 90...) Process AR

How do you
monitor
customer
not account
773 Order Fulfillment identified
Invoicing and Collection 7 Collections status? Process AR

Do you have
a separate
not aging for
774 Order Fulfillment identified
Invoicing and Collection 7 Collections collectors? Process AR
Do you use
not Debit
775 Order Fulfillment identified
Invoicing and Collection 7 Invoicing Memos? Process AR

How are
Debit Memos
not accounted
776 Order Fulfillment identified
Invoicing and Collection 7 Invoicing for? Process AR

Why are
not Debit Memos
777 Order Fulfillment identified
Invoicing and Collection 7 Invoicing used? Process AR

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 RD.020 Process Questionnaire 12/30/2010

What items
appear on
not Debit
778 Order Fulfillment identified
Invoicing and Collection 7 Invoicing Memos? Process AR

Do you use
Customer
Account
not Credit
779 Order Fulfillment identified
Invoicing and Collection 7 Invoicing Memos? Process AR

How are
Customer
Account
Credit
Memos
not accounted
780 Order Fulfillment identified
Invoicing and Collection 7 Invoicing for? Process AR

Why are
Customer
Account
Credit
not Memos
781 Order Fulfillment identified
Invoicing and Collection 7 Invoicing used? Process AR

What items
appear on
Customer
Account
not Credit
782 Order Fulfillment identified
Invoicing and Collection 7 Invoicing Memos? Process AR

How do you
maintain/audi
t your
not customer
783 Order Fulfillment identified
Invoicing and Collection 7 Invoicing data? Process AR, GL

How are
adjustments
to closed
Open/Close periods
784 Financial Management
General Financial Accounting
not identified 7 Periods handled? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you enter
your
payments in
785 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments batches? Setup AR
How are
batches
786 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments identified? Setup AR

How do your
customers
generally pay
invoices?
single check
-- single
invoicesingle
check --
multiple
invoicesmulti
ple checks --
multiple
787 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments invoices Process AR

Do you use
batch control
counts and
788 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments amounts? Setup AR

Do you use
more than
one bank
account
and/or cash
789 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments account? Setup AR

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 RD.020 Process Questionnaire 12/30/2010

Do you have
customers
who pay
other
customers’
790 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments invoices? Process AR
Do you use
791 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments lockboxes? Process AR

How many
lockboxes do
792 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments you use? Metric AR

What types
of payments
are received
and input?
(i.e. check,
793 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments cash etc.) Setup,ProcessAR

How do you
receive and
input
794 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments payments? Setup,ProcessAR

Do you
receive
deposits
and/or
prepayments
795 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments ? Process AR

Do you
receive non-
customer
related
796 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments payments? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How are
non-
customer
related
payments
accounted
797 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments for? Process AR

How do you
handle
payments
without
remittance
798 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments information? Process AR

How do you
handle
payments
from
unknown
799 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments sources? Process AR

What are
your policies
and
procedures
about
adjusting
800 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments payments? Process AR

What are
your policies
and
procedures
about
reversing
801 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments payments? Process AR

How often do
you adjust
802 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments payments? Metric AR

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 RD.020 Process Questionnaire 12/30/2010

How often do
you reverse
803 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments payments? Metric AR

How many
payments do
you receive
804 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments in a month? Metric AR

How many
checks are
returned by
the bank in a
805 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments period? Metric, Process
AR

What are the

reasons for
checks being
returned by
806 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments the bank? Process AR

Who applies
807 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments cash? Process AR

How is cash
808 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments applied? Process AR

Do you
create
chargebacks
(Debit Items)
for customer
809 Order Fulfillment
Invoicing and
Process
Collection
Remittances 7 Payments deductions? Process AR

Do you
reconcile
payments
not Reconciliatio with the
810 Financial Management identified
General Financial Accounting 7 n bank? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How do you
reconcile
payments
not Reconciliatio with the
811 Financial Management identified
General Financial Accounting 7 n bank? Process AR

How often do
you reconcile
payments
not Reconciliatio with the
812 Financial Management identified
General Financial Accounting 7 n bank? Process AR

How are
bank
reconciliation
not Reconciliatio errors
813 Financial Management identified
General Financial Accounting 7 n handled? Process AR

Do you
forecast cash
not collection for
814 Order Fulfillment identified
Invoicing and Collection 7 Collections collectors? Performance AR

What are
your goals
for cash
not collection
815 Order Fulfillment identified
Invoicing and Collection 7 Collections and DSO? Performance AR

How do you
enter/manag
e a credit
amount
owed to the
customer by
not your
816 Order Fulfillment identified
Invoicing and Collection 7 Collections company? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How do you
enter/manag
e a credit
amount
owed to your
not company by
817 Order Fulfillment identified
Invoicing and Collection 7 Collections the customer Process AR

Do you have
a central
registry of
customers
which
supports
more than
not one
818 Order Fulfillment identified
Invoicing and Collection 7 Collections business? Process AR

Do you send
dunning
not letters to
819 Order Fulfillment identified
Invoicing and Collection 7 Collections customers? Process AR

Are there
businesses
in different
GL Set of
Books whom
not you will need
820 Order Fulfillment identified
Invoicing and Collection 7 Invoicing to invoice ? Process AR, GL

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 RD.020 Process Questionnaire 12/30/2010

Will you
need to
invoice for
the same
items from
not different
821 Order Fulfillment identified
Invoicing and Collection 7 Invoicing businesses ? Process AR

Who
maintains
Customer customer
1746 Order Fulfillment
Order EntryManage
& Scheduling
Customers 19 Information information? Process OE,AR

Do you
default other
information
(payment
terms,
shipping, tax)
at the
Customer Customer
1747 Order Fulfillment
Order EntryManage
& Scheduling
Customers 19 Information Level? Process OE,AR

Can this
information
be changed
and updated
Customer at the time of
1748 Order Fulfillment
Order EntryManage
& Scheduling
Customers 19 Information order entry? Process OE,AR

Do you
require hard
copy of the
customer
purchase
order prior to
1782 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 19 Order Taking order entry? Process OE,AR

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 RD.020 Process Questionnaire 12/30/2010

Do you do
check
customer
credit prior to
entering an
1785 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 19 Order Taking order? Process OE,AR

Do you take
orders only
from
approved
1786 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 19 Order Taking customers? Process OE,AR

Do you have
a central
registry of
customers
which
supports
more than
Customer one
1817 Order Fulfillment
Order EntryManage
& Scheduling
Customers 19 Information business? Process OE,AR

Do you use
the invoice
as a ship
confirmation
to the
1871 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 20 Documents customer? Process OE,AR

Do you allow
partial
payments of
1872 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 20 Documents invoices? Process OE,AR

When do you
send the
invoice. With
each
1873 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 20 Documents shipment? Process OE,AR

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 RD.020 Process Questionnaire 12/30/2010

How many
"bill-to’s" do
you maintain
for each
1874 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 20 Documents customer? Metric OE,AR

How do you
interface to
your invoice
1875 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 20 Documents system? Process OE,AR

Do you use
the invoice
as a ship
confirmation
to the
1906 Order Fulfillment
Order EntrySetup
& Scheduling
Order Process 20 Documents customer? Process OE,AR

Will credit
memos be
issued
automatically
upon return,
or will you
have special
procedures
not for credit
1960 Order Fulfillment identified
Customer Returns 21 Credit memos? Process OE, INV,AR

How does
the credit
department
get the return
not goods
1962 Order Fulfillment identified
Customer Returns 21 Credit information? Process OE, INV,AR

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 RD.020 Process Questionnaire 12/30/2010

Is a hard
copy credit
not memo
1963 Order Fulfillment identified
Customer Returns 21 Credit issued? Process AR

Do you have
return rules
that initiate
not credit
1964 Order Fulfillment identified
Customer Returns 21 Credit memos? Process AR

How do you
group your
customers
for credit
limits, credit
2895 Financial Management
General Financial Accounting 29 Customers checks? Process AR

How do you
group your
customers
for
2896 Financial Management
General Financial Accounting 29 Customers statements? Process AR

How do you
group your
customers
for interest
charges for
late
2897 Financial Management
General Financial Accounting 29 Customers payments? Process AR

How do you
group your
customers
for payment
2898 Financial Management
General Financial Accounting 29 Customers rules? Process AR

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 RD.020 Process Questionnaire 12/30/2010

How many
project
customers
do you
2899 Financial Management
General Financial Accounting 29 Customers have? Metric AR

Do you send
customers
2900 Financial Management
General Financial Accounting 29 Customers statements? Process AR

Do terms
and
conditions of
customer
agreements
and/or
payment
terms
change
based upon
the status of
their
2901 Financial Management
General Financial Accounting 29 Customers accounts? Process AR

Do you ever
adjust
2903 Financial Management
General Financial Accounting 29 Other receivables? Process AR

How do you
adjust
2904 Financial Management
General Financial Accounting 29 Other receivables? Process AR

Do you limit
the amounts
when
adjusting
2905 Financial Management
General Financial Accounting 29 Other receivables? Process AR

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 RD.020 Process Questionnaire 12/30/2010

Do you
receive
deposits
and/or
prepayments
2906 Financial Management
General Financial Accounting 29 Other ? Process AR

Typically,
how many
project-
related
payments do
Project you receive a
2909 Financial Management
General Financial Accounting 29 Billing month? Metric AR

Do you use
standard
invoice lines
with default
Project accounting
2928 Financial Management
General Financial Accounting 29 Billing information? Setup,ProcessAR

Do you have
any
subsidiaries
that bill
customers in
Project a foreign
2929 Financial Management
General Financial Accounting 29 Billing currency? Process AR, GL

Are there
any other
foreign
currency
issues
regarding
invoices
Project and/or
2930 Financial Management
General Financial Accounting 29 Billing payments? Process AR, GL

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 RD.020 Process Questionnaire 12/30/2010

What type of
payment
Project terms do you
2931 Financial Management
General Financial Accounting 29 Billing provide? Setup AR

Do you allow
Project split payment
2932 Financial Management
General Financial Accounting 29 Billing terms? Setup AR

Do you allow
discount
Project payment
2933 Financial Management
General Financial Accounting 29 Billing terms? Setup AR

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 Help

How to use the Process Questionnaire Template

CONTENTS

- Introduction Ctrl+s
- How to use the Process Questionnaire Template Ctrl+n
- How to update the Process Questionnaire Template Ctrl+p

Introduction Ctrl+e

The Process Questionnaire provides content and structure for the interviewing
activity during completion of the Current Business Baseline (RD.020). Ctrl+m

How to use the Process Questionnaire Template Ctrl+a

You have 3 ways to select your questions, by business process, by Application
Module, or you can select to see all questions. Ctrl+r
Ctrl+h
>>> Business Process <<<
Press Ctrl + s to activate the selection menu.
--> Click on "Select Questions by business process"
--> Select Core business process and hit OK
--> Select Sub process (blank gives you all) and hit OK
--> Click OK . You can now enter your answers. OR
Press Ctrl + P to copy your selection to the Print Sheet

>>> Application Module <<<

Press Ctrl + s to activate the selection menu.
--> Click on "Select Questions by Apps Module"
--> Select module and hit OK
--> Click OK . You can now enter your answers. OR
Press Ctrl + m to copy your selection to the Print Sheet

>>> All Questions <<<

Press Ctrl + s to activate the selection menu.
--> Click on "Show All Questions"

How to update the Process Questionnaire Template

Make sure that you only make changes to the "Data sheet". You can change all
the information you like in the "Data sheet", but it would normally only be the
Response and the Revisit columns that should be updated.

If you want to delegate the Process Questions to multiple process teams, make
sure that one person is responsible for maintaining the "consolidated" template.

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 Help

Use the number (No) column to match the responses you want to copy into the
"consolidated" template with the questions.

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 Help

Hot Keys

Menu
New Process Selection
Copy Process selection to print sheet

New Module Selection

Copy Module selection to print sheet

Show all data

Select all questions marked for revisit

Help

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 Help

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