Today, human resource is now a source of competitive advantage for all organizations.
Therefore, the training system in Indian Industry has been changed to create a smarter
workforce and yield the best results. With increase in competition, every company wants
to optimize the utilization of its resources to yield the maximum possible results. Training
is required in every field be it Sales, Marketing, Human Resource, Relationship building,
Logistics, Production, Engineering, etc. It is now a business effective tool and is linked
with the business outcome.
With increase in awareness of corporate training in Indian Industry, a gradual shift from
general to specific approach has been realized.
In Indian market, 50% of the training company’s revenue comes from the retail training
and rest from other segments.
On the other hand, in many organizations training is regarded as non-essential or a need
based activity. Some organizations start a training department in order to look modern. In
fact, some organizations are headed by unwanted employees rather than employees of
outstanding merit. While some organizations do not have a separate budget to hire highly
qualified trainers for training and development.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Training Providers in India, Coaching, Learning Institutes in Indian Industry
The three major training and learning solutions provider to organizations and individuals
in Indian Industry are:
1. NIS Sparta – the Reliance Anil Dhirubhai Ambani Group Company. It offers
customized solutions for Top management, Middle management and Supervisory level.
Its business units are: Enterprise Business Unit (EBU), Educational Service Business
Unit (ESBU), and Reliance Strategic Business Unit (RSBU). It has provided consulting
and training solutions to more than 10,00,000 professionals, in over 550 organizations,
across 10 countries in 18 languages. It is providing training services to American
Express, Thermax, Mahindra Finance, Coca-Cola, IBM, Maruti, Godrej & Boyce,
Accenture, APAC, and Pantaloon.
Training and Development in Indian Industry can be further divided in to various sectors:
1. Training and Development system in Retail/FMCG sector
2. Training and Development in Banking and Insurance Sector
3. Training and Development system in Automobiles sector
4. Training and Development system in Telecom sector
5. Training and Development system in KPO
6. Training and Development system in Pharmaceutical sector
7. Training and Development system in Hospitality sector
8. Training and Development system in IT sector
9. Training and Development system in BPO
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
1. Training and Development in Retail-FMCG Sector
Retail/FMCG Sector is the most booming sector in the Indian economy and is expected to
reach US$ 175-200 billion by 2016. With this rapid expansion and coming up of major
players in the sector, the need of human resource development has increased. Lack of
skilled workers is the major factor that is holding back the retail sector for high growth.
The sector is facing the severe shortage of trainers. Also, the current education system is
not sufficiently prepared to address the new processes, according the industry majors.
Some of the training programs that are given in the retail sector are:
• Sales Training
• On-the-Job Training
• Seminars/Workshops
• Online Course
• Group Study
• Computer-Based Training
• Self-Directed Training
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Career for Trainers In Retail/FMCG Sector
Desired Profile Graduate in M. Pharm / BHMS / Ayurved or any other graduate from
companies dealing in similar products
A computer literate with proficiency in Ms Office (Word, Excel and Power Point)
Salary offered to the trainers according to the relevant experience fall in the range of:
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Must have excellent communication & presentable skills
Nature of Work
• Designing the Sales Training Modules and the Strategies for Training
• Imparting Product Training, Process Training, Skill Training to Sales Team and to
the Distributors
• Analyze business plans that facilitate the development of long, medium and short-
term strategies and operational programs to meet T&D needs
Favorable economic climate and number of other factors such as, growing urbanization,
increasing consumerism, rise in the standard of living, increase in financial services for
people living in rural areas, etc has increased the demand for wide range of financial
products that has led to mutually beneficial growth to the banking sector and economic
growth process. This was coincided by technology development in the banking
operations. Today most of the Indian cities have networked banking facility as well as
Internet banking facility. Some of the major players in the banking sector are State Bank
of India, HDFC Bank, Citibank, ICICI Bank, Punjab National Bank, etc.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
In the Insurance sector also, rapid expansion has created about 5 lakh job opportunities
approximately in the past five years. These openings are mainly in the field of insurance
advisors or marketing agents. The eligibility criteria for these jobs is graduation with
some experience in marketing or become insurance agents after completing school but
this needs some relevant training. Earlier there were no training programs as such for
insurance agents but on-the-job training only that was given once the new agent was
appointed. But now the scenario has been changed, with the coming up of big players like
ICICI Life Insurance, ICICI Lombard, HDFC Life Insurance, Tata AIG General
Insurance, etc in this sector, people who've had some formal training are preferred while
recruitment because it can be helpful in the insurance field. However, only the insurance
degree in this field does not guarantee success. To be successful an agent must have
strong interpersonal, networking, and communication skills.
Number of opportunities in Banking and Insurance sector has increased than ever before.
With this rapid expansion and coming up of major players like ICICI, HDFC, UTI, Bajaj
Allianz, etc in the sector, the need of human resource development has increased.
Career for Trainers in Banking and Insurance Sector
B.A – English
M.A – English
BA/MA in Linguistics
M.A - Communication
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Excellent written and verbal communication skills, including public speaking
• Presentation Skills
• Accent Neutralization
• Flexibility and readiness to continuously improve and update self with latest
knowledge on markets and products
• Culture Sensitization
• Time Management
• Interacting with diversity of people and people intensive industries Policy making
ability
Knowledge Required
Knowledge required in the Banking and Finance sector for training are:
• Funds Management
• Financial markets
• Wealth Management
• Private Banking
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Nature of Work
• Serve as a primary resource and expert on Business English for a sales and
operations team
• Designing the Sales Training Modules and the Strategies for Training
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Training Institutes in Banking and Insurance Sector
Some of the institutes that are specific to the banking training are:
National Institute for Bank Management
• Risk Management
• Process Training
• Product Training
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Credit Management
• Treasury Management
• Forex Management
• Liquidity management
• Insurance Broking
• Stock Broking
• Portfolio Advisory
• Soft-skills development
• Game-based learning
• Coaching
• Seminars/Workshops
• Simulation Workshops
The Indian automobile sector is growing at a rate of about 16% per annum and is now
going to be a second fastest growing automobile market in the world. The sector is going
through a phase of rapid change and high growth. With the coming up of new projects,
the industry is undergoing technological change. The major players such as, Honda,
Toyota, Bajaj, Maruti are now focusing on mass customization, mass production, etc. and
are expanding their plants.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
According to National Development and Reform Commission (NDRC), India’s auto
making capacity is expected to become 15 million units by the end of the year 2007
exceeding the yearly demand of about 7 million units.
This rapid expansion is because of growing urbanization, rise in the standard of living of
consumers, easy availability of finance, liberalization, privatization, and globalization of
Indian Industry. This rapid expansion has created lots of job opportunities. Interested one
in this sector has to specialize in automobile/mechanical engineering. Currently,
automobile sector in India is retaining around 10 million employees and is expected to
employ more people in near future. Unorganized sector in employing 67% people while,
organized sector is employing only 33% people, which is a major drawback for
automobile sector.
With this rapid expansion and coming up of major players in the sector, the focus is more
on the skilled employees and the need of human resource development has increased. The
companies are looking for skilled and hard working people who can give their best to the
organization. Various companies are opening training institutes to train interested ones in
this sector, like Toyota has recently opened Toyota Technical Training Institute (TTTI)
near Bangalore that will offer 4 courses in automobile assembly, mechatronics (a
combination of mechanical and industrial electronics), automobile weld and automobile
paint. TTTI will provide both a high standard of education and training in automotive
technology as well as employment opportunities.
PG Diploma–Any Specialization
B.Tech/B.E. – Mechanical
BE and MBA
SAP-HR
M.S.W (H.R/I.R)
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Skills and Attributes Required
• Interpersonal skills
Salary offered to the trainers according to the relevant experience fall in the range of:
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Nature of Work
• Design and drive the training and learning interventions for both technical and
behavioral training
• Identify and maintain excellent relations with Internal and External Trainers
• Set up and drive knowledge sharing forums and small group activities through
employee engagement and participation and create a knowledge and skill
repository
• Monitor Training & Development to measure and evaluate ROI of the training
function.
• Assessing capabilities of manpower by audits at the workshops and bridge the gap
through training
• Plan and co-ordinate for conducting special training courses for skill enhancement
of Service Engineers and Dealers workshop staff
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Training Providers in Automobile Sector
5. UsedCarWise.Com
• Automotive Tech
• Automotive Technician
• HVAC/Refrigeration
• Marine Technology
• Motorcycle Mechanic
• Motorcycle Technician
• Motorcycle Technology
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Master Auto & Diesel Tech
• Workshop Seminar
• E-learning Training
Degree Programs
Diploma Programs
Certificate Courses
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
The certification courses takes from 6 months to 1 year.
Candidates with class XII in Physics, Math and Chemistry or Vocational Course are
eligible.
Telecom is one of the fastest growing sectors in India with a growth of 21% and revenue
of Rs 86,720 crore in the year 2006. The sector is expected to grow over 150% by 2012.
With increase in competition between the major players like BSNL, MTNL, Hutchison
Essar, BPL, Idea, Bharti Tele services, Tata, etc, the requirement for mobile analysts,
software engineers, and hardware engineers for mobile handsets has increased. However,
holding an engineering degree is not enough to survive in the Telecom Sector. There is
constant need of updating of knowledge, skills, and attitudes.
With this rapid growth in Telecom Sector, the need for trained professionals in bound to
rise and so is the training need. The total training
Many top players are spending a huge amount on training and development, for example
BSNL alone spends more than 100 crore on training and development of its employees
through the Advanced Level Telecommunications Training Centre (ALTTC) and 43
other regional training institutes. Reliance has also established Dhirubhai Ambani
Institute of Information and Communication Technology. In addition to that, Bharti has
also tied-up with IIT Delhi for the Bharti School of Telecommunication Technology and
Management.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Dhirubhai Ambani Institute of Information and Communication Technology
On-the-job training
Brainstorming sessions
Distant learning
Workshop
Seminar
Online eLearning
Group study
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Internet Protocol Multimedia Subsystem ,IMS
Voice Over IP
PG - Psychology/ Sociology
Nature of Work
• Training all the verticals like Postpaid, Prepaid, Retail, Postpaid Wireless
Landline, Prepaid Wireless Landline, Data cards, and Handsets
• Design content and conduct training programs for all sales personnel with in sales
function
• Training evaluation
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Develop and deliver training to internal and external technical support teams
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Variation of Salary with Experience
Salary offered to the trainers according to the relevant experience fall in the range of:
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
KPO market is expected to grow from US $ 1.3 billion in the year 2003 to US $ 17
billion in the year 2010. KPO sector is expected to grow at a compounded annual growth
rate (CAGR) of 49.5% till 2010, according to the National Association of Software and
Services Companies (NASSCOM). But according to Rocsearch, a UK based research
firm, KPO sector will be able to reach 100,000 employees only instead of 250,000
employees. Therefore, to fill the demand and supply gap training has now become an
important tool like every other technical industry.
With the expected increase in number of employees, training has become the core of
KPO industry as well. No matter how much qualified the person is he needs to be trained
on processes. As the name itself implies, “knowledge”, this sector requires high level of
functional know-how as well as domain know-how. There is a constant need of well-
planned training programs as the work profile requires understanding of market research
objectives and methodologies. This sector requires behavioral training as well as training
to handle stress because of odd working hours.
If a person is committed to deliver quality, and is willing to learn with positive attitude
then definitely KPO is the right place to work for him.
Chartered Accountants
Economists
Journalists
Architects
Lawyers (LLB)
Nature of Work
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Providing training on team member’s skills and professional development
opportunities
• Giving training to utilize both secondary and primary research sources and
techniques
• Assist clients and/or other research delivery team members in articulating and
refining research requests and projects
• Conduct new hire training to bring new joinees up the learning curve as per the
requirements
• Inquisitive
• Should have excellent communication (both written and verbal) and interpersonal
skills
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Should have people management skills
• Have the ability to give learners feedback and coach them towards improvement
Network Management
Learning Solutions
Legal Services
Medical Services
Data Analytics
• Understanding on methodologies
• Soft skills
• Stress management
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Behavioral skills
• Time Management
Managerial
1. Project Management
2. Research & Development
3. Quality control
The training in this sector usually lasts from 2 to 90 days and is provided by international
and local trainers in abroad and India.
• E-learning
• CD-ROM-based
• Lectures
• Discussions
• Media access
• Web
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Video
• Audio
This rapid growth has also increased the training need of the sector.
Training Areas
• Brand Protection
• Contamination Control
• Drug Verification
• Recall Management
• Shrinkage Reductions
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Preferred Training Methods
• Workshops
• On-the-job training
B.Com – Commerce
B.Pharma – Pharmacy
D. Pharma
M. Pharma
PhD Pharma
Nature of Work
• Training evaluation
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Preparing training budgeting
• Develop and deliver training to internal and external technical support teams
• Leadership ability
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
7. Training and Development in Hospitality Sector
Overview
Hospitality sector is growing at a very fast rate in India. The sector is growing at a rate of
approximately 8%. This sector can be classified into hotel industry, travel and tourism,
restaurants, pubs, clubs and bars, contract catering, and aviation. Other than that,
opportunities also exist in universities, sporting venues, exhibition centers and smaller
events management companies.
The major challenge of this sector is shortage of skilled employees along with the
challenge of attrition rate. Skilled chefs and managers are in great demand. Managers
require huge range of competencies such as, people management, viable skills, business
insights, analytic skills, succession planning, and
resource development in order to get success in this sector. In addition to that, employees
are not enough trained on Business Etiquettes, Courtesy, and Business Communication.
Hospitality is all about handling people. So an employee must have right attitude,
tolerance, and listening skills in order to move up the hierarchy. There is still a long way
to go to inculcate good public relation, interpersonal skills.
With the increase in competition due to the coming up of major players like Four
Seasons, Shangri-La, Aman Resorts, etc the need to train employees has increased more
than ever before. The major players are now strategizing to increase the turnover of the
customers by training their employees on Communication, Dining and Business
etiquettes, etc. Some of the essentials required by this sector are:
• Good infrastructure
• Trained trainers
• Quality of content
• Food Production
• Front Office
• Housekeeping
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Training in Hospitality Sector
Training Providers
TheTrainingMarket.com
Training Partners
Hospitality Handbooks
Finesse Savvy
o Bar Tending
o Restaurant management
o Culinary skills
o Food preparation and safety
2. Leadership and Chain Management
3. Certificate in Hospitality
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
4. Certificate in Fast Food & Snack Bar Management
9. Bar Service
Nature of Work
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Training on time management
• Training Courtesy Crew members for restaurant operations that is for Dine-in,
Delivery and product
• Training evaluation
• Training evaluation
• Develop and deliver training to internal and external technical support teams
• Language skills
• Should know to deal with people & good interpersonal and public relation skills
• Should be presentable
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Must have effective vendor management, negotiation and relationship
management skills
• Ability to think out of the box and drive change and innovation
Salary offered to the trainers according to the relevant experience fall in the range of:
The Indian IT sector is growing at a very fast pace and is expected to earn a revenue of
US $87 billion by 2008. In 2006, it has earned revenue of about US $ 40 billion with a
growth rate of 30%. IT sector is expected to generate 2.3 million jobs by 2010, according
to NASSCOM (National Association of Software and Service Companies)
With this rapid expansion of IT sector and coming up of major players and new
technologies like SAP, the need of human resource development has increased.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
According to the recent review by Harvard Business Review, there is a direct link
between training investment of the companies and the market capitalization. Those
companies with higher training investment had higher market capitalization. It clearly
indicates that the companies which have successfully implemented training programs
have been able to deliver customer goals with effective results. It shows that good
training results in enhancement of individual performance, which in turn, helps the
organization in achieving its business goals. Training is a tool that can help in gaining
competitive advantage in terms of human resource.
The specific areas where training is given in IT/Software Development sector are:
Computer Manufacturing
EDP/ E- Commerce
Designing
Maintenance Service
Networking
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Application Programming
• Lectures
• Labs
• Distant Learning
• E-Books
• Mentoring
• Coaching
• Job Rotation
UG - B.Tech/B.E. – Computers
BCA
MCA
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Any PG Course - Any Specialization
• Presentable
Nature of Work
• Training need Analysis: A Protocol to gather and review the inputs on the
performance of the hires serving the initial months of the employment. To design
different Technical training modules based on the need for the same
• Work with technical managers to gauge current technical levels and align courses
to deliver set target levels
• Propose budget and spending plan for technical and soft skill
• Tracks the mandatory training requirements for the entire division and informs the
participants on the compliance
• Designing and developing instructional material for training courses that support
company's goals
• Manage team member/s by assigning tasks and set goals based on work load
One of the major concerns for training companies is to create professionals who are better
able to go in for a technology in a specific domain area. Other than that, there are various
issues that are affecting the IT training sector such as, lack of conviction regarding
training, unplanned training approach, uncertain quality focus, and lengthy decision-
making process.
With the coming up of various new technologies, it has become a challenge for the
training institutes to offer effective, updated, latest, planned training to candidates in a
shortest-possible time. To increase the market share, most of the training institutes are
now strategizing to launch new product and are marketing aggressively.
Aptech is venturing into colleges, research firms, and universities. Another opportunity
that has been identified by Aptech is the field of developing content and the company is
offering these services to third-party clients for customization.
Essentials in IT Industry
To survive in long term there are some definite essential things such as,
• Good infrastructure
• Trained trainers
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Quality of content
With the rapid expansion in IT/ITES sector, now there is enough scope of IT training
courses and institutes. IT sector is soon going to face a huge shortfall of skilled
employees, if the growth in the software industry goes by as expected. According to
recent report of NASSCOM (The National Association of Software and Services
Companies) on software industry, the IT services sector will see a shortfall of 2,35,000
people by 2008. IT spending in the global business world is expected to grow by 6 to 7 %
in the next 3 years, which will be enough to give boost to the IT training sector.
According to a recent IDC report, India alone spends $216 million, i.e. 21% of the total
spending of IT training in the region, and is expected to be one of the largest contributors
in the coming years. This is largely because India alone accounts for 60 % of the total
Asia-Pacific demand for IT professionals.
Currently, the IT training market is valued at Rs 100 crore, and is expected to reach Rs
500 crore over the next 3 years.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
The major factor that is responsible for growth in IT sector is the e-governance initiatives
introduced by central government and various other state governments.
Now there is a notable shift from long-term course to short-term training certifications.
Due to this, the focus is now on hiring professionals with expertise in particular domains.
The demand has largely for JAVA and .NET professionals. And on the NETWORKING
end, network storage and Linux demand is taking a toll.
The following tables describes the salary offered to the trainers according to the
experience & variation of Salary with Experience in Software Services Industry
In Software Services Industry
Salary offered to the trainers according to the relevant experience fall in the range of:
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Variation of Salary with Experience in BPO/KPO/ITES Sector
Salary offered to the trainers according to the relevant experience fall in the range of:
The various reasons behind the increasing training need in the BPO industry are:
1. BPO industry is expected to generate 1.1 million jobs by 2008, and 6 million jobs by
2015, which is why training need has increased more than ever before.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
2. High attrition rate in this sector reason being unsatisfied employee, monotonous
work, neglected talent, inadequate know-how, etc
Training has become a major tool to retain employees. People working in BPO sector
face the problem of night shift, job stress that results in de motivation. Well designed
training program with clear career path increases the job satisfaction among the young
professionals and help them in becoming efficient and effective at the work place.
Therefore, organizations have to handle such challenges of meeting training needs,
although, the sector is taking a lot of initiatives in conducting training for new joinees.
Companies are now aligning business goals with training costs. But what more important
is, is the development of the skills of middle management. Various BPO’s have an
elaborate training infrastructure that includes Computer-Based Training rooms, and
specially trained and qualified in-house trainers.
The companies are now busy designing training programs for their employees. These
companies try identifying the strengths and weaknesses and are emphasizing more on
their personalities, problem-solving skills, and leadership skills.
B.A - Communication
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
PG Diploma - Any Specialization
Nature of Work
1. Introduce them to the concept of customer service and train them on basic telephone
etiquettes, business communication and also written communication.
• Communication
• Personality Development
• Time Management
• Customer Focus
• Accent Neutralization
• Voice Training
• Phonetics Modules
• Presentation Skills
• Culture Sensitization
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Aptitude: Towards people management & counseling
• Good personality
• Transfer information in a simple and effective manner with clear and concise
communication
• Have the ability to give learners feedback and coach them towards improvement
Some of the major players that are giving training to BPO’s are:
1. Hero Mindmine is leading training and development organization in India and is a part
of Hero Group. Some of its clients in BPO sector are: E funds, E-serve, EXL, WNS,
ICICI OneSource, MphasiS, Daksh, Wipro.
4. NIIT Planetworkz is Delhi based training organization and its BPO client is Daksh.
5. Akiko Callnet, a Delhi based at training organization and its BPO clients are V
Customer and Daksh.
6. Fands Infonet is Pune based and its BPO clients are MphasiS and EXL.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
7. Lawkim is Mumbai based and its BPO clients are Zenta, Infowavz, and Tracmail
8. Voices is Pune based and its BPO clients are MphasiS, EXL, and Zenta
• Siksha, Bangalore
• Hero MindMine
• ITES Grads
• J-Techh, Madurai
• Ma Foi Academy
• Future Call
• OnTrac
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Athiya Organizational Competencies Pvt. Limited, Bangalore
• BK One
• Shradha India
• WANLABS, Bangalore
• Wavelength eLearning
• Hero MindMine
• MindSpeed, Bangalore
• Nexgen, Hyderabad.
• Aaroha, Mumbai
• Academia, Bangalore
• Samos - Bangalore
• Glance, Bangalore
• Incrove, Ghaziabad
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
• Optionz
• MindSpeed, Bangalore
Training Programs
Areas Covered in Training Programs
Customer Care
Technical Support
Payroll Maintenance
Publishing
Human Resources
Administrative Support
Security
Legal Services
Medical Transcription
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Research and Analysis
• Business Communication
• Accent neutralization
• E-mail Etiquette
• Telephone Etiquette
• Cross-cultural Training
• E-learning
• CD-ROM-based
• Lectures
• Discussions
• Media access
• Web
• Video
• Audio
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School,
Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/