MCB Bank Ltd.

Stock Exchange Branch, Lahore.

Advisor:
Mr. Khurram shahzad
(Lecturer)

F003-MBA-028

February 21, 2006

Dedication & Acknowledgements

I dedicate this internship report to my parents. Because of their prayers and
encouragement I have been able to complete this report.

Praise is to Allah, the most Gracious and Merciful, who blessed me with the
knowledge and wisdom and enabled me to overcome this task. Heartiest
gratitude to my parents without their continuous encouragement and love I could
not have accomplished this task.

I am very grateful to my advisor Mr. Khurram Shahzad and Mr. Fahad Hassan
Incharge placement centre for their continuous help, support and time during the
entire course of my internship. I am also very grateful to all the staff members at
MCB Stock Exchange Branch, Lahore especially Mr. Zulfiqar Sani and Mr.
Muhammad Jassem Butt for their guidance and encouragement.
 Executive Summary
MCB Bank Limited (Formerly Muslim
foundation of over 50 years in Pakistan, with a
over 750 of which are Automated Branches,
nationwide and a network of over 12 banks
Commercial Bank Limited) has a solid
network of over 900 branches,
over 222 MCB ATMs in 41 cities
on the MNET ATM Switch.

MCB's operations continued to be streamlined with focus on rationalization of

expenses, re-alignment of back-
enhancement of customer service
The Bank has taken the lead in
Trade Services in the
to
branches with a view to
end processing to increase productivity,
standards, process efficiency and controls.
introducing the innovative concept of centralizing
country by providing centralized foreign trade services
improve efficiency, expertise and reduce delivery cost.

During my internship in MCB I worked in Remittances, Advances, Foreign

Exchange and Customer Service Office department and I successfully
completed
all the task/duties that were assigned to me.

During the course of internship I learned about different functions performed by

Remittances, Advances, Foreign Exchange and Customer Service Office
department and bank as a whole. I also learned bank’s correspondence with their
customers and within branches. I learned about documentation requirements and
record keeping for different activities and processes, especially the
documentation requirement for different kinds of financing facilities.

Table of Contents
Chapter 1 6

About the Organization 6

1. MCB in Brief 7

1.1. History 7
 1.2. The Mission 8

1.3. The Business 8

2. Principles of Performance 9
 2.1. Customer Focus 9

2.2. Quest for Quality 9

2.3. Employees Respect 9

2.4. Team Based Approach 9

2.5. Good Corporate Citizenship 10

3. Corporate Information 11

4. Management Committee 13

Chapter 2 14

Business Operations 14
1. Banking Sector Overview 15

2. MCB’s Performance Overview 16

3. Products and Services 17

3.1. Personal Banking 17

3.2. Corporate Banking 21

3.3. Online Services 22

3.4. Virtual Banking 24

3.5. Islamic Banking 25

4. MCB’s Competitive Strategies 26

Chapter 3 29

Learning As A Student 29
1. Duties & Accomplishments 30

Bibliography 39
 Chapter 1
Annexure 40

About the Organization

1.

MCB in Brief
1.1. History
MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid
foundation of over 50 years in Pakistan, with a network of over 900 branches,
over 750 of which are Automated Branches, over 222 MCB ATMs in 41
cities
nationwide and a network of over 12 banks on the MNET ATM Switch, which as
a combination is considered to be the core competence of MCB.

MCB has become the only bank to receive the Euromoney award for the fourth
time in the last five years. MCB won the "Best Bank in Pakistan" in 2005, 2004,
2003, 2001, and in 2000 the "Best Domestic Bank in Pakistan" awards. In
addition, MCB also has the distinction of winning the Asia Money 2005 & 2004
awards for being "The Best Domestic Commercial Bank in Pakistan".

Ten years after privatization, MCB is now in a consolidation stage designed to

lock in the gains made in recent years and prepare the groundwork for future
growth. The bank has restructured its asset portfolio and rationalized the cost
structure in order to remain a low cost producer.

MCB now focuses on three core businesses namely Corporate, Commercial and
Consumer Banking. Corporate clientele includes public sector companies as well
as large local and multi national concerns. MCB is also catering to the growing
middle class by providing new asset and liability products. MCB looks with
confidence at year 2005 and beyond, making strides towards fulfillment of its
mission, "to become the preferred provider of quality financial services in the
country with profitability and responsibility and to be the best place to work".
 1.2. The Mission
“To become the preferred provider of quality financial services in the country with
profitability and responsibility and to be the best place to work.”

1.3. The Business

MCB is in its over 50 years of operation. It has a network of over 900 branches
all over the country with business establishments in Sri Lanka and Bahrain. The
branch break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%) and
Baluchistan (3%) respectively.

2.
Principles of
2.1.
Over the years MCB has
understanding their
importance. The driving
customers, ensuring
Performance
Customer Focus
developed strong relationships with its customers by
needs and treating them with respect, dignity and
force behind its commitment and services is its focus on
that it not only meets, but exceeds their expectations.

2.2. Quest for Quality

MCB strives to achieve excellence by ensuring that every moment of our time is
spent in adding value, making sure that we do things right, first time, and every
time. With this quest for quality, MCB has always taken initiatives in bringing
banking into a new arena; from cash to the convenience of plastic; from branch
banking to internet banking and from face-to-face customer interaction to online
accessibility.

2.3. Employees Respect

MCB encourages diversity and treat each of our employees with fairness. MCB
gives constructive feedback for their continuous development and seek
suggestions from all employees for further improvement. The bank ensures that
quality performance is acknowledged and rewarded and exercise utmost
responsibility in decision-making with regards to our employees.

2.4. Team Based Approach