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Alcatel-Lucent OmniPCX Enterprise

Communication Server

Delivering powerful, reliable and scalable IP communications

to drive your 21st century business

PRODUCT OVERVIEW The Alcatel-Lucent OmniPCX Enterprise

The Alcatel-Lucent OmniPCX Enterprise offers:
I Architectural flexibility, which enables
Communication Server (CS) is a highly
scalable solution based on a pure software centralized or decentralized IP config-
communication server platform that urations, a choice of IP, IP/TDM or TDM,
provides multimedia call processing for which minimizes additional investment,
both Alcatel-Lucent and third-party and at the same time, ensures interoper-
clients/phones including TDM, IP and SIP. ability through support of open standards.
The Alcatel-Lucent OmniPCX Enterprise
This rich call-handling application delivers provides SIP at the core, enabling a
world-class business telephony features smooth migration at your own pace,
for medium, large, and very large sized when and where it makes financial sense.
companies and offers a choice of either I Simplified management, because the
centralized or decentralized IP telephony same network management software is
solutions. used across the enterprise, independent
of the underlying infrastructure. The
The Alcatel-Lucent OmniPCX Enterprise CS Alcatel-Lucent OmniVista Network
provides the building blocks for any IP Management System is a single, open
and/or legacy communications solution, management platform designed to
incorporating the latest Linux, XML, SIP, manage and control a global, OmniPCX
VXML technologies, and open standard IP communication solution.
practices such as QSIG, H.323, CSTA, and I Intelligent networking, reducing the
SIP. It offers broad scalability ranging from cost to support all users at different sites.
10 to 100,000 users who can be spread For instance, feature transparency across
across multiple geographical sites. Plus, servers, or advanced route selection (ARS)
it offers highly reliable, real-time, carrier- is available from any site without having
grade performance solutions with an to duplicate the software at each site.
unmatched 99.999% uptime. A single image across fully networked
servers provides simplified management
of large and very large configurations.
I Openness, interoperability and
integrated solutions. The OmniPCX
Enterprise integrates open standards
and state-of-the-art technologies
to provide a very flexible solution.
Alcatel-Lucent helps maximize customer
investment returns by simplifying the
interworking and integration of its
solutions within existing or future
communication environments. This is
supported by hundreds of applications
validated through the Alcatel-Lucent
Application Partner Program (AAPP).

A rapid and measurable return on
investment and visible savings:
I Shared bandwidth in multi-site net-
working yields 5% to 30% savings in
subscription and communication costs
I Centralizing applications yields 5% The world’s leading IP communications platform
to 20% savings in carrier subscription
and communication costs
for medium-sized to very large enterprises.
I Integrated management of data and
voice networks yields 10% to 40%
Centralized maintenance, upgrades Hardware
• Industry appliance servers or “in-the-skin
and related operations yield 5% to
Software processing”
20% savings
• Client/server • Native Ethernet connectivity on all CPUs
I Moves, adds and changes (MACs) yield • Chorus MIX micro kernel operating system • Modular hardware
20% to 30% savings – 30% to 60% • SQL/CQL database • TDM or IP switching
savings in cabling! • Linux LILO/GRUB-compliant • Power supply
I Fixed/mobile convergence solutions • Linux Red Hat and Linux Kernel 2.4.17 • Auxiliary power supply
(cellular extension and dual-mode
WiFi/SIP) yield 10% to 20% savings System Alcatel-Lucent My Instant Communicator
• Centralized or distributed system Clients and IP Touch phones
of cellular costs
• Communication server and database Desktop softphone: My Instant
I Embedded IP contact center improves Communicator Client (ICC)1
customer satisfaction from have a • Main-standby seamless communications • Business communication services
faster response fail-over • Thick and thin client versions/Microsoft
toolbar (Systray)
I Smooth migration path yields 20% to • Passive communication server watchdog:
central or remote • Incoming/outgoing interaction management
50% savings in PBX annual hardware including instant message, voice, presence,
• Single server: 15,000 IP users/5,000 TDM
investment users video
• 100 servers in a single network • Personal and group phonebook
• Fully networked servers, 100,000 IP/TDM • Call-by-name through universal directories
users with single image access with presence
• 250 servers in a supra network • Directory pop-up
• >1 million users in a supra-network • Call log (history call files)
• BHCC per server: 300,000 • Visual mailbox
• Multi-line mode
• Manager/assistant
• Mobile or fixed set tandem

1. Requires the Alcatel-Lucent Unified Communications Server

2 Alcatel-Lucent OmniPCX Enterprise Communication Server

• Softkeys • Centralized directory, spelling and syntax
• Call planning adjustment
• Call related notes • Call-by-name can be used in all communi-
cation contexts (direct call, inquiry and more)
• Access to collaborative services
(My Teamwork) • Caller name display
• TAPI, MAPI, DDE,, LDAP • Conditional/unconditional differentiated
forwarding of multiple directory numbers
• Integration within Lotus Notes and Microsoft
Outlook • Contextual voice prompts
• Kit/library for developers such as Alcatel- • Hands-free
Lucent’s XML Telephony API v1.0 • Headset capability
Desktop phones: IP Touch 8 and 9 series • Help key
• Business Communication Services • Individual customization
(see next section) • Informative icons
• Embedded alpha keyboard for: • Interactive guidance with navigator
- Instant messages • Language synchronization: display,
- Call-by-name: internal, external user, LDAP voice prompts and voice mail
• Add-on supervision modules • Multiline: multi-appearance and
• Absence message multi-numbers
• Adjustable handset volume • Multilingual (user choice)
• Centralized directory, spelling and syntax • Message waiting indication • Call waiting indication
adjustment • Mini-text messages • Calling line identification restriction
• Call-by-name can be used in all communi- • Personal calls log for internal calls
cation contexts (direct call, inquiry and more) • Programmable function key • Camp on busy telephone/hunting group/
• Caller name display voice mail
• Full integration with notification servers
• Conditional/unconditional differentiated (AAPP) and location based services (AAPP) • Conditional external forwarding
forwarding of multiple directory numbers (busy or no reply)
Cellular PDA and Smartphone Client:
• Contextual voice prompts • Call waiting
ACE 2.2 (Microsoft Windows 2005)/
• Fixed function keys Nokia ICC 1.0/Nokia ICC 2.0 (dual mode) • Controlled private call by PIN code and
• Business communication services password (optional)
• Hands-free
(see next section) • Distinctive ringing according to hierarchical
• Headset capability (Bluetooth, etc.) levels
• ONE number (ubiquity service)
• Help key • Do not disturb
• Remote configuration (SMS)
• Individual customization • General night service
• Caller line identification display
• Informative icons • Hunting group (fix head, cyclic, longest
• Conditional/unconditional differentiated
• Interactive guidance with softkeys forwarding idle time, parallel)
• Language synchronization: display, • Reverse call • Immediate forwarding
voice prompts, and voice mail • Individual hold
• Least cost routing services
• Loudspeaker announcement • Individual directory
• Menu guidance with navigator selection
• Multiline: multi-appearance and multi- • Internal/external music on hold
numbers • Informative icons
• Multilingual (user choice) • Internal/external inquiry call
• Multilingual (user choice)
• Corporate voice mail access • Intrusion
• Macro commands
• Personals calls • Last internal/external number redial
• Message waiting indication
• Activation of business or private mode • Local and external call
• Mini-text messages
• Moving service
• Personal password for consultation
of non-reply Standard Business Communication Services • Multiline appearance (MLA)
• Personal calls log • Speed dialing • Multiline selective forwarding
• Programmable function key • Account code charging • Multiple conference calls
• Supervision of user/trunk/bundle • Appointment reminder • Multiple call protection
• Associate (definition, modification by user)
• Automatic call-back on busy
Mobile phones:
Mobile IP Touch 310/610 (WLAN) and
trunk/bundle/network link
300/400 (DECT) • Automatic call-back on free/busy extension
• Business communication services • Broker’s call
(see next section) • Call forwarding unconditional on busy/no
• Absence message reply to extension, hunt group, voice mail,
• Adjustable handset volume operator, paging, etc.
• Call-by-name: internal and external user • Call pick-up

Alcatel-Lucent OmniPCX Enterprise Communication Server 3

Multi-tenant services Teamwork configuration Attendant Services3
• Speed dial numbers per entity • Common/exclusive hold • Abbreviated dialing
• Calling line identification • Group call pick-up • Activation/deactivation of DND
• Integrated auto attendant services per entity • Hunting groups • Add-on module
• Calling line identification presentation (CLIP) • Log on, log off • Alarm indication
per entity • Manageable ring indicator • Attendant groups
• Greeting message per entity • Manageable waiting queue • Automatic answer
• Music on hold per entity MyPhone on IP Touch 40682 and 40382 • Attendant specialization options (individual
• Night service per entity • Call log (incoming/outgoing calls made) or group)
• Over-dialing • Call-back list (non-answered calls) • Busy lamp field
• Personal code modification • Universal directory access (UDA: LDAP • Call-by-name in all communication situations
• Priority call call-by-name) • Call charge request (carrier dependent)
• Store and redial external number • Telephony and instant messaging (IM) • Centralized or distributed attendant in
• Substitution presence network
• Three-party conference • IM fully integrated with telephony • Call queuing with indication
(i.e., IM to answer a call)
• Transfer in conversation on free/busy • Call routing depending on class of traffic,
telephone Buddy list DID, company or called service (entity)
• 29-party, meet-me conference • Direct access to conference • Call waiting with indication
• Voice prompts on/off per telephone • Instant video escalation (available on • Called party resources
IP Touch 4028 as well)
• Voice message deposit on forwarded • Call pick-up
telephone • Charging recall service (carrier dependent)
Hotel Communication Services
• Call-waiting pickup • Chained call
• Available on all desktop phones
(IPT or analog) • Choice of system status
Advanced Business • Conference
Communication Services • Check-in/check-out individual or group
• Pre-check-in/partial check-out • Creation, cancellation and modification
• Calling line identification
of abbreviated number with name
presentation/restriction (CLIP/CLIR) • Cyclic DDI
• Creation, cancellation and modification
• Digit-by-digit dialing mode • Multi-occupant room
of subscribers (name, rights and more)
• End-block dialing (digit correction possible) • Room allocation from the telephone
• Discrete call offer
• ISDN, H.323 or SIP identification (CLIP) • Do not disturb
• Discrete call offer by mini-text messages
converted into name • Guest/patient personal code on busy/free
• ISDN mini-text messages (carrier-dependent) • Internal call barring • Reflexes telephone
• Malicious call identification • DDI call barring according to time schedule • DTMF over dialing
• Storage of unanswered calls with date, • Wake-up service (up to four wake-up calls • Large busy lamp field
time and callback per room)
• Flexible attendant routing time-out
• Sub-addressing Room service overflow based on caller waiting time
Manager-assistant team • VIP • Headset capability
• Access to manager’s voice message headers • Guest number or name • Hold individual or multiple
from assistant's telephone
• Called service identification • Create/delete directory items
• Filtering scenario allocation to designated
assistant • Guest language • Internal call name/number displayed
• Flexible configuration: multiple • Room status • ISDN VIP monitoring
manager/assistant team • Multilanguage voice prompts (eight • Last number redial
• Forwarding of private line simultaneous languages)
• Line reservation
• Immediate forwarding of manager telephone Room directory • Malicious call identification
to assistant activated by manager or • Call-by-name
• Manual reservation mode
assistant • Prepayment (deposit)
• Mini-text messages
• Manager-assistant specific online text • Flexible suites
messaging • Multi-tenant services
• Alcatel-Lucent hotel/hospital link (AHL)
• Manager discreet listening (on filtered lines • Override on directory number
only) • Secret identity for calls between rooms
• Paging
• Overflow assistant in case of main assistant • Public booth
• Password
absence • Guest personal identification number
• Personal call
• Private lines • Manual call detail record (CDR) creation
• Priority call (internal/external)
• Main assistant, absence notification and • Minibar
• Receipt and read charging units and costs
assistant overflow • Billing (carrier-dependent)
• Selective filtering (scenarios)

2. Requires the Alcatel-Lucent Unified Communications Server

3 Attendant services offered according to attendant position type

4 Alcatel-Lucent OmniPCX Enterprise Communication Server

• Record online on associated entity Alcatel-Lucent OmniPCX Enterprise • Reports based on communication events
• Status of calls routed to operator OmniTouch Contact Center Standard • Discrete call listening for supervisor
• Store and number redial • Microsoft Excel-based statistics and reporting
• Active matrix call distribution
• Synchronized multinode routing (entity) • Export of communication reports (ASCII files)
• Call flow based on pilot
• Time and date display • Free sitting supervisor position
• Skill- and cost-based distribution
• Transfer with/without announcement • Full Windows user interface
• Conditional pilot overflow on voice mail
• Trunk allotting with barring • Native Windows management look and feel
• Look ahead call routing
• VIP telephone monitoring • Predefined reports
• Pilot forwarding to other pilot
• Real-time service level per pilot
Attendant Positions • Pilot routing to waiting queue according
to priority • Real-time statistics
• Greeting attendant on IP Touch 8 and 9 series • Statistics compilation and archive (FTP)
• Routing time schedule
• PC based IP attendant • Wallboard display control
• Types of queues: waiting, help and dissuasion
• Advanced Attendant Operator 4059
• Virtual pilot
- IP Touch phones for audio (8 or 9 series) Alcatel-Lucent OmniPCX Enterprise
• Intelligent routing OmniTouch Contact Center Premium
- Multifunctional keyboard
• Outbound call management Edition
Integrated Greeting • Direct agent call management Segmented media distribution

• Integrated automated attendant • Remaining wait time announcement • Visual CC user interface reuse of
• Integration with outbound campaign popular/patented CCS matrix concepts
• Personal automated assistant with context-
sensitive greeting management • Visual CC Windows Explorer drag-and-drop
• Native integration with IVR configuration capabilities
• Synchronized greeting message
• Blended email and voice routing and
Voice guidance
Voice and Fax Mail • External voices guides
• Contact flow based on type of service
• Automated attendant • Synchronized internal voices guides qualification
• Call transfer • Storage from audio station or Reflexes • Contact segmentation based on qualification
• Direct reply on receipt message telephone
• Visual IVR call prompting with DB lookup
• Extended recording and playback control Agent features
• Visual IVR embedded reusing OmniPCX
function • Administrative withdrawal resources, no additional hardware
• Fax broadcast, on demand, overflow, • Agent break • Visual IVR navigator icon selected from
store and forward • Agent direct call with statistics Visual CC user interface toolbar
• General distribution lists • Agent can belong to different groups • Visual IVR script creation via drag-and-drop
• Greeting message according to user status • Digital recording IP and TDM (DR-Link) icons
• Immediate or supervised transfers • CCA applications: Reflexes telephone • Optional integration with full-featured IVRs
• Message acknowledgment on toolbar providing personal statistics • Email auto-acknowledgment and redirection
• Message attributes: urgent, normal, private • Group selection: fixed head, cyclic, • Email keyword classification
• Message notification via light, display, longest idle time • Email backlog and work-bin management
dialing tone, voice prompt, outgoing • Free sitting agent position • Skill- and cost-based resource distribution
• Multilanguage • Help supervisor • Contact queue management: waiting,
• Multi-user password • Home agent with analog telephone dissuasion, overflow
• Networking protocols: IMAP4, VPIM, or Reflexes telephone • Conditional overflow defined by contact
Octelnet and Amis • Logon/logoff center activity
• Private distribution lists • Open or close pilot from agent position • Estimated waiting time information with
• Record online • Personal call barring options
• Shared mailbox: home, guest, and assistant • Suspension of group waiting queues • Look ahead contact routing
mailbox • Transaction code • Multistage queuing
• User-friendly interface on Reflexes telephones • Wrap-up (automatic or manual) • Multilevel prioritized queuing
via softkeys or via PC-client visual messenger • Multimedia group, queue and agent selection
Supervision and statistics
• Voice message attached to a fax • Scheduled time-of-day routing
• Alarm handling
• Voice and DTMF forms • Outbound call management
• Call level information
• Web access to voice and fax messages • Integration with outbound campaign
• Customizable alarms
• Alcatel-Lucent 4645: Embedded software- management
based voice mail for small/medium sites • Customizable reports
(branch autonomy) • Detailed communication reports

Alcatel-Lucent OmniPCX Enterprise Communication Server 5

Voice announcement • Microsoft SQL database Wireless security
• Agent tutorial voice guides • Unicode supporting multiple languages • WEP, WPA, WPA-PSK, WPA2 and WPA2-PSK
• Routing voice announcement updates • Customizable, visual CC user interface • Integrated stateful firewall
• Redirection, closing, opening announcements • Zero footprint deployment • Rogue access point detection and
• Recording from audio station or telephone containment
Openness options
• Wallboard connectivity • Wireless IDS/IPS
Agent features
• Administrator unavailable • End-to-end detail statistics reporting Quality of service

• Agent unavailable with reason • Peripheral IVR connectivity • Standardized

• Agent private call tracking • Workforce management system interface - Over-the-air QoS: 802.11e-WMM (EDCA)
• Consult, transfer, conference • CRM Gplus adapters – Microsoft Dynamics, - 802.11e Power Save (U-APSD)
• Logon/logoff SAP - 802.11e Traffic Specification (TSPEC)
• Private call barring Professional services provided options • SRP mode
• Wrap-up • Interface to Remedy, Salesforce, Pivotal • Connection Admission Control with
• CC Teamer real-time communication with graceful load balancing
• Supervisor assist
presence status, conferencing and • 802.1p, DiffServ marking
• Agent skill and group levels collaboration via Teamwork desktop Call persistency
• Group selection: cyclic, top down, longest integration
available • Proxy mobile IP for layer 3 handover
• Emergency conversation recording Mobility Infrastructure DECT • Fast handover – WPA2 opportunistic
key caching
• Optional digital recording IP and TDM • Radio DECT/GAP
(DR-Link) • Voice-aware scanning
• Radio frequency range
• Agent desktop VoIP and IP plug-in • Voice-aware 802.1x reauthentication
- 1.88 GHz to 1.90 GHz (Europe)
• Multimedia Genesys Agent Desktop (GAD) Telephony protocol decode
- 1.91 GHz to 1.93 GHz (South America)
interface • SpectraLink Radio Protocol (SRP)
- 1.92 GHz to 1.93 GHz (U.S.) with power
• Desktop with screen-pop and contact history adaptation • Alcatel-Lucent OmniPCX (NOE)
• Free sitting agent position • Optimized Radio Base Station (IBS) • SIP
• Alcatel-Lucent IP Touch 8 and 9 series - Six simultaneous communications
telephone support Paging
- Connectivity: 2 x UA interfaces
• Remote IP agent • Connections handled by the Alcatel-Lucent
- Inline-powered OmniPCX Enterprise: ESPA 3 protocol
Supervisor features
• Advanced Radio Base Station (RBS)4 • External call waiting on voice prompt
• Visual CC easy to use, Windows-compliant
management and monitoring tools - 12 simultaneous communications • Internal and external calls transferred
• Object configuration - Dedicated system board DECT8 to pager
• Drag-and-drop media distribution design - External power supply - On selection
• Object alarm monitoring - Outside versions - Immediate forward
• Alarm/alert customization • Frequencies - No reply or busy
• Object including both voice and email – - European - Paging by prefix or suffix
real-time statistics monitoring - North American
• Service-level management and monitoring - Latin American Voice over IP
• Object including both voice and email- - Asian • G.711 A-law and µ-law digital voice
historical predefined Excel statistics reports compression algorithm
• Scheduling and generation of historical Mobility Infrastructure Wi-Fi • Compression algorithm: G 723.1A, G729.AB
reports Wi-Fi infrastructure – OmniAccess Wireless • Compression rate: 6.4 Kbps/8 Kbps
• Enhanced, easy-to-use customization access points and WLAN controllers • Automatic compression algorithm allocation
of Excel reports • Dynamic jitter buffer
Wireless standards
• Supervisor call monitoring barge in and • IEEE 802.11a/b/g, IEEE 802.11i • Echo cancellation: 64/128 ms with voice
discrete listening signal analysis and signal quality
Radio frequency range
• Remote agent state change management enhancement
• 2.4 GHz to 2.4835 GHz (“b” and “g”)
• Agent licensing overrun capability • Packet loss concealment (PLC)
- 5.150 ~ 5.250 GHz (low band)
• Overrun option automatically increases agent • VAD: silence suppression and comfort noise
licenses during 10-day peak period by 30% - 5.250 ~ 5.350 GHz (mid band) generation
• Overrun unique in the industry - 5.470 ~ 5.725 GHz (Europe) • Packet framing: 20, 30 and 40 ms
System specifications - 5.725 ~ 5.825/5.850 GHz (high band) • Call admission control to IP domains
• Genesys Release 7.2 Automated radio coverage • DTMF Q23 codes interpreted, coded and
• Wizard installation procedures • Up to 32 SSIDs per access point regenerated (robust DTMF relay, RFC 2833
• Dynamic RF management for AP channel or out-of-band)
• IP connectivity to OXE
power and channel optimal setting • Generic signal qualification and modem
• Windows 2000 and XP transport
• Self healing around failed access points

4. Not available in North America

6 Alcatel-Lucent OmniPCX Enterprise Communication Server

• Anti-saturation mechanism; backward and
forward automatic gain control
• Embedded signal quality diagnostic tool
• QoS: TOS or DiffServ tagging, 802.1 p/Q
• G3, super G3 fall-back
• Automatic fax detection
• Fax: G.711 transparent (Alcatel-Lucent
protocol) and T.38 (Alcatel-Lucent protocol,
H.323 and SIP)
Service continuity
• Backup signaling link on media gateway
• Passive communication server
Private networking protocols
• Alcatel-Lucent Business Communication
(ABC-F) Networking protocol based on
enhanced QSIG (tunneling) and H.323
for VoIP
• Line, star, meshed configurations
• Multi-vendor networking: QSIG BC, GSIG GF, • ISDN supplementary services ABC-R: Routing Mechanism
QSIG Supplementary Services (SS) and DPNSS • Number and name identification • Adaptive routing
for TDM connectivity
• Reading of personal charging pulse meters • Automatic Route Selection (ARS):
H.323, SIP for IP connectivity
• Retransmission of last number dialed - Access to alternative routes based on caller
• Analog and digital channel associated rights
signaling protocols • Substitution
• Text mini-messaging - Multi-tenant
• ABCVPN for networking over ISDN/PSTN
network (signaling on IP network) • Transfer - ARS time dependent: day of the week,
hour, and minute of the day
• Transparency in decade and Q 23 dialing
ABC-F: Telephone Features - ARS per IP domain
• Unconditional forwarding.
• 3-party conference • Cost limit barring per user/installation status
• 6-party casual conference ABC-F: Distributed GroupWare Features • Dialing command tables with add/delete
digits for number
• 14-party meet-me conference • Associate in network
• Direct or indirect multi-carrier access
• 29-party conference • Conditional forwarding to associate
• Five daily tables per weekly table
• Alcatel-Lucent Hospitality/Healthcare • Hunting group of subscriber
Link (AHL) • Information (voice prompt) to callers if
• Immediate forwarding to associate cheapest route is not available
• Auto-assignment for guests/patients • Manager/assistant filtering team • Information (voice prompt) to caller if
• Automatic call back on busy private link • Object supervision: free, partially busy, he/she needs permission to use a more
• Basic call totally busy, ringing expensive route
• Broker call • Supervision of trunk, bundle, subscriber • Break in
• Call back on busy links • Break out
• Call back on free or busy extensions ABC-F: Mobility Features • Break in via secured DISA
• Call by name • On-site mobility in network: roaming, user • Forced on net homogeneous numbering plan
rights and accounting allocated to home
• Call deflection node number
• Call offer • Paging services in networks
• Call waiting indication • Remote forwarding
• Camp on • Substitution
• Conditional forwarding (forwarding • Ubiquity services
on no reply, forwarding on busy)
• Data communication ABC-A: Networking Applications
• Distinctive ringing based on hierarchies • Centralized ACD supervisor in network
• Do not disturb with real-time supervision
• Entity routing for multi-company/department • Centralized or shared messaging system
configuration distributed in network
• Hold • Centralized Contact Center (OTCC)
• Individual call pickup • Centralized OTUC (messaging, softphone,
• Inquiry call collaboration, assistant)
• Intercom call • Mutual aid between ACD groups in different
nodes with look ahead call routing
• Intrusion

Alcatel-Lucent OmniPCX Enterprise Communication Server 7

ABC Network Management DPNSS • RFC 3892 The Session Initiation Protocol (SIP)
• Management from attendant • Call back when free (call completion Referred-By Mechanism
• CLI local management on busy phone) (9) • RFC 3966 The tel URI for Telephone Numbers
• Centralized or distributed management • Call forwarding (11) • RFC 4028 Session Timers in the Session
from external applications • Call offer (14) Initiation Protocol
• Topology map • Call waiting (17) • draft-ietf-sip-session-timer-04.txt
• Configuration • Centralized night service (25) • ITU-T T.38 Procedures for real–time Group 3
facsimile communication over IP networks
• Alarm management • Conference (13)
• RFC 3263 Session Initiation Protocol (SIP):
• Call accounting • Do not disturb (32) Locating SIP Servers
• Directory • Hold (12) • RFC 2782 A DNS RR for specifying the
• Traffic analysis • Inquiry call (13) location of services (DNS SRV)
• Security • Intrusion (10) • RFC 3581 An Extension to the Session
• Graphical user interface • Loop avoidance (37) Initiation Protocol (SIP) for Symmetric
Response Routing
• Remote management • Route optimization (19)
SIP end-point features
• Alarm domains and alarm centralization • Service independent string (16) name
• Call hold
• Audit mechanism • Transfer (13)
• Consultation hold/toggle
• Broadcast of configuration data • Voice and data call (6 and 7)
• Transfer early attended
• Remote maintenance access
Session Initiation Protocol (SIP) • Transfer attended
• Remote software downloading
• SIP proxy/registrar/redirect server and • Call forward, unconditionally
Voice-Based Virtual Private Networks SIP gateway • Call forward on busy
(VPN) • Server redundancy (active/passive) • Call forward on no answer
• ABC VPN via overflow to public ISDN, QSIG • Authentication (http digest) • Third-party conference
• Dissociating signaling over IP network Supported SIP standards • Voice mailbox access
(lower bandwidth) The Alcatel-Lucent OmniPCX Enterprise • Message waiting Indication
• Full ABC services Communication Server is based on the latest • Do not disturb
SIP standards. The following RFCs are
supported. They can be found on the IETF site • Call admission control
QSIG - Basic Call
at • Accounting
• Calling line identification
• RFC 1321 The MD5 Message-Digest Algorithm • CoS/barring
• Connecting line identification
• RFC 2327 SDP: Session Description Protocol • Speed dial
• Data calls bearer
• RFC 2617 HTTP Authentication: Basic and • DTMF
• Malicious call identification Digest Access Authentication • Fax T.38
• Sub-address • RFC 2822 Internet Message Format SIP remote extension features
• RFC 2833 RTP Payload for DTMF Digits, • RFC 2976 –DTMF info
QSIG - Generic Function Protocol Telephony Tones and Telephony Signals
• QSIG - Supplementary services • Call hold
• RFC 3261 SIP: Session Initiation Protocol
• Advice of charge • Consultation hold/toggle
• RFC 3262 Reliability of Provisional Responses
• Call completion on no reply in the Session Initiation Protocol (SIP) • Transfer early attended
• Call completion to busy subscriber • RFC 3264 An Offer/Answer Model with the • Transfer attended
• Call forwarding - busy Session Description Protocol (SDP) • Call forward, unconditionally
• Call forwarding - no reply • RFC 3265 Session Initiation Protocol (SIP)- • Call forward on busy
Specific Event Notification • Call forward on no answer
• Call forwarding - unconditional
• RFC 3323 A Privacy Mechanism for the • Third-party conference
• Calling/connected line identification Session Initiation Protocol (SIP)
restriction • Call park/unpark
• RFC 3324 Short Term Requirements for
• Calling/connected name identification Network Asserted Identity • Call pickup/supervision
restriction • Automatic call back on busy or no answer
• RFC 3325 Private Extensions to the Session
• Calling line identification presentation Initiation Protocol (SIP) for Asserted Identity • Click-to-dial (with softphone)
• Calling name identification presentation within Trusted Networks • Voice mailbox access
• Call transfer • RFC 3398 Integrated Services Digital Network • Message deposit
• Call offer (ISDN) User Part (ISUP) to Session Initiation
Protocol (SIP) Mapping • Message waiting indication (MWI)
• Connected line identification presentation • Do not disturb
• RFC 3515 The Session Initiation Protocol (SIP)
• Connected name identification presentation Refer Method • Speed dial
• Generic functional procedures • RFC 3842 A Message Summary and Message • Identity secrecy
• Message waiting indication Waiting Indication Event Package for the • Call admission control
• Path replacement Session Initiation Protocol (SIP)
• Accounting
• RFC 3891 The Session Initiation Protocol (SIP)
"Replaces" Header • CoS/barring

8 Alcatel-Lucent OmniPCX Enterprise Communication Server

• CTI applications Security Management
• Hunting group The OmniPCX Enterprise products and solutions • Centralized or distributed management
• Meet-me conference are part of the global Alcatel-Lucent CrystalSec • Client-server architecture (Client: Windows
security polices and best practices framework 2000 Pro/XP/2003/Vista; Server: Windows XP
• Intrusion (security-by-default strategy). Pro/2003)
• Twinset/tandem
Global security certification • Web-based management for full access
• Remote forwarding • Common criteria EAL2+ (ongoing since Configuration
• Business account code Q2/2007)
• Moves, adds and changes
SIP private trunking Authentication
• Unified graphical interface
• Call hold • IPBX server management
• Profiles for creation/modification
• Consultation hold/toggle - Local authentication database (password
policy enforcement) • Import/export from text files
• Transfer early attended
- Remote authentication (RADIUS) Network maintenance
• Transfer attended
• Client/device (IP Touch) network access • Automatic backup and software download
• Call forward, unconditionally (communication server and passive
• Call forward on busy - IEEE 802.1X MD5 communication server)
• Call forward on no answer Traffic filtering Faults and alarms
• Third-party conference • IPBX server • Alarm filtering, actions on alarms
• Message waiting indication - Trusted hosts file • Alarm list with colors according to severity
• Do not disturb - TCP wrapper function • Alarm real-time notification
• Call admission control • Client/device (IP Touch) • Alarm statistics
• DTMF - ARP spoofing protection
• Fax T.38 - PC port switch VLAN filtering • Topology maps updated in real time with
SIP public trunking and next generation Encryption the alarms
network connectivity • IPBX server configuration mode: • Drill down from the network view to the
• Basic call out-going with number and name - SSHv2 for secure sessions (Telnet, FTP, etc.) faulty board
display - SSLv2/v3 for secure HTTP session LDAP corporate directory
• Basic call in-coming with DDI with number - SNMP v1/v2c/v3 for complete NMS • Automatic update with OmniPCX Enterprise
display integration • Import/export in LDIFF
• Calling line/name identification presentation • Client/device confidentiality (signaling • Access through standard LDAP v3 clients
(CLIP) protocol and media): • Web directory with search and click-to-call
• Calling line identification restriction (CLIR) - IPSEC and Secure RTP (AES 128 bits) Call accounting
• Connected line/name identification
Integrity • Organization map
presentation (COLP)
• Media gateway and IP Touch binaries • Time-based cost calculation
• Connected line/name identification restriction signatures
(COLR) • Carrier cost simulation
• System maintenance and access
• Call forwarding unconditional (CFU) and on • Call tracking
busy/no answer (CFB/CFNR) - Dual port (hot standby mode)
• Predefined/customizable graphical reports
• Call hold - Local and remote logging (syslog)
• Inquiry/broker/conference - Serial console port for local and remote
(call back modem dialup) access • Traffic analysis per: trunk, bundle,
• Attended transfer attendant/attendant group, on-site wireless
- Network time protocol (NTP) server installation, DDI number, group of users
• Early attended transfer and client for network-wide time
• DTMF over-dialing RFC 2833 synchronization VoIP Performance
• Fax T.38 support • Reports by IP domains and OmniPCX IP
User authorization to communication
equipment (IP phones, boards)
• Same integration with user and system call
handling features available for ISDN trunks • Call monitoring feature with Alcatel-Lucent • Reports on volumes and quality of service
• Authentication for outgoing calls/incoming OmniVista 4760 Network Management Common reporting services
calls System (NMS) • Multiple graphical report formats (CSV, HTML,
• Dynamic or static registration of OmniPCX • Internal toll fraud protection by class of PDF, XML)
SIP gateway to carrier SIP proxy (with or services • Hitlist, summary and detailed reports
without authentication) • Definition of PIN codes for business or • Reports distribution by email
• Alternate SIP proxy through ARS personal call
• SIP “keep alive” to SIP proxy • Restricted access for transfer/forwarding
barring categories
• Several SIP trunks/providers
• Secure access to direct inward system access
• Call admission control (CAC) on SIP (DISA) function

Alcatel-Lucent OmniPCX Enterprise Communication Server 9

Racks Alcatel-Lucent OmniPCX Enterprise RM3 EX Environment
• Standard IBM eServer xSeries 306 Mabolas (19 in. rack) • Cenelec EN 50014
• 9 modular slots (stackable up to 3 with RM1) • Cenelec EN 50018
• 1 dual-core Conroe processor; 1066 MHz FSB
• Takes optimized hardware modules (or/and • Cenelec EN 50019
• 4 DIMM slots – 8 GB max, DDR II memory
e-CS communication server)
667 MHz • Cenelec EN 50020
• Depth: 15.75 in. (400 mm)
• Up to 2 HS SAS (3.5 or 2.5) or SATA HDD Miscellaneous environments
• Height: 6.06 in. (154 mm)
• Up to 2 Simple Swap SATA HDD • Cenelec EN 50121-4: Railway applications
• Width: 17.40 in. (442 mm)
• SAS HW RAID (LSI chipset – RAID 0,1) • IEC 60945: Maritime
• Weight: 38 lb (17 kg)
• Dual Gigabit Ethernet Environmental conditions
• Depth: 22 in. (558.8 mm) Alcatel-Lucent OmniPCX Enterprise M3
• ETSI – ETS 300 019 Part1-1: Storage
• Height: 1.75 in. (44.45 mm) • ETSI – ETS 300 019 Part1-2: Transportation
• 2 ACT 28 or 2 ACT 14
• Width: 19 in. (482.6 mm) • ETSI – ETS 300 019 Part1-3: In Use
• Depth: 20.31 in. (516 mm)
Standard IBM eServer Blade Center HS20 Telecom
• Height: 59.05 in. (1500 mm)
(800 MHz)
• Width: 22.4 in. (570 mm) • ETSI EG 201 121
• Dual Intel Xeon EM64T 3.2 GHz/3.4 GHz/
• Weight: 242.5 lb (110 kg) • ETSI TBR 021
3.6 GHz with 800 MHz Front Side Bus
• ETSI TBR 010
• 14 blades per chassis (30 mm blade width) Alcatel-Lucent OmniPCX Enterprise ACT 28
in data rack format (19 in. rack) • ETSI TBR 022
• 2 Gb Ethernet ports standard
• 48 V power supply and battery backup • ETSI TBR 003
• 4 DIMM slots
• 1 ACT 28 • ETSI TBR 033
• Up to (2) 73 GB SFF SCSI with RAID 1 stand
• Depth: 15.09 in. (383.4 mm) • ETSI TBR 004
• Depth: 28 in. (711.2 mm)
• Height: 20.87 in. (530 mm) • ETSI TBR 034
• Height: 12 in. (304.2 mm)
• Width: 19.15 in. (486.3 mm) • ETSI TBR 008
• Width: 17.5 in. (444 mm)
• Weight: 154.3 lb (70kg) • ETSI TBR 038
Standard HP ProLiant DL320 G5
• ITU-T H.323
• Pentium D dual-core processor with 2 MB
(2 x 1 MB) of L2 cache
International Directives and Standards • FCC Part 68
• EC Directives • Canada CS03
• Processor core speeds up to 3.20 GHz
• 94/9/EC: ATEX
• 800 MHz front side bus Over voltage and over currents
• 1999/5/EC: R&TTE • ITU-T K.21
• Up to 8 GB of DDR2 (next-generation evolution
of DDR memory technology) PC2-4200 memory • 1999/519/EC: SAR • ITU-T K.22
• Pluggable 3.5 in. SAS/SATA hard drive bays • 2002/95/EC: ROHS Application partner interfaces
• Depth: 24 in. (609.6 mm) • 2002/96/E: WEEE (AAPP program)
• Height: 1.7 in. (43.2 mm) • 2004/108/EC: EMC • XML Web Services
• Width: 16.8 in. (426.2 mm) • 2005/32/EC: Ecodesign • CSTA
• Weight: 27 lb (12.27 kg) • 2006/95/EC: LVD • TSAPI Premium Server
Alcatel-Lucent OmniPCX Enterprise RM1 Safety • TAPI Premium Server
(19 in. rack) • IEC 60950-1 • DR-Link
• 3 modular slots (stackable up to 3 with RM3) • UL1950-1 • Info Center
• Takes optimized hardware modules (or/and SAR • RTI
e-CS communication server)
• Cenelec EN50360 • WMI
• Depth: 15.75 in. (400 mm)
• Cenelec EN50385 • Alcatel-Lucent Hospitality Link
• Height: 2.60 in. (66 mm)
• FCC 2.1093 and IEEE 1528 • CDR
• Width: 17.40 in. (442 mm)
• Weight: 22 lb (10 kg)
• IEC-CISPR22 Class B • OmniVista 4760 Tickets Collector
Alcatel-Lucent OmniPCX Enterprise M2 (cabinet)
• Cenelec EN55022 Class B • OmniVista 4760 VoIP Performance Tickets
• 1 ACT 28 or 2 ACT 14 Collector
• FCC Part 15B
• Depth: 10.04 in. (255 mm) • SIP
• Height: 29.13 in. (740 mm) • QSIG
• Cenelec EN55024
• Width: 22.44 in. (570 mm) • Paging Interface
• IEC-EN61000-3-2
• Weight: 154.32 lb (70 kg)
• ETSI-EN 301 489-06: DECT
Alcatel-Lucent OmniPCX Enterprise AC 14
• ETSI-EN 301 489-17: Bluetooth and WLAN
in data rack format (19 in. rack)
• 48 V power supply and battery backup Radio
• ETSI EN 300 328-2: 2.4 GHz
• 1 ACT 14
• ETSI EN 301 893: 5 GHz
• Depth: 15.09 in. (383.4 mm)
• ETSI EN 301 406: DECT
• Height: 10.41 in. (264.4 mm)
• FCC Part 15 Subpart C and D
• Width: 19.15 in. (486.3 mm)
• Weight: 66.14 lb (30 kg)

10 Alcatel-Lucent OmniPCX Enterprise Communication Server


Alcatel-Lucent is committed to helping

large enterprises optimize their networks
and services, generate new business,
and further their competitive advantage.

Alcatel-Lucent is a global provider of

corporate communication products and
solutions. As such, our customers can
choose to benefit from simplified one-
stop shopping, rather than having to buy
multiple products from various providers
or vendors. Furthermore, we have prepared
pre-bundled solutions that carefully
correspond to enterprise business user
profiles, so that large enterprises can
quickly and easily select solutions that
are relevant to their users. Finally, our
solutions are specifically tailored for
individual organizations. In this way,
companies can remain at the cutting
edge of technology with tools that evolve
and grow to match their changing needs
and business demands.

In addition to corporate solutions,

Alcatel-Lucent has developed a whole
range of services that are complemented
by our business partners’ offers. We are
committed to helping large enterprises
successfully implement new services,
rapidly improve business processes,
and achieve predictable and fast ROI.


For more information about the Alcatel-Lucent OmniPCX Enterprise,
please visit

Alcatel-Lucent OmniPCX Enterprise Communication Server 11
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trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for
the accuracy of the information presented, which is subject to change without notice.
© 2007 Alcatel-Lucent. All rights reserved. ENT2913070913 (10)