Uji Validitas dan Reliabilitas Kuesioner

1. Nilai Fungsional Rumah Sakit

Correlations

NFR1 NFR2 NFR3 NFR4 NFR5 NFR_T

NFR1 Pearson Correlation 1 ,386* ,345 ,109 ,392* ,669**

Sig. (2-tailed) ,035 ,062 ,567 ,032 ,000

N 30 30 30 30 30 30
* * ** **
NFR2 Pearson Correlation ,386 1 ,425 ,505 ,543 ,783**
Sig. (2-tailed) ,035 ,019 ,004 ,002 ,000
N 30 30 30 30 30 30
* *
NFR3 Pearson Correlation ,345 ,425 1 ,433 ,350 ,716**
Sig. (2-tailed) ,062 ,019 ,017 ,058 ,000
N 30 30 30 30 30 30
NFR4 Pearson Correlation ,109 ,505** ,433* 1 ,535** ,688**
Sig. (2-tailed) ,567 ,004 ,017 ,002 ,000
N 30 30 30 30 30 30
* ** **
NFR5 Pearson Correlation ,392 ,543 ,350 ,535 1 ,744**
Sig. (2-tailed) ,032 ,002 ,058 ,002 ,000
N 30 30 30 30 30 30
** ** ** ** **
NFR_T Pearson Correlation ,669 ,783 ,716 ,688 ,744 1

Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000

N 30 30 30 30 30 30

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).

Realibility

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 30 100,0

Excludeda 0 ,0

Total 30 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics
 Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items

,734 ,737 6
2. Nilai Fungsional Profesionalisme Staf Rumah Sakit
Correlations

NFS1 NFS2 NFS3 NFS4 NFS5 NFS6

**
NFS1 Pearson Correlation 1 ,794 ,192 ,332 ,223 ,520**

Sig. (2-tailed) ,000 ,309 ,073 ,237 ,003

N 30 30 30 30 30 30
NFS2 Pearson Correlation ,794** 1 ,081 ,160 ,030 ,517**
Sig. (2-tailed) ,000 ,669 ,398 ,877 ,003
N 30 30 30 30 30 30
*
NFS3 Pearson Correlation ,192 ,081 1 ,083 ,438 ,196
Sig. (2-tailed) ,309 ,669 ,661 ,016 ,300
N 30 30 30 30 30 30
**
NFS4 Pearson Correlation ,332 ,160 ,083 1 ,668 ,327
Sig. (2-tailed) ,073 ,398 ,661 ,000 ,078
N 30 30 30 30 30 30
* **
NFS5 Pearson Correlation ,223 ,030 ,438 ,668 1 ,214
Sig. (2-tailed) ,237 ,877 ,016 ,000 ,255
N 30 30 30 30 30 30
NFS6 Pearson Correlation ,520** ,517** ,196 ,327 ,214 1
Sig. (2-tailed) ,003 ,003 ,300 ,078 ,255
N 30 30 30 30 30 30
** ** ** ** **
NFS_T Pearson Correlation ,757 ,628 ,523 ,658 ,681 ,693**

Sig. (2-tailed) ,000 ,000 ,003 ,000 ,000 ,000

N 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Reliability

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 30 100,0

a
Excluded 0 ,0

Total 30 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics

Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items

,749 ,771 5

3. Nilai Sosial
Correlations

NS1 NS2 NS3 NS_T

NS1 Pearson Correlation 1 ,191 ,755** ,814**

Sig. (2-tailed) ,311 ,000 ,000

N 30 30 30 30
NS2 Pearson Correlation ,191 1 ,207 ,666**
Sig. (2-tailed) ,311 ,273 ,000
N 30 30 30 30
NS3 Pearson Correlation ,755** ,207 1 ,817**
Sig. (2-tailed) ,000 ,273 ,000
N 30 30 30 30
** ** **
NS_T Pearson Correlation ,814 ,666 ,817 1

Sig. (2-tailed) ,000 ,000 ,000

N 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

Reliability

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 30 100,0

Excludeda 0 ,0

Total 30 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics

Cronbach's Cronbach's
Alpha Alpha Based on
Standardized
Items N of Items

,621 ,652 3

4. Citra Rumah Sakit

Correlations

HI1 HI2 HI3 HI4 HI5 HI_T

* ** **
HI1 Pearson Correlation 1 ,297 ,365 ,505 ,692 ,770**

Sig. (2-tailed) ,111 ,048 ,004 ,000 ,000

N 30 30 30 30 30 30
HI2 Pearson Correlation ,297 1 ,246 ,528** ,261 ,600**
Sig. (2-tailed) ,111 ,190 ,003 ,164 ,000
N 30 30 30 30 30 30
* ** **
HI3 Pearson Correlation ,365 ,246 1 ,467 ,616 ,724**
Sig. (2-tailed) ,048 ,190 ,009 ,000 ,000
N 30 30 30 30 30 30
** ** ** **
HI4 Pearson Correlation ,505 ,528 ,467 1 ,578 ,824**
Sig. (2-tailed) ,004 ,003 ,009 ,001 ,000
N 30 30 30 30 30 30
** ** **
HI5 Pearson Correlation ,692 ,261 ,616 ,578 1 ,837**
Sig. (2-tailed) ,000 ,164 ,000 ,001 ,000
N 30 30 30 30 30 30
HI_T Pearson Correlation ,770** ,600** ,724** ,824** ,837** 1

Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000

N 30 30 30 30 30 30

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).

Reliability

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 30 100,0

 Excludeda 0 ,0

Total 30 100,0

a. Listwise deletion based on all variables in the

procedure.
Reliability Statistics

Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items

,806 ,807 5

5. Kepercayaan pada Rumah Sakit

Correlations

HT1 HT2 HT3 HT4 HT5 HT_T

** ** * *
HT1 Pearson Correlation 1 ,670 ,596 ,423 ,426 ,760**

Sig. (2-tailed) ,000 ,001 ,020 ,019 ,000

N 30 30 30 30 30 30
HT2 Pearson Correlation ,670** 1 ,812** ,525** ,551** ,883**
Sig. (2-tailed) ,000 ,000 ,003 ,002 ,000
N 30 30 30 30 30 30
** ** ** **
HT3 Pearson Correlation ,596 ,812 1 ,611 ,538 ,887**
Sig. (2-tailed) ,001 ,000 ,000 ,002 ,000
N 30 30 30 30 30 30
* ** ** **
HT4 Pearson Correlation ,423 ,525 ,611 1 ,629 ,779**
Sig. (2-tailed) ,020 ,003 ,000 ,000 ,000
N 30 30 30 30 30 30
* ** ** **
HT5 Pearson Correlation ,426 ,551 ,538 ,629 1 ,758**
Sig. (2-tailed) ,019 ,002 ,002 ,000 ,000
N 30 30 30 30 30 30
HT_T Pearson Correlation ,760** ,883** ,887** ,779** ,758** 1

Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000

N 30 30 30 30 30 30

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Reliability

Scale: ALL VARIABLES

 Case Processing Summary

N %

Cases Valid 30 100,0

Excludeda 0 ,0

Total 30 100,0

a. Listwise deletion based on all variables in the

procedure.
Reliability Statistics

Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items

,874 ,873 5

6. Niat Kunjungan Ulang

Correlations

RI1 RI2 RI3 RI4 RI5 RI6

** ** ** **
RI1 Pearson Correlation 1 ,677 ,761 ,665 ,555 ,583**

Sig. (2-tailed) ,000 ,000 ,000 ,001 ,001

N 30 30 30 30 30 30
RI2 Pearson Correlation ,677** 1 ,706** ,729** ,643** ,639**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
** ** ** **
RI3 Pearson Correlation ,761 ,706 1 ,683 ,559 ,695**
Sig. (2-tailed) ,000 ,000 ,000 ,001 ,000
N 30 30 30 30 30 30
** ** ** **
RI4 Pearson Correlation ,665 ,729 ,683 1 ,772 ,771**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
** ** ** **
RI5 Pearson Correlation ,555 ,643 ,559 ,772 1 ,831**
Sig. (2-tailed) ,001 ,000 ,001 ,000 ,000
N 30 30 30 30 30 30
RI6 Pearson Correlation ,583** ,639** ,695** ,771** ,831** 1
Sig. (2-tailed) ,001 ,000 ,000 ,000 ,000
N 30 30 30 30 30 30
** ** ** ** **
RI_T Pearson Correlation ,824 ,859 ,854 ,900 ,842 ,872**

Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000

N 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).

Reliability

Scale: ALL VARIABLES

Case Processing Summary

N %

Cases Valid 30 100,0

a
Excluded 0 ,0

Total 30 100,0

a. Listwise deletion based on all variables in the

procedure.
Reliability Statistics

Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items

,928 ,929 6
Output Deskriptif

1. Nilai Fungsional Instalasi Rumah Sakit

NFR1

Cumulative
Frequency Percent Valid Percent Percent

Valid 2 1 3,3 3,3 3,3

4 4 13,3 13,3 16,7

5 11 36,7 36,7 53,3

6 7 23,3 23,3 76,7

7 7 23,3 23,3 100,0

Total 30 100,0 100,0

NFR2

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 5 16,7 16,7 16,7

5 14 46,7 46,7 63,3

6 7 23,3 23,3 86,7

7 4 13,3 13,3 100,0

 Total 30 100,0 100,0

NFR3

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 4 13,3 13,3 13,3

5 10 33,3 33,3 46,7

6 10 33,3 33,3 80,0

7 6 20,0 20,0 100,0

Total 30 100,0 100,0

NFR4

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 4 13,3 13,3 13,3

5 11 36,7 36,7 50,0

6 10 33,3 33,3 83,3

7 5 16,7 16,7 100,0

Total 30 100,0 100,0

NFR5

Cumulative
Frequency Percent Valid Percent Percent

Valid 5 14 46,7 46,7 46,7

6 12 40,0 40,0 86,7

7 4 13,3 13,3 100,0

Total 30 100,0 100,0

2. Nilai Fungsional Profesionalisme Staf Rumah Sakit

NFS1

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 7 23,3 23,3 23,3

5 13 43,3 43,3 66,7

 6 8 26,7 26,7 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0

NFS2

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 6 20,0 20,0 20,0

5 11 36,7 36,7 56,7

6 12 40,0 40,0 96,7

7 1 3,3 3,3 100,0

Total 30 100,0 100,0

NFS3

Cumulative
Frequency Percent Valid Percent Percent

Valid 2 1 3,3 3,3 3,3

4 8 26,7 26,7 30,0

5 13 43,3 43,3 73,3

6 8 26,7 26,7 100,0

Total 30 100,0 100,0

NFS4

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 10 33,3 33,3 33,3

5 12 40,0 40,0 73,3

6 7 23,3 23,3 96,7

7 1 3,3 3,3 100,0

Total 30 100,0 100,0

NFS5

Cumulative
Frequency Percent Valid Percent Percent
Valid 3 1 3,3 3,3 3,3

4 10 33,3 33,3 36,7

5 8 26,7 26,7 63,3

6 9 30,0 30,0 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0

NFS6

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 7 23,3 23,3 23,3

5 11 36,7 36,7 60,0

6 10 33,3 33,3 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0

3. Nilai Sosial
NS1

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 1 3,3 3,3 3,3

5 10 33,3 33,3 36,7

6 12 40,0 40,0 76,7

7 7 23,3 23,3 100,0

Total 30 100,0 100,0

NS2

Cumulative
Frequency Percent Valid Percent Percent

Valid 2 1 3,3 3,3 3,3

4 1 3,3 3,3 6,7

5 12 40,0 40,0 46,7

6 12 40,0 40,0 86,7

7 4 13,3 13,3 100,0

Total 30 100,0 100,0

 NS3

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 1 3,3 3,3 3,3

5 12 40,0 40,0 43,3

6 12 40,0 40,0 83,3

7 5 16,7 16,7 100,0

Total 30 100,0 100,0

4. Citra Rumah Sakit

HI1

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 4 13,3 13,3 13,3

5 8 26,7 26,7 40,0

6 10 33,3 33,3 73,3

7 8 26,7 26,7 100,0

Total 30 100,0 100,0

HI2

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 2 6,7 6,7 6,7

5 11 36,7 36,7 43,3

6 13 43,3 43,3 86,7

7 4 13,3 13,3 100,0

Total 30 100,0 100,0

HI3

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 4 13,3 13,3 13,3

5 8 26,7 26,7 40,0

6 11 36,7 36,7 76,7

 7 7 23,3 23,3 100,0

Total 30 100,0 100,0

HI4

Cumulative
Frequency Percent Valid Percent Percent

Valid 2 1 3,3 3,3 3,3

4 2 6,7 6,7 10,0

5 10 33,3 33,3 43,3

6 14 46,7 46,7 90,0

7 3 10,0 10,0 100,0

Total 30 100,0 100,0

HI5

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 2 6,7 6,7 6,7

5 9 30,0 30,0 36,7

6 14 46,7 46,7 83,3

7 5 16,7 16,7 100,0

Total 30 100,0 100,0

5. Kepercayaan pada Rumah Sakit

HT1

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 4 13,3 13,3 13,3

5 6 20,0 20,0 33,3

6 15 50,0 50,0 83,3

7 5 16,7 16,7 100,0

Total 30 100,0 100,0

HT2

Cumulative
Frequency Percent Valid Percent Percent
Valid 2 1 3,3 3,3 3,3

4 8 26,7 26,7 30,0

5 8 26,7 26,7 56,7

6 12 40,0 40,0 96,7

7 1 3,3 3,3 100,0

Total 30 100,0 100,0

HT3

Cumulative
Frequency Percent Valid Percent Percent

Valid 2 1 3,3 3,3 3,3

4 9 30,0 30,0 33,3

5 8 26,7 26,7 60,0

6 10 33,3 33,3 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0

HT4

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 6 20,0 20,0 20,0

5 9 30,0 30,0 50,0

6 11 36,7 36,7 86,7

7 4 13,3 13,3 100,0

Total 30 100,0 100,0

HT5

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 6 20,0 20,0 20,0

5 10 33,3 33,3 53,3

6 12 40,0 40,0 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0

6. Niat Kunjungan Ulang
 RI1

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 8 26,7 26,7 26,7

5 7 23,3 23,3 50,0

6 13 43,3 43,3 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0

RI2

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 8 26,7 26,7 26,7

5 6 20,0 20,0 46,7

6 12 40,0 40,0 86,7

7 4 13,3 13,3 100,0

Total 30 100,0 100,0

RI3

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 4 13,3 13,3 13,3

5 9 30,0 30,0 43,3

6 12 40,0 40,0 83,3

7 5 16,7 16,7 100,0

Total 30 100,0 100,0

RI4

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 7 23,3 23,3 23,3

5 8 26,7 26,7 50,0

6 10 33,3 33,3 83,3

7 5 16,7 16,7 100,0

 Total 30 100,0 100,0

RI5

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 5 16,7 16,7 16,7

5 9 30,0 30,0 46,7

6 13 43,3 43,3 90,0

7 3 10,0 10,0 100,0

Total 30 100,0 100,0

RI6

Cumulative
Frequency Percent Valid Percent Percent

Valid 4 6 20,0 20,0 20,0

5 8 26,7 26,7 46,7

6 14 46,7 46,7 93,3

7 2 6,7 6,7 100,0

Total 30 100,0 100,0