[ ]

Prepared for:
______________________
name of business

Date Prepared
________________

This “Business Emergency Plan” was created with the help of the following organizations.

l www.ready.gov l ServiceMaster Clean l

Business Continuity & Disaster Preparedness Plan

Emergency Numbers

In an emergency dial 911

Fire Department
___________________________________
Police Department
___________________________________
Poison Control
___________________________________
Water & Sewer
___________________________________
Electric Company
___________________________________
Gas Company
___________________________________
Animal Control
___________________________________

Non Emergency Contacts

Police (non-emergency)
___________________________________
Fire (non- emergency)
___________________________________
 Business Continuity & Disaster Preparedness Plan
_______________________
Business Name
_______________________
Address
_______________________
City, State, Zip
_______________________
Phone
The following person is our primary
crisis manager and will serve as the
spokesperson in an emergency.
_______________________
Primary Emergency Contact
_______________________
Phone
_______________________
Alternate Phone
_______________________
Email
If that person is unable to manage the
crisis, the person below will succeed in
management
_______________________
Primary Emergency Contact
_______________________
Phone
_______________________
Alternate Phone
_______________________
Email
The following person is our primary contact
with media in the event of a disaster
_______________________
Phone
_______________________
Alternate Phone
_______________________
Email
In the event the business location is not
accessible, we will meet at the following
location.
_______________________
Address
_______________________
City, State, Zip
_______________________
Phone
In the event the business location is not
accessible, we will operate from the location
below.
_______________________
Address
_______________________
City, State, Zip
_______________________
Phone
We will communicate our emergency plans
with co-workers & employees in the following
way/ways.
o____________________
o_____________________
o_____________________
 Business Continuity & Disaster Preparedness Plan

 Plan to Stay In Business

The following natural and man-made disasters could impact our business.
o _____________________ o _____________________
o _____________________ o _____________________
o _____________________ o _____________________
o _____________________ o _____________________

 Emergency Planning Team

The following people will participate in emergency planning & crisis
management.
[name] ________________ [p] ____________ [e]________________
[name] ________________ [p] ____________ [e]________________
[name] ________________ [p] ____________ [e]________________
[name] ________________ [p] ____________ [e]________________
[name] ________________ [p] ____________ [e]________________

 Coordinate with Others

The following people from business partners and building management will
participate on our planning team.

[name] ________________ [p] ____________ [e]________________

[name] ________________ [p] ____________ [e]________________
[name] ________________ [p] ____________ [e]________________
[name] ________________ [p] ____________ [e]________________
 Business Continuity & Disaster Preparedness Plan

 Insurance Information

Insurance Company: __________________________________

Agent Name: _________________________________________
Agent Local Phone: ____________________________________
Agent Email: _________________________________________
Name of Policy Holder: _________________________________

To report a claim, call: _________________________________

Policy Number: _______________________________________

 Additional Insurance Information:

o ________________________________________________
o ________________________________________________
o ________________________________________________
o ________________________________________________
 Business Continuity & Disaster Preparedness Plan

 Evacuation Plans

o We have developed plans in collaboration with neighboring businesses

and building owners to avoid confusion or gridlock.
o We have located, copied and posted building and site maps.
o Exits are clearly marked.
o We will practice evacuation procedures _____ times a year.

 If we must leave the workplace quickly:

o ________________________________________________
o ________________________________________________
o ________________________________________________

1. Warning System: __________________________________

o We will test the warning system and record results ____ times a year.
2. Assembly Site: ____________________________________
3. Assembly Site Manager & Alternate
[name] _____________ [p] __________ [e]___________
[name] _____________ [p] __________ [e]___________
Responsibilities Include:
o ________________________________________________
o ________________________________________________
o ________________________________________________
4. Shut Down Manager & Alternate
[name] _____________ [p] __________ [e]___________
[name] _____________ [p] __________ [e]___________
Responsibilities Include:
o ________________________________________________
o ________________________________________________
o ________________________________________________

5. ____________________ is responsible for issuing all clear.

 Business Continuity & Disaster Preparedness Plan

 Vital Records:
o _____________________ is responsible for backing up our critical
records; including payroll and accounting systems.
o Back-Up Records- including; a copy of this plan, site maps, insurance
policies, bank account records, and computer back ups are store onsite
at-
________________________________________________
o Another set of back up records is stored at the following off site location:
________________________________________________
o If our accounting and payroll records are destroyed, we will provide
continuity in the following ways:
o _________________________________________________
o _________________________________________________

 Cyber Security
o To protect our computer hardware, we will-
o ___________________________________________________
o To protect our computer software, we will-
o ___________________________________________________
o If our computers are destroyed, we will use back-up computers at the
following location.
o ___________________________________________________

For more information about cyber security please visit:

http://www.us-cert.gov/
 Business Continuity & Disaster Preparedness Plan

Pre-Selected POST loss Vendors and Providers

o In the event of a disaster within your business, time is of the essence.
Pre-Selection of the following vendors and services will save you time,
money, and additional stress after a loss at your business.
o Please see the following page for tips on pre-selection of POST loss
vendors & providers.

 Public Relations
o Who will be facing the media in the event of a disaster?
o Is this person prepared in not only WHAT to say, but HOW to say it?
o A disaster in your business does not have to have a negative effect of
your reputation. With a prepared public relations plan/vendor, a
disaster can showcase the strength in your business.

 Mitigation/Restoration Vendors
o Included in almost all insurance policies is a disclaimer holding the
“insured” accountable for taking steps to mitigate the loss.
o Contacting a “Rapid Mitigation Company” or having a pre-loss
agreement with one will accomplish this protocol.
o A mitigation/disaster restoration company will take the immediate steps
to minimize the loss, as well as continue to ensure the restoration
process is done to insurance industry standards, both quality of work,
and cost of job.

 Equipment Rental
o If your business experiences a disaster, where will you be able to get the
equipment you will need to maintain legal, safety, and functionality for
your business.

 Storage Facility
o If your business experiences a disaster, what location will you use for
storage.
o Consider; vital records, confidential information, equipment,
electronics, etc.
 Business Continuity & Disaster Preparedness Plan
Some things to consider when choosing your pre-loss vendors.
 “Pre-Registration” Program
o Do your vendors offer a “Pre-Registration”
Program?
o Do they offer to; assist in your planning, pledge
you priority service, and promise industry
standard pricing PRIOR to a loss?
 Knowledge of your business.
o A large benefit in choosing a pre-loss vendor or
service is giving them the opportunity to get to
know your business. Especially involving the
public relations, and immediate mitigation
partners, be sure they are willing to review
your company; mission, goals, location,
inventory, personnel, and disaster plan with
you PRIOR to an emergency.
 24/7/365
o A loss in your business can happen anytime,
any day. Vendors who will handle; PR,
Mitigation,/Restoration, Equipment, and
Storage will need to be accessible any hour of
any day.
o If you can not/choose not to secure a storage
and equipment vendor who is available 24/7,
be sure your mitigation/restoration company
can handle those needs as well.
 Staff & Equipment
o Does your pre-registration vendor have the
staff and equipment to handle (with ease) your
worst case scenario.
o Do they have access to a nationwide team of
resources to come to your rescue?
o Is there staff professional, and no matter when
a loss happens- will they show up immediately,
in uniform, fully knowledgeable, and ready to
mitigate?
 Expertise /Certification & Qualification
o Does your PR, Mitigation/Restoration Vendor,
and Contractor have the training and expertise
to deal with your worst case scenario?
o Do they have references to prove it?
o Does your Mitigation/Restoration Vendor have
the certifications necessary? ie: Water, Fire,
Mold, Trauma, Bio Hazard, Chemical, Lead,
Sewage, etc.….
o Does your Mitigation/Restoration Vendor have
the qualifications and resources to handle
everything from; structure, equipment, vital
records, to electronics.
 “Large Loss” Capabilities
o Do yours meet the qualifications to deal with a
loss of any size.
o Can they immediately respond to a loss ranging
from minimal vandalism to total destruction.
 Financial Ability
o In the event you would suffer an extensive loss,
do your vendors have the ability to fund the
project and adequate staff to accomplish the
project in a reasonable time frame.
 Service Relationships
o Do your vendors have a strong relationship
with city and state entities that may play a role
in your loss. ie: Fire Departments, Utility
Companies.
o Do your vendors have strong service
relationships with additional vendors that may
be needed on your loss?
 Values & Ethics
o Do your vendors represent similar values and
ethics as your company.
o Do you trust them to be there for you in a time
of need?
 Business Continuity & Disaster Preparedness Plan

RESOURCES: Institute for Business & Home

o This information was prepared for your use with the help of Safety
ServiceMaster Clean, and the “Ready America” program
http://www.ibhs.org

 www.ready.gov US Small Business Association

o Launched in February 2003, Ready is a national public http://www.sbaonline.sba.gov
service advertising (PSA) campaign designed to educate and
empower Americans to prepare for and respond to
emergencies including natural and man-made disasters. The Center for Disease Control
goal of the campaign is to get the public involved and http://www.cdc.gov
ultimately to increase the level of basic preparedness across
the nation. CSO Online
o “In 2004, The Department of Homeland Security launched http://www.csoonline.com/
Ready Business, an extension of the Ready Campaign that
focuses on business preparedness. Ready Business helps
owners and managers of small- to medium-sized businesses
prepare their employees, operations and assets in the event of Your local ServiceMaster:
an emergency. The campaign’s messages are being delivered ServiceMaster of Columbia
through a Web site www.Ready.gov/business, brochures, Adam Kinser- Owner
radio, print and internet PSAs and key partnerships.” Rachael Bax- Consultant

 ServiceMaster Clean Office: 573.443.8383

o ServiceMaster Clean is dedicated to the education, Cell: 573.619.9805
preparedness of disaster planning to businesses nationwide.
o Since our incorporation in 1947, ServiceMaster Clean has
learned the importance of disaster preparation for both Feel free to call today for your free
homeowners and business owners. We provide a nationwide
business disaster consultation!
single source solution for disaster restoration and
reconstruction services. We have one of the fastest local on-
site emergency response times in the industry, available
24/7/365.
o We launched our pre-loss program- 866.RECOVER, to
further provide planning and education to businesses
nationwide as well as offer immediate, priority service to our
local business partners.
o With over 4,000 franchises nationwide, there is always a
local ServiceMaster franchise to work with your business.