00 Compatibility Matrix
Contents
INTRODUCTION........................................................................................................................................................................... 2
Vendor Backwards Compatibility and AR System 7.5.00 ..................................................................................................... 2
AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS ............................................................. 3
AR SYSTEM SERVER SUPPORTED DATABASES ........................................................................................................................... 3
Known Issues for AR System Server Supported Configurations........................................................................................... 4
Known Incompatibilities for AR System Server .................................................................................................................... 4
JAVA SUPPORT ........................................................................................................................................................................... 4
Known Incompatibilities for Java......................................................................................................................................... 4
AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS .............................................................................................................. 5
Known Issues for AR System Mid-Tier Supported Configurations....................................................................................... 5
Known Incompatibilities for AR System Mid-Tier ................................................................................................................ 5
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS .................................................................................................................. 6
Known Issues for AR System Client Supported Configurations............................................................................................ 6
BROWSER SUPPORTED CONFIGURATIONS .................................................................................................................................. 6
Known Issues for AR System Browser Supported Configurations........................................................................................ 6
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS ............................................................................................. 7
Known Issues for Other Product Compatibility Supported Configurations ......................................................................... 7
Known Incompatibilities for Other Product Compatibility Supported Configurations ........................................................ 7
FULL TEXT SEARCH SUPPORTED CONFIGURATIONS ................................................................................................................... 7
Known Issues for Full Text Search Supported Configurations............................................................................................. 7
SCREEN READER SUPPORTED CONFIGURATIONS........................................................................................................................ 8
LANGUAGE OFFERINGS .............................................................................................................................................................. 8
Known Issues for Language Offerings.................................................................................................................................. 8
REMEDY APPLICATIONS AND PRODUCTS ................................................................................................................................... 9
Known Issues for Remedy Applications and Products........................................................................................................ 10
COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.1.00 AND 7.5.00 ........................................................................ 11
Revision History
v1.0_0 Initial release
v1.0_1 Clarified UNIX/Linux DB client support, clarified XP support in comparison table, added SLM 7.1.00
v1.0_2 Further clarified DB client support
v1.0_3 Explicitly listed Windows 7, corrected error in AIX 5.3 RTE requirement, explicitly added 64-bit OS support for
browsers
v1.0_4 Added Sybase 12.5.4 client support, clarified BOXI support, added JRockit support with WebLogic, increased
minimum version of Tomcat from 5.5.25 to 5.5.28, added Brazilian Portuguese to L10N languages, referenced
ServletExec dropping ISAPI support
Introduction
The BMC Remedy AR System 7.5.00 Compatibility Matrix is divided into multiple areas of support. Each of these
areas is further broken down into three sections:
Supported Configurations are those where the configuration is expected to work properly based on design, testing
or general understanding of the interaction between products. For supported configurations, BMC Customer
Support will work with customers on an issue involving the configuration until either the issue is resolved or a
defect / enhancement is logged.
Configurations not listed may still operate properly with AR System and thus customers may choose to run AR
System in a configuration not listed as supported. Such configurations would be considered as “unconfirmed”.
BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request
customer assistance in problem determination, including recreating the problem on a supported configuration.
Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported
environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond
commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR
System or ITSM applications, support for that configuration will be specifically documented as not supported (or
unsupported – c.f. Known Issues below).
The Known Issues section documents any known additional requirements or incompatibilities between BMC
products and products from other vendors. This list represents only those situations that BMC has encountered or
researched and may not represent an exhaustive list.
The Potential Issues section documents issues of supportability or incompatibility between BMC products and
products from other vendors that are for informational purposes only. Final word on these statements would need
to be stated in documentation from the other vendor.
For example, if Oracle database version 10g were listed, AR System would support Oracle database version
10g, 11g and future higher versions of Oracle database.
In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for
a specified version of a vendor’s product and document such incompatibilities once confirmed. BMC may, at
BMC’s discretion, attempt to address a discovered incompatibility by modifying the current version of AR System.
However, if major architectural changes in a vendor product require significant BMC development to achieve
tolerance, support for the vendor product may be deferred to a later version of AR System.
AR System Server Supported Hardware platforms and Operating Systems
Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy
Encryption share the same requirements as the Server.
The following Operating Systems and hardware platforms are supported. AR System supports the listed
version of vendor products or higher.
For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and
BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR
System on http://www.bmc.com/support.
The following database client versions are supported and required to operate properly with supported
databases. Database clients must match these versions – lower or higher versions are not supported.
Java Support
AR System (Server, Mid-Tier, and Developer Studio) 7.5.00 supports the listed version or higher.
Supported Vendors are:
Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as “6.0”. See Java SE Naming and Versions for more details.
Operating Systems
Windows 2003, 2008 (32 or x64),
HP-UX 11iv2, 11iv3
Solaris 9, 10
IBM AIX 5L 5.3, 6.1
Red Hat Enterprise Linux 4, 5 (x64 only)
Novell SuSE Linux 9, 10 (x64 only)
Language Offerings
Localization (L10N): AR System end user interfaces are localized into
1. It is strongly recommended that all users on a single AR System Server use the same Remedy
Administrator or Developer Studio version.
2. AR System servers co-located on the same machine must be the same version.
3. In AR System 7.5.00, unlimited flashboards no longer require an additional license add-on
4. If running CMDB 2.1, Patch 003 is required for use with AR System 7.5.00 (Windows only)
5. If running SRM 2.2, Patch 003 is required for use with AR System 7.5.00.
Comparison of support between AR System version 7.1.00 and 7.5.00
Support removed is highlighted in red. Support added is highlighted in bold.
7.1.00 7.5.00
Operating Systems
Windows 2000, 2003 (32 or x64) Windows 2003, or higher (32 or x64)
HP-UX 11iv2, 11iv3 HP-UX 11iv2 or higher
Solaris 9, 10 Solaris 9 or higher
IBM AIX 5L 5.2, 5.3 IBM AIX 5L 5.3 or higher
Red Hat Enterprise Linux 4 (32 or x64), 5 (32 or x64) Red Hat Enterprise Linux 4 or higher (x64)
Novell SuSE Linux 9, 10 (32 or x64) Novell SuSE Linux 9 or higher (x64)
Windows Vista, XP (client only) Windows Vista, XP (client only)
Macintosh 10.1 – 10.3, 10.4, 10.5 (browser only) Macintosh 10.4 or higher (browser only)
Databases
Microsoft SQL Server 2000, 2005 (32 or 64-bit) Microsoft SQL Server 2005 or higher (32 or 64-bit)
Oracle 9i, 10g Oracle 10g or higher
IBM DB2 8.2.2, 9.1 IBM DB2 9.1 or higher
Sybase ASE 12.5.3, 15 Sybase ASE 12.5.3 or higher
Informix Dynamic Server 10 Informix Dynamic Server 10 or higher
Web Servers
Apache 2.0.x, 2.2.x Apache 2.0.x or higher
Tomcat 5.0.x, 5.5.x Tomcat 5.5.28 or higher
JBoss 3.2.4+, 4.0.2+ JBoss 4.0.2+ or higher
BEA WebLogic 9.1, 9.2 BEA WebLogic 9.2 or higher
Microsoft IIS 6.0 Microsoft IIS 6.0 or higher
IBM WebSphere 6.1 IBM WebSphere 6.1 or higher
Oracle AS 10gR3 Oracle AS 10gR3 or higher
Sun Java System Web Server 6.1, 7.0
HP-UX Web Server Suite 2.1
Servlet Engines
ServletExec 5.0 ServletExec 5.0 or higher
Browsers
Internet Explorer 6 or higher Internet Explorer 6 or higher
Firefox 2.0 or higher Firefox 2.0 or higher
Mozilla 1.7.3 or higher
Safari 3.0 or higher Safari 3.0 or higher
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