CURRICULUM VITAE

Darshan C S
No. 604, Billekahalli, E-mail: cs.darshan@yahoo.com
D.C. cross road, B.G. Road, E-mail2: darshancs.87@gmail.com
Bangalore-560076. Phone: +919945299037.

OBJECTIVE:

To pursue a highly challenging carrier, where I can apply my knowledge, acquire new
skills and take advantage of my skills to contribute effectively to the organization.

EDUCATIONAL QUALIFICATION:

COURSE YEAR INSTITUTION

th
BBM Pursuing 6 semester 2011 SSMRV Degree College.
IInd P.U.C April 2008 B.E.S. P.U. College.
S.S.L.C April 2003 M.E.&W.A High School.

PROFESSIONAL SUMMARY:

1. C S D/FCD ASSOCIATE:- Customer Service Desk, First Citizen Desk.

Location:- N.S. Palya, Bannergatta road, Bangalore-560076.
(From August 2005 to Till Date) 5.4yrs of Experience.

JOB PROFILE AT SHOPPERS STOP:

Team Member of Customer Service Desk.

Reporting to Retail Operation Manager.

Duties and Responsibilities:-

• Responsible for Customer Service, loyalty program.

• Responsible to report day-to-day operation to First Level Managers regarding
customer satisfaction and customer feedback.
• Responsible to solve the complaints of customers as well as to answer their
queries.
• Responsible for all the daily functioning in the Desk.
• Independent interaction with customers.
• Supporting team on extra initiatives and being responsive to their ideas and
concerns.
• Effective customer management.
• Ensuring service quality benchmark.
OTHER SKILLS:

• Basic Computer knowledge (C, C++ language).

• Typewriting (Beginner).

STRENGTHS:

• Good Communication Skill, Good Customer Orientation,

• Team player, Self motivated, Leadership qualities.
• Positive attitude, Active participant.
• Eager to learn new things.

ACHIEVEMENTS:

• Got appreciation certificates from shopper’s stop for enrolling “First Citizens
program, CFS and KYBC”.
• Got appreciation certificates from shopper’s stop for exceptional performance
in EOSS.

PERSONAL PROFILE:

Name: Darshan C S.
Age and Date of Birth: 21yrs, 30th October 1987.
Father’s Name: Sadashivaiah C S.
Sex: Male.
Martial Status: Single.
Nationality: Indian.
Permanent Address: No. 604, Billekahalli, D.C. cross road,
B.G. Road, Bangalore-560076.
Languages Known: Kannada, English and Hindi.
Contacts: E-mail: cs.darshan@yahoo.com
E-mail2: darshancs.87@gmail.com
Phone: +919945299037.

Declaration

Hereby I declare that the above written particulars are true to the best of my knowledge
and belief.

Thanking You,

Yours faithfully

DARSHAN C S