CCNA Voice Lab Guide &

Workbook
Product of VoiceBootcamp Inc

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CCNA Voice Lab Guide v1 VoiceBootcamp Inc Page 2

Contents
Lab 1: Prepare the Infrastructure to Support Cisco Unified Communications ............................................. 6
1.1 Configure a voice VLAN on a Cisco Catalyst switch ............................................................................ 6
Define VLAN .......................................................................................................................................... 6
1.2 Configure DHCP in CUCME to support IP phones ............................................................................... 7
Exclude first 15 IP address and last 50 IP address ................................................................................ 7
Define the scope for Voice VLAN .......................................................................................................... 7
1.3 Configure NTP in CUCME to support IP phones.................................................................................. 7
Define the Timezone first...................................................................................................................... 7
Define the IP address of NTP Server ..................................................................................................... 7
1.4 Verify the switch settings using show commands .............................................................................. 7
Lab 2: Configure Voice POTS Ports................................................................................................................ 8
2.1 Configure and customize FXS voice ports ...................................... Error! Bookmark not defined.
To Change the signal and CP Tone to Canada........................................ Error! Bookmark not defined.
2.2 Configure and customize FXO voice ports ..................................... Error! Bookmark not defined.
To Change the signal and CP Tone to Canada........................................ Error! Bookmark not defined.
2.3 Configuring T1/E1 Port.................................................................................................................. 8
Lab 3: Configuring POTS Dial Peers ............................................................................................................... 9
3.1 Configure POTS dial peers for your local IP Phones............................................................................ 9
Outbound Dial Peer match explicit Number ......................................................................................... 9
Outbound Dial Peer match explicit Number ......................................................................................... 9
3.2 Configure Caller ID ............................................................................... Error! Bookmark not defined.
On FXS Port caller ID is enable using the following command .............. Error! Bookmark not defined.
3.4 Configure FXO Private Line Automatic Ringdown (PLAR) .................... Error! Bookmark not defined.
Lab 4: Configuring VoIP Dial Peers ................................................................. Error! Bookmark not defined.
4.1 Configure VoIP dial peers to your partner pod .................................... Error! Bookmark not defined.
Lab 5: Configuring PSTN Dial Peers ................................................................ Error! Bookmark not defined.
5.1 Configure PSTN dial peers to 3-digit, 7-digit, 10-digit, 11-digit, and international destinations Error!
Bookmark not defined.
5.2 Creating Inbound Dial Plan to receive calls from PSTN ....................... Error! Bookmark not defined.
5.3 Investigate dial peer matches .............................................................. Error! Bookmark not defined.
Lab 6: Implement Cisco AutoQoS .................................................................. Error! Bookmark not defined.
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6.1 Configure Cisco AutoQoS on a Cisco IOS router .................................. Error! Bookmark not defined.
6.2 Configure Cisco AutoQoS on a Cisco Catalyst switch ........................... Error! Bookmark not defined.
Lab 7: Configure CUCME to Support Endpoints ............................................. Error! Bookmark not defined.
7.1 Configure the CUCME router and IP phones using manual and partially automated setup ...... Error!
Bookmark not defined.
Automated setup ................................................................................... Error! Bookmark not defined.
Manual setup ......................................................................................... Error! Bookmark not defined.
7.2 Configure ephones and ephone-dns .................................................... Error! Bookmark not defined.
7.3 Configure a shared-line appearance on an ephone............................. Error! Bookmark not defined.
7.4 Configure an overlay set on the ephones ............................................ Error! Bookmark not defined.
Lab 8: Implement Common Voice Features................................................... Error! Bookmark not defined.
8.1 Configure MOH using a file in flash...................................................... Error! Bookmark not defined.
8.2 Configure call transfer and call forward settings ................................. Error! Bookmark not defined.
Enabling Call Transfer and Forwarding at System-Level ........................ Error! Bookmark not defined.
SCCP: Enabling Call Transfer for a Directory Number ............................ Error! Bookmark not defined.
8.3 Configure the Call Park feature ............................................................ Error! Bookmark not defined.
8.4 Configure a nondialable intercom ....................................................... Error! Bookmark not defined.
8.5 Configure a dial able intercom ............................................................. Error! Bookmark not defined.
8.6 Configure speakerphone paging groups .............................................. Error! Bookmark not defined.
8.7 Configure call pickup ............................................................................ Error! Bookmark not defined.
8.8 Configure group call pickup ................................................................. Error! Bookmark not defined.
8.9 Configure call blocking ......................................................................... Error! Bookmark not defined.
Call Blocking using after-hours............................................................... Error! Bookmark not defined.
Block blocking using Class of Restriction ............................................... Error! Bookmark not defined.
8.10 Configure the local directory settings ................................................ Error! Bookmark not defined.
8.11 Single Number Reach ........................................................................ Error! Bookmark not defined.
8.12 Presence and BLF ............................................................................... Error! Bookmark not defined.
8.13 Extension Mobility ................................................................................. Error! Bookmark not defined.
8.14 SoftKey Template ............................................................................... Error! Bookmark not defined.
8.15 Blocking Conference using SoftKey template .................................... Error! Bookmark not defined.
8.16 SRST Fall back mode in Unified Communication Express .................. Error! Bookmark not defined.
8.17 Provisioning for Fallback Support ...................................................... Error! Bookmark not defined.
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8.18 Configuring Templates for Fallback Support...................................... Error! Bookmark not defined.
8.19 Enabling Hunt Groups for Fallback Support....................................... Error! Bookmark not defined.
8.20 Conference and Transcoding Feature ................................................ Error! Bookmark not defined.
Lab 9: Manage a CUCME System ................................................................... Error! Bookmark not defined.
9.1 Configure the CUCME router to send messages to a syslog server ..... Error! Bookmark not defined.
Lab 10: Configure Cisco Unity Express ........................................................... Error! Bookmark not defined.
10.1 Configure the CUCME router to communicate with the CUE module ............. Error! Bookmark not
defined.
10.2 Initialize the CUE module ................................................................... Error! Bookmark not defined.
10.3 Configure a basic configuration on the CUE module using the initialization wizard ................ Error!
Bookmark not defined.
10.4 Configure the user voice mailboxes using the GUI ............................ Error! Bookmark not defined.
10.5 Configure the default Auto Attendant ............................................... Error! Bookmark not defined.
CCNA Voice Workbook................................................................................... Error! Bookmark not defined.
Mini-Lab 1 – Infrastructure Design ................................................................ Error! Bookmark not defined.
Mini-Lab 2 Deploy Unified Communication Manager Express for small client ............ Error! Bookmark not
defined.
Mini-Lab 3 Client Call Routing Requirement............................................................................................... 10
Mini-Lab 4 Client wants features for unified communication ....................... Error! Bookmark not defined.
Mini-Lab 5 Advanced Call Routing and Phone customization ....................... Error! Bookmark not defined.
Mini-Lab 6 Advanced Features – Pickup, Octo line........................................ Error! Bookmark not defined.
Mini-Lab 7 – Conference and Transcoding service ........................................ Error! Bookmark not defined.
Mini-Lab 8 – Restriction of the IP phone feature usages using SoftKey Template ....... Error! Bookmark not
defined.
Mini-Lab 9 – Call Manager with SRST ............................................................ Error! Bookmark not defined.
Mini-Lab 10 – Integrating with Unity Express ................................................ Error! Bookmark not defined.

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Copyright © 2009 VoiceBootcamp Inc. All Rights Reserved.

www.voicebootcamp.com
CCNA Voice Lab Guide v1 VoiceBootcamp Inc Page 6

Lab 1: Prepare the Infrastructure to Support Cisco Unified

Communications

1.1 Configure a voice VLAN on a Cisco Catalyst switch

Define VLAN

r1cat2(config)#

r1cat2(config)#vlan 101
r1cat2(config-vlan)#name Rack1_Voice
r1cat2(config-vlan)#

r1cat2(config)#vlan 201
r1cat2(config-vlan)#name Rack1_Data
r1cat2(config-vlan)#

Assign VLAN to IP Phone ports

interface FastEthernet0/1
switchport trunk encapsulation dot1q
switchport trunk native vlan 201
switchport mode trunk

To Verify go to privilege mode and type show vlan

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1.2 Configure DHCP in CUCME to support IP phones

Exclude first 15 IP address and last 50 IP address.

HQ-TOR – use 66

HQ- SFO – use 65

ip dhcp excluded-address 135.Y.66.1 135.Y.66.14  block first 14 address

ip dhcp excluded-address 135.Y.66.51 135.Y.66.255  block address from 51 to 255

Define the scope for Voice VLAN

Example of : HQ-TOR configurations

ip dhcp pool voice

network 135.Y.66.0 255.255.255.0  The network address to be assign to IP phones
option 150 ip 135.Y.66.240  This is option 150 defines the IP of CME Router
default-router 135.Y.66.240  This is the default gateway for Cisco IP Phones

1.3 Configure NTP in CUCME to support IP phones

Define the Timezone first

r1uk(config)#clock timezone GMT 0

Define the IP address of NTP Server

r1uk(config)#ntp server 135.11.11.11

1.4 Verify the switch settings using show commands

To Verify type show run and you will see something like this.

memory-size iomem 10
clock timezone GMT 0
network-clock-participate wic 0

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Lab 2: Configure Voice POTS Ports

2.1 Configuring T1/E1 Port

Isdn switch-type primary-ni  this is the switch type that your router is connected to

Network-clock-participate wic x  this for clocking

Controller t1 x/x/x

Framing esf  framing defined by service provider

Linecode b8zs  linecode defined by service provider
pri-group timeslot 1-6  Enable only 6 channel

Controller E1 x/x/x

Framing no-crc4
Linecode hdb3
pri-group timeslot 1-6  fractional E1 configuration.

When pri-group timeslot is configured, system will create D-channel interface

Interface serial 0/0:23 for T1 or interface serial 0/0:15 for E1

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Lab 3: Configuring POTS Dial Peers

3.1 Configure POTS dial peers for your local IP Phones

Outbound Dial Peer match explicit Number

Dial-peer voice 1 pots

Destination-pattern 911
port 0/1/0:X your T1 or E1 D-Channel port
forward-digit 911  this is required because of explicit match

NOTE: forward-digit is required because destination-pattern match exact value of

911 therefore router will consume these number and send nothing to Telco
Provider. Thus telco will not know what to do with that call.

Alternatively you can use no-digit strip instead of forward-digit. To test a call
open your Remote Phone Control Software (asked the instructor if you don’t have
it) and then from the router use the following command

Router#> csim start 911

Outbound Dial Peer match explicit Number

Dial-peer voice 7 pots

Destination-pattern 9[2-9]..[2-9]…… (NOTE: 8 dots are there)
port 0/1/0:X

NOTE: In dial peer we are not using forward-digit because we want the 9 to be
drop and remaining number which are variable will be forwarded to PSTN.

To test a call open your Remote Phone Control Software (asked the instructor if
you don’t have it) and then from the router use the following command

Router#> csim start 980Y8YYY (where Y is your rack number)

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Mini-Lab 3 Client Call Routing Requirement

Requirement

In order to save Long distance bill, client is requested to use SIP Trunk with Service Provider
VoiceBootcamp ITSP for all of their International Call. All 911, Local and National calls will be routed via
T1 port. PSTN call are not allowed between 5:00 PM to 8:59 AM in the morning. All International call
must use SIP Trunk with the following IP address 172.16.1.102. Ensure that all inbound calls from
international call include the + sign at the beginning of the number.

Since client is using ADSL, ensure that SIP Trunk only use Codec G.729 and UDP Port 5060 for both
inbound and outbound. Use a backup SIP trunk the following IP address 172.16.1.103 (does not exists in
our rack)

For User at Extension 5001, company wants to ensure that when this user is called, and if he/she is not
there, make sure it rings user’s mobile phone (141680Y8YYY) simultaneously

Client is particular about 911 calls. Ensure that if E911 call is made and for some reason client loses
connection to E911, E911 PSAP should be able to dial the client back to his/her desk.

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