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DAFTAR ISI

HALAMAN JUDUL ............................................................................................................................................. i


DAFTAR ISI ............................................................................................................................................. ii
BAB I 1
PENDAHULUAN .......................................................................................................................................
A. LATAR BELAKANG .................................................................................... 1
B. TUJUAN .......................................................................................................... 1
C. RUANG LINGKUP ....................................................................................... 1
BAB II TATALAKSANA ...................................................................................................................................... 2
A. PENGERTIAN ............................................................................................... 2
B. PENANGANAN KOMPLAIN PASIEN ................................................... 2
C. ALUR PENANGANAN KOMPLAIN PASIEN ...................................... 3
D. TIM KOMPLAIN .......................................................................................... 4
BAB III PENUTUP ................................................................................................................................................ 5

ii

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