HALAMAN JUDUL ............................................................................................................................................. i
DAFTAR ISI ............................................................................................................................................. ii BAB I 1 PENDAHULUAN ....................................................................................................................................... A. LATAR BELAKANG .................................................................................... 1 B. TUJUAN .......................................................................................................... 1 C. RUANG LINGKUP ....................................................................................... 1 BAB II TATALAKSANA ...................................................................................................................................... 2 A. PENGERTIAN ............................................................................................... 2 B. PENANGANAN KOMPLAIN PASIEN ................................................... 2 C. ALUR PENANGANAN KOMPLAIN PASIEN ...................................... 3 D. TIM KOMPLAIN .......................................................................................... 4 BAB III PENUTUP ................................................................................................................................................ 5