SUNIL SITARAM AMRE

Permanent Address: A/ 303, Chaitanya Bldg, Kastur Park, Borivali (W), Mumbai 400092

RETAIL OPERATIONS PROFESSIONAL

PROFILE
 Over 3 years of rich and valuable experience in Retail Industry Sales (Franchisee Operations)
 Self-motivated, problem solver with proven leadership and collaborative abilities, enthusiastic and able to achieve
rapport with prospects easily.
 Articulate and persuasive in dealing with management, peers, staff and diverse clientele.
 Consistently meeting & exceeding corporate goals while also mentoring staff to improve internal & external customer
satisfaction.
 Expertise in implementing strategies and achieving goals by maintaining & increasing the level of commitment
of each team member.
 Potential to identify and exploit opportunities that maximize the cash flow and profitability of the business.
 Exceptional collaborative skills with proven track record of being effective at rallying organizational support.

Core Competencies include:

Operations Management Relationship Management Business Development
Customer Service Orientation Sales Force Management Marketing & Promotional Activities
Training & Development

PROFESSIONAL EXPERIENCE

SHOPPERSSTOP LTD (CROSSWORD FRANCHISEE), MUMBAI – (FEB 2007 – till date)

The foundation of Shopper's Stop was laid on October 27, 1991 by the K. Raheja Corp. group of companies. With an
immense amount of expertise and credibility, Shopper's Stop has become the highest benchmark for the Indian retail
industry. Working with ‘Crossword’ a life style book store having 48 stores across the country including 24 franchisees.

Asst. Manager- Franchise Operation

 Successfully and consistently delivering outstanding performance in following areas:

 Coordinating with franchisees providing them assistance to achieve customer satisfaction and margins through
sales.

 Monitoring viability of SOPs at Franchise Store level.

 Involved in assembling MIS for the franchisees to update them on their progress vs targets.
 Single window contact person for all system (JDA) related issues.

 Conceptualizing, planning and implementing processes to drive business volume growth.

  Business development through building strategic alliances with hospitals, health clubs and medical professionals.
 Involved in planning and implementing shop specific marketing and promotional strategies to increase sales.
 Developing strategies to enhance customer relations through formal and informal channels.
 Building a strong customer network by providing prompt and accurate customer service.
 Handling operational and administrative tasks to ensure business efficiency.
 Handling 24 franchise store across the country.

ZYDUS CADILA (DIALFORHEALTH INDIA LTD) – (JULY 04 – JAN 07.)

I got opportunity to work with India’s 4th largest Pharmaceutical Venture. Worked for their retail venture called Dialforhealth
India Ltd. having more that 125 stores across the country and I was heading Mumbai unit and responsible for performance
of 35 franchisees in given region.

Sr. Executive- Franchise operations

I was mainly involved in following functions:
 Business development
 Marketing management
 Promotion / events
 Customer relationship management
 Corporate/ Hospitals tie-ups
 Training and development.
 Manpower management

EDUCATION & PROFESSIONAL DEVELOPMENT

MASTER OF MANAGEMENT STUDIES (MMS)

FROM St. FRANCIS INSTITUTE OF MANAGEMENT STUDIES & RESEARCH
MUMBAI UNIVERSITY (2004)

BACHELOR OF COMMERCE (B. Com)

FROM BHAUSAHEB VARTAK COLLEGE
Mumbai University (2001)

Date of Birth: 18th November 1979

Languages Known: English, Hindi, Marathi and Gujarati
REFERENCES: Available on request

Sunil Amre