Kelompok

Anggota
 Tabazar Ali P (16305141
 Agung Budi W (16305141047)
 Diana I (16305141

Tugas Teori Antrian

Pengamatan dilakukan pada sistem antrian dalam pembelian di McDonalds. Pengamatan
dilakukan selama 1,5 jam. Data hasil pengamatan sebagai berikut.
waktu waktu waktu
No selang selang
datang pesan selesai
1 17:06:25 17:06:40 17:10:50 00:04:10
2 17:07:36 00:01:11 17:10:55 17:12:11 00:01:16
3 17:12:39 00:05:03 17:13:35 17:16:06 00:02:31
4 17:16:10 00:03:31 17:16:12 17:19:23 00:03:11
5 17:18:45 00:02:35 17:19:30 17:22:06 00:02:36
6 17:20:10 00:01:25 17:24:31 17:27:30 00:02:59
7 17:21:43 00:01:33 17:27:40 17:28:21 00:00:41
8 17:24:46 00:03:03 17:28:24 17:29:09 00:00:45
9 17:26:32 00:01:46 17:29:12 17:30:05 00:00:53
10 17:26:43 00:00:11 17:30:10 17:31:08 00:00:58
11 17:26:59 00:00:16 17:31:11 17:32:09 00:00:58
12 17:27:59 00:01:00 17:32:11 17:34:36 00:02:25
13 17:33:55 00:05:56 17:37:12 17:39:40 00:02:28
14 17:38:38 00:04:43 17:39:51 17:40:36 00:00:45
15 17:39:35 00:00:57 17:40:43 17:42:05 00:01:22
16 17:40:16 00:00:41 17:42:44 17:43:46 00:01:02
17 17:42:20 00:02:04 17:43:55 17:45:06 00:01:11
18 17:42:37 00:00:17 17:46:15 17:47:50 00:01:35
19 17:44:50 00:02:13 17:47:10 17:49:34 00:02:24
20 17:44:55 00:00:05 17:49:40 17:52:56 00:03:16
21 17:49:10 00:04:15 17:53:21 17:54:58 00:01:37
22 17:52:04 00:02:54 17:55:03 17:58:16 00:03:13
23 17:55:50 00:03:46 17:58:23 17:59:59 00:01:36
24 17:57:38 00:01:48 18:01:08 18:03:57 00:02:49
25 18:01:10 00:03:32 18:04:03 18:05:18 00:01:15
26 18:03:45 00:02:35 18:05:23 18:07:42 00:02:19
27 18:07:38 00:03:53 18:07:50 18:09:42 00:01:52
28 18:09:52 00:02:14 18:09:56 18:10:59 00:01:03
29 18:10:35 00:00:43 18:11:30 18:12:50 00:01:20
30 18:14:10 00:03:35 18:14:12 18:15:28 00:01:16
31 18:14:13 00:00:03 18:15:33 18:17:21 00:01:48
32 18:15:21 00:01:08 18:17:32 18:18:57 00:01:25
 33 18:19:12 00:03:51 18:19:16 18:22:00 00:02:44
34 18:22:14 00:03:02 18:22:25 18:24:03 00:01:38
35 18:23:50 00:01:36 18:24:21 18:26:13 00:01:52
36 18:26:26 00:02:36 18:26:54 18:30:59 00:04:05
37 18:32:15 00:05:49 18:32:30 18:35:52 00:03:22
38 18:35:42 00:03:27 18:36:58 18:38:42 00:01:44
39 18:38:50 00:03:08 18:39:01 18:41:15 00:02:14
40 18:41:17 00:02:27 18:41:20 18:42:47 00:01:27
41 18:46:51 00:05:34 18:47:01 18:49:55 00:02:54
42 18:49:04 00:02:13 18:50:15 18:55:02 00:04:47
43 18:49:33 00:00:29 18:55:14 18:56:28 00:01:14
44 18:54:02 00:04:29 18:56:36 18:59:21 00:02:45
45 18:55:14 00:01:12 18:59:32 19:02:11 00:02:39
46 18:58:39 00:03:25 19:02:28 19:03:38 00:01:10
47 18:59:04 00:00:25 19:03:41 19:06:21 00:02:40
48 18:59:40 00:00:36 19:06:34 19:07:56 00:01:22
Total Selang Waktu 01:53:15 1:37:36

Bedasarkan hasil pengamatan diperoleh:

 Rata-rata laju kedatangan pelanggan dalam sistem antrian

Total selang waktu pelanggan datang = 1 jam 53 menit 15 detik = 6795 detik
Sehingga,

6795
λ= =0,006916851
47
 Rata-rata laju pelayanan dalam sistem antrian
Total lama waktu pelayanan = 1 jam 37 menit 36 detik = 5826 detik
Sehingga,

5826
μ= =0,008239
48
Analisis masalah antrian menggunakan WinQSB, sebagai berikut.

1. Input Data

Keterangan:

 Number of servers : Jumlah pelayan = 1

 Service rate (per server per detik) : Laju pelayanan
 Customer arrival rate (per detik): Laju kedatangan
 Queue capacity: Kapasitas antrian
 Customer Population: Populasi pelanggan
 Busy server cost per detik : Biaya penalty server sibuk = 0
 Idle server cost per detik: Biaya server menganggur = 0
 Customers waiting cost perdetik : Biaya penalty pelanggan menunggu = 0
 Customers being served cost per detik: Biaya pelanggan telah dilayani = 0
 Cost customer being balked : Biaya penalty pelanggan balked = 0
 Unit queue capacity cost: Biaya kapastias unit antrian = 0

2. Output Analisis Data

Berdasarkan hasil output dari WinQSB diperoleh:

 Laju kedatangan efektif dalam sistem perdetik = 0,0069

 Laju pelayanan efektif dalam sistem perdetik = 0,0069
 Rata-rata jumlah pelanggan dalam sistem (L) = 5,2315
 Rata-rata jumlah pelanggan dalam antrian (Lq) = 4,3920
 Rata-rata jumlah pelanggan dalam antrian selama sistem sibuk (Lb) = 5,2315
 Rata-rata lama waktu pelanggan dalam sistem (W) = 756,3443 detik
 Rata-rata lama waktu pelanggan dalam antrian (Wq) = 634,9703 detik
 Rata-rata lama waktu pelanggan dalam antrian selama sistem sibuk (Wb) = 756,3443
detik
 Peluang bahwa semua pelayan menganggur (Po) = 16,0474 % = 0,160474
 Peluang pelanggan datang menunggu (Pw) atau sistem sibuk (Pb) = 83,9526 % =
0,839526