The guide to a

successful implementation
with True Potential
Contents
2 Contents 21 Section 1: Unipass
22 How do I get my Unipass
3 Introduction
22 What do I do next if I use Internet Explorer?
4 Your key contacts 24 What do I do next if I use Firefox?
5 Direct Contact 25 How do I associate my Unipass with my agencies?
5 Your introducer 25 Aegon Scottish Equitable
5 Recruitment and Agency Administration 25 Aviva/ Norwich Union/ (CGU Life)
5 Methods of communication 25 AXA
26 Canada Life International
6 How to use your implementation system
26 Friends Provident
6 Login
26 Legal & General
7 Home Page
26 Prudential
8 Pipeline
27 Scottish Life
9 Message Window
27 Scottish Widows
10 Task list
27 Standard Life
11 Agency and transfer of servicing work
28 Section 2: Username and Password Setup
12 Which agencies do you setup?
29 How do I associate my agencies?
13 What do I do if I already have some 29 Clerical Medical
or all of these agencies setup?
29 Scottish Mutual
13 What do I do if I want to setup any 29 Skandia Life
additional agencies?
30 Skandia Investment Solution (Selestia)
13 I am moving from a network that 30 SIPP Centre
allows novation. What do I do next?
30 Fedelity Funds Network
13 I am moving from a firm that doesn’t
allow novation. What do I do next? 31 Section 3: Exceptions
32 How do I associate my agencies?
14 Data transfer guide
32 Zurich Allied Dunbar/Eagle Star/Sterling
14 Introduction
32 Confunds
15 Directly Authorised Process
16 Transitional Arrangement 32 Transact
17 Process Scenario 1
33 Real Time Valuation Frequently Asked Questions
17 Process Scenario 2
34 The True Potential Training Course
18 Real Time Valuation Guide
35 What is the purpose of the course?
18 Introduction
35 When shoul I expect to be invited to the course?
19 Why do this?
36 What does the training course entail?
20 What do I do now?
36 Who do we send thr Newcastle for training?
20 What is involved?
36 What do we need to bring?

37 Suggested system guide

38 Hardware and operating platforms
38 Software used
38 Mobile devices
38 Access to the Internet

39 Appendix
40 Appendix 1: Supported Real Time Valuations Provider
41 Appendix 2: Supported systems
41 Appendix 3: Data field supported
Introduction
Welcome to the True Potential guide to a successful implementation.
The purpose of this document is to ensure that you are fully aware of
what work we will be completing on your behalf, where we will need your
assistance and a guide to some areas that will be key in making your firm
fully benefit from the True Potential approach.

What is a successful implementation? Who is responsible for my implementation?

True Potential are unique in the industry in that
we look to ensure every element of your system
is correctly configured and aligned with your
business. Whilst this is an intensive up front
process, experience shows that this produces
the best results from the very start.
A fully implemented firm can instantly begin
harnessing the full power of True Potential,
including processes such as:
Once your application has been completed you
will be assigned a ‘Direct Contact’ (DC). Your
DC has the overall responsibility of overseeing
your implementation and is tasked with
completing many of the tasks generated.
They will also act as your main contact within
True Potential pre-implementation and will be
able to guide you in the right direction for any
queries you may have.

• Client websites and live valuations What do I need to do next?

• Integrated compliance and TCF reporting
• Full commission and fee handling
• Innovative quotes process
Your DC will be in contact with you to make
sure you can use your implementation site and
to explain the next steps.

Only until this is done and you agree

with us can we class your implementation
In the meantime, please take
as successful. the time to read this guide and
understand its contents. This
How does an implementation work? will prepare you for the best
Your implementation is bespoke to you and possible implementation.
takes account of your current position, your
future aims and what the best route is to get
you fully implemented and working as quickly
as possible.

With this in mind, True Potential has built a

definitive implementation system. This clearly
lists every step that needs to be completed for a
successful implementation.

An explanation of how this works is detailed in

the ‘How to use your implementation system’
section of this guide.

simple. effective. unique. Pg3

Your Key Contacts
Your Key Contacts
DC
As explained in the introduction, your key
contact at True Potential will be your DC.
The DC works as part of our Implementation,
Support and Aanalysis team and specialises in
working closely with firms such as yourself from
day one until successful implementation.
As your main contact, your DC has overall
responsibility for working with you throughout
the implementation process. They also act as
a guide; leading you through the entire process
and introducing you to others involved in your
implementation.
Your introducer
The individual who introduced you to True
Potential will also be on hand to offer advice and
guidance on your implementation.
Many of these individuals have undergone their
own implementation and have helped others
through the same process as you so they can
give you useful 1st hand experience.
simple. effective. unique.
Recruitment and Agency Administration
This team are involved with your implementation
from day one. Depending upon your type of
application, they will handle your authorisation
with the FSA, work with product providers to
setup new agencies for you and ensure that all
of your financial and regulatory information is
correctly configured.
Methods of communication
Your implementation system comes equipped
with a unique ‘pipeline’ messaging tool.
This tool allows for concise, written
communication between you, your DC and
others involved with your implementation. As it
is a single viewing platform it also means that
everyone knows exactly what is happening at
any one time. For this reason, please use this
as your predominant communication method
with True Potential.
Your DC will also use a tool called ‘Remote
Session’ with you at different times in your
implementation. This is effectively a viewing
platform that allows you and your DC to share
information from your respective computers.
Your DC will help you set this up.
Pg5
How to use your
Implementation System
True Potential have built a definitive implementation system to guide you
through the process of your firm becoming fully implemented
This system clearly defines what tasks have to be completed to get you
to this stage. It also offers a window to everyone involved with your
implementation – be they your DC, our recruitment administration team
or your initial introducer.
By having all information in one place everyone can see the exact
progress of your implementation, ensuring a hugely efficient process.

Login
When you join True Potential, you will have your own bespoke page setup.
To access this page please navigate to:

https://support.tpinside.com

You will then be asked to enter a username and password.

Your DC will issue you with these.

Simply add the details into the relevant box and you can proceed into the site.
Home Page

When you login you will be taken to your implementation homepage.

This page will give you a snapshot of your application.

From here, you can do the following tasks: Your homepage also contains two other options:

• Clicking the different links in the left hand • Training: This lets you read our Knowledge
margin will let you view different parts Base articles and watch our training
of your submitted application. videos if you are keen to find out more
about True Potential before you attend
Note that these are ‘read only’ and our course.
cannot be edited by you. If you feel You can also view and attend our
that anything is incorrect please training webinars.
contact your DC. • Logout: It is advised that you click this
button when you are finished on the site.
• Clicking the Pipeline will allow you to
view all messages regarding your
implementation. Please see the relevant
section in this guide.

• Clicking on the Task List button will allow

you to view the exact status of your
implementation and what is outstanding
Please see the relevant section in this     guide.

simple. effective. unique. Pg7

Pipeline
Your implementation system contains a
messaging system called ‘Pipeline’. This pipeline
acts as a hub for all communications regarding
your application. From here, you can liaise
direct with all members of the True Potential
team. Similarly, the team can also contact you in
this way. To access the pipeline simply click the
‘Pipeline’ button from your homepage.
simple. effective. unique.
The pipeline page shows all communication
regarding your application and implementation.
From here you can simply view these messages
or, on occasion when either asked or you think
necessary, add a new message.
To add a new message simply click this icon in
the top right of your screen.
Pg8
Message Window
This will open up the new message window:
From here you can do the following:
• Subject: Please enter a subject that best To do this, first click the ‘Browse’ button and
describes your message.
• Message: Please enter your message
in here.
• Attachments: If you need to attach a
file (e.g. if your DC has asked for
something) you can do it from here.
simple. effective. unique.
select your file from here. Then click the ‘Attach
File’ button to affix it to your message.
Once you are happy with your message click the
‘Add message’ button to proceed. The team
at True Potential will then action anything that
is necessary. If you have been sent a message
by the team you will also receive an email
prompting you. When you get this email please
login to the site, read the message and action if
appropriate.
Please try to use the pipeline at
all times to communicate with
True Potential, rather than email.
This is because the pipeline lets
everyone who is involved with your
implementation see exactly what is
going on at all times.
Pg9
Task List

The implementation system automatically
creates a task list for your firm. As this is
bespoke to you the tasks listed are specific
to your firm.
It is the responsibility of the team at True
Potential to ensure that your completion is 100%
to ensure that you are fully live and able to use
the system to it’s full power.
Your tasks have been split into separate sections
to help distinguish them. These sections are in
the left hand margin and are coloured purple.
To view a section simply click the purple box.
This will expand all tasks under that section. If a
task is highlighted in bold text you can click on
it to view it.

When you first click the task list button you

will see a summary of your firm’s application.
Underneath the ‘Firm completion’ heading you
will see an overall percentage of how much of
your implementation is complete.

simple. effective. unique. Pg10

Agency and transfer
of servicing work
True Potential will work with you to facilitate the opening and/or
amendment of product provider agencies for your firm.
It is essential that this work be completed as quickly as possible. With
this information we can then correctly setup your escrow account, quotes
engine and, most importantly, your Real Time Valuations.
Agency and transfer of servicing work.

Which agencies do you setup? The agencies we set up are as follows:

26 providers have the capacity to support AEGON
electronic links such as Real Time Valuations and Aviva
it is these that we initially setup.
AXA
As most providers follow different procedures Bright Grey
we will guide you through the process, whether
this is to complete a generic agency opening Bupa
form, signed Terms of Business or access to a Canada Life
web link.
Canada Life International
Wherever possible, we will try to do this on your Clerical Medical
behalf. However, note that some providers will
Friends Provident
only deal with you direct. In these cases, please
deal with these requests as quickly as possible. Fortis
Legal and General
Lincoln
Liverpool Victoria
Metlife
Prudential
Royal Liver
Scottish Life
Scottish Provident
Scottish Widows
Shepherds Friendly
Skandia
Standard Life
Sterling
Unum Provident
Winterthur
Zurich

simple. effective. unique. Pg12

Agency and transfer of servicing work.
What do I do if I already have some or
all of these agencies setup?
The first step is to establish which agencies you
have and what your agency numbers are. If you
don’t have a copy of this already your DC will
ask you for it.
With your permission, we will write to the
providers to advise you are entitled to enhanced
commission rates as a True Potential client and
to transfer the statements and commission
payments to your escrow account.
We do this by supplying you with a provider
authority letter template for you to sign and
print on your firm’s letter headed paper. We ask
for 10 copies to cover the providers who request
written confirmation. The rest we send via email.
We will then work with you to ‘gap fill’ and
create new agencies with any providers that are
missing from the list.
What do I do if I want to setup any
additional agencies?
We will be happy to request them on your
behalf, simply use the pipeline to request the
name(s) of the providers.
simple. effective. unique.
I am moving from a network that
allows novation. What do I do next?
Your DC and the agency team will help you with this.
What we typically do is:
• Open all of your agencies
• Provide you with the letters needed
to complete
• Chase up the outstanding providers on
your behalf
This ensures the work, your servicing/agency
rights and any trail and renewals are switched to
your new agencies as quickly as possible.
I am moving from a firm that doesn’t
allow novation. What do I do next?
It is essential that you immediately transfer the
servicing rights of all of your clients and their
plans to your new agencies.
By doing this you will completely own the
agency and servicing rights of your clients, as
well as your trail/renewal commissions.
Your DC will work with you to make this process
as easy as possible. This will involve:
• Helping you load all of your client and
policy data onto your system
• Generating all of the Transfer of Servicing
letters on your behalf. We can also work
with you to print these letters out and
send them to your clients on your behalf.
• Your DC can provide you with more details
regarding this.
Pg13
Data Transfer Guide
This section has been written to inform you of what True Potential can do
for you in terms of transferring your current data onto your new system.
True Potential requires a very small basic set of data to operate effectively, so
you do not need to worry if your current systems are lacking in detail.
Due to True Potential running a “Transitional Arrangement” and a “Directly
Authorised” process, one of two approaches will be followed for your firm.
Once you are live with True Potential and we have setup your Real Time
Valuation links, we can also use our bulk data cleansing wizard. This tool
interogates your providers agencies and updates important client data such
as policy numbers.
Your DC will be able to advise you throughout the process that you have
chosen, but please first take the time to read and understand how True
Potential works with you for the best possible result.
1. Directly Authorised
The Directly Authorised arrangement has been
designed by True Potential for firms who are either:
a) Already Directly Authorised with the FSA
b) Applying for authorisation with the FSA see what exactly we can extract for you and where
and not following the TA arrangement from. Your DC will send you instructions telling you
(see section 2)
Your DC will work with you to get your data
extracted and populated extremely quickly and
prior to you going live.
Process
1. Data is extracted from your current system
2. Data is validated by True Potential
3. Data is validated by yourself
4. Data is loaded onto your DA firm
simple. effective. unique.
Process
1. Data is extracted from your
current system:
Please read Appendix 2 and 3 from this guide to
how exactly to extract this data.
2. Data is validated by True Potential:
True Potential fully check your data for any possible
corruption and to also ensure that it is ready to
match the correct fields in your new DA system.
3. Data is validated by yourself:
True Potential provide you with an easy to use tool
that lets you view the data that we have extracted
for you before it is transferred across. It allows you
to confirm that you are happy with the data extract
we have performed for you. This is the most
important step in this process and it is suggested
that you spend careful time and attention with it;
due to the way that True Potential work with your
data this exercise cannot be repeated.
4. Data is loaded onto your DA firm:
As soon as your Direct Authorisation firm is
ready to go, you and your DC will agree a
time to place the data onto your new system.
Upon the agreed date your data will be simply
transferred across.
Pg15
2. Transitional Arrangement:
The Transitional Arrangement (TA) has been
designed by True Potential to get you working
as quickly as possible. With this in mind, your
DC will work with you to get your data extracted
and populated extremely quickly and prior to
you going live.
There are two scenarios which True Potential
deals with regarding new firms. Both are
detailed in this guide.
Scenario 1 is the most typical; a single IFA
(or IFA firm) is joining the TA arrangement whilst
they wait for their Direct Authorisation to be
approved.
Process: Scenario 1
1. Data is extracted from your current system
2. Data is validated by True Potential
3. Data is validated by yourself
4. Data is loaded onto your TA firm
5. Current and new data is loaded
onto your DA Firm
simple. effective. unique.
Process: Scenario 1
1. Data is extracted from your
current system:
Please read Appendix A and B from this guide to
see what exactly we can extract for you and where
from. Your DC will send you instructions telling you
how exactly to extract this data.
2. Data is validated by True Potential:
True Potential fully check your data for any possible
corruption and to also ensure that it is ready to
match the correct fields in your new TA system.
3. Data is validated by yourself:
True Potential provide you with an easy to use tool
that lets you view the data that we have extracted
for you before it is transferred across. It allows you
to confirm that you are happy with the data extract
we have performed for you. This is the most
important step in this process and it is suggested
that you spend careful time and attention with it;
due to the way that True Potential work with your
data this exercise cannot be repeated.
4. Data is loaded onto your TA firm:
Once your data has been validated it will then
be added to your new TA system.
5. Current and new data is loaded onto
your DA firm:
As soon as your Direct Authorisation has been
approved you and your DC will agree a time to
extract the data from your TA system and onto
your new DA system. Upon the agreed date your
initial data will be simply transferred across. All
“new” data which you have placed on the TA
system will also be transferred.
Pg16
Process: Scenario 2
This scenario is less typical; an IFA firm are
splitting their resources between one IFA joining
the TA arrangement, whilst the other IFAs in the
firm await their DA firm being approved.
Process: Scenario 2
1. Data is extracted from your current system
2. The split of your data is agreed.
3a. Data is validated 3b. Data is validated
by True Potential by True Potential
4a. Data is validated 4b. Data is validated
by yourself by yourself
5. Data is loaded into
your TA firm
6. Current and new data is loaded
onto your DA firm
1. Data is extracted from your
current system:
Please read Appendix A and B from this guide to
see what exactly we can extract for you and where
from. Your DC will send you instructions telling you
how exactly to extract this data.
2. The split of your data is agreed:
This is where you need to decide which data goes
directly onto the TA arrangement and which data
doesn’t need loading and can go straight onto
your new the DA system. It could be that you
decide to simply move all of your data onto the
TA arrangement instead of splitting it; this is not
a problem.
simple. effective. unique.
3. Data is validated by True Potential
(relevant for strands a and b):
True Potential fully check your data for any
possible corruption and to also ensure that it
is ready to match the correct fields in the True
Potential system.
4. Data is validated by yourself
(relevant for strands a and b):
True Potential provide you with an easy to use
tool that lets you view the data that we have
extracted for you before it is transferred across.
It allows you to confirm that you are happy with
the data extract we have performed for you.
This is the most important step in this process
and it is suggested that you spend careful time
and attention with it; due to the way that True
Potential work with your data this exercise cannot
be repeated.
5. Data is loaded into your TA firm:
As soon as your Direct Authorisation has been
Once the data from strands 3b and 4b have
been validated it will then be added to your new
TA system.
6. Current and new data is loaded onto
your DA firm:
As soon as your Direct Authorisation has been
approved you and your DC will agree a time to
extract the data onto your new DA system. Upon
the agreed date your data from strands 3a and
4a will be transferred across. All current and “new”
data which you have placed on the TA system will
also be transferred.
Pg17
Real Time Valuations Guide
As part of your implementation process True Potential will work closely
with you to create full valuation links for your firm and your client.
True Potential has spent considerable time on behalf of their clients
establishing how exactly to do this and detailing how to achieve full linkage.
This guide has been written to detail what is involved, what you need
to do and how you and True Potential can work together for the best
possible outcome.
Why do this? What do I do now?

True Potential can offer you the most comprehensive Your True Potential DC will be in touch with you to
range of live, real time valuations in the industry. begin work and plan your next steps. In the meantime,
it is recommended that 3 items are completed:
This gives you a number of benefits, including:

• Live, accurate client websites 1) You ensure that your agency forms are
and mobile devices:
Your clients will be able to view exactly how
their investments and pensions are performing
via their own bespoke website and their mobile
devices. Because our valuation links pull live
data from providers, this means that you can
offer your clients a hugely relevant and current
view of their net worth.
• Less administration:
Having the correct links in place means that you
can prepare up to date portfolio reports for your
clients at the click of a button.
completed. This is because each provider
needs an agency established before letting
you create real time valuation links. Your
DC will be able to help you
with this.
2) Wherever necessary, you need to ensure
that you have began either Transferring
the Servicing rights of a client to your
new agency, or that you have begun
the novation process. Again, your DC will
help you with this.

• More accurate information: 3) Please take the time to read this guide
and understand it.
As well as providing up to date price information
of a plan, real time valuations can also update
fund names, unit holdings and the individual
prices of these funds. This ensures that you and
your clients have the most accurate information
regarding each plan possible.

simple. effective. unique. Pg19

What is involved?

Your True Potential DC will work closely with you

throughout the process to complete as much of the
work on your behalf as possible.

However, due to some provider security standards,

it is quite common that you will have to make initial
contact with the providers to begin switching on
the links.

True Potential provide real time valuations for 26

different providers and our aim is to establish a
link with all of these; even in cases where you do
not have current business with a particular provider.
This is to ensure that you have full compatibility
moving forward (for example, if you transfer the
servicing of a plan into your agencies).

This guide has separate sections detailing what

exactly you need to do for each of these 3
methods. The appendix of this guide contains
the full list of supported providers and which
of the 3 methods needs to be followed.

1) Unipass:
This is a digital signature/certificate.
This method means that you do not separate
usernames and passwords for each
individual provider; the Unipass is simply
associated to each of your agencies.

2) Username and Password:

These providers do not support Unipass and
instead insist upon you having a username
and password for each of your agencies.

3) Exceptional:
This category is for providers who require
a different type of authorisation to either
Unipass or Username/Password.

simple. effective. unique. Pg20

Section 1: Unipass
A Unipass is a digital certificate that you can obtain from Origo. It identifies
your firm based on a digital identity and associates this with your agencies.
For a Unipass to work in all situations all agencies you have with a
provider must be linked with the username and password or Unipass
where appropriate.
You may end up in a situation where some policies value, and others don’t.
This may be because the provider hasn’t correctly associated all of your
agencies with your Unipass. To correct this you need to contact the provider
and request it to be correctly setup.
How do I get my Unipass?

First, you need to ensure that at least 2 of the Unipass supported provider agencies have been setup. The
full list can be found in Appendix 1 of this guide.
Once you have 2 setup then you need to register at: https://unipass.unipass.co.uk/Apply/Apply1_DPP.aspx

Extracting Unipass in Internet Explorer.

True Potential now need to export your Unipass so that it can be configured with your system.
To do this, please follow these steps:

1) Open Internet Explorer

2) Click on ‘Tools’ then click ‘Internet Options’ 4) Look for the certificate issued by OSIS
Customer CA then click ‘Export’

3) Go to the ‘Content’ tab then click ‘ Certificates’

5) Click ‘Next’

simple. effective. unique. Pg22

Extracting Unipass in Internet Explorer.

6) Choose ‘Yes – export the private key’ 9) Set the export location then click ‘Next’
then click ‘Next

10) Click on ‘Finish’

7) Tick ‘Enable strong protection’ then click ‘Next

11) Click ‘OK’

8) Set the password as implementation (lower case)
then click ‘Next’’

12) You now need to email this file to

unipass@tpllp.com. If you are unsure how to do
this your DC will help you with this.

simple. effective. unique. Pg23

Extracting Unipass in Firefox.

1) Open Firefox

2) Click on ‘Tools’ then click ‘Options’ 4) Choose the ‘Unipass Certificate’

and click backup

5) Choose location, enter file name & save

3) Click ‘Advanced’

6) Password: ‘Implementation’ click OK

then click ‘Encription‘ tab and ‘View Certificates’

7) OK

simple. effective. unique. Pg24

How do I associate my Unipass with my agencies?
Once you have received confirmation that a provider has set your agency up you then need to associate your
Unipass to it. Ordinarily your DC will be able to complete this with you.
Instructions for each provider are listed below:
AEGON Scottish Equitable
Associate your Unipass by going to:
http://www.aegonse.co.uk/adviser/
Click the ‘Adviser Login’ button in the top right
hand corner of the page.
Click the ‘Login with Unipass’ option
Other useful information:
Policy numbers are generally in a 7 numeric digit
format. You can request a bulk data download
by logging in and then clicking ‘Request bulk
data (SmartData)’.
Ensure you have your agency numbers associated,
by clicking ‘Add Agency Numbers’.
Aviva / (CGU Life)
Associate your Unipass by going to:
https://www.aviva-for-advisers.co.uk/
Click the ‘Unipass Login’ button
simple. effective. unique.
Axa
Depending on your previous links with AXA
there are 3 different options available to you:
1. I have not registered with AXA –
Please Register Here:
https://advisers.axa.co.uk/genesys/
aslimpweb?context=registration
2. I have previously registered but I have
username and password: associate
your Unipass with your account here:
https://advisers.axa.co.uk/log/certauth.
html?PRO=life_login unipass&TYPE
=link&PLA=log_login
Other useful information:
It will take 24 hours to fully link your agency.
Policy numbers need to be in this format:
• a six character numeric, e.g. 700456
• a seven character numeric, e.g. 3000456
• a ten character numeric, e.g. 1000123456 or
• two letters followed by five numbers,
e.g. AB12345
Pg25
How do I associate my Unipass with my agencies?
Canada Life International
Associate your Unipass by going to:
https://secureifazone.canadalife.co.uk/selfcare/
ClukBrokerLoginSelfCare/
Click the ‘Login with Unipass’ button
Navigate to the admin section and ensure that
all access boxes are ticked.
Friends Providents
Associate your Unipass by going to:
http://www.friendsprovident.co.uk/common/
layouts/subSectionLayout.jhtml?pageId=ifa/
SitePageSimple:registersplash
Click ‘existing business’ > then log in with Unipass
Other useful information:
It will take 24 hours to fully link your agency
Bulk Data Download available by clicking
existing business > data downloads >
then all policies
Policy numbers need to be in format 99999999
Friends Provident tend to use a Contract Enquiry
reference number instead of a plan number to get
a successful valuation. You can obtain this through
the bulk download or the policy on the extranet.
Prudential
Prudential work on a series of ID Verifications,
please make sure that the post code in your
unipass matches that of your agencies.
Other useful information:
Policy numbers need to be in format X9999999X
simple. effective. unique.
LV=
At the time of writing LV= only support Personal
Pension valuations via contract enquiry.
To register for LV=’s extranet go to
http://www.lv.com/adviser.
Click on Unipass access, and choose your
Unipass. Then complete the form.
To obtain contract enquiry policy numbers go
to ‘Retirement’ then click on Pensions, account
servicing, then account servicing once more.
Another window will appear, click search, then
a list of your policies will appear. Click one of
those policies, and the number will appear on
the screen in format X99999999.
Legal & General
Associate your Unipass by going to:
https://www10.landg.com/ExtranetRegistra-
tionWeb/Start.do?portal=adviser
Click the ‘Unipass’ option
Click the ‘Register’ button
Other useful information:
The policy number you are searching on must
match one of the following formats:
• 1234567890 (10 digits)
• US1234567 (US plus 7 digits)
• UP1234567 (UP plus 7 digits)
• U123456 (U followed by 2 spaces plus 6 digits)
Pg26
How do I associate my Unipass with my agencies?
Scottish Life
Setup depends on whether you already have an
online account registered with Scottish Life.
If you haven’t registered please register here:
https://www.scottishlife.co.uk/scotlife/Web/Site/
sitetools/Register/RegisterAdviserIFA.asp
If you already have an online account register
your Unipass with your online account.
https://www.scottishlife.co.uk/scotlife/web/site/
SL_Login.asp?type=
Other useful information:
It will take up to 48 hours to fully link your agency
To download bulk reports Click Online Services
> Click existing business
> Then click Pension Schemes or Individual Contracts.
Policy numbers need to be in format 9999999
Scottish Widows
Setup depends on whether you already have an
online account registered with Scottish Widows.
If you haven’t yet registered, register with your
Unipass here:
http://www.scottishwidows.co.uk/extranet/
servicing/login_register_adviser_type.html
Then click ‘Register as a Financial Adviser’
Follow the prompts
Select ‘Register with Unipass’ when asked
If you already have an online account but you
have a username and password log in here you
should associate your Unipass with this account.
https://secure.scottishwidows.co.uk/ifa/nfshow.
wpl/3001
simple. effective. unique.
Standard Life
Associate your Unipass by going to:
http://www.adviserzone.com/
Click the ‘Register’ button
If you do not already have an online account
choose the ‘I already have a Unipass certificate and
wish to use it to access the adviserzone’ option.
If you do have an online account already choose
the ‘I already have a User ID and password and
wish to associate my Unipass Certificate to my
existing account to access the adviserzone’ option.
Other useful information:
To ensure you are also set up for RTV’s go to the
following link https://online.standardlife.com/
intermediaryfirmaccess/html/firm_registration_
index.htm
Policy numbers are generally as follows:
• Personal Pensions start K followed by either 9
or 10 numeric digits. K34676500
• Investment Bonds start x followed by 9 or 10
numeric digits. X76051404A
• Pension Drawdowns start d followed by 9 or
10. D6070193000
You can get a bulk data download from the front
page of adviserzone.
Pg27
Section 2: Username &
Password Setup
This method is needed when a provider does not accept a Unipass.
It identifies your firm based on a unique username and password which
is then associated with your agencies.
How do I associate my agencies?

Follow the instructions for each provider listed below to create an online account. Wherever you have the
choice it is recommended that you use the same username and password for each provider.
It is also recommended that you make a note of these usernames and passwords; your True Potential DC will
need them to configure your system.

Clerical Medical Scottish Mutual

Please navigate here:
https://ifa.clericalmedicalsecure.co.uk/Content/
Registration/Registration.aspx and complete
the online registration and obtain a username
and password.
You will then need to complete the ‘100126
Clerical Medical’ form and send to the address
on the last page of the form.
Is closed for new business however, if you have
existing business, you can register here:
https://www.phoenixlifegroup.co.uk/
intermediaryservice/ifa_register.shtml
Your username and password will follow by post.
Alternatively contact the web registration team
on 0141 275 8620.

Your DC can provide you with this form if you do
not already have it.
If you already have Unipass access you can
contact the registration team on 0845 609 2233.
Other useful information:
Policy numbers need to be in format 9999999,
X9999999, 9999999X, (Policy Specific Prefix =
BND) BNDX999999, or BNDX999999/999999
You can obtain a bulk data download by clicking
‘bulk data downloads’ from the Clerical Medical
e-Services homepage.
Other useful information:
Your Enumber is linked to one or more of your
Agency Numbers. We hold an Agency Number
in each policy record. Should the Agency
Number not match with the requesting Enumber,
you’ll receive a standard error message ‘Contract
Not Found’.
Your password as entered in your back office system
must be 8 characters in length and must match your
password associated with your Enumber.
Policy numbers are numeric and consist of 6, 7 or
10 digits - where it’s 10 there are 4 leading zeroes.

If asked, do not associate your Unipass to

Clerical Medical; this disables your username
and password and causes RTVs to fail.

simple. effective. unique. Pg29

How do I associate my agencies?

Skandia Life SIPP Centre

Please navigate here: Please navigate here:
https://www.skandia-life.co.uk/beacon/ https://www.sippcentre.co.uk/
frameset/uk/wrap.htm ifaRegistration.asp

Once you have your username and password, True
Potential also need a contract enquiry reference.
Your DC will help you with this.
Other useful information:
Supported policies for Skandia Life are those
prefixed with:
IMN, IMX, MIP, MUF, MUP, SEP, SLP, TSP, CAB,
EAB, HIB, SDB, SIB, DA1, DA2, DA3, DA4, DA5,
AD6, EP1, EP2, EP3, EP4, EP5, EP6, FS1, FS2,
FS3, FS4, PP1, PP2, PP3, PP4, PP5, PP6, TI1, TI2,
TI3, TI4, TI5, TI6, BB6.
Skandia Investment Solutions (Selestia)
Please navigate here:
https://www2.skandiais.co.uk/eifa/start.
swe?SWECmd=Login
Other useful information:
SIPP Centre have provided a user guide
detailing how best to get the correct policy
numbers onto your system:
https://www.sippcentre.co.uk/Download/
Valuations.pdf
Policy numbers need to be in format
SCC999999
Fidelity Funds Network
Please navigate here:
https://www.fidelity.co.uk/adviserservices/client-
management/register.page
As well as your username and password, True
Potential will also need your UAN.

Once you have your username and password,

True Potential also need a contract enquiry
reference. Your DC will help you with this.

The below applies to both Skandia Life and

Skandia Investments Solutions.

To have all broker account numbers associated,

the account holder should contact 02380 729 728

simple. effective. unique. Pg30

Section 3: Exceptions
The providers detailed in this section are those which can not be neatly
classified as being either Unipass or Username/Password setup.
How do I associate my agencies?

Zurich Allied Dunbar / Cofunds

Eagle Star / Sterling
You will need to sign the s2s agreement 3 times
Your DC will set this up for you. and either complete an agency opening form or
They will need your FSA Number and your a user upgrade form.
agency number(s).
Your DC will work with you on this.
Other useful information:

Supported Pension policies for Zurich (Eagle Transact

Star, Allied Dunbar, Sterling)
are formatted with Please complete the A004 form, which your DC
can provide you with. Once completed, please
• 1 alphanumeric character then 5 numbers – send to transactforms@tpllp.com where the work
3 alphanumeric – 3 alphanumeric. will be completed.
(A12345-AAA-AAA, or 112345-BBB-BBB)
• Supported Bond policies for Zurich (Eagle
Star, Allied Dunbar, Sterling) are 8 numeric
(12345678) - must be in this format or RTV
will not be requested.
• Supported Collective Investments for
Zurich (Eagle Star, Allied Dunbar, Sterling)
are 1 alphanumeric – 6 numeric. (A123456,
or 1-123456).

Novia
Please send the following email to:
clientservices@novia-financial.co.uk

Hi, please set up the FTP link with True Potential

for <insert firm name>

Ascentric
We will sort this for you if you would like this set
up, please let us know

simple. effective. unique. Pg32

Real Time Valuations
Frequently asked
questions and tips:
The following questions are a small selection of things we are commonly
asked by both new and current users. We’ve added this section to help
further your understanding; of course, your DC will always be on hand to help.

Q. I cannot get a valuation via True Potential. Q. AXA 1066 error, what does this mean?

A. Please ensure you can get a valuation via
the provider website using the login details in the above AXA section.
passed to True Potential.
Q. I can get valuations for some but not
all of my policies.
A. Please ensure that you have all your
agencies under the logins we are using.
Q. Why do my Cofunds take so long to
set up?
A. Cofunds require a certain procedure to valuations page
be followed. We will guide you through
this process.
Q. I am a multiple adviser firm, what is
the best way to set this up?
A. The best process to follow would be to get
one login with access to all the agencies.
A. This means you need to complete the form
Q. I get an error saying ‘Clerical Medical Error’
please complete eservice form.
A. Please contact your DC for this form.
Q. How can I obtain a real time valuation
using the True Potential system?
A. Real time valuations can be obtained by:
- Clicking ‘obtain RTV’ on the policy
- Generating a clients portfolio
- When a client logs into their client website
- Clicking ‘update portfolio’ within
Asset Allocation
Q. My Unipass has expired, what should I do?
A. Send the new one to us.

Q. My username / password has changed

for a provider?

A. To us and we will do the rest for you.

simple. effective. unique. Pg33

The True Potential
Training Course
True Potential runs a dedicated training course for all new clients and it is
the ultimate responsibility of our training team to ensure that your transition
to True Potential is as smooth as possible.
True Potential believe that the best way to use your
system correctly is through thorough hands on
training at our Head Office.
What is the purpose of the course?
The primary purpose is to ensure you can leave
course with a great understanding of how you
and your business can use True Potential for the
best results.
You should already be familiar with ‘The Perfect
Sales’ process, something your introducer will
have spoken to you about, and it is this that
forms the foundations of your 3 days with us.
The course will show you how to use this to your
advantage; making sure you stay ahead of your
competitors. We will show you how to convert a
prospect into a client, and a client into a web user.
By the end of the course attendees will
be able to:
• Use multimedia applications
• Navigate, populate and maintain a client website
• Submit business
• Chase business electronically with providers
• Adhere to FSA regulatory requirements
• Reconcile all commissions
We look to achieve all of these when you’re in
Newcastle; through training you and providing
you with the necessary tools to run your
business effectively.
simple. effective. unique.
When should I expect to be invited
on course?
There are several factors that play a part in inviting
someone to attend the training course - attendees
usually fall into one of three categories: those
clients who are already authorised; clients using
True Potential’s ‘transitional arrangement’; and
clients not using the ‘transitional arrangement’ but
are requiring authorisation.
• Clients who are already authorised will
usually be invited to attend the course within
3 weeks of joining.
• Clients who are not authorised but are using
the ‘transitional arrangement’, will usually be
invited to attend the course within 1 week of
their application being submitted to the FSA.
• Clients who are not using the ‘transitional
arrangement’ but require authorisation
will follow the same process as those already
authorised. You are usually invited within 3
weeks once your authorisation is complete.
The reason for these gaps is that we want your
system as configured as much as possible
before attending course. Each client is different
so it essential that you work with your DC to get
you into the best possible position. This then
means that you leave course and can begin
using True Potential immediately.
Pg35
What does the training course entail? Who do we send to Newcastle for
the training?
The training course is a residential course here
in Newcastle and you will be expected to arrive As mentioned, Monday and Tuesday
in time to start the course at 9am on Monday concentrate on the client –this is very much
morning. The course is 3 days long and will an advisory role. We would recommend you
cover the end to end solution. Each day will send at least one adviser who will be capable
start at 9am and finish around 5pm. of absorbing and understanding the training in
order to pass this on to those unable to attend.
Agenda: With regards to Wednesday, as this is business
management an administrator would be beneficial.
Monday and Tuesday is very client focused. We
will cover the client websites and the client file Ultimately it is down to you as the principal of
in detail – items such as portfolio, valuations, your company to determine who would be most
fees, and writing new business. suitable for the training course. On average we
receive 1 to 2 advisers and 1 administrator.
Wednesday will cover the business management
aspect – items such as compliance/TCF, commission
processing and management information.
What do we need to bring?
Once the system has been covered in full, you
All course training material is provided, however
will have the opportunity to spend some quality
if you wish to make notes you will need to bring
time with your DC – this will take place on
a notepad and pen. We ask that you attend
Wednesday afternoon.
wearing business attire.
As you will have been communicating with your
DC via pipeline, you should already have an
understanding of what is expected of you prior
to going live. These meetings have no formal
agenda as they depend entirely on the status of
the company at that point in time, however the
likely items covered will be real time valuations,
data extraction (if applicable), agencies, and
Gabriel dates.

simple. effective. unique. Pg36

Suggested System Guide
True Potential is a ‘cloud based’ system. This means that you can access it
from anywhere in the world, from a range of devices, provided you have
access to the internet.
As a rule, we support a range of different computer and software
configurations, however, for optimal performance, the below
specifications are recommended. If you have any further questions, your
DC will be more than happy to help you.
Hardware and operating platforms
True Potential works on both Microsoft and
Apple desktop and laptop machines.
For optimum performance we recommend that
Microsoft 7 or Apple OS X is used.
As a minimum, we’d recommend using nothing
earlier than Microsoft XP or Apple OS 9.
Please note that the offline factfind does not
work on Apple operating systems.
Software used
True Potential only requires a web browser to
function. Internet Explorer and Firefox are the
browsers that we recommend best.
For optimum performance, we recommend
using IE8 or Firefox 3.
As a minimum, we’d recommend using nothing
earlier than IE6 or Firefox 2.
simple. effective. unique.
Mobile devices
True Potential supports the following
mobile devices:
• iPhone (via app only)
• iPad (via app only)
• Google Android devices
• Blackberry devices
• Windows mobile devices
Each of these devices have had specific
applications built for them; you can also access
sections of True Potential using mobile HTML.
Please note that mobile devices should be used in
conjunction with a separate PC for best practice.
Access to the Internet
• A broadband connection. You can use either
a wireless or wired connection.
• If you are using mobile internet, ensure that
your mobile provider can give you a
consistent 3G connection.
Pg38
Appendix:
1. Supported Real Time
Valuation Providers.
2. Supported systems.
3. Data fields supported.
Appendix 1: Supported Real Time Valuation Providers.

Name of Provider Unipass Username/Password Exceptional

Aegon Scot Eq x
Ascentric x
Aviva x
AXA x
Canada Life x
Clerical Medical x
Cofunds x
Fidelity x
Friends Provident x
Legal & General x
LV= Liverpool Victoria x
Novia x
Prudential x
Scottish Life x
Scottish Mutual x
Scottish Widows x
SIPP Centre x
Skandia Investment Solutions x
Skandia Life x
Standard Life x
Transact x
Zurich Allied Dunbar x
Zurich Eagle Star x
Zurich Sterling x

simple. effective. unique. Pg40

Appendix 2: Supported systems

True Potential can extract your data from a wide variety of sources. These include:

• First Software • Intelliflo • Quay • Plum • Bluecoat

• Client Assyst • JCS • Sesame • Durell • 2Plan

If your system is not listed above then there is every possibility that True Potential will still be able to
work with you to extract your data. Your DC can help with this process.

Appendix 3: Data fields supported

True Potential extracts a wide variety of your data from your current platform and uses this to populate
your True Potential system.

This data is an inclusive list of what can be extracted:

Data Transfer – Client details Data Transfer – Policy details

ID Legacy client reference from system if available ID Legacy policy reference from system if available

Title Mapped to defined list Company ID

Forename Company Name Mapped to defined list

Surname Policy Type ID

Gender Mapped to defined list Policy Type Mapped to defined list

NI Number Contract Number

Relationship to client Client / Prospect Premium
Home Address Line 1 Typically Number / Street Premium Frequency Mapped to defined list

Home Address Line 2 Premium Frequency Desc Mapped to defined list

Home Address Line 3 Start Date In Force Date

Home Address Line 4 Policy owners As client ID from above

Home Address Town Original adviser As adviser ID

Home Address County Servicing adviser As adviser ID

Home Address Post Code Expected commission Total written commission figure

Home Tel Agency Agency code related to this policy

Home Email Address Business Type

Work Tel Sum Assured
Work Email Address Policy Status
Mobile

simple. effective. unique. Pg41

Waterfront 4
Newburn Riverside
Newcastle upon Tyne
NE15 8NY

t: 0871 700 0007

www.tpllp.com

Registered in England and Wales as a Limited Liability Partnership No. OC326607