st

To: Ms. XX 1 October 2010

Director
ABC COMPANY
Dubai, UAE

Dear XX

PROPOSAL FOR ABC COMPANY RETAIL

Assessment Centers Design & Process Certification

Thank you for considering Global Management Consultants for your above training requirement. Enclosed is the
proposal, which, once you have gone through it, can be further reviewed and fine-tuned to your business
requirements.

Thank you and best regards.

Saira Akbar

Chief Executive Officer

Global Management Consultants

UAE | Pakistan | India | Saudi Arabia

Tel +971 4 3317789 | Mobile +971 50 6540905 | Fax +971 4 3317266 | Email saira@global-dubai.com | Visit www.global-dubai.com
Address | White Swan Building, Office Number 901, 9th Floor, Sheikh Zayed Road, PO Box 7722, Dubai, UAE

Global's Values | Leadership | Passion | Honesty & Integrity | Respect | Unlearn to Learn | Have Fun
PROJECT SCOPE

CLIENT PROFILE Page | 2

is region’s premier events management, marketing and promotions organisation. The company is now seeking to structure its
recruitment processes.

ABC COMPANY BUSINESS BRIEF FOR THIS PROJECT

Objective

To do a train the trainer for ABC COMPANY HR team in design and deliver assessment centre process

GLOBAL MANAGEMENT CONSULTANTS

ASSESSMENT CENTERS DESIGN & PROCESS CERTIFICATION

Page | 3
Who should attend

The Certification would be for practitioners, trainers and HR specialists wanting to develop expertise in assessment centre
assessing. Ideally they would have some work experience already, not necessarily in selection.

Certification overview

This Certification will give an in-depth knowledge and execution of assessment centers and the skills of being an assessor. The
Certification will include an overview of research on selection methods, focusing particularly on assessment centers, certification in
profiling tools, as well as an online EPIC account to use profiling tools.

The approach is to blend research findings / theory with practice. The research on selection and assessment will be provided, and
delegates will be asked about their own understanding and experience of selection methods, and particularly assessment centers.
The research and discussions will look at why organizations use assessment centers and when it is most appropriate to run
assessment centers.

The link between assessment centers, job roles, profiling and competencies or behavioral indicators will be explored. The different
ways to design assessment centers will be looked at. The group will be given design and conduct real life assessment center and
will try assessing using recorded material. The delegates will be observed by the facilitator, and given some feedback on their
assessing skills. They will look at the wash-up session. They will critically review the way behavior is measured in assessment
centers in order to understand how they might design centers to minimize bias and judgment errors.

Aims of the Certification

 To give delegates an up to date understanding of how assessment centers compare with different selection methods and
where assessment centers are placed in relation to validity and reliability.
 To give an in-depth understanding of two very different assessment centre design approaches and how they use
behavioral indicators or competencies and consider how to design high quality assessment centers.
 To explain to delegates the bias that can influence selection decisions and to encourage delegates to minimize such bias
in their decisions.
 To give delegates the opportunity to try a widely accepted approach to assessing for selection and receive feedback on
their assessing skills.
 Learn about good practice in wash-up discussions and assessment centre design.

GLOBAL MANAGEMENT CONSULTANTS

Projected outcomes and benefits of attending
If you attend this Certification, you will:

Page | 4
 Learn about up to date research on assessment centers as a method of selection.
 Learn about bias in selection and raise self-awareness of your own biases.
 Learn about good practice in wash-up sessions.
 Critically review and consider how design.

Psychological theory underpinning the Certification

The theory underlying the use of assessment centers is based on early selection methods used in the military to collect reliable
evidence of how people would perform in the workplace. Later research reviewed and compared the main selection methods
including assessment centers. This research demonstrates that assessment centers are useful in providing valid and reliable
information for selection decisions. The psychological theory of bias in how we perceive others is drawn from social psychology,
but is important to minimize selection errors. All these aspects of psychological theory will underpin the Certification.

Pre/post work required

Design & Run Real Life Assessment Center

Duration

4 DAYS – Assessment centre process and DiSC profiling

1 DAYS – Design live Assessment Centre
2 DAYS – run live Assessment Centre

Certification Contents

Day 1
 My best recruitment experience
 My worst recruitment experiences
 My style of recruitment
 Traditional recruitment vs. modern recruitment methods

GLOBAL MANAGEMENT CONSULTANTS

  Traditional interviews vs. modern interview styles
 What is an Assessment Center
 Assessment Center vs. development centers
 Anatomy of an assessment centers
 The Assessment Center Process & Checklist Page | 5
 Distinguishing Between Leaders and MAFA’s
 CASE STUDY - Sales vs. Selling Professionals
 A Comparison of the Predictability of Various Selection/Assessment Tools
 Who Uses Assessment Centers
 What Positions & Job Types Can Be Successfully Assessed Through An Assessment Center
 Assessment Center Is Not Effective For Some Positions & Job Types
 Logistics Required To Run An assessment Center
 What Other Processes Have To Be Used With Assessment Center As Support Selection Tools
 Assessment Center – Critical Success Criteria
o Corporate profile
o Job profile
o DiSC RBA – Role Behavior Analysis
o DiSC - Candidate Profile Analysis
o Competency Dictionary
o Set of assessors and brief
o Relevance of exercises
o Assessment Center stationary
 Positive Outcomes measurement and process
 Assessment Center Road Map & Checklist
 The Day Of Assessment Center
 Prepare Assessment Center results report

Day 2/3
 What Is Inscape
 DiSC® Theory & Research
 Overview Of DiSC® Styles & Graphs
 Learn About Your Strengths & What Happens If They Are Overused
 Learn How To Recognize The Styles Of Other People
 Learn How To Adapt Your Communication To Different Styles
 Giving Feedback To A Candidate
 DiSC ® Real Life : Conversation, Teams
 Counseling & DiSC®

GLOBAL MANAGEMENT CONSULTANTS

  Emotional Intelligence & Self Esteem
 Preparing RBA – Role Behavior Analysis
 Analysis of live candidate DiSC profiles

Day 4 – Page | 6
 Prepare RBA – Role Behavior Analysis
 Prepare Competencies
 Prepare Job Profile
 Prepare candidate elimination process and decline process
 Design Assessment Center
 Interview line managers
 Develop written, verbal, group and individual exercises
 Develop panel interview questions and strategy
 Choose assessors
 Prepare assurors brief and brief them
 Design wash up sessions
 Choose venue and arrangements for the venue
 Prepare report formats
 Invite real candidates
 RSVP candidates

Day 5/6 – Live Assessment Center

 Welcome candidates
 Position assessors
 Run Assessment Center
 Eliminate candidates and create short lists
 Run technical tests
 Eliminate candidates and create short lists
 Run DiSC reports
 Panel Interview
 Final panel interview ( recommended )
 Wash up sessions
 Job offers
 Finalist candidates
 Send thank you and decline to candidates not selected
 Close Assessment Center

GLOBAL MANAGEMENT CONSULTANTS

Delegates will be informed to expect surprise guests in the audience for the assessment centres.

 PROGRAM CLOSE AND ADVANCE CERTIFICATE OF COMPETENCE

Page | 7

GLOBAL MANAGEMENT CONSULTANTS

Zipalope DiSC® Bag & Training Material

Inscape DiSC® Online System

Includes : Page | 8
 68 munities of high quality training videos
 16 PowerPoint
 16 handouts

1. DISC® COMMUNICATION WORKSHOPS

a. Improving Communication

b. Adapting Your Communication To Different

Styles

c. Effective Communication

2. DISC® CONFLICT MANAGEMENT WORKSHOPS

a. Managing Conflict And Resistance

b. Reducing Conflict

3. DISC® INTERPERSONAL WORKSHOPS

a. Recognizing And Using Your Strengths To Your

Advantage

b. Building Greater Self-awareness

4. DISC® LEADERSHIP WORKSHOPS 6. DISC® SALES WORKSHOPS

a. Maximizing Your Strengths As A Leader a. Getting The Most From Your Key Contributors

b. Recognizing And Removing Barriers To b. Recognizing And Removing Barriers To

Performance Performance

c. Getting The Most From Your Key Contributors c. Being Responsive To Customer Differences

5. DISC® TEAM MANAGEMENT SERIES d. Building A Sales Relationship

a. Improving Team Effectiveness

b. Improving Team Motivation

c. Team Effectiveness

GLOBAL MANAGEMENT CONSULTANTS

EPIC System & Credits Usage
Inscape DiSC® Online System

HOW IT WORKS – THE PROCESS

Bank Audi would initially be required to buy the credits, which would be stored in your system, and you
or we if you prefer, would run the reports from your system, as and when you require it. There is no
expiration of the credits and credit utilization is based ONLY as per report usage. In fact unused credits
can be recalled back, and reused for other purposes.

SETUP COST

SET UP is inclusive of :

 50 credits

 Dedicated Profiling Portal Creation

 Independent Administrative Control for Bank Audi

 Exclusive Set Up of Bank Audi logo and contact information (on-screen and in print)

 Opportunity to build group reports from stored data

 Easily regenerate group reports as staff changes

 Online Reports storage

Global Management Consultants

UAE | Pakistan | India | Saudi Arabia

Tel +971 4 3317789 | Mobile +971 50 6540905 | Fax +971 4 3317266 | Email saira@global-dubai.com | Visit www.global-dubai.com
Address | White Swan Building, Office Number 901, 9th Floor, Sheikh Zayed Road, PO Box 7722, Dubai, UAE

Global's Values | Leadership | Passion | Honesty & Integrity | Respect | Unlearn to Learn | Have Fun
EPIC SYSTEM REQUIREMENTS

 PC and Mac compatible

 Internet Access with a Microsoft Internet Explorer 5.0 or higher browser or a Netscape

 5.0 or higher browser

Page | 10

 Adobe Acrobat Reader version 4.0 or higher

Cookies need to be enabled

CREDIT CHARGES & PROCESSES

 The set up will include 50 start up, complimentary credits

 However, Every time your EPIC account runs out of credits, you will need purchase and top up credits. PER Credit Pricing
negotiated exclusively for Bank Audi is USD5.00 ONLY

Critical Report Details Number of Credits

Required Per Report
DiSC® Classic 1.0 10 credits
DiSC® Classic 2 Plus 20 credits
DiSC® Classic 2.0 10 credits
DiSC® Facilitator Report 15 credits
DiSC® PPSS - General Characteristics 15 credits
Approach to Managing Others 4 credits
Approach to Selling 4 credits
Relating to People and the Environment 4 credits
Strategies for Creating a Positive Relationship 4 credits
Strategies for Managing 4 credits
Strategies for Sales Management 4 credits

Other Report Details Number of Credits

Required
DiSC® Group Culture Report 15 credits

GLOBAL MANAGEMENT CONSULTANTS

DiSC® PPSS - Comparison of Multiple PPS/RBA 5 credits
DiSC® PPSS - Comparison of Multiple PPSs 5 credits
DiSC® PPSS - Comparison of Multiple RBAs 5 credits
DiSC® PPSS - Comparison of Single PPS/RBA 5 credits
Page | 11
DiSC® PPSS - Role Behavioral Analysis (RBA) 5 credits
Team Dimensions Profile 10 credits

GLOBAL MANAGEMENT CONSULTANTS

OTHER IMPORTANT POINTERS

CERTIFIED TRAINERS
Page | 12
Global Certified Trainer - credential is for the practicing HR executives and
trainers. Completion of this certification will allow you to :

 Credentials to be taken from role to role

 Receive product coaching and training from Global Management Consultants
 Apply and use the specified HR or training product or coaching tools within your organization
 Print and use of specified Global Certified Trainer identity and logo on your business collateral and
credentials
 Access to Global Certified Trainer Support Team for work advise and career guidance.
 Regular updates on emerging trends, industry news and best practices.

CLIENT’S ROLE
CLIENT will be responsible for the following areas:

 Administrative support for managing, securing nominations for each session, as well as attendance
management
 All coordination, and administrative tasks related to transporting employees to and from training venue
 Provide point of sale material / collateral such as banners, etc. to dress up the venue for training
 TV, VCR, CD player etc. LCD PROJECTOR
 Stationery such as – pencils, staplers, punch, notepads
 VENUE – for training
 Catering - open tea and coffee / and lunch

GLOBAL’S ROLE
GLOBAL will be managing the following deliverables of the project:

GLOBAL MANAGEMENT CONSULTANTS

  Designing of the training program – internal
 Conduct TNA
 Deliver training sessions
 Give observations to ABC COMPANY Management
 Make recommendations Page | 13

 Provide post session feedback reports to CLIENT

 Training folders
 Printing of handouts
 Printing of certificates

Our Faculty
The Global Training Team will be used for delivery of the training, depending on availability, and as and when required
and in agreement with the client external trainers are also sourced, who in turn work closely with Saira Akbar to make
training a success :

NO. OF SUPERVISORS / MANAGERS TO BE TRAINED

3
NO. OF TRAINING GROUPS

GLOBAL MANAGEMENT CONSULTANTS

1
SCHEDULE
TBA

POST TRAINING Page | 14

 Certificates Of Competence for all delegates

 Final report & recommendations

GLOBAL MANAGEMENT CONSULTANTS

LOGISTICS & CONTRACTUAL TERMS

PROFESSIONAL FEE
The Certifications for up to maximum 3, delegates : Page | 15

 One On One Focus Group Pre-Training Session Included

 EPIC Account Set up Included

 Certification USDXXXX 1 Group

The above investment includes :

 Consultation with client throughout the life of the project

 One to one meetings with the delegates – Findings will be presented back to the management
 EPIC Set Up
 Preparation of training handouts
 Training material and handouts
 Executive Coaching
 Personal Coaching
 DiSC Profiling & Counselling
 Post training report and recommendations
 Advanced Certificate Of Competence for those who score 80% and more

ACTUAL COSTS CONSIDERATIONS

 Training Venue costs – Not applicable
 Meals & coffee – not applicable

PAYMENT SCHEDULE
 Pay in advance of each Certification

GLOBAL MANAGEMENT CONSULTANTS

CANCELLATION CLAUSE
In the event of cancellation of training program due to any reason, the following will apply :
 No charge if the cancellation is 60 days or more prior to the agreed training dates
 30% of agreed professional cost if the cancellation is between 30 to 59 days
 50% of agreed cost professional if the cancellation is less than 30 days Page | 16

 If the program has commenced already and the training is cancelled mid program then 100% cancellation
charge of agreed professional fee will be applicable.

PAYMENT DETAILS
Transfer to :
 Global Management Consultants,
 Emirates Bank International,
 Jumairah Branch,
 A/C : 101-10276548-01

DATE OF EFFECT
 TBA

CODE OF ETHICS & CONFIDENTIALITY & EXCLUSIVITY

Global Management’ employees will conduct themselves in an appropriate manner, according to ABC COMPANY ’s
organizational culture and values. Every consultant is expected to refrain from any activity, which creates a conflict of
interest with his or her consultative job responsibilities, or ABC COMPANY normal working hours. These include, but
are not limited to:

 Legal Requirements -- Global Management’ employees can not violate any local, or federal law in the course
of conducting business
 Confidentiality – all information such as reference material, client database, proposals, new project
blueprints, ideas/ projects under development will be regularly transferred to the Client Company, and / or
discussions/ minutes of meetings, training material will in effect become property of the client.
 Conduct - Global Management’ Employees are expected to conduct themselves in the appropriate manner
whilst in the company of outsiders and / or operating from the client offices, and are expected not to discuss
any aspect of the business, business leads, or RETAIL and policies of the client company.

GLOBAL MANAGEMENT CONSULTANTS

 Employment Offer – nor the Global Management’ employees, nor the client will engage in separate activities
other than stipulated in this agreement, Both companies are bound NOT MAKE JOB offers to each other’s
employees during the tenure of the above agreement, and 12 months after.
 Fairness - when conducting business with dealers and suppliers of the , Global ABC COMPANY
Page | 17
Management’ employees will always act in a fair and ethical manner, as per polices defined by the ABC
COMPANY , and those stipulated in Global Management Consultants’ contracts
 Gifts and Entertainment – Global Management’ employees cannot accept any gifts from any individual or
client company
This agreement shall be governed by and construed in accordance with applicable laws,
rules and regulations of the United Arab Emirates and the Emirate Of Dubai.
ABC COMPANY Global Management Consultants
UAE P.O Box 7722
Dubai, UAE

Saira Akbar
Chief Executive Officer
--------------------------------------------------------- ---------------------------------------------------------
Name & Role

Signature & Stamp/ Date: Signature & Stamp / Date:

GLOBAL MANAGEMENT CONSULTANTS

COPYRIGHT

The information contained in this document, is the property of Global Management Consultants, Dubai UAE and is
strictly private and confidential. It is disclosed to ABC COMPANY solely on the basis that ABC COMPANY shall: Page | 18

1. Use it solely for the purposes of a confidential assessment of the information contained therein.

2. Not use it for any other purposes whatsoever.

3. Not by any means, copy or part with possession of it, or any part of it.

4. Not use any ideas, marketing strategies, figures, financial spreadsheets, computations or recommendations contained, without the express
permission of the authors and the payment of suitable remuneration.

5. Take all steps necessary to prevent it from being disclosed to, or coming to the attention of any party other than those employees of ABC
COMPANY that need to see it for the purposes of the assessment referred to in 1 above: and,

6. Return it to the joint authors forthwith upon request.

©
GLOBAL MANAGEMENT CONSULTANTS, DUBAI UAE 2010

GLOBAL MANAGEMENT CONSULTANTS