KARNATAK UNIVERSITY
DHARWAD
Shri. B.V.V.Sangha’s
2006-2007
PROJECT TITLE
SUBMITTED BY
SHRI B.V.V.SANGHA’S
CERTIFICATE OF APPROVAL
PROJECT REPORT
2006-2007
Dharwad.
INTERNAL: DIRECTOR:
Prof. SUBRAMANIAM Prof. SUBRAMANIAM
Examiners:
1.
2.
I here by declare that this project report titled “ A study on Life Time Super plan of ICICI
Prudential Life Insurance Co.Ltd.”, under taken at ICICI Prudential Life Insurance Co,
LTD, Hubli, submitted by me in partial fulfilment for the degree of “ Master of
Business Administration” of Karnataka University ,Dharwad for the academic year
2006- 07 is genuine and bonfied work.
To the best of my knowledge and belief the matter is not submitted earlier for the
award of any degree either to Karnataka University, Dharwad or any other University.
DATE:
PLACE:
SAPNA N. PATTANSHETTI
MBA II Semester
This project gives me an opportunity to express my heartly thanks to those who helped
me directly or indirectly in the completion of project report.
I would like to express my gratitude Mr. SHRINIVAS JANGAL for their kind
permission to take this project at their esteemed organization. I express my sincere
gratitude to Mr. Naveen Kumar Naidu, UNIT MANAGER of ICICI Prudential Life
Insurance Company Ltd. Hubli.They guided me in each and every step, and also helped to
make the project report successfully and I also thank the Staff of ICICI Prudential Life
Insurance Company.
I would like to express my deep sense of gratitude to our beloved director and my
guide Prof. SUBRAMANIAM ,for his excellent guidance and constant inspiration and
support. And also I would like to thanks all the faculties of the institute.
I express my sincere thanks and dedicate my work to my parents and friends who
have been always a moral support and strong pillars at all works of my life.
SAPNA N. PATTANSHETTI
MBA II Semester
Part-II
Functional Analysis
Plan Analysis
Part- III
1. Findings
2. Suggestions
3. Conclusion.
4. Annexure
India's Number One private life insurer, ICICI Prudential Life Insurance Company is a
joint venture between ICICI Bank-one of India's foremost financial services companies
and Prudential plc- a leading international financial services group headquartered in the
United Kingdom. Total capital infusion stands at Rs. 20.60 billion, with ICICI Bank
holding a stake of 74% and Prudential plc holding 26%.
From the study suggest the investors that , as the Life Time Super is a better tool
for integrated financial planning investing in Life Time Super creates asset by providing
flexible choice of funds to invest, it accumulates the asset by having the flexibility of
increasing investor accumulation by putting in extra premium whenever investor have
some money to put in. It also provides some other features like riders which protects the
health of the investor and meets the needs of Life stages. It has different benefits like
switching options, maturity benefit and death benefits.
From the study conclude that Life Time Super is a better as compared to any other
plans. It takes care of the investment and provides the protection against the health
hazards. Thus Life Time Super is the product that satisfies totally a different set of needs
and death benefit as a multiple of the annual premium .Thus, this is how Life Time Super
helps an investor to create, protect, and accumulate his investments.
Many may not be aware that the life insurance industry of India is as old as it is in
any other part of the world. The first Indian life insurance company was the Oriental Life
Insurance Company, which was started in India in 1818 at Kolkata.
A number of players (over 250 in life and about 100 in non-life) mainly with
regional focus flourished all across the country. However, the Government of India,
concerned by the unethical standards adopted by some players against the consumers,
nationalised the industry in two phases in 1956 (life) and in 1972 (non-life).
The insurance business of the country was then brought under two public sector
companies, Life Insurance Corporation of India (LIC) and General Insurance Corporation
of India (GIC).
In line with the economic reforms that were ushered in India in early nineties, the
Government set up a Committee on Reforms (popularly called the Malhotra Committee)
in April 1993 to suggest reforms in the insurance sector. The Committee recommended
throwing open the sector to private players to usher in competition and bring more choice
to the consumer.
India's Number One private life insurer, ICICI Prudential Life Insurance Company
is a joint venture between ICICI Bank-one of India's foremost financial services
companies-and Prudential plc- a leading international financial services group
headquartered in the United Kingdom. Total capital infusion stands at Rs. 20.60 billion,
with ICICI Bank holding a stake of 74% and Prudential plc holding 26%.
They began their operations in December 2000 after receiving approval from
Insurance Regulatory Development Authority (IRDA). Today, their nation-wide team
comprises of over 580 offices, over 234,000 advisors; and 22 bancassurance partners.
ICICI Prudential was the first life insurer in India to receive a National Insurer
Financial Strength rating of AAA (Ind) from Fitch ratings. For three years in a row, ICICI
Prudential has been voted as India's Most Trusted Private Life Insurer, by The Economic
Times. As they grow their distribution, product range and customer base, they continue
to tirelessly uphold their commitment to deliver world-class financial solutions to
customers all over India.
ICICI BANK
It is India's second largest bank and largest private sector bank with over 50 years
presence in financial services and with assets of over Rs 3446.58 bn as on March 31,
2007. The Bank offers a wide range of banking products and financial services to
corporate and retail customers through a variety of delivery channels and through its
specialised subsidiaries in the areas of investment banking, life and non-life insurance,
private equity and asset management. ICICI Bank is a leading player in the retail banking
market and services its large customer base through a network of over 950 branches and
extension counters, 3300 ATMs, call centers and internet banking to ensure
PrudentialPlc
In Asia, Prudential is the leading European life insurance company with life
operations in China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, the
Philippines, Singapore, Taiwan, Thailand, Vietnam. Prudential is the second largest retail
fund manager for Asian as at June 2006.
Its fund management business has expanded into a total of ten markets : China,
Hong Kong, India, Japan, Korea, Malaysia, Singapore, Taiwan, Vietnam and United Arab
Emirates.
The ICICI Prudential edge comes from their commitment to their customers, in all
that they do - be it product development, distribution, the sales process or servicing.
Following are the important points to know what makes ICICI Prudential No.1
1. Their products have been developed after a clear and thorough understanding of
customers' needs. It is this research that helps them develop Education plans that
offer the ideal way to truly guarantee child's education, Retirement solutions that
are a hedge against inflation and yet promise a fixed income after retire, or Health
insurance that arms customer with the funds they might need to recover from a
dreaded disease.
2. Having the right products is the first step, but it's equally important to ensure that
their customers can access them easily and quickly. To this end, ICICI Prudential
has an advisor base across the length and breadth of the country, and also partners
with leading banks, corporate agents and brokers to distribute their products
3. Risk management and underwriting practices form the core of their business.
With clear guidelines in place, they ensure equitable costing of risks, and thereby
ensure a smooth and hassle-free claims process.
4. Entrusted with helping customers meet their long-term goals, they adopt an
investment philosophy that aims to achieve risk adjusted returns over the long-
term.
5. Last but definitely not the least, their 16,000 plus strong team is given the
opportunity to learn and grow, every day in a multitude of ways. They believe this
keeps them engaged and enthusiastic, so that they can deliver on their promise to
cover customer, at every step in life.
To make ICICI Prudential the dominant Life and Pensions player built on trust by
world-class people and service.
VALUES OF COMPANY :
Every member of the ICICI Prudential team is committed to 5 core values: Integrity,
Customer First, Boundaryless, Ownership, and Passion.
The success of the company will be founded in its unflinching commitment to these 5
core values. Each of the values describe what the company stands for, the qualities of
company people and the way they work
Customer First
Boundaryless
Passion
Boundless energy and enthusiasm
1. Exhibit winning instinct.
2. Demonstrate speed and urgency for achieving result.
3. Challenge status quor do things differently.
Integrity
Be honest and fair in what you say and do
1. Practice what you preach.
2. Stand up honesty and fearlessly for what is right.
3. Act in a consistent and aquitable manner.
• Understanding the needs of customers and offering them superior products and
service
Branch manager
Board of Directors
The ICICI Prudential Life Insurance Company Limited Board comprises reputed
people from the finance industry both from India and abroad.
Mr. M. P. Modi
Mr.R Narayanan
Distribution
ICICI Prudential has one of the largest distribution networks amongst private life insurers
in India. As of January 31, 2007 the company has over 540 offices across the country and
over 200,000 advisors.
The company has over 20 bancassurnace partners, having tie-ups with ICICI
Bank, Federal Bank, South Indian Bank, Bank of India, Lord Krishna Bank, Idukki
District Co-operative Bank, Jalgaon Peoples Co-operative Bank, Shamrao Vithal Co-op
Bank, Ernakulam Bank and 9 Bank of India sponsored Regional Rural Banks (RRBs). It
has also tied up with NGOs MFIs and corporates for the distribution of rural policies
Compliance –‘We ensure that every action is within the regulator framework!!!’
CCU-‘we ensure that every rupee is spent economically, prudently, cost effectively!!!’
Distribution payouts – ‘we roll out commission payouts, referral, bonuses, contest spends
& effectiveness…. Basically the sales goodies!!!’
• Performance Management
The Policies and procedures laid down here promote the philosophy of the
Company with regard to standards of excellence; terms of employment;
employment Development; and employment services. The objective of the section
is to inform the policies related to Travel, Compensation, Med claim, Transfers
etc…
There are 4 solution groups which are aligned with the different function of the
company.
All the forward thinking business are headed for web, as web presence integrated
with back end system allows for a strong self-service paradigm to be built for customers
and partners. We have solutions Group- Web which is constantly trying to provide real-
time information to our CRM initiative using the Goldmine packages, catering to the
Sales Force for lead management, and to customer’s services, for handling
quires/complaints/request.
Our group also has an architect who is in charges of developing and maintaining a
blueprint for the enterprise as a whole. This team works as an in house R&D Solution
group, exploring various tech initiatives for the future. Finally, our Corporate Solution
Group caters to the information needs of the corporate function like HR and financial.
This team also works towards running initiatives to drive up usages and derive returns on
our IT investments.
Reforms in the Insurance sector were initiated with the passage of the IRDA Bill
in Parliament in December 1999. The IRDA since its incorporation as a statutory body in
April 2000 has fastidiously stuck to its schedule of framing regulations and registering the
private sector insurance companies.
The other decisions taken simultaneously to provide the supporting systems to the
insurance sector and in particular the life insurance companies was the launch of the
IRDA’s online service for issue and renewal of licenses to agents.
The approval of institutions for imparting training to agents has also ensured that
the insurance companies would have a trained workforce of insurance agents in place to
sell their products, which are expected to be introduced by early next year.
Since being set up as an independent statutory body the IRDA has put in a
framework of globally compatible regulations. In the private sector 12 life insurance and
6 general insurance companies have been registered.
Broadly, insurance plans can be distinctly divided into ULIPs and traditional
plans. A brief detail of both segments.
1. Flexibility
• Flexibility to choose Sum Assured.
• Flexibility to choose premium amount.
• Option to change level of Premium /Sum Assured even after the plan has started.
• Flexibility to change asset allocation by switching between funds
2. Transparency
• Charges in the plan & net amount invested are known to the customer
• Convenience of tracking one’s investment performance on a daily basis.
3. Liquidity
4. Fund Options
These are the oldest types of plans available. These plans cater to customers with
a low risk appetite. Some of the common features of traditional plans are:
1. Steady Investment
Major chunk of investible funds are in debt instruments
Steady and almost assured returns over the long term
2. Features
Death benefit is Sum Assured + guaranteed & vested bonus
Helps in asset creation as they are for a long tenure
Premium to Sum Assured ratios are fixed for each plan and age.
Generally withdrawals are not allowed before maturity
Products
These solutions give the customer the dual benefit of protection along with the potentially
higher returns of market-linked instruments.
CashPlus
It is a traditional endowment savings plan that offers life protection along with
adequate returns.
CashBak
These are unit-linked plans that offer customers the flexibility and control to
customize the policy to meet the changing needs at different life stages. Each offer 4 fund
options - Preserver, Protector, Balancer and Maximiser.
LifeTime Plus-is the only unit-linked plan that provides the family with both,
Sum Assured AND Fund Value. Both these amounts ensure customer loved ones remain
financially secure, regardless of life's uncertainties. This ideal wealth creation plan also
serves as a protective insurance cover.
LifeLink Super
It is a single premium unit linked insurance Plan which combines life insurance
cover with the opportunity to stay invested in the stock market. It works best for
investors who have in mind long-term financial goals, such as the education of a
child or the purchase of a larger home.
simply, Premier Life Gold ensures customer to enjoy long-term benefits even
when they make short-term investments.
InvestShield Cashbak
Protection Solutions
LifeGuard
Child Plans
Education insurance
SmartKid New Unit-linked Regular Premium is a unit-linked plan, which enables parent
and their child to accumulate wealth by virtue of the performance of the underlying
market-linked instrument.
Premium: The minimum premium to be invested is Rs. 10,000 per annum. After
deducting premium allocation charges from the premium, the remaining amount will be
invested in a fund of their choice.
Sum Assured: The minimum Sum Assured that the policyholder can opt for is Term *
Annual Premium/2, subject to minimum of Rs 1 lac.
Policy term: The term of the policy will be calculated as the difference between child's
current age and the age of child when the policy matures.
Mortality, Policy Administration charges: These and other charges will be deducted
from the units in the fund.
SmartKid New Unit-linked Single Premium works in much the same way as
SmartKid New Unit-linked Regular Premium policy mentioned above. The only different
feature is the premium amount will be required to pay only a single premium, which starts
at as low as Rs. 50,000
Flexible investment option: Choosing the amount of premium with which you
wish to safeguard child's education.
Flexible policy tenure: The tenure of the plan will be calculated as the
difference between child’s current age and his or her age at which the policy matures.
ForeverLife
It is a traditional retirement product that offers guaranteed returns for the first 4 years and
then declares bonuses annually.
It is a regular premium unit linked pension plan that helps one accumulate over the long
term and offers an annuity option (guaranteed income for life) at the time of retirement.
Health Solutions
Health Assure is a regular premium plan which provides long term cover against 6 critical
illnesses by providing policyholder with financial assistance, irrespective of the actual
medical expenses. Health Assure Plus offers the added advantage of an equivalent life
insurance cover.
It is a regular premium plan that pays cash benefit on the diagnosis as well as at different
stages in the treatment of various cancer conditions.
Diabetes Care:
Diabetes Care is the first ever critical illness product specially for individuals with Type 2
diabetes. It makes payments on diagnosis on any of 6 diabetes related critical illnesses,
and also offers a coordinated care approach to managing the condition. Diabetes Care
Plus also offers life cover
ICICI Prudential also offers Group Insurance Solutions for companies seeking to
enhance benefits to their employees.
ICICI Pru's group gratuity plan helps employers fund their statutory gratuity obligation
in a scientific manner. The plan can also be customized to structure schemes that can
provide benefits beyond the statutory obligations.
ICICI Pru offers both defined contribution (DC) and defined benefit (DB) superannuation
schemes to optimise returns for the members of the trust and rationalise the cost.
Members have the option of choosing from various annuity options or opting for a partial
commutation of the annuity at the time of retirement.
ICICI Pru's flexible group term solution helps provide affordable cover to members of a
group. The cover could be uniform or based on designation/rank or a multiple of salary.
The benefit under the policy is paid to the beneficiary nominated by the member on
his/her death.
Riders are extra benefits attachable with the main policy, which provides added
protection against specific risks at a nominal extra cost.
Features of Riders
ICICI Pru Life offers flexible riders, which can be added to the basic policy at a
marginal cost, depending on the specific needs of the customer.
If death occurs as the result of an accident during the term of the policy, the beneficiary
receives an additional amount equal to the rider sum assured under the policy. If the death
occurs while travelling in an authorized mass transport vehicle, the beneficiary will be
entitled to twice the sum assured as additional benefit.
It protects the insured against financial loss in the event of 9 specified critical illnesses.
Benefits are payable to the insured for medical expenses prior to death.
Income Benefit:
This rider pays the 10% of the sum assured to the nominee every year, till maturity, in the
event of the death of the life assured. It is available on SmarKid and CashPlus.
Waiver of Premium:
In case of total and permanent disability due to an accident, the future premiums continue
to be paid by the company till the time of maturity. This rider is available with LifeTime
Super, LifeTime Super Pension and CashPlus.
Life Time Super policy is a regular-premium unit-linked policy, which offers potentially
higher returns that systematically enable to meet long-term financial objectives. In
addition, Life Time Super also provides the protective benefit of an insurance cover,
which keeps family secure, always.
Max.
SWITCHING OPTION
Under this option you can switch your investment between the funds at any time
(provided the policy is in force), depending on your financial priorities and investment
objective. In any policy year, 4 switches can be done free of charge. The minimum switch
amount is Rs.2,000.
Maturity Benefit
On maturity of this policy, you will be entitled to receive the Fund Value at the time of
maturity. Alternatively, you can opt for the Settlement Options available
Settlement Options
On maturity of the policy, you can choose to take the Fund Value as a structured benefit.
With this facility, you can opt to get payments on a yearly, half-yearly, quarterly or
monthly (through ECS) basis, for a period 3 of 1,2,3,4, or 5 years, post maturity
(settlement period) . At any time during the settlement period, you have option to
withdraw the entire fund value.
Death Benefit
In the unfortunate event of death during the term of the policy, the nominee shall receive
the higher of Sum Assured (net of permissible 1 partial withdrawals) and the Fund Value.
This option ensures that your life insurance cover continues in case you are unable to pay
premiums, any time after payment of first three years' premium. All applicable charges
Riders Benefit
Accident and Disability In the event of death or disability due to
Benefit Rider (ADBR) an accident, the rider benefit amount
would be paid accordingly
Critical Illness Benefit In the event of the Life Assured being
Rider (CIBR) diagnosed for any of the specified critical
illness, the rider benefit amount would be
paid.
Waiver of Premium In the event of total and permanent
Rider (WOPR) disability due to an accident, all further
premiums till maturity would be paid by
the company.
surrender values
Policyholder can surrender their policy. Surrender values are available to them after
deducting surrender charges and would depend on the number of completed policy years.
Following are the surrender values applicable after payment of full 3 years' premium.
Save : This is an activity that helps in the Asset Accumulation”. It has both short term
and long term perspective. The short term Perspective: is putting aside the extra money
after expenses into one place like a bank. The long-term perspective is when savings is
done keeping in mind certain specific goals.
Invest : This is an activity that focuses “Asset Creation”. It involves making money
from money. The focus here is on capital growth. This has a long –term perspective; for
example the money, which you save after having met your expenses, they put in various
long-term securities to gain returns and thereby creating financial assets. For example
they create assets by putting our savings into equity investments, thereby creating a
financial asset over a long-term or a by buying a property thereby creating a physical
asset. Where they invest depends on the level of risk tolerance.
Spend: This is an activity of using the money for your expenses. This can be done to
meet your day-to-day expenses or to meet any exigencies. A part of your income goes in
spending, which is nothing but protecting your lifestyles. So the act of spending is
nothing but protecting your life styles, your lives and hence your assets.
Income
The following diagram shows, the way to appreciate the need for better and sound
financial planning.
Income
This is situation in most of the house holds,
based on the premises of taking care of all
Customer expenses first before they can save
anything.
Spend
More often than not this results into financial
Failure over the Long-term.
Save
Financial Failure
Financial Dependency
Financial Independence
This is assumed to be the best possible form of financial planning. But this does not take
into consideration the one big
Concept-protection.
Income
Save
Invest
Spend
Life Insurance
The customer has the flexibility of choosing a sum assured that suits his life stage needs.
The customer has the flexibility of increasing the sum assured whenever he wishes. This
gives the customer the control to direct his investment in insurance as per the life stage
depending upon his needs.
Health Protection
The customer has the flexibility of choosing a rider cover that he wishes to take, which
can be a maximum of basic Sum Assured or 10,00,000 whichever is lower. Thus if the
customer is already covered with a medical policy, he can choose to have a lower Sum
Assured under the Health Rider that amount for investment. The customer also avails of
the tax benefits available under section 80D for the Critical Illness Rider Premium. The
riders are in-force till the age of 65 years, which gives the individuals the health
protection in the posy-retirement phase as well.
It also covers for the unfortunate event of “Living Dead” with the attachment of CIBR
Rider with it .This rider provides with cover against 9 critical illness without affecting
investment A/c at all. Total protection against the eventualities of your life and yet
keeping investment growing.
Lifetime Super provides the opportunity for long=term asset creation along with
protection. This product provides with flexible features so that customer can grow
investments in the long run. It is an established fact that putting aside money regularly
leads to long-term wealth creation.
The regular premium that customer pay is directed into his investment A/c as per the
option chosen by him. The value of this investment grows over time. Customer can track
the portfolio regularly and make changes depending on his needs.
It helps in asset creation in the following manner.
Various Investment
options, facility of
Withdrawals and Units that build up your
investing back in investment value
investment A/c
This is customer investment A/c.The units that are bought with the premium, which the
customer paid, first take care of their protection and then remaining amount is put into their
investment account. Here they have various options of investments as per their choice and
priorities. This is the account where their money grows over a long period of time.
By doing so , one would effectively, buy more units when the markets are down and he
prices are low, and fewer units at lower prices. Thus the average cost of acquisition of the
units would be less than the average unit price over the same period.
This approach helps in decreasing the Cost of acquisition of units as compared to the
average during the same period time, there by creating value in the long-term.
Asset Accumulation is the last key in financial independence and freedom apart from the
Life Time Super works like other Savings Bank A/c. Customer has the flexibility of
accumulating their money in Life Time Super just as they would do in a bank A/c.
He has the flexibility to take out money of their account for any of their requirements
without having to pay any costs, which is how they use their accumulation account.
They also have the flexibility of increasing their accumulation by putting in extra
premium whenever they have the money to put in .This gives them the benefit of getting
all the accumulation, all savings done only in one account, which is what a perfect
accumulation is all about. A unique opportunity for customer to accumulate all their
Asset Asset
Protection Creation Asset creation
with Rupee-cost
Cover against
Averaging,
the 3D Effect.
Opportunity to
Provides you
earn reasonably
with Death
high returns.
Benefit+Cover
Opportunity to
Against
invest in various
Disability+Cov
plans of
er Against
customer choice
Critical Asset
Illnesses Accumulation
rider
o Life Time Super also covers you for the unfortunate event of “Living
investments in long-run
o This plan has the flexibility to take out money of policyholder account for
any of their requirements without having to pay any costs, which is how
investment plan would always create value in the long-term for the policy
o The switch option gives the policy holder / investor the control to change
As the Life Time Super is a better tool for integrated financial planning, investing
in Life Time Super creates asset by providing flexible choice of funds to invest, it
putting in extra premium whenever investor have some money to put in. It also provides
some other features like riders which protects the health of the investor and meets the
Life Time Super is positioned as a long term wholesome financial products that
takes care of the investment, insurance makes and provides the protection against the
health hazards. Thus Life Time Super is the product that satisfies totally a different set of
needs and death benefit as a multiple of the annual premium. It also provides the
flexibility to control the insurance & savings, according to the needs of the individual at
Thus, this is how Life Time Super helps an investor to create, protect, and