10. What happens when my message encounters a switched off mobile, fax
machine or an answering machine?
When the system tries to deliver your message to a phone number which is switched off or
out of range the message will remain in the network for 30 minutes. As soon as the mobile
comes in range that message will be delivered to it.
12. Do you charge any setup fee or monthly rental to use the services?
No. It is FREE to register and you receive Free test credits to check our services.
13. What is credit ?
1 Message of (1-160 Character) = 1 Credit. So 1 Credit is utilized to send a message to any
mobile network (GSM or CDMA) in India.
19. Which are the operators in India where we can send SMS?
You can send SMS to almost any operator in India including GSM & CDMA.
21. Can I take a trial of your service before I buy some credits?
Yes. We can offer you some complimentary Free credits in our demo A/C when you Register
for our services.
23. What format of mobile numbers to be used when I create contact list or send
any message?
Just type the mobile number (e.g 9840059095). In case you wish to send a message to
multiple mobiles, separate the number with a Semi colon (;) Or just paste the list clicking on
Enter after every contact. Now we have added auto detect and add default Indian country
code.
26. What is the protocol of sending message? Can I send anything to any one?
No, Valueleaf provides you the best of the technology to ensure a better, fast, reliable and
secure way of communication. Using our service for sharing adult / porn content, spreading
of rumour, threatening language or any purpose which is against the law or causing
dissatisfaction to any one is prohibited. Violating this protocol may lead to suspension of
your account without prior notification.
33. I need a proper Invoice before the payment. From where I can request this.
You can request an invoice by sending an email to support@valueleaf.com
36. Kindly note that as per TRAI directive, all sender id's will be prefixed by a 3
character operator code (TA/TM/DA- etc) from the 1st of Feb 09.
All sender ids has been reduced to 8 characters. Hence you are requested to kindly make a
note and use sender id's within 8 characters, all sender id's longer than 8 characters will be
reduced to 8 characters.
37. Now the restrictions in sender id's from 01 Feb 2009, are as follows,
1. Dynamic Sender option disabled by the Telco.
2. Vulnerable sender ids - messages will be dropped.
2.1 Names of persons of repute, Political parties, City, state,
2.2 Sexually explicit, Pornographic
2.3 Unknown mobile numbers ( which are not owned by the sender , Not traceable)
2.4 Controversial , unacceptable
2.5 Not in compliance with Indian law
3. Sender id's not listed in Telco's Database - SMS Will be dropped
4. Numeric Number should be valid and the ownership of that number should be with the
vendor.
4.1 Invalid Indian mobile number
4.2 Valid / invalid international mobile numbers