IIM Kashipur

Master of Business Administration (MBA)

Operations & Supply Chain Management, Term II, Academic Year 2020-2021

Credit: 1

Syllabus

I. INSTRUCTOR DETAIL

Name: Dr. RK Padhy

Dr. Kunal Ganguly
Dr. Sunil Kumar Jauhar
Dr. Vivek Roy

Email: rkpadhy@iimkashipur.ac.in
kunal.ganguly@iimkashipur.ac.in
sunil.jauhar@iimkashipur.ac.in
vivek.roy@iimkashipur.ac.in

PS: If you have any question regarding how to get access to google classroom, please contact at
the given email ID’s for assistance. The preferred communication mode is through email or prior
appointment for discussion in the office. Sending messages on WhatsApp and making phone
calls are discouraged.

II. COURSE DESCRIPTION

Operations and supply chain management is the key to achieving competitive advantage for
organizations, whether they are in manufacturing or in the service industry. This course prepares
students to address the questions that an organization faces in its choice of products,
manufacturing technology, utilization of capacity, management of quality, costing and sourcing
of materials and customer-handling policies. This course lays the foundation for a career in
designing and managing business processes besides developing insights about strategic and
tactical aspects of operations and supply chain management.

III. PREREQUISITES
No prerequisites
IV. COURSE COMPETENCIES (CC) / LEARNING OUTCOMES
Upon completion of this course, the student will be able to:

 Develop the basic knowledge of the concepts of Operations and Supply Chain
Management (CC1) (PLO2B)
 Apply the concepts of Operations and Supply Chain Management to different application
domains (CC2) (PLO2B)
 Analyze the operational systems and processes (CC3) (PLO2A/B)
 Analyze how supply chain can make significant contribution to business results and to
cope up with uncertainties (CC4) (PLO2B)
 Develop the understanding related to the complexity of inter-firm and intra-firm
coordination and strategic alliances (CC5) (PLO2B)

V. TEXTBOOKS (REQUIRED MATERIALS)

Chase, R.B., Ravi Shankar & Jacobs, F.R. (2014), Operations & Supply Management. 15th
Edition, McGraw Hill.

RECOMMENDED MATERIALS

Ravi Anupindi, Sunil Chopra et al (2013) Managing Business Process Flows: Principles of
Operations Management, Pearson

Russell & Taylor, Operations Management along Supply Chain, Wiley

Krajewski, Lee J and Ritzman, Larry P., Operations Management: Processes and Value Chains,
Pearson

Mahadevan, B, Operations Management: Theory and Practice, Pearson Education

Additional reading materials will be distributed by the faculty. Students should also read
regularly newspaper/journal articles and go through relevant websites to have healthy discussion
in the class

VI. GRADING CRITERIA

As per MBA Manual

VII. COURSE ACTIVITIES TO MEET OBJECTIVES

The course will be primarily taught though a combination of class discussions, quizzes, term-
long project, and case analysis, and presentations.
 Complete Session
Modules Detail for all Readings Learning Objectives
sessions
 1. Operation Management as a
source of Competitive
1. Introduction advantage (CC1)
and Course Chapter 1, 2 of textbook
Overview 2. Productivity and Productivity
Measures (CC1)

1. Process Mapping and

Flowcharting (CC2)
A tutorial on business
Module I

2. System and
process improvement,
Process view of the
Journal of Operations
organization 2. Measuring and Improving the
Management
Process (CC2)
 
Exercise: Application of
Little’s Law in working
Capital Management Measures of process
3. Process
performance and process
performance
analysis (CC2)
Chapter 11 of textbook

4. Product
1. Describe the classify the
Attribute Process
types of process (CC1)
Competency
Readings: Chapter 5 and
8 of textbook 2. Formulate and solve facility
layout and capacity planning
5. Facility problems (CC2)
Planning
Module II

Assignment: Reading of
Goldratt and Cox, The 3. Able to evaluate capacity
Goal: A process of Alternatives (CC3)
6. Capacity Ongoing Improvement
Planning
  Case: Kanpur  
Confectioneries Private
Limited (A),
IIMA/BP0268(A)
Module III

7. Quality Case: A Note on Quality: 1. Understanding the concept of

Management The Views of Deming, Quality (CC1),
Juran and Crosby, (HBS) 2. Able to apply the Systematic
Problem-Solving Methodology
in real life with A3 thinking
(CC2 and CC3)
 8. Systematic
Problem Solving
  Exercise: Breakthrough
Project in a Medical  
Hospital,
  Chapter 12 of textbook  
Case: A standardized
Masala Dosa for every
Module VI

9. Design of
India (IMB 439) Product Design and Product
Products and
Development Process (CC1)
Services Chapter 3 of book Chase
and Jacob
Module V

Describe the concept of Project

10. Project
Chapter 4 of textbook Management and network
Management
planning Models (CC1)
Module VI

11.  Sales and

Describe the concepts of
Operations Chapter 19 of textbook
Aggregate planning (CC1)
Planning

1. Describe the Components of

forecasting demand, Time series
Module VII

methods, Forecast accuracy

12.  Forecasting Chapter 18 of textbook (CC1)
2. Solving forecasting problems
using Excel (CC2)
Module VIII

1.Explain the elements of

Inventory Management (CC1)

13.  Inventory 2.Explain Inventory Control

Chapter 20 of textbook
Management Systems, Economic Order
Quantity and Quantity discount
Models (CC1)

14.  Planning Case: Aviation spare 3. Explain Reorder Point, Order

Inventory in parts supply chain quantity for continuous and
Supply Chain optimization at Cathay periodic review system (CC1)
Pacific Ltd  
  
15.  Inventory Handout (Chopra –
Aggregation Meindl book)

1. Describe the three decision

phases, i.e., supply chain
strategy or design, supply chain
Chapter 14 of textbook planning, and supply chain
operations, and their
relationship with profitability
(CC5)
16-17. Strategic
Module IX

Framework to 2. Explain the Push/Pull view of

Analyze Supply Case: Bayer Crop supply chain, Customer needs
Chains Science and supply chain capabilities
(CC3)
Excel plc – Supply Chain
3.Explain Cost efficiency versus
Management at Haus
responsiveness goals (CC1)
Mart
4. Describe Global value chain
 
(CC5)
1.Explian Sourcing Strategy,
Chapter 16 of textbook
Module X

Make-Buy decision (CC5)

18-19. Sourcing
Management 2. Explain Risk Management,
Case: DD Traders Outsourcing, Off-Shoring and
E-Procurement (CC4)

Describe distribution and

Module 20. Logistics transportation (Modes,
Chapter 15 of textbook
XI Management Networks) with special
reference to India (CC5)

(Nb: The cases listed are indicative in nature and at the discretion of the instructor, alternative
cases may be adopted at the time of respective sessions)

Evaluation Components

Students will be evaluated based on assignment, group project, quizzes, mid-term exam, and
end-term exam. The weightage given to each of these components is listed as follows.
 S. Component Weightage (%) Duration of Nature of
No. Examination Examination
(Open Book
/Closed Book)
1 Class Participation 10% - -

2 Quizzes (throughout the 20% Between 15-25 Closed Book

term) (n-1 quiz marks will minutes
be counted)
3 Mid-term Exam 30% 1.5 hour Closed Book

4 End-term Exam 30% 2 hours Closed Book

5 Assignment and Project 10% - Presentation

Aassignment Summary and Grading Scale:

For reading assignments and directions, please follow the course syllabus directions.
Assignment topic Delivery Submission date
method

Reading of Goldratt and Cox, The Goal: A process of Presentation 5th session
Ongoing Improvement Individual
Benchmarking study for a select industry using secondary Online 18th session
data. Calculate the following: submission
 Total length of the chain Group Project
 Supply chain efficiency ratio
Working capital productivity
Study on outsourcing trends in select sector/industry. Online 20th session
Special reference to Atmanirbhar Bharat. Propose a submission
manufacturing/supply chain strategy Group Project

Class Discussions:

The class discussion will involve the readings assigned for the class, which may include book
chapters, articles, and cases. You are expected to have done all the assigned reading and to
actively participate in these discussions.
Quizzes:

Number of quizzes will be given at random and without announcement. Each quiz will cover the
material assigned for and/or discussed in that class. If you are late for class, you will not receive
extra time to complete the quiz. The missed quizzes shall not be made up under any
circumstances and you will receive zero points.

Case Analysis:

Each student will analyze the case individually assigned for that class. During the case
discussion, the student must be prepared to share his/her analysis when called upon and only
when called upon. S/he must move the discussion forward; simply paraphrasing others’ analysis
would earn negative points.

VIII. POLICIES

General Academic Misconduct Policy of IIM Kashipur:

IIM Kashipur is strongly committed to a policy of honesty in academic affairs. Students are
expected to do their own academic work. Students are awarded degrees in recognition of
successful completion of academic coursework in their chosen fields of study. Each student,
therefore, is expected to earn his or her degree on the basis of individual personal effort.
Consequently, any form of cheating or plagiarism constitutes unacceptable academic dishonesty.
Such academic misconduct will not be tolerated at IIM Kashipur, and thus will be penalized
according to the seriousness of the infraction, in conformity with the standards, rules, and
procedures of the Institute. Accordingly, students are well advised to keep in mind that
suspension and expulsion from the Institute are among the sanctions that may be imposed for
violations of the Academic Misconduct Policy.

Definitions:

 Plagiarism, as defined by the Little, Brown Essential Handbook for Writers, 4th edition,
is “the presentation of someone else’s ideas or words as your own. Whether deliberate or
accidental, plagiarism is a serious and often punishable offense” (Aaron, 2001).
 Deliberate plagiarism is “copying a sentence from a source and passing it off as your
own and, summarizing someone else’s ideas without acknowledging your debt, or buying
a term paper and handing it in as your own” (Aaron, 2001).
 Accidental plagiarism is “forgetting to place quotation marks around other writer’s
words, omitting a source citation because you’re not aware of the need for it, or
carelessly copying a source when you mean to paraphrase” (Aaron, 2001).

GUIDELINES:
The United States Naval Academy’s statement on academic plagiarism (USNA, 2004) provides
the following guidelines that will be implemented verbatim at IIM Kashipur.
1. Give credit where credit is due. Inevitably, you will use other people’s discoveries and
concepts. Build on them creatively. But do not compromise your honor by failing to
acknowledge clearly where your work ends and that of someone else begins. (USNA,
2004).
2. Provide proper citation for everything taken from others. Such material includes
interpretations, ideas, wording, insights, factual discoveries, charts, tables, and
appendices that are not your own. Citations must guide the reader clearly and explicitly to
the sources used, whether published, unpublished, or electronic. Cite a source each time
you borrow from it. A single citation, concluding or followed by extended borrowing, is
inadequate and misleading. Indicate all use of another’s words, even if they constitute
only part of a sentence, with quotation marks and specific citations. Citations may be
footnotes, endnotes, or parenthetical references. (USNA, 2004).
3. Recognize the work of others, even if you are not borrowing their words. Theories,
interpretations, assessments, and judgments are all intellectual contributions made by
others and must be attributed to them. (USNA, 2004).
4. Paraphrase properly. Paraphrasing is a vehicle for conveying or explaining a source’s
ideas and requires a citation to the original source. A paraphrase captures the source’s
meaning and tone in your own words and sentence structure. In a paraphrase, the words
are yours, but the ideas are not. It should not be used to create the impression of
originality. (USNA, 2004).
5. Cite sources in all work submitted for credit. Your instructor may also require you to
identify the contributions of others in drafts you submit only for review. Ask your
instructor for his or her citation requirements and any discipline-specific attribution
practices. (USNA, 2004).
6. Be cautious when using web-based sources, including Internet sites and electronic
journals. There is a common misperception that information found on the Internet does
not need to be cited. Web-based information, even if anonymous, must be appropriately
cited. Do not cut and paste or otherwise take material from websites without proper
citation. (USNA, 2004).
7. Provide a citation when in doubt. Always err on the side of caution. (USNA, 2004).
8. Papers will be routinely submitted to www.turnitin.com for review.

Cheating by Plagiarism:
Plagiarism is a form of academic misconduct. IIM Kashipur views plagiarism as the
representation of another’s work, words, or ideas, statement of facts not generally known as
one’s own without the use of an academically recognized method of citation. Work submitted at
IIM Kashipur must be the original work of the student. Original work may include the words and
ideas of others, but the source of these words and ideas must be indicated in a manner consistent
with an academically recognized form, style, and citation manual. Plagiarism subjects the student
to penalties pursuant to the Academic Misconduct Policy. Any student helping a student
plagiarize is considered as guilty as the student assisted.
Plagiarism involves using the words, information, insights, or ideas of another without crediting
that person through proper citation. Proper documentation is required for all source material, as
discussed in the individual course policy statement, which will be provided and explained by
each instructor during the first session of each course. It is your responsibility to know the rules
for proper citation – claiming ignorance of the proper citation rules is not an excuse for cheating.
One can avoid plagiarism by fully and openly crediting all sources used.

In the absence of guidance from the instructor, reference “APA Style Manual” (standards and
rules to be followed when referencing source material).

Cheating on Examinations and Assignments:

Academic misconduct consists of cheating of any kind with respect to examinations and
assignments as well as the unauthorized possession and/or use of exams, papers, and materials.
Cheating is defined and characterized by copying answers to examinations, quizzes,
presentations, and projects from a source not approved by the professor. This includes but not
limited to “crib” notes and “cheat” sheets, cell-phones, PDA’s, I-Pods, and of course, collusion
with your fellow student (neighbor). In addition the use of test banks, computers, answer keys,
stolen exams, and instructor’s manuals are expressly forbidden. (USNA, 2004).

Cheating subjects the student to penalties pursuant to the Academic Misconduct Policy. Cheating
includes, but is not limited to, the following:
 The unauthorized submission of work previously presented in another course.
 Having someone else write a paper for the student; purchasing a paper from someone or
through the Internet.
 Participating in an arrangement whereby work, classroom activity, or an examination is
done by another person.
 Unauthorized collaboration on assignments or work to be presented.
 Arranging to have others take examinations or to do assignments.
 Obtaining examinations prior to administration.
 Communicating or exchanging test information with other students during an exam or
quiz.
 The manipulating of recorded grades or other class records in a grade book or on a
computer system or the falsifying of such information.
 Bribery.

Cheating in IIM Kashipur will not be tolerated.

Discipline for Academic Misconduct:

The professor/instructor has the authority to determine whether plagiarism or cheating has
occurred. She or he will take the appropriate action depending upon the nature of the infraction.

Expulsion: Deliberate plagiarism is unethical and dishonorable! In cases of deliberate

plagiarism and cheating, the student is subject to immediate dismissal from the program. In
these cases, due process is afforded through the appeals process.
Failing Grade: Accidental plagiarism, or sloppy scholarship, is academically unacceptable. In
cases of accidental plagiarism, the professor/instructor has the authority to issue a failing grade
for the assignment or the course depending upon the severity of the infraction. In these cases, the
decision of the faculty member is final.

Disruption to Academic Process:

Disruption of the classroom or the teaching environment is unacceptable at IIM Kashipur and is
considered a form of punishable academic misconduct. This includes email or any other form of
communication. Disruption of the academic process includes act(s) or word(s) by a student in a
classroom or teaching environment that in the estimation of a faculty member deflects attention
from the academic matters at hand. Examples of such disruption encompass: noisy distractions;
persistent, disrespectful, and/or abusive interruptions; improper language, dress, and/or behavior;
and actions that present a danger to the health, safety, and/or well-being of a faculty member,
student, staff member, or guest. Disruption also includes tampering with, defacing, or stealing
library or online materials. Punishment for such disruption can range from a verbal reprimand by
the faculty member, to dismissal of the student from class with a grade of “F,” to suspension or
expulsion from the school.

References:
Aaron, J. (2001). The Little, Brown Compact Handbook. (4th ed.) Needham Heights, MA:
Pearson/Longman.
Mujtaba, B G. (2015), Nova Southeastern University, H. Wayne Huizenga School of Business
and Entrepreneurship, Course Outline on HRM4300 - Managing Workforce Diversity, accessed
through AACSB database [this course outline is prepared on the basis of this source]
USNA, (2004). United States Naval Academy 9USNA) Statement on Academic Plagiarism. May
4, 2004 Faculty Senate Meeting. Retrieved on February 21, 2008 from:
http://www.usna.edu/Library/Plagiarism/Plagiarism.html

IX. MEETING DATES AND LOCATION

When classes will be conducted in the campus: 30 minutes after each class session (on average
two sessions per week)

When classes will be conducted online: All doubts through Google classroom/ phone call/ email
(to be specified by faculty clearly during the first session)

X. ADDITIONAL INFORMATION

Further Details on Course Assignments (If any)

Active student participation is required in all sessions

IIM Kashipur
Master of Business Administration (MBA)
 Operations & Supply Chain Management, Term II, Academic Year 2020-2021
Credit: 1

Evaluation of Assignment by Faculty

Assignment for Course: Operations & Supply Chain Management
Submitted to: Name of the Faculty

Submitted by:
(Student’s name):

(Email address):
(Address):
(Work phone number):
(Home phone number):

Date of Submission:
Title of Assignment:

CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any
assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have
also cited any sources from which I used data, ideas or words, either quoted directly or
paraphrased. I have added quotes whenever I used more than three consecutive words from
another writer. I also certify that this paper was prepared by me specifically for this course.

Student’s Signature: ______________________________

Faculty Comment and Marks/Grade:

Faculty Signature: