(AIRTEL BROADBAND)

Installation Date:
Login ID: - (Username)01244371682_dsl

Password: -(Account Id)15939443 Murari kumar 9873111576

Website : - mail.airtelmail.in

* First level troubleshooting

If your Internet not working please restart your

computer &
OFF / on the modem and wait 2 min. then
start.

Beetel 110BX1
Check your modem LED states

1. Red LED showing power: --- If light not display check your power plug and
modem adaptor.
 2. Yellow LED-showing Link: --- If light blink or not Glow Stable checks the RJ 11
(cable) modem to splitter please plug out / plug it.
3. Green LED showing data transfer: --- If this light not blinking please ON/OFF
the modem.
4. Last Green LED showing computer to modem connectivity: -- If light not
display check USB / LAN cable.
(In XP you can enable the LAN/USB connection)

IP 192.168.1.2 to 254
Subnet 255.255.255.0
Gateway 192.168.1.1
DNS 202.56.215.6
202.56.230.6
Do’s
1) Error 691/Authentication failure:

This error comes when Username or password correct.

2) Error 678/PPPoE Down:

This error comes when data packets not able to reach the airtel server. Power OFF the
Modem/Router and PC and switch ON again.

Note: If you are getting three consecutive error 691/Authentication failures message, fourth time
you will automatically get error 678/PPPoE down. Switch OFF the modem for 3 minutes and try
again.

3) Error 769 or getting Destination host Unreachable while ping to 192.168.1.1:

If your lan card is disabled, you will get this error. Enable your lan card and try again.

4) Ping test: To check internet connectivity

Ping the following two IP address to check connectivity.

Go to Start Menu and click on Run and type command

Command to check Modem connectivity with PC.

Ping 192.168.1.1 –t “ If reply comes that means connectivity till modem is fine. If it is
giving
 Request time out , Pls check Lan cable connectivity with Modem and your lan Card
 Destination host unreachable: Check your Lan card, either it is disabled or Lan card
drivers are corrupt.

Command to check DNS Connectivity

Ping 202.56.215.55 –t “ If reply comes that means connectivity till airtel server is fine.
If still problem in browsing, Pls check your browser settings
5) To Check Speed:

To check your Broadband speed, please open the website http://speed.ncr.airtelbroadband.in

Click on “Speed Test” option and it will show you the correct speed.
Assigning IP Address in Lan Card:

1. Right click on “My Network places” and then click on “Properties”.

2. Right click on “Local Area connection” and click on “Properties”.

3. Double Click on “Internet Protocol TCP/IP”

5. Assign the values as per snapshot

 6.

Some Do’s and Don’t for your BroadBand

Connection
Don’t interchange the splitter connections. Just check out connectivity of all the RJ11 Cable
with Splitter as described below.

Three Ports in the Splitter and their connectivity with RJ11 cables:

1. Line: Main line coming from outside your premise, will connect to this port
2. ADSL: RJ11 from this port will connect to the Modem/Router.
3. Phone: Phone instrument will be connected with this port through RJ11 cable.

.1 If facing error691 check username and password

2 Check modem status and DNS connectivity through bat file which is saved on disk top
3 If link light is not coming on modem check dial tone
4 if power light is not coming modem check power adapter and power switch
don’t

1 Don’t disabled LAN card

2 Don’t remove http://speed.ncr.airtelbroadband.in from favorites
3 Don’t on proxy server

Download DR.TCP to set MTU value to 1492

http://www.softpedia.com/progDownload/DrTCP-Download-32633.html

If your BroadBand still not working

CONTACT YOUR INTERNET ENGINEER

Customer Care help:

DSL: 4444555 VOICE: 4444121
 At your service

Dialing Errors: - (if you configure Internet by Dial-up)

Common Windows and Modem Errors

Windows Dial-up Networking Errors

 [602/633] Port in use. Port already open. Your modem is being used by another
application.
 [619/629] The port was disconnected by the remote machine
 [645] Dial-Up Networking could not complete the connection to the server. Check your
configuration and try the connection again.
 [650] The remote access server is not responding.
 [678/628/721] The server is not responding. The computer you are dialing is not
answering; try again later. There is no answer. PPP Modem Connect Failure
 [691/718/635] Invalid username or password. Access denied because username and/or
password is invalid on the domain. Remote Server could not authenticate the connection
or Authentication Failed. Dial-up networking could not establish a connection; check your
password and try again.
 [692] Hardware failure in attached device.
 [720] Dial-Up Networking could not negotiate a compatible set of network protocols you
specified in the Server Type settings. Check your network configuration in the Control
Panel and try the connection again. No PPP Protocols configured.
 [745] An Essential File Is Missing


------------------------------------------------------------------------------------------****************************************---
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http://mail.airtelmail.in

Logon to – http://mail.airtelmail.in
Fill-up the login ID (username) and password then submit

Click hear to add

email
(You can add Email choose
any user name and password, for
check our account simply logon—
mail.airtelmail.in)

Outlook
Configuration
Follow these simple instructions to configure your Outlook Express: -
 Open Outlook express
 Click on tools and select Accounts
On the pop-up window ‘internet ac counts’ click on mail tab
Click on add and select mail, which opens up the internet Wizard
In the Display Name field type your name
Click next
In the internet Email address field, type your Airtel Email address as
('xyz@airtemail.in')
 Click next
 In the email server name field, select the follogwing from the drop-down menu:
-- My incoming mail server is POP3

--- Incoming mail server pop.gmail.com (995)

--- Outgoing mail server smtp.gmail.com (465)

 Click next
 In the internet mail logon field fill the following: ('xyz@airtelmail.in')

 
 

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Ѐ 14746485 Customer Call reference