PFCC Working Group

Member Attitude
Survey Results

Day of Surgery
UPMC Montefiore
January 30, 2009
 Day of Surgery PFCC Working Group - UPMC Montefiore
30-Jan-09
The goal of the survey is to identify any shifts in attitude as a direct effect of
implementing a PFCC working group. Questionnaires to measure employee’s
attitude were distributed to the Day of Surgery, UPMC Montefiore in January of
2009 as a pilot project. The members were asked to complete two short
instruments (ten questions) that captured pre and post data. Ideally the pre-PFCC
working group survey would be distributed during the initiation of a group but for
this pilot project the participants were asked to look back on their experience prior
to implementing PFCC methods.

Results of six questions can be directly compared between the two surveys and
have been weighted* for evaluation.

1. Decision Support
2. Decision Involvement
3. Valued Member
4. Expression of Ideas n = 18
5. Elimination of Communication Silo's
6. Teamwork Encouragement

* Result responses were assigned a value for this evaluation- the scale is below.
Strongly Agree 2
Agree 1
Neutral 0
Disagree -1
Strongly Disagree -2

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 Comparison of Pre and Post Attitude Survey
6 Questions

Day of Surgery PFCC Working Group - UPMC Montefiore

Pre-PFCC Member Attitude Survey

Strongly Disagree Neutral Agree Strongly NA
Disagree Agree

1. I have the support and authority to

make the decisions necessary for
accomplishing assigned task. 6% 38% 13% 31% 13% 0%

2. I have enough involvement in

decisions that affect my work. 31% 31% 19% 19% 0% 0%

3. I feel valued as a team member. 13% 44% 31% 13% 0% 0%

4. I receive encouragement to come
up with new and better ways of doing
things. 0% 13% 56% 25% 6% 0%
5. There is good interdepartmental
communication between my
department and others with whom I
need to work with daily. 6% 38% 38% 19% 0% 0%

6. My department encourages
teamwork. 0% 0% 25% 75% 0% 0%

Post-PFCC Member Attitude Survey

Strongly Disagree Neutral Agree Strongly NA
Disagree Agree

1. I have the support and authority to

make the decisions necessary to
implement our PFCC solutions. 0% 0% 0% 38% 63% 0%

2. I have enough involvement in

decisions that affect my work. 0% 0% 6% 63% 31% 0%

3. I feel valued as a PFCC team

member. 0% 0% 6% 25% 63% 0%
4. My PFCC working group allows me
to express my new ideas. 0% 0% 0% 25% 75% 0%

5. PFCC has helped eliminate the

silos with in our department. 0% 6% 13% 19% 63% 0%
6. My PFCC workgroup encourages
teamwork. 0% 0% 0% 19% 81% 0%

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 Other Pre and Post Attitude Survey Questions

Day of Surgery PFCC Working Group - UPMC Montefiore

Pre-PFCC Member Attitude Survey

Strongly Disagree Neutral Agree Strongly NA

Disagree Agree

1. My department uses
employee feedback to make
improvements. 0% 19% 13% 69% 0% 0%
2. Sufficient effort is made to
get the opinions and ideas of
the employees. 6% 50% 19% 19% 6% 0%

3. Overall, how satisfied are

you with the spirit of teamwork
within your department. 0% 31% 44% 25% 0% 0%
4. My department knows
enough about other related
departments within the
company. 19% 56% 25% 0% 0% 0%

Post-PFCC Member Attitude Survey

Strongly Disagree Neutral Agree Strongly NA

Disagree Agree

1. PFCC improvement
suggestions are implemented
quickly. 0% 0% 6% 50% 44% 0%
2. My work has become more
efficient with the
implementation of our PFCC
Working Group. 0% 0% 13% 44% 44% 0%

3. Overall, how satisfied are

you with the culture of your
department. 0% 6% 13% 50% 25% 6%
4. My department focuses on
the total care experience of our
patients. 0% 0% 6% 50% 38% 6%