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Chicago O'Hare International Airport - ORD

Chicago O'Hare International Airport - ORD

Terminal Terminal 2
Check-in Time 60 minutes
Daily
Ticket Counter Hours
4:45 a.m. - 7:00 p.m.
1-773-686-8006 (office)
Baggage Claim Phone Number
1-773-686-3387 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Address and Phone Number - ORD

O'HARE INTERNATIONAL AIRPORT

JetBlue Airways
10000 West O'Hare
Chicago, Illinois 60666

General Airport Phone: 1-773-686-2200

Baggage Claim Information - ORD

baggage claim information

The baggage service office is located on the Lower Level, Terminal 2.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim
with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue
Baggage Service Office at the airport you flew into within four hours after arrival.

The baggage service office is open immediately after flight arrivals only.

O'Hare Service Office telephone: 1-773-686-8006

O'Hare Baggage Service Office fax: 1-773-686-3387

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached

from 6:00 a.m. until 7:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00
p.m. on Saturday and Sunday at 1-866-538-5438.

Boarding & Deplaning Options - ORD

All boarding and deplaning in Chicago is done via the jetbridge. Chicago does not
participate in boarding or deplaning from the back of the aircraft.

Car Rental Companies - ORD

Rental car agencies are located on the lower level near the baggage claim areas of
Terminals 1, 2, and 3. Please look for signs and courtesy phones. From Terminal 5, rental
car agencies are available by courtesy telephones located on the lower level.

Alamo 1-800-327-9633
Avis 1-800-331-1212
Budget 1-800-527-0700
Dollar 1-800-800-4000
Enterprise 1-800-867-4595
Hertz 1-800-654-3131
National 1-800-227-7368

Check-in & Gate Information - ORD

ticket counter hours and location

Our ticket counter is located in Terminal 2 and is open during the following hours:

Daily
4:45 a.m. - 7:00 p.m.

We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid
delays by checking for traffic alerts, and allow enough time to go through TSA screening,
particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for
baggage check in, and also for check in at the departure gate; JetBlue will not be
responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate E8.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over.
Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation. Forms of valid identification
for domestic flights are described below:

U.S. passport
State-issued driver's license
U.S. passport card
 DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST)
U.S. Military ID
Permanent Resident Card
Border Crossing Card
DHS-designated enhanced driver's license
A Native American Tribal Photo ID
An airline or airport-issued ID (if issued under a TSA-approved security plan)
A Registered Traveler Card (that contains the following: Name; Date of Birth; Gender;
Expiration date; and a Tamper-resistant feature)
A foreign government-issued passport
Canadian provincial driver's license or Indian and Northern Affairs Canada (INAC)
card

Customers traveling with an infant as a lap child may be asked for proof of age, such as a
passport, birth certificate (copies are acceptable for domestic travel) or an immunization
record when the infant's age is questionable. Infants between three and 14 days old must
also have, in the form of a letter, their doctor's approval to travel.

Unaccompanied minors must check in at the ticket counter. An unaccompanied minor

does not need photo ID. However, the adult dropping them off and picking them up will
need photo ID. This adult must be named in the reservation. Your confirmation number
or itinerary may be helpful, but are not necessary to check in.

All reservations not paid for at least 30 minutes prior to departure are subject to
cancellation.

check-in cut-off time

Checked baggage may not be accepted less than 30 minutes prior to the flight departure
time. We will not be liable for any charges incurred for baggage that was checked late,
nor will we be liable for delivery or compensation for late checked baggage.

If you are not checking bags, you may check in up to 20 minutes prior to scheduled
departure and must be in the gate area at least 15 minutes prior to scheduled departure.

boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass,
may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You
may check in using the kiosk no more than four hours prior to departure if you are
checking baggage. Customers with no checked baggage may check in within 24 hours
from their scheduled departure time. Kiosk check in is not available 30 minutes or less
before departure.

You can retrieve your information and check in at a kiosk using one of the following
methods:
 Reservation number
Emailed itinerary with the bar code
Credit card with your name on it
TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID
at the gate.

skycap and curbside check in

Skycap and curbside check in is not available at O'Hare International Airport.

Check in & Pick Up Info for Unaccompanied Minors - ORD

Photo identification is required for both parties who drop off and pick up an
unaccompanied minor. Unaccompanied minors will not be accepted without the
guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in
addition to the unaccompanied minor, may pass through security with the adult.

drop off information

Parents/guardians who are dropping off their minors may NOT leave the airport until the
following criteria are met:

the parent/guardian has a signed copy of the UMNR form

the UMNR is onboard the aircraft
the parent/guardian's cell phone number is documented on the minor's
reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so
that he/she can immediately return to the airport to meet their minor. Please note, the
parent/guardian must request a gate pass at the airport ticket counter to pick up their minor
at the departure gate.

pick up information

When picking up an unaccompanied minor, one person may request a gate pass to
proceed into the arrivals area to meet the minor. If a gate pass is not issued, please go to
the Baggage Service Office to meet the minor. Please arrive at the airport no later than 30
minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should
proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form
or on the reservation and that person must present their government issued photo ID.

Customer Paging Number - ORD

If you’re trying to get a hold of someone at the airport call 1-773-686-2200 to have them
paged.

Directions to ORD
O'Hare International Airport is approximately 17 miles from Chicago.

From Chicago, take I-90/I94 for approximately 11 miles. Keep right onto I-190 and go
for approximately 3 miles. Arrivals terminals are on the left.

Flight Durations to/from ORD

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft
congestion, and air traffic control directives.

Ground Transportation - ORD

For information on ground transportation at O'Hare International Airport, please click this
link.

LimoRes.net

JetBlue has a partnership with LimoRes.net, the leading revolutionary online ground
transportation provider, to provide customers with the option to book exclusive discount
rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort
and service that comes with pre-booking ground transportation with knowledgeable,
professional and reliable car service and limo providers. This option allows travelers to
reserve the service online for a ride to or from the airport, including prompt curbside pick-
up and drop-off by a local driver with GPS equipment to ensure efficient and stress-free
travel to the final destination. For a small additional fee, customers can also elect to be
picked-up inside the airport upon arrival.

Mileage Information - ORD

The airport is 18 miles from downtown Chicago. For additional mileage information, visit
mapquest.com by clicking on the link below. If you've never used Mapquest, don't worry
-- Mapquest has simple instructions to follow!

Other Airlines - ORD

If you're making a connection in O'Hare, the contact information for other carriers at
O'Hare is available by clicking on this link.

Parking - ORD
For parking information call: 1-773-686-7530

For lot information and rates, please click this link.

Special Service Information - ORD
For your convenience, regular and over-sized wheelchairs are available upon request.

TTY/TDD phones are available at the JetBlue ticket counter.