Curriculum Vitae

YALALA RAVI
VOICE: 9885283457
E-MAIL: raviccna@rediffmail.com

Personal Summary:

Looking forward for an opportunity in a challenging environment, where I can utilize my

experience and skills in contribution effectively to the success of the organization and also for
the improvement of my personal skills.

EDUCATION PROFILE:

Name of the Exam Board/University Percentage

10th class SSC Board,A.P 66%
Intermediate(MPC) BIE,AP 60%
Degree Andhra University 58%
M.Sc In computers Rajasthan University 78%

CERTIFICATIONS: CCNA, PGDCA, ADST.

SKILL SET:

Server Operating Systems: Windows 2000 Server, UNIX and Linux (Fedora 7).

Applications: Lotus Notes Client, Outlook Express, Ms-outlook, Internet WEB

Access, and Microsoft IIS, Microsoft DNS Server, DHCP Server,
Win Proxy Server and ISA server.

Data Security: Managing and Optimizing Performance of Windows

with RAID Levels and Implementation.

Database Administration: Oracle8i and Ms-Access.

Packages : Office-XP, Office Pro.

Languages : C, Visual Basic, Core Java.

Web Technologies : HTML, DHTML, VB script, Java Script.

Connectivity Software : Putty, Win VNC and Remote Admin.

Technical skills :

► Installation and Administration of Windows NT 4.0 and Windows 2000 Server

Operating Systems and other Application Soft wares.

►Installation, Configuration and Maintenance of DNS, DHCP, WINS, IIS, ISA services

►Installation ,Configuration and Maintenance of Active Directory Network

Infrastructure of Windows 2003.

►Managing User Profiles, Access Permissions and Creating Home Folders for the Users.

►Network Printer Installation and Maintenance.

►Disk Management.

►Network Cabling, Primarily using Ethernet (Twisted Pair Cat3, Cat5) cables.

►Installing and Maintaining Peripherals such as Modems, Routers, Switches, Printers

Scanners etc and maintaining them in Regular Intervals.

►Maintaining Complete Network By performing Regular Admin. Jobs like:

■ Applying Disk Quotas for Users.

■ Doing Preventive Maintenance.

■ Taking Periodic Backups.

■ Trouble Shooting Minor Hardware Problems.

■ Installing and Maintaining Network Printers, Scanners etc.

PROFESSIONAL EXPERIENCE:

I COMPANY NAME : AITAM Engg College, Tekkali, Srikakulam (Dist).

DESIGNATION : System Administrator.
DURATION : 2006th Feb 2nd to till Date.
NATURE OF JOB : Installation of Operating systems handling Desktop and Network
Issues And Troubleshooting.

Job Profile:-
• Maintaining Win2k Domain of about 250 desktops includes HP, Compaq, IBM, Wipro,
Dell and laptops.
• To plan and implement the systems in network.
• Installing software and troubleshooting the PCs and network related problems.
• To discuss technical calls with different vendors.
• To provide customer support and close calls on phone.
• To participate in Mission Quality projects driven by the company.
• To maintain Hubs, Switches and Routers.
• Focus on quality of calls and call reduction.
• To Maintain asset database and virus management.
II COMPANY NAME : Wipro InfoTech Limited, Surya Towers Secunderabad.
DESIGNATION : MIT Engineer - Helpdesk & Desktop Management
DURATION : 15th May 2005 to Jan 31st 2006.
NATURE OF JOB : Co-ordination with a team of 27 engineers, handling all desktop
Laptop/Network and Servers related issues at Dr Reddy’s Labs
Corporate Office As an Engineer Helpdesk Management (ISD).

Positioned at Dr Reddy’s Laboratories LTD Unit-6 as an Engineer Helpdesk Management

(IT) maintenance 2500 Desktops, 100 Laptops, 100Network Printers and 300 normal
Printers.

III COMPANY NAME :Vision Technologies, MVP colony, Vizag

DESIGNATION : Helpdesk Engineer.
DURATION : 1St April 2003 to 17th May 2005.
NATURE OF JOB : Handling all Desktop/Laptop/Network and Servers related issues.

Technology Worked on:

Lotus Clients 5.0.8,6.0,6.5

SAP ERP Package client.
EPO Antivirus Server on Windows 2000 Platform (Server).
Desktop & Laptops OS 2000/XP/95/98
Unicenter Management.

Job Responsibilities:

• PC & Laptop problems related to Hardware (Deal with MultiFinder)

Operating Systems (Windows 95/98, Windows 2000 Server/Professional &
Windows XP, UNIX).
• Vendor Call Logging and coordination till Call Closure.
• Handling out locations call closure and customer satisfaction.
• Handling SAP and Lotus Client related calls and escalating to internal ISD team.
• Resolving Lotus Client problems related to application, database and mail clients.
• Customer Interaction: Meetings, Project Analysis, Designing and implementation.
• Providing technical assistance and support to the engineers at different locations
when required.
• Preparing a consolidated call report and discussing higher authorities daily.
• Maintenance of the Asset Database of all the sites (desktop, laptop, printers,
scanners, network printers).
• Performance Evaluation of the engineers.
• Handling all the 1st level escalations from engineers and customers.
• Resolving Hardware, Operating System, and Dialup related problems to Laptop
key personals of the organization.
• Video Conference Configuration and Troubleshooting.

I hereby assure you that the Details above are correct and genuine as per my
knowledge. And if any are found guilty, I will be responsible for that and is ready to undergo any
legal action regarding this matter.

Place:
Date: (YRAVI)