Definition of banks
made, and to which individual entrust money when not required by them for
use.”
order or otherwise.”(Sec 5)
Origins of banks
The first banks were probably the religious temples of the ancient
world, and were probably established sometime during the 3rd millennium
easy-to-carry compressed plates. Temples and palaces were the safest places
to store gold as they were constantly attended and well built. As sacred
places, temples presented an extra deterrent to would-be thieves. There are
extant records of loans from the 18th century BC in Babylon that were made
moneylender in one Greek port would write a credit note for the client who
would “cash” the note in another city, saving the client the danger of carting
banker throughout Asia Minor at the beginning of the 5th century B.C., is the
first individual banker of whom we have records. Many of the early bankers
Passion, a slave, became the wealthiest and most famous Greek banker,
the Mediterranean world. In Egypt, from early times, grain had been used as
a form of money in addition to precious metals, and state granaries
functioned as banks. When Egypt fell under the rule of a Greek dynasty, the
where the main accounts from all the state granary banks were recorded.
In the late third century B.C., the barren Aegean island of Delos,
known for its magnificent harbor and famous temple of Apollo, became a
real credit receipts and payments were made based on simple instructions
with accounts kept for each client. With the defeat of its main rivals,
Consequently it was natural that the bank of Delos should become the model
breakdown of the Roman banking system after the banks rejected the flakes
Europe and did not revive until the time of the crusades.
founded
• 1720 – The South Sea Bubble and John Law’s Mississippi Scheme,
which caused a European financial crisis and forced many bankers out
of business.
Congress
reporting.
healthy economy. The banking system of India should not only be hassle
free but it should be able to meet new challenges posed by the technology
For the past three decades India's banking system has several outstanding
Indian banking system has reached even to the remote corners of the
The government's regular policy for Indian bank since 1969 has paid rich
for getting a draft or for withdrawing his own money. Today, he has a
choice. Gone are days when the most efficient bank transferred money from
The first bank in India, though conservative, was established in 1786. From
1786 till today, the journey of Indian Banking System can be segregated into
Phase I
The General Bank of India was set up in the year 1786. Next came Bank of
Hindustan and Bengal Bank. The East India Company established Bank of
Bengal (1809), Bank of Bombay (1840) and Bank of Madras (1843) as
independent units and called it Presidency Banks. These three banks were
Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at
Lahore. Between 1906 and 1913, Bank of India, Central Bank of India, Bank
of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up.
During the first phase the growth was very slow and banks also experienced
periodic failures between 1913 and 1948. There were approximately 1100
Companies Act, 1949 which was later changed to Banking Regulation Act
1949 as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of
India was vested with extensive powers for the supervision of banking in
Phase II
Government took major steps in this Indian Banking Sector Reform after
formed State Bank of India to act as the principal agent of RBI and to handle
banking transactions of the Union and State Governments all over the
country.
1960 on 19th July, 1969, major process of nationalisation was carried out. It
was the effort of the then Prime Minister of India, Mrs. Indira Gandhi. 14
out in 1980 with seven more banks. This step brought 80% of the banking
After the nationalisation of banks, the branches of the public sector bank
the public implicit faith and immense confidence about the sustainability of
these institutions.
Phase III
This phase has introduced many more products and facilities in the banking
The country is flooded with foreign banks and their ATM stations. Efforts
are being put to give a satisfactory service to customers. Phone banking and
net banking is introduced. The entire system became more convenient and
other East Asian Countries suffered. This is all due to a flexible exchange
rate regime, the foreign reserves are high, the capital account is not yet fully
convertible, and banks and their customers have limited foreign exchange
exposure.
SELECTION OF TOPIC
Why I chose the topic is to understand about how the e-banking activity is
helpful for my career, and some value addition to the Banking Company. It
corporate mind.
1) To find out what type of problem customer are facing related to service
delivered by SBI.
2) To find out the level of customer satisfaction from the product marketing
LIMITATIONS
Target customers and respondents were too busy persons, so it was difficult
Area covered for the project while doing job also was very large and it was
one.
Every financial customer has his / her own need and according to the
METHODLOGY
1. Primary data
2. Secondary data
Primary Data:
data for this research, data are collected through a direct source like survey
to obtain the first hand information is others resources are written below.
Secondary Data:
It consists of information that already exists somewhere and has been
collected for some specific purpose in the study. The secondary data for this
• Books.
• Website.
• Newspaper.
The evolution of State Bank of India can be traced back to the first decade of
the 19th century. It began with the establishment of the Bank of Calcutta in
Calcutta, on 2 June 1806. The bank was redesigned as the Bank of Bengal,
three years later, on 2 January 1809. It was the first ever joint-stock bank of
and the Bank of Madras (established on 1 July 1843) followed the Bank of
Bengal. These three banks dominated the modern banking scenario in India,
until when they were amalgamated to form the Imperial Bank of India, on 27
January 1921.
The Treasury segment includes the entire investment portfolio and trading in
State Bank of India (SBI) is that country's largest commercial bank. The
operates the world's largest branch network, with more than 13,500 branch
States, Canada, Nepal, Bhutan, Nigeria, Mauritius, and the United Kingdom,
and more than 50 branch offices in 30 countries. Long an arm of the Indian
policies, SBI has been forced to revamp its operations since competition was
effort, SBI has been rolling out its own network of automated teller
Internet and other technologies. SBI also has taken advantage of the
deregulation of the Indian banking sector to enter the banc assurance, assets
BRANCHES
Mumbai, apart from the corporate center. The bank boasts of having as
many as 14 local head offices and 57 Zonal Offices, located at major cities
throughout India. It is recorded that SBI has about 10000 branches, well
ATM SERVICES
SBI provides easy access to money to its customers through more than 8500
ATMs in India. The Bank also facilitates the free transaction of money at the
ATMs of State Bank Group, which includes the ATMs of State Bank of
India as well as the Associate Banks – State Bank of Bikaner & Jaipur, State
Bank of Hyderabad, State Bank of Indore, etc. You may also transact money
through SBI Commercial and International Bank Ltd by using the State
The State Bank Group includes a network of eight banking subsidiaries and
and insurance.
State Bank of India is the nation's largest and oldest bank. Tracing its roots
back some 200 years to the British East India Company (and initially
established as the Bank of Calcutta in 1806), the bank operates more than
15,000 branches within India, where it also owns majority stakes in six
associate banks. State Bank of India (SBI) has more than 80 offices in nearly
Nigeria. The bank has other units devoted to capital markets, fund
services. The Reserve Bank of India owns about 60% of State Bank of India.
SBI provides a range of banking products through its vast network in India
and overseas, including products aimed at NRIs. The State Bank Group,
with over 16000 branches, has the largest branch network in India. With an
about 20% in deposits and advances, and SBI accounts for almost one-fifth
operations and “Golden handshake" schemes that led to a flight of its best
and brightest managers. These managers took the retirement allowances and
Vision, Mission and Values are the beacon lights by which organizations
world over set their strategies and then align their everyday priorities.
Together these statements define the essential Organization: its purpose, its
mission.
• The underlying values that guide the way in which we travel towards
our destination.
What is Vision?
the future.
What is Mission?
OUR VISION:
MY SBI
MY CUSTOMER FIRST
MISSION:
• We will create products and services that help our customers achieve
their goals.
• We will go beyond the call of duty to make our customers feel valued.
to those in India.
VALUES :
work in.
Retail Banking has wider connotation and is not the same as that of retail
lending. Retail Banking refers to the efforts of the bankers to reach up to the
customers on both fronts of the balance sheet i.e., Liabilities side as well as
Assets side. Under the liabilities side, we have deposits. Under the assets
side, we have credit schemes of the various banks. The job of the banker has
become very difficult in this segment too. Bankers today are offering various
bank.
In order to reduce this complexity, the Authority has used the following
including current accounts (and related services such as ATM, direct debit
and credit transfers), sight deposits and other savings accounts, credit
accounts, term loans and credit lines. This report, following industry and
literary usage, will also use the term ‘SME banking’ or ‘SME customers’ for
this sub-segment.
questionnaires to banks in the EFTA States, the Authority has not applied a
rigid definition within these general parameters. This approach has allowed
own definition of SME business even where they may be narrower in scope.
Within the two segments mentioned above, the Authority has focused on the
• Within the segment of banking services for consumers, three sets of retail
paying bills.
consumption.
In addition to these three sets of products, the sector inquiry has also taken
• The analysis of banking services for small enterprises (SMEs) focuses on:
i) Current accounts – the bank account which SMEs use for the
ii) Term loans - a loan account operating for a specified time period,
payments.
In addition to these three sets of products, the sector inquiry has also taken
some account of other products for SMEs such as leasing (which involves a
bank’s paying for part or all of the cost of a capital asset for an SME and the
also analyses payments systems, since they form the core of money
The supply side of retail banking markets shows common features that are
typical for banking markets in general. The main difference between retail
banking and other banking fields is the fragmented demand side of the first,
characteristics of the supply and demand sides of the market will thus be
discussed separately.
i.e. lack of full information about the products and services on offer and
Norway have dealt with several cases involving retail banking markets over
that also affects market entry concerns specific rules on the ownership and
banks.
particular, the Authority ensures that public and private institutions operate
Growing consumerism
bench marks
next 5 years
Auto loans
exploited
Challenges:
Deposit
-Demand Deposit
Current Deposit
Saving Deposit
-Time Deposit
Fixed Deposit
Akshaya Deposit
Cumulative Deposit
Pragati Deposit
Loan :-
Car finance
Employees
- ATM’s
Deposit
time deposit.
Demand Deposit
Demand deposits are those deposits that can be withdrawn without
notice. Bank undertake to repay such deposits as demand. The following types
Current Account :
Under this accounts, a person can deposit and with draw money as many
Saving Accounts :
savings. Any person including a minor can open this account by depositing a
small sum of money. Saving Bank Account is subject to the restriction as to the
no restriction on the number and amount of deposits that can be made on any
day. Balances in the Saving Bank Account cans interest at rates as determined
Time Deposit
term deposits. The following type of account in both banks are classified under
Fixed Deposit
Apshaya Deposit
Cumulative Deposit
Pragati Deposit
Fixed Deposit :-
Fixed Deposit where the depositor makes a lumpsum deposit where the
depositors makes a lumpsum deposit at one time for a fixed period and receive
makes a lump sum deposit at one time for a fixed period and receive payment
FINDINGS
1) Customers were satisfied from the quick response and good customer
relationship.
3) Customer are more influenced for taking loan from SBI because of
free.
6) Being sbi is the famous in this country, so the influencing factor for
SBI is providing good services to the clients during sanctioning the loan.
They cooperate with the clients to given maximum benefits. Different banks
offer same product but services only aspect, which differentiate banks
among the maximum number of customers across the country and More than
SBI.
RECOMMENDATION