Developing Applications

With Cisco Unified

Application Environment

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 Agenda

ƒ Cisco Unified Application Environment Overview

ƒ What Makes CUAE Different
ƒ Application Deployment
ƒ Interactions with Other UC Components
ƒ Demo/Walkthrough
ƒ The Future

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Cisco Unified Application Environment

Customer Challenges

Complexity Reliability Lifecycle Mgmt

ƒ Telephony protocols, media ƒ Applications run directly ƒ Manageability an afterthought

processing, a plethora of UC against the Cisco Unified
ƒ Lack of lifecycle management
products/versions/APIs Communications Manager
tools
and other unique requirements ƒ Significant threat to reliability
ƒ No standard way for
ƒ Building everything from and performance of dial tone
development, QA, and operations
scratch to handle deployment,
ƒ No experience, steep learning configuration, capacity,
curve performance management

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 Cisco Unified Application Environment
The Solution

ƒ Cisco Unified Application Server

ƒ Cisco Unified Media Engine
ƒ Cisco Unified Application Designer
ƒ Developer Community

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Cisco Unified Application Environment

Cisco Unified Application Server

ƒ Key Features
Extensible plug-in framework
Virtual machine layer
Standard application container
Web based management user interface
ƒ Supported Platforms
7845, 7835, 7825 and 7816 with MCS Windows 2003
ƒ Product Compatibility
Cisco Unified Communications Manager
Cisco Unified Presence
Cisco IP Phones
ƒ Multiple Licensing Options
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 Cisco Unified Application Environment
Cisco Unified Media Engine

ƒ Key Features
IVR
conferencing
Transcoding
Recording
Speech Recognition

ƒ Supported Platforms
Stand alone or Co-Resident with Cisco Unified Application
Server
7845, 7835, 7825 and 7816 with MCS Windows 2003

ƒ Multiple Licensing Options

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Cisco Unified Application Environment

Cisco Unified Application Designer
ƒ Key Features
Graphical Application Definition
Application Integrity Checks
Extensible toolbox
Data service integration
Runtime debugging
One-Click Deployment
ƒ Supported Platforms
Windows XP with Pentium 4 or faster processor
ƒ Low cost to developers
Free download of CUAE 2.4 SDK software
Inexpensive CUCM 6.0 SDK software – 50 DLUs (US$550)
Sample applications with “source code”
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 Cisco Unified Application Environment
Bundled Application Suite – Beacon Office

ƒ Radianta Beacon Office

ƒ Includes:
Paging
Call Recording
Dialer
Phone Lock
Emergency Alert
Time Card
Call Notes
Callback
Extension Mobility Login
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What Technologies Are Supported

ƒ Call Control
SIP, SCCP and H.323
ƒ JTAPI
Real-time device information. If you need to know something is
happening on a particular phone, or affect changes on the call as a
3rd-party…
ƒ IP Phone Services (XML)
Interface for creating services and directories that interact with the
Cisco IP Phone user interface
ƒ AXL-SOAP
Dynamic changes of Communications Manager database. In general,
if you can change it in CUCM Administration User Interface, then you
can change it using AXL.

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 What Technologies Are Supported

ƒ Presence
Receive presence notifications from Cisco Unified Presence

ƒ Media Control
Terminates RTP streams and provides media services like TTS,
conferencing

ƒ HTTP Client/Server
ƒ LDAP, E-Mail, SQL, and other utility technologies

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CUAE Versus Native APIs

ƒ Native APIs offer the complete power of the native

technology, but leave it up to the developer to
determine the deployment model.
ƒ CUAE offers an abstracted interface to the native APIs
and also includes a deployment and configuration
model.
ƒ Native APIs are best for full featured standalone
applications that focus on a single technology.
ƒ CUAE is best for applications that combine multiple
technologies or in situations where the learning curve
for a specific technology is too steep to justify the
requirements of the application.
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 What Makes CUAE
Different

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Traditional Applications

ƒ Traditional applications are often monolithic

applications that need to implement/consume each API
or protocol that they use
ƒ Installation, configuration, and serviceability are specific
to each application or family of applications
ƒ Well suited for applications that utilize one or two
distinct technologies or provide a linear set of features.

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 CUAE Applications

ƒ CUAE Applications are thin applications that can reuse

services exposed by the provider/plugin architecture.
ƒ Heavy weight components can be reused by may
different applications.
ƒ Providers leverage the power of the traditional
application but allow the developer to focus on the high
level functionality rather than the low level details.
ƒ CUAE includes a standard deployment and
configuration model that normalizes multiple
applications from multiple sources.

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Providers

ƒ Providers fulfill the requests of the applications

ƒ Usually one end of protocol or connection
ƒ Abstracts the details, only exposing the critical actions
and events to the application.
ƒ Perform required operations like connection keep-
alives, graceful connect and disconnect, and error
handling.
ƒ Provide default behaviors when no application is using
the provider.
ƒ Custom providers can be built using the same provider
framework used to build the existing providers.
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 CUAE Application Life Cycle

Secondary Events

Dormant Applications

Primary Trigger

Perform Actions
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Triggers Actions
ƒCall Control
ƒHTTP JTAPI

ƒCall Control Media

JTAPI AXL

Presence Phone
Services

Timer Database

Static HTTP

Custom ƒCustom

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 Example – Click To Dial
ƒCall Control
ƒHTTP JTAPI

ƒCall Control Media

JTAPI AXL

Presence Phone
Services

Timer Database

Static
HTTP

Custom ƒCustom

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Example – Phone to Phone

IVR/Call Recording/Conferencing/Etc
ƒCall Control
ƒHTTP JTAPI

ƒCall Control Media

JTAPI AXL

Presence Phone
Services

Timer Database

Static HTTP

Custom ƒCustom

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 Example – Phone based dial application
ƒCall Control
ƒHTTP JTAPI

ƒCall Control Media

JTAPI AXL

Presence Phone
Services

Timer Database

Static HTTP

Custom ƒCustom

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Triggers Actions
ƒCall Control
ƒHTTP JTAPI

ƒCall Control Media

JTAPI AXL

Presence Phone
Services

Timer Database

Static HTTP

Custom ƒCustom

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 Application Deployment

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Applications Are a Complete Package

ƒ Application
ƒ Resources
ƒ Installer

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 Applications

ƒ Applications are the output of the designer and are

packaged as a single “mca” file
ƒ Applications can be installed via the Designer using the
one-click-install feature
ƒ Applications can also be installed via the Application
Server using an upload and install feature
ƒ All required components are packaged along with the
application

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Resources

ƒ Database – persistent storage

ƒ Media Resources
ƒ Voice Recognition Resource
ƒ Web Folder

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 Example - Database

ƒ Used to communicate information between different

instances of the same application
ƒ Similar to shared memory or registry in other
architectures
ƒ SQL interface
ƒ Data is lost when application is re-installed

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Database

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 How Other UC
Components View
Applications

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Deployment Architecture - Simple

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CISCO IP PHONE
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* OPER

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 View from Outside

ƒ Telephony applications look like standard trunks or

endpoints
ƒ API based applications (JTAPI, AXL, EM, etc.) appear
as any other application.
ƒ HTTP Server can be used for IP Phone Services or for
browser based applications.

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Three Levels of Application Control

ƒ CUCM Configuration
ƒ CUAE Provider Configuration
ƒ Application Design/Configuration

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 Demo/Walk Through

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The Future

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 Q and A

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Recommended Reading

ƒ Continue your Cisco Live

learning experience with further
reading from Cisco Press
ƒ Check the Recommended
Reading flyer for suggested
books

Available Onsite at the Cisco Company Store

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