2 0 1 0 A n n u a l R e p o r t
Goodwill helps people with disabilities and other
barriers to employment go to work by providing jobs,
training and educational opportunities.
2010 Highlights
9,595 people received job preparation, training & placement services
$14.6 million in community benefit from welfare and disability payments no longer needed
and new payroll taxes from newly employed
26 stores across a 15-county service area providing great selection and value pricing
72 percent of Goodwill employees with disabilities or disadvantages who received $18,152,656 in wages
1,259,969 generous donors who gave gently used clothes and household items
3,030 volunteers who donated 131,745 hours of service as tutors, mentors, teachers,
in agency leadership and other activities
Terry A. Hayes Jane Taylor
President & CEO | Tacoma Goodwill 2010 Board Chair | Tacoma Goodwill
at a time logistics skills to make sure the Hahn Motor Company customers
are happy. “I’m the last in the line since I detail and deliver the cars
to the customers at the end of service calls. If they’re happy, then
Michael Crenshaw was at the office of the Yakima DVR when he
I’m happy,” Crenshaw said.
noticed a flier for Goodwill’s Warehouse and Logistics program.
“My mood was really down,” Crenshaw said. “I needed something
that could benefit me now. I was unemployed, living with friends
“I pretty much got hired on the spot.”
and had no job training.” “High end luxury car customers have high standards and we count
on Michael to pay attention to detail,” said Monica Spencer, assistant
Michael enrolled in the program and excelled. Classes in warehouse, service manager, Hahn Motor Company. “Michael’s a responsible,
transportation and logistics are taught at Tacoma Goodwill by hard worker. We appreciate that in a young man,” said Spencer.
Tacoma Community College faculty using interactive video
technology connecting students in Tacoma, Yakima and Longview. Michael recently got his own apartment and driver’s license and
currently has a living wage job. “Some day I’d like to open up my
“The certifications in logistics, customer service, general warehouse own business,” Crenshaw said.
clerk and fork lift really beefed up my resume and made me more
marketable…I pretty much got hired on the spot – that has never
happened to me ever in my life,” said Crenshaw.
others, including June Tozzer, 91. “Without Becky, I’m just not
Growing to help very active,” said June. “I wouldn’t be able to do as much as I do.”
Stacy Putnam with the association credited Becky. “We truly enjoy
her being here – we hope she never leaves,” Stacy said.
others achieve “It’s like a window of heaven
of opportunity.”
Rebecca “Becky” Kuhns worked more than 25 years as a
bank loan officer among other jobs but a vicious dog attack Goodwill’s older worker program covers a 15-county service area
kept her from returning to work when injuries proved too much providing income-qualifying senior citizens with a chance to get
to overcome. While searching for work, she was told about the skills needed to re-enter the workforce. For Becky, going into
Goodwill. “If I would have known, I would have gone to Goodwill case management from the financial world was a big jump, but
a lot sooner,” said the Sequim resident. Becky enrolled in the she credited Goodwill with giving her the necessary experience.
Senior Community Service Employment Program, helping older “For someone who thinks they’re over the hill and this can’t
workers get temporary, subsidized jobs that provide the necessary happen, it’s like a window of heaven of opportunity,” she said. “I
training to get back in the workforce. The result: Becky works know I’m not alone – when you face a loss it can drag you down
for the Korean Women’s Association as a case manager, helping a lot faster then when you’re 30 or 40.”
Growing a life from
a troubled start
At age 19, Misti Siess of Tacoma has a job, a car and is living
successfully with an eye toward college courses in emergency
medicine. It wasn’t always that way – when younger, she was
put into foster care and went through more than a dozen homes
facing abuse and other challenges. “It hit me when I turned 18
that I needed to do something to get on track,” Misti said. She
ended up taking the Youth Barista Training program at the REACH
Center. With a scholarship from Goodwill, she said the program
helped her avoid homelessness or worse, jail. Roni Zimmerman,
Barista program manager, said young adults learn self-confidence
in the program. “It’s teaching they’re able to do more than they
think they’re capable of doing,” she said.
“Now I can be on my own and
I’ve done it myself with the help
of Goodwill.”
The program is included in a partnership at the REACH Center,
Resources for Education and Career Help. Started in 2009, the
REACH Center has provided education and career services to
more than 1,800 young adults through a partnership of agen-
cies, including Goodwill. The one-stop, job fair atmosphere at the
center provides options for youth, mostly 18 and 19 years of age
like Misti, who search for a future. “Knowing there are so many re-
sources to help, I tell everyone about it,” said Misti, who works at
a Forza Coffee Co. shop in Lakewood. “Now I can be on my own
and I’ve done it myself with the help of Goodwill.”
Despite the challenge of living with cerebral palsy, Michael Bulling He graduated from high school and found a few jobs but got
daily goes to his job as a custodian at Seattle-Tacoma the advocacy he needed when he found out about Goodwill and
International Airport – a job he’s held with Capital Building enrolled in the Supported Employment program.
Maintenance for more than three years. His work has impressed
his supervisors: “Michael rarely misses work and has a gung-ho Supported Employment helps people with developmental
attitude that, whatever it takes to get the job done, he’s going disabilities reach independence through work with training and
to do,” said Tom Armstrong. “I wish everybody had that kind follow-up case management as needed. For Michael, he said
of attitude.” For his determination, Michael received the 2010 without the agency he’d still be looking for work. “Goodwill for me
Graduate of the Year Award from Tacoma Goodwill. is not just an organization, it’s a new beginning,” Michael said. “It
helped me get a job and a fresh start – it’s the same for anyone
“My story is not a sad story – it’s with a disability or anyone who never had a chance.”
Partnering with Goodwill (Above) GoodGuides is a new career and educational program combining young
Goodwill’s Go2 Services provides a one-stop solution to building, adults with volunteer community leaders in a staffed setting. Jeff Smeed (left),
grounds and custodial maintenance. Rex Reed, Lakewood facilities a mentor, talks with protégé Andrew Donnelly during a weekly meeting. Below,
volunteers with Goodwill’s Golden Oldies Guild present bridal, hat and vintage
manager with the YMCA of Pierce & Kitsap Counties, credits Go2 fashion shows to raise funds for Goodwill program needs. In 2010, shows included
workers with pride and craftsmanship. “Our grounds have never a special event in Olympia celebrating women’s right to vote.
looked this beautiful,” said Reed. “They care a lot about what it
looks like when they’re done.” Staff are professionally trained,
drug free and well equipped to handle most any job.
Volunteering to support the mission
Volunteer opportunities abound: A Business Advisory Council
ensures programs stay up to date to exceed employer expectations;
GoodGuides mentors can help at-risk young adults reach educa-
tional and career goals; Instructors in financial education and
participants in the Golden Oldies Guild are other ways to support
the agency’s mission.
Business Services
Retail Sales
It was another year of significant growth for retail sales. Total sales with a disability or disadvantage. Other business services highlights
were up 14.5 percent from 2009. More than 2.3 million shoppers in 2010:
came to one of 26 retail stores in 15 counties. Retail operations Online Sales
revenue is the largest contributing factor to making Goodwill a Tacoma Goodwill’s E-Sales Department moved to the former
unique, self-sustaining nonprofit organization. In 2010, revenue administrative offices located at 714 S. 27th Street in Tacoma.
topped $55 million. The move provides opportunities for increased growth and job
training, improved efficiencies and customer pick-up area. Sales
A new, 32,000-square-foot facility opened in Sequim on the
reached $2.8 million in fiscal 2010, second among all Goodwill’s
Olympic Peninsula in July and now serves as an operation
nationwide. Become a Goodwill Online friend at facebook.com/
distribution center for the Port Angeles and Port Townsend stores.
tacomagoodwillonline.
It was the sixth new store to open in the past two years, bringing
new shoppers, donors and jobs among other community benefits. Donations and E-cycling
Stores, Distribution and Attended Donation Stations employed more The largest growth in 2010 was in donated goods which grew
than 800 people, more than 72 percent of whom came to Goodwill 24 percent to nearly 69 million pounds; the most in our history.
Nearly 1.26 million donors dropped off their gently used clothes and
household items, an increase of 245,683 over the previous year.
A new program with Tacoma Public Schools was launched among
elementary schools that collected 35,000 pounds of donated goods.
The “Donate and Change Lives” campaign is expected to expand to
other districts in the service area.
Go2 Services
After re-designing contract and custodial services in 2009, Go2
Contract Services and Go2 Property Services were both profitable in
their first full year of operation. In addition, the service units increased
job placements for program graduates and other individuals with
disadvantages or disabilities.
New Facilities
Tacoma Goodwill’s Milgard Work Opportunity Center went
through its first full year of operation. The LEED Gold-certified
building expanded services through new programs like culinary
skills training (photo top, left) and distance learning technology
(photo bottom, left).
New Programs
Over the past year, the Neighborhood Bistro has provided
tasty meals while teaching culinary skills to program participants.
The Youth Barista program trains young adults at a Starbucks-
sponsored “Coffee Buzz.” SCSEP, Goodwill’s Senior Community
Service Employment Program, received additional federal
funding for more low–income older workers looking for skills to
regain employment. Another significant success included
Goodwill’s partnership with WorkFirst, helping 692 Temporary
Aid for Needy Families (welfare) recipients find jobs and acquire
job skills - a 35 percent increase over last year.
Other new programs included a Warehouse, Transportation & GoodGuides, providing career and educational mentoring to at-risk
Logistics Career Program broadcast through the center’s Distance youth, ages 16-17. The program joins STEPS and YouthBuild as
Learning Theater through a partnership with Tacoma Community Goodwill programs focused on helping young adults reach their goals.
College. Students in Tacoma, Longview and Yakima receive college-
level training and certification as a result of the project. A new Retail
Skills training program further integrates Goodwill’s stores as a
place to provide experience for people looking for skills to find that Goodwill Employee Honored with
first job or that second chance. Stallworth Award
Janna Dominguez-Irby, mother of five and a Goodwill employee,
Custodial Training, adaptive technology center and the job search received the 2010 Daisy Stallworth Award from the Pierce County
room were also expanded at the Milgard Center. A playcare space, Community and Health Service. The award is given to people who
for parents in Goodwill programs, improved training opportunities demonstrate courage, determination, compassion and excellence.
Janna admits she made bad choices, facing drugs and alcohol
by lowering a critical barrier to getting needed skills.
abuse. But through PCCS, and Goodwill, she changed her life.
REACH Center and youth programs
Services to at-risk young people greatly expanded with the creation “Goodwill gave me
of the REACH Center, located in the Milgard Center. Resources
for Education and Career Help is a partnership of agencies that
the opportunity and
have created a national model for a one-stop service center for the chance, and
young adults 16-24. In 2010, REACH Center enrolled more than made me feel like
1,800 individuals, through leveraging individual agency skills, and
expanding outreach. Tacoma Rotary Club No. 8 has been a major
I’m a good person.”
supporter of REACH, providing Centennial Grant funds. Business
leaders have become participants in a new Goodwill program,
More than 1 million donors gave nearly More than 2.3 million shoppers took advan- Goodwill served 9,595 individuals with job For every 1,000 people Goodwill puts to work, the community saves $11 million
69 million pounds of ready-to-sell books, tage of Goodwill’s great selection and value training and placement programs so people in deferred public assistance, new tax payments and expenditures. In 2010,
toys, apparel, etc. pricing. with disabilities or disadvantages could go Goodwill placed 1,326 people in jobs.
to work.
Training Programs
Culinary Skills
Youth Barista
Retail
Warehouse, Transportation & Logistics
Custodial Skills
Key to Change financial education CARF Certification
Computer Skills/Office Essentials Tacoma Goodwill’s job training
Job Readiness and placement programs have
Services received the highest level of
Youth: accreditation available. CARF
REACH Center partner International, an independent
STEPS reviewing agency, awarded
YouthBuild Goodwill a three-year accreditation,
through November 2013.
Older Adults
Senior Community Service Employment Program
Adults with Disabilities/Disadvantages:
Supported Employment
Projects With Industry
Vocational and Educational Assessment Retail Stores and Training Centers
Work Opportunity Centers WorkSource Affiliate
Public Job Search Assistance Tacoma Goodwill is a WorkSource
Placement Services affiliate in Pierce County, assisting
Retention Services in delivery of employment services.
Goodwill at
Aberdeen-WorkSource Kent-Custodial Skills Training Lakewood Port Angeles
511 W. Heron 1209 Central Ave. S., Suite 102 6002 Mount Tacoma Dr. S.W. 603 S. Lincoln St.
Aberdeen, WA 98520 Kent, WA 98032 Lakewood, WA 98499 Port Angeles 98362
360.538.2355 253.813.3157 253.582.0655 360.417.7547
Financial Highlights 2010
Statement of financial position
Assets Low Overhead to Maximize Impact
Cash and Cash Equivalents $7,498,192
Accounts Receivable and Pledges $2,956,652
92% Programs & Services
Inventories $8,790,633
Investments and Other Assets $3,235,304
Assets Held in Trust $6,506,000
Land, Building and Equipment (NET) $49,847,023
Total Assets $78,833,804
Liabilities and Net Assets
Accounts Payable $1,813,848
Accrued Payroll and Other Liabilities $4,183,414
Long Term Liabilities $29,895,665
Interest Swap and Trust Liabilities $3,473,093
Total Liabilities $39,366,020
Total Net Assets $39,467,784
Total Liabilities and Net Assets $78,833,804 Overhead (Management & Fundraising) 8.0%
Operating Activities
Statement of unrestricted activities
Revenues
Workforce Development $6,452,501
Retail Operations $46,262,104
Commercial Services $1,211,340
Operating Revenue Growth
Managed Real Estate $551,380 2006-2010 ($Million)
Contributions and Miscellaneous $660,335 $55.1
Total Revenue $55,137,660 $48.3
Expenses 43.6
Workforce Development Services $9,202,621 $40.3
Retail Program $37,688,661
$35.4
Commercial Services $1,196,284
Managed Real Estate $243,710
Fundraising $444,784
Management and General $3,908,315
Total Expenses $52,684,375
Change in Net Assets from Operating Activities $2,453,285 2006 2007 2008 2009 2010
The accounting firm Clark Nuber has audited the financial statements in accordance with auditing standards generally accepted in the U.S. The audit received an unqualified opinion.
Foundation growing to meet participant needs
The Goodwill Foundation is committed to bringing Goodwill’s mission to life for individuals throughout our community. The Foundation’s
goal is to inform the community about Goodwill’s mission as a framework for soliciting support for Goodwill’s job training and placement
programs.
Dr. Ruby Payne speaking at the 2010 Ready Goodwill program participants networked with local business leaders at the Ready to Work events. Foundation President Buzz Folsom
To Work Breakfast in Tacoma.
Board Members
Bruce F. Dammeier
Jeff Durham (Student Board Member)
Nigel L. English
Buzz Folsom
Arne L. “Skip” Haynes
C.W. Herchold
Don Johnson
James Matteucci
Jemima McCullum
Carl Newhouse
Ryan Petty
Judge Karen Seinfeld (retired)
David Sidor
Judy Swain
Brian Townsend
Pamela Transue, PhD