True or False

1. Organizational behaviour is the study of how individuals make sense of organizations.

2. Organizational behaviour is relevant to the workplace and for-profit organizations; however, it does
not apply to voluntary groups or not-for-profit organizations.
3. Organizational behaviour is a field of study which investigates the impact that individuals, groups,
and structure have on behaviour within organizations, for the purpose of applying such knowledge
toward improving an organization's effectiveness.
4. When the word "organization" is used in the text it refers only to medium and large organizations
5. OB applies to organizations at all levels of work, including small for-profit organizations.
6. People enter groups and organizations with certain characteristics that influence their behaviour,
the most obvious of these being personality characteristics, perception, values, and attitudes.
7. Ethics is the study of moral values or principles that guide our behaviour and inform us whether
actions are right or wrong.
8. Workforce diversity appreciates differences among people within organizations, such as gender,
race, and ethnicity.
9. It is generally recognized that employees will set aside their cultural values and lifestyle
preferences when they go to work.
10. If outputs increase, while inputs increase at the same rate, there is an increase in efficiency.
11. The Internet has enabled large companies to become more globally connected, by opening up
international sales and by increasing opportunities to carry on business. Unfortunately, this same
opportunity is not available to small firms.
12. The science that seeks to measure, explain, and sometimes change the behaviour of humans and
other animals is sociology.
13. The study of societies to learn about human beings and their activities is anthropology.
14. Attitudes are less important to study than values because attitudes do not effect job performance.
15. It is generally easier to change a person's attitude if he or she is not strongly committed to it.
16. Employee satisfaction and customer satisfaction are unrelated.
17. Job satisfaction leads to productivity.
18. Organizational change is primarily confined to larger organizations.
19. Change agents are people who act as catalysts and assume the responsibility for managing
change activities.
20. Manipulation and co-option are approaches to organizational change that are used when speed is
essential, and the change initiators possess considerable power.

Choose the correct Option:

1) When an organization achieves its goals without concern for the amount of input, it may be
_______________, but not necessarily_____________.

a) effective, profitable
b) effective, efficient
c) productive, efficient
d) productive, effective
e) efficient, effective

1. Consider two students who play tennis. Amy hits 75 percent of her first serves in the court. Li hits
50 percent of his first serves in the court. Which of the following statements is true?

f) They are both efficient.

g) Amy is more effective than Li.
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 h) Li is more effective than Amy.
i) They are both efficient and effective.
j) Amy is more efficient than Li.

2) Which behavioural science would be most useful in helping to understand individual behaviour?

a) Anthropology
b) Sociology
c) Political science
d) Psychology
e) Social psychology

3) Which behavioural science discipline would likely have made the greatest contribution to understanding
structuring of conflict, allocation of power, and how people manipulate power for individual self-interest?

a) Psychology
b) Social psychology
c) Anthropology
d) Political science
e) Sociology

4) Which group made the greatest contribution to OB through their study of group behaviour in
organizations, particularly formal and complex organizations?

a) Sociology
b) Social psychology
c) Psychology
d) Anthropology
e) Political science

5) Anthropology is the study of:

a) Cultures and environments
b) Civilizations
c) Intraorganizational politics
d) Group dynamics
e) Intergroup behaviour

6) Employees are most likely to respond to change efforts made by someone who:
a) Is liked, credible and convincing.
b) Can develop effective regulations.
c) Is new to the organization.
d) Has an impressive title.
e) Is considerably older than the workers.

7) Job satisfaction is best described as:

a) An attitude.
b) A value.
c) A personality trait.
d) Behaviour.
e) A perception.

8) Job involvement is best defined as a worker's:

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 a. General attitude toward his or her job.
b. Identification with a particular organization.
c. Loyalty to the organization.
d. Need to participate in organizational social activities.
e. Identification with the job.

10) What is the definition of job satisfaction?

a. The measure of how much an individual feels accepted
b. The number of promotions you get
c. An individual's general attitude towards his or her job
d. How big an individual's pay check is
e. How many days off you get
11)The five building blocks of organizational behaviour are:

f. Emotion, leadership, attitude, stress and training

g. Motivation, Type A, Type B, systems and people
h. Work stress, work design, leadership, ethics and stress
i. Roles, studies, systems, attitudes and effectiveness
j. Psychology, Sociology, Social Psychology, Anthropology and Political Science

Bottom of Form
k. Top of Form
12) When your manager suggests negotiation as a method to reduce resistance to change, he
means:

k.a. Establishment of a collective bargaining committee on each side of the issue

k.b. The exchange of something valuable for agreement to reduce resistance to change
k.c. The use of co-optation to obtain compliance
k.d. Manipulation of facts to make the situation appear more attractive
k.e. The use of threats or force to obtain compliance
13)What are some drawbacks of the education and communication approach to overcoming resistance to
change?

l. Leads to future problems

m. Risky if it leaves people angry
n. Time-consuming if lots of people are involved
o. Time-consuming, expensive, and may still fail
p. Too expensive, if it alerts others to negotiate compliance

14) Intranets are a useful way to improve communication with:

a. Global markets
b. External clients
c. Customers
d. Employees
e. Competitors