Dear Respondent,
Please answer the following question clearly. Be rest assured that all the
I. Direction: Read the following questions carefully and put a check inside the box
in terms of Service?
There should be a database that will capture member’s information and plan
details so that billing statement can be generate easily.
There should be a system that will hold each members file so that collection
reports can be generated quickly.
II. Direction: Rate the following statements as:
1 – Strongly disagree
2 – Disagree
3 – Neutral
4 – Agree
SD D N A SA
5 – Strongly Agree
1 2 3 4 5
Please encircle the number corresponding to your answer.
1 2 3 4 5
system.
feasible?
INTERVIEW QUESTIONNAIRE
• 10 branches
• 3
• 3 weeks to 1 month
• Factors:
9. Paycodes
Start
Plan/Payment
Inquiry
Prepare Payment
Slip
With No
SOA?
Yes
No Receive payments
Lapsed? and write it in Ledger
Yes
End
Start
Plan/Payment
Inquiry
No Prepare Payment
Slip
With
SOA?
Yes
Receive payments
Lapsed? No and create payments
using Branch
Automated Collection
System
Yes
End