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Business Insight:
Business Processes Optimization through Process Visibility and
Automation
Tim Wu
Principal Sales Consultant
Oracle Taiwan LLC, Taiwan Branch
 Business Process Management
Visualize and Automate Your Business Process

Organizational Units Order Management Process

Customer Sales and Production Manufacturing Inventory & Finance & HR
Relationship Marketing Planning Logistics
Management

Product Configuration
Processes

Order Management

Warranty & Returns Management

Customer
Relationship Sales and Production Inventory &
Management Marketing Planning Manufacturing Logistics Finance & HR

Produc produc produc

Produc produc produc CRM SFA SCM DB LMS B2B ERP
CRM SFA SCM DB LMS B2B ERP t t t
t t t
Inv
Inv ERP MES
ERP MES MGMT
MGMT

Enterprise Infrastructure Services Enterprise Infrastructure Services

(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations) (Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

Real-World Business Processes span BPM models, simulates, executes, manages,

organizations, systems, and applications. monitors, & optimizes those Business
Processes.
 Business Process Optimization

Business
Analysts

Process
Implementer
Process Modeling, Simulation Process Development
and Documentation and Systems Integration

DB
Oracle BPM
Use
UseCases
Cases
1.0
1.0Get
Getthe
thestuff
stuff Apps
2.0
2.0Build
Buildthe
thepicture
picture
3.0 BAM Consoles
3.0 BAM Consoles

Business Requirements
Requirements Business Systems
1.1
1.1Process
ProcessDiagram
Diagram
Owners 2.1
2.1Launch
Launchscreen
screen
3.1
3.1Monitoring
Monitoringscreen
screen

Process Process Server and

Process Management Historical & Trend Participants Monitoring Repository
and Real-Time BAM Analysis Tools
 Your Enterprise BPM Strategy

• Business and IT collaboration

• To streamline processes across applications & lines of
business
• Leverage a complete and integrated BPM Platform
• Support system-centric, human-centric, document-centric,
and decision-centric Business Processes in a single runtime
• Continuous refine business process efficiency
• Keep modifying your process through process monitoring,
analysis, simulation, re-design
Unified Integration Platform
BPM Basis – SOA Service Infrastructure
 BPM 11gR1 Architecture
BPM Layers on Top of SOA Suite

Shared BPMN
Model Web based customization
Rich End User Interaction
BPA

Workspace Process Portal MS Office

BPMN 2.0, (WC spaces)
BPEL
BPM Studio Process Composer
(Business & IT views)
BPEL BPMN
Human Business
Mediator
Process Core Workflow Rules

B2B Unified Runtime Repository

Repository

Process Common JCA-based connectivity infrastructure Policy Manager

Analytics Optimized
binding
BAM
Proc Cubes Oracle Service Bus
EM console
+BPMN Screens

New BPM Features

 Business Process Modeling
Support Standard BPMN 2.0

• BPMN (Business Process

Modeling Notations) Service
Engine
• Build on top of existing process
engine
• BPMN artifacts (Events,
Gateways, Activities, Sequence
Flow) mapped to internal process
engine format
• Unified support for clusters, HA,
monitoring & manageability etc.
• New Audit & Measurement
Infrastructure
• Process Modeling in Studio
and Composer
Sample BPMN Process

Service Rules Task

Task
Human
Task

Parallel
Branching
Join
XOR branching

Merge
Lane
BPMN Process Simulation
Simulate Processes Before Execution
Process Composer
Web Based Process Customization
 Human Task User Interfaces
Rich Forms

• Visual Designer
• Completely auto-generated
forms
• Data Control for drag and drop
editing
• Mash up data from other
sources
• Rich set of interactive UI
elements
• Charting and other
visualization elements
 Organizational Units, Roles & Holidays

• Organizational Units are abstract

and can be mapped to 1 or more
LDAP Groups
• Roles are created to create areas
of responsibilities for human
persons in an Organization
Process Development on Top of SOA
Zero code IT environment

• Drag & Drop an Adapter

Service from the
Service Component
Palette to the
Composite Diagram.
• Follow the configuration
steps in the Adapter
Service wizard.
• The Adapter Service
now gets added to the
Business
Catalog/Services folder.
 BPMN Service Task

• Service Task
• Refers to a System Invocation or
automated step.
• BPMN assumes that the
underlying business function is
exposed as a Service and
Operation.
• The invocation is synchronous in
nature and is completed upon
receipt of the response.
• The input and output data of the
process step have to be mapped
to the Input Message and Output
Message of the Operation.
 Rule Task

• BPMN Rule Task

• References rules definition.

• Oracle BPM Studio

• You can link Rule Definitions to a Rule

Task in one of the 2 ways. Go to
Implementation Tab.
• Browse (…) a Rule Definition from the
Business Catalog.
• Create (+) a Rule Definition by
invoking the Rules Editor. The Rule
Definition gets automatically added to
the Business Catalog.

© 2009 Oracle Corporation – Proprietary and Confidential BPMN for BPM Bootcamp 11g
Business Rules Engine
Decision Tables
 Runtime Rule Editing in Web
SOA Composer
• Authoring of Business Rules
• Save Business Rules in Enterprise Rules Repository
• Commit changes to make them visible at runtime

17
 Process Analytics and BAM

• Define business indicators • Out of the box dashboards for real

• Define KPIs, specify measurements and time monitoring
actions • Create custom BAM dashboards
 BPM Standard Dashboards
Dashboards on Workspace

• Example of a process workload dashboard with drilldown to

workload by activity. Lower section to show actual instance
based on the selection in these charts
• Standard Dashboards are available from BPM Workspace
 Integration with Oracle BAM
Customized Real-time Monitoring Dashboard

• Monitor Express Dashboards are shipped with the products and

are based on standard Data Objects
 End-to-End Instance Tracking

BPMN

External
Service

Human
Workflow

BPEL
Mediation
Business
Rules
 Summary

• Start your business process optimization TODAY!

• Oracle BPM Suite offers a platform for design,
monitor, analysis, simulate and optimize your
business processes
• BPM Studio & Process Composer for process development &
simulation
• Process Analytics through standard dash board or Oracle
BAM
• Process Composer for business user customization and
optimization