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NICE Perform®

Releases 3 & 3.1

Certified Servers Guide

July 2008
385A0709-02 Rev. A0

Insight from Interactions TM


NICE Systems Ltd. shall bear no responsibility or liability to a client or to any other person or entity with
respect to liability, loss or damage caused or alleged to be caused directly or indirectly by any NICE product.
This includes, but is not limited to, any interruption of service, loss of business or anticipatory profits or
consequential damage resulting from the use or operation of any NICE products.
Information in this document is subject to change without notice and does not represent a
commitment on the part of NICE Systems Ltd. The systems described in this document are
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All contents of this document are: Copyright © 2008 NICE Systems Ltd. All rights reserved.
This product is covered by one or more of the following US patents:
4,893,197 5,185,780 5,216,744 5,274,738 5,289,368 5,325,292 5,339,203
5,396,371 5,446,603 5,457,782 5,819,005 5,911,134 5,937,029 6,044,355
6,115,746 6,122,665 6,192,346 6,246,752 6,249,570 6,252,946 6,252,947
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6,959,079 6,965,886 6,970,829 7,010,106 7,010,109 7,058,589 7,085,728
7,203,655 7,240,328 7,305,082 7,333,445 7,346,186 7,383,199 7,386,105

360o View, ACTIMIZE, Actimize logo, Alpha, Customer Feedback, Dispatcher Assessment, Encorder,
eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST
Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions,
Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall,
NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE
SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision,
NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision
Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback
Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet
are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered
trademarks are the property of their respective owners.
Applications to register certain of these marks have been filed in certain countries, including Australia,
Brazil, the European Union, Israel, Japan, Mexico, Argentina and the United States. Some of such
registrations have matured to registrations.
385A0709-02 Rev. A0
For assistance please contact your local supplier or the nearest NICE Systems Customer Service
Center:
EMEA Region: (Europe, Middle East, Africa)
Tel: +972-9-775-3800
Fax: +972-9-775-3000
email: support@nice.com

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Tel: +852-8338-9818
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Tel: 1-800-NICE-611
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NICE invites you to join the NICE User Group (NUG).


Visit the NUG Website at www.niceusergroup.org, and follow the instructions.

For general information on NICE Systems products please contact your local distributor or the
nearest NICE Systems office:

International Headquarters-Israel North America


Tel: +972-9-775-3100 Tel: 1-800-663-5601
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email: info@nice.com email: na_sales@nice.com
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Please send all queries, comments, and suggestions pertaining to this document to
nicebooks@nice.com
Please visit NICE at www.nice.com
Contents
1
Introduction 11
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2
NICE Perform Deployment Configurations and Requirements 15
SMB - Small Medium Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Small Medium Business - Software Requirements . . . . . . . . . . . . . . . . . . . 16
Small Medium Business - Hardware Requirements . . . . . . . . . . . . . . . . . . 17
HP Server Model DL380 G5 or DL360 G5 . . . . . . . . . . . . . . . . . . . . . . . 17
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Small Medium Business - Partitioning Requirements . . . . . . . . . . . . . . . . . 19
VoIP - Single Box Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
NiceLog Logger - Two Boxes Solution . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Unified Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unified Server Deployment - Software Requirements . . . . . . . . . . . . . . . . . 21
Unified Server Deployment - Hardware Requirements . . . . . . . . . . . . . . . . 22
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 22
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unified Server Deployment - Partitioning Requirements . . . . . . . . . . . . . . . 28
Semi-Distributed Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Semi-Distributed Server Deployment - Software Requirements . . . . . . . . . 29
First Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Contents 5

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Semi-Distributed Server Deployment - Hardware Requirements . . . . . . . . 31
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 31
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Semi-Distributed Server Deployment - Partitioning Requirements . . . . . . . 37
First Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Distributed Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Distributed Deployment - Software Requirements . . . . . . . . . . . . . . . . . . . 39
Distributed Deployment - Hardware Requirements . . . . . . . . . . . . . . . . . . . 40
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 40
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Dell Server Model PowerEdge 2970 . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
IBM Server Model x3655 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Approved Dialogic Boards for Playback Server . . . . . . . . . . . . . . . . . . . . . 46
Distributed Deployment - Software and Partitioning Requirements . . . . . . . 47
Application Server - Software Requirements . . . . . . . . . . . . . . . . . . . . 47
Application Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . 47
NICE Interactions Center Server - Software Requirements . . . . . . . . . . 48
NICE Interactions Center Server - Partitioning Requirements . . . . . . . . 48
Database Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . 49
Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . 49
Data Mart Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . 50
Data Mart Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . 50
Playback Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Playback Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . 51
Playback Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . 51
NICE Storage Center Server - Software Requirements . . . . . . . . . . . . . 52
NICE Storage Center Server - Partitioning Requirements . . . . . . . . . . . 52

Contents 6

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
ScreenSense Server - Software Requirements . . . . . . . . . . . . . . . . . . . 53
ScreenSense Server - Partitioning Requirements . . . . . . . . . . . . . . . . . 53
NiceScreen Logger Server - Software Requirements . . . . . . . . . . . . . . 54
NiceScreen Logger Server - Partitioning Requirements . . . . . . . . . . . . 54
Cluster Based Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Cluster Based Deployment - Software Requirements . . . . . . . . . . . . . . . . . 55
Cluster Based Deployment - Hardware Requirements . . . . . . . . . . . . . . . . 56
HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2 . . . . . . . . . 56
Cluster Based Deployment - Partitioning Requirements . . . . . . . . . . . . . . . 56
DL380 G4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
MSA500 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Blades Based Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Blades Based Deployment - Software Requirements . . . . . . . . . . . . . . . . . 58
Blades Based Deployment - Hardware Requirements . . . . . . . . . . . . . . . . 59
3 Blades Based Deployment - Software and Partitioning Requirements . . . 60
Blade 1 (3 Blades Based Deployment) Software Requirements . . . . . . . 60
Blade 1 (3 Blades Based Deployment) Partitioning Requirements . . . . . 61
Blade 2 (3 Blades Based Deployment) Software Requirements . . . . . . . 61
Blade 2 (3 Blades Based Deployment) Partitioning Requirements . . . . . 62
Blade 3 (3 Blades Based Deployment) Software Requirements . . . . . . . 62
Blade 3 (3 Blades Based Deployment) Partitioning Requirements . . . . . 62
4 Blades Based Deployment - Software and Partitioning Requirements . . . 63
Blade 1 (4 Blades Based Deployment) Software Requirements . . . . . . . 63
Blade 1 (4 Blades Based Deployment) Partitioning Requirements . . . . . 63
Blade 2 (4 Blades Based Deployment) Software Requirements . . . . . . . 64
Blade 2 (4 Blades Based Deployment) Partitioning Requirements . . . . . 64
Blade 3 (4 Blades Based Deployment) Software Requirements . . . . . . . 65
Blade 3 (4 Blades Based Deployment) Partitioning Requirements . . . . . 65
Blade 4 (4 Blades Based Deployment) Software Requirements . . . . . . . 66
Blade 4 (4 Blades Based Deployment) Partitioning Requirements . . . . . 66

3
NICE Perform Additional Servers 67
Audio Analysis Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Audio Analysis Server - Software Requirements . . . . . . . . . . . . . . . . . . . . 68
Contents 7

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Audio Analysis Server - Hardware Requirements . . . . . . . . . . . . . . . . . . . . 68
HP Server model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 68
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Audio Analysis Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . 69
NMS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
NMS Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
NMS Server - Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
NMS Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4
NICE Perform Workstation Requirements 71
Applications Suite Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Applications Suite Workstation - Software Requirements . . . . . . . . . . . . . . 72
Applications Suite Workstation - Hardware Requirements . . . . . . . . . . . . . 72
Agent’s Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Agent’s Workstation - Software Requirements . . . . . . . . . . . . . . . . . . . . . . 73
Agent’s Workstation - Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 73
Terminal Server Requirements For Thin Client Screen Recording . . . . . . . 74
Terminal Server - Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 74
Terminal Server and Citrix Presentation Server - Hardware Requirements 74
CA NMS Remote Admin Client Workstation . . . . . . . . . . . . . . . . . . . . . . . . . 75
CA NMS Remote Admin Client Workstation - Software Requirements . . . . 75
CA NMS Remote Admin Client Workstation - Hardware Requirements . . . 75
Media Library Application Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Media Library Application Workstation - Software Requirements . . . . . . . . 76
Media Library Application Workstation - Hardware Requirements . . . . . . . 76
Remote Tape Server Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Remote Tape Server Workstation - Software Requirements . . . . . . . . . . . 77
Remote Tape Server Workstation - Hardware Requirements . . . . . . . . . . . 77

5
VoIP/NiceLog Logger Requirements 79
VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Contents 8

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
VoIP Logger - Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
VoIP Logger - Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
HP Server Model DL360 G5 or DL380 G5 . . . . . . . . . . . . . . . . . . . . . . . 81
Dell Server Model PowerEdge 2950 . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
IBM Server Model x3650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
HP Server Model DL385 G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
HP Blade Model BL480c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
VoIP Logger - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Non-RAID Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
RAID 1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
RAID 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
NiceLog Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
High Density Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Interaction Capture Unit (ICU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

6
Migration Certified Platforms 89
NICE Perform Release II to Release 3 Upgrade . . . . . . . . . . . . . . . . . . . . . . . 90
NICE Perform Release II to Release 3 Upgrade - Hardware . . . . . . . . . . . . 90
HP Server Model DL380 G4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
IBM Server Model x346 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
DELL Server Model PowerEdge 2850 . . . . . . . . . . . . . . . . . . . . . . . . . . 91
VoIP Logger 8.9 to NICE Perform Release 3 Migration . . . . . . . . . . . . . . . . . 92
VoIP Logger 8.9 to NICE Perform Release 3 Migration - Hardware . . . . . . . 92
HP Server Model ML350 G4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Dell Server Model PowerEdge 2800 . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
IBM Server Model x346 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Index 95

Contents 9

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Blank page for double-sided printing.
1
Introduction

Contents

What’s New...................................................................................................................... 12

Chapter 1: Introduction 11

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
What’s New

What’s New
This document is intended for NICE partners, customers, Solution Engineers and Customer
Services who deploy and support the NICE Perform Release 3 solution.
This document provides specifications for NICE certified platforms and guidelines for their build,
based on hardware, software and partitioning requirements.
Table 1-1 on page 13 presents the compatibility of NICE certified HP, IBM or DELL platforms
with NICE software-only components.
The list of NICE certified 3rd party applications can be found at the following location:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.as
px

All NICE servers must be configured with NTP time source according to the guidelines in the
Technical Note, TN0752.
It is recommended, where applicable, to configure the Network Interface Cards with NIC teaming
for NFT (Network Fault Tolerance).

IMPORTANT
Unless otherwise mentioned, this guide refers to Windows Server 2003 32-bit version by default.

Chapter 1: Introduction 12

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
What’s New

Table 1-1: Compatibility of HP/IBM/DELL Platforms with NICE Software-only Components

HP
DELL DELL
HP HP IBM HP IBM HP DL380 G4
PowerEdge PowerEdge
DL360 G5 DL380 G5 X3650 DL385 G2 X3655 BL480c Packaged
2950 2970
Cluster

Form Factor 1U 2U 2U 2U 2U 2U 2U 2U 14U

Intel/ AMD
Intel Intel Intel Intel AMD AMD AMD Intel Intel
based

NICE VoIP
Logger
9 9 9 9 9 X X 9 X
As No
stand-alone backup
Logger. tape
device is
available.

Application
Server
9 9 9 9 9 9 9 9 X
Database
Server
9 9 9 9 9 9 9 9 9
No
backup
tape
device is
available.

NICE
Interactions
9 9 9 9 9 9 9 9 X
Center
Server

Chapter 1: Introduction 13

Releases 3 & 3.1: Certified Servers Guide (Rev. A0)


What’s New

Table 1-1: Compatibility of HP/IBM/DELL Platforms with NICE Software-only Components (Continued)

HP
DELL DELL
HP HP IBM HP IBM HP DL380 G4
PowerEdge PowerEdge
DL360 G5 DL380 G5 X3650 DL385 G2 X3655 BL480c Packaged
2950 2970
Cluster

Data Mart
9 9 9 9 9 9 9 9 X
Playback
Server
9 9 9 9 9 9 9 X X
1 x Dialogic Up to 3 x 1 x Dialogic 1 x Dialogic Up to 3 x 1x 1 x Dialogic
board. Dialogic board or up board or up Dialogic Dialogic board or up
boards. to 2 x to 2 x boards. board. to 3 x 4-ports
4-ports 4-ports analog
analog analog Dialogic
Dialogic Dialogic boards.
boards. boards.

NICE Storage
Center
9 9 9 9 9 9 9 9 X
Server

ScreenSense
Server
9 9 9 9 9 9 9 9 X
NiceScreen
Logger files
9 9 9 9 9 9 9 9 X
Audio
Analysis
9 9 9 9 X X X X X
Server

Chapter 1: Introduction 14

Releases 3 & 3.1: Certified Servers Guide (Rev. A0)


2
NICE Perform Deployment Configurations
and Requirements

Contents

SMB - Small Medium Business ..................................................................................... 16


Unified Server Deployment............................................................................................ 21
Semi-Distributed Server Deployment ........................................................................... 29
Distributed Deployment ................................................................................................. 39
Cluster Based Deployment ............................................................................................ 55
Blades Based Deployment ............................................................................................ 58

Chapter 2: NICE Perform Deployment Configurations and Requirements 15

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business

SMB - Small Medium Business


Small Medium Business - Software Requirements
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft Windows Installer version 3.0 or higher.


• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.

Chapter 2: NICE Perform Deployment Configurations and Requirements 16

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business

Small Medium Business - Hardware Requirements


The following tables list certified hardware platforms:

HP Server Model DL380 G5 or DL360 G5


Table 2-1: HP Server Model DL380 G5 or DL360 G5

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD • VoIP – DL380 G5 only – 8 x 146 GB 10 Krpm SAS 2.5”


• NiceLog Logger – 6 x 146 GB 10 Krpm SAS 2.5”

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to 2 x


Backup Q1522B (SCSI DAT 72) + SCSI Controller

Chapter 2: NICE Perform Deployment Configurations and Requirements 17

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SMB - Small Medium Business

Dell Server Model PowerEdge 2950


Table 2-2: Dell Server Model PowerEdge 2950

CPU 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz,


1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD • VoIP – 8 x 146 GB 10 Krpm SAS 2.5”


• NiceLog Logger – 6 x 146 GB 10 Krpm SAS 2.5”

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup DAT 72 + SCSI Controller

IBM Server Model x3650


Table 2-3: IBM Server Model x3650

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD • VoIP – 8 x 146 GB 10 Krpm SAS 2.5”


• NiceLog Logger – 6 x 146 GB 10 Krpm SAS 2.5”

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to


Backup 2 x 39M5656 (SCSI DAT 72) + SCSI Controller

Chapter 2: NICE Perform Deployment Configurations and Requirements 18

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business

Small Medium Business - Partitioning Requirements

VoIP - Single Box Solution


Table 2-4: VoIP - Single Box Solution

Physical Partition
Array RAID Size Installation Type
Drive NTFS

C 15 GB OS

D 71 GB NICE VoIP Logger


Application Server
Database Server
NICE Interactions Center
Drive 1
Server
146 GB
A RAID 1 Data Mart
Drive2
Playback Server
146 GB
NICE Storage Center
Server
NiceScreen Logger files
SQL installation files

E 60 GB SQL Log

Drive 3 B RAID 1 F 146 GB SQL Data


146 GB
Drive 4
146 GB

Drive 5 C RAID 1 G 146 GB Screen Data


146 GB
Drive 6
146 GB

Drive 7 D RAID 1 H 146 GB Voice Data


146 GB
Drive 8
146 GB

Chapter 2: NICE Perform Deployment Configurations and Requirements 19

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
SMB - Small Medium Business

NiceLog Logger - Two Boxes Solution


In this deployment, the single server runs all NICE software-only components and the Logger runs
on a dedicated platform.
The following table lists the partitioning requirements for the box that includes software-only
NICE components:
Table 2-5: NiceLog Logger - Two Boxes Solution

Physical Partition
Array RAID Size Installation Type
Drive NTFS

C 15 GB OS

D 71 GB Application Server
Database Server
NICE Interactions Center
Drive 1 Server
146 GB Data Mart
A RAID 1
Drive2 Playback Server
146 GB NICE Storage Center
Server
NiceScreen Logger files
SQL installation files

E 60 GB SQL Log

Drive 3 B RAID 1 F 146 GB SQL Data


146 GB
Drive 4
146 GB

Drive 5 C RAID 1 G 146 GB Screen Data


146 GB
Drive 6
146 GB

Chapter 2: NICE Perform Deployment Configurations and Requirements 20

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

Unified Server Deployment


In this deployment, the single server runs all NICE software-only components and the Logger runs
on a dedicated platform.

Unified Server Deployment - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.
• ASP.NET.
• Enable COM + Network access.
• Internet Information Services (IIS):
• Common Files.
• Internet Information Services Manager.
• SMTP Service.
• World Wide Web Service.

Chapter 2: NICE Perform Deployment Configurations and Requirements 21

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

Unified Server Deployment - Hardware Requirements


The following tables list the certified hardware platforms:

HP Server Model DL360 G5 or DL380 G5


Table 2-6: HP Server Model DL360 G5 or DL380 G5

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


In case 8 drives are required, use DL380 G5
See Unified Server Deployment - Partitioning Requirements
on page 28.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Dialogic Boards • DL380 G5 – up to three (3) Dialogic boards


• DL360 G5 – one (1) Dialogic board
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to 2 x


backup for SQL Q1522B (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 22

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

Dell Server Model PowerEdge 2950


Table 2-7: Dell Server Model PowerEdge 2950

CPU 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz,


1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Unified Server Deployment - Partitioning Requirements
on page 28.

Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup for SQL DAT 72 + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 23

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

IBM Server Model x3650


Table 2-8: IBM Server Model x3650

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Unified Server Deployment - Partitioning Requirements
on page 28.

Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to


Backup for SQL 2 x 39M5656 (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 24

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

HP Server Model DL385 G2


Table 2-9: HP Server Model DL385 G2

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Unified Server Deployment - Partitioning Requirements
on page 28.

Dialogic Boards Up to 3 Dialogic boards


Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to 2 x


Backup for SQL Q1522B (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 25

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

Dell Server Model PowerEdge 2970


Table 2-10: Dell Server Model PowerEdge 2970

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Unified Server Deployment - Partitioning Requirements
on page 28.

Dialogic boards One (1) Dialogic board or up to three (3) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup for SQL DAT 72 + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 26

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

IBM Server Model x3655


Table 2-11: IBM Server Model x3655

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Unified Server Deployment - Partitioning Requirements
on page 28.

Dialogic Boards One (1) Dialogic board


Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to 2 x


Backup for SQL 39M5656 (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 27

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Unified Server Deployment

Unified Server Deployment - Partitioning Requirements


Table 2-12: Unified Server Deployment - Partitioning Requirements

Physical Array RAID Partition Size Installation type


Drive NTFS

C 15 GB OS

D 71 GB Application Server
Database Server
NICE Interactions Center
Drive 1 Server
146 GB Data Mart*
A RAID 1
Drive 2 Playback Server
146 GB NICE Storage Center Server
ScreenSense Server**
NiceScreen Logger files***
SQL installation files

E 60GB SQL Log

Drive 3 B RAID 1 F 146GB SQL Data


146 GB
Drive 4
146 GB

Drive 5 C RAID 1 G 146GB Screen Data


146 GB
Drive 6
146 GB

Drive 7 D RAID 1 H 146 GB Required in case more space


146 GB is needed for SQL data.
Drive 8
146 GB
* If the Data Mart Server is deployed on a dedicated server refer to Distributed Deployment.
** If the ScreenSense Server is deployed on a dedicated server refer to Distributed Deployment.
*** If the NiceScreen Logger is deployed on a dedicated server refer to Distributed Deployment.

Chapter 2: NICE Perform Deployment Configurations and Requirements 28

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Semi-Distributed Server Deployment


In this deployment, two servers run all NICE software-only components and the Logger runs on a
dedicated platform.
Two servers solution:
• First Server: All NICE software components, excluding the NICE Interactions Center Server.
• Second Server: NICE Interactions Center Server.
The following software and hardware requirements apply for both servers.

Semi-Distributed Server Deployment - Software Requirements

First Server
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.
• ASP.NET.
• Enable COM + Network access.
• Internet Information Services (IIS):
• Common Files.
• Internet Information Services Manager.
• SMTP Service.
• World Wide Web Service.

Chapter 2: NICE Perform Deployment Configurations and Requirements 29

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Second Server
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

Chapter 2: NICE Perform Deployment Configurations and Requirements 30

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Semi-Distributed Server Deployment - Hardware Requirements


The following tables list certified hardware platforms:

HP Server Model DL360 G5 or DL380 G5


Table 2-13: HP Server Model DL360 G5 or DL380 G5

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Semi-Distributed Server Deployment - Partitioning
Requirements on page 37.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Dialogic Boards • DL380 G5 – up to three (3) Dialogic boards


• DL360 G5 – one (1) Dialogic board
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to 2 x


Backup for SQL Q1522B (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 31

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Dell Server Model PowerEdge 2950


Table 2-14: Dell Server Model PowerEdge 2950

CPU 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz,


1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Semi-Distributed Server Deployment - Partitioning
Requirements on page 37.

Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup for SQL DAT 72 + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 32

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

IBM Server Model x3650


Table 2-15: IBM Server Model x3650

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Semi-Distributed Server Deployment - Partitioning
Requirements on page 37.

Dialogic Boards One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to


Backup for SQL 2 x 39M5656 (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 33

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

HP Server Model DL385 G2


Table 2-16: HP Server Model DL385 G2

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300.

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Semi-Distributed Server Deployment - Partitioning
Requirements on page 37.

Dialogic Boards Up to three (3) Dialogic boards


Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to 2 x


Backup for SQL Q1522B (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 34

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Dell Server Model PowerEdge 2970


Table 2-17: Dell Server Model PowerEdge 2970

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300.

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Semi-Distributed Server Deployment - Partitioning
Requirements on page 37.

Dialogic Boards One (1) Dialogic board or up to three (3) 4-ports analog Dialogic
boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External PV114T (2U rack mountable enclosure) with up to 2 SCSI DAT
Backup for SQL 72 + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 35

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

IBM Server Model x3655


Table 2-18: IBM Server Model x3655

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Semi-Distributed Server Deployment - Partitioning
Requirements on page 37.

Dialogic boards One (1) Dialogic board


Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External 87651UX (1U rack mountable enclosure) with up to 2 x 39M5656


Backup for SQL (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 36

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Semi-Distributed Server Deployment - Partitioning Requirements

First Server
The first server includes all the NICE software components, but excludes the NICE Interactions
Center Server
Table 2-19: First Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive Size

C 15 GB OS

D 71 GB Application Server
Database Server
Drive 1 Data Mart*
146 GB Playback Server
A RAID 1
Drive 2 NICE Storage Center Server
146 GB ScreenSense Server**
NiceScreen Logger files***
SQL installation files

E 60GB SQL Log

Drive 3 B RAID 1 F 146 GB SQL Data


146 GB
Drive 4
146 GB

Drive 5 C RAID 1 G 146 GB Screen Data


146 GB
Drive 6
146 GB

Drive 7 D RAID 1 H 146 GB Required in case that more


146 GB space is required for the SQL
data
Drive 8
146 GB
* If the Data Mart Server is deployed on a dedicated server refer to Distributed Deployment.
** If the ScreenSense Server is deployed on a dedicated server refer to Distributed Deployment.
*** If the NiceScreen Logger is deployed on a dedicated server refer to Distributed Deployment.

Chapter 2: NICE Perform Deployment Configurations and Requirements 37

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Semi-Distributed Server Deployment

Second Server
The second server includes the NICE Interactions Center Server.
Table 2-20: Second Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB NICE Interactions
A RAID 1
Drive 2 Center Server
146 GB

Chapter 2: NICE Perform Deployment Configurations and Requirements 38

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment

Distributed Deployment
You can deploy NICE Perform on multiple servers to address the performance, scale, and
high-availability needs of very large organizations:
• Application Server
• NICE Interactions Center Server
• Database Server

NOTE: For a cluster based solution, see Cluster Based Deployment on page 55.

• Data Mart Server


• Playback Server
• NICE Storage Center Server
• ScreenSense Server
• NiceScreen Logger
The following software and hardware requirements apply for all above servers.
Playback server requires Dialogic board installation. Refer to the list of Approved Dialogic
Boards for Playback Server on page 46.

Distributed Deployment - Software Requirements


For Distributed Deployment Software requirements, refer to the following:
• Application Server - Software Requirements on page 47
• NICE Interactions Center Server - Software Requirements on page 48
• Database Server - Software Requirements on page 49
• Data Mart Server - Software Requirements on page 50
• Playback Server - Software Requirements on page 51
• NICE Storage Center Server - Software Requirements on page 52
• ScreenSense Server - Software Requirements on page 53
• NiceScreen Logger Server - Software Requirements on page 54

Chapter 2: NICE Perform Deployment Configurations and Requirements 39

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment

Distributed Deployment - Hardware Requirements


The following tables list certified hardware platforms:

HP Server Model DL360 G5 or DL380 G5


Table 2-21: HP Server Model DL360 G5 or DL380 G5

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300


SQLServer: 8 GB RAM

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Distributed Deployment - Software and Partitioning
Requirements on page 47.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Dialogic Boards for • DL380 G5 – up to three (3) Dialogic boards.


Playback Server
• DL360 G5 – one (1) Dialogic board.
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to 2 x


Backup for SQL Q1522B (SCSI DAT 72) + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 40

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
Distributed Deployment

Dell Server Model PowerEdge 2950


Table 2-22: Dell Server Model PowerEdge 2950

CPU 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz,


1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300


SQLServer: 8 GB RAM

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Distributed Deployment - Software and Partitioning
Requirements on page 47.

Dialogic Boards for One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
Playback Server boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup for SQL DAT 72 + SCSI Controller
Data

Chapter 2: NICE Perform Deployment Configurations and Requirements 41

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Distributed Deployment

IBM Server Model x3650


Table 2-23: IBM Server Model x3650

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300


SQLServer: 8 GB RAM

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Distributed Deployment - Software and Partitioning
Requirements on page 47.

Dialogic boards for One (1) Dialogic board or up to two (2) 4-ports analog Dialogic
Playback Server boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to


Backup for SQL 2 x 39M5656 (SCSI DAT 72) + SCSI Controller
Data

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Distributed Deployment

HP Server Model DL385 G2


Table 2-24: HP Server Model DL385 G2

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300


SQLServer: 8 GB RAM.

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Distributed Deployment - Software and Partitioning
Requirements on page 47.

Dialogic Boards for Up to three (3) Dialogic boards.


Playback Server Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to


Backup for SQL 2 x Q1522B (SCSI DAT 72) + SCSI Controller
Data

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Distributed Deployment

Dell Server Model PowerEdge 2970


Table 2-25: Dell Server Model PowerEdge 2970

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300


SQLServer: 8 GB RAM.

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Distributed Deployment - Software and Partitioning
Requirements on page 47.

Dialogic Boards for One (1) Dialogic board or up to three (3) 4-ports analog Dialogic
Playback Server boards
Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup for SQL DAT 72 + SCSI Controller
Data

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Distributed Deployment

IBM Server Model x3655


Table 2-26: IBM Server Model x3655

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300


SQLServer: 8 GB RAM

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See Distributed Deployment - Software and Partitioning
Requirements on page 47.

Dialogic Boards for One (1) Dialogic board


Playback Server Refer to the list of Approved Dialogic Boards for Playback
Server on page 46.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full
Duplex

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to


Backup for SQL 2 x 39M5656 (SCSI DAT 72) + SCSI Controller
Data

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Distributed Deployment

Approved Dialogic Boards for Playback Server


Table 2-27: Approved Dialogic Boards for Playback Server

Card Description Required RoHS Form Remarks


Riser Factor

D4PCIUF 4-port Analog PCI-X Half length,


full height

D4PCIUFW 4-port Analog PCI-X


9 Half length,
full height

D4PCIUFWEU 4-port Analog PCI-X


9 Half length,
full height
Available
in Europe

D/41JCTLSEWEU 4-port Analog PCIe


9 Half length,
full height
Available
in Europe

D120JCTLSW 12-port Analog PCI-X


9 Full size

D120JCTLSWEU 12-port Analog PCI-X


9 Full size Available
in Europe

D120JCTLSEW 12-port Analog PCIe


9 Full size

D300JCTE1120 30-port Digital E1 PCI-X Full size

D300JCTE1120W 30-port Digital E1 PCI-X


9 Full size

D300JCTE1120EW 30-port Digital E1 PCIe


9 Full size

D240JCTT1 24-port Digital T1 PCI-X


9 Full size

D240JCTT1W 24-port Digital T1 PCI-X


9 Full size

Limitations:

• A mixture of Analog and digital dialogic boards on the same server is not supported.
• A mixture of E1 and T1 boards on the same server is not supported.
• A mixture of VoIP/TDM Playback Server on the same server is not supported.
NOTE: If there is a problem with the DCM after the installation, refer to the file in the
following link that explains the reason and the solution:
Dialogic D/480JCT-2T1-EW Installation Guide

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Distributed Deployment

Distributed Deployment - Software and Partitioning Requirements

Application Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.
• ASP.NET.
• Enable COM + Network access.
• Internet Information Services (IIS):
• Common Files.
• Internet Information Services Manager.
• SMTP Service.
• World Wide Web Service.

Application Server - Partitioning Requirements


Table 2-28: Application Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB Application Server
A RAID 1
Drive 2
146 GB

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Distributed Deployment

NICE Interactions Center Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

NICE Interactions Center Server - Partitioning Requirements


Table 2-29: NICE Interactions Center Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB NICE Interactions
A RAID 1
Drive 2 Center Server
146 GB

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Distributed Deployment

Database Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition. For best performance, install 64Bit.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
For best performance, install 64 Bit.

Database Server - Partitioning Requirements


Table 2-30: Database Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB Database Server
A RAID 1
Drive 2 SQL installation files
146 GB

Drive 3 B* RAID 1 E 146 GB SQL Log


146 GB
Drive 4
146 GB

Drive 5 C RAID 5 F 292 GB SQL Data


146 GB
Drive 6
146 GB
Drive 7
146 GB
Drive 8**
146 GB
* Can unite Array A and B into one RAID 1 Array as in Unified deployment.
** Drive 8 is optional in case more space required.

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Distributed Deployment

Data Mart Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.

Data Mart Server - Partitioning Requirements


Table 2-31: Data Mart Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 38 GB Data Mart Server
A RAID 1
Drive 2
E 93 GB SQL Log
146 GB

Drive 3 B* RAID 1 F 146 GB SQL Data


146 GB (nice_dw)
Drive 4
146 GB
* RAID 5 array with additional drives need to be configured in case more space is required.

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Distributed Deployment

Playback Server
Even in a distributed configuration, it is recommended to install the Playback Server on one of the
servers, which is not a DataBase/Application/NICE Interactions Center Server. Optional servers
are NICE Storage Center or NiceScreen Logger.

Playback Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Survey Manager - requires .NET 1.1.
• SNMP Service.

Playback Server - Partitioning Requirements


Table 2-32: Playback Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB Playback Server
A RAID 1
Drive 2
146 GB

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Distributed Deployment

NICE Storage Center Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.

NICE Storage Center Server - Partitioning Requirements


Table 2-33: NICE Storage Center Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB NICE Storage Center
A RAID 1
Drive 2 Server
146 GB

Drive 3 B* RAID 1 E 146 GB SC Storage Media


146 GB
Drive 4
146 GB
RAID 5 array with additional drives need to be configured in case more space is required

Chapter 2: NICE Perform Deployment Configurations and Requirements 52

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Distributed Deployment

ScreenSense Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.

ScreenSense Server - Partitioning Requirements


Table 2-34: ScreenSense Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB ScreenSense Server
A RAID 1
Drive 2
146 GB

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Distributed Deployment

NiceScreen Logger Server - Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.

NiceScreen Logger Server - Partitioning Requirements


Table 2-35: NiceScreen Logger - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB NiceScreen Logger
A RAID 1
Drive 2 files
146 GB

Drive 3 B* RAID 1 E 146 GB Screen Data**


146 GB
Drive 4
146 GB
* Additional RAID 1 arrays or RAID 5 array with additional drives need to be configured if more space is
required.
** Limitation: Up to 500 GB is supported.

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Cluster Based Deployment

Cluster Based Deployment


This deployment is a cluster based solution, where the Database is the only component that is
installed on the cluster hardware, and other NICE software component installations are based on
the following three configurations:
• Unified Server Deployment
• Semi-Distributed Server Deployment
• Distributed Deployment

Cluster Based Deployment - Software Requirements


• Microsoft Windows 2003 Enterprise Edition
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

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Cluster Based Deployment

Cluster Based Deployment - Hardware Requirements


The following table lists certified hardware platforms:

HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2


Table 2-36: HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2

CPU 2 x Intel Xeon X3.6, 2 MB Cache, 800 MHz FSB

Internal Memory 4 GB PC2-3200R 400 MHz

2 x DL380G4 HDD 2 x 36 GB Ultra320 SCSI 15 Krpm


servers
Miscellaneous • 128 MB battery backed cache enabler
(E200i,6i)
• CD ROM/DVD Drive

HDD • 3 x 73 GB Ultra320 SCSI 15 Krpm


• 3 x 146 GB Ultra320 SCSI 15 Krpm
MSA500 G2
Miscellaneous • 2 x 256 MB CACHE UPGRADE
• HP MSA500 G2 HIGH AVAILABILITY KIT

Cluster Based Deployment - Partitioning Requirements

DL380 G4
Table 2-37: DL380 G4 - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS*

Drive 1** C 15 GB OS
36 GB D 21 GB Database Server
A RAID 1
Drive 2** SQL Installation Files
36 GB
* Allocation unit size is 64 Kb
** If you have a larger HDD, increase Partition D accordingly..

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Cluster Based Deployment

MSA500 G2
Table 2-38: MSA500 G2 - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive NTFS*

Drive 1 L 140 GB SQL Log


73 GB Q 6 GB Quorum
Drive 2
73 GB
B RAID 5
Drive 3
73 GB
Drive 4**
73 GB

Drive 5 C RAID 5 D 292 GB SQL Data


146 GB
Drive 6
146 GB
Drive 7
146 GB
Drive 8***
146 GB
* Allocation unit size is 64 Kb.
** Drive 4 is optional if more space required.
*** Drive 8 is optional if more space required

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Blades Based Deployment

Blades Based Deployment


In this deployment, the blades run all NICE software components, and the Logger runs on a
dedicated platform.

Blades Based Deployment - Software Requirements


Depending on the Blades Based Deployment, refer to one of the following:
• 3 Blades Based Deployment - Software and Partitioning Requirements on page 60
• 4 Blades Based Deployment - Software and Partitioning Requirements on page 63

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Blades Based Deployment

Blades Based Deployment - Hardware Requirements


The following table lists certified hardware platforms:
Table 2-39: Blades Based Deployment - Certified Hardware Platforms

BLc7000 HP BLc7000 3PH 6XPower 6XFans 8XTrial ICDC Lic


enclosure
Blade Switch HP BLc Cisco Catalyst 1GbE 3020 Blade Switch

Management HP BLc7000 Enclosure Redundant Mgmt Module


Module

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00


GHz, 1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache,
2.33 GHz, 1333 MHz FSB
3* x HP ProLiant
BL480c Blade Internal 4 GB FBD PC2-5300
Server Memory

HDD Up to 4 x 146GB 10 Krpm SAS 2.5”


See 3 Blades Based Deployment - Software and
Partitioning Requirements on page 60.

Miscellaneous 512 MB Battery-backed write cache upgrade (P400/i)


* Additional Blade server can be used if higher performance is required.

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Blades Based Deployment

3 Blades Based Deployment - Software and Partitioning Requirements


Use this deployment if similar to semi-distributed configuration performance. If higher
performance is required use 4 Blades Based Deployment - Software and Partitioning
Requirements on page 63.
The Playback server is installed on a separate server as in Distributed Deployment on page 39.

Blade 1 (3 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• SNMP Service.

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Blades Based Deployment

Blade 1 (3 Blades Based Deployment) Partitioning Requirements


Table 2-40: 3 Blades Based Deployment - Blade 1 - Partitioning Requirements

Blade Physical Array RAID Partition Size Installation Type


Drive NTFS

C 15 GB OS

D 131 GB Application Server

Drive 1 Database Server

146 GB Data Mart


A RAID 1 NICE Storage Center
Drive 2
Server
146 GB
Blade 1 ScreenSense Server
SQL Installation Files
SQL Log Files

Drive 3 B RAID 1 E 146 GB SQL Data


146 GB
Drive 4
146 GB

Blade 2 (3 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

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Blades Based Deployment

Blade 2 (3 Blades Based Deployment) Partitioning Requirements


Table 2-41: 3 Blades Based Deployment - Blade 2 - Partitioning Requirements

Blade Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15 GB OS
72 GB D 57 GB Interactions Server
Blade 2 A RAID 1
Drive 2
72 GB

Blade 3 (3 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service

Blade 3 (3 Blades Based Deployment) Partitioning Requirements


Table 2-42: 3 Blades Based Deployment - Blade 3 - Partitioning Requirements

Blade Physical Array RAID Partition Size Installation Type


Drive NTFS

Drive 1 C 15GB OS
72 GB A 57 GB Screen Installation
D RAID 1
Drive 2 Files
72 GB
Blade 3
Drive 3 E RAID 1 B 146 GB Screen Media
146 GB
Drive 4
146 GB

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Blades Based Deployment

4 Blades Based Deployment - Software and Partitioning Requirements


Use this deployment if similar to distributed configuration performance.
All additional NICE software components (Playback server, NICE Storage Center Server,
ScreenSense Server, Data Mart Server) are installed on a separate server as in Distributed
Deployment on page 39.

Blade 1 (4 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

Blade 1 (4 Blades Based Deployment) Partitioning Requirements


Table 2-43: 4 Blades Based Deployment - Blade 1 - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Blade
Drive NTFS

Drive 1 C 15 GB OS
146 GB D 131 GB Application Server
Blade 1 A RAID 1
Drive 2
146 GB

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Blades Based Deployment

Blade 2 (4 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft SQL Server 2005 Standard Edition, with the latest service pack certified by NICE.
• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service

Blade 2 (4 Blades Based Deployment) Partitioning Requirements


Table 2-44: 4 Blades Based Deployment - Blade 2 - Partitioning Requirements

Physical Array RAID Partition Size Installation


Blade
Drive NTFS Type

C 15 GB OS
Drive 1
146 GB D 131 GB SQL Installation
A RAID 1 Files
Drive 2
Database Server
146 GB
Blade 2 SQL Log Files

Drive 3 B RAID 1 E 146 GB SQL Data


146 GB
Drive 4
146 GB

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Blades Based Deployment

Blade 3 (4 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

Blade 3 (4 Blades Based Deployment) Partitioning Requirements


Table 2-45: 4 Blades Based Deployment - Blade 3 - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Blade
Drive NTFS

Drive 1 C 15 GB OS
72 GB D 57 GB Interactions
Blade 3 A RAID 1
Drive 2 Center Server
72 GB

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Blades Based Deployment

Blade 4 (4 Blades Based Deployment) Software Requirements


• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service

Blade 4 (4 Blades Based Deployment) Partitioning Requirements


Table 2-46: 4 Blades Based Deployment - Blade 4 - Partitioning Requirements

Physical Array RAID Partition Size Installation


Blade
Drive NTFS Type

Drive 1 C 15 GB OS
72 GB D 57 GB Screen
A RAID 1
Drive 2 Installation Files
72 GB
Blade 4
Drive 3 B RAID 1 E 146 GB Screen Media
146 GB
Drive 4
146 GB

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3
NICE Perform Additional Servers

Contents

Audio Analysis Server ................................................................................................... 68


NMS Server .....................................................................................................................70

Chapter 3: NICE Perform Additional Servers 67

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Audio Analysis Server

Audio Analysis Server


Audio Analysis Server - Software Requirements
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE.
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP service

Audio Analysis Server - Hardware Requirements


The following tables list certified hardware platforms:

HP Server model DL360 G5 or DL380 G5


Table 3-1: HP Server model DL360 G5 or DL380 G5

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD 2 x 146 GB 10 Krpm SAS 2.5”


Network Interface Ethernet TCP/IP: minimum speed 100 Mbps

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Chapter 3: NICE Perform Additional Servers 68

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Audio Analysis Server

Dell Server Model PowerEdge 2950


Table 3-2: Dell Server Model PowerEdge 2950

CPU 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz,


1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD 2 x 146 GB 10 Krpm SAS 2.5”


Network Interface Ethernet TCP/IP: minimum speed 100 Mbps

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

IBM Server Model x3650


Table 3-3: IBM Server Model x3650

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD 2 x 146 GB 10 Krpm SAS 2.5”


Network Interface Ethernet TCP/IP: minimum speed 100 Mbps

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Audio Analysis Server - Partitioning Requirements


Table 3-4: Audio Analysis Server - Partitioning Requirements

Physical Array RAID Partition Size Installation Type


Drive

Drive 1 C 15 GB OS
146 GB D 131 GB Audio Analysis
A RAID 1
Drive 2
146 GB

Chapter 3: NICE Perform Additional Servers 69

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NMS Server

NMS Server
NMS Server - Software Requirements
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft SQL Server 2000.

NOTE: SQL Server should be installed with the latest service pack certified by NICE.

• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

NMS Server - Hardware Requirements


The following table lists certified hardware platforms:
Table 3-5: NMS Server - Hardware Requirements

CPU 1 GHz or higher

Internal Memory 1 GB

HDD 17 GB Free space

Network Interface Ethernet TCP/IP: 10/100 Mbps RJ45

Modem (optional) Required for remote maintenance

Miscellaneous CD ROM/DVD Drive

NMS Server - Partitioning Requirements


Table 3-6: NMS Server - Partitioning Requirements

Size Installation Type

17 GB SQL installation files


SQL Data
SQL Log
NMS

Chapter 3: NICE Perform Additional Servers 70

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4
NICE Perform Workstation Requirements

Contents

Applications Suite Workstation..................................................................................... 72


Agent’s Workstation ....................................................................................................... 73
Terminal Server Requirements For Thin Client Screen Recording............................ 74
Media Library Application Workstation ........................................................................ 76
Remote Tape Server Workstation.................................................................................. 77

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Applications Suite Workstation

Applications Suite Workstation


Applications Suite Workstation - Software Requirements
• Microsoft Windows 2000 Pro or Microsoft Windows XP Pro or Microsoft Windows Vista
Business Edition
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System language is dependant on languages supported by the NICE
Language Pack.

• Microsoft Internet Explorer 6.0 or higher

Applications Suite Workstation - Hardware Requirements


Table 4-1: Applications Suite Workstation - Hardware Requirements

CPU 1 GHz or higher


Recommended: P4 2.4 GHz

Internal Memory 512 MB or higher


Recommended: 1 GB

HDD 2 GB Free space

Network Interface Ethernet TCP/IP

Miscellaneous • CD ROM/DVD Drive


• Sound card - If Playback Over LAN is required

Chapter 4: NICE Perform Workstation Requirements 72

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Agent’s Workstation

Agent’s Workstation

NOTE: Agent’s Workstation - Software Requirements and Agent’s Workstation -


Hardware Requirements are valid also for ScreenAgent Workstations.

Agent’s Workstation - Software Requirements


• Microsoft Windows 2000 Professional.
• Microsoft Windows XP Professional.
• Microsoft Windows Vista Business Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
• The Operating System language is dependant on languages supported by the NICE
Language Pack. See the Products Pricelist.

• Microsoft Internet Explorer 6.0 or higher


• Microsoft Windows Media Player 10 or higher.

Agent’s Workstation - Hardware Requirements


Table 4-2: Agent’s Workstation - Hardware Requirements

CPU Non-Encryption : P3 700 MHz or higher


Encryption: P4 2 GHz or higher

Internal Memory 512 MB or higher


Recommended: 1 GB

HDD 2 GB Free space

Network Interface Ethernet TCP/IP

SVGA Monitor Recommended resolution: 1024 x 768

Miscellaneous CD ROM/DVD Drive

Chapter 4: NICE Perform Workstation Requirements 73

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Terminal Server Requirements For Thin Client Screen Recording

Terminal Server Requirements For Thin Client Screen


Recording
To record thin client application, the NICE agent recorder software needs to be installed on the
terminal server, with the following minimal software requirements.

Terminal Server - Software Requirements


• Microsoft Windows 2003 Terminal Server (support only for ScreenAgent and ScreenSense
agent.)
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System language is dependant on languages supported by the NICE
Language Pack. See the Products Pricelist.

• Citrix Presentation Server 4.0 Enterprise (Windows 2003 Standard Edition).


• Citrix Presentation Server 4.5 (32 bit or 64 bit) Enterprise (Windows 2003 Standard Edition).

Terminal Server and Citrix Presentation Server - Hardware


Requirements
Table 4-3: Terminal Server and Citrix Presentation Server - Hardware Requirements

Model HP DL360 / DL380 G5

CPU Quad Core * 2 (E5345)

Clock speed 2.33 Ghz

Memory 4 GB

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CA NMS Remote Admin Client Workstation

CA NMS Remote Admin Client Workstation


CA NMS Remote Admin Client Workstation - Software Requirements
• Microsoft Windows XP Professional SP2 (Pure .NET Framework 2.0 is optional)
• Microsoft Windows Server 2003 Standard Edition R2 (.NET Framework 2.0 is optional SIDE
BY SIDE with .NET 1)
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System language is dependant on languages supported by the NICE
Language Pack. See the Products Pricelist.

• SNMP Service
• Microsoft SQL Server 2000 - Connectivity Only installation

CA NMS Remote Admin Client Workstation - Hardware Requirements


Table 4-4: CA NMS Remote Admin Client Workstation - Hardware Requirements

CPU 1 GHz or higher


Recommended: P4 2.4 GHz

Internal Memory 512 MB or higher


Recommended: 1 GB

HDD 2 GB Free space

Network Interface Ethernet TCP/IP

Miscellaneous • CD ROM/DVD Drive


• Sound card - If Playback Over LAN is required

Chapter 4: NICE Perform Workstation Requirements 75

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Media Library Application Workstation

Media Library Application Workstation


Media Library Application Workstation - Software Requirements
• The following Operating Systems are supported:
• Microsoft Windows 2003 Server Standard Edition.
• Microsoft Windows 2000 Server Professional Edition.
• Microsoft Windows XP Professional.
• Microsoft Windows Vista.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
• The Operating System language is dependant on languages supported by the NICE
Language Pack. See the Products Pricelist.

• Framework .NET 1.1 (Optionally Framework .NET 2.0 or Framework .NET 3.0).
• Microsoft Internet Explorer 6.0 or higher, with the latest service pack certified by NICE.

Media Library Application Workstation - Hardware Requirements


Table 4-5: Media Library Application Workstation - Hardware Requirements

CPU 1 GHz or higher


Recommended: P4 2.4 GHz

Internal Memory 512 MB or higher


Recommended: 1 GB

HDD 2 GB Free space

Network Interface Ethernet TCP/IP minimum speed 100 Mbps

Miscellaneous • CD ROM/DVD Drive


• Dedicated printer serial port
• Dedicated printer USB port

Chapter 4: NICE Perform Workstation Requirements 76

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Remote Tape Server Workstation

Remote Tape Server Workstation


Remote Tape Server (RTS) is a workstation dedicated to the remote logging of audio on Tape
cassettes/ DVD media. The workstation may contain one tape/DVD drive and is connected to the
NICE Logger (NiceLog High Density Logger or VoIP) over the LAN.
The RTS is a convenient solution to the problem of having NICE Loggers at a considerable
distance from system administrators. The RTS can be placed next to the administrator's desk to
enable quick and easy media replacement.

Remote Tape Server Workstation - Software Requirements


• The following Operating Systems are supported:
• Microsoft Windows XP Professional.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.
• The Operating System language is dependant on languages supported by the NICE
Language Pack. See the Products Pricelist.

• Windows Vista Business Edition


• Microsoft Internet Explorer 6.0 or higher.

Remote Tape Server Workstation - Hardware Requirements


Table 4-6: Remote Tape Server Workstation - Hardware Requirements

CPU Minimum Requirements: P4 2.4 GHz

Internal Memory 1 GB or higher

HDD 2 GB Free space

Network Interface Ethernet TCP/IP minimum speed 100 Mbps

Miscellaneous • CD ROM/DVD Drive


• 1 empty 5.25 bay for tape/DVD drive to be installed
• 1 empty slot for the SCSI controller to be installed (not
required for DVD based RTS)

Chapter 4: NICE Perform Workstation Requirements 77

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5
VoIP/NiceLog Logger Requirements

Contents

VoIP Logger..................................................................................................................... 80
NiceLog Logger .............................................................................................................. 87

Chapter 5: VoIP/NiceLog Logger Requirements 79

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VoIP Logger

VoIP Logger
VoIP Logger - Software Requirements
• Microsoft Windows Server 2003 Standard Edition or Microsoft Windows 2003 Enterprise
Edition.
NOTE:
• The Operating System must be installed with the latest service pack certified by
NICE. For the latest service pack go to:
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%
20Category.aspx
• The Operating System must be the English version only.

• Microsoft Windows Installer version 3.0 or higher.


• Framework .NET 2.0.50727.42 or Framework .NET 3.0. Both versions must be installed with
Hot Fix NDP20-KB914460-X86 1.0.36.79.
• SNMP Service.

Chapter 5: VoIP/NiceLog Logger Requirements 80

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VoIP Logger

VoIP Logger - Hardware Requirements


The following tables list certified hardware platforms:

HP Server Model DL360 G5 or DL380 G5


Table 5-1: HP Server Model DL360 G5 or DL380 G5

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See VoIP Logger - Partitioning Requirements on page 84.

Network Interface • DL380 G5 – Up to six (6) 10/100/1000 ports


Card
• DL360 G5 – Up to six (6) 10/100/1000 ports or up to four (4)
10/100/1000 ports + backup

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External A7445B (1U rack mountable enclosure) with up to 2 x Q1522B


Backup (SCSI DAT 72) + SCSI Controller

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VoIP Logger

Dell Server Model PowerEdge 2950


Table 5-2: Dell Server Model PowerEdge 2950

CPU 2 x Quad Core Intel® Xeon® E5345, 2 x 4 MB Cache, 2.33 GHz,


1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See VoIP Logger - Partitioning Requirements on page 84.

Network Interface Card Up to six (6) 10/100/1000 ports

Modem (optional) 56K Modem

Miscellaneous • SAS 3.0 Gb/s RAID controller with 256 MB of battery-backup


cache
• CD ROM/DVD Drive

Optional External • PV114T (2U rack mountable enclosure) with up to 2 SCSI


Backup DAT 72 + SCSI Controller

IBM Server Model x3650


Table 5-3: IBM Server Model x3650

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00 GHz,


1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache, 2.33 GHz,
1333 MHz FSB

Internal Memory 4 GB FBD PC2-5300

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See VoIP Logger - Partitioning Requirements on page 84.

Network Interface Card Up to six (6) 10/100/1000 ports

Modem (optional) 56K Modem

Miscellaneous • ServeRAID 8k Write-back cache memory is 256 MB


• CD ROM/DVD Drive

Optional External • 87651UX (1U rack mountable enclosure) with up to 2 x


Backup 39M5656 (SCSI DAT 72) + SCSI Controller

Chapter 5: VoIP/NiceLog Logger Requirements 82

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VoIP Logger

HP Server Model DL385 G2


Table 5-4: HP Server Model DL385 G2

CPU 2 x AMD Opteron model 2218 2.6 GHz - 2 MB L2 dual-core,


95 Watts

Internal Memory 4 GB FBD PC2-5300.

HDD Up to 8 x 146 GB 10 Krpm SAS 2.5”


See VoIP Logger - Partitioning Requirements on page 84.

Network Interface Up to six (6) 10/100/1000 ports


Card

Modem (optional) 56K Modem

Miscellaneous • 1 x 512 MB battery backed write cache module


• CD ROM/DVD Drive

Optional External • A7445B (1U rack mountable enclosure) with up to


Backup 2 x Q1522B (SCSI DAT 72) + SCSI Controller

HP Blade Model BL480c


Table 5-5: HP Blade Model BL480c

BLc7000 HP BLc7000 3PH 6XPower 6XFans 8XTrial ICDC Lic


enclosure
Blade Switch HP BLc Cisco Catalyst 1GbE 3020 Blade Switch

Management HP BLc7000 Enclosure Redundant Mgmt Module


Module

CPU 2 x Dual Core Intel® Xeon® 5160, 4 MB Cache, 3.00


GHz, 1333 MHz FSB
- Or -
2 x Quad Core Intel® Xeon® E5345, 2x4 MB Cache,
2.33 GHz, 1333 MHz FSB
HP ProLiant
Internal 4 GB FBD PC2-5300
BL480c Blade
Memory
Server
HDD Up to 4 x 146 GB 10 Krpm SAS 2.5”
Network Up to one (1) 10/100/1000 integrated ports
Interface Card

Miscellaneous 512 MB Battery-backed write cache upgrade (P400/i)

Chapter 5: VoIP/NiceLog Logger Requirements 83

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VoIP Logger

VoIP Logger - Partitioning Requirements

NOTE:
• The amount of disk space used by your Logger database is defined automatically
during installation and cannot be modified.
• Partitions are fixed and cannot be changed during installation.

• The amount of disk space is determined according to the following limitations:


Table 5-6: Disk Space Limitation

1 to 250 channels Up to 193 GB of the unformatted partition(s)

251 to 512 channels Up to 125 GB of the unformatted partition(s)

• If the machine, on which you installed your Logger, has more available space than the amount
that the Logger can use, an information message will appear.
Figure 5-1

NOTE: This is an information message only, and not an error message.

• For every 1 GB of hard disk space designated for storage, the following hours of storage are
allocated:
Table 5-7: Hours per 1 GB of Hard Disk Space

PCM (G.711) 32 hours

G.729 256 hours

6.3 Kbps 325 hours


G.723.1
5.3 Kbps 384 hours

NOTE: For systems that implement mixed compression, recording time is calculated
accordingly.

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VoIP Logger

Non-RAID Configuration
Table 5-8: Non-RAID Configuration

Physical Array Partition Size Installation Type


Drive

C 10 GB OS
NTFS

Drive 1 D 5 GB NICE VoIP Logger


146 GB NTFS

E 131 GB Voice Data


Unformatted

Drive 2 F 146 GB Required in case


146 GB Unformatted more space is
needed for Voice
data

RAID 1 Configuration
Table 5-9: RAID 1 Configuration

Physical Array RAID Partition Size Installation Type


Drive

C 10 GB OS

Drive 1 NTFS

146 GB D 5 GB NICE VoIP Logger


A RAID 1
Drive 2 NTFS
146 GB E 131 GB Voice Data
Unformatted

Drive 3 B RAID 1 F 146 GB Required in case


146 GB Unformatted more space is
needed for Voice
Drive 4
data.
146 GB

Chapter 5: VoIP/NiceLog Logger Requirements 85

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VoIP Logger

RAID 5 Configuration
Table 5-10: RAID 5 Configuration

Physical Array RAID Partition Size Installation Type


Drive

Drive 1 C 10 GB OS

146 GB NTFS

Drive 2 D 5 GB NICE VoIP Logger


A RAID 5
146 GB NTFS
Drive 3 E 277 GB Voice Data
146 GB Unformatted

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NiceLog Logger

NiceLog Logger
NiceLog Logger serves as the system voice capture and logging unit.

High Density Logger


The High Density Logger supports a wide range of telephony interfaces including analog, digital,
E1/T1, BT Megalink and SCSA.

Interaction Capture Unit (ICU)


The Interaction Capture Unit supports E1/T1 telephony interface.

Chapter 5: VoIP/NiceLog Logger Requirements 87

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6
Migration Certified Platforms

Contents

NICE Perform Release II to Release 3 Upgrade ........................................................... 90


VoIP Logger 8.9 to NICE Perform Release 3 Migration ............................................... 92

Chapter 6: Migration Certified Platforms 89

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NICE Perform Release II to Release 3 Upgrade

NICE Perform Release II to Release 3 Upgrade


In the case of migration from NICE Perform Release II to Release 3, the existing platform can be
used.

Limitation:

• The performance of the system after the migration is as specified in NICE Perform Release II
Design Considerations Document.

NICE Perform Release II to Release 3 Upgrade - Hardware


The following tables list certified hardware platforms:

HP Server Model DL380 G4


Table 6-1: HP Server Model DL380 G4

CPU 2 x Intel Xeon X3.6, 2 MB Cache, 800 MHz FSB

Internal Memory 4 GB PC2-3200R 400 MHz

HDD Up to 6 x 146 GB Ultra320 SCSI 10 Krpm according to the


required configuration. See relevant partitioning requirements.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps

Modem (optional) 56K Modem

Miscellaneous • 128 MB battery backed write cache


• CD ROM/DVD Drive

IBM Server Model x346


Table 6-2: IBM Server Model x346

CPU 2 x Intel Xeon X3.6, 2 MB Cache, 800 MHz FSB

Internal Memory 4 GB PC2-3200 ECC DDR SDRAM


HDD Up to 6 x 146 GB Ultra320 SCSI 10 Krpm according to the
required configuration. See relevant partitioning requirements.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps

Modem (optional) 56K Modem

Miscellaneous • ServeRAID-7K SCSI Controller


• CD ROM/DVD Drive

Chapter 6: Migration Certified Platforms 90

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NICE Perform Release II to Release 3 Upgrade

DELL Server Model PowerEdge 2850


Table 6-3: DELL Server Model PowerEdge 2850

CPU 2 x Intel Xeon X3.6, 2 MB Cache, 800 MHz FSB

Internal Memory 4 GB DDR2 400 MHz (2 x 2 GB), Dual Ranked DIMMs


HDD Up to 6 x 146 GB Ultra320 SCSI 10 Krpm according to the
required configuration. See relevant partitioning requirements.

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps

Modem (optional) 56K Modem

Miscellaneous • PERC4eDC-PCI Express, 128 MB Cache, 2-Internal


Channels
• CD ROM/DVD Drive

Chapter 6: Migration Certified Platforms 91

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VoIP Logger 8.9 to NICE Perform Release 3 Migration

VoIP Logger 8.9 to NICE Perform Release 3 Migration


In the case of VoIP Logger migration from 8.9 to NICE Perform Release 3, the existing platform
can be used.

Limitation:

• These specifications are supported as long as the same amount of channels and functionality
are retained. If additional functionality is required (Media Encryption, SRTP, new codec's),
NICE Perform Release 3 specifications are mandatory.

VoIP Logger 8.9 to NICE Perform Release 3 Migration - Hardware


The following tables list certified hardware platforms:

HP Server Model ML350 G4


Table 6-4: HP Server Model ML350 G4

CPU 2 x Intel Xeon 3.4 GHz, 800 MHz FSB, 1 MB cache

Internal Memory 1 GB

HDD Up to 3 x 73 GB

Network Interface NIC (for sniffing): up to six 10/100/100 ports (2x dual port PCI-X
1000T Gigabit server adapter) when RAID and tape are used
(otherwise 6 ports available). It is also possible to add two ports
(regardless of RAID/tape) by using additional two PCI Express
NICs.

Modem (optional) 56K Modem

Miscellaneous • CD ROM/DVD Drive

Archiving Device DDS-4 (DAT 40) or DDS-5 (DAT 72)

Chapter 6: Migration Certified Platforms 92

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VoIP Logger 8.9 to NICE Perform Release 3 Migration

Dell Server Model PowerEdge 2800


Table 6-5: Dell Server Model PowerEdge 2800

CPU 2 x Intel Xeon 3.6 GHz, 800 MHz FSB, 1 MB cache

Internal Memory 1 GB

HDD Up to 3 x 73 GB

Network Interface NIC (for sniffing): up to six (6) 10/100/100 ports (2x Intel
Pro-1000MT dual port Gigabit server adapter) when RAID and
tape are used (otherwise 6 ports available). It is also possible to
add two ports (regardless of RAID/tape) by using additional Intel
Pro 1000P dual port PCI Express NICs.

Modem (optional) 56K Modem

Miscellaneous • CD ROM/DVD Drive

IBM Server Model x346


Table 6-6: IBM Server Model x346

CPU 2 x Intel Xeon 3.6 GHz, 800 MHz FSB, 1 MB cache

Internal Memory 1 GB

HDD Up to 3 x 73 GB

Network Interface NIC (for sniffing): up to six (6) ports (3x Intel Pro-1000MT dual
port Gigabit server adapter)

Modem (optional) 56K Modem

Miscellaneous • CD ROM/DVD Drive

Chapter 6: Migration Certified Platforms 93

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Index
3rd party applications 12 Database server software requirements
distributed deployment 49
A DELL platform compatibility 13
additional servers 67 deployment configurations 15
agent’s workstation 73 deployment requirements 15
hardware requirements 73 distributed deployment 39
software requirements 73 hardware requirements 40
Application server partitioning requirements partitioning requirements 47
distributed deployment 47 partitioning requirements Application
Application server software requirements server 47
distributed deployment 47 partitioning requirements Data Mart server 50
applications suite workstation 72 partitioning requirements Database server 49
hardware requirements 72 partitioning requirements NICE Interactions
software requirements 72 Center server 48
approved Dialogic boards 46 partitioning requirements NICE Storage Center
Audio Analysis server 68 server 52
hardware requirements 68 partitioning requirements Playback server 51
partitioning requirements 69 partitioning requirements Screen Logger
software requirements 68 server 54
partitioning requirements ScreenSense
B server 53
blades based deployment 58 Playback server 51
hardware requirements 59 software requirements 39, 47
partitioning requirements 60 software requirements Application server 47
software requirements 58 software requirements Data Mart server 50
software requirements Database server 49
C software requirements NICE Interactions Cen-
CA NMS remote Admin Client workstation 75 ter server 48
hardware requirements 75 software requirements NICE Storage Center
software requirements 75 server 52
cluster based deployment 55 software requirements NiceScreen Logger
hardware requirements 56 server 54
partitioning requirements 56 software requirements Playback server 51
software requirements 55 software requirements ScreenSense server 53
compatibility 13
H
D hardware requirements
Data Mart server partitioning requirements agent’s workstation 73
distributed deployment 50 applications suite workstation 72
Data Mart server software requirements Audio Analysis server 68
distributed deployment 50 blades based deployment 59
Database server partitioning requirements CA NMS remote Admin Client workstation 75
distributed deployment 49 cluster based deployment 56

Index 95

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
distributed deployment 40 semi-distributed server deployment 37
Media Library application workstation 76 small medium business 19
NMS server 70 unified server deployment 28
remote Admin Client workstation 74 VoIP logger 84
remote tape server workstation 77 Playback server
semi-distributed server deployment 31 approved Dialogic boards 46
small medium business 17 distributed deployment 51
unified server deployment 22 Playback server partitioning requirements
VoIP logger 81 distributed deployment 51
HP platform compatibility 13 Playback server software requirements
distributed deployment 51
I
IBM platform compatibility 13 R
introduction 11 remote Admin Client workstation
hardware requirements 74
L remote tape server workstation 77
limitations 46, 54, 84, 90, 92 hardware requirements 77
logger 79 software requirements 77
logger requirements 79
S
M Screen Logger server partitioning requirements
Media Library application workstation 76 distributed deployment 54
hardware requirements 76 ScreenAgent’s workstation 73
software requirements 76 ScreenSense server partitioning requirements
distributed deployment 53
N ScreenSense server software requirements
NICE Interactions Center server partitioning distributed deployment 53
requirements semi-distributed server deployment 29
distributed deployment 48 hardware requirements 31
NICE Interactions Center server software partitioning requirements 37
requirements software requirements 29
distributed deployment 48 small medium business 16
NICE Storage Center server partitioning hardware requirements 17
requirements partitioning requirements 19
distributed deployment 52 software requirements 16
NICE Storage Center server software requirements software requirements
distributed deployment 52 agent’s workstation 73
NiceScreen Logger server software requirements applications suite workstation 72
distributed deployment 54 Audio Analysis server 68
NMS server 70 blades based deployment 58
hardware requirements 70 CA NMS remote Admin Client workstation 75
partitioning requirements 70 cluster based deployment 55
software requirements 70 distributed deployment 39, 47
Media Library application workstation 76
P NMS server 70
partitioning requirements remote tape server workstation 77
Audio Analysis server 69 semi-distributed server deployment 29
blades based deployment 60 small medium business 16
cluster based deployment 56 thin client screen recording 74
distributed deployment 47 unified server deployment 21
NMS server 70 VoIP logger 80

Index 96

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)
T partitioning requirements 28
software requirements 21
terminal server
thin client screen recording 74
thin client screen recording V
software requirements 74 VoIP logger 80
terminal server 74 hardware requirements 81
third party 12 partitioning requirements 84
third party applications 12 software requirements 80
VoIP/NiceLog Logger 79
U
unified server deployment 21 W
hardware requirements 22 workstation requirements 71

Index 97

NICE Perform ® Releases 3 & 3.1: Certified Servers Guide (Rev. A0)

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