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Michael Sexton

Ooltewah, TN 37363 (423)290-3184 sextonmike52@hotmail.com

Director-Operations
Project Management / Turnarounds / Acquisitions / Franchise
Operations

Quality Control / P & L / Productivity Solutions / Cross Functional


Teams
Identified and implemented productivity solutions for eighteen franchised owned
Burger King Restaurants. Exercised direct and decisive leadership in
achieving bottom line objectives. Managed full operating and systems
planning responsibilities. Facilitated process change and implementation
through training, direction, motivation, and upgrade of operating staff and
management teams. Accomplished in customer relationship management
and high quality customer service in highly competitive market.

 Turned around failing and newly acquired Burger King franchise,


reducing total cost of goods 2.5%, labor 2%, and increased
average unit volume 46% in six years

 Boosted Burger King franchise sales to achieve the highest


average unit volume in the history of the brand in the
Chattanooga, Tennessee DMA

 Franchise owners awarded the Brand Leadership Award from


Burger King Corporation

Professional Achievements

Turned around failing KFC franchise, reducing total cost of goods 3.5%
within year. Established uniform cost control practices. Restored operation
consistency, targeting skyrocketing food and labor costs. Created Human
Resources department to monitor training programs and recruitment and selection
of management personnel. Developed company policy manual and instituted bi-
annual performance review program. Adapted and implemented training and
career advancement program for all hourly team members.

Boosted KFC franchise sales more than 20% and profits more than $1M
within two years. Directed team which obtained financing to fund 43% regional
expansion in Western Michigan, adding 17 failing restaurants. Restructured
franchise by remodeling, rebuilding, or relocating all restaurants. Coached winner
of national “KFC Franchisee of the Year” award.

Met aggressive profit targets two consecutive years, delivering 12% net
profit each year to PepsiCo. Improved operations at franchise vacancy, enabling
acquisition by KFC as a wholly owned subsidiary. Provided parent company with
model of operations and profitability. Exhibited sustained growth through
consistent execution of operating plan. Guided efficiency improvement initiatives
throughout restaurant operations.

Managed successful franchise ownership transition in 40 restaurants


located in three states. Challenged to revitalize multi-site operations, reduce
labor and material costs, upgrade performance quality and strengthen customer
loyalty. Unified cross-functional management teams and operating systems.
Retained key managers to complete re-structuring plan involving 30 restaurants,
positioning company for major acquisition.

Career History

Director of Operations, Hometown Folks, LLC, 2003 to 2010.


Managed daily operations for a 25.7M franchisee with 18 restaurants located
in Chattanooga, Tennessee and surrounding area. Provided management
development and improved operational consistency in a newly acquired
Burger King franchise. Managed four professionals and operations budget,
including construction and opening of two new units and the acquisition of
one from the franchisor.

Director of Operations, Wings Restaurants, Inc, 2001 to 2003.


Managed daily operations at $11M franchisee with 17 KFC restaurants in
Oklahoma. Provided management development and improved operational
consistency. Managed two service professionals and operations budget.

Director of Operations/COO, Fitzpatrick Acquisitions, LLC, 1998 to 2000.


Managed operations throughout $46M franchisee comprised of 50 KFC
restaurants and KFC/Taco Bell restaurants in Illinois, Indiana, Michigan, and
Wisconsin. Appointed to direct Facilities Management and Human Resources
including, recruitment and training and development.
WMCR Acquisition Corporation, 1996 to 1998. WMCR was a $40M
franchisee for KFC.

 Director of Operations/COO, 1992 to 1998. Led operations at area


restaurants. Managed 11 professionals and total operations / Human
Resources budget. Credited with innovated design and integration of
innovative workforce management, operations and profitability.

Director of Operations, 1986 to 1992. Managed operations and nine


professionals for $24M franchisee. Developed cross-functional teams to
address critical productivity, efficiency and quality issues impacting service
and customer satisfaction.

Earlier Career: Director of Operations for Martichick, Inc, a 34 unit KFC


franchisee