DAFTAR ISI

Halaman
HALAMAN PERSETUJUAN ........................................................................... ii
HALAMAN PERNYATAAN ............................................................................ iii
ABSTRAK............................................................................................................ v
ABSTRACT........................................................................................................... vi
KATA PENGANTAR ........................................................................................ vii
RIWAYAT HIDUP............................................................................................. ix
DAFTAR ISI ....................................................................................................... x
DAFTAR TABEL................................................................................................xiv
DAFTAR GAMBAR...........................................................................................xvii

BAB 1 PENDAHULUAN ....................................................................................... 1

1.1 Latar Belakang ....................................................................................... 1
1.2 Rumusan Masalah .................................................................................. 5
1.3 Tujuan Penelitian ................................................................................... 5
1.4 Manfaat Penelitian ................................................................................. 6

BAB 2 TINJAUAN PUSTAKA .............................................................................. 7

2.1 STRES KERJA ...................................................................................... 7
2.1.1 Definisi ........................................................................................ 7
2.1.2 Jenis-Jenis Stres ........................................................................... 7
2.1.3 Penyebab Stres Kerja ................................................................... 8
2.1.4 Tahapan stres ............................................................................... 8
2.1.5 Dampak stres ............................................................................... 11
2.2 KINERJA ............................................................................................... 16
2.2.1 Definisi ........................................................................................ 16
2.2.2 Faktor-faktor yang mempengaruhi kinerja .................................. 17
2.2.3 Penilaian Kinerja.......................................................................... 18

x
 2.2.4 Kinerja Perawat............................................................................ 19
2.2.4.1 Pengkajian Keperawatan....................................................... 19
2.2.4.2 Diagnosa Keperawatan......................................................... 20
2.2.4.3 Perencanaan Keperawatan.................................................... 21
2.2.4.4 Implementasi......................................................................... 22
2.2.4.5 Evaluasi Keperawatan........................................................... 22
2.3 Hubungan Stres Kerja Dengan Kinerja................................................... 23
2.4 Kerangka Konsep.................................................................................... 25
2.5 Hipotesis................................................................................................. 25

BAB 3 METODE PENELITIAN............................................................................ 27

3.1 Jenis Penelitian ....................................................................................... 27
3.2 Lokasi dan Waktu Penelitian ................................................................. 27
3.2.1 Lokasi Penelitian .......................................................................... 27
3.2.2 Waktu Penelitian........................................................................... 27
3.3 Populasi dan Sampel Penelitian.............................................................. 28
3.3.1 Populasi Penelitian........................................................................ 28
3.3.2 Sampel Penelitian.......................................................................... 28
3.4 Metode Pengumpulan Data..................................................................... 29
3.4.1 Uji Validitas dan Reliabilitas........................................................ 29
3.5 Variabel dan Definisi Operasional.......................................................... 31
3.5.1 Variabel Independen..................................................................... 31
3.5.2 Variabel Dependen........................................................................ 31
3.5.3 Definisi Operasional..................................................................... 32
3.6 Metode Pengukuran................................................................................ 33
3.7 Metode Analisa Data............................................................................... 36
3.7.1 Analisa Univariat ......................................................................... 37
3.7.2 Analisa Bivariat ............................................................................ 37
3.7.3 Analisa Multivariat ...................................................................... 38

xi
BAB 4 HASIL PENELITIAN................................................................................. 41
4.1 Gambaran Umum Rumah Sakit Umum Royal Prima............................. 41
4.1.1 Visi................................................................................................ 41
4.1.2 Misi............................................................................................... 41
4.2 Karakteristik Responden berdasarkan Kelompok Sampel...................... 41
4.3 Analisa Univariat.................................................................................... 43
4.3.1 Stres Kerja..................................................................................... 43
4.3.2 Komunikasi................................................................................... 43
4.3.3 Kejenuhan..................................................................................... 45
4.3.4 Pengahargaan dan Pengakuan....................................................... 46
4.3.5 Konflik.......................................................................................... 48
4.3.6 Penghasilan................................................................................... 49
4.3.7 Keluarga........................................................................................ 51
4.3.8 Kinerja Responden........................................................................ 52
4.4 Analisa Bivariat...................................................................................... 56
4.5 Analisa Multivariat................................................................................. 59

BAB 5 PEMBAHASAN.......................................................................................... 63
5.1 Kinerja Perawat....................................................................................... 63
5.2 Pengaruh Komunikasi Terhadap Kinerja Perawat
Wanita di Ruang Rawat Inap RSU Royal Prima.................................... 65
5.3 Pengaruh Kejenuhan Terhadap Kinerja Perawat
Wanita di Ruang Rawat Inap RSU Royal Prima.................................... 66
5.4 Pengaruh Penghargaan / Pengakuan Terhadap
Kinerja Perawat Wanita di Ruang Rawat Inap RSU Royal Prima......... 68
5.5 Pengaruh Konflik Terhadap Kinerja Perawat

xii
 Wanita di Ruang Rawat Inap RSU Royal Prima.................................... 69
5.6 Pengaruh Penghasilan Terhadap Kinerja Perawat
Wanita di Ruang Rawat Inap RSU Royal Prima.................................... 71
5.7 Pengaruh Keluarga Terhadap Kinerja Perawat
Wanita di Ruang Rawat Inap RSU Royal Prima.................................... 72

BAB 6 KESIMPULAN DAN SARAN.................................................................... 74

6.1 Kesimpulan............................................................................................. 74
5.2 Saran....................................................................................................... 75

DAFTAR PUSTAKA .............................................................................................. 77

LAMPIRAN.............................................................................................................. 81

xiii