BOOKLET ON

MOBILE BANKING

STATE BANK OF INDIA

State Bank Learning Centre
Nungambakkam
(sblc3.lhoche@sbi.co.in)
March, 2010

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 Compiled by

J. Sivakumar
Manager (Training)
State Bank Learning Centre
Nungambakkam
Chennai – 600 006.

Readers are requested to go through the original circulars for better clarity.

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 FOREWORD

Mobile Phone Banking is fast catching up in India, as a cost effective alternative

Banking Channel. Mobile Banking could pave the way for a greener society, with
the progressive elimination of cash transactions.

There has been significant advancement in mobile applications during the past
few years with the growing convergence of internet and mobile technologies.
Driven by reduced calling rates, decline in handset prices and the expansion of
network infrastructure, there has been a huge growth in the mobile market in
India. There are almost 300 million mobile subscribers in India, with a growth of
around 9 million subscribers per month. This presents a unique opportunity to
banks to offer value added services to their customers.

The challenge is to demonstrate the ease of use of these technologies and move
customers to this platform, which is fast and efficient. Keeping that in mind, this
booklet has been compiled in a very user friendly format describing various
aspects of Mobile Banking like Registering for Mobile Banking Services,
Managing Self accounts, Fund Transfers etc.,

I am confident this booklet will be very useful and will serve as a ready reference
to our branch staff in understanding the functionalities offered in our Mobile
Banking Services.

I compliment SBLC Nungambakkam for their efforts in bringing out this booklet.

01.03.2010 J. Chandrasekaran
Chief General Manager
Local Head Office, Chennai

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 Introduction : Mobile Banking is fast catching up in India, as a cost effective
alternative Banking model. It is also a virtual banking model.

The use of mobile phone to make payments and carry out other banking transactions,
called Mobile Banking has started taking roots in a number of developing countries,
including India.

The fact that the mobile phones is the easiest to operate among the alternative
banking channels and its proliferation is much faster than that of computers, has
made it an effective channel for conducting mass banking.

There has been significant advancement in mobile technology during the past few
years with a growing convergence of web and the mobile. Driven by reduced calling
rates, decline in handset prices and the expansion of network infrastructure, there has
been a huge growth in the mobile market in India. There are almost 300 million
mobile subscribers in India, with a growth of around 9 million subscribers per month.
This presents a unique opportunity to the banks to offer value added services to their
customers.

MOBILE BANKING FACILITY IN OUR BANK

Our Bank has decided to offer a comprehensive range of Mobile Banking Services to
the customers, the features of which are as under:

The Mobile Banking Service will be available to all the customers having a
satisfactory running account (Current/ Savings). The service will be carrier-agnostic
i.e. all customers can avail the mobile banking service with the Bank irrespective of
the service provider for their mobiles.

The service will be presently available in java enabled mobile phones over SMS/
GPRS/ WAP as also non java phones with GPRS connection. The service can
be availed over the free GPRS facilities offered by various mobile service
providers. The customers may be encouraged to switch to GPRS based
service as it is very cost effective. The services for non-Java mobile phones are
under development and will be offered using Unstructured Supplementary
Services Data (USSD).

The messages/ information sent from the mobile banking application are secure
as it is encrypted end to end using 128 bit AES encryption.
The facility will be free of charge to begin with in order to popularise the
services. However, the cost of SMS / GPRS connectivity will have to borne by the
customer.

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FACILITIES OFFERED:

 Funds transfer (within and outside the bank –using NEFT)

 Enquiry services (Balance enquiry/ Mini statement – last five transacations)

 Request services (cheque book request)

 Bill Payment (Utility bills, credit cards)

 M Commerce (Mobile Top Up, Merchant payment,

SBI life insurance premium)

 Demat Account Services

 Portfolio Value
 Booklet Request
 Bill Statement
 Last five Transactions
• Transaction Status enquiry

The purchases made online on websites can be paid through the mobiles where
they have been integrated with the Bank’s mobile banking. This would be an
attractive value added service that can lure younger customers to the Bank.

TRANSACTION LIMITS

The daily upper ceiling for transactions per customer is fixed at Rs 50,000/-
(aggregate of funds transfer and transactions involving purchase of goods/services)
within an overall calendar month limit of Rs. 2,50,000/-.

The users can register a new payee, assigning up to a maximum limit of Rs 50,000/-.

The maximum limit assigned for the existing payees can be modified through the
option
> SETTINGS-> MANAGE PAYEES-> SELECT PAYEE TYPE-> SELECT
PAYEE->
VIEW DETAILS-> EDIT.

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Registration at Branches

The Mobile Banking Service will be available to all the customers having a Savings /
Current account which is active and satisfactorily run. The branches should be
advised not to register in-operative and dormant accounts for the facility. Similarly,
branches should not register accounts which are operable jointly and also
ensure that the customer being provided with the facility has the right to operate the
account.
The customers will have to apply for the Mobile Banking Service in the prescribed
application form (Annexure B). The application forms may be serially numbered,
arranged and suitably preserved for permanent record in a fashion similar to the
account opening forms. The Terms & Conditions of the Mobile Banking Service are
placed at Annexure C. This annexure can be given for those customers who apply for
registration for the Mobile Banking Service, against acknowledgment.

Registration Process for Mobile Banking at Branches

The process of registration for Mobile Banking Service involves two phases - one over
mobile banking application in the mobile handset and the other over ATM / Branch.

 The customer will send a SMS <MBSREG> <Mobile Make> <Mobile Model> to
567676 (e.g. MBSREG Nokia 6600). If he has a java enabled mobile phone, he
will get a User ID and default MPIN.

 The mobile banking application can be downloaded from the Bank’s website
using either the Bluetooth technology or datacable of the concerned handset.

 After opening the mobile banking application using User ID, the customer
changes default MPIN and Validates the account by choosing a secret
question and entering the answer.

 The two steps mentioned above viz., change of MPIN and choosing the secret
question are mandatory without which the account will not be activated and
the other facilities cannot be used.

 The registration over ATM provides for registration of only the primary account
linked to the Debit Card. For customers who want to register more than one of
their accounts for mobile banking or who do not possess a Debit Card, the facility
of registration at the branches is now provided.

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  For customers who are registering more than one account for mobile banking
service, the process described under “Manage Self Account” has to be
followed. Please note that if the customer has requested for registration of
only one account i.e. Primary account, the account should not be linked. The
system will display the sole account as primary account by default.

 The registration for Mobile Banking Service will be done at the home branch of
the Main/Primary account selected by the customer. At this branch, the Other
Accounts will also be authorised even if the home branch of these accounts are
different provided the specimen signature of the customer is available in the
system.

The customer will fill up an application form (Annexure B) for availing Mobile
Banking Service giving the details as under :

a) Name
b) Date of Birth
c) Mobile number
d) Primary /Main Account number
e) Other Accounts that are to be enabled for MBS, if any, subject to a
maximum of 4 accounts.

 Joint accounts where the account is to be operated by all or some of the account
holders jointly cannot be registered for mobile banking service.

 The application form will be scrutinised by the official in charge of Registration

of Mobile Banking Service who should verify of the genuineness of the
information submitted by the applicant and approve the registration. The
customer’s specimen signature also is to be verified.

 After the details are verified, the information has to be uploaded in the system by
the staff authorised to do.

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The process is as under

a) Select Mobile Banking .. Mobile Banking Registration

b) Enter the Primary /Main account

c) Select Fetch. The CIF Number and name of the customer will be populated.

d) Enter the User ID of the customer.

e) Enter the mobile number of the customer. This should be same number which
was used to obtain the User ID, else the customer will not be registered.

f) In the Other Accounts, enter the accounts which the customer has requested
(this field is not mandatory).

g) After all the details are entered, click on Transmit. A queue will be
generated which will be authorised by the appropriate official.

h)The customer will receive a SMS next day regarding the activation of the
account(s) for Mobile Banking Service, if both the processes mentioned above
viz., through the mobile banking application and at branch has been completed.

Managing Self Accounts

 If a customer has registered for more than one account through the branch, then
the following procedure has to be followed in order to link these accounts with
the Mobile Banking Services. Please note that while linking the accounts through
the mobile banking application, the primary account should also be linked.
Else, the primary account will not be displayed when the customer is doing
transactions.

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a) Linking Self Accounts

 Open the mobile banking application with the User ID

 Select Settings from Main Menu

 Select Manage Self Accounts

‘No self account linked’ will be displayed on the screen

From Option choose ADD

Enter the account number of the account that has been registered at the
branch.

Give a nickname to this account

Press on the Menu button and select Link

Enter the MPIN and allow the message to be sent.

The customer will receive a SMS that the account is linked successfully
with the chosen nickname.

The same process has to be followed for linking other accounts, if any,
which have been registered at the branch.

If for any reason the request cannot be processed (e.g. wrong password, system
down, wrong account number, etc. the customer will receive a SMS “Cannot
process”. Please immediately follow the process described below:

Open the mobile banking application using the User ID

Choose the Settings from Main Menu

Select Manage Self Accounts

The nickname of the account that was registered will be displayed.

Choose the nickname. A black button will appear on the left of the nickname

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 Press Option button and click on Delete Locally

The following message will be displayed

“Are you sure you want to delete linked account with nickname XXX Locally
delinking the account will not inform the bank about it”

Select the option “yes”.

After deleting the nickname locally, the process has to be repeated for linking the
account.

b) Deleting linked accounts

 After linking the accounts, if the customer wants to delete any of the linked
account, please follow the process as described below:

Open the mobile banking application from Main Menu.

Select Settings from Main Menu

Select Manage Self Accounts

List of the nicknames of the accounts linked will be displayed.

Choose the nickname that is to be deleted. A black button will appear on

the left of the nickname.

From the Option choose Delete.

A message will be displayed “Are you sure you want to delete linked
account with nickname xxx?”

Choose “yes”.

Enter MPIN and allow the message to be sent

Status of the request will be received by the customer over SMS.

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In case this confirmation is not received or the message is received
“Cannot process”, the account number and nickname should be re-entered
as described below:

Open the mobile banking application with the User ID

Select Settings from Main Menu

Select Manage Self Accounts

‘No self account linked’ will be displayed on the screen

From Option choose Add Locally

Enter the number of the account that had been deleted

Give the same nickname to this account that was given before it was
deleted

Press on the Option button and select Link

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Annexure B

The Branch Manager Date :

State Bank of India

Sl. No.:

I wish to register/ deregister for Mobile Banking Services of SBI offered under “SBI FreedoM”.
I submit the information required for the purpose as under:

Name of Customer (Maximum 20 Characters and leave a box blank after each name)
(Surname) First Name) (Middle Name)

Email id:
Date of Birth:
DD MM YY
My Mobile Number:
Primary /Main Account number
Single/Joint# Accounts
Other Account Numbers Single/Joint # Accounts Add/ Delete

I have read the terms and conditions prescribed by the Bank for offering Mobile Banking
Services to its customers and unconditionally accept them. I am also aware that Bank is entitled
to modify the terms and conditions without any notice and posting them on the Bank’s website
would constitute appropriate notice. I agree that the transactions executed while using mobile
banking services under my Username and MPIN will be binding on me/ all the joint account
holders.

Date: ……………………… Customer’s Signature

(* Please choose the option)
(# Rights on the “SBI FreedoM” Service will be same as that in your account at the Branch.
Accounts which are operated by all or some of the account holders jointly will not be enabled
for mobile banking services.)

FOR OFFICE USE ONLY

Verified the details of the account holder from the record and found correct. The applicant is
permitted to subscribe to Mobile Banking Services offered by the Bank.

Date:

Authorised Official

Details uploaded upon the Core System for enabling the account(s) for Mobile Banking
Services requested by the customer
Date:
Entry made by Authorised Official

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 ILLUSTRATION :

Immediatelyafter Login Please changethe default

MPIN.
Thisis mandatory. You cannot do any transactions
without changing thedefault MPIN.
Under Old MPIN : Enter the default MPIN received
in the SMS
Under New MPIN : Enter MPIN of your choice. It
should have 6 digits.
Please confirm the new MPIN
Click on Menu
Choose Change
You will beasked to confirm if theSMSisto be
sent. Pleaseconfirm
You will receivethe followingmessages-
“Your MPIN ischanged”and
“Validation from handset successful”.
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Please note MPIN should be six characters long. 9
After Completing Registration at the Mobile handset, proceed to ATM /Branch

- At the ATM, after swiping the Debit Card ,

- Choose the option ‘Services’ - Select ‘Mobile Banking’

- Choose the option to Register and enter the mobile number

- Ensure that the correct No. is entered and Choose 'Correct"

- The mobile number entered is displayed on the ATM screen

- Choose Confirm.

- Message " Your transaction is complete" is flashed.

- Collect the print out and check the mobile number.

- Ensure that the registration is successful ( with code “0”)

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 SBIFreedom6085.jar

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 If registration is done at ATM, only one account is enabled for mobile banking.

 This is the primary account for which the Debit Card was issued.

 Customer can also register at home branch an account that is chosen by him/ her to be
the primary or main account for MBS.

 At branch, customer can register up to 5 accounts – with same/ different CIF and
domiciled at any branch.

 Accounts which are operated jointly cannot be enabled for MBS.

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 • Go to “Settings” in the Main Menu
• Choose “Manage Self Accounts” option
• You will get a message that -“No Self account linked”.
• Go to Option and choose ADD
• Enter the account number of your primary account
• Give a nickname to this account
• Press on the ‘Menu’ and choose ‘Link’
• You will be prompted to enter your MPIN
• You will be asked to confirm the sending of the SMS to 567676. Please confirm.
• You will receive a message that the account is linked successfully with the nickname that
you have chosen.
Follow the same process for linking other accounts, if any.

This optio 53
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 On Samsung and Blackberry mobiles, the mobile banking applications can be
downloaded only over GPRS.
 This is due to the restrictions imposed by the technology used by them.

Terms and Conditions for Mobile Banking Services

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Annexure - C

Definitions: The following words and expressions shall have the

corresponding meanings wherever appropriate.
‘Account’, shall mean any account at the Bank which has been registered
for use via the Mobile Banking Service
‘Customer’ the holder of a Bank account in SBI
‘MPIN’ shall mean the Personal Identifi cation Number(password) for the
Mobile Banking services.
‘MBS’ shall mean Mobile Banking Services for the sake of brevity
‘Bank’ shall mean State Bank of India or any successor or assign
‘Facility’ shall mean Mobile Banking facility provided to the customers
‘Mobile Phone number’ shall mean the Mobile number that has been used
by the customer to register for the Facility.
‘Application’ shall mean the Mobile Banking application which will be
downloaded onto the mobile phone of the Customer or the one provided
from a central server.
Applicability of Terms and Conditions
By using the MBS, the Customer thereby agrees to these Terms and
Conditions, which form the contract between the Customer and Bank. MBS
of the Bank shall be governed by such t erms and conditions as amended by
the Bank from time to time. Theseterms and conditions shall be in addition
to and not in derogation of other terms and conditions relating to any
account of the
Customer and/or the respective product or the service provided by the Bank
unless otherwise specifically stated.
Business Rules Governing Mobile Banking Services
The following Business rules will apply on MBS being offered by the Bank
i) The facility will be available to customers having a satisfactory running
account.
ii) The daily upper ceiling for transactions per customer is fixed at Rs 50,000/- (aggregate of
funds transfer and transactions involving purchase of goods/services) within an overall calendar
month limit of Rs. 2,50,000/-.
iii) Entering the wrong MPIN thrice will block the MBS to the account for the
day and two such cons ecutive blockages will deregister the customer and
the customer should re register for the services. Any change in the business
rules of any of the processes will be notified on Bank’s website, which will be
construed as sufficient notice to the customer.
iv) In the case of a joint account, the account holder who is entitled for a
Debit Card will be eligible to avail the facility. The transactions in such
accounts shall be binding on all the joint account holders, jointly and
severally.
v) The Bank reserves the right to reject a Customer’s application for MBS
without assigning any reasons.

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vi) The Bank shall suspend the registration of any Customer i f the facility
has not been accessed by the Customer for three
months or more. If the facility has not been accessed for six months or
more, the registration of the Customer will be cancelled.
vii) The Customer can request for termination of the Facility by sending
appropriate message through the mobile banking application on the
handset. The Customer shall remain account able for all the transactions on
the designat ed account made prior to confirmation of any such cancellation
request. It shall be the Bank’s endeavour to give a reasonable notice for
withdrawal or termination of the facility, but the Bank may at its discretion
withdraw temporarily or terminate the facility, either wholly or partially,
anytime without giving prior notice to the customer. The facility may be
suspended for any maintenance or repair work, any emergency or security
reasons without prior notice and the bank shall not be responsible if such an
action has to be taken for reasons of security or emergency.
viii) The services offered under the Facility will be automatically terminated
if the accounts linked for the Mobile Banking Services are closed. The Bank
may also terminate or suspend the services under the Facility without prior
notice if the customer has violated the terms and conditions laid down by
the Bank or on the death of the Customer when brought to the notice of the
Bank.

Usage of Facility:

By accepting the terms and conditions on the mobile phone while

registering for the facility, the customer:
i) agrees to use the MBS for financial and non-financi al transactions offered
by the SBI from time to time.
ii) also irrevocably authorizes the Bank to debit the Bank accounts whi ch
have been enabled for MBS for all transactions/services undertaken using
MPIN.
iii) authorises the Bank to map the account number User ID and mobile
phone number for the smooth operation of MBS offered by SBI and to
preserve the mapping record in its own server or server of any other third
party and to use such data at its discretion for providing/enhancing further
banking/ technology products that it may offer.
iv) agrees that he/ she is aware and accepts that MBS offered by the Bank
will enable him/her to transact using MPIN within the limit prescribed by the
Bank and will be deemed as bonafide transaction.
v) agrees that the transactions originated using the mobile phones are non
retractable as these are instantaneous/real time.
vi) understands and explicitly agrees that Bank has the absolute and
unfettered right to revise the prescribed ceilings from time to time which
will be binding upon him/her.

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vii) agrees to use the facility on a mobile phone registered in his/her name
only with the Mobile Service Provider and undertakes to use the Facility only
through mobile number which has been used to register for the Facility.
viii) While the encryption technology (128 bits) being used is in conformity /
higher than the industry standards, it does not comply with that stipulated
by IT Act, 2000 which envisages the use of digital signatures.
Others
i) The Customer shall be required to acquaint himself/hersel f with the
process for using the Facility and that he/she shall be responsible for any
error made while using the Facility.
ii) The Bank reserves the right to decide what s ervices may be offered.
Additions/ deletions to the services offered under the facility are at its sole
discretion.
iii) The instructions of the Customer shall be effected only after
authentication under his/her USER ID and MPIN or through any other mode
of veri fi cation as may be stipulated at the discretion of the Bank.
iv) While it shall be the endeavour of the Bank to carry out the instructions
received from the Customers promptly, it shall not be responsible for the
delay/ failure in carrying out the instructions due to any reasons whatsoever
including failure of operational system or due to any requirement of law.
The Customer expressly authori zes the Bank to access his/her account
information required for offering the s ervices under the facility and also to
share the information regarding his/ her accounts with the service provider/
third party as may be required to provide the services under the Facility
v) The transactional details will be recorded by the Bank and thes e records
will be regarded as conclusive proof of the authenticity and accuracy of
transactions.
vi) The Customer hereby authorizes the Bank or its agents to send
promotional messages including the products of the Bank, greetings or any
other messages the Bank may consider from time to time.
vii) The Customer understands that the Bank may send rejection or cannot
process the request messages for the service request(s) sent by the
Customer which could not be executed for any reason.
viii) The Bank shall make all reasonable efforts to ensure that the customer
information is kept confidential but shall not be responsible for any
inadvertent divulgence or leakage of confidential Customer information for
reasons beyond its control
ix) The Customer expressly authorizes the Bank to carry out all requests/
transactions purporting to have been received from his/ her mobile phone
and authenticated with his/ her MPIN without having to verify the
authenticity of every request /transaction.
x) In the case of payment facilities like bill payment, the customer shall be
deemed to have expressly authorised the Bank to make the payment when
a request is received from him/ her.

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xi) It is the responsibility of the Customer to advise the Bank of any change
in his mobile number or loss/ theft of mobile phone by adopting the
procedure laid down by the Bank for the purpose.

Fee structure for the Facility:

The Bank reserves the right to charge the Customer a fee for the use of the
s ervices provided under the Facility and change the fee structure at its
discretion. Display of such charges on websites would serve as sufficient
notice and the same is binding on the customer.
Accuracy of Information:
It is the responsibility of the Customer to provide correct information to
the Bank through the use of the Facility or any other method. In case of any
discrepancy in this information, the Customer understands that the Bank
will not be in any way responsible for action taken based on the information,
The Bank will endeavour to correct the error promptly wherever possible on
a best effort basis, if the customer reports such error in information
The Customer understands that the Bank will try, to the best of its ability
and effort, to provide accurate information and shall not hold the Bank
responsible for any errors or omissions that may occur due to reasons
beyond the control of the Bank.
The Customer accepts that the Bank shall not be responsible for any
errors which may occur in spite of the steps taken by the Bank to ensure the
accuracy of the information and shall not have any claim against the Bank in
an event of any loss/ damage suffered as a consequence of an inaccurate
information provided by the Bank.
Responsibilities and obligations of the customer
i) The customer will be responsible for all transactions, including
fraudulent/erroneous transactions made through the use of his/ her mobile
phone, SIM card and MPIN, regardless of whether such transactions are in
fact entered into or authorized by him/ her. The customer will be responsible
for the loss/damage suffered.
ii) The Customer shall take all steps possible to ensure that his/her mobile
phone is not shared with anyone and shall report any misuse/ loss of the
mobile phone or SIM card immediately.
iii) The Customer will use the services offered under Facility using the MPIN
in accordance with the procedure as laid down by the Bank from time to
time.
iv) The Customer shall keep the USER ID and MPIN confidential and will not
disclose these to any other person or will not record them in a way that
would compromise the security of the services.
v) It will be the responsibility of the Customer to notify the Bank
immediately i f he/ she suspects the misuse of the MPIN. He will also
immediately initiate the necessary steps to change his MPIN.
vi) If the mobile phone or SIM is lost, the customer must immediately notify
the telecom service provider to block the SIM. After that, he/she shall advise

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the user ID, mobile phone number, secret question and its answer to Bank’s
helpline to suspend the MBS.
vii) The Customer accepts that any valid transaction originating from the
USER ID and / or registered mobile phone number shall be assumed to have
been initiated by the Customer.
viii) The Customer shall keep himself/hers updated with regard to any
information/ modification relating to the services offered under the facility
which would be publicized on the websites and at the branches and would
be responsible for the same.
ix) The Customer shall be liable for all loss on breach of the Terms and
Conditions contained herein or contributed or caused the loss by negligent
actions or a failure on to advis e the Bank within a reasonable time about
any unauthorised access in the account.

Disclaimer

The Bank, when acting in good faith, shall be absolved of any liability in
case:
The Bank is unable to receive or execut e any of the requests from the
Customer or there is loss of information during processing or transmission or
any unauthorized access by any other person or breach of confidentiality or
due to reasons beyond the control of the Bank.
There is any kind of loss, direct or indirect, incurred by the Customer or
any other person due to any failure or lapse in the facility which are beyond
the control of the Bank.
There is any failure or delay in transmitting of information or there is any
error or inaccuracy of information or any other consequence arising from
any cause beyond the control of the Bank which may include technology
failure, mechanical breakdown, power disruption, etc
There is any lapse or failure on the part of the service providers or any
third party affecting the said facility and that the Bank makes no warranty
as to the quality of the service provided by any such provider. The Bank, its
employees, agent or contractors, shall not be liable for and in respect of any
loss or damage whether direct, indirect or consequential, including but not
limited to loss of revenue, profit, business, contracts, anticipated savings or
goodwill, loss of use or value of any equipment including software, whether
foreseeable or not, suffered by the User or any person howsoever arising
from or relating to any delay, interruption, suspension, resolution or error of
the Bank in receiving and processing the request and in formulating and
returning responses or any failure, delay, interruption, suspension,

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restriction, or error in transmission of any information or message to and
from the telecommunication equipment of the User and the network of any
service provider and the Bank's system or any breakdown, interruption,
suspension or failure of the telecommunication equipment of the User, the
Bank's system or the network of any service provider and/or any third party
who provides such services as is necessary to provide the Facility.

Indemnity:
In consideration of the Bank providing thes e facilities, the Customer agrees
to indemnify and hold the Bank harmless against all actions, claims,
demands proceedings, loss, damages, costs, charges and expenses which
the Bank may at any time incur, sustain, suffer or be put to as a
consequence of or arising out of or in connection with any services provided
to the Customer pursuant hereto. The Customer shall indemnify the Bank
for unauthorized access by any third party to any
information/instructions/triggers given by the Customer or breach of
confidentiality.

Latest Circular on Mobile Banking Service (MBS)

Of late Mobile Banking has emerged as a strong convenient, cost effective, secure and
user friendly alternate channel for rendering all types of banking services and
transactions and is being offered by all players in the industry.

2. Mobile Banking Service (MBS) in our bank as we know has been introduced in all
non-rural branches from 31st March 2009. The facilities presently available over Mobile
Banking Service (MBS) are Account Balance Enquiry, Mini Statement, Cheque Book
request, Fund Transfer, Bill payment, Mobile top up, Recharge of Tata sky/ other Direct
to Home Services, Demat Account Enquiry Services, Payment of SBI Life insurance
premium and Merchant payments. New facilities like purchase of railway tickets, movie
tickets, air tickets and shopping on Mobiles are in the offing. These facilities besides
offering a bouquet of convenient products will have a beneficial effect of decongesting
our branches.

3. In terms of its large network of branches, the State Bank as a group has far more
reach to the masses than any other player in the industry. It is high time that this User
friendly service is offered to customers appropriately packaged with other service

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offerings like ATM Card / Internet Banking services and can prove to be a USP to our
product portfolio.

4. Therefore it will be worthwhile and hence, all operating units wherever Mobile
Banking Services (MBS) are available as per the existing instructions ab inito offer
these services to the customers as part of the products like Savings Bank/Current
account at the time of opening these accounts.

5. Till the time a specific Mobile Banking Service (MBS) offer provision is
incorporated in the Account opening forms (Part - II) the operating units shall stamp the
Account opening forms for the purpose as noted hereunder before issuance to the
customers and instruct all its Relationship Managers / other Points of customer contact
to properly educate all the customers they come in contact with about the advantages
of using our 24 X 7 Mobile Banking Services.
The proposed stamp of appropriate font shall be affixed in two parts:

(a)Mobile Banking Service To Be Enabled on Mobile No…………………

This one line stamp shall be affixed on existing Account Opening Form Part II Page No
6 Para (F) services required at Sub Para (v) Others.

(b)Further, I understand that I have the option to operate this account

through my mobile handset using MPIN as per Terms & Conditions displayed on
Bank's website www.sbi.co.in .

This stamp shall be affixed on existing Account Opening Form Part II Page No 7 at the
end as a part of the declaration given by the customer under his / her signature(s) and
if need be the signature(s) of the customer can be pushed to the margin of the Account
Opening Form.

6. Kindly issue necessary instructions in this regard to all offices operating in your
Circle jurisdiction on the lines of the enclosed draft Circular No S&P/25/2009-10 dated
14.01.2010 to ensure compliance.

OFFER OF MOBILE BANKING SERVICES (MBS)

AS PART OF ACCOUNT OPENING

(A) EXSISTING INSTRUCTIONS:

Various facilities under the Mobile Banking Services which includes Account
BalanceEnquiry, Mini Statement, Cheque Book request, Fund Transfer, Bill payment,
Mobile topup, Recharge of Tata sky/ other Direct to Home Services, Demat Account
EnquiryServices, Payment of SBI Life insurance premium and Merchant payments as
of now are being offered on demand to all Savings Bank /Current account holders in
Personal segment whether existing or new. These facilities besides offering a bouquet
of convenient products will have a beneficial effect of decongesting our branches.

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(B) REVISED INSTRUCTIONS:
1. In order to provide a thrust to this user friendly service, it has been decided that all
operating units wherever Mobile Banking Services (MBS) are available as per the
existing instructions shall ab initio offer these services to the customers as part of the
products like Savings Bank /Current account at the time of opening these accounts.

2. Till the time a specific Mobile Banking Service (MBS) offer provision is
incorporated in the Account opening forms (Part - II) for countrywide propagation of our
Mobile Banking Services.

a) All operating units shall stamp the Account opening forms as noted hereunder
before issuance to the customers for the purpose of notifying the customers about the
availability of complimentary Mobile Banking Services in our Savings Bank / Current
Account products.

The proposed stamp of appropriate font shall be affixed in two parts:

(i)
Mobile Banking Service To Be Enabled on Mobile No………………….
This one line stamp shall be affixed on existing Account Opening Form Part II Page No

6 Para (F) services required at Sub Para (v) Others.

(ii)
Further, I understand that I have the option to operate this account through my mobile
handset using MPIN as per Terms & Conditions displayed on Bank's website
www.sbi.co.in

This stamp shall be affixed on existing Account Opening Form Part II Page No 7 at the
end as a part of the declaration given by the customer under his / her signature(s) and
if need be the signature(s) of the customer can be pushed to the margin of the Account
Opening Form.

b) Relationship Managers / other Points of customer contact shall properly educate all
the customers they come in contact with, about the advantages of using our 24 X 7
Mobile Banking Services.

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