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Dear Sir/Madam,

According to your enquiry, and referring to your email I express my well to find a challenging, growth-
oriented position where my relevant skills, knowledge, and education can be asset. To that end, I
enclose my CV for your consideration and review.

I feel that my experience and ambition to succeed could benefit your vision.

I look forward to hearing from you

sincerely;

Osama Khalili
Section 3 : Employment History

Previous / Current Employment


Position       Systems Administrator From - To Feb, 2008 – Till Now
Company (ADICOE) Abu Dhabi International Center for Organizational Excellence,
(SKEA) Sheikh Khalifa Excellence Award,
(EQA) Emirates Quality Association
(ADCCI) Abu Dhabi Chamber of Commerce & Industry (ADICOE owner)
(DPE) Department of Planning & Economy outsourced for ISO project (2
months)
Country / Region       Abu Dhabi UAE
Brief Job Description - Preparation for SKEA Award 2008-2009 Cycle and 2010-2011 Cycle
(20 words or less) - Participate in the Chamber Elections 2010 in Dec 2009 technically and supervised in
the operation and assured ease of flow for the elections

-Preparing ISO Quality Drafts and writing documentation for Department Hierarchy and
procedural Management 2008

-Evaluating the information gathered through workshops and surveys, business


process description and task analysis.

-Conduct studies in order to evaluate the efficiency and effectiveness of the process
performances.

-Process mapping and recommendations for streamlining processes along with


analyzing the impact of process streamlining on time, effort, cost and quality of
services.

-Assist with implementation of the current computerized management system and


solve related problems, with reference to the procedures and complying with the
international standards.

-Understanding business process management and business requirements and


translating them to specific software requirements.

-Making sure that the solution recommended is commercial yet competitive.

-Documenting and analyzing the required information and data.

-Understanding the technical designs as well as the specifications.

-Effectively communicating with internal teams and external clients to deliver


functional requirements like GUI, screen and interface designs.

-Acting as an interface between business units, technology teams and support teams

-Monitor and Manage mid-scale hardware, network and Management Systems


Environments and handle most of handheld mobile smart devices and Exposure
intranet and web portals. Assisted in training and supervising staff in all operations.

-Handle all IT procurement jobs including meeting with suppliers and service providers to
prepare scope of projects and tenders scope and negotiating prices and full details.

-Managing maintenance contracts and product warranty. Managing relationships with


vendors, addressing performance issues where necessary. Make recommendations based
on analysis of supplier proposals

-Tracking and managing the IT Assets inventory and Ensuring continuous improvement in
process with a focus on quality and cost efficiency.

- Suggesting the best Design scenarios for installation and Estimate hardware
requirements and installing hardware, Network, security and management IT systems
in New site and current Active environments.

Reference Name **       Pauline Abbott, Senior Phone 0509230624


Consultant – People Development
Former Employment
Position Technical Support Engineer From - To June, 2007 - Feb, 2008
Company       Acrefence Information Technology,
Country / Region       Abu Dhabi UAE
Brief Job Description Suggesting the best Design scenarios for installation and Estimate hardware
requirements and installing hardware, Network, security, Servers and management IT
(20 words or less) systems in New site and current Active environments.

Reference Name **       Hamzeh Okasha Phone      0504224091

Former Employment
Position Technical & pre Sales Engineer From - To April, 2006 - May, 2007
Company       Gulf-Net Solutions Ryadh – Local Jordan Branch
Country / Region      Jordan
Brief Job Description       Suggesting the best scenarios for installation and hardware requirements and
(20 words or less) installing security, Servers and management products in active environments with
minimum outage time.

Reference Name **      Mudar Bsiso Phone      

Former Employment
Position       Helpdesk Personal From - To Jan, 2004 - Jan, 2005
Company       APOLLO
Country / Region       Jordan
Brief Job Description       Experience in system-operations training, collections, and customer service.
(20 words or less) Assisted in training and supervising staff in all operations

Reference Name **      Munther Dahash Phone