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  • Process Audit Preparation Guide

    Diunggah oleh

    Numpetch Somsw
    7K tayangan5 halaman
    The document outlines several key processes for an organization: 1) A customer related process involving order reviewing, customer satisfaction surveys, and delivering products to customers. 2) A purchasing process involving supplier selection, evaluation, and purchasing orders. 3) A preventive maintenance process involving maintenance of machines and equipment. 4) A manufacturing and inspection process involving production, monitoring, and product inspection. 5) A top management and continual improvement process involving meetings and presentations.

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    TurtleDiagramQMS

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    © Attribution Non-Commercial (BY-NC)

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    The document outlines several key processes for an organization: 1) A customer related process involving order reviewing, customer satisfaction surveys, and delivering products to customers. 2) A purchasing process involving supplier selection, evaluation, and purchasing orders. 3) A preventive maintenance process involving maintenance of machines and equipment. 4) A manufacturing and inspection process involving production, monitoring, and product inspection. 5) A top management and continual improvement process involving meetings and presentations.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    7K tayangan5 halaman

    Process Audit Preparation Guide

    Diunggah oleh

    Numpetch Somsw
    The document outlines several key processes for an organization: 1) A customer related process involving order reviewing, customer satisfaction surveys, and delivering products to customers. 2) A purchasing process involving supplier selection, evaluation, and purchasing orders. 3) A preventive maintenance process involving maintenance of machines and equipment. 4) A manufacturing and inspection process involving production, monitoring, and product inspection. 5) A top management and continual improvement process involving meetings and presentations.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 5

    Process Audit Preparation

    With What (Materials/ Equipment)


    Customer Related Process
     Computer With Who (Competence/ Skills/ Training)
     Phone and Fax machine  Sale competence (presentation
     Mail and internet skills, product information and
    skill, etc.)

    Inputs
     Customer requirement Outputs
     Customer order  Delivered products to
     Customer forecast Process customer
     Product catalogue  Customer satisfaction
     Delivery plan results
    
    
    Product price list
    Materials specifications
    Customer  Response of the new
    product approval
    
    
    Product specifications
    Customer satisfaction criteria
    Related
     New product information

    How (Procedures & Methods) Support Processes Performance Indicators


     Order reviewing process  Purchasing  On-time delivery 100%
     Customer satisfaction survey  Production planning  Customer satisfaction 100%
     Production and Inspection (QA)  Sale revenue 10% increase
     Finished Goods Warehouse
    Process Audit Preparation
    With What (Materials/ Equipment)
    Purchasing Process
     Computer With Who (Competence/ Skills/ Training)
     Phone and Fax machine  Purchasing staff (price
     Mail and internet negotiate, Nature of
    Organization and Supplier,
    English, etc.)

    Inputs
     Customer requirement Outputs
     Request from requester (PR)  Purchasing order to
     Materials catalogues Process supplier
     Supplier list  Supplier selection result
     Customer order  Supplier evaluation result
    
    
    Delivery plan
    Materials cost
    Purchasing  Approved supplier list
    (ASL, AVL)
     Supplier delivery lead time  Purchased products
     Materials specifications  Incoming inspection
     Product specifications report
     Supplier selection criteria  Supplier Parts Approval
     Supplier evaluation criteria

    How (Procedures & Methods) Support Processes Performance Indicators


     Supplier selection  Sale, marketing  On-time delivery 100%
     Supplier evaluation  Production planning  Supplier in “A” grade 100%
     Purchasing procedure  Quality control/assurance  Cost down 30% yearly
    (QC/QA)  Find new 5 suppliers per year
    Process Audit Preparation
    Preventive Maintenance Process
    With What (Materials/ Equipment)
     Machine With Who (Competence/ Skills/ Training)
     Equipment  Maintenance staff
     Measurement/Monitoring  Electrical maintenance staff
    equipment  Production staff
     Spare parts  Outsourcer/Subcontractor

    Inputs
     Machines Outputs
     Breakdown/Repairing history  PM records
     Machine history Process  Machine history
     Production plan  Graph data / trend
     PM plan  Revise PM plan
    
    
    Spare parts list
    Customer requirements
    Preventive
    
    
    Breakdown request
    Budget
    Maint.
     Defect rate

    How (Procedures & Methods) Support Processes Performance Indicators


     Machine manual  Production planning  OEE
     Technical experience on  Production  MTBF
    machine repairing  Sale/Delivery  MTTR
     Know how  Spare parts store  Breakdown time
     Calibration  Repairing hour
    Process Audit Preparation
    With What (Materials/ Equipment)
    Manufacturing and Inspection Process
     Production machine With Who (Competence/ Skills/ Training)
     Monitoring and measuring  Operators
    devices  Inspectors
     Infrastructure and utility  Line leader
     Tooling  Supervisor
     Testing machine  Engineer

    Inputs
     Customer specific requirements
     Defined special characteristic Outputs
    (SC) and symbol  Product inspection report
     Controlled conditions  Process job-set-up
     Production control plan or
    Process
     In-process inspection
    quality plan report
     Raw materials Manufacturing  Layout inspection report
     Production plan
     Customer order
    and Inspection  Performance report
     Non-conformity report
     BOM Process  Product identification
     Product specifications  Tooling record
     Process specifications 
     Inspection sampling plan, AQL
     Acceptance criteria
     Master sample

    How (Procedures & Methods)


     Production control plan Support Processes Performance Indicators
     Work instruction  Maintenance and tooling  Defect rate
     Statistic process control  Production planning  Productivity target
     Control of non-conformity  Material storage  Cost of poor quality target
    product  Finished goods warehouse  % claim
     Contingency plan  Human resource and training  Customer complaint
     Testing and inspection method
    Process Audit Preparation
    Top Management and Continual Improvement
    With What (Materials/ Equipment) Process With Who (Competence/ Skills/ Training)
     Meeting room
     Presentation equipment  Top management
      QMR
     Customer representative

    Inputs
     Business plan and strategy
     Quality policy Outputs
     Customer specific requirements  Business plan summary
     Internal audit results  Revised quality policy
     Customer feedback (claim and
    Process
     Revised quality objective
    satisfaction) and target
     Process performance and Top Management  Management review
    product conformity
     Corrective and preventive action
    Process and CI minute report
     Continual improvement
    status summary report
     Follow up from previous  Performance trend report
    management review
     Change that could effect to QMS
     Recommendation for
    improvement
     Cost of poor quality

    How (Procedures & Methods) Support Processes Performance Indicators


     Quality manual  All activities  Customer satisfaction
     Related documented  On-time delivery
    procedure(s)  Supplier evaluation score
     Customer specific requirements (received from customer)
     Defect and reject rate

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