SEMESTER IV

PAPER 17 - HUMAN RESOURCE DEVELOPMENT

Unit I

HRD at the macro level: Concept of HRD at the Macro Level - Concept of human capital
- need for investment in human beings - HRD as a source of National Development. Role of
education and training in facilitating HRD.

Unit II

HRD at the macro level: Concept, objectives and scope of HRD - HRD vs. traditional
personnel functions - Role of HR and line managers in developing human resources.

Unit III

Mechanisms or techniques of HRD: Training and development - career planning and

development - potential and performance appraisal - feed back and counselling - Organisational
Development - Human Resource Information System (HRIS).

Unit IV

International Human Resource Management: HRD practices in Multi National

Corporations. Recent experiences of USA and Japan with HRD.

Trends and Issues in HRD: Business Process Reengineering, Organisational Learning,

knowledge management, Business process outsourcing.

Unit V

Selected Indian Experiences with HRD at the Micro Level.

Suggested Readings:

Dr.K.N. Mathur : Managing Human Resource Development

PublishersL Gyan Publishing House
5, Ansari Road, Darya Ganj, New Delhi 110 002.
Edition 2001
Website:http://www/gyanbooks.com

T.V. Rao, K.K. Verma, Alternative approaches and strategies of Human Resource
Anil K. Development
Khandewal and
E. Abraham.
Jon M. Werner and Randy Human Resource Development -
L. De Simone Thomson

T.V. Rao & Udhai PareeK Human Resource Development - Recent

Experiences in Indian Industries

PAPER 18 – TOTAL QUALITY MANAGEMENT

Unit I – INTRODUCTION

Definition of Quality, Dimensions of Quality, Quality Planning, Quality Costs – Analysis

Techniques of Quality Costs, Basic concepts of Total Quality Management, Historical Review,
Principles of TQM, Leadership – Concepts, Role of Senior Management, Quality Council,
Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.

Unit II – ORGANISATION

Organisation culture – Organisation Development, HRD, OD interface, change

management, strategic management, performance management, HR Information System.

Unit III – STATISTICAL PROCESS CONTROL (SPC)

The seven tools of quality, Statistical Fundamentals – Measures of Central Tendency and
Dispersion, Population and Sample, Normal Curve, Control Charts for Variables and Attributes,
Concept of six sigma, New Seven Management Tools.

Unit IV – TQM TOOLS

Benchmarking – Reasons to Benchmark, Bench Marking Process, Quality Function
Deployment (QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Los function.

Unit V – QUALITY ASSURANCE SYSTEMS

Need for ISO 9000 and Other Quality Systems, ISO 9000:2000 Quality System Elements,
Implementation of Quality System, Documentation, Quality Auditing, 9000, ISO 14000 –
Concept, Requirements and Benefits – TS 16949 – Balrich Award

Reference Books:
1. Total Quality Management By R.S.Nagarajan, A.A. Arivalagar, New Age International
Publishers, New Delhi.

2. Total Quality Management. An integrated approach by Samuel KHO, Crest Publishing

House, New Delhi – 2.
 3. Managing for Total Quality from Deming to Taguchi and SPC by N. Logothetis, Prentice
Hall of India 2000

4. Total Quality Management by Suganthi, Anand S. Anand, 2004, Prentice Hall of India,
New Delhi. www.phindia.com

5. Haushal Kumar, “Quality Management”: ABD Publishers, Jaipur

E.mail: oxford@id.eth.net
PAPER 19 - SOCIAL SECURITY LEGISLATION RELATING TO LABOUR

Unit - I

The Workmen's Compensation Act, 1923.

Unit - II

The Employees Provident Funds and Miscellaneous Provisions Act, 1952, with the

Employees Provident Fund Scheme, 1952, Employees Deposit Linked Insurance Scheme 1976,

Employees Pension Scheme 1995

Unit - III

The Employees State Insurance Act, 1948.

The Maternity Benefit Act, 1961.

Unit - IV

The Payment of Gratuity Act, 1972.

The Tamilnadu Labour Welfare Fund Act, 1972

Unit - V

The Equal Remuneration Act, 1976. The Payment of Wages Act, 1936. The Minimum

Wages Act, 1948. With rules and upto date notifications, amendments, regulations and case laws

in respect of each of the above acts.

Selected References:

Factory Laws applicable in Tamilnadu Volume - I to III by Madras Book Agency.

D.S.Chopta : The Minimum Wages Act, 1948 - Second Edition -

Eastern Law House, Calcutta.

D.S.Chopta : 'The Payment of Wages Act 1948' - Third Edition

- Eastern Law House, Calcutta.
D.S. Chopta : 'Payment of Bonus' Law & Practice - Texman
Publications (Private) Limited, Kucha Chelan,
Khari Baoli, Delhi - 110 006, 1871.
Law Journals like labour law journal, Labour &
Industrial Cases, Factories Journal Reports.

K.D.Srivastava : 'Workmen's Compensation Act' Third Edition

Eastern Book Company, 34, Lalbagh, Lucknow - 226 001

K.D. Srivastava : 'Employees State Insurance Act' Second Edition

Eastern Book Comlpany, 34, Lalbagh, Lucknow - 226 001.

K.D. Srivastava : 'Commentaries on' Employees Provident Fund &

Miscellaneous Provisions Act 1952' - 4th Edition
Eastern Book Company Law Publishers & Book
Sellers, 34, Lalbagh, Lucknow - 226 001.

K.D. Srivastava : 'Commentaries on 'Payment of Gratuity Act 1972'

Second Edition - Eastern Book Company
34, Lalbagh Lucknow - 226 001.
Law Journals like Labour Law Journal Labour &
Industrial cases, Factories Journal Reports.

PAPER 20 - ELECTIVE - VI

CORPORATE SOCIAL RESPONSIBILITY

Unit I
CSR - Definition, concepts, overview of corporate social responsibility, concentration areas.
Corporate social responsibility in Indian context and International. Need to be social
responsible.

Unit II

Business ethics and corporate social responsibility in Global scenario: CSR-business ethics,
corporate governance across the nations, ethical decision-making in different culture, consumer
protection, environment protection, gender issues in multiculturalism, corruption and safety.

Unit III

Corporate community participation & Role and skills of social worker in CSR: Corporate, NGO,
Government, Citizen, need for partnership, need assessment, corporate perspective on building
successful partnership, tools and techniques. Role and skills - Advocacy, administration,
marketing, mediating, budgeting, organizing, documenting, presenting, public speaking,
teaching, supervising, writing.

Unit IV

Corporate social responsibility - Policies and activities: ISO - Standard on CSR, International
standards and norms. National and International CSR activities.

Unit V

Case studies of successful CSR initiative: CPCL, EID Parry / CUMI, Ashok Leyland, AMM
Foundation, Bajaj Auto, Coca-cola India, HMT, Hindustan Unilever, Infosys, Tata, The Taj
Mahal Hotel, Titan, TVS, MRF, Saint Gobain, Orchid, WIPRO, Birla Group of companies,
ICICI, TCS, Times of India and others.

Methodology of teaching:

Lectures, Reading materials, Discussions, assignment, field visits, news clippings.

Suggested Reading:

1. The business of social responsibility - Harsh shrivastava, Books for change, Bangalore,
yr 2000
2. Corporate social responsibility - concepts and cases, CV. Baxi, yr. 2005
3. Global strategic management, Dr. M. Mahmoudi, Deep & Deep Publications Pvt Ltd,
Delhi, yr. 2005
4. International Human Resource Management - Global perspective, SK. Bhatia, Deep &
Deep Publications Pvt. Ltd., Delhi, year 2005

Journals:

1. Harvard business review - corporate social responsibility getting the logic right, vol. 84,
issue 12, yr. 2006
2. Indian journal of social work - CSR in the globalised business environment, Vol. 66,
issue 2, yr. 2005.
3. Indian journal of Industrial Relations - CSR: Present practice and future possibilities,
Vol. 40, issue 4, yr 2005
 PAPER 21 - ELECTIVE - VII

HR MANAGEMENT IN SERVICE INDUSTRIES

(I.T. Hotel and Hospital)
Unit I:

Human Resource Planning: Job analysis – Job description . Job specification. Employee
recruitment and selection – Sources

Unit II:

Performance Appraisal, potential appraisal & career planning, Training and development
– Need Analysis, Task analysis – Records and forms. Compensation

Unit III:

Employee promotion, demotion and transfer – welfare – health and safety – stress –
causes of stress – consequence.

Unit IV:

HRM in I.T. – Personnel office – functions of the office – correspondence / O 7 M in

personnel Department, Maintenance of Personnel records. Government policy on I.T.
Industries.

Unit V:

Time Management – Time factor, Time waster, prioritizing work, scheduling, functions
of time office – Electronic, Magnetic flexgile – Read Work arrangement – Maintenance of
Human Resource days.

Bibliography:-

R.C Goyal : Hospital Administration and HRM

Publishers: Prentice – Hall of India (Pvt.) Ltd.
New Delhi – 01.

A.V. Srinivasan : Managing a Modern Hospital

Publishers: Response Book A Division of Sage
Publications, New Delhi – 1.
 R. Llewellyn Daview : Hospital Planning and Administration Publishers:
H.M.C. Macaulay Jaypee Brothers, New Delhi.

Sudhir Andreues : Hotel Front Office Training Manual

Publishers: Tata Mc Graw Hill Publishing Co. Ltd.

S.K.Bhatnagar : Front Office Management

Publishers: Frank Bros Co.

PAPER 22 - PROJECTS

Each student is required to take up a research project and submit a report in the form of a
dissertation. The students would begin the project activities in the beginning of the IV Semester
and submit the report for evaluation by the Institute/college. The report shall not exceed 75
typed pages excluding tables, figures, bibliography and appendices.

The report shall be valued by the Institute/College by constituting a committee headed by

the Professor and Head of Faculty/Department known as VIVAVOCE Exam Committee. The
marks shall be distributed as follows:

Internal : 20 marks (by the faculty/department guide)

External
a) Report : 50 marks (by the University Exam)
b) Viva Voce : 30 marks (VIVAVOCE Exam Committee)
Total :100 marks

Theoretical orientation to research by way of a brief course on Research Methodology is

given to the students before they start on their work.

Necessary guidance will be given to the students for the Dissertation. Students who
involve themselves in the project with interest will be able to develop skills of research in
constructing research tools, analyzing problems and interpreting and evaluating results.

Wherever the Committees are formed for external evaluation, an external examiner shall
be appointed with the approval of the Head of the Institute/Colleges.
 SOFT SKILL - IV - COMPUTING SKILLS

Objective: The major objective in introducing the Computer Skills course is to impart training for
students in Microsoft Office which has different components like MS Word, MS Excel, MS Access,
Power point etc., at two levels based on their knowledge and exposure. It provides essential skills for
the user to get adapted to any work environment, as most of the systems in any6 work place have MS
Office installed for their day to day activities. The course is highly practice oriented rather than regular
class room teaching.

Pre-requisite: Pass in Level B are an equivalent course.

Unit I: Word Processing – Formatting – Paragraph and character styles, templates and wizards, table
and contents and indexes, cross referencing; Tables and Columns – creating manipulating and
formatting; Mail Merge, Labels and Envelopes.

Unit II: Spreadsheets – Workbook, Building, Modifying, navigating; worksheet- Autofull, copying
and moving cells, inserting and deleting rows, printing; Formulas and functions- Troubleshooting
formulas, Functions and its forms like database, financial, logical, reference , mathematical and
statistical – Databases – Creating, sorting, filtering and linking.

Unit III: Presentations – Power point – exploring, creating and editing slides, inserting tables and
charts- special effects- Clip Art, creating and drawing shapes, inserting multimedia content –
presentations – planning, animation, handouts, slideshow..

Unit IV: Databases – Access – Components, creating a database and project, import and exporting,
customizing; Tables- creating and setting fields; Queries –Types, creating, wizard- Reports- creating
and layout.

Unit V: Information Management – Outlook – Starting, closing, contacts, tool bars, file management;
email-reading, composing, responding, attachments, signature, junk mail; tasks- screen, sorting,
creating, deleting, assigning, updating; scheduling- calendar.

Note: All units needs an approach through practical exposure.

References:

1. Working in Microsoft Office; Ron Mansfield, Tata McGraw Hill

2. Microsoft Excel 2007; Guy Hart Davis, Tata McGraw Hill.

Examination:
1. Internal assessment could be based on Theory and/or practicals.
2. End semester is based on practicals.