DAFTAR ISI

HALAMAN JUDUL........................................................................................................... 1
HALAMAN PENGESAHAN............................................................................................. 2
RINGKASAN...................................................................................................................... 3
ABSTRAK........................................................................................................................... 4
DAFTAR ISI....................................................................................................................... 5
BAB I PENDAHULUAN
1.1 Latar Belakang Penelitian................................................................................... 6
1.2 Perumusan Masalah............................................................................................ 7
1.3 Tujuan Penelitian................................................................................................ 8
1.4 Manfaat Penelitian.............................................................................................. 9
BAB II LANDASAN TEORI DAN PENGEMBANGAN HIPOTESIS
2.1 Landasan Teori.................................................................................................... 21
2.1.1 Teori Kualitas Pelayanan........................................................................... 22
2.1.2 Teori Kepuasan Konsumen....................................................................... 23
2.1.3 Teori Kualitas Pelayanan dengan Kepuasan Konsumen........................... 24
2.1.4 Teori dan Pengertian Gender..................................................................... 23
2.1.5 Kesetaraan Gender dalam Pendidikan....................................................... 43
2.1.6 Teori Words Of Mouth..............................................................................100
2.2 Pengembangan Hipotesis....................................................................................123
2.3 Penelitian Terdahulu...........................................................................................134
 Jenis Surat Rincian Surat Tahun Surat
Surat Keputusan Rektor SK
1
SK
2
SK 3
SK 4
SK
5
SK
6
SK 7
SK
8
SK
9
SK 10
SK
11
Surat Keputusan Dekan SK 1

SK 2
SK
3
SK
4
SK 5
SK
6
SK
7

Jenis Surat Rincian Surat Tahun Surat

 SK
8
SK
9
SK 10
SK
11
SK
12
SK 13
SK
14

2
2 (∑ X i )
∑X i −
N
Si=
N
n
−n
NPV =∑ NB i ( 1+i )
i=1