Corporate Profile

Customer needs-driven solutions. Results-oriented

implementation. Human resource partner and answer to total
organizational success.

For the past 30 years, Guthrie-Jensen, the leading Management

Training and Consulting firm in the Philippines has been the choice of
more than 15,000 companies, with clients belonging to the top 1,000
Filipino corporations and the Global 500 companies.

Guthrie-Jensen’s belief that people make the difference fuelled the

creation of practical, customized, and learner-friendly seminars.
Having grown from two major programs in 1979 to over 50 in the year
2007, Guthrie’s wide range of products are managed under 7 divisions

• Organizational Development
• Business
• Leadership Development
• Customer Service
• Sales
• Communication
• Public Seminars

The company’s stable of consultants and trainers, with over 200 years
of cumulative experience in Training, conduct more than 50 programs
per month.

The economic turmoil of the three decades has tested its management
expertise, and the ruthless business environment has provided the
landscape for the company to earn the right to lead – bringing its
product performance to a level that is world class and unparalleled in
Southeast Asia. Bridging the gap between theory and practice is the
company’s major differentiator.

As Guthrie-Jensen celebrates the 21st century, it will continue to focus

its efforts on assessing the dynamic needs of its markets, developing
powerful programs, and building human resource competitiveness to
meet today’s new economic order.

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 ORGANIZATIONAL DEVELOPMENT PROGRAMS
Organizational Climate, Diagnosis and Analysis

• Assessment of Management/Leadership Dimensions

• Employee Feedback
- Morale Surveys
- Attitude and Opinion Surveys
• Program Impact Evaluation

Consulting Services

• Executive and Management Coaching

• Process Consulting
• Strategic Thinking and Implementation
• Performance Coaching
• Organizational Planning

Culture Building and Organizational Systems Interventions

• Visioning and Values Workshop

• Building the Structure for Advocacy
• Competency-Based Training Curriculum Development
• Career Development Systems
• Performance Management Systems
• Employee Involvement and Productivity Programs
• Developing Human Resources Capabilities

Training Programs

• Cascading the Vision, Mission and Values

• Developing a High Performance Team
• Team Building and Enhancement
• Managing Work Attitudes
• Work Attitude and Values Enhancement
• Conflict Management and Resolution
• Managing Change

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 STRATEGIC BUSINESS GROUP PROGRAMS
Business/Executive Development

Core Programs
• Strategic Planning for Competitive Advantage
• Operational Planning for Competitive Advantage
• Strategic Marketing
• Strategic Human Resource Management
• Organizational Architecture: Crucial Interplay between Structure, Systems, Work and
Culture
• Financial Management
• Operations Management

Auxiliary Programs
• Strategic Leadership
• Corporate Entrepreneurship: Rediscover Your Firm’s Entrepreneurial Spirit

Integrating Programs
• Integrated Planning for Competitive Advantage

MBA Certificate Programs

• Full Program
• Marketing Series (emphasis on Strategic Marketing/Branding/CRM)
• Finance (emphasis on Financial and Investment Management)
• Management Series (emphasis on Strategic Leadership and Corporate Entrepreneurship)

Business Consulting

• Mentoring and Advising Series

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 LEADERSHIP DEVELOPMENT PROGRAMS

Planning Skills Programs • Advanced Supervisory

Development (Situational
• Project Management Leadership)
• The Management of Change • Management Development
• Managing Innovation • Performance Coaching
• Operational Planning • Managing Difficult People
• Intrapreneurship • Overcoming Leadership
• SWOT Challenges
• Relationship Building
Implementing Skills Programs • The Power of Influence
• Managing the Team
• 5S • Managerial Communication
• Work-Life Balance • Managing the Filipino Seamen
• 7 QC Tools
• Quality Functions Deployment Evaluation Skills Programs
• Progressive People Placement
• Delegation and Succession • Performance Management
• Building Structures • Managing Quality
• Workflow Management • Managing Discipline

People Handling Skills Programs Special Skills Programs

• Supervisory Development • Time and Stress Management

(People Handling Skills) • Creative Thinking
• Managerial Ethics
• Corporate Social Responsibility

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 CUSTOMER SERVICE PROGRAMS
• Call Center Excellence
• Complaint-Handling Skills
• Cooperative Communication Skills
• Customer Feedback System
• Internal Service Mileage (Customer Service for support staff)
• Proactive Face to Face Communication
• Dealing with Challenging Customer Service Situations
• In Pursuit of People Care
• Quality Service Management
• Service Attitude
• Service Culture Development
• Service EQ
• Service Gaps Diagnostic System
• Service Leadership EQ
• Service Mileage (Customer Service for front-line staff)
• Service Strategy Workshop
• Telephone Excellence

SALES PROGRAMS
• Account Management Strategies for Decision Makers
• Creative Selling
• Consultative Selling
• Debt Collection By Phone
• Effective Sales Preparation
• Effective Telemarketing
• Negotiating Successfully
• Persuasive Presentation
• Power Counter Selling
• Sales Attitude
• Sales Management
• Strategic Selling
• Managing Dealers and Distributors
• Key Accounts Management

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 COMMUNICATION PROGRAMS
• Management Communication
• Upward Communication
• Communication Audit
• Communication Effectiveness Series
• Confidence Building
• Crisis Communication
• Effective Media Skills
• Interpersonal Communication Skills
• Communication Assertiveness
• Cross Cultural Communication
• Multi-Cultural Communication for Managers
• Trainers Development Program
• Effective Presentation Skills
• Public Speaking
• Conducting Business Meetings
• Interviewing Skills
• Managing Written Communication
• Effective Business Writing
• E-Mail Writing
• Report Writing
• English Fluency
• Accent Neutralization
• Grammar for Business
• Corporate Image Enhancement
• Business Etiquette and Decorum
• Leadership Communication
• Influencing Skills

• Other Services
- Pre and Post Assessment
- Writing Audit
- Trainer Competencies Assessment
- Presentation Clinic

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 Over 15,000 clients in 30 years

ABS-CBN Broadcasting Corp. Jollibee Foods Corporation

Aboitiz Transport System Johnson & Johnson Philippines
Accenture Kraft Foods (Philippines)
Aidea Philippines, Inc. Lufthansa Technical Training
Asian Institute of Management Manulife Business Processing Services
American Express Savings Bank Maersk Global
Asian Development Bank Marlow Navigation
Australian Embassy Microsoft
Ayala Land, Inc. Misys Banking System
Bayer Philippines National Electrification Administration
Chinatrust (Phils.) Commercial Bank Corp. Novartis Nutrition Philippines, Inc.
Citibank, N.A. and CBS Asia Oracle
Chevron Phils. & Chevron Holdings, Inc. Petron Corporation
DHL P LD T
Financial Times PNB
Fort Bonifacio Development Corp. Procter and Gamble Asia Pte. Ltd.
Fujitsu Philippines, Inc. Sara Lee
Globe Telecom San Miguel
GE Money Bank Siemens
Hewlett Packard Smart Communications
Honda Cars Thomson Reuters
HP Asia Pacific Toyota Motor Philippines
HSBC Union Bank of the Philippines
I BM
JG Summit Holdings

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com

 
 Partial List of Clients
for Written Communication Programs

ABS-CBN Broadcasting Corp.

Affinity Express

Board of Investments

Chevron Holdings Inc.

HP Asia Pacific

Kraft Foods (Philippines)

Misys Solutions for Banking

Shell Shared Services

Sky Dragon Construction Products

Thermal Solutions

Union Bank

Guthrie-Jensen Consultants, Inc.

4/F ACE Building, 101-103 Rada corner dela Rosa Streets, Legaspi Village, Makati City
Tels. (632) 816-1610 / 816-0289 / 818-5853 / 892-7559 ™ Fax (632) 812-8114
www.guthriejensen.com ™ corporate@guthriejensen.com