MM/10/746 28.3.2011
Air India invites Tender for the subject item for which the scope of work is
attached herewith.
Submission of tender: Please submit your quotation in two bid system in two
separate sealed envelopes super scribing on each envelope Technical Bid ‘A’
/Commercial Bid ‘B’, Tender No.MM/10/746 Due Date 19.4.2011, Name of the
company and the contact details.
a. Technical Bid
The service provider must confirm in his technical bid whether all the mentioned
functionalities as per Annexure are catered to, by him.
The acceptance of Air India's terms & conditions such as payment terms,
delivery etc. shall be confirmed by you in Technical Bid only. Please note that
Technical Bid shall not contain any price details.
Technical Bid shall be sealed and super scribed with Tender No. and Due Date.
Please note that the Commercial bid will be opened and considered by us only if
the technical Bid is acceptable to us as per the details mentioned in the attachment
and you qualify in the detailed technical evaluation to be carried out thereafter
b. Commercial Bid:
Please quote the price of the subject item offered i.e. Rate, Tax & Other levies etc.
Price bid shall contain the price details of the item offered. The price bid shall not
Contain any further technical details apart from whatever is offered in the
technical bid. If any such information is mentioned in the price bid, the same shall
be ignored by Air India. Commercial Bid should be sealed and super scribed with
Tender No.MM/10/746 and Due Date 19.4.2011
Terms & Conditions:
• Delivery: Service provider should be able to commence the service within 4
weeks of the receipt of order.
• Payment terms: Payment will be made on quarterly basis (At the end of each
quarter).
• Security Deposit: Successful tenderers should submit interest free bank
guarantee for 5% of the order value, valid during the contract period. This bank
guarantee will be released only after the successful execution completion of the
contract with respect to quality and timely services.
• We reserve the right to accept or reject in part or whole any or all tenders
received without assigning any reason whatsoever.
• Due Date: The tender closes at 1700 hrs., on the 19th April 2011 and technical
bids shall be opened at 1500 hrs., on 20th April 2011. It is, therefore, essential that
your Technical and Commercial bids in two separate envelopes should reach us
on or before 1700 hrs., on 19th April 2011 due date at the following address:
• For any queries regarding the technical details, IT may be contacted on Tel
25652050 extn 3050.
Yours faithfully,
AIR INDIA LIMITED
( C. KUJUR )
ASST.G.M-MM
1.0 INTRODUCTION:
Air India proposes to use the Short Messaging Service solution hosted by the
service provider to generate SMS for flight related messages etc. to predefined
numbers.
It will be the responsibility of the service provider to deliver the message sent
by Air India to the respective mobile number provided, as SMS. Any
Integration required for providing this facility will have to be done by the
service provider.
The system should support all features based on the following functional blocks:
a. Session Management
b. Application Management
c. Interface Management
d. Service Definition Module
e. MIS and Reports
The service provider should have Bulk SMS inbuilt functionalities such as:
B. Service Integration:
4.0 Warranty:
Note: Service provider should also supply information in the format as specified
in Appendix - I and Appendix - II along with technical bid and commercial
bid respectively.
Appendix – I
S. No. Description complied Support Remarks
(Y/N) Document attached in
Technical bid (Y/N)
1 to 5000
5001 to 10000
10001 to 15000
15001 to 20000
20001 to 30000
>30001
International
(optional)
1 to 5000
50001 to 10000
10001 to 15000
>15001
Following are the SLA terms:
Problem Severity Response Time Work Around SLA