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A MAJOR PROJECT SYNOPSIS

On

Submitted to the partial fulfillment for the award of Bachelor of Engineering in


Computer Science and Engineering
SESSION 2010-11

Of

RAJIV GANDHI PROUDYOGIKI VISHVAVIDHYALAYA


BHOPAL(M.P.)

Guided By: Submitted By:


Mr. Sourabh Thakur Abhinav Chourassia (0112CS071002)
Lecturer, CSE Deptt Ankita Jain (0112CS071020)
Ankita Sharma (0112CS071021)
Prashant Soni (0112CS071073)
Bansal Institute of Science & Technology, Bhopal (M.P.)

Department of Computer Science & Engineering

CERTIFICATE

This is to certify that the work embodies in this Project


entitled “Comprehensive Datasheet for Customer
Assistance” being submitted by Abhinav Chourassia
(0112CS071002), Ankita Jain (0112CS071020), Ankita Sharma
(0112CS071021), Prashant Soni (0112CS071073) for partial
fulfillment of the requirement for the degree of “Bachelor of
Engineering in Computer Science & Engineering” discipline to
“Rajiv Gandhi Technical University, Bhopal(M.P.)” during the
academic year 2009-10 is a record of bonfire piece of work, carried
out by Them under my supervision and guidance in the “Department
of Computer Science & Engineering”, Bansal Institute of Science
& Technology, Bhopal (M.P.) .

APPROVED & SUPERVISED BY:

Prof. Shaheen Ayyub Mr. Sourabh Thakur


H.O.D., Department of CSE Lecturer, Department of CSE
B.I.S.T. Bhopal B.I.S.T. Bhopal
ACKNOWLEDGEMENT

We take the opportunity to express our sincere gratitude and deep sense of
indebtedness to our guide “Lecturer, Mr. Sourabh Thakur” for the valuable
guidance and inspiration throughout the project duration. I feel thankful to them
for their innovative ideas, which led to successful completion of this project
work. We feel fortunate to work under such an outstanding mentor in the field
of “Comprehensive Datasheet for Customer Assistance”. He has always
welcomed our problem and helped us to clear our doubt. We will always be
grateful to him for providing us moral support and sufficient time.
At the same time, we would like to thank Prof. Shaheen Ayyub (HOD, CS)
mam and all other faculty members and all non-teaching staff in Computer
Science & Engineering Department for their valuable co-operation.

From:
Abhinav Chourassia (0112CS071002)
Ankita Jain (0112CS071020)
Ankita Sharma (0112CS071021)
Prashant Soni (0112CS071073)
Table Of Content

Page No.

Chapter 1
INTRODUCTION

1.1 Objective 1

1.2 Product Perspective 1

1.3 Scope 2

Chapter 2
LITERATURE SURVEY

2.1 Process Model 3

2.2 Module Specification 6

2.3 Requirement Analysis 7

2.4 Use Case Diagram 8

2.5 Object Oriented Design(Class Model) 9

2.6 E-R Diagram 10

2.7 Data Flow Diagram 11

Chapter 3
TECHNOLOGIES UTILISED

3.1 Hardware Used 12

3.2 Software Used 12

3.3 Platform Used 13

Chapter 4
CONCLUSION
4.1 Conclusion 17