Assignment:

Submitted by: VAIBHAV WANE

Roll. No: M1059

Definition of MIS:
A management information system (MIS) consists of people and equipment and
contains procedures to gather, sort, analyze, evaluate, and distribute timely and
accurate information needed for managerial decision-making. In the hospitality
field, the main sources of an MIS are information collected by the firm on a regular
basis as a routine part of business activities (internal data) and market research
information from an organization’s environment (external data), both stored in a
database format. More advanced systems also provide features to forecast the
future state of the economy and market demand for tourism products. By analyzing
complex marketing data, disseminating information, and providing decision support
features for tourism managers, an MIS contributes to the improvement of
managerial performance. An effective MIS provides query functions for quick
information retrieval on a video display terminal and delivers printed forms or
reports to alert the manager when an unexpected situation – either positive or
negative – has developed. The value of reporting has greatly been enhanced by
recent advances in graphical display technology and by the increased interest of
hospitality managers to exchange information electronically. Enhancements with
more sophisticated analytical models move a management information system
towards a decision support system or expert system.

Lets discuss some examples of MIS.

LodgingTouch Property Management System

The system is divided into various modules which can interact with the front office,
group sales, guest history, accounts receivable, travel agencies, and yield
management. Hoteliers can search and retrieve guest information by various fields,
including name, address, confirmation numbers, and other fields. In addition, the
system allows users to search for accounts using any criteria.

Paragon AS/400 Front Office System

Planning for a guest's stay includes managing accommodations, aggressive pricing,
marketing, forecasting, and implementing reporting controls. The Paragon system
claims a flexible system that provides information in order to achieve optimal
standards. The system provides information and feedback to measure financial
impact and quality.

Paragon can manage the complete hotel system. Paragon can be integrated with
Paragon Back Office, Central Reservations, and complementary products. Some
benefits claimed by the Paragon include improved customer service, efficient
internal operations, and control over financial data integrity.

Other key features include:

Easy reservation input

Optimal return on rooms by providing flexible rate configuration and maximum room
occupancy

Access availability by room type, total hotel and group.

Provide confirmation letters and pre-printed registration cards.

Capture additional guest information through hotel configurable fields.

Maintain wait lists

Provide flexible package configurations.

CLS Software Property Management System

This system can support properties of all sizes, from 50 to 1,000 rooms. They also
claim a comprehensive integrated modular system that links together all aspects of
the hotel function. The system comes in domestic and international versions. Other
key features include:

Ease of data entry

Over 200 interface solutions

Technical Support - 24-hours a day, 7-days a week, 365-days a year

Hotel Information Systems' epitome Project Management

System for UNIX
Hotel Information Systems offers a wide variety of other hotel management systems,
namely, epitome Project Management System for UNIX. This system can be utilized
with the hotel's current IT system.

The various areas where MIS is used is listed as follows

Front Office
Reception

Simple and intuitive usability

Speedy check-in

Easy and comfortable bill splitting

Secure and comfortable night audit

Clearly structured assignment plan

Back Office - Management

Yield management and flexible rate arrangement

Administration of advance payment and claims, accounting

Scheduling and dunning

All procedures in a single system: offers, cancellations, options, allotments, bookings,

etc. (flexible)

Reporting
Guest and address database

Flexible multilingual correspondence allowing pdf-export and mail correspondence

Management of meeting rooms

Management of board arrangements, packages and activities

Technology and structure

Windows multi-user-system
Local or in data processing center

Multi-client capability

Easily customizable in all sectors

Comfortable user management with various access levels and messaging service

Multilingual and multi currency converter

Document management

MIS can also be used with other interfaces as follows

Accounting: Interfaces enable easy data transfer of all business transactions to

your accounting system (e.g. DATEV).

Online booking systems: The MIS automatically imports all bookings from
the various online booking portals into your Hotel Management Software. Automatic
retrieve of availability and rate information.

Payment by debit or credit card: MIS directly approaches the card-

reading device. No differences within the process of coordination; automatic and
correct booking.

Door locking system: Interfaces to all renowned manufacturers available.

Simply one click generates the doorcards within the MIS - also for groups or in
advance!

Other info: MIS is able to connect your hotel management software with all
existing techniques, e.g. heating control system, electronic cash register, telephone
system.

Comfortable invoicing: Easy bill splitting to different adresses, guests,

periods, etc. - very flexible!

Easy Night-Audit: Cash stock accounting takes place at the end of a shift or at
staff change - unique!
Multi-Client-Capability: MIS not only runs in single hotels or resorts but also
in central organizations of hotel chains, etc. Comfortable choice of centralized or
local administration of customer base - perfect!

Exeptional flexibility: MIS offers a unique customising technology. This

innovative and virtually unlimited system supports individual installations that are
all customised without the need to change core programmes. Therefore all our hotel
customers benefit automatically from continuous developments.

Easy to switch: The MIS gives you the choice of booking required accomodation
per room or within a package. It allows you to permanently switch that setting -
very flexible!

Built-in yield management: MIS features a very flexible yield management

tool that can use internal data as well as external sources - effective!

DECISION SUPPORT SYSTEMS

DSS: A decision support system (DSS) is a computer-based information system that
supports business or organizational decision-making activities.

The selected industry is Hospitality and Hotels

A decision support system (DSS) is an interactive
system that enables decision-makers to use databases
and models on a computer in order to solve
ill-structured problems. A DSS consists of
problem-solving technology containing people,
knowledge, software, and hardware to facilitate
improved decision-making. Special types of DSS
are expert systems, which integrate and use decision
rules and weights from domain-specific
experts, and group decision support systems
(GDSSs) involving multiple decision-makers.
Analytical models commonly used in decision
support systems are forecasting, simulation or
optimization models. These models are either
developed with a general programming language
or with a statistical or mathematical standard
software package.
In hospitality management decision support
systems frequently occur in the form of travel
recommendation systems, in order to support
customers in their accommodation and/or travel
decision-making process, or as management
information systems (MISs), in order to support
hospitality managers in their business decisions.
Decision support systems have been successfully
introduced for agent counseling, budget allocation
problems, site selection analysis, and yield
management systems for hotel and other tourism
suppliers. While DSSs help hospitality managers
to make decisions, they do not replace managerial
judgment. An ideal DSS allows a manager
to combine his or her experience and intuition
with the consistent objectivity of a computerbased
model.
A decision support system is the set of problem-solving technology containing
people, knowledge, software and hardware successfully wired into the management
process to facilitate improved

Analytical models commonly used in decision support systems are forecasting,

simulation or optimisation models. These are either developed with a general
programming language or with a statistical or mathematical standard software
package. Recent developments in information technology offer software tools to
 incorporate inferential and deductive reasoning and heuristic manipulation of data
(expert systems). In fast-changing environments where expert experiences are not
available, neurocomputing and evolutionary programming technologies have also
proved to be advantageous.

In tourism, the system is most commonly applied to managerial decision problems.

Recent developments also focus on the optimisation of customer services which are
offered by tourist information and reservation systems (see geographical
information system; computer reservation systems). Its marketing applications
have been successfully introduced for agent counselling, resource allocation
problems of tourism offices, site selection analysis and yield management systems
for hotels and transportation suppliers. While the system helps marketers to make
decisions, it does not replace managerial judgement. An ideal system allows a
manager to combine his experience and intuition with the consistent objectivity of
a computer-based model.

The Decision Assistant Model Excel allows you to value a decision and determine the
impact on your business. It calculates the range of possible outcomes for your
decision, their likelihood of occurring, the average outcome, and the probability of
the outcome being positive (profitable). It applies three decision return estimates
(Pessimistic, Middle, and Optimistic) and associated decision costs. Outputs cover a
12 month period and are presented in tabular and graphical form. Outputs include a
decision Output Curve, Cash Flow Scenarios, a Risk Profile, and an Action Sheet.
With the Decision Assistant you can quantify outcomes and identify the best
decisions for implementation. It allows you to measure, and monitor decision
outcomes. The model is a stand alone decision support tool and can be applied to
business planning, budgeting, goal setting, investment analysis, and operational
improvement. It is compact and easy to use.