IMPLEMENTASI MODEL EVALUASI CIPP PADA

PELAKSANAAN PROGRAM OFF THE JOB TRAINING DI PT.

VALBURY ASIA FUTURES CABANG SURABAYA

Disusun Oleh :
Tiara Dena Anggraeni
NIM 165020207111080

SKRIPSI

Diajukan Sebagai Salah Satu Syarat Untuk Meraih

Derajat Sarjana Manajemen

JURUSAN MANAJEMEN
KONSENTRASI MANAJEMEN SUMBER DAYA MANUSIA

FAKULTAS EKONOMI DAN BISNIS

UNIVERSITAS BRAWIJAYA
Jalan MT. Haryono 165 Malang 65145
Telp. 0341-555000 Fax. 0341-553834 Web. feb@ub.ac.id
 DAFTAR ISI

KATA PENGANTAR..............................................................................................i
DAFTAR ISI..........................................................................................................iii
DAFTAR TABEL...................................................................................................vi
DAFTAR GAMBAR.............................................................................................vii
ABSTRAK............................................................................................................viii
BAB I.......................................................................................................................1
PENDAHULUAN...................................................................................................1
1.1 Latar Belakang Penelitian..............................................................................1
1.2 Rumusan Masalah..........................................................................................7
1.3 Tujuan Penelitian...........................................................................................8
1.4 Manfaat Penelitian.........................................................................................8
BAB II......................................................................................................................9
KAJIAN PUSTAKA................................................................................................9
2.1 Penelitian Terdahulu......................................................................................9
2.2.............................................................................................................. Kajian Teori
............................................................................................................................10
2.2.1 Pelatihan................................................................................................10
2.2.2 Tujuan dan Manfaat Pelatihan..............................................................11
2.2.3 Proses Pelatihan....................................................................................13
2.2.4 Metode Off The Job Training................................................................16
2.2.5 Kelebihan dan Kelemahan Off The Job Training.................................17
2.2.6 Teknik Off The Job Training................................................................19
2.2.7 Evaluasi Program..................................................................................21
2.2.8 Tujuan dan Manfaat Evaluasi Program.................................................22
2.2.9 Evaluasi Pogram Model CIPP...............................................................25
2.3 Kerangka Pikir Penelitian............................................................................29
BAB III..................................................................................................................31
METODE PENELITIAN.......................................................................................31
3.1 Jenis Penelitian.............................................................................................31
3.2 Desain Penelitian..........................................................................................33

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 3.3 Lokasi dan Periode Penelitian......................................................................33
3.4 Informan Penelitian......................................................................................34
3.5 Sumber Data Penelitian................................................................................36
3.6 Metode Pengumpulan Data..........................................................................36
3.7 Metode Analisis Data...................................................................................39
3.8 Keabsahan Data............................................................................................42
3.9 Pemanfaatan Hasil Evaluasi.........................................................................45
BAB IV..................................................................................................................47
HASIL DAN PEMBAHASAN..............................................................................47
4.1 Gambaran Umum Perusahaan......................................................................47
4.1.1 Sejarah PT. Valbury Asia Futures.........................................................47
4.1.2 Visi dan Misi PT. Valbury Asia Futures...............................................48
4.1.3 Struktur Perusahaan..............................................................................49
4.1.4 Kegiatan Umum Perusahaan.................................................................52
4.1.5 Pelaksanaan Program Off The Job Training.........................................53
4.2 Analisis Hasil Evaluasi Program Off The Job Training Menggunakan
Model CIPP........................................................................................................58
4.2.1 Evaluasi Context...................................................................................58
4.2.2 Evaluasi Input.......................................................................................69
4.2.3 Evaluasi Process...................................................................................84
4.2.4 Evaluasi Product...................................................................................94
4.3 Pembahasan................................................................................................101
4.3.1 Evaluasi Context.................................................................................101
4.3.2 Evaluasi Input.....................................................................................104
4.3.3 Evaluasi Process.................................................................................108
4.3.4 Evaluasi Product.................................................................................112
4.4 Teknik Analisis Data..................................................................................115
4.5 Uji Keabsahan Data...................................................................................117
BAB V..................................................................................................................121
KESIMPULAN DAN SARAN............................................................................121
5.2 Kesimpulan................................................................................................121
5.2 Saran...........................................................................................................122

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 5.3 Keterbatasan Penelitian..............................................................................122
DAFTAR PUSTAKA..........................................................................................124
LAMPIRAN.........................................................................................................126
Lampiran 1. Trankrip Wawancara...................................................................126
Lampiran 2. Lembar Persetujuan Informan.....................................................158
Lampiran 3. Dokumentasi Foto.......................................................................165

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 DAFTAR TABEL

Tabel 1.1........ Hasil Rekap Transaksi Perdagangan Komoditas dan Keuangan PT.
Valbury Asia Futures Periode Juli-Desember..........................................................3
Tabel 2.1 Perbandingan Penelitian Terdahulu.........................................................9
Tabel 2.2 Manfaat Pelatihan..................................................................................12
Tabel 2.3 Proses Pelatihan.....................................................................................16
Tabel 2.4 Rangkuman Kegiatan Evaluasi Model CIPP.........................................29
Tabel 3.1 Rancangan Pengambilan Keputusan......................................................46
Tabel 4.1 Milestone Program Off The Job Training New Financial Consultant. .53
Tabel 4.2 Pelatihan Event I : Telemarketing..........................................................54
Tabel 4.3 Pelatihan Event II: Marketing Plan.......................................................55
Tabel 4.4 Pelatihan Event III: Basic Trading Workshop.......................................57
Tabel 4.5 Pelatihan Event IV: Motivation..............................................................57
Tabel 4.6 Rekap Data Customer Relationship Management (CRM) Financial
Consultant Bulan Mei-Juni....................................................................................60
Tabel 4.7 Detail Job Description Untuk New Financial Consultant.....................67
Tabel 4.8 Daftar Instruktur Program Off The Job Training PT. Valbury Asia
Futures Cabang Surabaya.......................................................................................71
Tabel 4.9 Rancangan Anggaran Maksimal Pendanaan Per-Sesi Program Off The
Job Training...........................................................................................................83
Tabel 4.10 Rekap Data Customer Relationship Management (CRM) Financial
Consultant Bulan Januari-Februari.......................................................................96
Tabel 4.11 Rancangan Pengambilan Keputusan..................................................114

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 DAFTAR GAMBAR

Gambar 2.1 Desain Analisis Data Penelitian.........................................................30

Gambar 3.1 Analisis Data Model Interaktif: Miles dan Huberman.......................40
Gambar 4.1 Struktur Organisasi PT. Valbury Asia Futures Surabaya...................51

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