CUSTOMER SATISFACTION TOWARDS AIRTEL MOBILE SERVICE

1) GENDER :
2) AGE :
3) OCCUPATION :
a) Govt employee b) Pvt.employee c) Student d) Others
4) MONTHLY INCOME :
a) < 2000 b) 2000 - 5000 c) 5000 -10000 d) >10000
5) What is the main purpose of using a mobile phone?
a) Local calls
b) National calls
c) SMS
6) How will you rate our network clarity?
a) Very good
b) Good
c) Neutral
d) Bad
7) Are you in prepaid or postpaid tariff plan?
a) Prepaid b) Postpaid
8) Do you use rate cutter pack in prepaid /postpaid plan?
a) Yes
b) No
9) How will you rate the booster packs offered by Airtel?
a) Best b)Good c) Neutral d) Bad
10) Do you think that you are in the best tariff plan?
a) Yes b) No
11) Rate the tariff plans of our network?
a) Highly economical b) Neutral c)Costly
12) How will you rate the GPRS schemes offered by Airtel?
a) Good b ) Neutral c ) Bad
13) What are the basic issues faced by you with the mobile operator?
a) Network issues
b) Balance deduction / Wrong billing
c) No best offers
d) Poor customer service
14) In how many days your issue was resolved?
a) Less than 2 days b) 3 days c) 1 week d) not yet resolved

15) How will you rate the customer service of the mobile operator?
a) Good b) Very good c) Neutral d) Poor
16) Mention the best feature of the network?
a) Wide network coverage
b) Economical tariff plans
c) Best offers
d) Good customer service
e) All the above
17) Do you use any other mobile network ?
a) Yes
b) No
c) If yes , mention the network
18) Do you recommend the network to your friends?
a) Yes b) No c) No idea
19) Any other suggestion?

20) Major competitor of Airtel

a) Vodafone b) Aircel c) Reliance d) Idea e) BSNL