Job Satisfaction Project Report

1
JOB
SATISFACTION
NAME: PRABHA PACHAURI
REG. No.:- 200751326
Name of the Institute: SCDL, Pune
Academic Year: 2007-2009

2
NO OBJECTION CERTIFICATE
This is to certify that, Prabha Pachauri, is an employee of this organization for the
past 9 months.
We have no objection for him/her to carry out a project work titled “JOB
SATISFACTION” in our organization and for submitting the same to the Director,
SCDL as a part of fulfillment of the PGDBA Program.
We wish her all the success.
For Intec Training & Eduware Co. Pvt. Ltd.
Auth. Sign.
Place:
Date:
3
DECLARATION BY THE LEARNER
This is to declare that I have carried out this project work myself in part fulfillment
of the PGDBA of SCDL.
The work is original, has not been copied from anywhere else and has not been
submitted to any other University/Institute for an award of any degree/diploma.
Date:
Signature:
Place: Faridabad, Haryana
Name: Prabha Pachauri

4
CERTIFICATE OF SUPERVISOR (GUIDE)
Certified that the work incorporated in this Project Report JOB SATISFACTION submitted
by, Prabha Pachauri, is her original work and completed under my supervision.
Material obtained from other sources has been duly acknowledged in the Project Report
Date:
Signature of Guide:
Place: Faridabad, Haryana

5
CHAPTER – I
INTRODUCTION
Job satisfaction describes how content an individual is with his or her job. It
is a relatively recent term since in previous centuries the jobs available to a
particular person were often predetermined by the occupation of that person’s
parent. There are a variety of factors that can influence a person’s level of job
satisfaction. Some of these factors include the level of pay and benefits, the
perceived fairness o the promotion system within a company, the quality of the
working conditions, leadership and social relationships, the job itself (the variety of
tasks involved, the interest and challenge the job generates, and the clarity of the
job description/requirements).
The happier people are within their job, the more satisfied they are said to
be. Job satisfaction is not the same as motivation, although it is clearly linked. Job
design aims to enhance job satisfaction and performance methods include job
rotation, job enlargement and job enrichment. Other influences on satisfaction
include the management style and culture, employee involvement, empowerment
and autonomous workgroups. Job satisfaction is a very important attribute which
is frequently measured by organizations. The most common way of measurement
is the use of rating scales where employees report their reactions to their jobs.
Questions relate to relate of pay, work responsibilities, variety of tasks,
promotional opportunities the work itself and co-workers. Some questioners ask
yes or no questions while others ask to rate satisfaction on 1 – 5 scale where 1
represents “not at all satisfied” and 5 represents “extremely satisfied”).
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Definitions
Job satisfaction has been defined as a pleasurable emotional state

resulting from the appraisal of one’s job; an affective reaction to one’s job; and an
attitude towards one’s job. Weiss (2007) has argued that job satisfaction is an
attitude but points out that researchers should clearly distinguish the objects of
cognitive evaluation which are affect (emotion), beliefs and behaviors. This
definition suggests that we from attitudes towards our jobs by taking into account
our feelings, our beliefs, and our behaviors.
Affect Theory
Edwin A. Lockes Range of Affect Theory (1976) is arguably the most

famous job satisfaction model. The main premises of this theory is that
satisfaction is determined by a discrepancy between what one wants in a job and
what one has in a job. Further, the theory states that how much one values a
given facet of work (e.g. the degree of autonomy in a position) moderates how
satisfied/dissatisfied one becomes when expectations are/are not met. When a
person values a particular facet of a job, his satisfaction is more greatly impacted
both positively (when expectations are met) and negatively (when expectations
are not met), compared to one who does not value that facet. To illustrate, if
Employee A values autonomy in the workplace and Employee B is indifferent
about autonomy, then Employee A would be more satisfied in a position that
offers a high degree of autonomy compared to Employee B. this theory also
states that too much of a particular facet will produces stronger feelings of
dissatisfaction the more a worker values that facet.
Dispositional Theory
Another well known job satisfaction theory is the Dispositional Theory. It is

a very general theory that suggests that people have innate dispositions that
cause them to have tendencies toward a certain level of satisfaction, regardless of
one’s job. This approach became a notable explanation of job satisfaction in light
evidence that job satisfaction tends to be stable over time and across careers and
jobs. Research also indicates that identical twins have similar levels of job
satisfaction.
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A significant model that narrowed the scope of the Dispositional Theory

was the core Self-evaluations Model, proposed by Timorthy A. Judge in 1998.
Judge argued that there are four Core Self-evaluations that determine one’s
disposition towards job satisfaction: self-esteem, general self-efficacy, locus of
control, and neuroticism. This model states that higher levels of self-esteem (the
value one places on his self) and general self-efficacy (the belief in one’s own
competence) lead to higher work satisfaction. Having an internal locus of control
(believing one has control over her/his own life, as opposed to outside forces
having control) leads to higher job satisfaction. Finally, lower levels of neuroticism
lead to higher job satisfaction.
Two – Factor Theory (Motivation – Hygiene Theory)
Fredrick Herzberg’s Two factor theory (also known as Motivator Hygiene

Theory) attempts to explain satisfaction and motivation in the workplace. This
theory states that satisfaction and dissatisfaction are driven by different factors
motivation and hygiene factors, respectively. Motivating factors are those aspects
of the job that make people want o perform, and provide people with satisfaction.
These motivating factors are considered to be intrinsic to the job, or the work
carried out. Motivating factors include aspects of the working environment such as
pay, company policies, supervisory practices, and other working conditions.
While Herzberg’s model has stimulated much research, researchers have

been unable to reliably empirically prove the model, with Hackman & Oldham
suggesting that Herzberg’s original formulation of the model may have been a
methodological artifact. Furthermore, the theory does not consider individual
differences, conversely predicting all employees will react in an identical manner
to changes in motivating/hygiene factors. Finally, the model has been criticised in
that it does not specify how motivating/hygiene factors are to be measured.
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Measuring Job Satisfaction
There are many methods for measuring job satisfaction. By far, the most
common method for collecting data regarding job satisfacting is the Likert scale
(named after Rensis Likert). Other less common methods of for gauging job
satisfaction include: Yes/No questions, True/False questions, point systems,
checklist, forced choice answers.
The Job Descriptive Index (JDI), created by smith, Kendall, & Hulin (1969),
job satisfaction that has been widely used. It measures one’s satisfaction in five
facets: pay, promotions and opportunities, coworkers, supervision, and the work
itself. The scale is simple, participants answer either yes, no, or decide in
response to whether given statements accurately describe one job.
The Job in General Index is an overall measurement of job satisfaction. It

was an improvement to the job Descriptive Index because the JDI focused too
much on individual facets and not enough on work satisfaction in general.
1.1 Objective of the study
The objective of the study is as follows
 To assess the satisfaction level of employees in Intec Training &

Eduware Co. Pvt. Ltd.
 To identify the factors which influence the job satisfaction of

employees.
 To identify the factor which improves the satisfaction level of

employees.
 To know the employee satisfaction towards the facilities.
 To offer valuable suggestions to improve the satisfaction level of

employees.
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1.2 Scope of the study
This study emphasis in the following scope:
 To identify the employees level of satisfaction upon that job.
 This study is helpful to that organisation for conducting further research.
 It is helpful to identify the employer’s level of satisfaction towards welfare

measure.
 This study is helpful to the organization for identifying the area of

dissatisfaction of job of the employees.
 This study helps to make a managerial decision to the company.
1.3 Research Methodology
Research methodology is the systematic way to solve the research

problem. It gives an idea about various steps adopted by the researcher in a
systematic manner with an objective to determine various manners.
1.3.1 Research Design
A research design is considered as the framework or plan for a study that

guides as well as helps the data collection and analysis of data. The research
design may be exploratory, descriptive and experimental for the present study.
The descriptive research design is adopted for this project.
1.3.2 Research Approach

The research worker contacted the respondents personally with well-
prepared sequentially arranged questions. The questionnaire is prepared on the
basis of objectives of the study. Direct contract is used for survey, i.e., contacting
employees directly in order to collect data.
1.3.4 Sample size

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The study sample constitutes 100 respondents constituting in the

research area.
1.3.5 Sampling Area
The study is conducted in employees of Intec Training & Eduware Co.

Pvt. Ltd.
1.3.6 Sampling Design
The researcher has used probability sampling in which stratified random

sampling is used.
1.3.7 Collection of Data
Most of the data collected by the researcher is primary data through

personal interview, where the researcher and the respondent operate face – to –
face.
1.3.8 Research Instrument
The researcher has used a structured questionnaire as a research

instrument tool which consists of open ended questions, multiple choice and
dichotomous questions in order to get data. Thus, Questionnaire is the data
collection instrument used in the study. All the questions in the questionnaire are
organized in such a way that elicit all the relevant information that is needed for
the study
1.3.9 Statistical Tools
The statistical tools used for analyzing the data collected are percentage
method, chi square, bar diagrams and pie diagrams.
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1.3.10 Analysis of Data
The data are collected through survey and books, reports, newspapers and
internet etc., the survey conducted among the employees of Intec Training &
Eduware Co. Pvt. Ltd. The data collected by the researcher are tabulated and
analyzed in such a way to make interpretations.
Various steps, which are required to fulfill the purpose, i.e., editing, coding,
and tabulating. Editing refers to separate, correct and modify the collected data.
Coding refers to assigning number or other symbols to each answer for placing
them in categories to prepare data for tabulation refers to bring together the
similar data in rows and columns and totaling them in an accurate and meaningful
manner
The collected data are analyzed and interrupted using statistical tools and
techniques.
1.4 Research period
The research period of the study has from 1st December 2010 to March 1st
2011 having 17 weeks of duration.
1.5 Limitations of the study
 The survey is subjected to the bias and prejudices of the respondents.

Hence 100% accuracy can’t be assured.
 The researcher was carried out in a short span of time, where in the
researcher could not widen the study.
 The study could not be generalized due to the fact that researcher adapted
personal interview method.
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1.6 Chapter scheme
This project is summarized into five different chapters.
Chapter-1
Consists of an Introduction, statement of the problem, objectives of the

study, Rrsearch methodology and limitations of the study
Chapter -2
Consists of company profile, which states about the promoter of the

company and a brief history about the company.
Chapter-3
Consists of analysis and interpretation of the collected data.
Chapter-4
Consists of findings of the study.
Chapter-5
It includes suggestion and recommendations.
A copy of questionnaire is included as appendix at the end of this report.

13
CHAPTER - II
COMPANY PROFILE
INTEC TRAINING & EDUWARE CO. PVT. LTD.
Innovation has always been the hallmark of Intec.
Intec helps global enterprises gain competitive advantage through its capabilities
in digital media innovation and world-class content production and publishing.
Taking source content from any format and transforming it for distribution through
any medium – from eReaders and smart phones, to tablets, PC’s, Web and print –
Intec enables organizations to achieve operational excellence, and unlock new
revenue opportunity in a rapidly evolving digital- and mobile-centric marketplace.
For more than 20 years, our content development and production capabilities,
technology innovations and a proven offshore platform, have helped leading
corporations and publishers achieve highly efficient, low-cost digital content
production for multi-channel publishing of books, journals, and educational and
corporate content.
Helping enterprises capture, convert, enrich, publish, monetize, and manage their
content assets, Intec’s solutions reflect our two decades of content supply-chain
innovation. Employing unique technologies, processes, and an onshore/offshore
team of over 4,600 professionals, Intec designs and deploys solutions for
producing high-volume, rapid turnaround content through traditional and new
digital channels.
Intec’s capabilities enable enterprises worldwide to affordably meet their

audiences’ growing demands for digital information, when and where they want it,
and fall under the following categories:
• eBooks and Apps
• Content Production
• Publishing Services
• eLearning Solutions
• Technology Services
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Our Vision
“To maintain and be the acknowledged leader in printing through consistent
improvement in quality”.
Our Mission
 To recognise the customer's right to Quality, Services, Timely Delivery &
Cost.
 To ensure maximum satisfaction to the clients
 To continue to maintain ethical practices, legal, social, personal conscience
framework
 To encourage individual growth to fullest potential
 To maintain high degree of efficiency and maintain international standards
 Quality through people and technology
Core Values
 Discipline and respect for commitment
 Ownership of organization's goals and interests; Taking accountability and
responsibility
 Trust, sensitivity and professional conduct
 Quality orientation and pursuit of excellence
Our Services
 Project Management
 Digital Composition
 ePublishing
 Data Keyboarding/Extraction/Coding
 XML/HTML Conversion
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What we actually do at Intec?
1. PROJECT MANAGEMENT
A complete service would normally mean utilization of one or a combination
of the services offered. For all such requirements we dedicate one or more project
managers to your service who take care of the day to day demands and ensure
that you receive the agreed deliverable(s) on time.
Our project managers manage your entire digital production process. This
includes crystallization of requirements, agree production schedules with
respective departments keeping in mind the overall project completion schedule,
consolidate, direct and follow-up on production related queries with concerned
persons till resolved in-house or externally.
A agreed MIS format(s) and reporting schedule ensures that you “the
customer” is always kept informed and updated with the status of your project.
Any concerns and difficulties are promptly announced and a resolution agreed
avoiding last minute set backs.
Advantages for you :

• Peace of mind.
• Constant monitoring of processes by trained professionals and
prompt action in case of difficulties.
• Single point communications interface backed up with strong
management production skills.
• Scalability without infrastructural investment.
• Reduction of recurring overheads.
• Secure FTP site for transfer of content.
• Data backup and storage minimising loss due to equipment failure
2. DIGITAL COMPOSITION
Digital compositing is the process of digitally assembling multiple

images to make a final image, typically for print, motion pictures or screen display.
It is the evolution into the digital realm of optical film compositing.
Content layout for print publications in Quark and Indesign platforms with
incorporation of design elements based on specifications, creating castoffs, first
proof, incorporation of corrections, editorial revises are the elements of this
service.
Once we are provided with the layout specifications and content in any
digital or physical format, we convert the content as per layout specifications and
generate the digital layout using the Quark OR Indesign layout tools.
Our graphical design team has expertise in reproducing provided graphics

to meet requirements of print production and also develop new graphics from
concepts and sketches.
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We have worked with reputed publishers in composition of trade fiction and

non fiction books and have developed production processes where quality and
quick turnaround cycles are emphasized meeting demands of the trade.
Production of STM books and Journals where composition of graphics,

scientific, mathematical formulae with complex text layouts is handled by our
teams with the required skill and diligence.
Our in-house Proof Reading and Quality Control teams work on outputs at
different stages in he production process ensuring that specifications are correctly
interpreted and implemented the first time reducing re-work and optimizing
efficiency.
We are fast moving towards implementation of XML-First work-flows for our

composition processes enabling content to be produced for print and digital media
with minimal re-work.

• Full service typesetting service.
• In-house Proof Read and Quality Checking to minimise possibly of
errors.
• Emphasis on adherence to specifications .
• Simple and error free conversion to eBooks and other digital formats
from typeset work.
• Quick turnaround times.
• Competitive pricing with volume based discounts.
Digital compositing systems

• Adobe After Effects
• eyeon Fusion
• Apple Shake
• Autodesk Combustion
• Autodesk Flint, Flame & Inferno
• Autodesk Smoke
• Autodesk Softimage
• Autodesk Toxik
• Aviary Peacock
• Blender
• Kodak Cineon
• CompTime Industrial Light & Magic
• Foundry Nuke
• FXHome CompositeLab Pro
• Industrial Light & Magic's proprietary Saber
• Jahshaka
• OpenShot Video Editor
• Pinnacle Commotion
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• SideFX Houdini Halo

• Silicon Grail Rayz and Chalice
3. EPUBLISHING
Electronic publishing or ePublishing includes the digital publication of e-books and

electronic articles, and the development of digital libraries and catalogues.
Electronic publishing has become common in scientific publishing where it has
been argued that peer-reviewed scientific journals are in the process of being
replaced by electronic publishing. Although distribution via the Internet (also
known as online publishing or web publishing when in the form of a website) is
nowadays strongly associated with electronic publishing, there are many non
network electronic publications such as Encyclopedias on CD and DVDronic
publishing, there are many non network electronic publications such as , as well
as technical and reference publications relied on by mobile users and others
without reliable and high speed access to a network.
After an article is submitted to a journal for consideration, there can be a delay

ranging from several months to more than two years before it is published in a
journal, rendering journals a less than ideal format for disseminating current
research. In some fields such as astronomy and some parts of physics, the role
of the journal in disseminating the latest research has largely been replaced by
preprint repositories such as arXiv.org. However, scholarly journals still play an
important role in quality control and establishing scientific credit. In many
instances, the electronic materials uploaded to preprint repositories are still
intended for eventual publication in a peer-reviewed journal.
There is statistical evidence that electronic publishing provides wider

dissemination. A number of journals have, while retaining their peer review
process, established electronic versions or even moved entirely to electronic
publication.
Electronic publishing is increasingly popular in works of fiction as well as with

scientific articles. Electronic publishers are able to provide quick gratification for
late-night readers, books that customers might not be able to find in standard
book retailers (erotica is especially popular in eBook format, and books by new
authors that would be unlikely to be profitable for traditional publishers.
While the term "electronic publishing" is primarily used today to refer to the current
offerings of online and web-based publishers, the term has a history of being used
to describe the development of new forms of production, distribution, and user
18
interaction in regard to computer-based production of text and other interactive

media.
Examples
Electronic versions of traditional media:
• CD-ROM
• E-book
• Electronic journal
• Online newspaper
• Online magazine
New media:
• File sharing
• Podcast
• Collaborative software
• Blog
Business models
• Online advertising
• Open access (publishing)
• Pay-Per-View
• Print on demand
• Subscriptions
• Self-publishing
• Non-Subsidy Publishing
Technology vendors
• Eastgate Systems
• eMeta Corporation
• InformIT
• Ingenta
• Mygazines
• Safari Books Online
• Zmags
eBooks, ePub, elearning, eContent, are the the buzz words in today's
publishing industry.
ePublishing is fast establishing itself as the future media for publishing

content. Intec has been one of the foremost companies establishing itself as an
service provide in this domain. We provide ePub conversion facilities for content
already published or new publications.
Working from inputs like Image PDF files, Text PDF files, Application files
and Hardcopies we extract and convert the content into ePub files ready for
upload to online book stores.
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Our ePub conversions ensure that the original layout of the printed matter is
followed as closely as possible in the eBook, also all the content is correctly
captured in the eBook with elimination conversion errors which are common.
We are currently doing ePub conversions for many prestigious publishers in

the UK for backlists as well as to be published titles and have done projects with
publishers in French and Russian Languages.
We provide content conversion into multiple eBook formats such as ePub, mobi,
Palm(PML) etc.
This combined with our Typesetting and XML services can provide a very
cost effective package for digitalizing all your past present and future publications.

• Conversion from multiple formats.
• eBook layout is as near as possible to print layout.
• High accuracy in converted content.
• Validations done as per international standards.
4. DATA KEYBOARDING/ EXTRACTION/ CODING
What is Data Capturing?

Data input can happen in several ways. One way is as the result of data
entry. In data entry, data is placed in chosen fields of a database by a human
agent using a device such as a mouse, keypad, keyboard, touch screen, or stylus,
or alternatively, with speech recognition software. Data capture is a kind of data
input in which there is no data entry. Instead, data is collected in conjunction with
a separate activity.
One of the devices involved in data capture includes supermarket
checkouts equipped with barcode readers. Barcode readers are electronic
devices that use a laser beam to scan a barcode. These readers are categorized
as non-contact automatic data capture devices. They need to be within a few
inches of the material they are scanning to read it.
Magnetic stripe readers, also called card swipe machines, collect the
information stored in the magnetic material that is found on bank, charge, and
credit cards. This information often includes an account number, the customer’s
own identification number, and other information. ATMs can also read this
information. If the magnetic stripe is damaged or exposed to a strong magnetic or
electrical field, the information will not be retrievable.
A point-of-sale (POS) terminal, through which credit card transactions are

submitted and validated, reads the bank name and customer account number of a
card swiped through a magnetic stripe reader. If the bank responds that the funds
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are available, the POS terminal transfers the approved amount to the account of
the seller, finishing the transaction with a printed receipt.
Optical character recognition (OCR) involves the conversion of a digitized
image of text created in print or handwritten to characters that are recognizable by
word-processing programs. It is also used to preserve documents in an electronic
format without having to re-enter data by hand.
Radio frequency identification (RFID) is a data capture technology in which
identification of items is done through transponders that are attached to them. A
transponder is a type of radio-relay equipment that is passive. Its function is to
passively respond with a repetition of the original signal or a coded recognition
signal when struck by an initiating signal. RFIDs work from greater distances than
barcode readers can, which is one of their values.
Data capturing means converting data in physical formats to digital formats

with a high degree of accuracy by means of Scanning, Keyboarding, and OCR
methodologies.
Physical formats that we handle are Printed Books, Forms, Questionnaires

even with handwritten content.
Intec provides expertise and custom solutions in this domain for in English
as well as French, German and other languages in the Roman script.
Once provided with the content, we scan it into a digital format, Then our
custom developed “Double Keyboarding” process is put into practice, This
process ensures a quality in terms of accuracy of more the 99.995% irrespective
of the nature of content.
The captured content can now be converted into ASCII Text, Tagged Text
(XML, XHTML) or Database formats as per the customers specifications using
customized text converts which are developed by our software support team
keeping in mind the specific requirements of every individual customer.
A strict quality check for the content makes sure that the desired quality
levels are maintained. Our processes are scalable on short notice and we can
process large and deliver large volumes on a daily basis consistently.

• Multiple input formats including hardcopies.
• High Accuracy 99.995%
• Incorporation of handwritten editorial correction in manuscript.
• Files supplied tagged to specifications for Word, XML, XHTML,
Quark, Indesign and other proprietary formats.
• English, German, French and other European languages supported.
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What is Data Extraction?
Data extraction is the act or process of retrieving (binary) data out of

(usually unstructured or poorly structured) data sources for further data
processing or data storage (data migration). The import into the
intermediate extracting system is thus usually followed by data transformation
and possibly the addition of metadata prior to export to another stage in the
data workflow.
Usually, the term data extraction is applied when (experimental) data is
first imported into a computer from primary sources, like measuring or
recording devices. Today's electronic devices will usually present a
electrical connector (e.g. USB) through which 'raw data' can be streamed
into a personal computer.
Typical unstructured data sources include web pages, emails, documents,
PDFs, scanned text, mainframe reports, spool files etc. Extracting data from these
unstructured sources has grown into a considerable technical challenge where as
historically data extraction has had to deal with changes in physical hardware
formats, the majority of current data extraction deals with extracting data from
these unstructured data sources, and from different software formats. This
growing process of data extraction from the web is referred to as Web scraping.
The act of adding structure to unstructured data takes a number of forms
• Using text pattern matching also known as Regular expression to identify
small or large-scale structure e.g. records in a report and their associated
data from headers and footers;
• Using a table-based approach to identify common sections within a limited
domain e.g. in emailed resumes, identifying skills, previous work
experience, qualifications etc using a standard set of commonly used
headings (these would differ from language to language), eg Education
might be found under Education/Qualification/Courses;
• Using text analytics to attempt to understand the text and link it to other
information
Data extraction means conversion of non editable data in digital formats

to editable digital formats. For example you can have a PDF file with content but it
can only be viewed or printed but cannot be reproduced/reused digitally in any
other format.
Intec provides the Data Extraction service where we convert data in non
editable formats for reproduction and reuse in other applications.
Depending on the requirement we utilize OCR tools to extract the text, and
with years of experience in this trade we have fine tuned this process in
combination of a cleaning exercise and remove any errors that are common with
OCR extraction.
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This accurately extracted data is then sent for tagging and conversion to
achieve the desired output.
We have many clients who are currently utilizing this process to convert
large volumes of back list titles into current eBook formats like ePub, mobi.
This is in available in English, French, German and other European languages.

• Multiple input formats like Text PDF, Scanned PDF, Application files etc.
• High Accuracy 99.95%
• Files supplied tagged to specifications for Word, XML, XHTML, Quark,
Indesign and other proprietary formats.
5. XML/HTML CONVERSION
XML/XHTML are great tools for digital display, distribution and storage of
data.
Having your content in a professionally developed XML container gives you

the freedom to re-purpose it into many digital formats without much re-work,
content can be updated as and when desired without begin having to take
professional help. It is now a simple task to pass on this content for further
processing in digital OR print formats.
We provide complete solutions including design and development of XML

DTD's and Schema specifically for your content and code and validate given
content with specified XM L DTD / Schema to transform you content in to well-
formed XML.
This content can be further converted to XHTML with CSS which is

commonly used for displaying content on the web and production of many eBooks
formats like ePub and mobi.

• Design and development of customized DTD / Schema
• Expert conversion and tagging services.
• Strict validation and Quality Check for converted data.
23
CHAPTER - III
DATA ANALYSIS AND INTERPRETATION
The data after collection is to be processed and analyzed in accordance

with the outline and down for the purpose at the time of developing research plan.
Technically speaking, processing implies editing, coding, classification and

tabulation of collected data so that they are amenable to analysis. The term
analysis refers to the computation of certain measures along with searching for
pattern groups. Thus in the process of analysis, relationship or difference should
be subjected to statistical tests of significance to determine with what validity data
can be said to indicate any conclusions.
The analysis of data in a general way involves a number of closely related

operations, which are performed with the purpose of summarizing the collected
data and organizing them in such a manner that they answer the research
questions. In this study the researcher followed above process carefully and it is
presented in this chapter
24
Table 4.1 – To know the department in which employees are belongs to
SI.
N
Department No. of Respondents Percentage
o
.
1. Data Processing 30 30
2. Quality Control & Proof 25 25

Reading
3. E-Publishing 35 35
4. Quark 10 10
Total 100 100
Source: survey data
Inference:
From the above table it shows that 35% of employees are belongs
to E-Publishing department.
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FIGURE 4.1
REPRESENTS THE DEPARTMENT

26
Table 4.2 – To know working experience of the employees
SI. No. Work Experience No. of Respondents Percentage
1. Below 2 years 13 13
2. 2 – 4 years 30 30
3. 4 – 6 years 34 34
4. Above 6 years 23 23
Total 100 100
Source: survey data
Inference:
From the above table it shows that 34% of the employees have 4 –
6 years experience.
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FIGURE 4.2
REPRESENTS THE EXPERIENCE OF THE EMPLOYEES

28
Table 4.3 – To know the physical working environment
SI. No. Working Environment No. of Respondents Percentage
1. Excellent 12 12
2. Good 57 57
3. Fair 28 28
4. Poor 3 3
5. Very Poor 0 0
Total 100 100
Source: survey data
Inference:
From the above table it shows that 57% of the employees were
feeling good about the working environment.
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FIGURE 4.3
REPRESENTS THE PHYSICAL WOKING ENVIRONMENT

30
Table 4.4 – To know the satisfaction level of employees towards the non-
monitory benefits
Non-Monitory Benefits offered

SI. No. No. of Respondents Percentage
to Employees
1. Highly satisfied 14 14
2. Satisfied 54 54
3. Neither Satisfied nor Dissatisfied 25 25
4. Dissatisfied 5 5
5. Highly Dissatisfied 2 2
Total 100 100
Source: survey data
Inference:
satisfied towards the non-monitory benefits.
31
FIGURE 4.4
REPRESENTS THE SATISFACTION LEVEL OF EMPLOYEES TOWARDS THE

NON-MONITORY BENEFITS
32
Table 4.5 – To know the satisfaction level of respondents towards the work
assigned
No. of
SI. No. Amount of Work Percentage
Respondents
2. Satisfied 45 45
3. Neither Satisfied nor 12 12

Dissatisfied
4. Dissatisfied 18 18
Total 100 100
Source: survey data
Inference:
From the above table it shows that 45% of the respondents were
satisfied towards the work assigned.
33
FIGURE 4.5
REPRESENTS THE SATISFACTION LEVEL OF RESPONDENTS

TOWARDS THE WORK ASSIGNED
34
Table 4.6 – Opinion about the career development programme in their

organisation
SI. No. Career Development No. of Respondents Percentage
2. Satisfied 56 56

Dissatisfied
Total 100 100
Source: survey data
Inference:
satisfied with the opinion about the carrier development programme in their
organisation.
35
FIGURE 4.6
REPRESENTS OPINION ABOUT THE CAREER DEVELOPMENT

PROGRAMME IN THEIR ORGANISATION
36
Table 4.7 – To know the cooperation of co-workers
No. of
SI. No. Co-operation of Workers Percentage
Respondents
2. Satisfied 66 66

Dissatisfied
4. Dissatisfied 3 3
Total 100 100
Source: survey data
Inference:
satisfied with the cooperation of co-workers.
37
FIGURE 4.7
REPRESENTS THE COOPERATION OF CO-WORKERS

38
Table 4.8 – To know the satisfaction of Respondents with top management
Satisfaction with Top No. of

SI. No. Percentage
Management Respondents
2. Satisfied 51 51
3. Neither Satisfied nor Dissatisfied 17 17
3. Dissatisfied 6 6
Total 100 100
Source: survey data
Inference:
satisfied with the top management.
39
FIGURE 4.8
REPRESENTS THE SATISFACTION OF RESPONDENTS WITH TOP

MANAGEMENT
40
Table 4.9 – To know the satisfaction of Respondents with their subordinates
SI. Satisfaction with No. of

Percentage
No. Subordinates Respondents
2. Satisfied 67 67

Dissatisfied
4. Dissatisfied 7 7
Total 100 100
Source: survey data
Inference:
satisfied with their subordinates.
41
FIGURE 4.9
REPRESENTS THE SATISFACTION OF RESPONDENTS WITH THEIR

SUBORDINATES
42
Table 4.10 – To know the level of satisfaction regarding nature of job
SI. No. Job Satisfaction No. of Percentage

Respondents
2. Satisfied 56 56

Dissatisfied
4. Dissatisfied 7 7
Total 100 100
Source: survey data
Inference:
satisfied with their job.
43
FIGURE 4.10
REPRESENTS THE LEVEL OF SATISFACTION REGARDING THE

NATURE OF JOB
44
Table 4.11 – To know whether there is any job pressure in their work
SI. No. Job Pressure No. of Respondents Percentage
1. Yes 72 72
2. No 28 28
Total 100 100
Source: survey data
Inference:
From the above table it shows that 72% of employees said there is
job pressure in their work.
45
FIGURE 4.11
REPRESENTS WHETHER THERE IS ANY JOB PRESSURE IN THEIR WORK

46
Table 4.12 – To know the opinion regarding opportunity provided by the

organisation in developing skills & talents
Development of Skills and

SI. No. No. of Respondents Percentage
Talents
1. Highly Agree 12 12
2. Agree 52 52
3. Neither Agree nor Disagree 28 28
4. Disagree 6 6
5. Highly Disagree 2 2
Total 100 100
Source: survey data
Inference:
From the above table it shows that 52% of employees agreed

regarding opportunity provided by the organisation in developing skills &
talents.
47
FIRGURE 4.12
REPRESENTS THE OPPORTUNITY PROVIDED BY THE ORGANISATION IN

DEVELOPING SKILLS & TALENTS
48
Table 4.13 – To know the satisfaction level of welfare facilities provided by

the management
SI. No. Welfare Facilities No. of Percentage

Respondents
2. Satisfied 57 57

Dissatisfied
4. Dissatisfied 5 5
5 Highly Dissatisfied 0 0
Total 100 100
Source: survey data
Inference:
satisfied with the welfare facilities provided by the management.
49
FIGURE 4.13
REPRESENTS THE SATISFACTION LEVEL OF WELFARE FACILITIES

PROVIDED BY THE MANGEMENT
50
Table 4.14 – To know the employee satisfaction towards the salary
SI. No. Payment Satisfaction No. of Respondents Percentage
1. Yes 67 67
2. No 33 33
Total 100 100
Source: survey data
Inference:
satisfied with their salary.
51
FIGURE 4.14
REPRESENTS THE SATISFACTION TOWARDS THE SALARY

52
Table 4.15 – To know the employees willingness to continue
SI. No. Willingness to Work No. of Respondents Percentage
1. Yes 59 59
2. No 41 41
Total 100 100
Source: survey data
Inference:
willing to continue in this organisation.
53
FIGURE 4.15
REPRESENTS THE EMPLOYEES WILLINGNESS TO CONTINUE

54
Table 4.16 – To know the opinion about company’s policy and practices
SI. No. Company’s Policy and No. of Respondents Percentage

Practices
1. Excellent 13 13
2. Very Good 23 23
3. Good 47 47
4. Bad 12 12
5. Very Bad 5 5
Total 100 100
Source: survey data
Inference:
From the above table it shows that 47% of the employees were feels
good about the company policy and practices.
55
FIGURE 4.16
REPRESENTS THE OPINION ABOUT COMPANY POLICY AND PRACTICES

56
Table 4.17 – To know the company’s promotion policy
No. of
SI. No. Company’s Promotion Policy Percentage
Respondents
1. Highly Satisfied 14 14
2. Satisfied 57 57

Dissatisfied
3. Dissatisfied 7 7
Total 100 100
Source: survey data
Inference:
satisfied about the company’s promotion policy.
57
FIGURE 4.17
REPRESENTS THE COMPANY’S PROMOTION POLICY

58
Table 4.18 – To know the overall job satisfaction
No. of
SI. No. Overall Job Satisfaction Percentage
Respondents
1. Highly Satisfied 22 22
2. Satisfied 30 30

Dissatisfied
Total 100 100
Source: survey data
Inference:
satisfied in their over all job satisfaction.
59
FIGURE 4.18
REPRESENTS THE OVERALL JOB SATISFACTION

60
CHI-SQUARE METHOD
The chi square test is one of the simplest and most widely used non-
parametric tests in statistical work. As a non-parametric test it can be used to
determine if categorical data shows dependency or the two classifications are
independent. It can also be used to make comparisons between theoretical
population and actual data when categories are used.
Chi square, χ²= ∑ (O-E) ² / E
i =1
Where, O= observed frequency
E= expected frequency
61
OBSERVED FREQUENCY
Table 4.19 shows the relationship between the department and the job
satisfaction
Over All Neither

Job Highly Satisfied Highly Sub
Satisfaction Satisfied Dissatisfied
Satisfied nor Dissatisfied Total
Dissatisfied
Data 5 6 14 3 2 30
Processing
Quality 6 8 6 3 2 25
Control &
Proof
Reading
E- 9 13 7 4 2 35
Publishing
Quark 2 3 2 2 1 10
Sub Total 22 30 29 12 7 100

62
EXPECTED FREQUENCY
Over All Neither

Job Highly
Satisfied Highly Sub
Satisfaction Satisfi Satisfied Dissatisfied
nor Dissatisfied Total
ed
Dissatisfied
Data 7 8 9 4 2 30
Processing
Quality 5 8 7 3 2 25
Control &
Proof Reading
E-Publishing 8 11 10 4 2 35
Quark 2 3 3 1 1 10
Sub Total 22 30 29 12 7 100
Null Hypothesis (Ho)
There is no significant difference between the department and the job

satisfaction.
Alternative Hypothesis (Ho)
There is significant difference between the department and the job

satisfaction.

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1

NAME: PRABHA PACHAURI

REG. No.:- 200751326

Name of the Institute: SCDL, Pune

Academic Year: 2007-2009

We wish her all the success.

For Intec Training & Eduware Co. Pvt. Ltd.

DECLARATION BY THE LEARNER

submitted to any other University/Institute for an award of any degree/diploma.

Place: Faridabad, Haryana

Name: Prabha Pachauri

CERTIFICATE OF SUPERVISOR (GUIDE)

Place: Faridabad, Haryana

Job satisfaction has been defined as a pleasurable emotional state

Edwin A. Lockes Range of Affect Theory (1976) is arguably the most

Another well known job satisfaction theory is the Dispositional Theory. It is

A significant model that narrowed the scope of the Dispositional Theory

Two – Factor Theory (Motivation – Hygiene Theory)

Fredrick Herzberg’s Two factor theory (also known as Motivator Hygiene

While Herzberg’s model has stimulated much research, researchers have

Measuring Job Satisfaction

The Job in General Index is an overall measurement of job satisfaction. It

1.1 Objective of the study

The objective of the study is as follows

 To assess the satisfaction level of employees in Intec Training &

 To identify the factors which influence the job satisfaction of

 To identify the factor which improves the satisfaction level of

 To know the employee satisfaction towards the facilities.

 To offer valuable suggestions to improve the satisfaction level of

1.2 Scope of the study

This study emphasis in the following scope:

 To identify the employees level of satisfaction upon that job.

 This study is helpful to that organisation for conducting further research.

 It is helpful to identify the employer’s level of satisfaction towards welfare

 This study is helpful to the organization for identifying the area of

 This study helps to make a managerial decision to the company.

1.3 Research Methodology

Research methodology is the systematic way to solve the research

1.3.1 Research Design

A research design is considered as the framework or plan for a study that

1.3.2 Research Approach

1.3.4 Sample size

The study sample constitutes 100 respondents constituting in the

1.3.5 Sampling Area

The study is conducted in employees of Intec Training & Eduware Co.

1.3.6 Sampling Design

The researcher has used probability sampling in which stratified random

1.3.7 Collection of Data

Most of the data collected by the researcher is primary data through

1.3.8 Research Instrument

The researcher has used a structured questionnaire as a research

1.3.9 Statistical Tools

1.3.10 Analysis of Data

1.4 Research period

1.5 Limitations of the study

 The survey is subjected to the bias and prejudices of the respondents.

1.6 Chapter scheme

This project is summarized into five different chapters.

Consists of an Introduction, statement of the problem, objectives of the

Consists of company profile, which states about the promoter of the

Consists of analysis and interpretation of the collected data.

Consists of findings of the study.

It includes suggestion and recommendations.