DIVISION : ROOMS DEPARTMENT : FRONT OFFICE

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CAR CALL PROCEDURE (1/2)

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PROCEDURE PURPOSE : TO ENSURE STAFF CALL THE GUEST’S DRIVER

PROPERLY

PREPARED BY : Front Office Manager APPROVED BY : General Manager

DATE : Revision :

The Front Office would like to provide the following guidelines to call the guest
driver.
Pihak kantor depan ingin menyampaikan beberapa panduan untuk memanggilkan
sopir tamu.
To call a guest driver, please fill in the following:
Untuk memanggil sopir tamu, mohon lengkapi beberapa hal dibawah ini:

Procedures:
 Car Call only available from 07.00 am untill 10.00pm.
Pemanggilan Kendaraan dimulai dari pukul 07.00 sampai pukul 22.00.
 Car Call request(s) from time above 10.00pm, bell service must going
down to parking area to looking for the guest’s driver.
Request pemanggilan kendaraan diatas pukul 22.00, bell boy ke area
parkir untuk mencari sopir kendaraan tamu.
 Push the ring button once and call the guest’ driver by saying:
Attention, a call for Mr. ...... with vehicle number …… please go to
front of lobby, thank you.
Once again, a call for Mr. …… with vehicle number …… please go to
front of lobby, thank you.
Push the ring button once again at the end of phrase.
Tekan tombol pemanggilan dan lakukan panggilan dengan kalimat :
“Mohon perhatian, panggilan ditujukan kepada Bapak…… dengan
plat nomor mobil……, ditunggu segera di depan lobby,
terimakasih”.
Sekali lagi panggilan ditujukan kepada Bapak……, dengan plat
nomor mobil……, ditunggu segera di depan lobby, terimakasih”.
Tekan tombol pemanggilan sekali lagi setelah selesai.
 Repeat the calls in 2 minutes.
Ulangi panggilan dalam dua menit.
 If, after 3 calls the driver did not show up, directly inform to the guest.

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GRAND MAHKOTA HOTEL PONTIANAK – INDONESIA OPERATIONS MANUAL FO.BA25
 Jika dalam tiga kali panggilan sopir belum juga datang, segera beritahu
tamu.

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GRAND MAHKOTA HOTEL PONTIANAK – INDONESIA OPERATIONS MANUAL FO.FD34