N I L E N D R A S I N G H, B.E.

– ELECTRONICS & TELECOMMUNICATION

Mobile: +91 7829488142 E-mail: singhnilendra@yahoo.in

nilendra.singh@gmail.com

Name: Nilendra Pravin Singh

Residence: 15-Sharad Villa, S.P.S Marg,
Bhandup West, Mumbai-
400078, India

CAREER OBJECTIVE

Seeking a challenging position in an organization which offers professional growth

and where I can effectively contribute my technical skills and abilities by working as
a key player in a challenging and creative environment and effectively contributing
the best of my efforts towards the goals of the organization.

PROFESSIONAL FORTE

• Bachelor of Engineering (B.E.) in Electronics & Telecommunication from

Mumbai University, India.
• Flair for training and zeal to learn new things. Driven by new challenges and
can adapt to any cultural and business environments.
• Highly motivated, goal-oriented professional, committed to excellence.
• Aptitude and capability to assimilate new concepts and skills along with the
ability to discharge the assigned tasks in a systematic manner in the given
time frame.
• Good inter-personnel communication skills along with optimistic, problem
 solving and leadership qualities.
• Skilled to work as an individual and team member along with the capacity to
take up responsibility and produce results under stress.
• Proficient in working on Microsoft Operating systems.
• Proficient in English, Hindi and Marathi.
• Flexible in relocating and travel.

WORK EXPERIENCE

Senior Technical Support executive July

2007 – June 2008

Convergys, India

Profile Responsibilities Involve:

• Worked with Convergys as a Senior Technical Support executive in Technical
process – Asymmetric Digital Subscriber Line (ADSL) from July 2007 till June
2008.
• Providing technical support to Optus Net ADSL-1 & ADSL-2 customers
(Australian Residential & Small-business) via phone.
• Troubleshooting customer’s internet problem like No connectivity, Slow
speed, Intermittent drop-outs, Broadband Connection Drops when Phone is
Used, Unable to use both phone & internet at same time, New set-up or
account, explaining different internet packages based on their data usage.
• Checking status of the customer’s telephone line and internet connectivity
from Central Office, power cycle modem, resetting ADSL modem manually or
remotely, DSL modem light status, pinging IP address, perform basic
computer troubleshooting steps, check for Firewall / Anti-virus settings,
checking Network settings/status, clearing cache/cookies, rebooting
 computer, removing any network devices, connecting modem to different
telephone wall sockets and checking status, Filters/splitter box connection,
scheduling technician dispatch if needed and arranging replacement parts
and tracking shipment.
• Familiar with functionality of modems or routers like Alcatel, D-Link, Siemens
SpeedStream 4200, NETGEAR Wireless ADSL Modem, NetComm ADSL Router
Modem and Operating systems like Windows 2000, XP, Vista, and Apple
Macintosh.
• Promoted to the post of Senior Technical Support officer & SME (Subject
Matter Expert) in January 2008.
• Call Barging with newly joined agents on floor to check for their interaction
with the customers, monitoring calls and providing feedback to the agents,
handling the Escalation calls, review process flows and requirements and
attending meetings and conference room pilots to validate and identify areas
of concern.

Telecommunication Engineer
July 2008 – August 2010

IT Source India Tech Private limited

(Global support to Morgan Stanley on AVAYA setup)

Profile Responsibilities Involve:

• Worked in IT Source India Tech Pvt. limited as Telecommunication Engineer
 from July 2008 till August 2010.

• Providing Global remote support to Morgan Stanley on AVAYA setup for more
than 400 sites from Mumbai office.

• Working on EPABX, Octel and Audix systems.

• Worked in MAC project - Move Add and Change (Level 1), Programming of all
Avaya Phones, which included creating new extensions in the system.
Programming coverage paths, bridge appearances, coverage time of day,
remote call forwarding, Creating pickup groups, Programming buddy group,
Programming hunt groups, Creating new voicemail box, resetting voicemail
password, Programming distribution list.

• Promoted to Voice Operations project (Level 2), globally providing System

Level support to Morgan Stanley.

As a Voice Operation Level 2 Engineer is responsible for number of activities as

mentioned below:

• PBX Trunk checks, generate Daily Alarm Report to identify trunk failures &
service affecting alarms.

• PBX FTP Back up delete & Run manual FTP backup if automatic back fails,
identify Root Cause Analysis for backup failure.

• Voicemail Pilot numbers testing for every MS offices & Virtual Operator Tests.
• Firmware Upgrades for Avaya PBX’s for the following boards: DS1, IPSI, Media
Gateway & Media Processor, CLAN, Analog & Digital line cards, Digital
phones, Announcement Boards. Coordinating PBX CM upgrades and
Preventive Maintenance activity.

• MNS Server backup & Reboot.

 • Nice Supervision alarm monitoring.
• Channel Bank Testing.
• Report RFB (Ready for business) & EOD (End of Day) status for Asia Pac,
Europe, and America for any Outages & Emergency turnovers.
• PBX Modem failure follow-up

• Issue follow-ups internally with regional teams as well with vendors (PBX
Alarms, Voiceprint, BT, Iconf, Speakerbus) and service providers to rectify
trunk outages.
• Arranging Vendor-meets with co-ordination of local IT Admin.
• Outages Follow ups, Notifications, Updates, Resolutions.
• Contribution in scheduled power downs for graceful shutdown of voice
equipments & Health checks after power down finished.
• Weekly Scheduled turnover report & Problem occurred report, Weekly BT &
VPI ESP Report.
• Daily AM/PM Voice Operations Checklist Report and Daily AM/PM Handover
Report to regional teams. Support 24x7 Global Voice Operations Hotline.

Engineer Analyst
September 2010 – till date

J.P. Morgan Chase & Co.

Profile Responsibilities Involve:

• Working in J.P. Morgan Chase & Co. as Engineer analyst from September 2010
till date.

• Providing remote support to J.P. Morgan Chase & Co. (NA regions) on AVAYA
setup for more than 400 sites from Bangalore office.

• Working on EPABX, Octel and Audix systems.

 • Working in North America Voice Operations (NAVO MACD) project -
Programming of all Avaya Phones (analog, digital, VOIP, IPSoftphone), which
included creating new extensions in the system. Programming coverage
paths, bridge appearances, coverage time of day, remote call forwarding,
Creating pickup groups, Programming buddy group, Programming hunt
groups, Creating voicemail box, resetting voicemail password, Programming
distribution list, programming & configuring Avaya IPSoftphone, programming
VDN & Vectors, Setting up Call-Center Agent-Id, CMS supervision, Call-
detailed recording, Call distribution methods: Automatic Call Distribution
(ACD) or Expert Agent Selection (EAS), Call Management System (CMS),
Avaya Communication Manager, Call routing & route – patterns AAR and ARS
Digit Conversion, programming Feature Access Code (FAC) & Uniform Dial
Plan (UDP), defining & programming COR & COS.

• Contribution in scheduled power downs for graceful shutdown of voice

equipments & Health checks after power down finished.

ACADEMIC PROJECT

Bhabha Atomic Research Center (BARC), India

Plotting the Spatial Distribution of Back-Scattered Electrons inside a

vacuum chamber using Data Acquisition System

• A setup is prepared to collect the electrons backscattering from the target

 material. We intend to plot a spatial distribution of backscattered electrons
depending on the backscatter current using data acquisition card.

• Based on the experiment conducted, it was found that the electrons are
gathering near the beam terminating position & hence some cooling system
may be used in order to prevent unnecessary heating of the vacuum
chamber.

• It was also observed that the density of electrons decreases with distance.
Effects of filament current also determine the position of the backscattered
electrons.

• This experiment is necessary from the point of view that backscattered

electrons are responsible for reducing the life of vacuum chamber; hence
using the results the life of vacuum chamber may be increased.

• Software Used: Visual Basic 6.0 & C

• Operating System: Microsoft Windows XP

EDUCATIONAL BACKGROUND

Bachelor of Engineering (B.E.) in Electronics & Telecommunication

May 2007
From Mumbai University, Mumbai, India

Course: Telecommunication network management, Computer communication

networks, Optical fiber communication, Satellite communication, Discrete time
signal processing, Microwave Devices & Circuits, Digital Communication, Mobile
communication system, Radar engineering, Microcontrollers & Embedded
programming, Antenna & Wave Propagation, Electronic Instrumentation, Industrial
economics & management, Electromagnetic Wave theory, Signals Systems,
Principles of Communication engineering and Wave shaping techniques.

TECHNICAL SKILLS

Operating Systems: Windows98/2000/7/NT/XP, Dos, Vista

Productivity: MS Office (Excel, Word, Power point)
Programming Languages: C, C++, 8085 & 8086 Microprocessors, 8051
Microcontroller

ACHIEVEMENTS & CONTRIBUTIONS

• Secured ‘B’ grade in Elementary and Intermediate Painting & Drawing

exam, India.
• Stood first in Inter-school Cricket and Football tournament.
• Won best Model in Inter-college Fashion Show – National Institute of fashion
technology (NIFT), Mumbai
• Worked as Technical and Cultural Representative at College & Inter-College
events.
• Member of IEEE (Institute of Electrical and Electronics Engineers for the
advancement of technology related to Electricity)
• Modeling for Inter-Collegiate fashion shows.
• Participated in Adventure camp in Rifle Shooting, Horse Riding, Rope climbing
& trekking.
• Volunteer Work includes tree plantation, blood donation & raising funds for
those affected by Natural Calamities
 • Industrial visit to Reliance Infocom.
• Industrial visit to H.R. Johnson Tiles.

PERSONAL PROFILE

Date of Birth : 12th October, 1985

Gender : Male
Marital Status : Single
Nationality : Indian
Languages : English, Hindi and Marathi
Hobbies : Net Surfing, Listening Music, Modeling, Inline
skating, riding bike