Volunteer Handbook
Metroparks of the Toledo Area
Metroparks Mission Volunteers Complete the Picture
To enhance quality of life and
We couldn’t do it without you.
inspire preservation efforts in
this and future generations by That’s not a slogan, it’s simply the truth.
It takes a combination of world-class natural
providing a regional system of areas and historical sites, enthusiastic
premier natural, historical and visitors, a talented staff and a committed
base of volunteers to operate the Metroparks
cultural parklands maintained system we enjoy in the Toledo area. Like
and operated to the highest a puzzle, the picture would be incomplete
without any one of those pieces.
professional standards. Metroparks sets out each day to exceed
the expectations of the community that has
generously supported the park district for
Safe
Metroparks will protect the health and welfare of our visitors, volunteers and
employees and the integrity of our natural, historical and cultural resources.
Natural
Metroparks will work actively to preserve the best examples of Northwest Ohio’s
natural areas for public enjoyment and is the essence of Metroparks, transcending
all other purposes and uses.
Education
Metroparks recognizes that disseminating knowledge through public programs,
events and communication is the key to building community awareness and
stewardship in natural, historical and cultural preservation.
Visitor Experience
Metroparks will measure success in serving our visitors through the standards of
excellent service and rewarding experiences.
Forever
Metroparks will take a proactive approach to preserve, protect and perpetuate its
resources for this and future generations.
Organizational Excellence
Metroparks is committed to a workplace fostering employee well-being, development
and satisfaction within a culture of respect, creativity and innovation.
Committed To Diversity
Metroparks promotes an inclusive culture that strives to value and respect variations
in personality, work style, age, ethnicity, gender, religion, socioeconomics, education
and other dimensions in the workplace. Further, Metroparks expects its employees
and volunteers to carry out the spirit of this policy in day-to-day interaction with
each other and the public.
Staying Connected
MetroparksToledo.com
About Metroparks
Facebook.com/mymetroparkspage
Twitter.com/mymetroparks
Background Checks
Volunteers whose jobs involve potential contact with children or an at-risk population
in an unsupervised situation will be required to authorize a criminal history
background check.
Training
Training is provided and varies depending on the volunteer opportunity.
Insurance
All registered volunteers are covered by medical insurance secondary to their own
insurance, which covers medical expenses due to any injury incurred while
volunteering for Metroparks.
Surveys
Metroparks is committed to the measurement of volunteer and visitor satisfaction.
Your participation in surveys is needed to address the needs of our volunteers.
We encourage all volunteers to participate in park district satisfaction surveys when
requested.
Dispute Procedure
Dispute resolution should always be attempted
by discussion with your volunteer activity
leader. If this fails to reach a satisfactory
resolution, the following chain of command
should be used:
a. Staff Supervisor
b. Volunteer Coordinator
c. Volunteer Services Manager
Age Requirements
d. Director of Human Resources and
Certain volunteer jobs have specific age requirements. Generally, volunteers age 12
Volunteer Service (written)
and under must be accompanied by a responsible adult during their work project.
e. Metroparks Director (written)
Volunteers under the age of 18 must have a signed parental consent form on file
before they begin volunteering unless they are accompanied by their legal guardian, Alcohol, Tobacco and Drugs
parent or responsible adult. Of course, consumption of alcohol or illegal
drugs while volunteering, reporting to work
Fundraising
under the influence of alcohol or illegal
Sale of merchandise by volunteers to the public on Metroparks property must be
drugs, or possession of such substances on
pre-approved by the director of the controlling department. Donations are to be
park property is prohibited. Exceptions may
forwarded to the staff supervisor or development department.
be made during special events sponsored by
A volunteer group must have a charter approved by the Board of Park Commissioners Metroparks where serving alcoholic beverages
before engaging in fundraising activities. Chartered groups must abide by the terms of has been approved.
their charters as well as Metroparks Volunteer Policies and Procedures and fundrais-
If you are undergoing prescribed medical
ing guidelines.
treatment with a legal drug or controlled
Confidentiality substance that may impair behavior or work
Occasionally, you may overhear discussions that apply to sensitive issues within performance, please notify your supervisor.
Metroparks, especially in the law enforcement areas. Information may be confidential The use of tobacco while volunteering at
and should not be repeated. If you have any questions regarding potentially confiden- Metroparks is limited to use inside your
tial information, please check with your supervisor. personal vehicle.
Volunteer and staff addresses, phone numbers and other personal information are
for Metroparks use only and are to be kept confidential.
Sexual Harassment Policy
Conduct creating an intimidating, hostile or offensive environment will not be
tolerated, and those violating this practice will be subject to disciplinary action up to
Thank you
and including discharge. Any volunteer who feels that he or she has been or is being for devoting your time and talent
subjected to sexual, racial, religious or ancestral harassment should immediately toward making Metroparks a place
advise the staff supervisor or the Volunteer Services Manager. All complaints of such that our community can continue
harassment will be investigated. If the investigation supports a finding that such to support and enjoy for generations
harassment occurred or is occurring, appropriate training or discipline of the to come.
offender will be implemented.
Safety
Metroparks is committed to making reasonable efforts to provide a safe workplace
for its employees and volunteers, within the limitations imposed by the natural
landscape and surroundings. As a part of this effort, all volunteers are responsible
for carrying out their duties and responsibilities in a safe and efficient manner to
maintain a safe work environment and surrounding area for themselves, fellow
volunteers, staff and the public.
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