ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD

(Department of Business Administration)

Course: Training and Development (819) Semester: Autumn, 2010

Level: MBA

CHECKLIST

This packet comprises the following material:

1. Text book
2. Assignments # 1 & 2
3. Course outlines
4. Assignment forms (2 sets)
5. Schedule for submitting the assignments

Note: In this packet, if you find anything missing out of the above-mentioned material,
please contact at the address given below: -

The Mailing Officer,

Mailing Section, Block # 28
Allama Iqbal Open University,
Sector H/8, Islamabad.
Tel: (051) 9057611, 9057612

Mohammad Majid Mahmood Bagram

Course Coordinator
 ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD
(Department of Business Administration)
WARNING
1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING
THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD
OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE.
2. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM
OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN
“AIOU PLAGIARISM POLICY”.
Course: Training and Development (819) Semester: Autumn, 2010
Level: MBA Total Marks: 100
Pass Marks: 40
ASSIGNMENT No. 1
Q. 1 Explain the various techniques managers can use in evaluating employee
performance. (20)

Q. 2 Describe management development techniques. (20)

Q. 3 Describe various theories of learning in detail. (20)

Q. 4 What are the main objectives of simulations? Also describe different aspects of
simulations. (20)

Q. 5 (a) Define the process of experiential and action learning. (10)

(b) State the general concepts and dimensions for training needs assessment. (10)

GUIDELINES FOR ASSIGNMENT # 1

The student should look upon the assignments as a test of knowledge, management skills,
and communication skills. When you write an assignment answer, you are indicating
your knowledge to the teacher:
 Your level of understanding of the subject;
 How clearly you think;
 How well you can reflect on your knowledge & experience;
 How well you can use your knowledge in solving problems, explaining situations,
and describing organizations and management;
 How professional you are, and how much care and attention you give to what you do.

To answer a question effectively, address the question directly, bring important related
issues into the discussion, refer to sources, and indicate how principles from the course
materials apply. The student must also be able to identify important problems and
implications arising from the answer.

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For citing references, writing bibliographies, and formatting the assignment, APA format
should be followed.
ASSIGNMENT No. 2
(Units: 1–9)

This assignment is a research-oriented activity. You are required to obtain information

from a business/commercial organization and prepare a report of about 1000 words on
the topic allotted to you to be submitted to your teacher for evaluation.

You are required to select one of the following topics according to the last digit of your
roll number. For example, if your roll number is P-3427180 then you will select topic # 0
(the last digit): -

Topics:
0) Training Needs Assessment in a Private Organization.
1) Designing Training Programmes.
2) Result-Oriented Needs Assessment Process
3) Planning Program Implementation.
4) Data Collection Methods in Training and Development.
5) Process and Methods of Self-Development.
6) Simulation Methods in Training and Development.
7) Case Study Methods.
8) Training and Development for a Public Service Organization in Pakistan.
9) Management and Administration of Open and Distance learning in Pakistan.

The report should follow the following format:

1) Title page
2) Acknowledgements
3) An abstract (one page summary of the paper)
4) Table of contents
5) Introduction to the topic (brief history and significance of topic assigned)
6) Practical study of the organization (with respect to the topic)
7) Data collection methods
8) SWOT analysis (strengths, weaknesses, opportunities & threats) relevant to the
topic assigned
9) Conclusion (one page brief covering important aspects of your report)
10) Recommendations (specific recommendations relevant to topic assigned)
11) References (as per APA format)
12) Annexes (if any)

GUIDELINES FOR ASSIGNMENT # 2:

 1.5 line spacing
 Use headers and subheads throughout all sections
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 Organization of ideas
 Writing skills (spelling, grammar, punctuation)
 Professionalism (readability and general appearance)
 Do more than repeat the text
 Express a point of view and defend it.

WORKSHOPS:
The workshop presentations provide students an opportunity to express their
communication skills, knowledge & understanding of concepts learned during practical
study assigned in assignment # 2.

You should use transparencies and any other material for effective presentation. The
transparencies are not the presentation, but only a tool; the presentation is the
combination of the transparencies and your speech. Workshop presentation
transparencies should only be in typed format.

The transparencies should follow the following format:

1) Title page
2) An abstract (one page summary of the paper)
3) Introduction to the topic (brief history & significance of topic assigned)
4) Practical study of the organization (with respect to the topic)
5) Data collection methods
6) SWOT analysis (strengths, weaknesses, opportunities & threats) relevant to the
topic assigned
7) Conclusion (one page brief covering important aspects of your report)
8) Recommendations (specific recommendations relevant to topic assigned)

GUIDELINES FOR WORKSHOP PRESENTATION:

 Make eye contact and react to the audience. Don't read from the transparencies or
from report, and don't look too much at the transparencies (occasional glances are
acceptable to help in recalling the topic to cover).
 A 15-minute presentation can be practiced several times in advance, so do that until
you are confident enough. Some people also use a mirror when rehearsing as a
substitute for an audience.

WEIGHTAGE OF THEORY & PRACTICAL ASPECTS IN ASSIGNMENT # 2

AND WORKSHOP PRESENTATIONS
Assignment # 2 and workshop presentations are evaluated on the basis of theory & its
applicability. The weightage of each aspect would be:
Theory: 60%
Applicability (practical study of the organization): 40%

Prepare assignments as per these guidelines and it may be re-evaluated by the quality
assurance cell, Department of Business Administration, AIOU, Islamabad at any time.

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 TRAINING AND DEVELOPMENT
Course Outlines (819)

COURSE COORDINATOR:
Mohammad Majid Mahmood Bagram
Assistant Professor
Department of Business Administration,
AIOU, Islamabad. Tel: (051)-9057406

COURSE DESCRIPTION: This course provides practical information relating to

training and development approaches, methods and techniques in the light of global
economic trends and new management practices. The principal aim of this course is to
function as an international state-of-the-art guide for managers, management consultants
and management development professionals based on a solid theoretical approach and
reflecting the best practices of business firms, public organizations, training and
development institutions, business and management schools and management consultants
in various countries.

This course starts with introduction to management development in perspective, then it

covers management development cycle, program implementation, evaluation and follow-
up, self-development methods, experiential and action learning, group work, discussion,
simulation, case, lectures and presentation methods, audiovisual, computer and
communication technologies and its use, learning organization, open and distance
learning, and training and development for public service organizations and entrepreneur-
managers.

BRIEF COURSE OUTLINES:

Unit # 1: Management development in perspective

Unit # 2: The management development cycle
Unit # 3: Program implementation, evaluation and follow-up
Unit # 4: Self-development methods, experiential and action learning
Unit # 5: Group work, discussion, simulation, case, lectures and presentation methods
Unit # 6: Audiovisual, computer and communication technologies and its use
Unit # 7: Learning organization
Unit # 8: Open and distance learning
Unit # 9: Training and development for public service organizations and entrepreneur-
managers

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 DETAILED COURSE OUTLINES
Unit-1: MANAGEMENT DEVELOPMENT IN PERSPECTIVE
 Managers and their competencies:
• Who is a manager?
• What managers do?
• Managerial competence and changes in business practice
 How managers learn?
• Learning from real work
• Learning as an individual activity
• Definition of learning: theories of learning
• Application of the learning cycle and learning styles
• People who help development
• Improving the processes of learning
Concepts and Components of Training and Development:
• Formal education and training methods
• Conditions for effective management development
• From fragmented training to a learning organization

Unit 2: THE MANAGEMENT DEVELOPMENT CYCLE

 Problem identification and training needs assessment:
• General concepts and dimensions for needs assessment
• Result-oriented needs-assessment process
• Generic approaches to needs assessment
• Tools and techniques for needs assessment
• How to select and use needs-assessment
• How to use rating techniques
 Training program design:
• Main elements of program design
• Program logistics

Unit 3: PROGRAM IMPLEMENTATION, EVALUATION AND FOLLOW-UP

Program Implementation, Monitoring and Follow-up
• Planning program implementation
• Preparing and organizing program activities
• Executing the program
 Why evaluate training?
 General approaches to evaluation

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  Focus of training and evaluation
 Data collection methods
Unit 4: SELF-DEVELOPMENT METHODS, EXPERIENTIAL AND
ACTION LEARNING
 Self-development methods:
• Self-development defined
• Evolution of management self-development and issues for the future
• Development of the self
• The process of self-development
• Self-development methods
 Experiential and action learning:
• Defining the process of experiential and action learning
• Approaches to experiential learning
• From approaches to methods
• Programs for making the most of experiential learning
Unit 5: GROUP WORK, DISCUSSION, SIMULATION, CASE, LECTURES
AND PRESENTATION METHODS
 Group work and discussion methods:
- Group processes: Principles and features
- The elements of group training
- Group work methods
 Simulation methods:
- Simulation: Definition and features
- Main objectives of simulation
- The merits of using simulations
- Criteria of successful simulations
- Different aspects of simulations
- Major forms of simulation
 Case method:
- Case method components and problem-solving
- Types of cases
- Case methods: advantages and disadvantages
 Lectures and presentation methods
- Lecture method, definition and process
- Elements of the lecture process
Unit 6: AUDIOVISUAL, COMPUTER AND COMMUNICATION
TECHNOLOGIES AND ITS USE
 Basic visual aids
 Managers and technology
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  Technologically delivered input in traditional courses
 Technological delivery of complete courses and packages
 Factors affecting the selection of training methods
 Principles of learning and methods selection factors
 Trends in training methods selection
Unit 7: LEARNING ORGANIZATION
 The changing business environment
 The changing organization
 The learning organization
 Characteristics of learning organizations
 Organizational learning in large projects
 The trainer and the learning organization
 Approaches and programs for learning organizations

Unit 8: OPEN AND DISTANCE LEARNING

 Open learning and self-development
 The benefits of open learning
 The disadvantages of open learning
 Learning materials
 Management and administration of open and distance learning
 The role of computers in open learning

Unit 9: TRAINING AND DEVELOPMENT FOR PUBLIC SERVICE

ORGANIZATIONS AND ENTREPRENEUR-MANAGERS
 The nature and characteristics of public services
 Management in public service organizations
 Implications for management development programs
 Management development approaches
 Competencies required of entrepreneur-managers
 Training and development needs of entrepreneur-managers
 Training and development approaches

RECOMMENDED BOOKS (LATEST EDITIONS)

Management Development: A Guide for the Profession Edited by Joseph Prokopenko,

ISBN: 9221091961.
A Practical Guide to Training and Development by Michael Moskowitz – (Pfeiffer and
Co; Aug 15, 2008), ISBN: 9780470189467.
 Handbook of Training and Development edited by Steve Truelove - (Blackwell
Publication).