KRA of Office Staff

1) Out bound calls to Dealers for collecting Sales orders and payment follow-ups.
2) Getting orders invoiced through Head office and Preparation of Delivery Note.
3) Collection of available stock data from ware house and Dealers.
4) Preparation of monthly Sales report in format provided by manager.
5) Updating manager on any overdue payment or query by dealers concerning order.
6) Out bound calls to Institutional customers for status of payment
7) Outbound calls to institutional customer for status of LPO only if directed by
manager.
8) Handling inbound sales enquiries and customer communication.
9) Out bound calls to Institutional customers for appointments.
10) Maintaining database of customers and follow-up records on format given by
manager.
11) Preparation and file management of introductory letters, Quotations, and any
other communication to institutional customers
12) Documentation of customer visits done by field staff and preparation of weekly
project report.
13) Preparation of mobile & transportation expenses of Namoh’s field staff and
putting up for manager’s approval.
14) Keeping track of Marketing material and samples in stock and that provided to
institutions and dealers.
15) Supporting manager in preparation of marketing tools like display boards,
banners, etc.
16) Supporting Manager in organizing events.
17) Any other documentation as instructed by manager.

KRA of Field Staff

1) Daily 7 customer visits

2) Market Mapping: Including

i. Visit to upcoming project sites to gather information like names &

contact details of i) Architect, ii) Plumbing Consultant iii)
Contractor iv) Qty Surveyors.
ii. Visiting market to scout for new dealers or sub dealers. The role is
limited to identification of parties and handing over the contact
details to manager.
iii. Territory wise visit plan and data collection format will be given
by Manager.
3) Submission of samples & quotations as instructed by manager.
4) Follow-up visits to prospective dealers or institutional clients after Managers
presentation. Keeping manager updated on order or payment status.
5) Visiting institutional customers & Dealers for payment follow ups.
6) Visiting Institutional customers with any specific objective only if instructed by
Manager.
7) Daily Call report.
8) Weekly Expense statements.
9) Coordinating with local agencies for marketing activities as instructed by
manager.
10) Supporting manager in organizing events.
11) Any other field task as instructed by manager.