EXPERIENCE:

Maconomy, Boston, MA August 2006 November 2008

Support Consultant
Provide first level support for a financial software package which specializes
in profitability on a project by project basis.
Establish status calls with clients to ascertain areas where additional support
or consulting would be beneficial.
Create Frequently Asked Questions (FAQS) for publication on the US website. Cr
eate Videos documenting FAQs for client use on support website.
Create reporting statistics to ensure continuous monitoring and improvement of
support functions. These metrics helped ensure that the US office had the highe
st client satisfaction and highest case load globally.
Assist business consultants with resolution of set up, software and hardware is
sues.
Act as a single point of contact for clients for support, consulting, upgrades,
and service pack installation needs.
Deloitte Consulting, Boston, MA June 2002 August 2006
Senior Project Controller
Manage annual budgets of over $50M for the firms largest strategic financial cl
ients. Develop and report key metrics and best practices directly to senior cli
ent management. Implement new financial processes resulting in increased effici
ency. Manage a team of three other project controllers to ensure quality, depen
dability and accurate client reporting. Assist in the development of a Master S
ervices Agreement with client and monitor contractual compliance including manag
ement of drug testing for new resources on client engagements.
Manage financial data and complex billing simultaneously for up to 30 different
engagements while working remotely.
Promote best practices in the financial management of resources across all leve
ls including resources from Canada, India Japan and subcontracting companies inc
luding invoicing multiple currencies.
Develop and maintain project specific financial models used to maximize engagem
ent profitability as well as to aid in the analysis of risk and firm exposure:
pricing, budgeting, forecasting, invoicing, and accruing for all contracts (both
current and future).
Participate in scenario planning with executives at the engagement level regard
ing project stability and future planning from a profitability perspective.
Perform contracts administration ensuring proper contract execution from the dr
aft phase through the execution & invoicing phase.
Audit all client accounts to ensure accurate reporting, billing, and expense co
mpliance.
Netcentives, San Francisco, CA August 2000 March 2002
Profitability Analyst
Developed profitability analysis across multiple lines of business for a rapidl
y growing internet company.
Acted as the primary contact for contract negotiation. Negotiated client Agree
ments directly with clients and performed contract administration for all existi
ng Agreements.
Designed and implemented time and expense reporting for all staff to enhance co
llection of key metrics so that more detailed profitability analysis was realize
d.
Highlighted potential risk by managing expenses, AR/AP, capital assets, balance
sheet, accruals, job balance, and account structure.
Maximized contract profitability by defining and executing internal financial p
rocesses, financial management tools, reporting/forecasting packages, trend anal
ysis, and key metrics.
Priced, managed, and controlled all financial functions across multiple clients
(varying from simple fee to complex multiple tier pricing arrangements) for int
ernet custom email business.
Acted as an independent consultant to purchaser of internet email business to e
nsure continuity and training of new staff.

Deloitte Consulting, San Francisco, CA August 1996 August 2000

Senior Project Controller
Developed budgets, forecasts, trend analysis and invoicing for large engagement
s.
Acted as work plan expert for SAP implementation for complex global auto manufa
cturer using MS Project. Work plan included all business units globally.
Managed a staff of 4 temporary employees. This included hiring, resource manag
ement, setting of appropriate priorities, reporting to management, approval of t
ime, and approval of invoices.
Established policy on engagement regarding corporate housing options. Responsi
ble for managing all aspects of corporate housing including leasing agreements,
payments, set up of property, amenities, and termination of lease agreements.
Established mentoring program for Project Controllers nationally.
W. R. Grace, Cambridge, MA May 1986 June 1996
Senior Research Technician
Managed research projects for industrial fireproofing and industrial acoustical
applications
Trained field personnel in proper application techniques and procedures.
Prepared samples for independent laboratories such as Underwriters Labs, and Ri
verbank Acoustical laboratories.
Acted as a field consultant for both fireproofing and acoustical products natio
nally.
Provided detailed reporting to management monthly on project status, projected
costs of final products, and environmental impact.
EDUCATION:
Fitchburg State College
Bachelor of Science in Industrial Science, Field of Engineering, May 1986
Villanova University
Masters Certificate in Project Management, 2002
COMPUTER SKILLS:
Microsoft Word, Excel, Powerpoint, Access, Outlook; Lotus 123 and Notes; MS Proj
ect; Project Workbench; WordPerfect; Quicken; Microsoft Explorer; Netscape Navig
ator; Internet; SAP; iAcquire; Oracle; MS Visio; Photoshop 6.0, Ariba
OTHER ACCOMPLISHMENTS:
President, Gore Condominium Association 1999 2001
Vice President, Gore Condominium Association 2001,
Excellence in Marketing W.R. Grace 1995
New Product Development Excellence W. R. Grace 1994
Secretary, GLOBE committee Deloitte 2005
Volunteer for GLAD Annual dinner October 2006